Yellow Pages.com

I am a businessman who was lead to believe at a slick seminar that running an ad in the Yellow Pages Group would attract business. I track the effectiveness of my ad dollar religiously. Not one customer, except for an elderly woman who thought Google was a peeping tom, pointed to the Yellow Pages. Before flopping, the accompanying web ad animation was poorly edited, and it took several weeks for it to be corrected. It still sucked. The bottom line: most customers sighted Google, where I will now focus my promotional efforts; others sighted word-of-mouth. The fact is, if I promised a customer results by the work I provided, in a 'slick seminar', and I didn't do the job, I would expect payment somewhat lesser than my usual fee.

Until Yellow Pages Group is willing to compromise, there will be no loonies leaving the pocket of this business person. So, now Yellow Pages Group has appointed an attorney; that's poor public relations. Yellow Pages Group should settle and avoid blackening the image of an otherwise successful household brand. In this case the consequences are self-fulfilling. How about some advice at no fee?

Customers are falling away in droves. Yellow Pages has to rethink how it provides an aged service--not in a rearrange way like it is doing, but in a new way that will put it back on top. "Become the transit system, not the passenger." If I were the CEO of Yellow Pages, I'd hunt down and buy a promising search engine company and build it up. I sight Firefox, but there are others. Now's that's a bold rethink with balls.

It started with someone calling my home, thinking it was a business. She told me that she got the number from the AT&T yellow pages. I went to the yellow pages and sure enough my home number was listed under a business. It just so happens that it is the business I work for. However, my home phone number is in no way connected to the business.

I first called Yellow Pages and they told me that they buy the business numbers from AT&T. We never signed anything or asked to be in the yellow pages. I called AT&T and they claim that my phone provider would have sold it to them. The work phone service is Vocalocity and they claimed that they don't have my home number connected to our account anywhere. My home phone service is AT&T, so I decided to call them again. After many, many, many phone calls to them and repeatedly getting cut-off and hung up on, I finally spoke to someone who told me that they would fill out paperwork. I was told that I would get a response within 72 hours. Over a week later, I received a message on the answering machine that there was nothing they could do and that the Yellow Pages I have is not an AT&T yellow pages. Well, my book says on the front, "AT&T Yellow Pages By Dex."

Of course when I called back, I could not be connected with the right person and got no-where. This has been going on for weeks. I have received phone calls at home from people who think they are calling a business. And, every AT&T rep tells me that by law they have to keep my account info secure. Well, I Had an unpublished number and now it's published in thousands of yellow pages books. That doesn't sound secure to me. Please help. My private number is being published and I'm getting unwanted phone calls to my home.

I was called repeatedly by Mr. *** to advertize on yp.com. I told him that never works for me so he drove one and a half hour to meet me and pulled out a bunch of unfilled papers and told me to sign up and that if I wasn't happy in one month, I could give a written 30 day notice to cancel. So I did send a certified letter with a signed return to cancel. Then I find out that that he signed me up for a year or more! Finally, a Mr. Andre said he would take care of this matter. Instead, he sends me a letter saying that there is nothing he can do and that they will report me to the credit bureau.

I am not paying them for one or two months but not for the rest of the charges. These guys for representing AT&T are resorting to liars and thiefs to get their money. Not only are they lying about what he said and did but also they are charging me more per month than what I was told. And I never got a copy of anything with my signature when we first met.

Received phone call stating we requested to be on AT&T Yellow pages advertisement in 2009. Then it was 2008, asked if I wished to get the cancellation number so they could send me an invoice. No such contract exists. We are filing a complaint with the States Attorney General's Office and the BBB. Do not try to scam this company again!

My company did not renew a contract for AT&T Yellow Pages. They later stated that they must receive a two-year written notification to cancel advertising and have charged me $10,000 in delinquent fees. I refused to pay unless they could prove in writing that I had signed the agreement. They could not provide the contract with that information and did not have a written renewal. The account was given to a collection agency (Focus) who should be charged with harassment. AT&T now has turned the collection account over to a so-called lawyer who threatens the addition of legal fees. I think they are a scam and would encourage every business to avoid supporting their advertisements. Please do not get involved with AT&T in any circumstance.

Nathan of Yellow Pages Local Directory called my business on October 13, 2011 and told me that I owed his company $499.00 plus interest. He claimed that I had approved an ad for my company on June 16, 2011. I told him that I didn't approve the charge. A woman telephoned me on June 16, 2011 told me that my company's information needed to be verified for my local yellow pages. I did ask if this was an expense and she said that it was an update. I did start to verify my information on their tape answering the requests with yes to my name, my company name, address, phone and then I was told that the cost would be $499.00 I said, "What? No" and hung up.

Nathan said that he would play me the recording to prove that I had indeed approved the cost. The recording began with my name, my company name, my address, my phone number. All verified with a yes. Then when the woman asked if I approved the cost - there was a hesitation and then the tape playback went into a one tone sound (which I assume was my hang up). I stayed on the telephone line & listened to the one tone sound for about 1 minute then hung up the phone. Nathan instantly called me back and yelled at me for hanging up on the playback. I told him the playback went to a dead tone because I had answered no at the time. He said, "Wait a minute, let's listen to the tape together." This time the playback had me saying yes to cost and yes I understood. It was edited. He did not play for me the third party confirmation which usually occurs on a telephone order nor did I request it because I didn't want him to generate an additional fake tape. Nathan then told me that I had to pay ASAP or he would ruin my credit rating and the interest would soar into thousands, etc. I told him again that I did not approve the listing once I learned it was not free & I was quoted a cost. He yelled at me told me I was a liar and I hung up. I am now not answering my telephone without using caller ID. I am receiving calls on both my business telephone number as well as my cell phone. How else can I stop this?

One month ago, I received a call from Yellow Pages, asking if I wanted the church to continue the service. Upon clarifying that this was an internet listing, I declined, in no uncertain terms. They then said that we owed several hundred dollars for the past year of services rendered. I said something along the lines of "are you telling me that this is a service that the church had signed up for?" They replied "yes". There was some stuff about whether to send the invoice via fax or mail. I said to send it via fax. Afterwards, I checked with the office staff and they informed me that they were positive that the service had never been authorized. When the invoice arrived, we ignored it.

I got a phone call today telling me that we were past due. When I stated that the service had never been authorized, I was told that they had a recording of my voice authorizing payment. I replied that I had been deceived because I specifically asked if the service had been ordered and was falsely told that it was. I maintained that my position was "If we had ordered the service, we would pay for it". I informed the person that I was now quite certain that the service had never been ordered by an authorized person. Then she slipped up and claimed that she had a recording of my voice authorizing the service fifteen months ago. Fifteen months ago, I lived several hundred miles away. I called her on her lie. She backtracked and said that someone had authorized it.

I refused to believe it and informed her that we would not be paying the bill. She then tried to play the game again: "if we prove to you that we have authorization with a telephone message, then will you agree to pay the bill?" I'm not that dumb. I told her that she cannot prove it because it did not happen and we are not going to be paying the bill. She tried to repeat herself and described herself as negotiating with me. I said that there was nothing to negotiate because we were not paying the bill, period. She then said that she would be handing me over to the collection department. She tried very hard to get me to say yes to "are you saying that you want your account handed over to the collection department?" I was not going to fall into her hands again with an innocent "yes", so I just said, "whatever" and hung up.

This, obviously, overseas company calls several times a day despite my requests to be on their "do not call" list. Always identifying themselves as Dan, Kim, Joe, Frank, etc. with a heavy accent, they try to get me to agree to a contract that they tell me is available at no charge. I don't buy it.

YellowPages.com have kept faxing me YellowPage application form in the middle of the night, like 1:30 am. It has happened almost once a month. I wanted so badly for them to stop bothering me but there is no contact number I could find on the form the sent, only a UK address and email.

I have spent the last 6 years having my address hidden because I was a victim of a crime back in 2004. Due to a loop hole in the system, I cannot stop him from writing me letters or sending packages. I recently found out that Yellow pages.com has my name, number and address for all to see. This is my safety I am talking about.

I have contacted Time Warner who stated that I am unlisted in their system and they have no control. I have written several emails and letter to yellowpages.com and they have yet to remove my listing. How can they put people's lives at risk like this. I am a rape victim and I would like my information to be removed at once. Please help me.

YellowPage.com faxed an information verification page (August 25, 2010) which an office employee (thinking this was our Regular Telus Yellow Pages Display ad) corrected and signed and faxed back (**) (deadline:August 6,2010).

We received a bill with the walking fingers and yellow borders and highlighting for $1428.00 for 1 year Listing fee to be sent to Yellow Page Marketing B.V. ** Street.

I immediately called and told them to cancel this as it did not appear to be our Yellow Pages Listing. They said to just fax back the bill with cancel on it. This, I did immediately. We received a letter dated 08/09/2010-ip stating that they would not cancel and to pay the invoice without further delay. A lot of time and anxiety for all of the staff and management because of this fraudulent (illegal?)use of the Real Yellow pages name and the threat of collection proceedings.

This company uses a predatory phone solicitation that initially states they are updating free information for a listing on the Web. If they are met with resistance, they call back seeking anyone who will talk to them, hoping that the person will make a mistake and say the right words to be included in their advertising scheme. We have received as many as five calls a day from them because we have 10 lines coming into our store. They do not ask for management but only for someone to update information. They have now billed us for services that I immediately canceled and faxed our cancellation notice and refusal to pay back to the company. They are now phoning us demanding payment. They have now sent us a letter stating that we must pay immediately or face having our credit rating attacked.

Not only do they use fraudulent phrases and misleading facts (I never let them get past the "Can you confirm your billing phone number"). I have asked politely, begged and screamed at them to remove me permanently from their calling list yet they continue to call every 2-3 months. This is after I am 'assured' I have been removed. When the call came yesterday I hope I broke the person's eardrum from screaming so loud at them.

If you let them follow thru with the scheme you will be given 1 or 2 months "free" premium listing. You will then be billed monthly; listing charges on your phone bill. The perfect part for them is if you refuse to pay, you lose the phone service from your carrier because even though you are unaware that you authorized these charges they will have you on tape agreeing to what they have told you. It's the part they didn't tell you that gets you. Stay away!

I was sold an advertising solution on the representation that they would guarantee 360 clicks through their advertisement (Yahoo and Google sponsored links) to my web site and that on average these clicks generated 10% return. After 6 months and 180 clicks according to their report I had not received ONE email. This is blatant misrepresentation.

Please contact me, ( 8 5 8 ) 3 6 1 5 0 5 1 if you have a similar experience. I intend to sue in small court and would like to build a good case, I'll be DELIGHTED to share that file with others!!!

After talking and meeting with a sales rep from YP.com (Apana *), I agreed to let YP.com list my business on their website. I was told that it would take about two weeks to set up my account and listing and I wouldn't be billed until it was live. The next day, I was billed for the first month for $401. I called to express my concern but was assured everything would be taken care of. About 10 days later, my ad was listed but looked horrible and very unprofessional. Again, I called to complain that I had not received a proof of my ad before it was posted. I was promised a professional looking ad with a company logo and a website with guaranteed results. What I got was an ad that I wrote, a logo that I designed, a website that I put together and the only calls I received were solicitation calls from other advertising companies.

After two weeks of unreturned phone calls and almost a month of horrible service, I called to try to cancel my ad. I was told I had 30 days from the date of signing up that if I was unsatisfied I could cancel. I was instructed on how to do this and where to fax the paperwork to. I followed the instructions and process they gave me and didn't hear another word about it until almost two months later when they turned me over to collections. I talked to several people in various divisions of the company (none of which were very helpful) and met with two of them in person to try to resolve this. To my disappointment, no solution could be made other than for me to just pay the past due amount. They have now turned my account over to a third party for collection and I refuse to pay. I was mislead, misinformed and flat out lied to.

I signed up for AT&T Real Advertising and agreed to pay $270 per month for online clicks (60). in Ann Arbor, MI. I ask the sales rep a simple question, will my allowable clicks per month be in the Ann Arbor, Detroit area, NOT in some other part of the country. His answer, Yes. Plain and simple. Well, that's not true. I get maybe 3-4 clicks from the Ann Arbor, Detroit area and rest come from other parts of the country, which I do not service or want to service. Basically, I was told that because it's internet based there is nothing that they could do about it and I needed to pay my bill. What a complete scam. They don't care, and I can't afford a lawyer to fight them, so I'm stuck with this useless advertising program, that has yielded me $0. If I could just get the clicks in my area I would be happy, but unlike Google's pay per click, AT&T says that's impossible.

I agreed to a one year contract and gave them a credit card on file. I paid them $24 a month for a year and now I am having trouble cancelling the account. I have cancelled my credit card and they are trying to charge it.

We signed up for a contract to advertize our business on the yellowpages.com for six months. We called to let them know that we don't wish to continue advertizing and we'd like to end this adverizing at the end of the six months period since thre is an automatic renewal policy.

We have tried to speack to Costumer Service and to other representatives. And they indicate that I have to send a written certified request to Mike in Riverside CA and He would take it from there. However, when I spoke to mike over the phone he stated taht the only people who could actually cancell this contract would be Danna In St louis. I have triedseveral times to contact her. Without any success. I heve tried to speak to her sepervisor Customer Service. They send me back to mike Alitour. I have requested that gave me all the cancellation instructions in writting and everybody refuses.

My bill went from 116.oo to 230.oo after they say I agreed to an "UPgrade" in my internet ad. I agreed to 153.oo total. I never agreed to 230.oo. The ad is targeting a city my business is not even located in. I have called numerous times to get this resolved and I get no where. They keep saying I agreed to it so it's binding for the next year. I never agreed to 230.oo or an ad in the wrong city. They won't fix it. I am not going to pay for it and now collections is calling me.

When I meant to discuss the services offered I meant with Apana and she told me she guaranteed it would improve my business and kept trying to talk me into it after I told her I was not sure over and over because of the money and how if it did not work my business would be in trouble. She guaranteed it would work for me and said she would write me a $60 dollar check and send it to me if I signed up that day. So I am sad to say I did it and it has been 6 months now and I have only gotten one $400 dollar job and I pay $365 per month. It is not like I am getting calls for jobs and just not getting the jobs I only get calls from people who are selling me stuff like other advertising, materials, etc.

I am struggling to keep my business going because I am getting no work and still having to pay on this until my contract ends in 6 more months. I could have put this money in another advertising area where it could have worked better. I was briebed into signing that day and will never do a 12 month contract with any advertising firm again.

I applied to Yellowpage.com as condition as Google and Yahoo 1st page advertising about 1year ago. I have a phone recording (agent: Terry & Jeniffer). But the real advertise hasn't been same as original, so I complained to company several times by mail and phone. There was no correct response, just sending to me a billing statement.

I paid for around 1 year billing statement in spite of different ads. I don't want to pay anymore. This billing statement is absolutely wrong. agent J. Severia called me (10:00am 5/15/09) that it will be finish billing statement in July. I want to refund all my payment for around 1 year and cancel.

They emailed me and wanted to build me a web site, for my candle business. the sales man Deveon said it would be a turn key operation, that I would'nt have to touch a thing. I said I better not have to for the price you guys are charging. Then he beganto give me these stats that he promissed that they would get me 60 qualified clicks a month and I asked him what determines a qualified click. He said that a qualified click is a click that a customer is more than likely going to buy from your site. He promised me 40 sales out of 60 clicks.

We haven't received one sale as of yet...11 days into the new site! And worse than that, they listed me on yellow pages.com without even having our site built or should I say "completed". So even if a prospective customer saw us, he could not buy anything!! He also promised that the site would be up and running in 4 to 6 weeks. It was 5 weeks before a "web designer" even contacted me. The designer told me that he couldn't do what I had been promised that your service would deliver! He told me that he would have to turn me over to another designer because he couldn't do the job. He did not even know what a "template" was!! I finally became so frustrated and upset that I called and talked to a manager, Scott (I am not sure as to the spelling).

After a long conversation on the telephone with him, he agreed to dissolve the contract. He said that he would get back with me if there were any problems with doing so. I never heard from him so I assumed that we were not obligated in a contract. I felt as though I have been lied to by every personal that I have personally spoken with regarding this great "business decision". Late last week I received a phone call from Devion Dancy. He informed me that our new site was up and running. I then told him that I believed that the contract had been canceled because of my telephone conversation with Scott. I believe that this company has no credibility! It is just rediculous that their employees feel that they have to lie to clients to get their business!

The new site that was "built" for me was just merely a few pages linked to my current website. I will have to keep my site host in order to maintain my site. That is not what they told me would happen. They said that I would be able to sever ties with my host.

Issue: The advertising Agents from AT&T Yellow Pages (AT & T Yellow Pages 101 Spear Street San Francisco, Ca 94105) contacted me several times by email and phone, soliciting my business and asking me to advertise online at yellowpages.com as well as in the Yellow Pages book. One of the agents, called me on June 27, 2008, about online advertising with yellowpages.com, Before explaining the fees, the agent voice verified my authorization about advertising online with AT & T.

During the recording I realized that the fee that I am agreeing to is $455.80/month- so obviously I said that I do not want to advertise if I have to pay so much money. So the agent told me off records that she is going to offer a lower plan, and that I actually dont have to pay for it, until I have actual leads signing up for my service online. This offer, sounded really appealing to me, however I told the agent that I do not want to start the advertising program until I see the actual contract. She said O.K. and said to authorize the advertising, and then take care of the rest.

I never received a contract. (I only received it, when I contacted Steve G, (another agent), and asking him to cancel my advertising with Yellow Pages. I signed it and wrote CANCEL on each page and faxed it back, requesting cancellation.) Steve G and another agent (she said her name is Sherita), are working at the same company, but looks like they are competing agents. In my case Sherita signed me up for online advertising (yellowpages.com ) and Steve signed me up for advertising in the Yellow Pages book.

The way both agents were communicating with me, was very confusing. Moreover, they sent me the advertisement wording for approval, I made some changes and emailed it back to the agents. Apparently, they never considered the changes- they messed up the name of the company and the address of the business. Concerns: I never received any contract/bills from AT&T by mail, as I was promised. I kept getting continuous calls from similar agents who were trying to sign me up for their advertising plans.

I told them that I am not interested, and during one of the conversations it turned out that the contract that I faxed was disregarded, so the cancellation did not go through. So now, the AT&T kept sending Invoices to a wrong address. (which I never received!) During one of the phone conversation the customer service representative, apologized for messing up the address, but she continued on the excited? tone to congratulate me about being a customer with AT&T.(I never felt like one of their customers) Voice verification was done a few times, so its quite confusing to what I am actually agreeing.

I agreed to start the program, but I never agreed to pay, because I was told that I will receive the printed contract, so I could make up my mind about the further steps. At this point: I contacted an Attorney, he wrote a letter disputing the charges with AT &T. The attorney asked the company to mail a decision within 10 days. AT &T never followed up on that letter. Then I contacted San Francisco Consumer Protection. As a result I was supposed to receive a call from one of the AT&T agents to nullify the charges. Instead, they keep telling me that I still owe the amount. Almost each week they are increasing the amount that I owe. I believe that this issue deserves to be investigated and merits to be a class action.

I was called by AT&T advertising and spoke with Chris J, he was attempting to get me to sign up for yellowpages.com advertising for my company Telephone Jacks. He was very misleading in ALL of our conversations, stating that I would receive at least 4-6 calls per week. We spent a good 3.5 hours (with my boyfriend conferenced in on many of the calls) between the two days of speaking about the offer and asking questions.

Chris let me know he would come up with a design for my company to post on yellowpages.com and then do a follow up. After we approved it, the billing would start, that never happened. He never called back and we found out that the ad just got placed without us approving anything. We complained to yellowpages customer service and they said since he only recorded 10 minutes of our conversation, that is all they can go by and during those short 10 mins I approved him to go ahead with the ad.

I am bery upset that it has been going on now for over 2 months and we have not had ONE CALL due to the yellowpages advertising. We screen our calls and ask each and every person how they heard about us. He completely misled us, and lied several times, giving false statemtns. We are now in a contract paying a huge amound of money for which we were mislead, and have not recieved any leads or customers due to the advertising. We also have left him 3 messages to call us back and he has not returned any of these calls.

We are now in a contract paying a huge amound of money for which we were mislead, and have not recieved any leads or customers due to the advertising. We also have left him 3 messages to call us back and he has not returned any of these calls.

2/08 my secretary gave authorization for online advertising by mistake. Months later we received an invoice from the company. We agreed to pay $419.98 but requested the account closed. 12/08 we receive a letter from debt recovery for an additional $482.99 for an automatic renewal. We never asked for it. This account should never have been opened my secretary has no authorization to make these decisions. I have tried numerous times to discuss this with debt recovery and they only have a voicemail no return calls.

Our credit bureau has been negatively marked and we are paying over $900 for advertising we don't want or need.

After purchasing a print & yellowpages.com ad from a sales rep. with AT&T Advertising & Publishing, I went to the site to see the ad. What a total mess, the name of my town and other key words misspelled, they have me on the wrong place on the map it section. I was embarresed to say the least. I called the Internet dept.@ Yellowpages, was on the phone with them for about 1 hour explaining misspelled words and other probles, one week later, problems still there! I called my account rep. was on the phone explaining the problem with him about another hour, he said would take care of it, 4 days later still there.

Today I called was on the phone for 30 min., was told to send an email describing the problems. Still no satisfaction , I even asked to speak with a manager, was told managers did not handle these problems. Please be aware when you purchase these ads that even thought they say tell you they have purchased KEY SEARCH words, that is only on Yellowpages.com, thier own site. Also I am suppose to be a PLATINUM advertiser, that means NOTHING.

When you do a search, for example on aol, and the Yellowpages.aol.com ad comes up and your ad, if you have paid for the audio ad, it redirectes you to a page thats says its not available, may have been moved. All of this is bad enough, but to spend the amount of time I have on it is crazy and still not have any results!

We have been under contract with them for 2 months, so the actual dollar amount is only about 300.00, but as for lost business by the unproffessional image it displayed, unknown!

I entered into a 12 month contract with yellowpages.com. Not only did my add appear several months later than promised, it appeared completely WRONG! I left six or seven messages for my salesman to preview the add and to get it listed in the proper area where I live but (my salesman said that someone from their tech department would contact me to create a list of meta tags and the like), roughly four months after signing the contract I found my business listed as performing sevices that I do NOT do in cities that I don't even live close to. This likely drove customers away. Did I mention that I only ever got ONE phone call from this listing in the seven months that it ran and it was for a service that I don't even provide. To make it worse, they FAILED to include the most important part of what I actualy do.

Clearly, they broke the contract. I could share more details but, that would further sicken me to re-live it.

Here is where it gets good. Yellowpages.com is sueing ME for not paying them the rest of the $3,200+!!!
After 30+ phone calls (I spoke with an actual human eight or nine times though. I left messages pleading with someone - anyone to call me back.), they still think that I'm going to pay them. They admitted several times that they failed me and clearly broke the contract. I was told that they would make things right but, as one might expect from a company with a history of this sort of thing, they continue to bill my credit card.
Statistics state that most business owners in this type of situation will not have the time, money, nor the energy to fight back.

The finacial damage that they have caused me will come back to haunt them as I intend to sue them for what I already paid them PLUS the potential $$$$ that they likely drove away. Those advertising dollars could have been working for me somewhere else.

I put in an ad for my Landscape Company in April 2008. The salesman said I could cancel if not satisfied. I only recieved calls from OTHER advertising companies wanting to sell me advertising and NO calls for my services(never...not one call for Landscape services) I called to cancel but they would not cancel and said that I committed to one year.I asked to speak to a manager and was told there is no option. I am now really struggling financially and this $50.00 per month is a complete waste. I would like to cancel this purchase with my credit card but they said it would go to the collections and damage my credit rating.

The economic climate has cut my income by 80%, I barely make ends meet and there is $50.00 going to a useless cause, My credit rating will be damaged if I cancel the CC charge.

persons continously called our phone asking to list our business. after repeatedly begging them not to call, they finally railroaded my husband into agreeing to sign up for a FREE listing on the web. my husbandagreed to sign up for FREE advertisement for our business and we received a bill in the mail. i called in early september and repeatedly told them to cancel the advertisement. they said they would cancel the add and we would not be bothered anymore. i received another bill in the mail on 10/17/08 in the amount of 79.90.

i again called them and told them again to cancel this add. i told them that we did not give permission to have them list our company information and that they claimed that the first time around it was FREE according to their conversation that was recorded. i was told that most conversations are recorded and told them that i would like to listen to the last one when i called and was told they couldnt find that recording.

i again told them to cancel the listing, spoke to a claire and she told me that effective today, 10/20/08 that the listing was cancelled and gave me a cancellation #. guess i have to wait till next month to see if it is true. my current balance is still 39.95 even though it was supposed to be FREE.

My rep from Yellowpages claimed that a nationwide ad would give me top placement on Yellowpages.com, MSN, Yahoo, City Search, Aol Yellowpages and Google. They claim they are the top 15th visited website in the world. They claim 55% of there visitors make a purchase. The rep promised my ad would come up first on nationwide ads is searched with out a city. My ad doesn't even come up. She also said changes are easy your dealing with me...not a big company

Its been 6 weeks and none of the changes I requested have been completed. If fact I have about 10 unansered calls and Voice mails to the rep Shawnessy . At least 40 from Bruce her manager. They listed my company as a wholesale manufacturer. I am not I am a retail website. I was told I would be billed for the first full month and until then I could cancel the agreement. Wich the first full month was August 2008.

I cancele3d on July 30th and 31st through Email and phone. They then said it was too late. Bruce was talking to the powers that be to relieve me from my contract. He agrees I should be canceled. But no call back. Now I can't get in touch with anyone. I am being billed for aqn add that was not even done right and I can't do anything about it. All they tell you is that you are in a 12 month agreement. They lie to get the sale. Tell you anything you need to here. Once you sign you are theirs.

I am paying for an ad that is not correct. They don't return calls locked into contract for 1 year $369 month and $4428 for year.

We are a small auto repair business in high point, nc. I received a phone call from what the person told me was my yellow page provider. They asked me to authorize a renewal of our exisiting add with the yellow pages on the internet (which we do have through our local yellow pages). I asked them specifically if this is something that we were currently running already and the person said yes.

Consequently, they sent me a bill for $429.99. When I got the bill I did not recognize the company that sent it and found out by looking at last years records that I never subscribed to their service (if such a thing even exists) in the past. They had mislead me to believe it was a renewal of an existing advertisement and they caught me at a busy time of day. If they wanted my business they should have come by in person and given me a presentation on their product and service like all the other advertisers (who are legit) do. Now they call me everyday and threaten me with late payments and overdue fees and what not.

Takes time out of a very busy schedule. Just a hassle I hope no one else has to go through with. thanks

I signed up to advertise with Yellow Pages.com for a year contract in 2007. Month after month I had little to no leads coming in. When I expressed my concerns I got no response from my account executive, her superior or customer service, all of whom I attempted to contact. I was told I would be called back to resolve the matter and nothing happened, no calls. This to me, qualifies as a breach of contract since I was told that help would be available to me whenever I needed it and I never received any. I canceled the ad/website as of November 2007 and yet I continued to receive bills and nothing in return. To put it mildly, I am distressed by the lack of professionalism of the part of Yellow Pages.com. Now the matter been turned over to a bill collector and I still have no idea as to what is going on. What are the charges and for what services? It takes 2 sides to make a contract, if services are not provided then there isn't one.

I made 2-3 payments (check their records) before I discontinued paying. I am a small businessman with no employees and a wife who is on a fixed retirement income. I could not continue to pay for ads and a website that were netting me nothing. It amounts to economic insanity. When you pay for a service you should be getting something in return. I simply could not and cannot throw money down a hole. At no time was I given a good indication of the amount of leads I might expect to get, but based on Yellow Pages reputation I felt it would be beneficial to try the service. It was a complete failure. I want the harassment to stop, the bills to stop and the ads/website discontinued. Please have an attorney contact us to resolve this matter.

Yellow pages call me to offer a Website and Adv with their company. After talk to them and think, I decided to make the deal with them. Said by the salesman a Website running in the internet between 3 to 6 weeks and more that 90 clicks per month. Website contruction with all the information need.All this was talk in September of 2007.

I received one fax with the art of the logo too simple no color. He said he will send it to my email to see it I wait never happend. After that I call I never got a call back, and just wait. On January I received my first stament of a product that I never see or my opinon was value. I call right way to cancel the deal. They said: the contract is for 12 months, I am not able to cancel the contract now. I said: yellowpages did not follow the contract, because the website took more time to be alive of what they promise over the phone and recorded by salesman. It was a scam the promise somethingh not true just for a commission. I want my deal off today.

No calls, no clicks, I was waiting for a service that never came alive I have to look for other services and spend more time on the phone. After all that nw they want to charge for a service not done.

I was sold an expensive YellowPages.com ad and a Yellow Pages print ad over the phone by a very experienced sales rep. I agreed verbally over the phone to both ads. A few days later, I called the sales rep and said that after much consideration, I would not be able to meet the financial obligation of both ads and wanted to downsize my print ad and cancel the order for the on-line ad. I also sent this request in writing to the sales' reps manager. The sales rep downsized my print ad and I received a written contract to provide the ad details, sign and return, which I did. I never received a written contract for the on-line ad and never provided any details for the on-line ad, so I of course assumed that my cancellation request for the on-line ad was observed.

A couple of months later I was billed for the YellowPages.com on-line ad on my regular AT&T telephone bill that gets automatically paid by my business credit card. Only then did I discover that a YellowPages.com ad had been created and posted without my approval. The ad contained content I would never have approved; including my personal home address. It also misrepresents my business. I have never heard of an ad being placed without the content being approved by the buyer! I have tried to get the ad canceled by speaking with the sales rep, the sales rep's manager, and three people at AT&T/YellowPages customer service. I have faxed the original cancellation request now two times at the request of customer service with no follow-up or response by them.

My credit card went over its limit ($39 fee) as a result of the YellowPages.com bill being added to my AT&T bill. I have since stopped the automatic payment and have only paid the portion of my AT&T bill that is related to telephone charges. As a result, I have received a notice from AT&T that all non-basic services will be removed from my account if the amounts due for the YellowPages.com ad are not paid. This would disrupt my business activities causing me to lose money.

We contracted for 12 months with Yellowpages.com for listing services in New York State. We got terrible customer service, but stuck it out because we had a 12 month contract. Around the 12th month our debit card got lost and we had to replace it with a new one. The account had been automatically drafted throughout the contract.

We received a collections call saying that our contract had been automatically renewed and that we owe this year in payments. As this is occuring through a third party collector there has been difficulty demonstrating that the contract is unlawful. They played back the recording, showing that we agreed to the initial 12 months (which we never contested), but nothing else. They are threatening to ruin our business credit rating over this unlawful contract.

Thus far it is the threat of damage to our business credit rating, which is very serious because we are a newer business with very few accounts. These companies are acting unlawfully and refusing to obey contract law.