1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Consumer Affairs


Girls Gone Wild


Consumer Complaints & Reviews

Things haven't been going quite as well for producer Joe Francis and his "Girls Gone Wild" crew. They were arrested recently on more than 21 criminal charges in Florida and consumer agencies and class-action lawyers are training their sites on the company. If you've had an experience like those described below, please let us know about it by using our consumer complaint form.

When I turned 18, I celebrated by ordering three DVDs from Girls Gone Wild for $40. Every month, after I ordered those initial three DVDs, they have sent me DVDs and charged me $25-30 for each one, when I never ordered it.

It has now drained my bank account to practically nothing, and they still keep trying to process and charge me orders. I even called them three times to cancel and remove me off their list but they said that they would call me back in 48 hours because they couldn't find me on their customer list.

The owners of this company are thieves, and it's pretty blatant. I hope they get sued and put into federal prison.

I subscribed to their online service or video's. But, when I saw it was $39.98, I hit cancel button and a pop-up came up and said I could still log-in for just $2.69. So I completed the transaction for that amount and when it was done they quoted me for $39.98 out of my Visa card. I'm trying to call them to correct the problem or canceled it but they don't have a telephone number. Please help me with this problem. I got robbed.

For some reason, I keep getting these SMS's from Girls Gone Wild and whenever I receive them, R15 keeps being deducted from my airtime. This is irritating me because I have never ever signed up for SMS or even heard of it. But I recently did a research and I was horrified to find out that it's a porn site. I can't stop these stupid SMS's. I think that I have lost more than R350 on it. And I am really angry!

Well, back in the day when I ordered these videos, they kept charging me even after I placed a call and told the to stop charging my credit card. They kept taking money which resulted in me getting overdraft fees and eventually having to close out my bank account because of them. I received a class action lawsuit letter in the mail but nothing more after that. It said I was included but never heard of a settlement or anything. What do I do.

I am on prepaid and have never subscribed or put my cellphone number on any website. From June 2010, ever since I put airtime on my phone, R15.00 gets debited as soon as my airtime balance is over R15.00 from Girls Gone Wild. Please assist me in stopping this from happening. I will appreciate your assistance in this matter as I've been already debited for over R200.00 from my airtime balance. Thanking You.

I went to YouTube to view some videos when I bought my phone. But now I keep receiving SMS with ** which are taking all of my cellphone airtime in just one SMS. Yesterday, I bought R100 worth of airtime but now is all gone as I've received four (4) sms messages today. This is not fair at all. Because now I don't know what to do, I can't even call these guys as there is no telephone number or any reply path to these stupid and fraudulent messages! I'm really disappointed with this new technology where people can just easily hack into our cellphones and do as they please!

As with other individuals I have read about on the internet, I was ripped-off by false advertisements on TV by Girls Gone Wild company. Specifically, I ordered a one time order of $9.99 for three DVD's with regular shipping. I was debited almost $47 once, then continued to receive more DVD's I didn't order, and subsequent charges to my checking account. Two more debits for $27 each. I cannot find a phone number to contact them, or an address. What they are doing is criminal, a Felony many times over, and they are stealing many peoples money, not just mine. Joe F. is a lying thief that deserves to spend about ten years in Federal Prison for his activities. I want to be on the list of a Class action lawsuit against this thief. Monetary loss of nearly $100, had to change my bank card number, pay overdraft fees if any, and aggrivation. We need to sue this [man]!

Just wanted to check out the site and clicked on the 3 day trial for $4.99 and then $29.99 unless cancelled before trial is up. Well they charged me $29.99 right off the bat and I cancelled within 2 hours after subscribing. Guess they got me for $25.00. They're liars and cheats.

I ordered one CD and now I am receiving more and my credit card is being charged. I have sent one back with cancel written on it but I have received one since. I have looked up the telephone number and tried to call to cancel and the number is disconnected.

I ordered one video over the internet and checked the box for one time only. Now I'm getting a video every month charging my account 26$. There is no place to cancel or talk to a real person. I have written letters demanding they stop sending videos and stop charging my account but neither has happened. What can I do? How can I stop this?

I ordered a trial DVD for $9.99 + shipping. The lady who took the order started to get rude because I wouldn't get any extras. Wondering if the order was placed when the call was over, I called back and asked for a manager. The gentleman who took the call stated there was no record of it. With the attitude of the woman and assuming she worked on commission (and probably didn't make anything), I took his word. He talked me into re-ordering for some free gifts and assured me I wouldn't get any kind of monthly DVDs. I ended up getting the initial order, the one I placed with him, and I think only one month subscription.

Due to the holidays (December) my account was off by $27, I thought that I had just forgotten to record a transaction. I had received another DVD and thought maybe it was one of the free gifts. It didn't affect me until I had made my house payment. I found out that they had over drafted my account. Now I have paid for DVDs I didn't want and an overdraft fee. I can't find a way to cancel the subscription. I will have to go through my statements for the past four months to find out exactly how much money they have stolen from me and add the bank fee to it, but I'm sure I've lost $100 to $200. For some people that doesn't matter, but for me and my tight budget it does.

The Comedy Central Channel airs the Girls Gone Wild ************videos for sale) during 5:00am-6:00am. I can't believe that this can be advertised on regular network channels at all given the content but I especially don't want to see it, or risk my 11 year old seeing it while we are up and getting ready for the day! THESE ADS NEED TO BE PULLED FROM ALL NETWORKS!!!!!!

I cancled my subsription to their homepage, but they keep charging me every month, their support wont answer my mails. What should i do? my financial situation is about to change to the worse, due to un employment. cant afford to have these charges recuring on my acount.

I ordered a video once and they have been sending me a video every month and been charging 26 dollars. I have already sent them an email to the adress they have without an answer. I have tried to reach the "customer service" number they have and it is out of service.

Girls gone wild is sending me videos i didn't order and then charging my $26.98. when i ordered a video before i did not agree to this at all. I have no idea what to do. I'm not interested in getting a refund. i just want them to stop billing me, i don't make a lot of money. I'm about to go to college and I'm going to need as much money as possible in the coming days.

I ordered the 9.99 introductory offer w/ expedite shipment. cancelled further subscription right away. they charged me 64.95 anyway. they say i also ordered the extra dvd's w/c of course i didnt. i called and they didnt want to refund so i called my bank. B of A thank god w/ is very good at disputing claims like this. best is to deal w/ ur bank.

I have tried to cancel the dvd deliveries multiple times, but they continue to charge me but are not even sending the dvd's.

I ordered 3 dvd's over the phone, for which I had the operator clarify every price to make sure I was getting the right thing at the right price.
They first charged my bank account THREE times for that order, and now they're still charging me.
I called in to find out why and the operator told me that they were trying to give me a good deal on a monthly subscription that I NEVER ordered.
I was furious and demanded that it stopped and my money be returned, to which he still insisted that I could get a special offer.

I'm still trying to get it taken care of.

Ordered two (2) introductory dvds. Found them to be cheesy. I don't want a monthly subscription. When will this company take me off their list of mailings? My credit card is charged monthly without my authorization.

My Husband and I ordered a DVD for $9.98 plus shipping and handleing. Which came to around $15.96. Then we ordered another one but then we started getting GGW DVD's we did not order in the mail and they were charged to our account as well as other DVD's we did not order from other companies. We now have 12 GGW DVD's of which we ordered 2 and we have 8 DVD's from other sources which we did not order. Finally after cancelling our bank account and paying numerous overdraft fees because we live paycheck to paycheck we managed to get them to stop sending them to our house. We even sent 8 DVD's back to them and 6 back to the other places unopened. After we closed our account. I told my husband we could not keep them because we had not paid for them.

We ended up paying $259.60 for DVD's we did not order from them,and another$207.68 for the other DVD's which we did not order, as well as around $200.00 in overdraft fees that comes to $667.28 dollars for DVD's and we only ordered 2 of them to begin with. In other words we should have only payed for the two DVD's we wanted and not opened or kept the ones we didn't order but my husband felt we paid for them we might as well open them.

I joined the website and when I went to cancel the service. None of the accounts had me on as a customer. Yet, I could still log on and so I obviously was still charged. I called the only number given and they said I had cancelled service but it has been over a month and I am still able to log on. As of today $39.95 for the second month of service.

well i had purchased ggw and now ive been trying for the past 4+ months try and cancel from them but they answer and they keep charging my account and its really pisssing me off!

I keep trying to cancel my girls gone wild membership but they wont stop, they keep sending the vidoes and chargin me. PLEASE HELP. ive spent over $483.00 on videos that i have tried to cancel. =[

I originally ordered the two dvds from the commercial, the rep was very rude and aggressive, I noticed on the commercial that future titles would be sent automatically. I asked the original rep not to send future titles, she said that I would have to wait for my shipment and call back to be removed from the mailings. Once I received my shipment I attempted to go to their customer service website, which apparently does not exist. I have no way to cancel these services and now I receive one dvd per month, the charge is normally around 29 dollars. I have tried everything to cancel this but ggw has been nothing but difficult. I am now having to close my bank account and create a new one because there is no other way to cancel these charges. Nearly thirty dollars of unauthorized charges a month, not including overdraft fees and bank charges.

DVD's continue to be sent to me without my authorization. Their customer service business website:

is inactive. My account is automatically billed for this merchandise. It must cease immediately.

I received two packages. I was not expecting anything. I opened the smaller of the two to find two Girls Gone Wild DVDs. The label on the larger package indicated that the larger package included the contents of the smaller package as well as additional product. I have never ordered any product from Girls Gone Wild or its parent company Mantra. They charged my account twice, once for each package.

The customer service website on the return address does not exist. As I Googled it, I found this site. After doing another search, I found an article about the company on the Los Angeles Better Business Bureau web site. The article was about how people should be more aware of the memberships they are buying into. I did not order any product from this company; how can I have a membership? I filed a complaint.

They have the company listed with at least a dozen addresses. The return address on the package was listed in two different cities. (I realize that is possible in the urban sprawl we call LA, but it still looks bad for the company.) The FAQ and Contact pages on girlsgonewild.com included a number to call. The number was having technical difficulties when I called. Also, my wife was suspicious that I claimed I did not know what was in the pacakges. She will freak when she finds out.

So far, they have charged me $53.95. Based on the stories here, I will have to arrange with the bank to close that debit/check card in order to avoid more charges.

Keep getting GGW videos in the mail regardless of the fact that I have called them on two separate occasions to tell them to stop sending, cancel, and remove my address from their records, and credit back my account. That has yet to happen. THIS HAS TO STOP!

I am getting charged over and over again for videos I do not wish to have. To date, I have received three that I do not want, nor ever wanted.

i am being continally being taxed by by girls gone wild and cannot cancel subscription

costing me alot of money

Took trail offer and have been unable to cancel

about 200 dollars in lost revenue to me and im poor

they keep sending me msgs that I dont want & cant use as my mobile isnt internet ready

It costs me $4.50 per msg and I cant find a number to cancel it. as a pensioner I cant afford this

A few years ago I purchased a few DVDS from Girls Gone Wild, and then for the next 5-6 months i was getting billed for Dvds i never bought. Even after i canceled with them they kept sending videos and charging my account. A lawyer sent me a form a few weeks ago telling me i wasnt the only one who has been scammed, but it was thrown out on accident, I want justice!!!

I had to pay all the fees i was charged with or else my bank would fine me, and i had to cancel my account and create a new one. I was charged about $200-$300


i also order a video and a month later 2 more came in so i tried to quit the sending them and they kept coming till the whole set was sent and the whole time they was taking money from my account putting me in a hole every time

every time they charged me it would put my account in the negitive then i would have to pay the extra money to get it outso i would have to pay for the dvds and the hole it would put me in making me pay 60 to 70 dollars a month every time they billed me

i ordered ggw, frist two i wanted tried to cancell the next orders and noone will tell me who to contact or how to go about calling or getting on internet to do. so why and what can be done

taking money out of my accout that i ddnt want any more tapes and wont stop


I ordered 1 video to see what they were like in Sept 08. I then was sent 2 videos in one package and they charged my account in Oct 08. I called them to cancel and to NOT send any more. Now I have been charged another $29 the first of January and I did not order anything nor have I received any videos. I called and they said they would credit the account. They still have not. I still have the 2 from Oct that are unopened. I am returning them in hopes of getting my money for those. If I do not get my credit within a week, I will report my card lost so that they can not charge anything else on the account.

I am unemployed at this time and can not afford for them to take money from my account.


I recieved two videos that I did not order, then recieved a phone call asking if I enjoyed the videos. I told them that I didn't order them, I was told that they were complementary for VIP customers. I told them that I am not a customer of ****, and told them not to send me any more. The videos are currently still be sent to my home where I have 3 young kids. Another phone conversation that I had with them I asked how they got my credit card info, they said they got it from Walmart. They asked if I had used my credit card for purcheses at Walmart. I have told them that I want to return all 13 unopened videos and I want all the money back that they took from my account, I was told that wasn't going to happen. Just two weeks ago I recieved another phone call that when they tried to take the money out of my account it was not available, I talked to a *manager* I told him yet again I want them to cancel this and I want my money back, he told me the account is cancled and then hung up on me. Just yesterday I recieved another video. They have caused my account to be overdrawn several times. I have not opened any of these videos and I WANT MY MONEY BACK!.

Called constantly for reimbursement for charges to my account for DYD's never received, and they have been giving me a run-around about when they will get my money reimbursed. They will not give me a corporate number and web support not responding, even after a year and a half! Horrible terrible customer service!

Consequences are charges to my account which resulted in an overdraft, financial hardship, hassle, stressed!

My elderly father, I come to find out, has been receiving these videos for some time now. I'm sure he did not order them he is 86. There must be 18 or so all piled up most unopened. This scam is incredible, I've read some of the postings on the complaint boards and it sounds like this thing has been a scam from the get-go. I don't know how these people get account info. but they must be good at it to stick it to so many people.

I just want to go on record on my fathers behalf as filing a complaint. I don't know how much money they have skinned off my father but it's despicable and they need to be prosecuted for their actions.

They charged my bank account unknowingly and i now have no way to stop this so i am closing that account but want to be re-embersed immediatly or i will sue for damages

they have sent or mailed me CD-video's twice without me ordering any. there's no way to contact them , no tel. no and no response to address provided. they were able to charge our credit card,(I do not know how they get details of my card. I returned the items thru their address. This must be stopped. this is robbery.

I was sent a **** trash video from Girls Gone Wild that I was billed for on my bank account to the tune of $28.36 that I absolutely did not order, do not want this trash in my home, and I want my money back ASAP immediately and no more of these sent to my address or my bank account be billed for or I will sue.

Loss of monies in my bank account and **** trash being sent to me without my knowledge or consent.

Videos ordered, received with no invoice. They give a return address but no phone # to stop additional videos from being sent.

Continued charges on my credit card.

I ordered a set of dvds and after getting them, girls gone wild sent me more even though I had not accepted them or even asked for them. They ended up charging me for them on my credit card without my approval and I could not find any contact information on how to get it to stop. I have had to pay a high amount for some of these movies. Being young and inexperienced with credit cadrs I did not cancel my card right away and they kept charging me.

I started getting Girls Gone Wild by mistake. I never ordered these, yet somehow they have my credit card information and are billing me. They leave no contact information on their package.I do want this stop and my account credited.

I did not subscribe to this, so I have not given them my credit card number. How can they charge me?

I have been receiving their ggw videos. I have never ordered the videos and have sent them back. I am 51 years old and have no interest in this product. I have to research what this has cost me.

I am tired of explaining to my children (18 and 13) why I keep receiving a product that I have refused and did not order

My Visa was charged and i received a package of dvds but i have kids in the house a lot and very inappropriate and i dont have the money to be robbed by rich people like this

I received two unsolicited GGW DVDs with a equity line card number most likely taken from an Internet purchase. I've already filed a claim with my bank but had to cancel my equity card number, which is a big inconvenience. I have no way of contacting this company. The internet adddress bounces and they have no phone #'s I can find. I have an attorney on retainer and will most likely engage. This is a huge waste of time and very frustrating.

I ordered a product for 9.95. Only. Then they started sending products and charging 28.63 on my card. i just received another one today. I am sending them back unopened, but I need them to credit my visa account.

Charges to my account amounting to 28.63 times 4 or 114.52.

Was send and charged DVD's unsolicited. Has to cancel my credit card.

I received four unsolicited GGW DVDs with a debit card number most likely taken from an Internet purchase. I've already filed a claim with my bank but had to cancel my debit card number, which is a big inconvenience. For everyone else out there, a class action suit really needs to happen. This company should've gone down a long time ago, but apparently their scam is still happening.

I was charged over $36.00; I had to cancel my debit card which means pending bills will be late; I am without any debit card payment options for 5-7 business days until my new one arrives; I have the tedious task of changing all my online bills/accounts where I use my debit card; and there's the immense anger and frustration from getting scammed like this

Well, the fact is that I didn't get what I paid for. If you choose to become a member on girlsgonewild.com you end up getting [cheated]. At least I did.

I noticed a discrepancy with my CHILD SUPPORT debit mastercard available funds, and called customer service. I was informed that a charge of $74 was made to an unknown company. Three weeks later I received eight videos from GGW, TO MY JOB, and called them. I am awaiting my debit card people to get my money back. Not only did I NOT order that crap, but it was fraudulently sent to me using my son's money (child support). I'm stil trying to get the money back.

IT WAS MY SON'S CHILD SUPPORT MONEY!! I was going to sign him up for kids in college deep sea creatures class at the local college, something he was very excited about. I had to borrow the money to do that, which I hate, and I'm still waiting to get the money back.

i ordered one movie from girls gone wild, i didn't take a membership or anything but i keep receiving movies every month and i have to pay for them every month. when i try to call them so i can tell them to stop sending movies, i keep getting a message that says "were having technical difficulties, please call another time". i have to pay $30 every month for some movie i didn't order

I ordered some cologne off the internet about 10 months ago. There was something that said would you like a free girls gone wild dvd. So of course i said yes. I thought it was going to be a one time thing but every month since they have been sending me a dvd like clockwork and billing me right underneath my nose. I just noticed on my checking account they billed me $26.98 this month. I have requested my bank to send me all of my past activity to see if thats not the only charge. I doubt it is. Please i hope you can do something about this. I am going to the bank on tues to change my account so these charges will stop.

My bank account was charged for some Girls gone wild tapes that I did not order. I have filed a complaint with the local police dept. I have also had to cancel my debit card on my business account.

My card was charged with $9.99. That's not much, but it's the principle of the thing.

imagine the surprize of your old next door neighbor giving you a 'sorry we missed you' receipt from the postman. or the surprize that happens at the post office when you realise that your ex's son ordered internet bimbo dvd's, using your name and expects you to sign for it. or the wonderment of... who paid for this...maybe the lowlife had a credit card, also in my name, issued to him for special times, like now. sorry GGW your crap is on the way back via the US Postal Inspection Service and the spawned Fraud Investigations!

At the moment there seems to be no monetary issue to me. The Felon that made this occur will probably incur some legal fees.

Shipped and charged DVDs which we did not order.

Economic depends on when and whether they will credit us and stop shipping unrequested materials.

I received a call from my credit card agency to ask about questionable charges. There were 3-4 that I hadn't done, one was to GGW which was a company I was totally unfamiliar with. Two weeks later I received 5 dvd's that I hadn't ordered. I had cancelled my card with the initial call so there shouldn't be an ability to keep charging me but it's more than a little annoying.

The card had to be cancelled and a new one sent out. It's irritating and frightening to see how easy it appears to be to gain access to a supposedly private account.

I received an email form my bank stating that there was suspicious activity on my debit card, and they put a stop on it. Two charges were for GGW, one a dvd and one website access. They told me the DVD was being shipped to me and to return it when it arrived.

I had to close that debit card account and open a new one.

I was sent these girls gone wild cd's, which I never ordered....I would very much like to know what I can do to get my money back. Please let me know what I need to do with this trash...

I really need this money that went for this trash We are barely making ends meet as it is.

I order a cologne online and offer was given of free DVD with out any charge to see if I liked it so I added. Now Im beeing charged monthly for DVD movies of Girls Gone wild. No phone number seem to work cant seem to get a hold of some one to cancel its impossible. Seems alot of people have ben scamed and a big class action lawsuit should be placed to teach those companies to respect peoples hrd working money.

I live check by check to pay my student laon to live and to try to be a better person and sometimes its really hard. I dont want people charging with out my permision

REceiving girl gone wild at this address without ordering. THe name on package not living here. Have ask them not to send the cds. Now they have sent all four that have been sent back, back to this address. I don't know what to do?

I never ordered their videos, but began receiving them about a year ago in the mail. My CC has been charged about $27 per month each time. Regardless of how many times I call them to cancel this, the charges continue to come! Each time I call I am told that there is no record of me canceling the service (of course). It's just a simple rip off and shell game with [them]!

Well over $300 at this time of money that I need to pay bills!

tapes arrived we did not order; very offensive; called; clerk not able to help; floor supervisor, LeAnn, wanted card numbers; raised voice,sneering tone; stated how can I help when you won't give me your number. I said you have my name and address. What I want is all my information removed from your database and your assurance I will receive no more from you. She was shouting at this point and stated she had worked there for three years without problem. I said your company is all over the net as committing fraud and someone is hacking. Since your company did file a charge, there is obviously some relationship. This triggered heated denial. Conversation ended with my saying I was very sorry she had to have been associated with such a company and that I hoped her life would be better in the future. Then, I called the police to begin filing a report.

Our dear scottie spent the day at the vet for IV fluids as she struggles for life. We are very senior citizens. Our mail goes to a postoffice where we must pick it up. This is a humiliating delivery. The emotional toll it takes on us is huge. Tomorrow we tackle BoA and the Federal government to report this. The distress is real and health-threatening. There should be a way these people can be made to leave honorable folks alone.

WAS SENT VIDEOS THAT I DID NOT ORDER 2 OFF THEM ARRIVED IN THE MAIL ON 29 APRL 08.

WAS CHARGED TO MY CREDIT CARD .

i rec'ed a notice that the post office had a package that needed to be picked up and signed for. so i went to get it and signed for it and brought it home. my husband and i are always getting packages for things we order via the internet or calling in orders to different stores. THIS PACKAGE I DID NOT ORDER. IT HAD SEVEN ***** DVD'S IN IT WITH NO PACKING SLIP.

I have no idea how they got my name or address. i have to call all my credit cards and make sure this is not on any of them and then i will have to cancel all the current acct's and get new ones JUST IN CASE. CAN ANYONE GIVE ME ANY HELP ON THIS. I'M REALLY MAD. should i just send it back. but then i have to pay for return postage and i never even ordered this trash. please help thanks

the only harm this has done is made my fear of going online to order anything from any wen site worse. i think i'll go back to shopping at the stores around my area. why is the world filled with scum that are always trying to rip people off? losers

I recieved media I didn't order

I rec'd yesterday 2008-04-23 seven (7) DVDs from GGW aka Girls Gone Wild that I never ordered and there is no packing slip in the box. I order items off the internet a couple of times a month, and there is ALWAYS a packing slip in the box. So this isn't legitimate from the get go. I had to go to the post office to sign for it so I'm really unhappy about going out of my way for this trash. I'm double-checking my credit cards for any charge from them and haven't seen anything yet. And I don't know where they got my credit card number, whatever one they are using.

Just a guess, but a vendor that might have leaked the card number is Academy of Karate Martial Arts Supplies out of New Jersey that I ordered some rebreakable boards from. (My wife is big into Hapkido and for her black belt test she has to break some boards at the end. Instead of going through a lot of pine boards to prepare, there are some plastic breakable boards that you can re-assemble about 100 times.) We watch UFC fights on Spike TV and I believe Girls Gone Wild also advertises on that station. (Hapkido is a mixed martial art that combines strikes, judo, grappling, etc. that is what you see on UFC.) So that is the only connection to a vendor I can guess at for now.

So far, just an extra trip to the Apex Post Office off of Hwy 55. I'm keeping an eye on my credit cards though.

I made one purchase from Telefloral.com (flowers) and the same day my credit information was used to purchase Girls Gone wild videos. This was an unauthorized charge and I have never ordered anything from this company. They also signed me up for a monthly subscription. They must be stealing card information when you place an order on other web sites. This is a crime.

This has cost me a lot of time and I still did not get my credit as of today.

I recieved two **** videos in the mail. I did NOT order them! I do not even know anything about this co. They charged my credit card for these videos with out my permission! How did they get my information? I had to close my credit card! Well, i have a thery.... I used my credit card two days before they charged my card, to rent a movie at one of the RED BOX machines at a local grocery store. I think maybe they hacked in to this Co. Or they are partners!

I was under a lot of stress over this. I had to cancel my card. How do i know they don't have more acct. #'s ?

I have the same problems everyone else has, I keep getting DVDs I don't want, and they keep stealing my money.

I have sent e-mails that were never answered, and phone calls just went nowhere. I just wonder, after I cancel my credit card, are they going to put negative marks on my credit report for refusing to pay.

I ordered some cream for shaving on a web site of a company which I don't remember now, and they offered two free videos of Girls Gone Wild. I didn't want the video, but still they where going to send them. Now they are sending 1 video every other month, and charging my debt card every time they send one. I am very upset. I call them; that phone number is fake. I think this is a scam, and someone should do something about it. PLEASE.

I have lost lots of money, as this been happing for months. I called the order center, very upset. They told me they can't do anything about it--to call customer service. I call; it is always busy. This has me very worried.

I received 2 girls gone wild videos which I did not order or ask for. So far at this time I have not been charged on my credit card. If I am, I will notify my credit card company of unauthorized charges.

I ordered a dvd from this company for a party as a one time thing. Since then, I get charged $26.98 approximately every two weeks and receive a dvd about every two months--which I don't even want. I work out of state and am home only about four times a year and only briefly. I don't have time to sit around and watch videos that I didn't even order anyway, let alone the expense of it all. I can't find a way to cancel this and get reimbursed for my money.

I can't cancel my debit card as I need it for on the road expenses. I'm not home long enough (or it's holiday time) to get a new card issued. I just need this craziness to stop!


i have tried to cancel these videos four times, each time the rep has told me it has been cancelled but i am still receiving videos from these jerks. what has to be done to stop this insanity? i tried the customer service website today but it can not be found on the web...

I received 2 Girls Gone Wild video's in the mail that I never ordered. When I tried to speak to someone about how this trash got to my door, the website did not work and an operator told me she did not have my credit card on file, even though I was charged on my cc.

My credit card company called me to tell me strange activity was occurring on my card. I had to declare my card stolen so the monthly charge would not show up. How did this happen? I never lost my card, or a receipt with info on it.

I let my friend use my debit card to order one Girls Gone Wild video. When we realized it was a subscription service, she went online and canceled it. However, I continue to receive videos and get charged monthly. I called the number on my bank statement and they told me I had to call a special number because it was ordered online. Customer service reps I talked to at both numbers told me my information could not be found in their system. They said they did not have my credit card on file. I asked them how they could bill me if they don't have my information.. and they just talked in circles. I guess I'll have to have my debit card canceled and suffer the embarrassment of talking to my bank about Girls Gone Wild.

I am billed $26.98 every month. I am a college student and cannot afford this.

I received 5 dvd's in the mail. I never ordered them! I tried to email the company and the web page is not there. My credit card was charged $52.00. I had to report my card stolen as I did not place an order for the dvds.

Four GGW videos were in my mailbox that were never ordered. I called the company, and they said that they were ordered under my husband's name; our credit card was not charged--yet. They said it could be listed as Video Direct, DCC, TGW Video or Digi. They also said it would have been $32.45. And they listed a second contact address with the order that was NOT IN EXISTENCE after I checked it out on Google maps.

I received three Girls Gone Wild DVDs that I never ordered. My checking account has been charged for them, and I have been unable to reach anyone to get them to stop.

The first charge caused my checking account to go into overdraft for which I had to pay a $35 fee.

This company sent us videos (we did not request them), and we returned them unopened. Somehow they managed to get our credit card account number--we think from some vitamins we ordered on line. We closed our credit card account and have asked them to stop soliciting us, to not call us, we did not want this product or order. This was back in August 2007. It stopped for a while. Again they started calling our home. On 1/16 I spoke to customer service rep who stated our number would be removed from their call lists. On 1/29 we received another call from them. My husband answered the phone and the rep. kept talking over my husband who kept telling them to stop calling and harassing us. It turned into a screaming and cursing match between the rep and my husband who hung up. The guy turned right around and called right back. This all started about 9:00 pm.

On 1/30 I called the 800 number at GGW and spoke to Kela--D#40Z--and again explained our situation. I threatened legal action because I believe we are being harassed by this company as we have told them numerous times to stop calling us. We are in our late 40's and have no need for their product. Kela stated that she understood the law. I also advised we are on the DO NOT CALL registry. She stated she would have our number removed, and within 72 hours we should never receive any more calls from their company. On 2/14 we received a call from this company at about 8:45 pm and again on 2/19 at 7:30pm.

This has really gotten out of hand. Not only did I have to cancel my bank card, I feel like we are constantly being harassed by this company. They will not stop calling us, and in fact told me that every time I call to complain my number is just entered back into their data base for solicitation.

I too have become a victim of GGW (Girls Gone Wild). Ordered 1 video, and now they just keep coming without my authorization. They take out over $26.00 for each video they send. I have tried to contact them but cannot get through to anyone.

I ordered a video from a T.V. ad online and specifically checked a box that said I did not want any more video's in the future. This was June of 2007, and I got it and that should have been it. In November they started charging my credit card $26.98 and sending me video's again. When I got the bill I hadn't yet received anything and told them in no uncertain terms that I did not order anything; and I would turn them in for an unauthorized credit card charge. I was then told that it was their mistake and to keep the video when it came in, and they would refund my money. They did not. I then received another bill in December for $26.98 and called them again. After quite a few phone calls to complain, they finally credited my account $19.99 and said I could keep the video I opened but would have to pay the shipping charge. I would also have to wait for the other video to come in and return it unopened to receive another credit--but this time I would get a full refund. I would have to pay the shipping back to them, however.

I waited and returned not only the unopened video, but the first one too. I then received another credit in January for $19.99. I know it isn't that much money, but they shorted me $6.99 per video, and I paid $6.95 to send them back. When I called about it they just told me to stop calling them, and that was all I was going to get. I have closed the account to prevent them from using it again and would advise anyone reading this to not disclose any bank or credit card information to this company. Feel free to use this letter on the internet. Maybe it will help others. Thank You.

I have hours of time and aggravation attached to this, but really just want to report them to keep others from falling into their internet trap.

I received an unmarked package in the mail. I opened it and to my surprise it was a ************ video from GGW. I was confused since I am a single Mom/Grandma. This package was addressed to me! I have absolutely no interest in ************ materials. I have a nine year old son, and I was very thankful that he had not gotten the package. I marked the item return to sender and thought that was the end of it. I am also a full time student so sometimes it takes me a couple of weeks to get to my bank statements and balance my checkbook. Three weeks later I received another package from GGW. I did not want that trash in my home so I returned it to the post office and marked again with permanent marker DID NOT ORDER-RETURN TO SENDER! The next day I received a notice from my bank that I was overdrawn! I knew that shouldn't be. When I checked with my bank I found that I was charged $1 for the first shipment on 9-21-2007. Then for $26.98 10-19-2008. I went to my bank and they did a claims adjustment and canceled my debit card. They said they would block GGW from charging my account anymore.

Although they did the claims adjustment, that did nothing to repair my credibility with the returned checks. Now I just found a new charge on my statement for $26.98. I have no idea how GGW obtained my bank information or how they were able to charge me again when I had my card canceled and a new one issued. In addition to their charging me for items I did not order, want, or authorize payment for, they call me from this number (1-800-689-3666) constantly. They call my home at least 5 times nightly, and I don't know how many times they might call when we are not home since I do not have caller ID. Often they say please hold for a very important call, and then they either hang up on me or they ask if this is Diane. When I say yes--click; they hang up. I want the harassment to stop.

My credibility has been marred due to the returned checks. I have yet to receive the money back on the latest infringement on my bank account. My son asks me who keeps calling us and hanging up. How do you explain to a nine year old that they are a company peddling ****? It's embarrassing to have the mailman putting these things in my mailbox. I now intend to get my money back again and then change banks altogether. I shouldn't have to change my bank just because some hacker has gotten my info.

I ordered a video for a bachelor party, and thought it was a one time purchase. I continue to get video's and charges to my account. I have e-mailed them many times and have sent the videos back but continue to get one every month.

I want the charges to my account stopped at once.

I received a phone call today about 4:05 pm cst at my home where a lady calling herself Jenna, asked me to do a poll about adult videos - she was telling me she was from Girls Gone Wild. I told her I would take the poll, and she asked me one question. I answered and she said, "great, now can I send you your 2 free videos and all that we ask is you pay for the shipping." So I said sure and then she asked me for my credit card and I said I don't carry a credit card and then she hung up on me.

I ordered the two DVDs for $9.95 as a Christmas present for my husband and I was assured I could cancel my membership at any time, but I have been unable to do so. When I call, I'm told it's not the correct number and they have yet to answer my emails to their customer service site. I have refused delivery of subsequent packages but they continue to debit my account.

I ordered one video on GGW about 3 months ago. I now receive GGW once a month and I get to watch GGW take money out of my bank account for something I do not wish to receive. Not only do I not want these videos, but I recently became unemployed and GGW overdrew the last piece of money I had left.

I have tried to email them about my account telling them I want to cancel and have no interest in recieving more videos. I'm still waiting for their reply's from my email. What do I have to do to make this madness stop?

I ordered some videos from them but canceled my subscription soon. But now they send videos to my parents' that I keep telling them I don't want; then they charge me without my knowledge so I end up bouncing checks. They call at least twice a week even though I keep demanding they stop calling and stop sending me videos. I don't even know how much money this has ended up costing me, but it's a lot.

They take money out, without my knowledge, all they time. My bank doesn't give bank statements for at least a month after, so I never know how much and how often money is taken. It throws off my balance which makes checks bounce.

I ordered a GGW DVD on 11/30/2007 for $16.98. I did not sign up for their monthly service. I received a second DVD in the mail 1/14/2008, and my credit card was charged without my permission for $26.98 on 12/26/2008. GGW privacy policy on www.girlsgonewild.com says that you can opt out of this service on www.girlsgonewild.com/pp, but that portion of the website does not exist.

Expense, lost time, inconvenience.

I have not signed up for anything with this place. My checking account has had several transactions (POS), taken from my account. They are marked as from GGW. the last one said GGW video, from Santamontica, CA., in the amount of $49.95.

I have had to have my Debit/ATM cards cancelled, and a new ones issued.

November 20, '07, I noticed my credit card had been charged $1 by a GGW Video. I had never ordered anything from this company, never received any merchandise from them, nor know how they ever got my credit card information (info only I know). It turns out they sent a video to my mother of all people, a lady who hadn't even heard of this company nor made any order from them. She returned the video without opening it. I called in a complaint to the company, demanding $200 compensation for their abuse. It turns out they charged me again a month later, only this time for $26.98. A second video arrived, which she also returned. It looks like I'll have to shut down my credit card. Who knows how many others have my info!?

I had to make several international long distance phone calls from my home in the Philippines to deal with this. I am also having to shut down my credit card, not to speak of the time I have had to waste. IMO $500 is reasonable compensation for all the trouble they have caused me.

I keep receiving video's from this company, and I have not talked to or ordered anything from this company. I had to cancel my credit card in hopes that this company will not be able to get into my checking account.

I ordered 1 video and now I receive unauthorized videos every month that I am being billed for.

I am on a fixed income and cannot afford the price of this unauthorized subscription.

I ordered a DVD off their site. Next thing I know I have almost $27.00 charge on my debit bank account every month...and also double charged one month, called to cancel and get refund of the double charge. CSR said she canceled my subscription and credited my account back. Two weeks later I still haven't seen credit, so I called again today; and she was rude and said my account was credited....Not sure if I believe it or not. I'm also wondering if my subscription was canceled. Not a very nice experience.

These people keep calling us, and we never bought any of their services or signed up for their calls. They call at all hours of the day.

They sent ***** tapes to us. We sent them back without opening the package after we saw what was in the first package.

I ordered a Pherlure cologne that offered a free dvd trial of Girls Gone Wild. After the video (which was terrible and very sketchy and morally inept), I followed the correct procedures to cancel per their form through Anr orders. I have received and been billed for 4 or 5 more dvd's since. Total scam.

I have more than $100 in charges that are still coming for dvd's I canceled long ago and had never opened.

I purchased 1 video from Girls Gone Wild which should be called girls being persuaded. A couple months later I am still receiving videos that I did not order and am being charged. The videos are terrible, anyway!

I ordered free videos from GGW. Now I continue to receive videos I did not order, and I am charged for them. The Customer service website is listed as http://www.ggwcustomerservice.com on the envelope. But if you go to that site, the phone number listed does not function, and the link provided is also out of service.

I started receiving GGW DVD's, and my bank account was being charged. I did not give out my account info! I tried to contact the GGW by nunbers found on the internet and got no human response, or all numbers were disconnected. I filed through the California Better Business Bureau; they did try to help; but since GGW is not a BBB member--they didn't respond. Believe it or not, my bank helped me. A teller looked up my info and finally found a 800 # for GGW to call--finally a HUMAN voice! The # was 800-689-3666. CALL THIS NUMBER TO CANCEL THE VIDEOS AND GET YOUR MONEY RETURNED!

Just started getting calls this week, 12-18-07. They called and called and let the phone ring off the hook. I was taking a shower while my 3 mo. was taking a nap. They woke up my baby! I called them and they said they'd put us on a do not call list. I'm glad my daughter wasn't 3 yrs instead and answered the phone!

I ordered a cologne. After I placed the order, a screen came up and asked if I wanted Girls Gone Wild videos FREE with the purchase, so I said yes. Now I'm continuously getting the videos and being charged more. I have not opened the videos because I want my money back.

They are taking money from my account for items I didn't purchase!

I have recently started receiving ************ DVD's that I have never ordered. They come without any paperwork, invoices, etc. I never ordered this material or in any other way have had dealings with this company and wish the deliveries to stop. I do not want this material in my trash, let alone my mail box.

Extreme embarrassment. It is just very lucky that my grandchildren didn't check the mail on either occassion this filth was in the mailbox.

I bought 1 GGW video of an email I received. This video was for $1.00. I continued to receive videos while my account was being charged. I cannot find a customer number to call and cancel these charges.

I'm on a fixed income and cannot afford these monthly charges. I signed up for one video and was charged for many.

Yesterday I received two DVDs in the mail from Girls Gone Wild. I never ordered these, there is no invoice, and I don't know if they were charged to my account or how they would have done that, as I didn't give anyone my credit card numbers.

I am not the least interested int his format. I'm only glad that my husband was the only one present when I opened them.

I have been receiving ***** DVDs from Girls Gone Wild and feel very embarrassed because I never, never have seen one like this in my life. I don't appreciate it at all, and I hope you can help me so they will stop sending this dirty, nasty stuff. Thank you so much. I can't get over this. I haven't been having a good sleep ever since.

I received 2 DVD's in the mail titled Girls Gone Wild. I have never order such tapes. There was no information or packing slip inside. On the outside of the package there was a website listed for customer service; ggwcustomerservice.com. However, there is no such website. I believe someone or something is wrong. In other words, some sort of fraud is being committed. What should I do?

GGW took money out of my accout and sent me videos. I have never ordered any videos from them and don't know how they got my credit card information. I had to call and cancel my card and get a new one. There are also other scams going on. Three other companies took money out of my account and I don't have any idea who they are either. Very sad....

I had to cancel my credit card. I thought they may have gotten my information from ordering other things from the internet. I used it to order Karoake and sometimes items from Collections Etc. I have never had problems like this. I am on a limited income as my husband is a dialysis patient and on disability.

Girl Gone Wild three times sent me videos I didn't order. I have a very limited income and cannot afford money coming out of my bank. Besides, I don't look at that trash.

I just got my credit report back today on 11/20/07, and it says that a withdrawal of $26.98 was taken out by Girls Gone Wild. I never approved of this, so they've taken money out of my account without my say so. I WANT MY MONEY BACK!

I don't know if they're going to do it again.



Charged me 203.91 for boggus videos


my electric in my house was turned off..I am 60 yers old and on a limited income.

Girls Gone Wild has charged me over $150, even though I have called twice and told them to quit charging me and refund my money. They have done neither and still continue to charge me each month.

I ordered a video from Girls Gone Wild, and many more videos were being sent monthly after that. I sent an E-mail and called saying that I wanted the orders and the billing to stop. At this time, GGW has stopped sending videos, but VV Direct keeps on billing me and sending me videos.

I am being charged about $35 monthly for videos that I do not want.

An unauthorized $1 charge on 08/01/07 by Girls Gone Wild(GGW) appeared on my credit card statement, although I didn't notice it at first. I received a DVD package with 2 DVD's sometime around 08/24/07. I don't know who sent it, so I kept the package as it is and did not open it. I saw another charge of $26.98 in my credit card on 08/29/07. I got concerned and called the 800-689-3666 number provided by my credit card activity. They said some marketing company made the order. GGW cancelled my account (which I did not create), asked me to return the videos and they will refund the amount in 3-4 weeks. I called the marketing company (866-380-7147) and left a message. But they did not call me back. Then after 3 or 4 tries I talked to them. Neither the phone company or GGW will accept blame. I think both the companies are cheating together. I don't know where all my personal information is revealed.

Around 09/24/07 I received another DVD even though I canceled my account on 09/04/2007. I was refunded $1 on my credit card on 10/19/2007, but not the $26.98. I returned all DVD's but GGW said they received only one packet. I returned both together. I asked them why they sent me the second DVD package which I canceled on 09/04/2007. I want to file a complaint on both Girls Gone Wild and the other Marketing company

I had a $26.98 charge on my credit card and spent more than 10 hours fighting with both the companies. They caused me a lot of trouble. Also the customer service people were so rude.

I received two videos from Girls Gone Wild. I did not order them and need advice on what to do. I am closely monitering my credit card statements and bank charges.

Girls Gone Wild will not stop charging me for video that are repeats. I carefully explained that I wasn't interested but keep receiving $26.00 charges. This is an outrage.

Got a couple videos online for my dad. I did not realize I was signing up for a monthly DVD program. I have called repeatedley and sent emails to cancel and I still keep getting the DVD's and getting billed $36 each month for DVDs I do not want.

I ordered a product from a complete different site and just before finishing the order it asked if I wanted two Girls Gone Wild DVDs for One Dollar. It didn't say anything about anymore coming in the mail every month. When I received the first extra DVD I returned it unopened, and to my surprise a charge showed up on in my account. I never even gave them my information so I didn't think they could charge me. The other site must have given them my information. I called GGW and they said they would refund the charges but yesterday another DVD showed up, and the first charges never were refunded.

On 8/10 Kendulle contacted me by phone and offered 2 free GGW DVDs for a handling charge of $9.99. She promised to bill my checking account on 8/14. Kendulle called 8/14 to ask about an ISF rejection by the bank when I was billed 8/10. I told her I'd removed these funds 8/9 as I was suspicious. She asked if she could bill my account a second time. I very clearly refused and requested no further interaction with GGW or Vivid Entertainment. Kendulle agreed.

On 8/17 GGW billed my account $16.98. I called to protest. I was told to return the DVDs at my expense and await repayment by the supervisor, Amy. Amy rudely asserted any complaints or action on my part would require an attorney and ultimately, the situation would be your word against ours.

Several months back I got a strange charge on my bank statement for just $1.00 and thought it abit odd coming from some company called "GGW". I had no idea what the **** it was, but since then I have been charged REPEATEDLY by the SAME **** "GGW", and looked into it and found out what it REALLY was!!

Needless to say I blew a FUSE. Hey, I have High Blood Pressure and am Bi-Polar, these ******** have pushed me TO ******* FAR!

MISTER Joe Francis is a ******* DEAD MAN WALKING! That is NOT a threat, that is a promise! NOW we all know just HOW he has aquired his ******* FORTUNE!

By bilking others, charging their bank accounts, TOTALLY ******* UP OTHER PEOPLES LIVES and just generally being the scum of the earth!

I make a vow to each and every ONE of you fine people on here that has suffered because of this *******. One plug in his GRIMY LITTLE FACE from my .38 for EVERY PERSON ON HERE!!! IN OTHER WORDS HIS ******* HEAD IS GOING TO MORE CLOSELY RESEMBLE A GIANT BLOCK OF SWISS CHEESE!

That's all, simple as that.

They call me all the time! I have never ordered any of their videos, but they call me constantly and ask for John.

Luckily I have not been billed for anything.

We purchase one DVD, in turn they tried to bill us for more. My wife and I had to change our credit card number. We have tried to take our names off their call list, but we still continue to get multiple phone calls on a regular annoying basis, even though they say they have taken care of it.

I ordered several DVD's from GGW, and was guaranteed that I could go online to cancel my subscription. So I sent them an email telling them that I no longer wanted ANY videos from them. '

Today my account has been charged $26.85 for GGW movies. Customer service said that they tried to charge my card 4 times over the last 2 weeks. I explained to her, in my eyes, if it didn't go through 4 times, there is a good chance I don't want the movies.

I purchased one DVD and they entered me as a member. I called and cancelled the membership I never purchased but they keep charging me $29.95 a month.

I called again, they said my cancellation number was not valid. I paid $130 for one DVD - kinda pricey. I had to cancel my credit card to get rid of them.

They are part of Girls Gone Wild. When you order any DVD's from GGW it auto checks a box that you don't know about and it automatically sends you 2 DVD's a month for $36.98 I don't want these videos and there is no way that I know about to get them to cancel and stop taking funds out of my account.

I ordered a video from Girls Gone Wild over a year ago...it was supposed to be a one time thing for $9.99. Then the next month they sent me another set and I called them immediately to cancel. They told me I could return the videos, but that it was too late for a refund so we kept them and told them to never send us one again.

2 or 3 months later I started seeing the charges ($36.98) on our credit card AGAIN, but this time from a company called VV Direct (their "sister" company.) They are still sending us videos and we are still fighting this battle with VV Direct.

My friend gave me $53.95 to buy some videos. I received the videos that I ordered. When I went to my bank on 3/02/2007, I had two overdraft charges and two separate debits. One for $25.98 and the other for $26.98. I never bought anything from them after my inital purchase.

I reported to the bank and they cut up my debit cards.

I cancelled my GGW subscription and was given a confirmation number. That same day I was checking my bank account balance and discovered that they were debiting my account the next day for not just one video, but two! I purchased a set for a friend as a gift and now I can't get these things to stop.

A few years ago I attempted to purchase DVDs. After I did not receive the DVDs I called to ask about them and I discovered that I had given incorrect credit card information. I was asked if I still wanted to buy DVDs by just giving new credit card information. I told the rep that I did not want to give new credit card information and to cancel my account.

For the past several years GGW has hounded me by calling my phone asking if I wanted to purchase DVDs and give new credit card information. I never once gave new credit card information and I never re-authorized GGW to charge an account of mine. I just put up with the calls, but when I received a DVD in the mail and learned GGW opened an account on me, it went too far.

Without my authorization on 11/24/06 my credit card was charged an unexplained $1.00 by GGW Video. Again without my authorization on 12/21/06 my account was charged by GGW Video $26.98, which would be the monthly subscription fee if I had opened and account with GGW Video. Now on 01/16/07 I was charged again the monthly fee of $26.98.

I authorized only one shipment of the videos and paid once. Then the first of this month they went into my bank account and charged me $25.98 TWICE on one day. I have not recieved any movies or anything. I can't get anybody to help me with canceling my subscription.

I now have a negative balance in at my bank and owe them money. I am so sorry for ever dealing with these people.

Can't somebody get this stuff off the television? How is this permitted? It's presented like and looks like ****. I have young children who have seen this. It's available on several channels. How do you explain this to a child who wakes up in the night and turns on the TV. These Girls Gone Wild infomercials are bad for our society and serve no purpose other than to promote ****. Blanking out the private parts is a joke.

I was recording a Star Trek episode late at night to share with my teenager. I saw the commercial for the Girls Gone Wild Video. It was so raunchy, I am afraid to watch the program with my daughter because even on fast forward it would be indecent by any community standard I've ever heard of.

I thought it a nice birthday gift for a buddy of mine to get the double DVD set as seen on TV, but found that he was continually receiving many more videos every month! Basically, 2 or 3 a month. I thought it strange that I had only ordered 2 and he was getting more than I had paid for until I found that I was being charged between $25 and $40 for each set of videos that were being sent.

Upon finding that I was being continually charged 3 weeks a month for videos I had not asked for, I was contacted by the GGW and asked if I wanted more. I told them 'no' and to stop sending me the videos. They subsequently hung up on me. A week later they called again and the man went through a number of steps, reconfirming my home address and credit card information in order to cancel my subscription. Then I found that my friend had received another video!

I called them back, and was sent through the same process, this time I was given a cancel confirmation number and was told that they HAD to send me another set of videos as an end-order. Upon getting them, the package was not self-addressed for me to send them back. I called the company again and was told that it was too late to return them for a refund. I have lost $83.96 each month that I was sent them videos that I never had asked for, over a period of 8 months = $671.68!

I saw your posting regarding the Girls Gone Wild commercials. My problem is that any time my twin boys want to watch some late night television on vacation or weekends, they may be subject to a bombardment of inappropriate sexual content. Their commercials are over the top, and obviously target a specific gender in society. HOWEVER, there's a large number of us that like to watch tv at night w/o this type of advertisement.

I am paying over $50 a month for disgusting videos I did not order or sign up for in the first place.

They will not cancel the order - I have called and sent emails! Over and over I have cancelled. I even sent them an email that if they sent any more or charged me again they were breaking the law. Still more videos.

I have canceled 4 times. 2 times they just ignored my cancellation, and the other 2 times they stopped billing me for 1 month then continued.

I have sent back at least 6 packages!!!!

I only ordered two tapes for $9.99 but they sent tapes every month for about 6 months. They charged my checking account each month even though I sent the tapes back unopened. I have had no response to my complaints or demand for a refund.

My account was charged 24.95 per month for 12 months ($299.76).

My 10 yr old son was up one night watching tv, he was sick and had a fever. The Girls Gone Wild TV Infomercial came on, I was so embarrassed. Even though the private parts are blurred out it is terrible to let kids see what is going on. Immoral.

I monitor my child's tv shows, but I never would have imagined something like that would be allowed on tv. It is even on basic cable now. This is something for pay-per-view.

I purchased the first set of dvds. After they began sending me more dvds and charging me more, I tried to cancel several times. I ended up having to cancel the card I used originally.

They call me everyday, sometimes 3 or 4 times a day. I have asked them to take my number off their call list but they still call.

I ordered one video, but they signed me up for a subscription. I called 7 times before they finally cancelled that subscription. They later called me to sell me another video, I specifically said I do not want a subscription, are you sure this wont be a subscription? They said yes, it was just a one time order, no subscription. But here I am again being charged monthly. I've sent 5 videos back so far, but have not received credit for any of them. I have talked to them when they call me, I have also called them several times to cancel, but they always tell me that I have to call another number. Unfortunately no one ever answers that number, I just get a recording saying they are closed.

I've lost about 200 dollars to these thieves.

I have been receiving several phone calls from GGW after telling them to put me on the do-not-call list. I do not know how they got our number, because it is a private number. But even after being told this 3 times they continue to call everyday.

Today I told 2 people to take me off the call list, and not even 5 minutes later, they called back. When speaking to the reps, they are rude and disrespectful.

I ordered two DVDs for $9.99, and was subsequently charged for additional DVDs. I have been charged three times since Feb 2006. I can get no one to help me at the GGW customer support numbers.

I have almost a hundred dollars in charges for DVDs that I never ordered.

My son, a private in the U.S. Army and a combat veteran, ordered a package, and kept paying for other packages as they came in. After about 10 came, he called and cancelled. He had to give them a debit card number to get the order. After he cancelled, they charged another $6.99 through EFT to his bank account. He and I both called and complained and they finally said it was a mistake and they had corrected it. A day later, a charge for $66.98 came through via aft. I called them again, and a self proclaimed floor manager calling himself Tyler told me that he had personally handled my son's account and it was done right and asked why my son wasn't calling himself.

I said that he was being deployed back to Iraq and I was trying to help him, and that I am also his attorney. Tyler then said well tell your son to call when he gets back from Iraq, and then laughed and hung up on me.

We've been hung up on several times, we have been called stupid in many ways, and their people spend more time trying to let you know that they are smart than helping you. I called back today and asked them for the address for their service agent, and they gave me the same address where they take orders, and the corporate name - Mantra Entertainment, P.O. Box 150, Hollywood, CA 90078.

I am thinking of filing a small claims action in Oklahoma or Texas, and serving them by registered mail, and waiting to see if they will defend themselves. If they don't then I have to find a way to collect the judgment. This is about them ripping off service men who are deployed and cannot fight back.

I keep trying to cancel these videos but they keep sending them. They make it hard to impossible to cancel with them. I keep having to pay for these damn videos and keep putting return to sender when they come in the mail.

I ordered 6 videos December 2005 for Christmas gifts. I have been receiving a new video every month since.

I have cancelled every month and nothing has stopped. My card is continually being charged every month and I'm out over $250 when I shouldn't be.

I received a phone call on 10/12/06 @ 5:36pm from a person who said that he was calling from Girls Gone Wild Adult Video. I stopped him right there & asked him to take me off their calling list. I received another call from them at 6:22pm and asked them again to take my name off of their list.

Something needs be done about this company soliciting sex videos by phone. I have a teenager in my home & do not think that it is appropriate for phone calls like this being made to any person's home.

Ordered one trial video as gift. Cancelled when learned how underage girls are manipulated to do these things and how they get no money but Joe Francis gets billions.

NEVER received credit despite numerous attempts.

This is a greedy, shady operation. I've given up trying to get my credit but I would give up more money to see that justice was done.

I ordered a set of dvd's (2 in the set) which cost $9.99. The tv commercial said "cancel anytime", so I emailed them a few days after I received the dvds. I asked them not to send anymore dvds and please take me off the monthly subscription list because I'm not interested.

About a month later, I received another package from them.

Back in 2004 I was one of those who received unsolicited dvd's from Girls Gone Wild after agreeing to purchase one video for $9.95.

By the time I was able to stop them I had paid $68 over what was originally advertised.

I ordered the GGW dvd for a friend's birthday. I specifically asked to have my account cancelled after the shipment. They told me to call in after I had received the shipment. I did and was told there would be no more charges.

I have since received two consecutive months of charges, individually totaling $26.98. I have literally tried all different times of the day to call and cancel but I hear the same recording over and over and over. When you hit option 4 for returns and cancellations I have never once reached anyone.

I am fed up and I am seeking legal counsel in regards to this dilema.

I bought a DVD about 2 to 3 years ago for a friend as a gift. I have not bought anything from them since then.

Two months ago they started calling me almost every day - 2, 3 and even up to 5 times a day. They won't stop calling. I've talked to managers about this problem and everyone has assured me that it would stop, but it goes on every day.

I had ordered a promotional video for just S&H, which was $6.99. Then, I got charged for $53.96 for July and August with nothing to show for it. I have sent an email to GGW support, but no response at this point.

I was solicited on my private mobile phone number for a set of videos. I agreed to order but the price of the videos and return policy was misrepresented to me, the total charge to my credit card was $260.98.

I tried to cancel the order the same day and was told I could not, but was told several times that I could return the videos when received for a full refund. Two months later, when the package had not yet arrived, I called customer service. After waiting on hold they told me they could not speak to me and would call me back. After several days they had not yet called back so I called again during normal business hours and was told the same thing. Again they did not call back.

I tried to email several customer service email addresses posted on their company website but these were kicked back saying the addresses did not exist. Finally a few days later I tried a different extension and got in touch with an operator who said my credit card would be refunded for the full amount. I waited a couple of weeks for the credit to show up and it did not. I tried to call again and was told again that they could not take my call. I still have not received a refund.

I recently purchased 2 DVD's from Girls Gone Wild, and a 3-day trail to their website, which has snow balled into costing me a little over $100 (as opposed to the $25 it was going to). I did not cancel my 3-day subscription, so apparently they took it upon themselves to sign me up for the monthly subscription of around $30 a month, along with a subscription of GGW. I went online and cancelled, but apparently that wasn't enough.

I just looked at my bank account information, and saw my account was negative $24. Seems a company called VV Direct had charged me $30. Apparently VV Direct is a sister company of GGW and when I had purchased 2 of their videos they gave my information to this 3rd party and they signed me up for another subscription. which I do not want.

There has to be something terribly illegal with companies exchanging my credit card number and then committing charges on them.

I ordered three DVDs fromGGW approximately 4 weeks ago. My MasterCard has been charged and still I have not received the items that I have paid for. I would like Girls Gone Wild to send me the items or refund my money.

I phoned the GGW customer service number in July and explained that I had received two double orders (that they sent on two different occasions). I told "Robert" that I did not want any more tapes sent to me and he should cancel. He repeated this, so I assumed that I would not receive any more of their tapes. August 3rd, I received another video with their label on in the package.

I was charged $16.98 for a $9.99 dvd plus $26.98 for a membership even though I canceled the membership in less than 30 days as required. It took 8 weeks to receive the dvd that was not worth $9.99. I e-mailed ggw and never got a reply, plus I phoned twice and was hung up on.

I was told I could not return the dvd and get my money back.

I subscribed to get the 2 free videos then immediately wrote them an email saying I wanted to cancel. Since then I have tried to cancel three more times. I've been charged three times at $25 each and not received anything.

Now I am deployed and cannot go to their site to cancel ,much less complain.

I, like many others, received unwanted videos in the mail each month and was charged $25 each time. Since I was having difficulties cancelling these shipments I refused shipment and had the videos 'returned to sender' by USPS.

When I called, after a few months without any credits for the returned videos, I was finally able to cancel but was told they would not credit me for the returned videos because I had no proof that I returned them. They claimed that USPS workers often steal the videos marked for 'return to sender' and many never make it back to them!

Girls Gone Wild started to call my house every weekday around 8pm. I have never ordered anything from them, and so I called them back to ask them to stop calling. They were rude and asked if I was going to order the videos. I asked to speak with a supervisor and they respond by saying they are in a meeting and will call later. The supervisor never called back but we continue to get harrassed every night by them.

I can not get any answer on how they got my number because I have never given my number to them or any other **** site.

I was called and told I was approved for girls gone wild platinum memership. I placed the order ($14.95, I think) but never sent the videos.

I was charged and never received the product.. Some call this theft right??

I had bought some videos, 3 months ago, from their website, and ever since I've been getting charged $24.98 per month. I'm thinking that's a subscription. I'm getting charged but not receiving anything.

We have NEVER ordered this company's product and do not understand why they continue to call several times a day. This is after I personally calling to tell them I'm on the DNC list and to take my number off of their call list. They say they will, but then they turn around and continue to call my number up to 3-4 times a day!!!

I have asked them over and over again to stop calling me and to cancel my account, but they call me at least once a day, sometimes three times a day.

They keep charging my credit card and sending me videos without my permission.

I ordered a set of two promotional videos after seeing an add on television. I recieved the videos about a week later and was billed the $14.95 that the videos were advertized. Then a week or so later girls gone wild contacted me and said that i had been approved for the platinum membership. At this time i told them i was not interested in the free videos that this membership included. I also asked to be taken off of the call list. Shortly after i saw that i had been charged $170 on my debit card. I called and had a hard time even getting someone to talk to me and they pretty much told me they couldnt do anything to help me. Worst of all i still never recieved the videos that i was charged for, so now i have no product to return for a refund.

I keep getting aggressive phone calls. I asked to be removed from the list and the woman told me that "I need to finish what I started." Which I guess means, they own me now because I ordered hats for a bachelorette party. Do I need to cancel m y credit card. This was four years ago.

Initially, I ordered the promotional offer in July of 2005 for 14.99. After receiving these videos, I called and cancelled. No problem. I was again solicited by ggw in February of 2006. I clearly stated that i was not interested in their product. However, I have been charged not only the 14.99 again but 24.98 for the past 3 months. No videos, and of course, no refunds. I have emailed ggw several times -- no response. I have also contacted ggw customer service several times for refunds only to encounter rude representatives. To this date, they are still charging my debit card, refuse to refund these fraudulant charges, but keep calling to send more videos (and mind you, I am on the DNC list!).

So far to date, I am out approximately 100.00.

I ordered one video but they kept sending me more without my permission. I called to complain and was told to send them back, then I received more videos.

I ordered several videos and gave my visa card number. I called yesterday to cancel the subscription and they said okay. Last night I had another $25 charge from them. I called back today to cancel again and they asked if I had a reason. I told them that I just wanted to cancel. They said I was a preferred customer and could review dvds for free. I told them that I wanted nothing else sent to my address and nothing else charged to my card.

Tonight I have another charge, this time for $35. Do I have to cancel my card to stop this?

I purchased a video in August of 2005. Shortly after receiving the video I moved. Girls Gone Wild continued to send videos to my old address using my old card (which is no longer listed at that address). I have e-mailed on four occasions and have called twice for assistance. The e-mails were ignored, and apparently so was my phone conversation. The person I talked to about getting a refund assured me that the ONLY way to do this was to have all of the videos I had ordered sent out to me for me to return to them. I asked why this was necessary as I just wanted a refund and he said there was no other way. This was 5 weeks ago, still no videos and no refunds. I tried calling them again today and was given to an answering service who would not let me talk to anyone or speak to a supervisor. At this point I am out $25 for 9 videos I never received. Also, I am receiving about 3 to 4 calls a day from them. When I answer the phone I get a meesage that says, "Please stay on the line, I have an important message for you..... I was unable to reach someone, I will call back later." I was told when I called that they would remove me from their call list (I am on the DNC list) and I still receive their calls.

I have lost approximately $225 in video costs, as welll as $120 in overdraft fees as I was not anticipating a charge last September.

I have been trying to cancel my membership for 3 months. After numerous calls I keep being told "our computers show that your account has been cancelled".

They keep sending videos and charging my credit card!

After ordering 2 videos 1.5 years ago, GGW has once again charged my account without authorization. I called to get a refund, and they said that was against policy. I would have to wait for the new videos to show up, and then send them back. However, I have moved and they had the wrong shipping and billing address. I asked to speak to the supervisor, but they said there was only one and she was busy, I held for 10 minutes and then they said I would have to call back. Upon calling back, they told me there was only 1 manager and HE was busy!! I asked to speak to the alledged verification service or hear the alledged taped conversation and they said they could not produce it. They suggested I file a police report. I have gotten the phone records from my phone company and can prove that I did not call them, and they did not call me. Any help would be appreciated.

This instance I lost $110.98. However, this is not the first time they have charged me without authorization. I just could not take $110.98!

I've been calling customer service for several months trying to get the subscription cancelled. I either get hung up on, or a message telling me they're closed. This month I was charged twice and the price is increasing.

I only wanted one video, but I've spent almost $100 on somewething that I don't want.

I saw an ad on TV for 2 videos for $9.99. I went on line, put in all my info, and purchased them. I paid extra for the express shipping, but didn't receive them until 3 weeks later. I called GGW and asked them to refund my money for the express shipping. They said they would (but I have never received the money).

I called GGW a couple of weeks later to cancel my subscription. The person on the phone said they did, but I'm still receiving videos and being charged almost $25 each month.

They keep pulling money out of my bank account for these videos that I don't want.

On Feb. 6th, I ordered the ggw video and paid extra for the express shipping as it was a birthday gift and I wanted it to arrive on time. The videos did not arrive until almost 4 weeks later. Now, they are sending additional unrequested videos and charging my visa card.

At first I thought this was just an oversite, now I realize it is an on-going scam. So far I have been over charged $24.99 twice.

I ordered a 2-DVD set when I saw a commercial for the Girls Gone Wild films. I saw the fine print on the website about being enrolled in the "monthly video program" so I sent out a cancellation letter the same day. It did not work.

I was later called by a customer sales associate who told me that if I took delivery of six (6) videos from their hardcore section, and then sent them back for a refund, I'd never hear from them again. So, I did just that, plus I wrote three letters: (1) to the Attorney General of Illlinois asking her to be ready to help me if GGW did not comply with my request, (2) a letter of complaint to the BBB, and (3) a letter requesting cancellation to GGW.

I was given my refund, but now the company calls me every day and I want the phone calls, aggravation and harassment to stop.

In December of 2005 I placed an order for 2 of the $9.99 TV offer for Christmas gag gifts. A month later, I started receiving unwanted phone calls from GGW, and as of April 14, 2006 I have received 43 calls from this so-called company.

When I answer the phone its computer automation saying “I have been trying to reach you, please wait”. Part of the time the message goes on to say “I cannot reach the person you need to speak too; I try again later”, and then hangs up. If I call right back, they are closed. When I do get GGW rude customer service, I get the same line, “what is your number, we will add you to our Do Not Call list”, but the phones calls don’t STOP!

I have filed 32 online complaints against them to the Do Not Call Registry and called the FTC twice to report what this company is doing. I called the Better Business Bureau of CA and they told me they had 536 complaints against GGW, and are not a member of the BBB. GGW has an F rating with the BBB, the worst rating a company can have.

We just got a new cell phone and have been getting calls from this business 3 and 4 times daily!! We are charged for the minutes and don't know how to stop them. We have never had any contact with this business before.

They continue sending videos and when I return them, there is no credit to my account. I will be closing that account to prevent any further debits from GGW. So far it has cost me $85 for the one $10 tape I originally ordered.

My ex stole my credit card and ordered videos from GGW. I took him to court and won, so he had to pay for the videos. But they kept coming! I finally got GGW to stop sending and charging for videos by having my bank cancel their payments. The videos stopped coming.

Here is my problem.... For the past several months I have been recieving phone calls from GGW EVERY SINGLE DAY!!! Today, for instance, I have received 4 phone calls, so far. I fully expect there will be several more by the end of the evening.

I have called the numbers back and reached someone who told me that I would be removed from the contact list. I have done this between ten and twenty times. The calls have increased. THEY WILL NOT STOP CALLING ME!!!!

I ordered one video from them and didn't know that they automatically signed me up for a monthly order of around $20 - which is, again, automatically charged to my credit card. When I tried to return the video I was on the phone with some guy that wouldn't let me say anything about returning them because he had so many promo's and new videos that I could order. He kept ignoring me and kept trying to sell sell sell!

After that conversation I hadn't heard from them for about a month, then the calls started. They would call three times a day (between 8am and 10pm). I keep telling them to stop calling and to take me off of their list .

Girls Gone Wild calls my house at least 4 times a day sometimes more. I have a 14 year old son that does not need to be subjected to this, let alone we just don't want them calling any more. We have never contacted them in anyway and somehow they took it upon themself to just call us.

It has got to stop.

I initially purchased the GGW videos as a joke Christmas gift for my boyfriend. I did not KNOWINGLY AGREE to have more videos sent me every few weeks at almost triple the initial cost nor did I KNOWINGLY AGREE for these to be charged to my credit card each time. Nor did I KNOWINGLY AGREE for a monthly membership. Nor was I ever issued a username/password for any such thing (their own database couldn't locate a user name/password for me). .

A phone number was a MANDATORY FIELD in order to make the initial purchase. It did NOT mention that their representatives would be calling me all the time for me to buy yet even more videos.

Also the GGW representatives have made FRAUDULENT/MISLEADING statements in order to make the sale. They wanted to send me 5 more "Complimentary Videos" for just $55.00. How is that Complimentary? When I asked, "If it's complimentary, what's the $55 for?" and was told it was for "shipping". Later I was told it was for the videos themselves....again - that is "complimentary" how ???

Somehow GGW got a hold of my cell phone and I get 3 calls a day. I am being charged 1-minute airtime for every call they make.

Girls gone wild calls an average of 2-3 times per day trying to sell me their dvds. I made a purchase one time, and attempted to stop the subscription many times afterward, finally having to call their central office. (the internet method of cancellation was ineffectual three months in a row) These recent phone calls are aggressive sales people who are rude when I ask them to stop calling. They will not give me a manager, and the last gentleman, when he said, "what if I offered you just the shipping," answered my reply ("what if you stopped calling me") with "what if you hang up in my face?!" and hung up on me. That is a typical exchange; alas they continue to call.

In trying to cancel, I ended up with 3 unwanted DVD's. Now I find myself harassed by unwanted phone calls, though I ask them to stop calling each and every time they call.

A telemarketer called and said they were sending me eight movies, with no obligation to buy them, and wanted to confirm my billing address. I said I did not want them to send me anything because I did not want the hassle of sending the movies back. Telemarketer hung up before this was fully conveyed.

I know this company has a history of billing people and sending them stuff they did not order.

I ordered and received the promotional $9.99 offer I saw on TV. A couple months later I started receiving monthly videos at $25 bucks a pop. I was never told about the subscription.

One day I was called by GGW and this guy tried to sell me more videos. I politely told him "No" several times and then he just hung up on me. Very rude.

I am now trying to cancel my subscription, what a nightmare. I have tried calling the customer rep line several times, the reps keep hanging up on me. I am out about $100 for unwanted videos.

The problem started when they called me and told me I won three DVDs and all I had to do was pay for shipping. Now GGW keeps sending me videos that I did not order. I keep sending them back, but I don't get a refund.

I will not call them by phone because of their pressure tactics. I have email them, but get no response.

We have been steadily returning the videos sent to us by this company and have tried canceling our order. Each month they continues to charge my checking account for $24.98 and we cannot get them to stop. At every attempt to contact them via email and phone, the problem continues.

Over the last year we have lost 100's of dollars for a product we do not want and have sent back.

I ordered a DVD I saw on a commercial for $10. They sent it to me and then continued to send me DVDs every month, charging my account $25 each time.

I called customer support and was put on hold for 10 minutes. I told them to stop sending me DVDs but they haven't.

I've returned all the extra DVDs they sent me and haven't received any refunds.

While fighting for my country in Iraq, I was charged for videos that I didn't order. My family had to work with the bank to get the case opened, and then the money was given back.

My bank told me it was a scam.

I ordered 2 videos for $15 from GGW and now they keep sending me videos at $25 each.

I have been drained for $225 and thanks to them, I might not be able to pay my tuition.

I ordered a single DVD from a TV commercial and paid for it with my credit card. It was terrible.

On my next credit card statement, a $26.62 charge had been applied. When I called GGW, they told me it was because I had ordered a subscription (which I did NOT). I told them to cancel my alleged subscription and asked WHERE I had supposedly signed up for a subscription. The rep was unable to tell me, but did say my next DVD was on the way and that I couldn't get a refund until I returned it.

After another three weeks, the video arrived (it couldn't have been sent before I made that call!) and I returned it the same day. That was about three weeks ago and I am still waiting. WHAT A SCAM!

How can GGW continue to stay in business when their business is obviously ripping people off???

GGW calls me a couple of times a day, every single day. When I answer the phone, I ask them to please stop calling me. It is a hassle to screen my calls, and embarrasing to talk to them while in the company of a friend, etc.

For at least two months I have been getting a phone call for "Jonathan" from 1-800-689-3666. After telling them a couple of times that he no longer has my phone number, I got aggrivated and called the number back. I got the GGW recording!

I talked to a rep and calmly asked them to remove my phone number from their computer. That afternoon I received two phone calls!

The next day I called back and asked to speak to a supervisor, the rude rep told me there was not one available! I have been hung up on several times and just want the calls to stop.

GGW is overcharging my credit card every month for more than I agreed to. I have gotten three videos and I have payed every month for the last six?

I can't afford this and I do not want to be paying for something I'm not getting.

I ordered a two-video set from Girls Gone Wild for $16.98 and a three-video set from SpringBreak for $8.95. As my better judgement dictated, I read the fine print and felt safe with the "Cancel any time" message on the front page and within the fine print. Immediately upon the video sets arrivals I emailed both suppliers with a request to cancel all/all subscriptions in my name..., it never happen. I've emailed each supplier on three different occassions since the arrival of my intial order, with having "returned to sender" each subsequent video as it arrived (unopened of course). I'll be contacting my bank tomorrow with having four unauthorized deductions charged to my Visa C.C. to this date.

I ordered the introductory video of Girls Gone Wild for $9.95 then they just kept coming. I am now being charged $24.95 for each one and sometimes they send 4 a month. I have not authorized them to charge my account for any additional movies other than the one I ordered.

I have been sending them all back but they still keep charging me for them. Today a represenative from GGW called my house to offer me a special rate and when I began to tell her that I have not authorized them to charge my account and I don't want the movies, she hung up on me!

My bank account has been overdrawn because of this.

I ordered a video from the website and was unaware that I was being added as a member to a video mailing scheme where my credit card is being charged $24.98 every month and they mail a video to me without my asking.

I'm a student paying for school by joing the Army. I don't have money to spend on girly videos. I was under the impression that I was simply ordering one video from GGW at that one point in time.


Quantcast