I have been trying for so long to find someone to help with this situation that I almost gave up. Now I am so aggravated I finally googled Super Supper complaints. More than a year ago, my kids gave us a gift certificate for $50 for Christmas. When we went to use it, the place was closed. This is not the first time that this has happened to us. We tried to contact places in other states and could never make any progress. What a scam this is. I'm sorry for their inability to keep things going in a rough economy, but our kids were being practical by giving us this gift. They even have a business in the same complex where they bought the gift certificate. Who do you trust these days? Thanks for listening, any help you can give would be great. Now, it is more about principle. Thanks.
Consumer Complaints & Reviews
I contacted her and she says it's a closed business with no assets so she can't give me my money back. I contacted the Pa. Attorney Generals office who conducted an investigation but say they can't do anything either. They advised me to sue her in my district magistrates court.
I had a massive heart attack in February 2009 and had open heart surgery. During my extended recuperation my wife also had several procedures that had her in the hospital. During my recovery, many of the people I work with, knowing we had no family living close to us, contributed to a gift certificate that would assist us both in the preparation of our meals. My wife and I visited the store after receiving the Gift and decided to wait to order until the dietition I was to consult could advise me of the type of food I could have.
In the meantime I accompanied my wife to Atlanta, Georgia for surgery needed for her diagnosed pancreatic cancer. By the time I returned from her surgery (3 weeks later), the Super Suppers store on Golf Course Road in Albuquerque had closed. Repeated phone calls to the corporate office in Ft. Worth, Texas, have given me no one to speak with. I did call one of the other franchise stores on Lomas BLVD here in Albuquerque and the person who answered, was in the same business but had purchased the store from Super Suppers. They stated that they will not honor the gift certificate since they recieved no money for them and also advised that each store was individually owned.
I am very disappointed that the Super Suppers store I did visit was not honest enough to advise me they were in trouble and possibly going out of business. Additionally, when a corporation has a home office and is franchising a concept they should take some responsibility in making good on the promises that were made (paid in full Gift Certificates) by their franchisees to customers like myself. It is businesses like this that sour the consumer public on many businesses in general. I can understand if a business cannot make a go of it due to the business climate, however, it is inexcusable to take money for a service to be fulfilled, that knowingly cannot and will not be fulfilled.
Paid ahead for several meals. Went back to make a meal and lights were off, door locked. Several weeks later I saw there was a for rent sign in window. Have sent two emails to Super Suppers corporate office. Never got back to me. After seeing other complaints, this seems par for course. Super Suppers have been closing at an alarming rate and many people are losing their hard-earned money by paying ahead.
I have called the corporate hotline at 817-732-6100 and left numerous messages and have not received a callback. Almost all the phone tree options dump you into Sherry Stiller's voicemail and she never returned any of my messages. I even left a message on the phone option to speak to The President and CEO Bruce Thompson and it still directed me to Sherry Stiller's voicemail. I sent an email on 4/28/09 and 5/19/09 to sstiller@supersuppershq.com and support@suppersdirect.com and have not a response. I feel I should be refunded for this gift certificate that I was not given the opprtunity to use since the store closed. The "customer service" is non-existent as there is no way to reach someone in the corporate office.
