Complain about a product or service

Adept Moving & Storage

Los Angeles

Gary of Burbank CA (10/29/07)
Recently I hired Adept Moving Co. to move my stuff from Silverlake, Ca. I cannot say enough GOOD things about the company. They made it soooo! stress free and easy for us. They are truly professional and accommodating. The two workers were excellent, hard working, pleasant, and very careful with my stuff.

I was so worried that the 10X10 was not going to be big enough but I was reassured that everything would fit and it did! We will be buying a house in the near future and we will certainly use Adept Moving Company. I was not overcharged like with the company I used before and whatever they said they would do they did, including providing free wardrobe boxes. I would HIGHLY! recommend Adept Moving Company to anyone who needs to be moved.

Erica of Norwalk CA (08/25/07)
I hired Adept Moving & Storage to move me from one city to another. I was told it was a 4 hour job well it took ten plus hours. I had to deal with an extremely bad attitude with them threatening to walk off the job when questioned as to why it is taking so long. And to make matters worst they stole jewelry from me.

I filed a police report and contacted the company I spoke with Vladamir who was rude did not want to accept my phone calls and hung up on me on several occasions. I then wrote a letter certified he refused to sign for it. He then told me to take them to court and see what happens. nothing he replied. Something needs to be done to protect consumers.

J of Agoura Hills CA (09/13/05)
It was 3 men for $79.00 hr, plus $25.00 extra for gas. I had most boxes packed. The distance was 1.5 miles away. They were smoking, did not speak english, refuse to quit smoking on my furniture, children,. took many breaks to smoke, slow, told my friend to go away after she said no smoking near furniture, they said discrimanation, threaten to leave with belongings or continue to work. I end up moving my own belongings and furniture.by helping them. threaten to not complete job, and did refuse to take small boxes. my children and I had to take over in vehicle the next couple of days. said they did not damage anything and they dented new stainless steel frig, damage log bed and put blood on it. and riped leather sofa. my children friend and i were scared of them and were glad to help, just to get them gone. i was charged for their lunch, breaks, also charged $60.00 for one roll of wrap. they had threaten to walk off many times, rude, swore, smoked.

My son is scared and did not want me to complain to company, because he was afraid they would come after us. They threatened, were rude, swore, smoked. I do not want them contacted due to fear something may happen to my family.

Kathy of West Hollywood CA (12/21/04)
I scheduled a move for my 1 bedroom apartment (no stairs--easy access at location 1/stairs at location 2): bed, dresser, desk, chest, 20 boxes, couch, chair and refrigator. When they arrived at the first location they said it would take one hour to pack up. After I signed the contract it suddenly changed to 3 hours. It took them one hour just to move the bed, dresser and a chair! Likely this was due to the fact they sat and talked and carried one item at a time and very slowly. When I protested they claimed their lack of English made it hard for them to understand what I wanted.

At hour 2.5 I called the supervisor who yelled at me and then hung up. Finally location 1 was done in 3 hours! At the drop off location they were up to the same tricks and said that 1 bedroom apartments usally took them 7 hours and that American companies would charge me more! I had had it and went in and started moving things myself. I moved more and faster then they did. Amazingly with my help location 2 took only 2 hours. The movers did not protest my help...they just worked more slowly.

By having to move half of the items myself to avoid a 7 hour move I was left with multiple bruises and a sore back. I was also overcharged by 2 hours...and it would have been more had I not been so willingly to just do it myself.

Vishal of Woodland Hills CA (05/19/03)
I moved a 1 bedroom appartment from Northridge, CA to Woodland Hills, CA to total distance of 7 miles. The company was to charge me one way drive time since it was close and no freeway driving was involved and the quoted rate was $59/hr for providing 2 helpers with truck, moving wardrobes, blankets for furniture. They failed to provide an estimate stating company policy as excuse.

They took 1hr. 45 minutes to load: Kingsize bed, 13 cardboard boxes, 4 suitcases, couch, mini sofa, entertainment centre, small dining table(no refrigerator, dresser, dining chairs, center table). The helpers were doing their job intentionally slow to charge more, were rude, made racist comments (people from your country are greedy).

On complaining to the owner I was told that he was busy and not to disturb him. It took us 20 minutes to reach the new loation.

Knowing that the helpers would do their job intentionally slow on unload my wife, mother-in-law and me helped them in unloading. It took them 1 hr to unload besides us carrying 40% of the luggage. They stopped work repeatedly to make cell phone calls and to clean the truck inspite of us telling them to get on with the job. Finally, they billed us for 25 minutes etc. (total time 3hr 30 minutes) time between the time the last item was unloaded and when they came with the contract. And, threatened that if I didn't pay them for 3 hrs and 30 minutes they would spoil my credit report and call the collection agency.

Vishal of Woodland Hills CA (5/19/03):
I moved a 1 bedroom appartment from Northridge, CA to Woodland Hills, CA to total distance of 7 miles. The company was to charge me one way drive time since it was close and no freeway driving was involved and the quoted rate was $59/hr for providing 2 helpers with truck, moving wardrobes, blankets for furniture. They failed to provide an estimate stating company policy as excuse.

They took 1hr. 45 minutes to load: Kingsize bed, 13 cardboard boxes, 4 suitcases, couch, mini sofa, entertainment centre, small dining table (no refrigerator, dresser, dining chairs, center table). The helpers were doing their job intentionally slow to charge more, were rude, made racist comments ("people from your country are greedy"). On complaining to the owner I was told that he was "busy and not to disturb him".

It took us 20 minutes to reach the new location. Knowing that the helpers would do their job intentionally slow my wife, mother-in-law and me helped them in unloading. It took them 1 hr to unload besides us carrying 40% of the luggage. They stopped work repeatedly to make cell phone calls and to clean the truck inspite of us telling them to get on with the job. Finally, they billed us for 25 minutes etc. (total time 3hr 30 minutes) time between the time the last item was unloaded and when they came with the contract. And, threatened that if I didn't pay them for 3 hrs and 30 minutes they would spoil my credit report and call the collection agency.

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