Time Life Inc.

I called because I kept missing the TV ad but had the phone number. When I called back, I made an order for the Country Western discs for $132.95. That was taken out of my credit card on 12/11/11 and was received just before Christmas. I started listening to one of the discs and realized that it was not the one I wanted. The one I received was all 1940's to 1960's that I already had. The one I wanted was the more current country western and I found out that it was the "country's got heart collection".

When I called back, they told me to return it and make sure I put insurance on it which I did. The cost was $13.54 including the shipping. I did that on 1/6/12. Which means that once I received the discs and I returned them was only two weeks. I received a letter dated 2/1/12 stating that they would not accept my return as it had to be there within 30 days from the date of order. I have watched their commercials and all they say is that there is a 30 day return policy. Nowhere did they say it had to be back to them within their 30 day window.

This is why I dislike ordering off these commercials. They always try and keep the money if they can. Not only do they have my money but they also have the discs. I would accept them sending me the ones I wanted in the first place. My plan is to call the State Attorney General for the State and make a complaint about fraudulent advertising.

I ordered some music CDs from a Time Life company that advertised on television. I did this in direct deference to my own policy of never ordering anything from Time Life, based on my 33 years' experience as a mailman. Nonetheless, I ordered the CDs and paid for them with my credit card, which I did over the phone. I was pleased with the music, and I watched the credit card statement for the first three months to be sure they were not charging me any interest, as stated in their ad.

At the end of that time, the debt was paid off, and I thought everything was done. Recently, I examined my credit card statement and discovered a charge of $24.95 on it, which I had noticed before, but because of the relatively small charge, I didn't pay it much attention. When I researched my records, I discovered that that charge had occurred on my statement for over a year and a half. I realize that it is my mistake to let that charge go on uncontested for that length of time. However when I called the 800 number listed above and talked to a representative, she informed me that this sort of thing happens quite often.

Obviously, I felt like a fool, but I instructed her to stop taking the payment from me, and I asked her what it was I was supposed to have been receiving. She told me that it was protection for fraud or something of that nature. I told her that I had never received anything in the mail, in writing or otherwise, concerning the service I was paying for. I also asked her how it came about that I was billed all this time for this service. She said that because I didn't decline a service verbally, apparently at some point during the conversation I had when I ordered the CDs, that I was agreeing to this service.

I have no recollection of such an agreement, and I certainly didn't receive anything written at any time from this company. Once again, I take responsibility for not noticing the charge for such a long time. However since I live an active life style, I obviously have not been paying close enough attention to my credit card statement. That has now changed.

My complaint is that this company fanged me for $24.95 for a long time, and I didn't receive any tangible service or value for my money. I didn't know nor do I now know what it is that I was paying for. The company, which shows up as SEM* Value Plus on my credit card statement, never sent me anything in writing. They did however credit my account $24.95 x4 on my most recent credit card statement.

I feel that I am owed a full refund of $24.95 per month, dating back to the time when the order was first placed. I think this is a prime example of fraud, just as it was back when I was carrying mail and I listened to my patrons complain of receiving books and record albums which they did not order. I wonder if mine is the only complaint you have received.

Have the same situation as a few of your posted consumers. Really trying to find out their outcomes to use when I go to court. Or use any 'prescience' to expedite my court case, or allow for adjournment. Think I have enough documentation for a favorable judgement, but every little bit will help.

Like Pamela's posting of Brookings, OR 10/2/2010 I didn't confirm an order after hearing the sales pitch. But did get billed. Like Jane of Heltonville, In, 2/9/2010 was getting billed for the Value Plus. Fortunately got that stopped immediately and was credited back to my credit card. Christopher of Hilo, HI, 3/26/2009 got the multiple purchases same as me for CDs I think. Don't really know, never received the item(s).

So my real comment at this time is there any way to get information on any of the cases listed and the verdicts? You give me theirs or tell me how to get them and I'll give you mine, later? It's probably too late for an attorney to contact me, but I'll leave that option open on this form.

Going to court Nov. 30, 2010, with a group that bought out the credit card debt on this item since Time Life would not contact my credit card company, and my credit card company would not take my word (which I understand). But Time Life would not contact the credit card company and the the credit card company would not contact Time Life. I cancelled that card (not them) and now the charges +% are $900. But the unique thing is, in my checking the credit card company accounting math, I actually overpaid and will be going for approx. $100 refund from the debt purchaser.

I have the same situation as a few of your posted consumers. I'm really trying to find out their outcomes to use when I go to court, or use any 'prescience' to expedite my court case, or allow for adjournment. I think I have enough documentation for a favorable judgement, but every little bit will help. Like Pamela of Brookings, OR on 10/2/2010, I didn't confirm an order after hearing the sales pitch but I did get billed. Like Jane of Heltonville, In, on 2/9/2010, I was getting billed for the Value Plus. Fortunately I got that stopped immediately and it was credited back to my credit card. Christopher of Hilo, HI, on 3/26/2009 got the multiple purchases same as I did for CDs I think. I don't really know if they never received the item(s). So my real comment at this time is there any way to get information on any of the cases listed and the verdicts? You give me theirs or tell me how to get them and I'll give you mine, later?

I went online to order a set of DVDs for $39.99 Free Shipping included. I entered my name, address & credit card information, and then saw an "order confirmed" screen but in order to get to my 'receipt' I had clicked through their various other offers, each time clicking on the "No Thanks" button. When I finally got to my 'receipt', I saw that my "Order Confirmation" showed an order for a 12-DVD set, for a total of $119.96. I never ordered/authorized that.

When I called the customer service number to try to rectify their mistake, I was told that my order wasn't in their system yet, and by the time it appeared, most likely the item would have shipped and I'd be charged for it. This is pure fraudulence on the part of this company. At no time, did I agree to purchasing as 12-DVD set for $119.96. My credit card will be charged $119.96 when I only authorized a charge for $39.99.

I signed for "free intro" CDs. I kept receiving overpriced CDs thereafter. I called them to cancel but since it was one month after, they would not take any back and I have to pay even if I return it. Otherwise, they threatened me to send to collections. I told them I don't want it and it will be all returned. Their answer: We send you to collections even if you return all CDs. They were forcing me to keep something they sent me without me picking it. Crappy deal! My advise, go and pick your own music at the store. Those automatic charges suck and it's a lot of work to get rid of them later.

I purchased CD's for Christmas gift with debit card. I received merchandise fine however, my checking account is being charged every month for member services through Value Plus. What service I am I supposed to be receiving, I don't know. They will not tell you who gave them the card # except it was from a purchase on 11/9. They also say they can't credit your account but yet they can debit it. Do not buy anything from Time Life.

time life inc. got my credit card # for one purchase and now they are using it multiple times w/o my authorization. criminal identity theft and/or creditcard/postal fraud

ordered relaxation cd's and now all i have is a life time of anxiety-crooks need to be stopped!

I ordered timelife soulstories CD collection but never recieved the product. When I first ordered the product I sent a money order of $163.00. I sent it for next day delievery on December 15, 2008 and it was recieved on December 16, 2008 at 9:28 am and was signed by K.Luke. Two of their representatives explained to me that there was a 5 day delivery fee which was $12.95 and so that amount is included with the $163.00. When I called back they said that there is no such thing as a 5 day delivery fee only with credits it exist. So I explained to them that I wanted a refund of the $12.95.

I called again about 3 weeks later and now they told me that it takes 3-4 weeks for a money order to process. I called again 4 weeks later and they said that they don't have my account on the computer and that it will take about 4-8 weeks. It's been 10 weeks and they still don't have my account on the computer they told me that they do not recieve the money orders in their location that it's recieved somewhere else and there is no way of knowing whether they processed the money order. This was suppose to be a Christmas gift and we are now in Feb. 27, 2009. I have my receipts, tracking number.

Product never recieved

I bought the I can Only Imagine CD - I paid with Credit Card - knowing that I agreed to try other TimeLife music - but NO obligation to buy - CANCEL anytime -

I cancelled as soon I got my next CD and mailed it right back - I received FOUR more CD's sending back each and everyone - and called EVERYTIME to cancel. The last three times I called I was told the computers were down and the couldn't see my history or cancel but they would be the order in - each time I would receive ANOTHER cd - and they were NOT 4-6 weeks apart - I received three in ONE MONTH.

I have called sent emails requesting a FULL for all CD's except the first- to no avale - I have only the first cd in my pocession yet I have paid for all of them!

PLEASE PLEASE HELP

I ordered a set of CD's from Time Life on TV and charged the payments to my credit card. I received the CD's and the songs were repeated on the other CD's. I decided I was not satisfied, I called 1-800-277-8911 and told me that they were going to refund my money. In the mean time I went through my bank account summary and I saw a charge for $16.95 from WC*Value Plus. I called my bank and they gave me more info on this people.

It turn out to be that they charged my account for something I did not even signed up for. They do business with Time Life but somehow I ended up in their mailing list I guess. I do not know how they got a hold of my account and began charging me for whatever I am not sure they offer, I have nnot even received a call from these people nor have I cal them authorizing anything. I call them later on 10-26-06 vand the representative was too rude and told me that they will refund my money as a credit into my bank account within two satements cycles, that means within 2 months? I went ballistic of course. I called my bank and they are investigating these people and the unauthorized charges. A total mess!

I called to order a CD that was only $9.99 on a televion advertisement. The representative was also trying to get me to order other CDs. I insisted that I did not want any other Cd but the one CD I want for $9.99 + Shipping & Handling. The conversation was recorded. The problem is that when I looked at my bank account, I noticed they charged me $151.13. I was outraged. I called them immediately and demanded a cancellation of the order.

Not only were they rude and unprofessional, they denied me an order cancellation stating that the products that I did not order were already shipped. The representative then asked me to hold for a few minutes and then he hung up the phone. I called again and spoke with another representative and I stated the same situation to her and her response was the similar to the other representative. I then asked to speak to a supervisor, the representative asked me and I qoute, "Why do want to speak to a supervisor?" This issue has caused a financial hardship for me special during the holidays.

I do not think that any customer should be lied to and charged for products that they did not originally ordered. This company is scamming customers throughout the country and I believe I am not the only victim here. They have to be stopped.