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Consumer Affairs


Is this your Business?

Rodale Books


Consumer Complaints & Reviews

I bought the Eat This, Not That! Supermarket book from Amazon. This was on 12/28/2011 and it is now 3/8/2012. A week ago, I got a letter from Rodale Books billing department saying my first installment of $13 something was due and now my total due is $30.94 and to pay now. What? I have never heard of Rodale Books until now and have never ordered more than that one book and confirmed with Amazon that yes I did get charged $17.57 for that book.

When I called Rodale to ask what they are talking about, the lady is just rude and says "we have nothing to do with whatever you did at Amazon". So I hung up on her right before I'm about to give credit card info. Google them and all I see is blogs like this and law suit in one state against them for this same crap they're doing to me. I just asked my girlfriend and I guess they did send me the same book I bought from Amazon but an older version of it like a few days after I got the one from Amazon. Somehow, they got what book I ordered from Amazon and my email and address, hopefully not my CC number, but honestly I wouldn't be surprised now. Man ** is up with this company? How can this be legal for them to operate? I'm not paying them a dime, but I can't let my credit get all ** up by collections. I need legal advice if it's out there.

Their business model appears to be based on getting someone on the hook and then making it very, very difficult and inconvenient to cancel. I have better things to do than return a book I never ordered. There is no easy way to cancel online, plus they make it extremely inconvenient to reach them by phone to cancel. This terrible exploitation should be made illegal. This is another prime example of an advertising company exploiting freedom of speech.

It's amazing to me how many people, especially seniors, have been abused and cheated and robbed by this amazingly dishonest business. Rodale Books needs to be fined and shut down. They started sending me Men's Health magazine, which I never ordered. I wrote them to stop it. I got no response. Then a month ago, they sent me an expensive hard back book that I also never ordered. I immediately called them, said didn't want it, wasn't paying for it or send the postage to return it. They said they would send me a paid postage return label, which was never mailed. I called again and they said would send again. Ha! I finally got it, only to receive a letter from a collection company demanding payment.

I am 63, with serious heart problems and this problem is very upsetting and harmful to my health. I tried to call them several times to deal with this and found you can't reach them by phone. They never answer. Please tell me what I can do. Thank you.

Since I canceled my subscription for Men's Health magazine, I continue to get yearly mailings from their publisher, Rodale. They offer you the option to say "no thanks" to a fitness guide but send it and bill you for it anyway. I have asked twice to be taken off of their mailing list, but they continue to send their yearly fitness guide and invoice me. This time, I am being billed for a book that I never received (I've moved). I have emailed them twice and never got a reply. Their customer service department is next to impossible to reach by phone. They continue to send invoices. Their latest invoices are accompanied by threats (credit status and legal avenues).

I keep getting a call from Tacar group for an alleged book I ordered. They are a third party collection agency hired by Rodale. They want me to pay the bill and have Rodale file a complaint and refund me money. I refused and the agent Jessica rudely hung up on me after telling me she would take further action. I don't even know how much I was supposed to pay because I sent the bill back to Rodale saying I did not order the book and thought it was done and over. Whenever this Tacar group calls, they don't say who they are calling for, just to call them back. I would never buy a book from Rodale after reading all the complaints. I guess they will take me to court. I think the bill was for like $40.00, but I am not going to pay and expect Rodale to pay me back. Funny that they would send me a book without a credit card number to pay for it. Please don't buy from this scam. I am tired of harassing phone calls and rude customer service representatives. They are not bullying me around to get money out me.

This company is sending me books that I did not request and harassing me for payment despite the fact that I requested a label for mailing the book back. They keep sending me invoices and do not respond to my requests. In addition, a year ago I asked them to delete my name from their list and continue to keep me on the list and continue to send me books. I feel harassed by this company by their continuation of sending books without my request and then harassing me for payment. Please help. Thank you

I bought the Men's Health, Ultimate Abs Guide, from a grocery store shelf. The book makes a number of references to a free 3 month subscription to a site. This 3 month subscrption does not exist, and it appears no one at Rodale is concerned that it ever will.

They are billing me for a book I never ordered or received. This is a scam and now they are sending threatening notes. How many seniors have they scammed that would just mail the money?

I ordered a book from this site. It plainly says 4 installments but my card was charged full amount at the time of order.

I received a box from Rodale that I had not ordered. Without opening it I refused delivery and sent back. They billed me $50.90 and I have called several times and emailed and can't get through on the phone and they never answer my emails. I sent the product back and never ordered it. They will not credit my account. Please help

They keep sending me books that I have not ordered. I wrote to them once before and told them I would keep them per Title 18 US Code Section 3009

More of a hassle than anything. Books arrive that I did not order. Then I either have to send them back or start getting requests for payment and late notices...

Rodale persists in sending me bills for magazines I never ordered. I've called Customer Service twice and spent 40 minutes on hold and have not been able to get them to stop billing me. They say I've ordered PV The Sugar Solution REV magazine. I have not. I think this company is fraudulent and preying on the elderly, and is trying to scare me into payments and possibly affecting my credit rating. I can't return PV the Sugar Solution REV Magazine because I never ordered it. They need to credit me for the $44.82 and clear my record. I am 77 years old and I cannot cope with being pursued by people trying to defraud me out of money.

They may be affecting my credit rating. They are certainly affecting my mental health.

We ordered Men's Health Magazine through this publisher. They then sent us a book with a letter stating here is the book you ordered. However, we never ordered a book. They also state if you don't want the book simply send it back within 21 days or they will bill you 53.52. They do not offer to pay for the return. Therefore, we have to pay certified postage to send this book back, when it was completely unsolitcied. Isn't this a negative option. Remember when they did this with CD's and now that is illegal?


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