Xerox

I am a small business owner of a real estate company. On December 1 2010, I entered into a lease for a copier with Xerox Company, which has not worked since day one. The paper has been jamming. We are unable to scan or fax. This is happening on a daily basis. On March 2011, they gave me another new copier with the same problems. We've had so many different technicians come and repair this constant problem with this machine. Starting September 26th and days following, we had 3 more technicians come and replace 3 more different components that were only working 50% of its capacity. They've had to replace the whole electrical component and various parts throughout our lease, which has only been 10 months as of today. They advertise "total satisfaction guarantee". So far, the manager for this account said he will look into it.

When I called the 877-979-8498 number, I spoke with Fran ** who told me that she would also look into this problem. It has been over a month and nothing has been solved. I have a business that needs and requires a functioning machine. This has put a huge inconvenience for myself and all my agents within this office. My lease agreement states that Xerox will deliver a new machine at our request if we are not satisfied with current machine. They gave us a new machine in March 2011 and it has the same problems as the last machine. This a 5-year lease and for the last 10 months, it has not been a well functioning machine. I will be stuck with a copier that never works.

I told the manager we need to renegotiate this contract. He said, "It's not negotiable." I will like to cancel this contract. I have spent many hours fixing the copier myself. When the copier broke, we waited 2 to 3 days for a technician, because they were not in the area to do the repairs. My payment is $408.00 a month and I pay for copies. My first and second bill was over $200.00 each for 3 months. My office did not make all those copies. When the technicians came in to do the repairs, they also made 500 copies. The technicians said that they were making the copies to make sure that the machine was working. I am at the end of my rope and have tried to resolve this issue. They have not been helpful with this situation. Can you please inform me of what I can do to try and resolve this matter?

I am a new customer to Lowe's and have to say it has been a complete disappointment and the end is not near. I went to Lowe's and started my project to have wood put on the stairs, hallway, and bathroom. I paid, and on the 5th of October the space was measured. I was contacted on the 9th to come in and pick up my material. I did. Confusion at the store 2 hours later, I was able to leave with my material. A few days later, I went to the store and picked up my existing material. I was told that nothing is in it has been ordered. I explained that just the stair nose was ordered and that I already picked up everything else except the stair nose that I am getting now.

After 1 hour and a half of confusion on the customer service side and her arguing with me for 10 minutes that the system said nothing has been picked up, I started to lose my patience. I told her, "Okay, give me all the listed material on the order if you say the system says nothing has been picked up." Oh, surprise! We then changed our mind and all I was allowed to pick up was my stair nose.

On the 19th of October finally, the installer came and started the job. I have to say awesome, he made me a Lowe's believer well for a few at least. Around 5 pm, he mentioned there is not enough stair nose. I need to call my contact at Lowe's. I did not understand. Did the guy measure wrong? We were missing 2 pieces. I came to find out instead of the required 10 pieces, only 8 were ordered from James in the store. I called the store and gave them the serial and model number. The guy I spoke with argued with me, "No, that is not the right model number, but we have it in stock."

I said great. I got in the car and drove to Lowe's. Oh wonder, my model number was right. He had the incorrect part. I was then told we needed to special order it and it would be the 29th until we get it, 10 days later. I was very mad at this point and voiced that. I left the store and was called one day later on the 20th with the great news "We found the stair nose in Carollton and we will have it overnighted." We will call you when it is in. That was in the morning.

On the afternoon, James called me from Lowe's apologizing, telling me that there is not enough stair nose and that it has to be special ordered. He only ordered 8 pieces. I told him, "Yes, I know. I was called this morning and they ordered it from Carollton. It should be here soon." He acted like "What the heck is she talking about," but left it as that. I have not heard a thing, so I thought I will go to the store on the 24th and check. There I was told, "We can't find the order for the stair nose. It has never been ordered." To make this shorter now, I was told, "Well, we discount you $100 for your hassle and we will order it overnight. It will cost us $65 but we won't charge you with that."

Now, I am supposed to be grateful. Today is the 30th of October. I have not received any call and I do not want to go to the store because at this point, I am not a happy camper. I have a 78-year-old mother at my house. I have walked her up and down the stairs since the 19th because she fell. She cannot differentiate the differences of the 4 not finished stair color and the finished stair color. I tripped and my son fell as well. I need to get this resolved before someone gets very hurt. Please help!

I bought a Mitsubishi wd-65737 just 3 months ago, and the lamp is already damaged. I think it is bad technology, and should be taken out of the market. I consider that if we get together, and file a complaint to Consumer Affairs, at least they can compensate us, one way or the other. It makes no sense to rip off hard working people for something that is not worth it. I had a Sony projection TV, and I only changed the lamp one time in 5 years. I regret to buy this product.

I leased a Xerox WorkCentrePro 32 from Xerox. I was mis-represented and finally after months of complaining they have decided to drop the contract and give me the copier. After a couple of months I requested over and over a service agreement with them. They gave me quotes and made an agreement with me last week. The very next day they decided to turn this matter over to someone else that has basically refused to service this machine...NO MATTER HOW MUCH I AM WILLING TO PAY.

This machine cost me $530 per month for over 2-3 years. I am not happy. It does me no good to have a machine that will not work the way they promised, however it did make color copies...It was not net worked as they stated. What can I do and who may I speak with. I have plenty of documentation as well as the fact that every time I call them they state that this call is or may be monitored. Please advise ASAP. Thank you!

It has cost me a lot of my time and money. I can not make flyers for my real estate business. I have had to hire others to come and try to network this machine to the office system. I have had to change the office system to accomodate Xerox and it never lasts. I have spent hours on the phone. I have been so stressed out that I have made an appointment with my doctor. I do not know anything else I can do other than getting an attorney or getting consumer affairs to help me.

1#issue:Purchased a NEW copier 2/2005 in the amount of $2400.00 in full.Copier never worked right.Called for service due to the fact I signed a service agreement.Service person came out at least 6 times within 9 months. I asked for a new copier because the copier dont work properly. I was told NO I could not get another machine but I could buy a better one if I like. They sent me a loaner copier until I made up my mind to buy a new machine for $8000 - $10,000. I asked for a discout due to the fact my copier was not that old and I had problems from the day I purchased it right out.I decided I would not make this purchase because of the way I had been treated.This copier has been sitting in my storage room since 12/2005 not working.

2#issue:I rec;d a late notice dated 5/23/2006 from collections saying I owed $300 for a new service agreement. I called them to tell them I never rec'd the first bill they sent out.I told them I was not happy with the service agreement or the copier or the way I had been treated. The accounts receivables person convinced me to get the new service agreement and everything will be ok with my account.I mailed in the $300 new service agreement payment thur 4/2006-3/2007. I recieved a message from Dun and Brad street 6/2006 saying my Business credit rate had dropped. I called Xerox 6/2006 to find out what the problem was and they told me I was 30 days late on my payment. I explained to them I never rec'd a bill for the new service agreement. I also told them I was not happy with the service and they told me I should have wrote a letter to cancel. So now I have a $2400 dollare copier that never worked which is sitting in the storage room and I have a 30 day late reflecting on my Dun & BRadstreet credit report for my business Able Estate. Able Estate is a member of the BBB and we pay our dues every year on time. PLEASE help!

At this point I have a $2500 dollar copier I purchased 2/1/2005 that has been sitting in storage since 12/2005 not working. I paid for a service agreement for $300.00 last year and never got the service adn now they are reporting past due 30 days on my Dun & Brad Street credit report for a new service agreement that I never rec'd a bill on. I was told by management You should have sent a letter to cancel your agreement! Well I paid for the ate up copier by cash in full.