Tristar Products

After watching a television infomercial advertising the Genie Bra by Tristar Products, I called the number on the screen in September 2011 to order the product. While speaking to a representative to place my order, she asked if I would also like to join a special club that would provide me with various perks, such as rebates, gift cards, gas cards, etc. After ordering my Genie Bra, I opted to join said club and was provided a membership number. It was: 1131680715.

I received just the $20 rebate shortly afterward in the mail.

The account number on this $25 card is: 607228935640 if this helps.

They provided me with your contact information, so that I may resolve this issue and hopefully, receive some sort of compensation. Thank you for your time.

On November 4, 2011, I placed an online order for the Genie Bra and even ordered an additional six. My total came to $174.78 with the shipping charges. The debit was submitted to my bank account on 11/4/11. Today there was an additional debit of $174.78. I called Genie Bra and was told that they send a per-authorization charge for the bank to hold the funds and that my bank was the one responsible for removing the hold. I called my bank and they told me that Genie Bra (aka TriStar) had to release the hold on those funds.

I asked my bank if Genie Bra had been paid and they confirmed that the money had been sent to them as of 1:15 am today 11/7/11. My bank also told me that Genie Bra could call them with a code that they have and release my funds. I called Genie Bra back and their "friendly" customer service told me that the funds would be released. However, they did not offer any specific time as to when the funds would be released so basically they are holding $174.78 of my money for no reason. They have already been paid! Their customer service representative would not let me talk to a supervisor or anyone in charge. I am furious!

Montel Williams Living Well Pressure Cooker. It will not hold pressure. Called two times to return but they never send a label for the return. Now they also refuse to return my money ou replace the unit.

The product was received in the mail without any invoice providing the company's policy on when a product must be returned. When I called to cancel future orders and return the current order, I was told that it was too late. When I asked to speak with a manager, I was told that it was too late and that they would tell me the same thing.

I asked several times and finally was told that I would be referred to someone and instead was passed over to a voicemail. I left a message requesting for a return call and no return call was received. Call was made a few days later and the same thing happened. On the second call, I asked for their corporate phone number or in-house legal department to file a complaint and was told that they were not able to provide these details; this was a Customer Service office only.

I am unhappy with the product and service I received which causes fatigue and stress.

On Feb 9, I ordered the Dog Pedic deluxe, size small for $80.14. On Feb 20, I was notified that my item was shipped. On March 4th, I received the item in medium. I immediately called, and was told they would email a return form to return the item, and they would send the replacement out immediately. I waited 48 hours as instructed and never received the form.

I called again and they said they were sorry, and would send it to me, and they could not send a replacement until I returned the other bed. Again, I waited and did not receive the form. I called again on March 9th,again apologies they claimed it was sent but I never received it. so I told to mail it as they said I would have by the next day and they said they were going to send me a replacement at the same time. On Mar 11 I did receive the return form.

On Mar 12th I sent back the item. On Mar 17th I called 40 min wait on the phone. On March 18th, I called again. Now, I was told they had my dog bed pending, as they were out of stock. When I asked when they expect them to be in stock, the person was unable to answer me, except to tell me that was why they sent the medium sized bed. I then requested to speak to a supervisor. I spoke with Crystal (ID # T68). I complained about the way the company operated, giving me a different answer with each call.

The length of wait time on the phone, and that I was charged for the bed, and now I have to chase them to get the bed. Her answer was, they could not give me a date, or even an idea when they expect a new shipment. I told her I want a refund, and cancel the bed. She claimed it will take 3-5 days for the refund. I will give 5 days, and if the refund is not processed, I will followup with further action. They are a very unprofessional company. They made a charge to m,y credit card.

I ordered Healthmaster online. This was supposed to be a gift. That same day, I decided to cancel. I called, and they said it's not in the system. I called the following day, and again, they said it's still not in the system. I called the next day, and the answer was it was sent. I said why, since I have been canceling this for three days. I did what they said to go to the website. But it doesn't work; it, not doing anything. Every time you call, you waste more that 20 minutes listening to their advertisements and the web site that does not perform at all. Then you get people with attitude, when you are the one being ripped off.

I started this dreadful action on November 23, 2009, and they took the money on November 30,2009. There was more than 72 hr to cancel. They didn't help at all to cancel this. And then I fought with them since December 2 to December 25 that they turn on and off their phones, because the machine picked up and then hung up on you. What kind of business does this?

I have ordered from the TV, and this is the first time I got ripped off. By December 25, they returned $89.98. And only today did they finally answered saying that they paid the machine and that the rest of the $149 is shipping and that they're sorry that it's all they can do. I said, "No way. I cancel that order 3 times before the 72 hours." They owe me $61.92 plus all the headaches that I had to endure with their attitude.

No one explained that they steal your money for shipping and handling. All those things are not explained. They had plenty of time to explain to the consumer what they are doing. I have ordered things from the TV, and this is the first time that a person from the TV has a scam using the money from consumers who were believers.

Because of this, I won't buy anything from the TV, because this person is getting away with our money, when he is not legal himself. Shame, shame, Mr. ** for abusing your clientele in this form. I need my money. I worked hard for it. And the $61.92 that he owes me should be paid in full. Explain things right. Why go around a bush when that is not needed.

Ordered Jack LaLayne Power Juicer on Sunday, November 29, 2009, around 1:30 pm. Called to cancel order around 3 pm and spoke to Anthony who told me order wasn't in system and it would be 24 to 48 hours before it was processed and to call back on Monday. Called back on Monday, 11/30/09 at 8:55 am and spoke with Christina who said it had already shipped and I couldn't cancel. Yet the online status indicated processing.

Christina refused to provide a supervisor; they were unavailable. She told me my only recourse was to refuse shipment. Christina would not provide email confirmation of our conversation. She provided me with the warehouse address; when pressed she provided an address that was supposedly the corporate address. She refused to provide me with the names of supervisor nor president of company.

Later spoke with James who indicated that the shipping information wasn't available and wouldn't be until tomorrow; yet, they insist it has already shipped and is not in their control. Charges are pending on my credit card. Hassles of refusing shipment and returning product.

I have attempted twice to order a part for my Jack LaLanne juicer, JUICER EXPRESS BLADE/FILTER. The juicer itself works fine, the blade is dull and need replacement. The first order was placed on 4/9/09 and was cancelled in July by Tristar company due to the item backordered. The second order was placed on 8/10/09 but was again cancelled on 10/7/09 by Tristar company due to the part being on backorder. In both cases, I never received a notice that you cancelled my order. Both times I have been placed on a waiting list to fulfill my order when the part comes in. Instead of filling my order when the part is available, my order is cancelled. I then have to re-order the part and be placed at the back of the line.

In December 2008-January 2009 I had ordered several sets of the Obama Inaugural Coin Set and Barack Obama Presidential Coin Collection/Limited Edition Barack Obama Colorado State Quarter...I had opened one set of each to see what they looked like and with excited eyes was disappointed. Due to school I put them away for about a month, until I had time to wait on line for customer service. As I had expected it took over 30 minutes and then was disconnected. That ****** me off, but I still tried again. After 15 minutes I hung up and decided to try another day. A week and a half later I tried again with the same results. So I kept trying everyday after that, only I would not wait but about 8-10 minutes and then hang up. Finally, another 2 weeks goes by and I get an answer. But, not with the answer I was expecting. I had explained the circumstances and they found my name and the date of purchase in their system. The Customer Service Representative then told me that I was past their return policy date and I could not receive any refund for the products.

I was Mad as Hell and demanded to speak with a supervisor; the customer service rep. told me that the supervisor will tell me the same as she had done. I did not care, but I'd rather speak to a Supervisor. It took over 20 minutes before anyone answered the phone again. The individual that answered was not a supervisor, so again I asked for a supervisor and was put on hold for another 10-15 minutes. The next answer was a supervisor. I again explained my disappointment with the products and wish to return them for a refund. I also explained why it has taken so long for me to return them. I wanted to get an RMA number from them so that I would know I was getting my monies back. After several minutes of battling back and forth he finally gave me two RMA #'s. Not thinking at that time due to the stress this has caused me, I needed two more RMA #'s for the last two bags. I packaged the ones that I had RMA numbers for and sent them back. I watched my checking account and it took almost 30 days before I saw the refunds, but at least I got them.

Now for the two I have left, I again called and it took some time before I got an answer (another week and many minutes waiting), Again the customer service rep denied my return, again I explained what had happened and asked for a supervisor and again explained what took place and asked why am I not able to return the product now--the last supervisor had authorized all the product to be returned and he failed to give me enough RMA numbers for the complete orders. That did not make any difference to the supervisor, he stated that was all he could do and apologized and stated that our conversation was concluded; with that he hung up on me. As you see, I was Steaming Mad and still am over this whole ordeal. I've sworn to never order anything from over the Television again and so far I've been able to resist.

All I'm asking is for my money to be refunded to me as stated in the agreement in the beginning.

I ordered five Barack Obama Presidential Coin Sets. Which was suppose to consist of a Washington Presidential Dollar Coin, Kenndy Presidential Half Dollar, Hawaii State Coin, and the Illinois State Coin all with Barack Obamas picture imposed on them. All for $89.95 plus S&H. I recieved the Washington Presidential Dollar Coin, the Kennedy Presidential Half Dollar Coin, and two Hawaii State coins instead of a Hawaii State coin and an Illinois State Coin. After tracking down a number that I could call I was told there was nothing that could be done. There commercial which airs on television specificly states that you will recieve one of the four coins with Barack Obamas picture imposed and certificates of authenticity. All I want is what I paid for on the commercial.