Philip Morris USA

Today, I went to my grocery store to purchase a package of my favorite cigarettes (Marlboro Special blend). The clerk told me that they had changed the packaging. I said okay and purchased two packs. Later this evening, I opened a pack and to my dismay, you changed the filter. Nasty amber one and the taste was stronger than what I am used to, not sure if it's the tobacco blend or the new filter. In any case, I will not be buying them again. Nasty!

I opened a new carton of cigarettes, and the first pack was ripped like it was dragged across a blade on the bottom of the pack. It was still smokeable but stale.

I was given an under the counter CD player/radio for Christmas in 2009. The radio was used a couple of times a month and the CD player maybe 6 times total. In July 2011, I pushed the power button only to discover it gave an ''error" message. I looked online and found multiple reports of the same error on this model unit. I followed the troubleshooting suggestion (unplug and wait 20 minutes) and the error changed to 'no CD' and 'read' messages. The technical "support" chat line had me do the same thing again. And I was informed that if it had still been within the 1-year warranty period, the unit would have been replaced. I asked for a customer service number and was given a P.O. box.

After participating in the Outwit the West contest for multiple weeks and spending my valuable time doing the questions, I won a camera as a prize. This contest was open to all US Residents and military members stationed overseas as we are. I never received my prize. After calling them, they said they can't ship to me, so I just don't get the gift. There's no substitute, and it's just too bad, so sad and sorry. It's not good enough, Phillip Morris!

My time was absolutely wasted on this brand, this company, and this contest for nothing at all evidently. They did not stand behind there promise.

Since the government mandated the FSC in the cigarettes, I have had problems breathing, feeling ill all the time, and lit ashes falling off and burning blankets, clothes and carpets. Is anything going to be done? Or are we smokers so discriminated against that no one cares? It is legal to smoke, so why are we forced to take in even more chemicals that they don't even know the consequences from? We did not ask to be protected from ourselves. Just as people have the right to take or not take medications, shouldn't we have the right to refuse these untested chemicals? Who is going to pay for the things destroyed by burning ashes that should not be falling off? I have never burned anything with a cigarette until this new chemical became mandatory in them. What can consumers do to get this law changed? Is there a class action about this anywhere? I would like to put my name in there too.

I have been smoking for 26 years, with no problems. About six months ago, we moved to Nashville. When I bought my first pack of cigarettes here, I noticed they tasted bad. I thought they may be stale. But that didn't really describe the taste, or the taste they left in my mouth. Lately, I have been getting very nauseous immediately after smoking. My throat burns in a way hard to express, like I've inhaled melting plastic. I have also had headaches (I never have had many headaches in my life till now) and just a "sick" feeling in general. I have also been more fatigued as well. Obviously, it is the FSC's. I just bought a new couch, which now has a burn in the arm from falling hot ash! Their cigarettes are more dangerous now than ever!

This is in reference to your article on menthol cigarettes being more addictive then regular ones. I have smoked a long time. But i never smoked menthol. i hated them. Mayor blummburg raised the taxes so high on cigarettes in NYC that a pack could cost anywhere between 7 and 9 dollars. this was supposed to magically make people stop. i guess many did. but i couldn't. i found deals. Marlboro came out with Marlboro Menthol. These are always on sale. #3.00 off a pack bringing the price back down to 4.50 in some places and if you have coupons you are good tog. coupons are usually for menthol. Camel did the same thing. It allowed me to keep smoking. well whenever i thought it was too expensive the menthol was on sale. its amazing how you can get used to something. and now its all i smoke. and yes i dont want to smoke regular cigarettes.

I couldn't help but wonder why it was always the menthals that were on sale - now i know. what a game. is anyone looking at this? these should just be made illegal. i cant believe i am saying that but i don't know how to stop. the cut little handouts and patches they give out at our local hospitals and ferries do nothing. they dont offer any real stop smoking programs. in the meantime the tobacco farmers are pushing legal drugs. our insurance companies offer no real stop smoking programs - just stick on a patch ans seeya. this works for some, not for me. i need help. hypnosis or something. Since i read that article i may be angry enough to just throw these out. but i doubt it. honestly i dont think they want us to stop smoking. an entire industry would be out of business.

I just want to complain that I have smoked Marlboro for 14 years and I have yet to ever receive coupons or offers from Marlboro.I have filled out fro things,but never got.

This new lighter you sent me **** dog ****. The ZIPPO BLU skips alot and wont stay lit. Other than that, everything has been cool. I'm sure i'll die one day, but until then it's all good. Please don't send another butane lighter.

Billy ****

Just letting someone from Marlboro know my husband and I received 4 rolling duffles on the last campaign, we took 2 of them on a trip recently and they both split in two different places and had to be thrown away, there was no way to repair them.

I was mailed a Contest Booklet for a trip to Marlboro Country (cd Included)on 5/25/2006 for a contest that ended 5/15/2006. This is very annoying. Why would you do this? I've been a customer for approx. 35 years and you think I would get these things on time.

Unfortunately women smoke too and we save the miles but yet year after year you offer us ****...Please think about us when you do your catalog, I may as well smoke something else I always end up giving my miles to guys.

I rec'd an ad on Dec. 23, 2003, stating you would get a free pair of roadhouse rambler boots (2,500 were to be given away) if you called an 800# on Dec. 13, 2003 12 noon to 3p.m. ET. The ad also states you could rec. the names of the winners if you send in a self-addressed envelope that is to be received by Dec. 19. I believe Marlboro intentionally sent notices after the fact and had no intention of giving anything away.

i purchased a twin pack of cigarette (marlboro light menthol) in january 2000. inside of the package, there is a marketing survey inquired by philip morris. as per the fine print of the package, i will be received a lighter and incentive items in the mail if the survey is returned before 3/31/00 along with a picture id. i followed their instruction and returned it to the preprinted address in the survey. however, i haven't received any items since 01/15/2000, the date that i mailed out the survey. on 08/29/2000, i wrote a letter to the customer service of philip morris usa for getting explanation of their promise and offers. but as of today, i still haven't got back any responses from them.

i believe that philip morris is doing a marketing fraud for getting consumer information. as i stop by grocery stores, i easily can find marketing surveys regarding tobacco that are inquired by philip morris company. they also offer incentive items when the surveys are returned with a valid id. thank you very much for your attention to this matter. sincerely, dante ****