United Publishers of Atlanta, GA (404-845-0403). I was suckered into this magazine subscription a few months ago. They use the tag team method. The first person that calls you immediately congratulates you for being the winner of $500 worth of gasoline/food and subscriptions to several magazines of your choice. They give you a price then transfer you to the person that "closes" the deal. Then, you get stuck with what you think is a great deal. When you get the packet, it reveals the true costs. You have 10 days to cancel. When you call to cancel and get your money back, you can't. You'll have to accept the agreement that they suckered you into in the first place. They started calling me again with the same line that I've been chosen as the winner—tag team method again.
I tried to get a price out of the first rep, but she said she would have to get my contact info to her boss and the boss would be calling me back. They did call back at least 10 times in a 30-minute time span. I finally answered and asked for the cost up front and the rep told me to go hell and that I was ignorant. Then, she hung up on me. I called right back and that rep said the company is too big to know who called me and then she hung up on me. I called back several times to the same number that had called me over 20 times in March, but now no one answers the phone. They don't know me. I'm not going to stop with just phone calls and online complaints. I'm going to the BBB first and then I'm going to track down the owners and keep sending them letters until I get an acceptable response and apology or disciplinary action for that rep that called me ignorant. Evidently, this company is allowing/and or promoting abysmal, rude, obnoxious, ghetto CSRs.
