All You Can Move

This is the worst possible company you can hire to move. I urge everyone never to use them. I hired All You Can Move to do a full packing move. The moving consultant named Tekla ** was the person I dealt with. Throughout the set up period, she was courteous and professional. She got the basic information she needed and estimated 6 hours for the move. I felt that was too small, so she revised it to 9 hours and 3 men. She took a quick inventory and addresses. She called me like 6 times and sent numerous emails until a date was finalized and she informed me she had all the information she needed and the movers will arrive at 8:30am.

A day before the move, another person called and told me to expect the movers first thing in the morning, I asked him to define first thing and he said between 7am and 8am. I waited until after 8:30am the next morning and called their office when no one had shown up. Someone else picked the phone and said Tekla was not available. I told him what the situation was and he put me on hold, contact the driver and told me they were on the way. He apologized and said "be rest assured your move will be taken care of today". I said not only today, but timely as well. Three men showed up at 9:16am, walked in and the lead guy said good morning, and I replied. He then said, you don't answer your phone. I was quick to stop him from being rude and told him the proper thing to do will be to apologize for being late not trying to make excuses.

The move got started and an hour into it, he said we may have to just pack up today and move you tomorrow. I knew that would not be okay because my husband and I had taken the entire day off work to get the move done. After a few more hours, he said his management had told him to stop and continue the move tomorrow. We found out that they had double booked us. They will start with a customer and do a few hours, put you on hold and go start someone else. This was a nightmare. We called their office like 6 times before we could talk to anyone and they started making excuses, that the work was more than anticipated.

Please note that they had not even spent half the time on their estimate. I insisted I wanted to speak with Tekla since she was the one familiar with the move. She answered the phone in a rude low tone and said "I can't help you but will transfer you to my manager". I was shocked by how fake she had been before and how quickly she changed. She put me on an indefinite hold. We never got any assistance from their so called management, no call backs, nothing.

They stopped work, we paid them for the horrible work they had done and told them not to come back. Several pieces were broken when we unpacked despite their claim of "professional moving". It was a nightmare, never use this company. They are definitely not worth it, all this pain at $130/hr.

It has been a horrible experience dealing with All You Can Move (or Freedom Van Lines). They are incompetent and they lack the basic skills required to run a moving company. The management is both extremely rude (especially the manager Krista) and lacks any empathy for their customers. The customer service is non-existent.

In June 2011, we hired another company (Unity Van Lines) to move our belongings from Providence, RI to a storage facility and then to Dallas, TX. Our original company sub-contracted All You Can Move without our knowledge or permission to transfer our belongings from the storage facility to our apartment in Dallas. We would have never hired this company due their numerous Better Business Bureau (BBB) and online complaints.

The rudeness from All You Can Move's Krista began at the very beginning of our relationship with this company. She called me one day in October to schedule the move and didn't even state what moving company she was with. She seemed frustrated with me from the very beginning of the phone call and it only exasperated her frustration when I tried to get her to clarify what company she was with and why she was calling me to schedule the move instead of the company I had originally hired.

Upon delivery of our belongings, my boyfriend and I noted that a handmade wooden chair and bike were missing. When we told the lead mover this and he said that he would personally check for us and to call him the following day (Saturday) on his cell phone. Additionally, one of the men stated that he may know where our belongings are in the warehouse and that maybe they were just left behind. Later on in the day, we realized that we were not only missing the chair and bike, but also a large picture frame that was individually wrapped and multiple boxes. My boyfriend called the lead mover the next day at about 2pm and he told him to never call his cell phone again and hung up.

For the next couple of weeks, we realized that we were missing much more and reported to the moving companies the additional missing items. Instead of either moving company being apologetic, they just kept blaming one another. We would get promises that they are doing everything they can, yet would receive no update. When I would call for an update, I would be told they would call me back but there would never be a return call. We even threatened to file a complaint with the BBB, to which Krista responded that the BBB was just a bunch of crooks.

In late November, we got a call Krista from All You Can Move saying that they found some of our things and we needed to come to the warehouse to claim it. My boyfriend and I took off work and drove to the warehouse to get the stuff. Krista, who promised she would be at the warehouse, was not there, leaving other employees with less knowledge of our situation to show us where our boxes were. Half the boxes they thought were ours weren't ours (seems this must happen a lot to have a large unclaimed pile of belongings) but we did get about eight boxes back. Evidently, the boxes were just sitting in the corner of the warehouse. All You Can Move said that the rest of the belongings may be on a moving truck that's leaving Vegas and to call later in the week to find out. Of course, we call and of course we are avoided.

It's January now and we are still missing many irreplaceable items. I have no hope of finding them. We are in the claims process but money can't replace many of these items. I don't know how these items were lost; this is their job. Judging from the multiple names this company has been under the only protection we can give you is this review and hope you see through the fake positive reviews. It has been a terrible experience and I hope that no one else has to go through it.

Horrible scammers, stay away!

I've moved across the country three times and this is absolutely the shadiest moving operation I've ever worked with. Their sales staff will feed you a beautiful story about their services, but look no further than their Better Business Bureau grade of F. They lied about the weight of my shipment, saying it was 1500 lbs heavier than it actually was. They charged by weight, so this meant they tried to defraud me of over $1,000.

Luckily, I saw through the scam and forced them to re-weigh. They didn't even apologize, no surprise because their representative, Krista **, was completely rude and uncommunicative the whole time. She has never returned a phone call and has mono-syllable responses to my questions. Once they've got your stuff, they just ignore you and fraudulently demand extra money to get it back. Note that many of the BBB complaints are about false advertising, like the fake reviews on google and the illegal use of the BBB logo on their site.

It forced me to overpay $1,038 to receive my shipment. After three days of stressful re-weighing, negotiating, and penetrating their lies, they finally refunded my money but did not make it right by compensating me for lost time, headaches and stress.

We agreed to use All You Can Move last summer. We requested and paid for packing, moving, and storing of our belongings. We were told that the packers would have all the materials (included in the price) and that our belongings will be placed on pallets, shrink-wrapped and stored in a secure, climate controlled warehouse.

The movers were 4 hours late and did not have proper packing materials. They "packed" our clothes in dirty packing blankets, packed our kitchen items in unpadded boxes, and put our pictures loose on the truck. We had to allow them to move because we had made no other arrangements for storage services and no time to regroup. The only paperwork we got from them was an email with our initial order that said they had to cancel it and reschedule (it was the rescheduled date that they were four hours late for arrival).

Several months later, we discovered that some important items had been taken by the movers against our instructions. We went to the All You Can Move warehouse in the North East part of Houston. We discovered our goods were piled in a hot, dirty unsecured warehouse alongside other people's items. Upon discovering this, I made arrangements (at great cost to me) to move these items to a private, secure storage facility in Katy (not affiliated with the moving company). We even had to tolerate a group of movers who mishandled our goods and then wanted to follow me to my bank so I tipped them for their poor service. Again, we were never given any paperwork (no bill of lading).

Once we finally moved our items out of storage this past month, we discovered that we have someone else's box of items and four of our boxes are missing. These boxes held many of our family albums and keepsakes. We complained to the corporate office three times and were ignored. We asked the company to allow us access to their facility to look for our items and had our request denied. We finally asked for a copy of our bill of lading so we can file a claim since it has been 10 days and four phone calls from us but still no bill of lading.

My trauma began upon their arrival at **, Houston, Texas on that fateful day of May 8, 2010 and delivered on June 8, 2010. Upon arrival, one of the movers named Aaron Sandoval stated that they had been there before. My son's apartment was on the second floor, but right next to the exit door leading to the garage and also ten feet from the elevator. So there was two ways they could exit and load the truck. They took the long route. I never mentioned anything because I thought they knew what they were doing and since they have been there before. They proceeded to pack, which I might add was extremely professional. I mention to the guys that I did not have enough tape to finish wrapping the last box, which was the one that my son's Apple computer was in. They responded do not worry, we will wrap for you. Guess what, that box is missing!

He started shuffling papers at me to sign (Raam was his name) and was telling me that I had more boxes then I had mentioned, which I agreed. I had 38 boxes, the rest was furniture. I had 81 pieces total. They charge by the weight, which Raam said could go as high as 6000 lbs. at 0.38 equals to $2280, which was ridiculous. I had estimated 2650 lbs. and I was really going over just to be safe. So we discussed this and I said, "No, I would go with the unbinding contract not binding," which none of this is discussed with you prior to them coming.

Binding, meaning I would agree with the 6000 lbs., or unbinding taking my chances at the weigh station seeing how true I am to weight, which really does not matter because they can add the weight at the station and you are at their mercy. They had said I could follow them to the weight station and see for myself, but I lived out of state and I had to go on my way. I told the one guy that I trusted, Aaron S., to let me know about the weight. He said he would, which he did not because they did not go to the weigh station. He was given instructions to drop the shipment at some address that I do not even know.

So, they quote you a price when you call, things change when they come and quote you another price which I understand I had more but 6000 lbs.! Really. Oh, before I forget, I was suppose to get a copy of the actual weight of my shipment that day, which I did not get until the middle of June. Odd? So I went from a charge of $900 something to $1700.00 and extra charge of $300.00 for long haul from my apartment to the truck. In other words, I went from 2695 lbs. to 3560 lbs. for a one bedroom apartment. This is ridiculous, but believe me true.

On Monday 10, 2010, I called the customer service department and spoke to a Krista Wilson. I mentioned my move date, which was two days prior to Monday, because I knew it could not be much more than specified, like I said my son's apartment was only one bedroom and she said she still did not have it give her a couple of days. I thought how odd, I had checked with the weigh station and they said that a copy of the weight is given right away to the driver. So where was mine? The person said I should have that copy right away or at least told. I started seeing the writing on the wall, so I started investigating. I repeat I did not get that until the middle of June.

Why? Krista never called me. I had to call several times and see if I would get the weight and how much more or less, what a shock! I lost it, 865 lbs. more and extra $300.00 for the long haul! I said I never signed no such document. She said yes. I wanted proof. They sent a copy. Yes, it was my signature, but they had copied my signature from another document that I did sign and pasted it to this document! How unethical! There were many e-mails between Krista and I and a lot of arguments about the charges. I had to send a registered letter so I can get my shipment because she would not respond to me. This was a nightmare!

I had hired two men that work in a furniture place here in Houma to unload my furniture upon arrival, that way I did not want to deal with them any longer. They are so unethical and not to be trusted. As soon as Aaron saw me, he apologized for not calling me on the 8th to let me know my weight. He said he never weighed my shipment that night; they told him to drop off the truck and they would take care of it. He also said he did not weigh this shipment crossing the interstate; it was done for him and he did not recognize the signature. Now I did not get my weight on the May 8th, but he gave me the weight on June 8th and he did not weigh it! What is going on?

When my guys, which I hired came and started to unpack, I asked them, since they are professionals, how much weight they thought this particular shipment weighed they responded around 1500 to 2000lbs. My goodness, how unethical! Aaron was extremely apologetic about the whole situation and started telling me that they, All You Can Move, add weight to the shipments. I just don't trust them! I had to leave to go back to work and begrudgingly signed and had to give him cash or a money order nothing less is acceptable. Right there tells you something.

To make a long story short, the damages I encountered on my furniture. The Armoire, only over a year old, had chunks of wood missing and one of door does not stay. My son paid $953.00 for the Armoire; they only offered $162.00. The missing Apple computer was paid $1530.00; still have the receipts and they offered nothing. My son had been at the hospital, so I was in was charge of moving his things. What a mess. There were other things missing and damaged. Also, my son's silverware, which I gave him (it was mine when I was married it was over 30 years old), is gone! I do not recommend this company to anyone. I also sent a letter to the Better Business Bureau recently and the way their IR accreditation has been revoked because of the overwhelming complaints and not resolving them. Please do not use this company!

We had a terrible experience with All You Can Move. My estimate was $700 (1 truck / 3 men 6 hr at $110 by Tekla). I was told that there was no extra charge for moving our upright piano and no travel charge as it was short distance - 1.5 mile. On the moving day, I was told that they had an extra mover so they could move things faster. I agreed to the extra $19, thinking we could finish moving under 6 hrs. The movers showed up around 10 a.m., telling me there was extra charge for piano of $150 and travel charge for $39. I showed him my email confirmation and he dropped the travel charge but insisted on the piano charge of $100. I felt cheated but had to agree.

They finished loading around 2 p.m. While only two guys were working constantly, I couldn't see one guy most of the time, and the head mover worked maybe 15% of the time. They took a lunch break and got to my house little before 3 p.m. Again, two guys moved things into my house; the head mover took down the furniture pad, the other was not in sight. They unloaded all my boxes in the garage, not moved to the rooms. For the last hour, all they did was taking the pad outside, folding them and organizing their truck. They did not move my stuff.

In the end, I was charged a total of $1107.50 for 7.5 hrs. And my dining table was damaged, our mattresses were dragged dirty and damaged. One wall in the old house was damaged as well. The mover did not feel bad for the damages they made and asked for tips! What a shame! We moved before and this is the most terrible experience we ever had with moving companies. I was outraged and I talked to Tekla about our experience. Nobody called to email me as promised. Be careful if you plan on using them.

On 4/14/10, I entered in to a moving contract with All You Can Move. Javier was my representative with the company who quoted me $987 to move my household items. This included a team of four men, one truck, at $119/hour. Javier gave me this estimate based on an extensive detailing of my household items. On 5/12/10, the movers can as promised but by end of day, I was told that I was being charged for an extra truck and additional labor hours. I spoke to the owner, Hezi, the next day who told me that he would give me a deal and only charge me an additional $800 to get my items back. Krista **, also a representative of the company, threatened to put all of my belongings on hold until I agreed to pay twice the estimate I received. At this point, I knew I was in a bind and said that I would call once my new house was ready.

I called the company on 5/27/10 and spoke to Javier. I provided him with my new address and was told that the movers would come on the morning of 6/18/10. I also emailed Krista with this information on 5/27/10 and asked for a confirmation email. Airline tickets were purchased so my family and I could return to Dallas for the move on 6/18/10. When I received none, I called the company on 6/1/10 and was told that they no longer could move me in on 6/18/10 and I have to wait until 6/21/10. Now, I am out twice the amount of money from my estimate, the cost of an airline ticket, the cost of a few nights in a hotel and I still do not have my belongings. I worry about the safety of my things. I believe this is not just unethical business practice but borderline illegal. I have attempted to talk to these three contacts at the company and they threaten my belongings and charge me more money.