Allied Van Lines

My Signed Allied Contract Was Totally Breached - I, Dennis **, contacted Allied to have my furniture moved from Williamsburg, VA to Cordova, Tennessee to be picked up before my move-out date of April 20, 2012. I spoke to Adam ** on the phone. He represented Allied Movers in Newport News, Virginia. He came out to my apartment and estimated my weight to be no more than 2,868 pounds. He said he estimated me on the high end so there wouldn't be any problems because they were giving me a guaranteed price because I only had less than 3 rooms of furniture. He gave me a window of 17 -18 - 19 for my furniture to be picked up. They didn't give me a direct time and date, so I had to hang around and wait to find out when trucker was going to call as to pick up which never happened.

I had to repeatedly call to find out when my furniture was going to be picked up. He finally called on the 19th and said he'd be there in ten minutes. They were supposed to be there at 8:30. I was told the day before when I called my move coordinator at the Newport News office but they didn't show up until 8:55 am and on arrival, they came in, looked at my furniture to see what I had and proceeded to go sit outside in the truck for half an hour. I have witnesses. My father and the management at the apartments, but eventually, they finally got me loaded and on their way. So I cleaned my apartment and gave management my keys and headed for Cordova, Tennessee because I was told I had a window of days of which my furniture would be delivered according to the signed contract of April 21, 2012 through May 2, 2012.

I arrived at Cordova, Tennessee about 3.00 pm on the 20th of April in view of maybe my furniture being delivered on the 21st or May 2. Well, the 21st came and went, no call, no furniture, but I still had till May 2 in which they promised it would be delivered. I called several times to find out if they had a date and time picked out yet because May 2 was approaching and I had no news whatsoever what was happening. So I called a few times and was told by my coordinator, Ms. Shannon or Sheryl at Newport News Allied headquarters, that my furniture was being picked up that Friday and that it never left Newport News, Virginia and they had it in storage.

That was around Wednesday, April 25th, days before May 2, 2012. I was told my furniture was going to be picked up that Friday, April 27th and could possibly be delivered Saturday or Monday. I called again on April 27th and spoke to Mr. Adam ** Sr. the father of the Adam ** Jr. who came to my house. He also told me my furniture was not picked up and still in storage but was scheduled to be picked up. Needless to say, and to make a long story short, my furniture was not delivered until May 14, 2012 much too far past the signed contract date of April 21- May 2, 2012.

I felt I should have been compensated for all the time I waited and false dates and pickup stories they gave me, my sitting here all this time with no furniture or clothes and making me pay full price of $1,842.31 for completely bad service and breached contract and on arrival of my furniture on Monday, May 14th, 2012, I was told they would not unload my furniture unless I paid them first. They had my furniture who knows where for all this time and wanted me to pay and they would not give me a receipt. I called the police; he verified my contract was severely breached and they told him they weren't going to give me a receipt of payment. So I was advised by both officers not to pay Allied any cash and make a complaint and take you to claims court.

It was a civil matter and my contract was totally breached by Allied because they read it themselves. Allied has a code of ethics they claim they live by, to deliver on time and uphold to. I was treated like a second class citizen who had to pay first class price. Allied even charged me more than their competitors for the same move but I chose Allied because you seem more reputable and closer to my house in Virginia.

Would you allow a moving company to treat your father or mother this way and pay through the nose for less than honorable service? Allied didn't keep their end of the contract, did to me as they pleased and made me pay like I was getting first class treatment. It was not and is not very fair contract work I was given, according to our signed and agreed contract. Your own employees agreed I was not given fair treatment in Newport News, VA and those I spoke to on phone. One employee at the customer complaint for Allied who said she was a supervisor was upfront and very nasty on the phone with me because I felt I was being taken advantage of. I think her name was Karen ** who said she was customer service supervisor. If this is the Allied who brags about how good their service is, I don't see.

I would like a response before May 28th. I feel I've been a patient and courteous customer on disability and my fiance and I were taken terrible advantage of by Allied Movers. Note: I have friends who are waiting and watching the outcome of this complaint to Allied Management. We have friends who move a lot and this would be a bad stain on Allied Movers' promise to deliver.

We decided on Allied based on their long service history. Obviously, they do not care about their reputation nor about customers' property. We had a portion of our home moved from Chicago to Florida. They were to tell us the estimated arrival in Florida when they loaded the truck. After 4 phone calls, we managed to find out they would deliver on Monday. No time stated so let's call again. We were told between 12 to 3, but probably much earlier than that. It took 3 men 2 hours to load the truck, so we figured maybe 3 to unload. The driver finally arrived close to 4:30 and finished unloading about 8:00. This was when he informed us that the brackets for the mirror were missing and had been missing from the original warehouse in Chicago. No one notified us or anyone else about this.

The driver told me someone would be out in the next couple of days to fix the mirror. I called the office and Judy told me that they can't do anything for us. It is not their problem. The mirror was attached when they arrived at my home in Chicago and not on in Florida. I called corporate and was told I can't expect them to make certain every shipment arrives completely without incident and in the same condition it was picked up in. If it is not their responsibility, then we can't imagine whose responsibility it is. This was the reason we hired someone to move us. As we went through boxes, we discovered boxes missing but because we did not mark off each box as it came in the door, we can't claim it.

Stuart Moving Service was contracted for the move, yet they subcontracted the job without my knowledge to an Allied company named Coleman American Moving Services at 9143 Boggy Creek Road in Orlando, Florida - specifically the driver, **/owner-operator. Upon loading, I asked her husband, "When will you be delivering the load to my home in Lexington, KY?" He said aloud, "It will be on Friday." I said again to him with his wife beside him, "I'm going to ask you again. When will you be delivering the load as I have to make arrangements with my handyman on the receiving end in order to have everything in place?" He said, "Friday for sure," and his wife added in, "Yes, it's already on the paperwork!"

I set up the delivery with my handyman, who I pay an hourly salary and gas costs for helping me, and we discussed the conversation that was told to me by both drivers that they would be arriving on Friday of the next week and they had repeated his cell phone number as a contact if they need to get in touch with him at this point on and to call me only if there was an emergency! Friday arrived. My handyman lives 40 minutes away from my home and he arrived to my home at 8:00 am. I received a phone call from him at 11:30 am telling me, "Well, they aren't here and they aren't coming today!" When I just called them apparently, I woke up the husband and I asked them where they were and why weren't they here. The husband responded, "Well, you mean this isn't Thursday. I thought this was Thursday not Friday and I guess we'll be there tomorrow!"

I was livid! I immediately contacted Stuart Moving Services and spoke to John. I told him the situation and discussed what had just taken place and I added that these drivers didn't even call either one of us! He said he would call them and then call me back. When John returned my call a few minutes later, he said, "No, Ms. **, you were mistaken. You see, the drivers have to go by the guidelines of the DOT and they had expired the limit of driving hours they could drive and that's why they didn't arrive!" Of course, I couldn't believe my ears! "How could their story change in 20 minutes, John? This isn't right," I said. "Someone is going to have to pay for my handyman's fees for this morning and it shouldn't have to be me! His bill is $220 for his time and gasoline to and from his home in Nicholasville!"

John said that, "There isn't anything we can do here but I'll give you customer service for Allied and you can file a complaint. Remember, I hired/contracted his company! Consumer Services took the complaint and called back three weeks and said, "I don't have the answer you're looking for Ms. **. Since the date the husband gave you wasn't in writing, there can be no relief to your claim!"

In Aug 2009, Allied picked up my household items to store in Blocker Warehouse in St. Petersburg, FL as I sold my home and was going to be out of the country for some time. I bought a new townhome in Colorado on June 2, 2011 after returning from overseas. I asked for my things to be delivered and the delivery was delayed twice with the truck finally arriving on July 21, 2011 at 10:30AM. They told me they had a pickup that afternoon in Ft. Collins (2 hours away) at 3PM and were in a hurry to unload my things. They also hired two independents to come help. The one man spoke no English, of which I was finally informed after asking him several times to be careful with my things.

This man carried two bedside tables off the truck, one on top of the other, with one tumbling to the driveway. There was only my aunt to check off items and I was trying to direct 4 men at once, making impossible to evaluate all items before they left. I had even purchased pizza for them at $50 which the head driver refused to let them eat because they were in a hurry. I had a broken dining room chair, broken piano leg, broken laundry cart, torn sofa and scratched and crunched furniture. I had paid extra to protect an antique organ, which they had only put one layer of shrink wrap around the middle. They crunched the stair banisters, knocked a chunk out of a wall and the front door edge. The latter things were denied in the claim. I had expected replacement cost.

Unfortunately, I did not realize that both the $.60/lbs and replacement cost were cancelled on the contract. Of course, they only would pay on the $.60/lbs. I also had an item missing that was not well-identified on the list when picked up. The only thing I am missing is tools. Since I could not identify all the tools missing and got a set as an award on my VISA, I only filed a claim for the nearly new Ryobi cordless drill for which they gave me $27. Of course, the check they sent me will not cover the repair costs. The lady in the claims department spoke like an automaton. There was no apology offered for the inconvenience I suffered and the damage done to my new home or my belongings. Unfortunately, every person I have talked to has had a bad experience with damaged or stolen items, no matter what the moving company. If at all possible, don't put things in storage and get your buddies to help you load up a truck or two and drive them yourself. Don't use Allied!

We moved from Columbus, OH to Santa Clarita, CA for a new job. As the move was quick and my wife was alone with our 10-month old, we hired Andrews Moving/Allied Van Lines to pack all items in the home and move them. Once they dropped all in California, we were faced with a mountain of boxes to unpack, but had purchased insurance for about $3,000 to cover any damage. We were told we could take up to 9-months to unpack and submit multiple claims for missing or damaged property. It was good to find there were not that many damaged items. However, there were items that apparently never got packed and were missing. According to Andrews/Allied, they delivered all boxes packed, therefore nothing was missing. Claim was denied! They require a police report to be filed if I wanted to investigate the stolen items, but it must be filed at the point of origin, back in Ohio. I would have to pay to fly there to get any help from Allied.

They also damaged our home, but stacked boxes in front of the damage so my wife, who was toting our 10-month old, could not see the damage before the driver left. Even with insurance paid, claim was denied! We later found items that we thought to be missing in another box in the garage. We immediately contacted Allied to notify them these items were found. However, as we had reported one item as missing, they say that as we found it in another box the damage is not covered by insurance as it was reported as missing prior, claim denied.

I would have to ask, would you expect to find a remote control helicopter and clothing from inside the house to be packed with car parts in the garage? We did not and tried to correct the documentation when discovered. Even for the clothing that was not reported as missing prior! Claim denied! The claims adjuster requested inspection of the found items and newly discovered damaged items, but then refused to inspect them on two occasions to the home. Later, stating they had seen them and you guessed it, claim denied!

Allied and especially Andrews Moving is bating clients into purchasing insurance coverage, especially when the control all of the packing, collecting thousands for the coverage and then denying all coverage. They refuse to discuss anything on the phone and in fact refuse to give phone numbers. All has to be done via email or letter. All with the same reply, claim denied!

On December 22, 2011, Allied Van Lines picked up our furnishings from our home in Indio, California. Our driver Bruce was wonderful and handled everything with care. His crew was great and when we received our shipment on 12/30/11, everything was fine and nothing was damaged.

Due to the fact that there were three other households of furniture on the truck when ours was picked up, there was not enough room for several boxes that were transferred from Indio to their warehouse. To be picked up by another driver and to be delivered a week after our original shipment arrived.

On the 5th of January we got a call from the other driver wanting to deliver our boxes. He said he would arrive at 1:00pm. At 2:00pm, we got a call from the driver saying he would be delayed and would arrive before 5:00pm. 5:00pm came and went and no driver. Another call came in to my husband's cell phone asking for directions to our home. The calls continued one after another as the driver was lost. He had no navigation as required by Allied Van Lines and he was lost.

At after 10:00 pm the truck arrived and I cannot tell you how the truck looked, dirty and smashed in all over from various accidents, etc. The driver wanted to do was unload the boxes and leave. They started taking the boxes off the truck one after another smashed in, some even smashed so bad that they had big holes in them. It was a disaster waiting to happen.

The helper even dropped a large mirror in a box in the street and we found broken pieces the next morning with wood from the frame in the street. The biggest disaster was a box of very expensive Llardro very carefully packed that was in a box that was smashed in half. Almost everything in the box was broken. We valued it at more than $5,000.00.

We were devastated to say the least and filed a claim with Allied Van Lines. Due to the fact that we did not take extra insurance we have been offered .60 cents a pound. Not only did this second driver destroy very expensive items of our belongings, but was able to work for Allied Van Lines with a truck that looked as if belonged in a salvage yard trucks in that condition are not to be driven for Allied Van Lines and no navigation as required by Allied Van Lines.

Their claims department does not care about their responsibility in providing trucks that are clean and presentable with navigation. This is what we signed up for and the above mentioned is what we got. All they care about is that you took our extra insurance so their drivers and helpers can destroy people's personal property.

The truck started loading our household items on 11-15-2011 and they could not get everything on the truck due to an overage from the previous pickup. Approximately 5000 pounds of our items were left in the garage for another truck to come on 11-16-2011. The first shipment of household items arrived on 11-19. The second shipment which was loaded on 11-16 was apparently placed in a warehouse in St. Louis and was not delivered until 12-9-2011. I was not present when the second shipment arrived due to being out of town for work. My wife had to handle the unloading process of that shipment. It is almost impossible to know if every item has been delivered and you are basically forced to sign the forms saying that everything is there, when in fact, there is no way of knowing that until you begin the process of placing things in your house and unpacking items. A furniture dolly was not delivered and a Remington 12 gauge shotgun that was inventoried was also not delivered. We did not realize this for several days as my wife was not looking for those specific items and I was not home to make sure they had arrived with the shipment.

I filed a claim with Allied that was then transferred from Federal Gateway in St. Louis to Citizens Transfer and Storage in Tucson. Citizens Transfer and Storage sent me an e-mail saying the shotgun was signed for at the destination and the dolly was not included on the inventory, so they were not going to pay anything for these items. I paid insurance to cover this type of situation and then the claim is summarily dismissed with the accusation that I am basically not telling the truth about the missing items.

I expected better service from a major company than just taking the easy way out by saying we signed the inventory forms, therefore there can be no claim. I don't think there was even an effort by Allied to find the missing items. It appears my entire situation was dismissed and they hid behind the paperwork as the excuse for not giving the claim any credence. Taking that position on a customer complaint does not represent good customer service. I would never use Allied or any of their local gents in the future.

My husband and I moved from Virginia to Colorado in November 2011. Upon delivery of our things we became aware that our 37-inch plasma TV, which we paid $700 for only three years ago, was missing and subsequently stolen. We put in a claim asking for $500 and they came back offering us $24.00. This is not ok. My things weren't damaged or broken as things often are in a move, it was stolen.

Allied offering us $24.00 is not ok despite what the "industry standard is." And they had the audacity to hope I will consider using their services again in the future, which I think is the most ridiculous thing I have ever heard. Why would I go back and use the services of a company that stole my property, offered me nothing in return and did not hold anyone accountable for it?

As an employee of AVL, I am amazed at the lack of leadership and lack of professionalism that I've encountered at Coleman/American (COVAN), agent for Allied Van Lines, in Jacksonville, Florida. One thing that I've noticed is the fact that uniform regulations are not enforced. Even though employees have been threatened to be sent home if not in proper uniform, some of them still ignore to wear proper attire. They wear basketball shorts, sweat pants, coveralls, blue jeans, or anything they want.

Are these types of people out on a work release program? Did the driver pick them up from a local corner store, or are they actual qualified movers? If I were a a customer, I would wonder about the quality of work and care these types of people would have with your belongings when moving. If someone doesn't care about their job enough to even look like they are part of a team, then are they?

On December 22, 2011 Allied Van Lines picked up our belongings in Wichita, KS going to Clearwater, FL. We were last on the truck so about 1/3 of our belongings were taken to storage and were to follow. The initial shipment arrived on 12/27/11 as planned. I questioned the arrival of the remainder, which is now considered 'overflow', and was told to call our leasing agent and inquire. After a few days of calling and being told they didn't have a driver I was told to call Allied directly.

I have called daily and was told last week our stuff would be loaded on the 12th and received on the 18th. I called on the 12th and was told that truck was filled and we have to wait for another truck. I am beyond frustrated! We have waited 3 weeks and 4 days so far with no end in site. Please keep in mind they were paid over $4300.00 to deliver our household. I just can't believe they have taken this long! I am considering calling our local TV station as they have consumer advocates there that may be able to get answers for us. I have offered to let another company pick up our things if they want to pay them!

I was offered a promotion that meant I needed to move from Albuquerque,NM to Eugene, OR. I chose to go with a moving company to reduce my stress as my grandmother had just passed away and I was trying to finish my classes for my Master's program. A representative from Allied came and did a very professional and thorough analysis of my one-bedroom apartment. He indicated that since I only had a one-bedroom, it would take 7-10 days for delivery because I would be sharing a semi. He showed me pictures and their color and numbering system to ensure that my stuff stayed separate and safe. Because of this sales pitch and some bad review we saw on other companies, we chose Allied. Albuquerque Movers who was contracted to pack and load my belongings were on time and courteous.

After I week, I called to get a status on my shipment and discovered that my stuff was sitting in a warehouse in Albuquerque. When I asked why, they said that they were looking for a driver. Apparently, the two weeks after I signed the contract prior to picking up my belongings were not enough time to find a driver. After that initial phone call, it took them another week to find a driver.

It has now been three weeks since they packed up and loaded my belongings and I still have not been scheduled for delivery. After repeated calls by me and posts on their Facebook page, I finally have some answer. Half of my belongings is in a warehouse about 50 miles from where I am living. They are hoping that the other half should be delivered. Then it is up to the local contracted moving company to deliver my stuff. I am fairly certain that not all my belongings have made it to Oregon if they split it between two trucks. It is a one-bedroom apartment that I was told would share a truck, not be split between two trucks.

Allied is the most unprofessional company. They say "relax we carry the load". That is a crock, this is the most stressful thing I have been through. I believe the only reason why I have gotten information from Customer Service is because of my diligence in contacting them. If I hadn't called, my stuff may still be sitting in a warehouse.

The entire experience was a nightmare. One franchise in Illinois packed up my house, mislabeling many boxes, another franchise from Chicago came and loaded the truck. This group stole my wife's wedding ring, just threw things into the truck, didn't keep a good inventory and completely damaged the house by not putting anything down to come the floors or walls.

When the contents were offloaded to storage, there was no reconciliation that everything was delivered so that when it came out of storage, many items were missing. When my goods were finally delivered, 5 people were taking it all over the house so there was no way to keep track of what was being unloaded. I then filed a claim with Allied but they have refused any responsibility because I didn't make a list before the movers left. They also will do nothing about the stolen ring.

I paid them over $14,000 for this move and now to replace the stolen, missing and damaged items will cost me at least another $20,000. Don't ever use this company. When I complained at one point about what they were doing with my furniture, the driver told me if I didn't like it to file a claim; he clearly didn't care and he knew they would never honor the claim. And all of this doesn't begin to address the profanity laced rap music that one of the movers insisted on playing the whole time he was in my house.

I hope if you are reading this, you will see a pattern - zero customer service, damage to your house during the move, scam drivers and move that steal your items and no corporate support.

The packers were horrific - a service that was supposed to save me time - cost me time. They put unrelated items together, and disassembled items and lost crucial parts (including my baby grand piano). They outright stole items, and same thing. They do this through the intricate dance of alternate trucks and changed shipping schedules to con the customer. My original estimator underestimated my items and accused me of having a secret storage unit that I brought items out of! They were rude, unprofessional, and suspect. Never hire them for any service - completely not trustworthy.

They will not pay anything for my missing items because the driver had me sign the paper and the company says I signed saying all was there. The driver and movers skipped a step by not having me check off every item that was tagged because it was a holiday weekend and they all didn't give a care about my life and move. So, the company says I signed my rights away. Lovely, isn't it. These movers knew they weren't having me check off every item, which gave them carte blanche to steal.

The moving crew stole my wife's wedding ring. Because our goods had to go into storage for a month, they were loaded and off loaded three times. Many items were lost during those times. The company is refusing to provide any reimbursement for either the ring or the lost items. The moving crew also did so much damage to the house we moved out of that we lost a security deposit. Allied will not cover that cost either. I will never use Allied again and anyone considering them should go somewhere else.

In 2003, I hired Allied movers to move my household furniture and possessions from Atlanta, Georgia to Tampa, Florida. The movers came on time and packed things up, informing me my belongings were in the same truck with other clients' possessions. As per my request, they unloaded and moved my possessions into a storage unit in Tampa instead of a residence. I met them and signed papers when they arrived at the storage facility, then left for work. At the end of the year, I found an apartment and had my possessions moved from the storage unit to my new home. After a while, I realized some boxes were missing (primarily, family photo albums of my daughters as babies).

I contacted Allied by phone last year and asked if they had a "lost and found" storage for items not delivered, and was told that after a certain time, it would be impossible to ever find them. What really devastates me is that I never recalled being contacted by Allied that they couldn't deliver the boxes (for whatever reason) to the storage unit. My heart is broken knowing that my daughters' baby photos are gone. I wonder if they were just tossed into a dumpster by the movers? The albums weren't worth thousands of dollars, but they were a part of me. By treating them so carelessly, the movers destroyed part of my life.

It took Allied one month to deliver my property from Tucson, Arizona to Nampa, Idaho. Many calls were not returned regarding where my shipment was; it was finally located in Portland, Oregon.

I paid close to $900.00 for insurance to pay full replacement value. A claim of $1,300.00 was submitted for damaged goods. Allied paid $50.00 to replace two garbage cans. They sent the rest of the claim to their agent in Tucson to pay. There has been no response from Allied since August 2011.

This move could not have been more stressful, made so by unprofessional and uncaring scam artists. Run away as fast as you can! Do not contract with Allied Van Lines or any of its agents.

I had a horrible experience with Allied Van Line. Same as the review on 3 Oct 11 about the same company, I would give them 0 in the rating! I used them for my interstate move from MA to CA in July. Even if I made the reservation in May, the shipment arrived one week later than they promised. When it arrived, my mattress was infested with bed bugs, four antique furniture were damaged, and they left my mirrors unpacked even if I paid for them.

When I filed the delay and damage claims to customer service, they refused to pay as they promised and I had to write to them again. The packers and drivers pressured me to sign the bill of lading with wrong information on them and told me that I could file claims to customer service if I had any problems. I trusted them and signed the paper. After I filed the claims, the customer service refused to accept the liabilities. I had horrible experience and incurred a large bill to deal with the bed bugs problems. Now, I am evaluating the option to sue them and/or go to Dispute Settlement program and report to Better Business Bureau.

For those of you who do not want to read a whole review, here is a summary: Do not move with Allied. Never. If I could give them a zero star rating, I would. Their customer service is the worst that I have ever experienced with any company of any sort.

Even before I had my stuff delivered, I had the hardest time getting through to talk to a real person to schedule my delivery date. The dispatch and the central office gave me two different price quotes and they took my stuff without letting me know. Also, I had to call and e-mail them continuously to find that out.

Even more significantly, they lost two items which could be understood as a human mistake. However, the bigger problem is that they never found it for me. Honestly, I doubt that they even looked to find my items. They never called me back and I had to call them continuously over the period of 2 months to track the items. After trying for 2 months, all they told me was that they could not locate them and I had to file a claim.

The agents in claims department were very rude and were not at all interested in finding the lost items for me. They never even apologized for what happened. The only nice person whom I dealt with was the one who came to my house to give me an estimate. Of course, he/she will be nice to you because they wanted you to move with them. As soon as you hire them, everyone else you deal with afterwards is rude and not at all interested in good service.

Overall, it was a terrible, terrible experience moving with them. If you care about your items and more importantly your sanity, do not even consider moving with them for a fraction of a second.

They are absolutely not trustworthy or professional. Do not trust this company!

They called three hours before they should have arrived and began packing. They made up a story about the California police that they took their truck under ground for 24 hours and called the California State Police which don't do any such thing.

I called the company back and informed them of the Police's answer and the company made up another story then said that the truck wouldn't be there for possibly two or three more days. We were on a schedule; it was a cross-country move from Oregon to Florida. Our stuff was packed, the house cleaned, we were waiting and the excuses kept coming.

After listening to story after story, we cancelled their services. It was obvious that they were not going to get the job done and that it is being outsourced and they were trying to wash their hands of any responsibility. I went online and saw the litany of bad reviews and I immediately cancelled their services and called U-Haul. We drove ourselves and were guaranteed that our possessions were safe.

I have never seen the likes of lying and being so irresponsible by any company, much less one I should be able to trust to be timely and move my possessions responsibly. Again, stay away from this company. I would post a zero for this company's performance if this site would let me. They did nothing but lie.

I hired an Allied agent, Simonik Transportation, 122-A Kissel Road, Burlington, NJ 08016, to move my household goods from Cherry Hill, NJ to Richmond, VA. The move was scheduled for August 16 and I have several complaints to register.

Simonik charged my credit card for the full amount ($5,025.00) 19 days prior to the move. I went to their office to see why they had to have my money that far in advance. By charging the card when they did, they tied up my card so I was virtually unable to use it. I encountered expenses of approximately $7000-$8000 connected with the move (other than the $5025), but could not use the card and the cash back bonuses it offered.

When I went to the office, I was told I was going to speak with Mr. Pippin. When I asked who he was, the receptionist told me he was one of the owners. It turns out this was a lie and told it to me just to pacify me and make me think I was talking to someone of importance. Mr. Pippin admitted they charged the card too early and said he would credit the card, then charge it again prior to the move. It took the better part of two weeks to credit the card, then they charged it again two days later, basically nullifying my use of the card. When I complained to Mr. Pippin, he just said that it was costing him money to do this, completely ignoring the fact it was Simonik's fault originally, as well as ignoring any financial inconvenience that I suffered.

The move was estimated at 16,000 pounds. When I asked the driver in Richmond what the weight was, he said he hadn't got an empty weight yet, but estimated the load at 13,000 pounds. One has to ask why he hadn't got an empty weight before picking up my goods.

Expecting a refund but not hearing from Simonik after the move, I called their office to inquire as to the status of my refund. I talked with Susan, who had to get back to me. When she did, she said the weight was 16,100 pounds and therefore, there would be no refund. I told her the driver estimated the weight at 13,000 pounds. She said she would have a computer-generated inventory done and get back to me. After hearing nothing for three days, I called Susan. She said she would look into it and get back to me. When she did, she came up with a third figure of 16,700 pounds, stating I had a lot of books. I said I only had two boxes of books, upon which she replied she meant bookcases.

So Simonik has given me three different numbers, with no offer to prove anyone of them factual through paperwork. I believe Simonik has participated in unethical, if not illegal, behavior by charging my card early and not offering any proof as to the real weight of my goods. Every decision seems to be in their favor. I will be sending a copy of this letter to the Department of Transportation and the Interstate Commerce Commission in hopes that this unethical and illegal behavior can be stopped.

I needed to move from Detroit to North Dakota. I contacted numerous moving companies, with only Allied returning any calls. I had Mr. ** from Morse Moving come to my apartment and assess all of my belongings. He quoted me a price that was a few hundred less than moving by myself. I signed up with them, on for pick up on Sept 12. They called a few days in advance and told me that they would pick up the belongings between 9-10 am. But on the day of the move, no one had shown up by 10:30 am. So, I contacted Morse Moving. I was told that they had a sick driver and they would have someone out to me between 1-1:30 pm. Again, no one showed up by 2 pm . Again, I called to find that they would be there between 2-2:30 pm. Finally, they showed up just after 3pm. The rest of the pick up went fine.

On the contract, it was written that the belongings would be delivered in Minot between the 19th-22nd of September. I had arrived in Minot and had planned to go on vacation on the 23rd, until I started my new job. When the items hadn't shown up by noon on the 22nd, I contacted Morse Moving. I found that they hadn't sent my belongings because they have a sick driver. I then contacted Allied customer service. I was originally told that the dates on the contract was just a guideline. They said that they weren't able to ship my belongings because another shipment that was supposed to go on the truck was larger than they estimated. I contacted Mr. ** via legal consul. At that point, he stated that because I was having my belongings shipped to a storage facility, they were not required to ship my belongings to me. And he stated that I misunderstood the contract. After that, he hung up on us. I then recontacted Allied corporate office. I spoke with a woman Char who stated that she was a supervisor. I was told that she would take care of everything. Currently, it is the 26th of September and I have yet to hear from them as to when I can expect to receive my belongings. I would definitely not use their service again as they are completely unreliable.

A salesman (Jim **) who must be on a commission, because this guy will lie to you from day one, we asked him how long it might take to get our belongings from Omaha, NE. to Fort Myers, FL, he said 5-7 days, which is a lie! When we got the contract from Coleman (Allied's Farmed Out Carrier) it was 3 weeks, then when 3 weeks went by Allied told us that they did not honor contracts and it would take as long as it takes to get over it. So we had to sit in an empty house for a month but did they care? No! Well, 4-1/2 weeks later, we got most of our belongings except for some very valuable items which they said was too bad since we didn't buy an insurance, which brings us back to Jim ** and Coleman in Omaha.

They told us that we could not buy additional insurance because we had already accepted the quote, so now for over $3,000.00 of musical equipment we get .60 cents around for it, also if you do happen to disregard this and use Allied, be careful of Coleman if they are used for a carrier, they are terrible, very unprofessional and had no idea what they were doing, so it's up to you but I highly recommend not using them. Also from our experience with them, they will never call you back or try to help you in any way; this is from our experience only not made up or fictionalized. Anyway, like Jack Webb used to say "just the facts." We made this mistake and are just passing it along hoping to save other people from having to go through what we did and lose some valuable and irreplaceable parts of your lives.

Do not use Allied Van Lines. I had to move a grandfather clock and a flat screen TV from Iowa to Florida. Because the grandfather clock had to be packed, shipped and unpacked at the destination, the cost was over $2,000 for two items (half of the cost was just dealing with the clock). Then, the clock arrived and it was damaged because it was not packed right. I sent in a claim to Allied and they sent me a check for $48.00 because that was the 60 cents on the pound. I was not told that was the minimum coverage when I selected them because the cost of the repair was over $300.

I sued in small claims court for damages, aggravation, court costs, etc. Allied fought most of the way but didn't show up on the last court date so I won by default. I finally got a check from them six months from the move date for the amount that I sued them for. If you are stuck with having to use Allied or any of their affiliates, get the additional insurance. If you have to sue them, do it and make sure you go to all the court dates. If you can, do not use Allied Van Lines. If anything is damaged in the shipment, you are in for a hassle. Their customer relationship is nonexistent.

I estimated our household items at 12,000 lbs. I sent three movers; one of which did nothing, but handle the stickers. I never saw him lift anything. The guys left our house at 9:30 PM. It was so dark that we could hardly witnessed them closing the truck up. I got a call the next day that our weight was 14,000 lbs, and I was told we would owe them more money. I waited an entire week to receive a notice on when would be the schedule of our truck. It showed up with two moving guys to unpack 14,000 lbs. When we called the originating office, we were told they couldn't find any labor to unload our truck. Not my problem! Don't quote a job if you don't have the labor to do it!

Then we called our salesman Bob ** twice. Well, it's a week since we called, and he still hasn't returned our call. There was a huge grease stain on our white loveseat which we marked on the receiving sheet. No one has contacted us from this office. The head dispatcher's name is Jose. He also said he would call us back last week. You guessed it, no phone call. I had a very good experience with Allied moving from Greenville, SC to Long Island, but Long Island to Minneapolis was a nightmare. Unfortunately, this experience has soured me on Allied Moving as a whole. I wouldn't take a chance with them again.

I contracted with Allied Van Lines through a broker (Ace Relocation Services) to move my goods from Ann Arbor, MI to Seattle, WA. The contract stated that they would pick up my goods on 7/8/11 (which they did) and deliver them on 7/18 or 7/19. They ultimately did not deliver my goods until 8/4/11. Their excuse was that they did not have enough drivers, and they claimed they had no way to know in advance that this would cause a delay. It seems to me that it should be obvious to them, upfront, that they did not have enough drivers to make their promised delivery date, and therefore, their promised delivery date was fraudulent.

Approximately 12 hours before they finally delivered my goods, I was called by Allied to tell me that due to the narrowness of my street they had to transfer my goods to a shuttle truck for delivery, and that there would be an extra $600 fee for this. Although buried in the fine print of the estimate was a line that shuttle fees could cost extra, this was never verbally discussed with me at the time of the initial estimate, and there was never a written or verbal statement to inform me that the shuttle fees could be as high as $600. Allied also claimed that there is no way for them to determine in advance if a shuttle will be required. I find this hard to believe since I can go on Google Earth on my home laptop and determine the width of any street in the US within minutes. Obviously, they prefer to hide these fees and spring them on you at the last minute when you have no choice but to pay if you want to get your goods back from them.

I needed to move items from my deceased father's home in Indianapolis to our home in Oregon.

I contacted them; arranged for a pickup to between June 27-29, with delivery to be between July 7 and July 10. I took vacation time and flew to Indianapolis.When I got there, they said "it was a busy time" and changed the pickup to between June 29 - July 2nd. I called each day starting June 29 to finalize the pickup time. I received no reply until July 1st. I was told that they could be there on July 7th, well after I was due to fly out.

They said they could have someone there on Saturday (July 2), but it would cost me an additional $400. Needless to say I was a bit livid. They arranged to pick it up, and waived the fee after I complained vociferously. I was then told that the delivery would be between July 13th and July 17th.

I travelled for work, and I had to arrange to work from home for that week. I did so and nothing showed up. No updates came from Allied.

I got a call July 22nd that they would be there on July 30th. This was unfortunate as both my wife and I would be out of town that day. I requested that they delay delivery until the following Monday since they were already two weeks late. I was told that the delay would cost me an additional $300 dollars.

I will be filing a complaint with the BBB.

On June 30th I received a quote from Morse Moving/Allied. My belongings were picked up on July 14th in Indianapolis, IN.

My family and I left on the 16th, moving to Pottstown, PA. We were told our belongings would arrive between the dates of July 18-22. We called on the 22nd and the date was changed to the 28th.We received a call and were told the date was changed to the 29th. We received a message yesterday that it was now changed to the 30th. We paid for my daughter and grandchildren to follow us to help up pack our belongings. My son-in-law is flying in to help us also. They have to leave on the 30th to get back to work.

All said and done, our belongings are in Indianapolis, IN. We are in Pottstown, PA; we still have nothing to sleep on, eat on, no clothes and nothing to cook with.

Allied said they put us up in a mid-range hotel paying only 50 percent, or give us up to $700.00 in purchases on air mattresses, linens, cookware, silverware, possibly card table and chairs. But you have to have the money up front to buy; if they approve it, they will cut a check up to $700 within 10 business days. We do not have the money to go out, and buy the things we need; so, we are sleeping on the floor--not so good for old people!

I would never recommend Allied to anyone!

Home items were picked up for move on July 7 and were to be delivered between the 12th and 15th. It is now the 18th and we are told that they have no idea as to when the items will come. It may be upwards of a month. They are still in a warehouse in the original city they were being moved from. This info only comes after we had left 3 messages and called 3 different numbers. Nobody ever called us back. We were also told we wouldn't be reimbursed any of the $4000 that we paid for this move. Until they I will continue to sleep on an air mattress in an empty house and eat out every night because I have no cooking items....I would never recommend them and if I saw a stranger walking in their door, I would stop them.

My husband and I contracted Allied (using Beverly Hills Transfer & Storage) to move our belongings from a storage unit in Los Angeles to our new home in **, Florida. Amongst the items moved was my antique 1960's walnut coffee table. When we put the table in storage, my husband wrapped the top in moving blankets, but other than that, the table was intact (with the three legs attached). However, it seemed that the movers decided to remove the legs at some point, as the table was delivered in four pieces: table top and three legs.

We actually were in the process of having our hardwood floors refinished, so the table and three legs were put in our garage until the floors cured. When we moved the table back inside, my husband felt something sharp poking out through the moving blankets that covered the top. He realized that the movers had screwed the screws back into the table without the legs on (seemingly to ensure the screws did not get lost). The problem is, without the legs on, the screws were too long and the movers screwed them all the way up through the top of the table. My husband has photos of the table in various states before the table was unwrapped, as he unwrapped it, showing the screws sticking up through the top of the table, and close-ups of the damage.

There are 12 screw holes in the top of my table. As it is a one-of-a-kind vintage piece, there is no way to replace the table. I paid $695 for the table in 2001 and still have the very faded receipt to prove this. I am very displeased with the way my claim has been handled. Allied has very little interest in hearing my side of the story. Despite noting that I had pictures of the damage, Allied never asked to see this evidence. Instead, the claims investigator denied my claim by saying it was noted on the inventory that the table was "cover by shipper," and that the driver denied removing the legs. Yes, it is true that the table was wrapped in moving blankets by us, but we did not remove the legs. The movers did. So obviously, there is an integrity issue here with Allied's personnel.

Also, there is no mention of the three legs on the inventory sheet. Each item is supposed to be noted and assigned a number. The table was delivered in four pieces. It therefore should have inventory numbers for the top and the three separate legs. What does this mean? A. The paperwork is flawed. B. At some point the table was disassembled, and it obviously was not done by us prior to the move as there should then have been four separate inventory numbers. Huh.

Their moving van ripped my power pole from my house and almost caught my house on fire. The police and fire department came out and filed an incident report stating what happened and that it was their driver's fault.

They are saying it's the power company's fault. It's been 2 1/2 weeks and still no word on getting my power back on. Plus, they say they won't pay me for my living expenses because people have been kind enough to open their houses to me. I've been bouncing around between 5 people's houses. Loss of electricity. Damage to residence. Loss of food and use of my residence. High cell phone bill from trying to call around and get someone to take me seriously.

On July 22nd, Mills Van lines moved my neighbor into their house, unfortunately, while positioning their truck they jumped the curb in front of my house and did damage to my lawn and driveway. When I contacted Robert ** he passed me off to a Kelly ** who informed me they weren't liable because they were regulated by the US DOT. When I informed her the US DOT has no authority over my private property which they had no right to be on, she had no response.

When I asked for her insurance information to file a claim, she refused (isn't this illegal). While finally, several months later Robert ** contacted me to say he needed 5 business days to research and would contact me. Guess what? The day he promised he'd contact me has come and gone despite my repeated attempts to contact him. I filed a claim with my homeowners insurance. I can only assume the $470, it'll cost is needed much more by Mills Van Lines than it is by me.

It's a shame, a nationwide mover is refusing to even discuss the matter with me (especially given the small amounts we're talking about) Not sure I'd trust them with my household goods. I've been moved 5 times professionally and never had an issue with a damage claim, not sure I'd expect the same to happen with Mills as a result of my experience with them.

We originally got our estimate done in June of 2010. Because we decided not to move until August we had to get our estimate re accomplished. Neither of the estimates contained packing material. This was an oversight of Bailey's not ours. When we had our estimate re accomplished there was a substantial difference of $1200.00. I was not happy about this and specifically stated in e-mail traffic I had my reservations of utilizing this company and that I wanted to make sure our stuff was fully covered as the previous moving company had done damage to our property and refused to admit liability or pay out on a claim.

When moving day came around and the people were supposed to come over to pack our belongings, they did not show up on time. I had to call and ask why they were not at my condo. I was told there was a scheduling error and that Bailey's would pack everything up (estimated at 6,000 lbs) the next day and load it up the same day. There were two things going on. 1) Bailey's did not want to pay a crew to drive from Colorado Springs to Pueblo to pack on one day and pick everything up the next day--it would have cost them more money. 2) Bailey's has it written into each contract what "normal" times are for working and anything outside of those normal times is considered overtime and is charged to the customer--regardless of a guaranteed contract or not (this in itself is a joke).

I threatened Bailey's with Breach of Contract clause and that they could re negotiate the contract if they wanted to for substantially less. Needless to say, they did send 2 people. When the packers got there, I was informed I had to take my glass desk apart. I informed the packer that I did not work for Bailey's and that if I took it apart and did any damage to the desk, their company would be held liable and that my version of taking my desk apart would be with a hammer so I could have a new desk. I did not take my desk apart--someone from Bailey's did.

Receiving household goods: My wife was present the day our stuff arrived. It appeared to be in one piece, however, there was not weight to the shipment. As required by law all shipments going interstate are to be weighed. The driver had no clue as to what I was talking about and "Sunshine" back in Colorado Springs needs to have a customer service attitude check.

When the movers came, my wife verified that all the boxes loaded came, however they did not have her sign for the shipment. This is actually required by law to have a signature as to who received the goods. My wife was never given a copy of anything except a general bill of lading. Which in it specifies that if any furniture item is not in the condition it was when turned over to Allied Van Lines or its associate it was considered damaged. Several pieces of furniture had glass items that had to be removed prior to shipping. These items were not put back together. Also the movers told my wife that debris pick up is at an additional fee. This last part is correct, however I already paid for debris pick up. The people who dropped off our shipment obviously tried pulling the wool over my wife's eyes. I have filed a BBB complaint against Bailey's and will be filing a suit in small claims court against Baileys as well for Breach of Contract.

As this happened over state lines and involved more than one person that is considered Enterprise Corruption, breach of contract and grand larceny by false promise/false contract/deception. All three are considered felonies (fraud) in the eyes of the state of Colorado. If the state is willing to pursue a consumer complaint against Bailey's it could and should be in the form of violations of the RICO Act.

They were great - cooperative, seemingly honest & amp, good communicators until the end. I had documented all of my boxes, but they would not use my list or numbering system. They made me sign on the items they delivered before I could check to see if I had everything - they had to go eat, etc. I understand them being in a hurry to move on, but I was missing at least 4 boxes, and they would not follow through on helping me find them. They did reimburse me for broken items though, so it was a mixed experience. I still miss the framed pictures and some of the items that never came, but overall they seemed to be reliable. My items that were lost or undelivered were worth over $500 and some were irreplaceable. What I really wanted was help in finding them, but they would not even try.

This man's biggest concern was me having a check ready to pay the driver before anything was unloaded, not the promise of the price guarantee or anything else about the move. Don't be fooled by this man's personality or promises. Be very aware of this company!

I just moved 2.3 miles from seaside to seaside, Ca., hired local Allied agent Wermuth and Cahoon. During the move they damaged a cherrywood coffee table that probably cannot be replaced. Movers admitted they probably put a microwave on top of it without proper padding and made a large scratch on it. I placed on bill when I paid it that damage was done by their staff. They advised me to call a local furniture refinisher who provided a quote of $385 and we arranged for him to pick up in a few days. Refinisher called and stated he could not pick up as Allied had not authorized repair.

Now Allied has sent a check for $60 stating that was all I was due as I did not have excess insurance. I have moved a number of times and never had any damage. I always buy the optional insurance and I thought I had it. At all prior moves when the van arrived to pick up goods the driver asked if I wanted insurance and I stated yes and paid with bill. Allied made me come to office and sign contract a few days before move and provided on contract a written estimate. He asked me to initial a few small lines and sign form.

Now they state I declined insurance. I want to file small claims against local agent and Allied corporate. I have searched the Internet and nowhere does show where corporate office is or a phone number so I can get proper address and name for agent for service of process. Can you help me with getting the address? Thank you.

The original estimate for my move from RI to SC included: 13 hp garden tractor, 25 gallon 6 hp gasoline air compressor, Large dining room set with server, 2 large mirrors, men's chifferobe, desk, 10" table saw, utility trailer and other items. Before the moving date (3/27/2010), I informed Mr. ** the above listed items were either sold or disposed of an would not have to be moved. Mr. ** said he would adjust the cost of the move down rather than send someone out to do a new estimate. I took him for his word.

After the move to SC was completed (4/2/2010), Mr. ** charged my credit card the full cost of the estimate. No adjustment for the 2,000 lbs of items he did not move was made. Other than his movers ruining an expensive bedroom set, he has made no attempt to answer my emails to honor his promise to make the necessary adjustment to compensate me for work he/his company did not perform. I estimate (conservatively) Mr. **, Federal Van Lines, Allied Van Lines, overcharged me by $500.

I hired Coleman/Allied movers to do my 4-mile move because of the impressive presentation of the consultant sent to do an estimate of my move. I was won over by his description of how carefully things would be moved and delivered and about how their licensed, professional movers would take the utmost care of my things.

He went over the estimate and briefly touched upon the additional coverage available for an added cost. I decided not to purchase additional coverage because he had convinced me that their movers were so great. The day of the move the guys arrived and started packing the wood furniture with blankets and shrink wrapping the upholstered furniture and wrapping pictures with thick brown paper. During the move two 3-gallon clay pots were shattered, a large glass frame was broken, two framed pictures were broken and a $350 ceiling fan had one of the blades completely broken off. The guys assured me that the company would fix the fan when they realized they had broken it. I didn't find the broken pictures until after I unwrapped them and the pots weren't a huge deal.

Upon calling Coleman/Allied I was told to call the insurance company to file a claim, which I did and left a message. They never returned my call, so I called them back and was sent the forms to fill-out. Upon submitting the form I was told they would reimburse me $14 for the $467 of items that were ruined during the move. I told them that was unacceptable and they said I could go through the appeals process; however, the fee to appeal is $450. What sense would that make?

I called the moving office directly and spoke to the manager who was rude and basically told me they weren't liable and I didn't purchase the additional coverage so there was nothing that could be done. I told him the movers informed me that it would be fixed and he said they have no idea what coverage you have so that is not accurate. I said I tipped the movers based on their comment that the broken items would be fixed because they were nice guys. I told him if they weren't going to fix the items I wanted the extra money I paid, the tip, reimbursed to me. He laughed and said I'm not going to do that. So basically I am OL with broken items that cannot be repaired and will have to be replaced. This company is horrible and their customer service is a joke. I will never use their services again and would tell anyone considering them for a move to go with someone, anyone else!

A call to Allied moving van company was ignored and Allied take no repsonsiblity of this incident which occured 10-28-09 at 3:30 PM eastern time at Reading ave in Trevose, Pennsylvania. I have every confidence that Allied could cetainly identify the van and driver if they felt the obligation to do the right thing! No electricity or phone to elderly couple for 5 hours and 26 hours respectively. 500.00 to repair damage

First, and foremost, we chose Allied over another company based on Allied being a reputable company. I had Tracy come to our home to do the estimate, and he boasted on Morse Moving providing excellent customer service. I can honestly state that was not our experience. I called Tracy requesting some boxes, and he promised me that he could accommodate my request. Tracy never delivered the boxes or return a call.

On our moving date the carrier Mark was polite and professional. Mark's assistants were also polite and professional. We did had an incident where damage was done to our bedroom wall when one of the movers was disassembling our bed. I am very detail so when I inspected the rooms I noticed the wall and reported it to Mark. Mark did a damage claim form, and promised it would be repair by Allied. Due to the size of our home there was an overage on the truck for all our items.

I was told during the estimate by Tracy that my glass dining room table should be crated and it would cost $250.00. I chose not to crate it at the time of the estimate. When the carrier Mark saw the glass set he recommended that I crate the table to avoid damage. I agreed and then later was quoted a price of $425.00. A big difference. I called Tracy to try to reach him, left a message, and once again no return call.

On delivery day Mark called to express that he would not be able to deliver our first shipment due to the fact that no one gave him a delivery cost. I had the business card of one of the movers name William. I called William and explain our problem and he was on a weekend vacation but took the time to make calls to help us. William was wonderful and got the sales rep April to call on Sunday with the cost of delivery. Mark arrived and had two professional young men who did a wonderful j ob unloading our items with no damage to our town home.

Our second delivery was on September 1st. We had a totally different experience with the carrier and his movers. From the arrival at my door I sensed it would be different. The carrier name was Carneal Addison. The movers did not seem capable to physically move our furniture. We had a big screen television that after a 10 minute observation by my husband he had to help them get it in our home. My husband had to help the movers with our sectional sofa also.

I am of course upset that after paying over $4000.00 my husband had to do manual labor to assist "professional" movers. I feared if he was not home that the movers would have been un capable to complete the job. I looked out of my window and photographed the carrier Mr. Addison asleep in the truck while the 2 movers were unloading. I was of course shocked, and disgusted with what I saw as total un professionalism in doing a job that my husband had no business doing. Damage was done to my walls, and railing of our home.

I did a damage report with Mr. Addison. There was confusion due to the fact that our TV stands were disassembled in Michigan and had to be reassembled. The mover grumbled over the fact that they did not take it apart, and had no idea how to assemble the stands. With my persistence my TV stand were assembled.

After my experience with this 2 shipment move I would not use Allied for future moves. Needless to say for the promises that were made a lot were broken. There was no excellent customer service and no precautions taken on the second delivery to protect our carpets. I will write letters to the executives of Allied to hopefully prevent customers from experiencing service that we received.

I also spsoke to Rebecca, Judy, Jennifer and Eric. Does anyone see something wrong with this equasion? Allied Van Lines must be held responsible for any and all agents carrying their name. Following a web site investigation, I was devastated to realize Simonik employs criminals.

How dare [they] put me at risk. How dare Allied put your name on Simonik without investigating and easily doing a backround check on line as I did. Shame, shame, shame on [them] for knowingly placing the public in jeapordy AND taking their money also! SHAME!

storage facility in New Port Richey Florda. She promised me the "world" at signing of contract on August 6,2009. I never heard from her again.

Van Lines and was promised my money back via Fed Ex. I have not received my money. I contacted the corporate office again. Of course they are EVER so nice and like to refer me to another representative.I just want to say, this time Simonik took on the wrong person. I will dig my hels in and not rest until your criminal company is out of business.

And as for Allied Van Lines, do you not conduct a backround check on your affiliates prior to taking them on and bearing your name. What kind of idiots are you to put the general public in harm? Have you gone on line recently and read the devastating complaints? Do any of you care? Shame on you! And I mean ALL of you who are employed by this uncaring corporation.

Amongst the missing were over 1000 music CDs and approximately 110 DVDs. The DVDs were in a box marked accordingly. The CDs were in 2 carrying cases with a capacity of 530 each. Coincidentally, the boxes containing all of the plastic cases for the respective CDs were also missing. A police report was filed with the police department that serves our current area but the police department that covers the Allied agent in Overland MO, would not take the report over the phone. A claim for the damaged and missing items was filed with Allied. After doing a "trace" Allied advised us they could not find our belongings and sent us a check in the amount of $191.61. They state this is the amount they are liable for in accordance with the basic coverage of 60 cents per pound per article. I did not agree to this basic coverage according to the contract. I did not write "60 cents per pound" as indicated on the contract near the signature line. I also did not elect to purchase the "full value coverage" which was $769. This is an obvious case of theft and not lost or damaged items.

This move was from Austin Tx to Mi by Berger Allied van driver R. Gentry. I notified Allied via phone call and email on 4/24 of the rude and abuse behavior of this van driver. I paid over $9,000 and did not receive the caliber of service I was promised and expected.

This man's comments during inventory in Austin on 4/16 were rude when I asked questions re my concern of handling the move of an antique dresser, leather sofas, and crated items by Berger. He made rude remarks about Richard, the estimator of my move & about items crated by Allied. Richard and I spoke by phone that day about this person's ugly behavior. On 4/17, he screamed at a neighbor who questioned why his van broke off a trim limb, and told her to "go call the cops" rather than deal with his error in a professional manner.

The driver screamed at us several times during the day, and in one instance, he dropped a dresser inside the front door and proceeded to scream at us that it needed to be placed at once, even though it had been initially agreed that was the last item to be moved into the house, because it was the only item in a room where 2 cats were being kept.

I paid extra for this item to be crated, and he told me I was "lucky" that his crew would even place the object inside the house at all. In addition, he proceeded to deny any damage to other items that were pointed out to him,and the numbers for those disputed items disappeared off the items. The driver did not carry a parts box and several parts were missing. His verbal abuse continued to be observed by others. I would have called the company on the spot, but my phone was not yet connected.

While I can imagine moving people's stuff and driving cross country is not an easy job, and that customers are sometimes ornery, that certainly was not the case here. It is a sad day when customers are repeatedly trying to calm the boss down and when the workers are apologizing for their boss and tiptoeing around trying to be helpful to the customer and not wanting the boss to find out. This man needs an anger management class. I don't see how those young men can stand working for him

Still waiting for damages and answer from company.

This company moved my furniture from Columbus Ohio to Jacksonville FL on 10/25/05. They are responsible for the loss or theft of my property which consisted of a metal box containing my birth certificate, thousands of dollars in silver coins, and other valuable in the box. Many letters were dispatched, requests for the recovery of these valuables. I know for a fact it was put on the truck because one of the workers pointed it out to me.

Other deliveries were on the truck and it is the responsibility of the crew to see that the right property is delivered to the right owner. They also lost two flokati rugs, but by some miracle, these were found and returned to me. I have demanded them to compensate me for this loss, to no avail. I think they should be included in a class action suit. Sirva, the parent company, may be totally out of business at this date.

Please These people have refused to take any responsibility for their carelessness. I have letters and correspondence to show how I tried to get this resolved. Please help me.

This is a huge loss of money and valuables. I have obtained another copy of my birth certificate, nothing else.

Security Storage and Van Co, an agent for Allied Van Lines, based in Norfolk Virginia, in my opinion is grossly unprofessional! A partial listing of our grievances with the staff: Three packers arrived and insisted that our house was a two day packing job and not a one day packing job as negotiated. A male packer was not packing at first and was presumed to be a supervisor and only when he began working was it clear that he was a packer. The packers demanded lunch from my wife and insinuated that the job would not be done that day unless she provided lunch. The packers left one object in every drawer, one item in every closet, and one item on every shelf in the house. This was obviously deliberate, highly unprofessional, and extremely rude.

It became clear that they needed to be constantly supervised. My mother there to take care of our 1 year old baby would then have to pull double duty and supervise the packers and take care of our child. While the driver was professional (thankfully) the movers in Williamsburg spent much of the time arguing with the driver about how to load objects on the truck. The packers had to return a second day to finish packing and caused a substantial delay in loading the truck. The loading process then stretched late into the evening instead of ending in the middle of the afternoon.

Due to this delay I had to rebook my wife on a new flight to Oklahoma and leave our established ticket unused. The mover who arrived with our shipment of belongings that did not fit on the first truck (another story) came alone and had no workers with him. Due to the packers carelessness, items were broken including shadow boxes, one of which was carelessly placed in a box of bathroom articles, not a picture box. Another was placed by packers in a box marked Magazine Holders.

If you care about your belongings and you want to work with professionals, don't ever work with these folks. $600 in destroyed items, hundreds more in out of pocket expenses, untold woe.

MOVE FROM PITTSBURGH, PA TO ORLANDO, FL My partner and I reserved a truck from Allied Van Lines for December 5, 2008. Less than 24 hours before they were to arrive to load our belongings, the dispatcher called to tell us that the truck had broken down and that we were bumped to a later date. They had NO other trucks in service that could be called in AND they would not bump later shipments so that we could fill that spot.

We then rescheduled for the following Friday, December 12, 2008. Once again, the dispatcher called. This time, we were told that they didn't know IF they would have enough of a crew to load the truck on our scheduled day. We were told that if that was the case, that they MAY be able to find another crew to finish loading the truck ANOTHER DAY! During this entire time, the agent for Allied here in Pittsburgh failed on many occasions to answer our repeated phone calls and emails.

The agent also became quite snippy and short with us during the rescheduling process. Furthermore, when we scheduled the first time, we were told that we would basically have our pick of trucks and dates, since we were told that very few people move this late in the year. When we had to reschedule the second time, the agent told us that there had been a sudden influx of people moving to the central Florida area. All within one week???? I think not!!

Needless to say we decided to NOT use their services and we STRONGLY advise anyone else to consider this before thinking about using Allied.

Although there was no physical damage as a result of Allied's negligence, there has been a great financial loss for us in that we were not able to re-locate to establish our business as planned.

I had Allied move my household goods across country this past spring (2008). I purchased the extra insurance to protect against damage done during the move. I packed most of the boxes; the movers packed the lamps. The items were delivered to a storage unit, because I did not yet have a house at my new location. Once I did have a house (September 2008), my husband and I moved the items from the storage unit to the house.

When we unpacked, we discovered that three stoneware bread baskets and two table lamps had been broken. There was also some minor damage to a couple of pieces of furniture, but nothing that I considered worth claiming. I did file a claim for the bread baskets and the lamps. A week or so later, I received a call from Cassandra of Allied and had what can only be described as the worst, most insulting customer service encounter of my entire life!

From the moment she picked-up the phone, she was rude, argumentative, and dismissive. She flat out denied my claim but failed to clearly explain why. She said that since we hadn't signed anything saying the items were broken at the time they were delivered to the storage unit, that Allied has no liability. When I pointed out that we couldn't have known they were broken at that time since they were boxed up, she then said that Allied had no liability because the items could have been broken when my husband and I moved them to the house. I said I wanted to dispute the decision and she said a letter would be sent telling me how to do that. I asked -again and loudly- for a clear explanation of why we were being denied. She became defensive and even ruder. Ultimately, she hung up on me.

My experience with Allied was positive up until that point. However, I will NEVER use Allied again.

There is nothing we won't do for your move. We pride ourselves as a moving company with the best customer service reputation, and each of our valued customers receive a personalized moving experience. There may be other moving companies, but none retain the outstanding customer appreciation we do. WHAT A JOKE!!!! We had Allied pack our house for a move from San Antonio, to Iowa. Once we unpacked all 80 boxes, we noticed items missing. In 1 box the inventory listed a Boise Radio, DVD player and a home security camera. The only thing in the box was the Boise Radio. My husband's military dog tags, with his SS# on them were stolen, and many more items.

The claims department did pay me $125.00 (which I won't cash) for 1 box that was missing. Big deal. Deloris says, I should have listed the missing items on the checkoff list. The only way to do that would be unpack each box and time of delivery. Give me a break. She says they will not pay for the missing items. Well, we will see how they will pay. I have contacted the BBB, the president of Sirva (Allied), and my insurance company.

I am scared whoever stole our stuff will try to use my husband's SS#.

Blocker Transfer and Storage of Ocala, a contractor for Allied Van Lines, was to deliver a shipment valued at $5000 to my daughter Katherine Noyes in Conway Arkansas. The delivery window was August 1-11. The company was aware that my daughter would be out of town August 12-15 and guaranteed delivery would be before the 12th. On August 13 the Allied Van Lines driver called me to inform me no one was there to accept delivery and he would have to take the shipment to A-1 Daniel Moving and Storage in North Little Rock.

The shipment remained at A-1 Daniel while Blocker and Allied Van Lines argued about who was responsible for the costs of the storage at A-1 Daniel. On September 25 Vickie from Allied Van Lines Customer Service called me to inform me that Allied considered that the cost of storage (at that point $625) was the responsibility of the customer, i.e. me. The next day I called A-1 Daniel to inform them that under protest I would be paying the full amount due ($625) and would they please arrange delivery date with my daughter. On August 1 the delivery was made and my credit card was charged for that amount.

I contacted my credit card company (Chase) and put under dispute the amount of the charge by Allied Van Lines ($1460.77). I consider that the $625 I paid to A-1 Daniel is the responsibility of Allied.

I have had to pay $625 more for this transaction than was agreed to by Blocker/ Allied Van Lines.

I filed a claim for two items, one was my washer lid was cracked on the inside and it was has a bend in the back of the lid which I did not see until I opened the lid and it was hard to open only then did I notice the damage. Second claim was a home safe which I packed in bubble wrap and peanuts in that box, after I took it out of the box and tried to open the safe I noticed the door was jammed in because something was dropped on top of it during the loading of my items. I am not asking for the world from them just to replace the safe and get me a new lid to my washer.

I spoke to Cassandra from Allied in the Claims department and she had an attitude as soon as I tried to explain to her what happened. She claims that since I let my driver hook up my washer the driver wasn't responsible. I don't know why she even brought that up because I am not filing a claim because my washer was not hooked up right I filed a claim for my cracked washer lid and that's it. Then she responded back to me about who packed all my belongings and I said I did but that has nothing to do with my packing it's the guy who loaded my truck he did it. I dealt with his rudeness because I just went thru a divorce and I didn't want to cause any waves with my move....a $200 claim that I filed.

When they arrived at my apartment in Missouri I went out and got them Gatorade and then I bought them lunch and before they left even though the one guy was a jerk I gave all three guys a tip. I thougth Allied would be alot nicer about filing a claim I couldn't unpack all my boxes while the movers were there because it would have taken another whole day to unpack and see what was damaged. I filed this claim within a week after I saw what was damaged. As I read all the other complaints I guess my complaint is nothing compared to the others but it is just the point. I will never have Allied move me again and I will file a complaint with the BBB in Houston, Texas.

We were being moved from Sacramento, CA to Henderson, NV at the expense of my husbands employer. Reebie Moving and Storage out of Chicago is the mover on contract with the employer. Krystle is the customer service rep I dealt with. She contracted with Colonial Van & Storage in Sacramento to pack our belongings and along with a classic Cadillac deliver them to us in Henderson, Nevada. Being highly aware of what ID theft can do to a person, I was careful to pack our personal documents in my vehicle. E

verything seemed to be going as planned, the packers showed up on August 20 and did their job, the movers came on August 21, 2008 and were slow but got everything loaded onto the truck. The truck was a few hours late arriving on the 23rd of August but the driver had called to say they would be. Our belongings, including the car were off loaded. Many boxes were left in the garage. It took nearly a week to get everything unpacked.

During this time I discovered that I was missing several pieces of gold jewelry and over $200 in rolled coin. I was so concerned about protecting our credit that it never occured to me someone would take the time to scour several trinket boxes and my piggy bank for valuables. I was asked by Krystle at Reebie to file a formal Police Report with the City of Elk Grove, CA (where we moved from), and to submit the report number with a claim to Allied Corp. I spoke with Victor at Elk Grove PD who wanted me to put a claim in on my homeowners insurance (no!), and asked that I put everything in writing and fax it to him.

I not only faxed a detailed written itemization but I sent drawings of the stolen rings because they are very distinct. I even attached these documents and e-mailed them to Jessica, Victor's supervisor at Elk Grove PD. I still do not have a police report.

Meanwhile; I have tried to file a claim with Allied using their online claim form. It does not accept the information I input and shuts down deleting everything I have entered. After multiple tries each day, three days in a row I got very angry and frustrated. This must be how Allied gets around paying claims resulting from their thieving employees.

I am out $200 cash in rolled coin and $2,015.00 in gold and gemstone jewelry.

Allied movers sold us an expensive rider to protect us up to $8,000 over and above the usual amount, and when I sent in the claim I had nothing but problems with a woman named Joanne, from an insurance company in Illinois, who said we are denying liability as you did not make a claim on lost items on the DATE OF DELIVERY. Allied put over 250 carboard cartons in the house and garages, and there was no way in the world anyone could make a claim that night. We could barely get through the 7 foot high piles of cartons, let alone open them that night in the pouring rain. That statement was ludicrous.

Then, some of the paintings had been banged with nails to crate them, and as a result they were sitting in puddles of gold leaf and pieces of the frames. There were other things damaged and broken, but Pierce said their inspector did not think it was from moving. This inspector came, took photographs and said that some of the things had their value destroyed, even if he repaired them, and Pierce said he did not say that. Who is lying? The inspector is evidently a local and he even saw the marks on the white carpeted steps caused by the glued down plastic the movers used. He said to to get someone in to clean them, but since Pierce denies any of this, I have no inclination to do anything. She offered $1,000 as a good will offering, saying that they deny any liability. That would not even pay to have the gold leaf repaired on two of the pictures, let along pay for the broken items.

I actually saw the women knock an antique student lampshade against another, and broke pieces out of it, but they did not send the pieces for me to glue. That is true of other things also, like a Waterford marmalade jar that was intact on the dining room table, plus an antique pipe box that had a piece of wood missing from the bottom (the inspector told me that he could fix it but the value would be lost, and Pierce said he did not say that, and it goes on and one.

Needless to say, Allied is not a good word in this house, and all of my friends and family are shocked. It was suggested that I go to a gallery to get quotes for repairs, which I did, but Pierce just ignored that, and cut the cost of fixing the items in half. That is adjusting? To me it is robbery. She totally ignored the other things. The Bayshore Movers, who sold us the policy, have been very nice and tried to be helpful, but it seem that Pierce is the person denying everything. She also said that they spoke with their moving people who had no knowledge of any missing things. That, too, is ridiculous. I also DID send in a claim before the time was up, and Bayshore ( the people who sold us the policy)knows it.

I figure that the breakage and damage, plus the damage to the wall to wall white carpeting on the steps, would be easily $5,000.

I am the owner of a duplex in San Antonio, Tex. I rented to a retiring Professional who moved from Tennesses via Allied Van Lines-move was on 9/4/08. I arrived home early from work on 9/4 to find the Allied van (at approx. 5:20 p.m. parked on the street blocking my neighbor's entire drive way as well as my entire driveway. A perfect day weather wise for a move. On the drive were two boxes and two pieces of wood furniture and my tenant seated on a small box talking to a crew person (unknown).

I visibly from 20 feet inspected the van with all doors opened and saw what appeared to be an empty van. My new tenant the day before shared with me that she gave most of her furniture to Goodwill in Tennessee-was to buy new to fit into the l,300 square foot unit-she rented. At approx. 7:20 p.m. I left the other unit (attached unit to hers), and saw the tenant on her rear patio entertaining the crew with cups, plates like dinner? Again on the drive were the same two pieces of furniture and same two boxes. I returned home same address at approx. 9:10p.m. to discover same empty looking truck, with only two different boxes on the drive and the crew milling about two open doors.

I had to enter the property from where I parked in front of the neighbor's house via the neighbor's yard-through a hedge over onto my drive each time. This time I spoke the crew (did not id themselves-neither did I) When are you going to move that [expletive] van, you are blocking my neighbor's driveway as well, I don't own that property. (I did not share with them, but my neighbor is a Army doctor who works 24/7 at the army base on call when soldiers return from Iraq or wherever. The reply from a crew member was I don't like your attitude to which I did not reply but went in my unit.

The tenants unit has l/2 of a big covered (attached to house) car-port as well as wide covered porch. None of these additional areas were ever used by the movers. Only the drive approach. I opened my front door approximately 4 times during remainder of the night, and finally at 12:00 a.m. I was able to move my auto to my car-port. Movers helped the tenant late into the night unpack each box as they brought it into the house? Now that Allied emerged from Bankruptcy May.'08, maybe they can find the resources to train their drivers.

Well i used allied to move my belongings from Michigan to Texas. Upon arrival they were unloading our stuff when they dropped our recliner on our 52' hd t.v and a sony 27' t.v and damaged both of them beyond repair. The driver told us that because it was a packaging error that i would get the full amount of my t.v.s and i trusted him when he said that, not thinking he was just bluffing me until they left. I put my money and trust in this company and i have been very mislead and treated beyond belief poorly. I contacted allied and they instructed me to fill out a claims form and i did, i was contacted by Pam Rose and she told me that becaue of the insurance i took out i was only getting .60lb and that i was a getting a check for 120.00 for a total of 2,000 worth of merchandise destroyed by the careless movers. It was to my understanding that if something had happned in the warehouse or on the way to our destination if something broke or damaged that we would get the .60lb and we agreed to that,But the driver said that it was voided because it was a packaging error and that they broke the items as they were moving it in to our house. I dont appreaciate being lied to and being put out of all that money to just have my belongings destroyed. I would like some justice in this matter, it is not fair to be treated like this and lied too like i am a idiot. Please give your prompt attention to this matter and help me resolve this a.s.a.p.

Well they loaded a recliner ontop of my T.v. as they were moving the recliner, they dropped it ontop of my 52' HD t.v and ontop of my sony 27' t.v. it busted the mirror inside of my HD t.v and split the screen. They cracked the backside of the 27' off also shaddering the mirrors inside of that one as well..they took photos of both sets and told us to throw them away.

there has been so much buck passing. no one will take any responsibility or give us any satisfaction. The original move was April 2007 and it is now mid-August 2008. I would never use Allied or any of its agents or storage facilities nor recommend them to anyone. We used another company for our move to Tucson and everything, including refunds, were handled smoothly and promptly. Using Allied has been a disaster.

I have had 2 local moves in January and again in June 2008 and we had an _amazing_ experience both times with Allied (Morse) out of Belleville, MI. Our estimates done by Mike Englehardt were almost dead-on with actual costs of packing and moving. Our first crew was an experienced interstate team lead by Johnny Greene. They were friendly, professional, cautious and efficient. No breakage of our valuables (I had a china service for 12, plus lots of glassware) and both homes were protected well by blankets, boxes, etc.

They weren't available for the second move in June since it was the busiest week of the year for Allied. I wasn't prepared to be impressed by a second team but they did it. Tommy and his crew were exhausted from having put in about 55 hours that week already by the time my move came but you would have never been able to tell. Again, professional, friendly, cautious and efficient. I wouldn't hesitate to hire them again.

They have continually lied to us and it has been 6 weeks since we asked for our furniture and we still have not seen our furniture. If we had seen this site before we would never have used them EVER. Corporate has no customer service skills or empathy and they could care less about your furniture and your move. They told us we would get our furniture in ten days it has been over a month and we are still waiting in an empty house.

we have yet to see our furniture that was promised a mont ago. They have split up our items on two different dates and trucks and the dates keep changing.

We were told things about this company which had a checkered past and that they were not the same people! They misrepresented themselves about their personnel and that they were very professinal!! They stated they would load our furnishings onto a trailer, then it was a large straight truck and then it wound up on a trailer with someone elses stuuf which took up our space for safe loading and transportation to our new home!!

They jammed and crammed our stuff and fell very short of the room needed to load us properly which totally jepardized all our items!! They even packed some of our things on top of the outside of an extra container because they again did not have enough room to safely haul our items!!

They arrived as scheduled but was not the date we wanted! We wanted to have it there on April 3rd, 2008 but because of this other client they put on our trailer they were going to deliver them first in Georgia then come back up to us in North carolina! They started to unload us and were called by their dispather to hurry up because they had another load back in N.J. to be picked up and if they were late it would go to someone else instead! At that point they just started to stuff our items all over the place not where they were labelled to go and also failed to place the furniture in the rooms properly and did not put all the things together they took apart when they loaded us up!

Not one single piece of furniture was spared by their totally un-professional hands!! Our home also sustained mutiple damages to walls and door/doorways!! All boxes were properly labelled fragike and this end up but every one was ignored to the point where I found an 80 pound safe on top of a box with lamps and vases clearly again marked fragile!! Now we are sending them at the corp offices of Allied Van Lines a a complete letter about this chain of events which caused all our important items to be damaged or totally destroyed!! It is yet to be shown just how fast they will have someone come out to see the damages??

I contracted with Allied Van Lines to move from Texas to Michigan. An individual named Mike arrived with my belongings. He was surly, abusive, and handled my items carelessly, making a point of doing so while I looked on. I complained to the business in Texas that I contracted with and I complained to the Allied Corporate office.

The individual was allowed to continue unloading my belongings despite my complaints. Allied never offered to reimburse me, provide a partial refund, or even to discipline the truck driver for his unacceptable behavior toward me and my property. I will never do business with Allied again and I want to warn others not to do the same.

No damage was done. I called the sheriff because of the abusive behavior and I took over the Allied representative's work, telling him to leave my property

We hired Griffin Movers (Allied Van Lines) to move us from Miami Beach to San Diego. My $800.00 bike was stolen from Griffin, and we have not heard from them. Allied's claims services is a joke; they do not call back, our claim has not been settled, they got all the items mixed up. Some one needs to get a hold of this company and do something.

Out of a bike and vacuum, and full of frustration with this useless company.

Give Them Another Try! (The AGENT and DRIVER really makes a difference.) As a consumer, I'm never shy about writing to the Attorney General to complain. But, kudo's to the hard working people at Allied trying to change their image. Six years ago Allied moved my daughter from Michigan to Scottsdale AZ, and it was a really bad experience for us. The driver wanted $450 extra to off load her when he could have gone in the back way of the apartment complex. He chose not to and wanted this additional fee up front or her things would wind up in storage. I was over 2, 000 miles away in Michigan and protested to no avail with the agents in Michigan. I vowed never to use Allied again. But - - - John Abbink from ABC Moving, Inc., located in Phoenex, AZ, changed not only my mind, but faith in their company this month.

He was just one of many moving companies that I called for an estimate to move my daughter back to Michigan, but Allied wasn't the cheapest; and because of the problem I had previously, I didn't want to use their company again. Mr. Abbink assured me through many phone calls, all would go smoothly, and the price quote would not vary. What he quoted me, would not change once the goods were delivered. The driver was a Mr. Ken Lavallee who picked up the load. What a wonderful man this guy is! Allied is so lucky to have him and especially the young man that helps him, (his name I can't remember), but they both were so professional, courteous and treated my daughter's meager things as if they were packing their personal items. When the load reached my home in Michigan, the same thing. My husband is still laughing at the message Mr. Lavallee even delivered for me. (Imagine a truck driver saying, "I love you! Oh, and send money!") What we paid for was exactly what we were quoted, no surprises. Mr. Abbink, Salesman from ABC Moving in Phoenix, Mr. Lavalle, the driver, and his young helper, were the only surprises. It was so refreshing to have these three men go beyond just doing their job! Everything went smoothly, thanks to the three of them!

I had used Allied Van Lines previously for two moves. There were problems during these moves, but when preparing to pick a moving company for my next move I was promised by the Director of Sales, Richard Ferrero, that I would have a very experienced crew. Based upon that promise, I used Allied Van Lines again. In spite of the contract stating our move would cost $12,000.00, we were charged over $17,000. We also had incurred the cost of nearly $8,000.00 in storage ,as we had to store our furniture after closing on our home and waiting for our new home to be finished. After spending around $25,000.00 on storage and moving, we were the victims of over $128,000.00 in damaged and lost furniture as a result of the negligence and incompetence associated with our move. In spite of being promised a top notch experienced crew, we were given an unexperienced driver who hired two day laborers to unload a semi and a small truck of furniture. This same furniture was loaded into the truck by seven movers.

It has been eight months since the move. We have not received a penny for our damaged and lost furniture even though we bought $125,000.00 insurance. DO NOT USE THIS COMPANY. We are being forced to hire an attorney and will need to file suit to be compensated. Also, if you read various articles on the Internet, it appears as if they are involved in some sort of bankruptcy. Even more reason not to use them as they may be lawsuit-proof.

We have not been able to enjoy our new home as our furniture looks as though it has been involved in some sort of natural disaster. We did have beautiful, expensive, one-of-a-kind furniture; most of it is not replaceable.

I lost everything I own in a moving accident from Raleigh, North Carolina, to Mountain View, California. My work paid for the move and put Full Replacement Coverage on everything, which their insurance is covering at $5/lb. which is apparently the rate my company agreed to cover. The truck caught fire (am still waiting on the report file and official photos, although a photographer on Flickr has photos of the damage) sometime on Saturday, Feb. 23, 2008, and the entire rear of the trailer was completely lost. My entire load was at the VERY back of the trailer, and everything was basically lost. They recovered a few items, but no more than 2 boxes, if that. I have yet to receive them, as they took them to a storage facility. I was told different stories at different times as to what 2 items were salvaged, and they have yet to be returned to me a week after the accident occurred.

I lost everything I own. Furniture, clothes, collectibles--not to mention my entire portfolio of work and a ton of computer equipment (I'm a designer, and lost all my backed up work on hard drives and DVDs) plus about 15 years of books, comic books, 500 DVD movies, and miscellaneous collectible designer toys. I fortunately have a renter's insurance policy that will provide total coverage up to $25,000, but the mover's insurance is only paying $18,500. My renter's policy will cover an additional $6,500 to meet the full $25,000, although I went through and itemized my inventory of everything and found out that I had roughly $35,000+ of stuff, based off memory alone. The only things I have left are my car, which was moved cross-country by a separate carrier, 3-4 suitcases worth of clothes I was able to bring with me on the plane, and a laptop. In addition, I have been strung along with the hope of something surviving in a box that I have been told off-and-on that may or may not have survived, and am VERY unhappy about the whole ordeal.

We moved from Michigan to Tennessee in August, 2006. Our furniture had to go into storage with Allied Van Lines (Morse), for two weeks. When it came time to receive our furniture, etc. in Tennessee, the driver couldn't find anyone to help him move our things into our home. After a five hour wait from the original time he said he'd be here, he called and told us he found someone to help with the move. The two men he found, obviously had no experience with moving. They stacked heavy boxes on top of boxes that were clearly marked fragile, breakable and this side up.

We had a lot of breakage. We also had damage to the skirting on our sofa. We paid extra money for insurance and thought we hired a reputable company. It appears that was a mistake.

My wife and I contracted a move and storage with Allied ("the careful movers") because the rep said things we liked and he assured us that there would be no problems, they were professionals. We paid quite a bit extra for this assurance.

When our furniture finally arrived there was so much damaged, it was just gut wrenching. As they were unloading they would drop items and boxes, they would run down the truck ramp with boxes on a dolley and not even slow down when they made the turn at the bottom, throwing boxes everywhere. They were totally unprepaired for moving heavy items, which I have many.

They moved several items in the house, banging walls and entry ways, but when they moved a gun safe in they crushed the threshold of the main door and broke several floor tiles and all they could say was a remark about "the safe being heavy". At this point my wife and I stopped them from bringing things into the house and we had them put everything in the garage and told them that we would move it in by ourselves.

Allied makes you pay them before they will even start to unload, they make you sign the bill of lading and inventory sheets before any condition is seen, unless it is not boxed, and get huffy with you if you want to slow down their process by inspecting items or noting damage. The experience was completely frustrating, Allied employees were totally unprofessional, and made me lose faith in any long time name brand companies.

AMERICAN LEGION DISCOUNTERS BEWARE!

I recently obtained a quote from Allied Van Lines sub-agent Beverly Hill Transfer & Storage to move from San Diego to Maryland. I have a relatively small move of less than 2,500 lbs. They were going to charge me $6,073.87 and then discounted with the American Legion discount of 55% which brought it down to $2,672.50.

I already obtained other estimates from other leading companies and the most was $1920.00. So I obtained another estimate from Allied Van Lines under a different name to check them out. They gave me an estimate for up to 2,500 lbs. in the range of $1,900-$2,300. So the discounted price that I ended up with the first time was actually HIGHER than a regular estimate with NO discount. I think they are total scammers and take advantage of and discriminate against veterans and veteran dependents that can benefit from the American Legion discount. Totally unethical to say the least.

I suggest that we as Americans and American Veterans should sue this company for the amount above what should of been reasonably charged, and receive the actual discount as we are entitled to!

Allied gave us an estimated quote to move my parent's furnishings from Sun City, Arizona to Macomb, Illinois. We were told by the agent we booked with and the driver of the truck that all charges were C.O.D. We were to have a money order or charge card to pay the driver the day they unloaded. Two months later we received a letter stating that we owed another $1568.00 because of human error on the accounting department's part.

We feel that they are scamming us because the new amount owed is within dollars of the original amount quoted to us. I am writing this complaint for my senior parents who are totally confused by this. The original contract with the company cannot be found as I am sure my parents thought they were through with the company. So we have no idea what their rights are in this case.

I contracted with Allied to move my household from Taunton, Mass. to Milliken Colorado. They advised me they would charge me 4582.00 to move. They now say my move was larger than they counted on and it will cost me 7200.00. They were 8 days late on delivering and promised me in writing they would pay 150.00 a day to me for each day they were late. They now refuse to pay. They broke, damaged and/or lost 4500.00 worth of my belongings and will not contact me back to tell me what they intend to do about this.

I no longer have about 25 percent of my belongings since they were broken, damaged or lost. The stress of this problem is wearing on me.

We moved from Somerset California to Southern California at the end of March. When the truck arrived the movers started complaining because we were having some work done to the house. They were thrownig boxes everywhere and even some of the contractors that were here told them to stop throwing things around. We complained and were sent a form to fill out on the damage. They scratched up our antique entertaiinment center and lost my wife's vacuum. Multiple dishes were broken and an antique lamp.

Our refrigerator was scratched all up on the front. They told us the refridgerator wasen't even on the item list!? We received a check for 41.00 to cover all the damage. Why did we even take out the insurance? We were very disappointed in the whole moving process. The same thing happed to some friends of ours. So is this commom to spend 5000.00 on a move and then just get slapped in the face?

I contacted Allied Van Lines, Inc. in Aberdeen South Dakota for a quote to move my goods to Itta Bena Mississippi. In the quote they told me it would be approximately $1,500 and my goods would be delivered in the middle of June 2006. After getting a number of quotes I settled with Allied Van Lines, Inc. 16 May 2006 for a total of $1,563.49 with pick up of my goods 30 May 2006 and delivery in the window between 14 and 24 June. They advised that my goods would go into storage immediately after pick up so they could combine shipments to decrease costs. As I was going to an academic conference there was not problem. I arrived in Mississippi on the 13th of June and on the 15th I called for a firmer delivery date that I could give to my landlord. I was told my goods were being loaded. I called on the 16th and they told me that there was not enough room on the truck so my goods were unloaded and would go out on the next shipment. When I called on the 19th I was told that the truck had broken down and they could not give me a delivery date as the goods had not left south dakota. I called again today and was told that my delivery could be as late as the end of July or August. They will not give me a rebate or reduction on the charges and they will not reimburse me for the goods that they have that I need such as pots and pans, dishes, bedding, a telephone, clothes, etc. When I went to the conference I packed enough for the conference and 10 days of getting by. Now I may have anywhere up to three months of this. I am a professor. All my research notes are packed - part of my job is research. these are irreplacable! I cannot do my job without this.

in 2003, we used Allied for a local move thinking a bigger company would be more reliable. they sent someone who quoted us $400 for a move 3 blocks away. we made it clear we had antique furniture and were moving into an historic victorian home. they turned my piano sideways. broke, scratched or dented nearly everything we owned. gashed out parts of our woodwork and oak bannister. sent a check for $100 to cover damage and suggested we buy some paint pens to fix our belongings and the house. We thought of suing them but they seemed a bit frightful with a retalitory nature. One guy actually had the word "thug" tatooed on hus arm which i thought was ironic since I especially requested "no thugs." They ended up charging our credit card $700. Now, thanks to this website, hopefuly we'll find better movers this time.

We hired this company to move our things to Utah. Our arrangment was to have them pick up our things on Dec. 22, 2005 and have them delivered to Utah on Jan. 3, 2006. When they arrived to pick up our items they had an over flow from the previous customer and they put some of our things on an other truck. Then when the first truck arrived in Utah they said that the other truck would be here on Jan. 5, 2006.

On the 5th, when the second truck didn't arrive we contacted the company. They did some research and found that the items would be here on the 11th. On Jan 11, 2006, when the truck didn't arrive we again contacted the trucking company and in doing more research they finally told me that my things are still in Florida. They said they will try to get them to me and hope that it will be here on on or about the 24th of Jan.

They charged us for the full amount and are unwilling to give me a discount for the amount of time we have to wait and have been paid for a service that we have not received. We can not put our furniture together nor can we fully set up our house.

On June 16, 2005, our belongings from Manteca, Ca. were packed by three employees (the dream team) from Broadway Moving & Storage, Inc. an agent of Allied Van Lines. On June 17, 2005, all the belongings from our home were packed onto the moving van. My wife and I walked the house and it was empty. We locked the house. The movers had to come back the next day to pack the garage because they miscalculaated the size of the load and could not pack the items in the garage. We were told our things would be inventoried going into the moving truck, when our things were placed in storage and when they were removed from storage and placed on the van that would deliver our belongings to Arizona where we now live.

On August 2, 2005, the Allied moving van arrived at our new home. We had an inventory sheet handed to us and were told to mark off the boxes as the movers brought them into the house. We had boxes with no green inventory tags on them and we received items that were ours that were not on the inventory sheet. We wound up missing seven boxes. There are two TV sets, our Dell computer screen, hard drive, one HP 10C color printer, one HP 7410 color printer/fax/copier/scanner (all in One unit) and miscellaneous items such as perfume, pins and medals I received from a youth organization as a young man and a knife given to me by my grandfather that cannot be replaced and miscellaneous toiletries and garage items.

I packed the computer and printers in their original boxes and these boxes were placed in storage boxes by Steve one of the packers/movers. We told the movers that there were boxes missing and they told us to contact Allied as soon as possible and it would be taken care of and that was what we did. We have filed a police report with the city of Manteca and the city of Vallejo. We tried to talk to Kendra Barajas and John Andrews at the moving company and none of our calls were returned.

i have read all the above complaints about moves gone bad with allied. i have moved several times over the years and had similar horrific experiences. however my last move with Excel Moving and Storage....Agent for Allied, was great. I moved from North Carolina to Delaware. I had an educated, well mannered, clean cut driver and crew. They treated all of my high $$ furniture with care and kept a fast paced environment.

They were exactly on time during the loading and early for unloading. the driver (jeff) called us several different times to let us know where he was with our belongings along the way. The truck was filled with only our stuff and driven to our new home the next day and emptied so I felt no need to check off inventory numbers upon delivery. Our kids and even our dogs got along fine with the driver. Everything was done flawlessly, not even a scratch......even though we had large heavy furniture.

I can't imagine moving again with any other DRIVER. after reading all of these horrible stories about moving, i realize how lucky i am. BUT people have to realize there are bad apples in every moving company, it is pure luck on who arrives at your house to move you.

Allied Van lines and their partner Akers Moving and Storage were contracted to move our houshold goods from Johnson City, TN to Manhattan, Kansas. They called at 4pm on Thursday 7-14-05 to let us know they would be ready to start loading in the morning. No-one showed up finally we were told it would be that evening. Workers finally showed up at 6pm and that is where the trouble started. What these crooks did not manage to break they stole.

When our goods were finally delivered to Kansas it appeared no-one had bothered to secure the truck. Items were scattered about and broke some could not even make it off the truck in one piece. 5 or 6 things were noted as damaged at the time, and a claim was filed within 3-4 days. Several items were denied on the claim that were noted as damaged as they were taken off the truck. In addition 2 childrens banks were stolen, and somehow their state quarters collection boards made it into a box but none of the quarters did. Allied has continued to demand payment in full even while continuing to deny claims and have horrible investigation and support.

On 6/30/05 our household was moved from Grapevine, Texas to storage and then delivered to our new home in Alpharetta, Georgia on 8/04/05. All our belongings were fine when they left our residence in Texas, but that wasn't the case when they showed up in Georgia. One bookcase was demolished. I can't believe the movers had the nerve to take it off the truck. Many other items were damaged, all of which was due to negligence and abuse.

We moved into a three story house. The movers got boxes from the middle level to the basement level by pushing them down the steps. When they smashed a newly installed drain pan for the washer instead of offering an apology when confronted the guys said "make a claim".

Slater Transfer picked up my things per our agreement on August 9, 2005 in Las Vegas Nevada. My shipment was to be delivered to Atlanta Georgia on August 15th. Today is August 22 and my things have never left Las Vegas. The Manager is refusing to return my telephone calls. My company paid them $4000 in advance. The customer service center at Allied said "I don't know why you are calling me, I can't do anything." Today when I called customer service I was left on hold for 15 minutes with no response.

I am forced to sleep on the floor in an empty house. I have no dishes, silverware, etc. These people have possession of everything I own and are refusing to cooperate and deliver my items.

After shopping numerous moving companies, we chose Allied Van Lines and their extended insurance. BIG MISTAKE!!! We were moving from Corona, CA. to Wentzville, Mo. The only thing Allied had to do was to pack the larger items in my home, such as beds and dressers and the TV`s. My wife and I had packed in boxes every thing else. The loading went perfect, or so I thought. There were quite a few items that were not put on the inventory list. This became a problem when the truck was unloading at our new home.

To start we were not given the inventory list to check the items coming off the truck. The truck that took 9 hours to load took 1 1/2 hours to unload.During the unloading of the truck one of the workers came into the garage with a lage electric key board and I noticed that the sticker was blue and not red like our color stickers were. I told him that it didnt belong to us. He proceeded to walk back to the truck and tell the others " well looks like we have a free key board".

After the truck was unloaded we noticed that our new big screen TV was crushed. I informed the driver, he documented the TV and was gone before I knew it. Then we noticed that about 20 boxes were missing. The odd thing was that the boxes that were missing, was not glassware or clothing it was stereo equiptment, DVD players, stereo speakers, DVD movies, Fax Machines and the list goes on.

We immediately called Allied and they called the driver and he told them that he delivered everything that was loaded in California. We then proceeded to file a claim according to the process Allied told us to. Approximately 45 days later we receive a letter from GIna Frustaci stating that we would receive a check for $900.00 for the big screen TV but they wre not going to pay out on any thing else. I was even told by Gina " how do I know what is on your claim is even missing" and that Allied doesnt sell insurance.

Then my wife spoke with a Carol on the Presidential Task Force and my wife was told "even if you file a claim it doesnt mean we have to pay it".

NIGHTMARE! The move isn't even finished yet, the company knows I am complaining, and they have -- after several weeks dealing with my account -- discovered that they "forgot" to charge me extra!

I recently hired them to transport TWO bikes, and I would have been much better off hauling them myself. Not five miles from the point of pick-up, at a second stop, and already my Electra Glide and '63 XLCH had substantial damage. The bikes had not been tied down properly, nor padded adequately. Loose furniture had smashed into the front of one bike; the other was wedged against the inside of the truck with its front clutch lever jammed into the strap hardware.

The movers thought it surprising that I didn't want my 4' x 8' paintings stacked up on top of the motorcycles!! 32 years in motorcycling and I have found one of a motorcyclist's worst nightmares and the worst handling of bikes I have seen I have seen. To top it off, I received late word (after complaining) that they "forgot" to add in a special charge to my bill, and that the shipment will be 2 days later than promised.

One of the bikes will be very hard to find parts for; both of them are my pride and joy, and worth a substantial sum. Unbelievable that after working so hard to identify a mover that could safely handle a motorcycle, that I would have to agonize over their lack of professionalism.

Allied Van Lines/Carter Moving of Indianapolis lied to me, lost and damaged many of my things, wrecked two vintage motorcycles and lost over $3000 worth of personal belongs. I have had no results with them at all. Stonewalling and excuses is all I've gotten. I'm going to have to sue to get anything back. Worst company I ever had to deal with, I wouldn't have them move my worst enemy.

I now have an ulcer, I'm up all hours of the night stewing over how I was treated. Lost 4 months of prime riding. Have a motorcycle that is a pile of junk now. I can't ride it or sell it. It was in great shape before the move, now it's sitting in a garage useless. Please call me, I want to go after them.

Unfortunately, Congress has made it difficult if not impossible to sue movers (see Consumers Held Hostage). David could try Small Claims Court. Frequently, the mover doesn't show up and the plaintiff wins by default.

Allied Van Lins carrier, Reebee Storage & Moving, moved my household goods from Chicago to Baltimore. They stole my wife's diamond ring, threw stuff in boxes, broke many items & lost others.

I had insurance. All claims have been resolved but two -- 9/24/99 claim for missing toolbox ($750) and 11/02/99 claim for broken pinball machine ($100). They refused both claims. I couldn't prove pinball machine worked before I moved and I couldn't prove I had a tool box.

I bought the insurance. I was ripped off. What are my rights? What can do?

This is what Small Claims Court is for.

I recently moved from SC to CA. I was informed that I would be notified 24 hrs in advance of my load arriving.

I contacted the local agent to let them know how I could be reached. The next day the movers arrived without me being informed at all. I had not closed on my house so I could not take the shipment. If I had been given advance notice, I could have arranged a garage release to store everything in the garage. The driver claimed that he could not reach me because he only had a cell phone number. The local agent had not given him the other numbers where we could be reached and no msgs had been left.

Our stuff was put into storage for one day without our consent and we were told that we had to pay $629 to get our stuff delivered. Supposedly that was half the amount. They said that because of the problem that they would help us out and only charge us half. I am getting nowhere with their customer support and am more than willing to start legal actions.

All my physical belongings were held until I paid $629 for charges I do not owe.

My van arrived 5 days late - at 9pm at night with one "mover" and one teenager and one child (about 12 yrs old).

The 12 yr old was trying to move my things, putting things all over the furniture. Since there was only one professional mover, it took hours (they left after 11pm), things were misdelivered (they couldn't see in the dark) and broken (both my items being moved and the screen door on the house).

They had to come back the next day when they realized that they delivered the wrong mattress. The driver did not have any data on how much my things weighed (yet I was paying by weight) and was forced to pay the estimated price (which the sales person told me tended to be higher). One month later, I still don't have any accurate info. They lost a box of photo albums, broke some items, etc.

I am filing a claim with all broken items, but doubt if I'll see my items or money.