PartyLite/Blyth Industries

I purchased your diamond pedestal candle holder and discovered that it has a crack on it. I only use Partylite votive candles in it. Please let me know if there is anything you can do about it, as I have been a customer for many years.

I placed an order on 12/30/11 for sale of votives & tea lights. I received confirmation of both orders, but no confirmation number on the Votive print out. Many emails between me and customer service. Last rep said to reorder as they have no record of my order (which I received email receipt on 12/30/11 at 3:12pm). A reorder would mean I do not get benefit of sale price, which is why I originally ordered.

We have been using PartyLite candles for many years. Last night we had a tea light burning in a puc holder. The tea light candle started on fire, causing the puc to boil over. My husband noticed the smoke and came running in to put it out. Has this happened before? Can it happen again? Are the other ones safe to burn? The puc holder glass has cracks in it.

I purchased a Christmas globe music box quite a few years ago, and when taking it out of of the original box packaging, the globe has turned yellow.

I went to a party and never received my products which I paid with a check for $64.22. I saw my check was cashed and now it's Dec. 15, 2010 and the party was Nov. 12, 2010. I wanted some of the candles I ordered for Thanksgiving and I have got nothing.

I have 2 snow globes that the water is messed up in both of them. 1 is really foggy, the other 1, the water turned yellow. The 1st 1 is #p9015, the 2nd 1 is #p8652. How can you fix this problem please?

I tried to order from a brand new catalog for Christmas items, paid tax and shipping charges on it only to be told "it's not available." It's false advertising and I was teased into buying other item to go with it!

Back in October 2009 I ordered from Kara F. around 95 dollars worth of merchandise from Partylite and have never recieved it. I emailed partylite and never heard from them. I want my merchandise or money back!

I want to know why the company charges me A$4.95 fee each month when I place my first order and the answer makes no sense. They say it's to cover materials and literature but I don't order any literature. Then they say it's to run the website but I pay $14.99 a month for my website. I am paying Partylite and they are taking money out of my 25% commision and not explaining what it is used for. I would like something in writing.

I was scheduled to co-host a PartyLite candle party with my mom. A half hour before the party was to begin, I asked my mother why the company representative, Tommy **, had not yet arrived. She then called Mr. Tommy. He informed her that he was not coming. Evidently, he had sent her an email at 11am that morning, and because he did not receive a response, he no longer felt obligated to show up.

Frantically, my mother and I began calling the 30+ guests who had been invited. Several people were already on their way. Others showed up to be told that there was no party. Not to mention the $100 worth of food going to waste. So even though I do enjoy the PartyLite products, I will not ever do business with them again. The representative we dealt with still refused to admit that he ever did anything wrong. And despite several attempts to contact PartyLite customer service, I have gotten no response. This experience was both irritating and humiliating.

On October 17th, I gave a PartyLite party in Spokane, Washington. My consultant Dana ** told me that the products would be sent to me as I was the hostess. She, Dana, sent my orders to Spokane. That's when the problems started. I went to Spokane at Christmas. My order was not completed as she didn't send one customer's order. I got it on 12-24-2009. When I came home to Kent, I checked my order that I didn't receive. Two items were not there. I got two items that I only ordered one of. All I want is to either get the product or get my money back. I called the company twice and was on hold for 30 minutes each time. I would really like to get this settled as soon as possible. I have gotten a hold of Dana three times to get this settled. Quite frankly, I would like to settle this as my nerves are quite frayed on this issue.

I purchased Party Lite merchandise from Mrs. R at the beginning of June, the product was promised to me by June 15th. It is now mid October and I have not been able to contact her and I still do not have my merchandise (she requested cash)...can I say scam artist.

I called Nodya July 3rd to ask for a cash refund of the deposit I made on an order from my daughter's party. She agreed to send it. On the 28th I still had not recieved it so I wrote and told her I needed a response within 7 days or I would take the matter to Partylite. I received a nasty note back from her saying she already sent it and she would not do more. I then emailed Partylite and they contacted me by email 2 weeks later. They finally passed me back and forth and then told me that if I wanted my cash I would have to take Nodya to small claims court. I can not cash a check without fees and do not feel I need to or should pay $5.00 to cash a $20.00 check.

I just wanted to possibly help others out there whom have had issues with consultants. I used to be a consultant and have decided to come back because I love the product and love to give parties and meet new people. I did have an issue with a consultant that did a catalog show for a friend of mine we had not received our product for over a month and she kept avoiding our calls. Instead of calling Party Lite directly I contacted my old sponsor and she suggested we contact her sponsor. We were able to do that and received our money back from the consultant within a week. If you go to the person who sponsored the consultant you are having issues with you may have better results as the sponsors want you to be happy with your experience. Don't give up on Party Lite I have tried about 4 other home based businesses and this is by far the best.

purchased at a party lite partyover 140.00 worth of candles and have yet to receive it has been over 1 month. the hostess of the party has had the merchandise but because of personal problems has refused to give me what I have paid for. Then I also was charged 70 additional dollars so the total I paid was 210.00 cash and have not received my candles the hostess refuses to give me and the party giver has also refused to help resolve these problem. I have all signed receipts indicating payment.

I've recently read on consumeraffairs.com a lot of negative comments about PartyLite. I've been purchasing PL products since 1999 and LOVE them! I was approached to become a Consultant also at that initial time. Being skeptical, I looked into the opportunity and signed up a 1-1/2 years later. Since then, I have become a Leader & Trainer. I would like to address some of the common complaints that I read. I also want to say that Consumer Affairs has not done their homework.

One comment from Consumer Affairs stated, "it's a multi-level-marketing scheme in which the money flows up and everything else flows downhill." They also defended customers against PartyLite when it was the Consultant who bore the responsibilities. PL Consultants OWN THEIR OWN BUSINESSES. We just happen to sell PL products. When you hire a plumber, you don't blame the company that makes the pipes when something goes wrong, do you?

As far as some of the most common complaints, here goes. 1.) If a customer orders product that never gets delivered, PartyLite will guarantee it 100% as long as they have a receipt, JUST LIKE ANY OTHER COMPANY. Sometimes people get screwed over by their hosts (friends). Don't blame PL for your stupidity of not getting a receipt. 2.) All Direct Sales businesses charge shipping & tax. Some companies sell their products to their Consultants and they, in turn, re-sell the items with the shipping charge added to the price. 3.) You get what you pay for. NO candle on the market compares to PL quality and the tests prove it. That's a fact and not an opinion. In other words, you get what you pay for. PL candles are made in the USA, last longer, burn at a lower temperature than any other candle to prevent accidental burns, are all natural, have fragrance and color throughout, and are lead-free. If a consumer wishes to buy foreign made candles and breathe in harmful chemicals and lead from their wicks, so be it!

I just don't know why people can't take 100% responsibility for their actions. If you buy something, get a receipt. If your friend starts PartyLite and asks you to buy product or host a party, don't blame the company. Don't even blame your friend. Blame yourself for not having a spine to say no. Or just be happy that you helped a friend in need.

Several of my friends went into the PartyLite business to make some extra money. Well, of course that meant I was soon attending parties. Let me just say, some of their products are very nice....but VERY expensive! I could buy similar candles at Walmart for about 1/10 the price. However, I fnally bought a wrought iron and wood wall sconce thing to help a friend out. I was kind of surprised at the cost (over $60!) but figured it would be of nice quality.

Of course, the shipping charges on top made it even higher priced. It arrived and I was shocked to discover that the supposedly wooden part was actually PLASTIC. I was really upset. I don't put plastic things up on my walls. I didn't want my friend to lose out on her money so I donated it to Goodwill and considered it a charitable donation.

I ended up at more parties and of course you feel compelled to buy stuff, but that experience soured me. I bought some smaller candles and they smelled nice but burnt down to nothing in no time. Again, the prices are way to high for what you get. Some of the bowls and stands are nice but they are like $100! For what? A ceramic bowl? I can get that anywhere for less money. I had to finally stop going to these parties and two of my friends gave up on PartyLite, saying that they got no support and were having problems with defective merchandise. Overall, I think this is a bad company to deal with.

My summary; waste of money for poor products.

I was a consultant for 4yrs with partylite then the day before my big vendor show (70 tickets, guest purchased)I tried to log into my account to print specials, only to find , Iam not an authorized user. I called partylite the next morn. talked to 6 different people left 3 messages and still no return calls. I finally got a hold of the supervisor Jen whom was rude and not helpful at all. (supervisors are suppose to solve the problem not create. she new nothing!)

They terminated me as a consultant for supposively selling on ebay which I never received a letter or notification prior to this. Not even a warning. I found out that another consultant whom does sell on ebay and was turned in twice for doing so had only a warning while they shut me out immed without anything.. She made them too much money as the customer service man stated..I was inactive for 4 months due to taking care of my 5 children and a new baby.

Partylite runs a very poor business. treats their consultants like dirt, and has their consultants do their dirty work for them when it comes to customer satisfaction. They claim they back their products 100%. Well they don't , I have customers still waiting for replacements after two years , and Iam the one who has to take the brunt of it all. Its a total pyramid, and have no sympathy nor respect for their consultants, consultants guest, etc. Money talks in this case.I will never purchase another thing from them and will always speak negative about their product and the way they run a business.

As a result of me not being contacted, warned or explained to. I lost money I put down for a table at a vendor show. Lost potential new hostess, Have to cancel two more up coming holiday vendor shows, Right at christmas which I use this money for my childrens xmas gifts. as it is rough with one income and five children >Iam a stay at home mom just looking to make a couple of extra $$ to make ends meet.

I had a party and if you look this up you see that I have called and complained and no one from the corporate office called me back in a couple days like they said. The consultant that did the party took our orders and money and we did not receive our products correctly. She shipped them to someone else no to me, I was the one who had the party. Not everyone that came to the party received what they got. So I called the corporate office and she complained and Trina owes me $30.00 for an order that I did pay by check an I have a copy of, and they discontinued the item, but never gave me the money back nor did I receive my gift certificate. Trina kept blowing me off and ignored my phone calls and finally called me back about a month later and gave me a receipt # to get my candles. I will never do another party again. You cannot hire people like this especially the way the economy is today. Please call me so I can finish this mess up with someone

ok i had a party a few weeks ago 1 person had paid with cash and gave it to kristina and she had wrote a list of the names and how much they owed.so i got the money plus an extra order which was melissa and her order was on the bottom of the list. her order was 26$. well when i recieved everybodies order hers was not in there, mind you that money thats was givin to her was counted by 3 different people to make sure it was all there. so i call her leave a message she calls back and says theres no meissa on the list. i asked her to bring it to me so i can show her i got nothin. she tells me shes gonna talk to her leader and get back to me i haveny heard from her since i have been leaving messages i get nothing. all melissa wants is her money or the product. melissa used to be a consultant also. krisitna is doing everything very unprofessioal. kristina also kept telling me that the money she recieved that day of the party was separate so im thinking she pocketed the money not realizing it wasnt hers. i would like for melissa to get her product and she should get the money back.plus i should get something for dealing with this and that would add extra for my free items

I do not have any problems with the items. I just would like you to know that i am still waiting for my stuf i ordered about two to three months ago from the girl mentioned above. She keeps ignoring our phone calls and finally called back and says it should be here any day now. This has been goin on and i would like parylite to either send me my stuff or just return my money and i will not order from her again. Like i said i love partylite candles, I have alot of them.I would just like my stuff or the money. Could you please help me? Thank you so much

I was reading the negative comments on your website regarding some problems people have had with their PartyLite purchase/Consultants. I have been with PartyLite for almost 11 years and it is my full time job. I have committed myself to providing the utmost in customer satisfaction and PartyLite stands behind me 100% of the way.

I urge people to understand that if you had a bad experience with a purchase/Consultant that you please know that it is not PartyLite's policy for these things to have happened...it's unfortunately the Consultant you were made to deal with at the time. PartyLite is a company with 35+ years of proven customer service and always goes above and beyond when they are given the facts to work with to make it right for our customers.

I encourage anyone out there that had a specific problem to contact the company directly. Please also remember that ALL direct sales companies charge shipping and handling costs and at present, PartyLite's is the most reasonable being based on the amount of your purchase instead of a set/flat fee that other companies charge....the product has to get there somehow.

I also want to stress that PartyLite is NOT a multi-level marketing scheme. It is NOT a pyramid system. PartyLite's advancement opportunity and income earning opportunity is open to everyone that joins, and there is no stopping anyone from making the income that they strive for.

I hosted a party a few months back which was supposed to be a starter show. Due to several circumstances, the show ended up being a catalog show (the consultant had a family emergency). I had enough sales to earn my starter kit I also had several persons who wanted to book a show. I didn't hear much from the consultant and she was also difficult to get in touch with. I sent my orders and thank goodness I knew enough to keep the hostess copies! I had a late order and called her to place it and gave my CC information and was told that she would get it in.

My CC was never charged, she has not responded to phone messages or emails (but she was able to send emails about hosting another party, yeah right!) It has been 2 months and I have heard nothing! To top it off, I was excited about becoming a consultant and being able to earn some extra income to help with expenses for my austic son. Well, I am not a consultant and I have a gift certificate for hostess credit which I can't even use!

I did contact Partylite about the circumstances, but have not yet heard back. Based on other reviews, I don't anticipate a response. I am not disappointed with the products or the quality thereof, I am just highly disappointed with the consultant. If you are conducting business and desiring to keep a customer base, there is absolutely no reason for not returning a phone call or responding to an email.

I have had to seek out other ways that I can work to bring an extra income into my home to help continue in paying for help for my autistic child. I have also had to tell those that were interested in hosting a show that I was not going to be a consultant and I was not shy about explaining why. Partylite lost 15 customers as a result of the actions of this consultant (Melody Dawson).

One of the guests at my party received the wrong product. I called my PartyLite representative (Pam) before Christmas and was told she would check with her upline. I called and emailed again in January and was told the same thing. I tried again in Febrary, March and April and only got her answering machine. My emails were not answered. It is now June and the problem has not been resolved.

The person who got the wrong order is not someone I know, she was a guest brought by the mother of one of my friends. The product that was sent by mistake was worth less than she paid. So not only does she not have the right product but she didn't get her money back for overpayment. I do not usually have in home parties because I have had wrong orders in the past and it is a hassle to try and fix them. However, in this case the problem has lasted 6 months and my guest lost money and got a product she did not want. I will never have a ParyLite party again and I will discourage others from using this company also.

My Contract was terminated with no reason given. I have read similar reports on this very website. I had problems with my upline for over a year, contacting the company NUMEROUS times, asking for help, or to be transfered to another Region. My leader refused to work with me- used a personal disagrement as the reason for not doing her job, and refused to supply even my paperwork. I was given permission finally after 4 months of calling the company, to order my own paperwork since, and I quote, she refuses to do her job, so you have to have someway to do yours.

I continued to do my business on my own, having to pay for the paperwork that the leaders were supposed to be giving us, all so I could work for this company. I did well being on my own than before I was forced to leave my unit.

In January, I had no sales, and was taking time off to concentrate on my other home business. In February, my sales increased and I had a new sales consultant that I was bringing into the company. I tried numerous times to aquire a kit for this person, they refused to do this for me because I was not a leader. Upon finding out that my sales had improved greatly, and I was now sponsoring people again, this stirred up controversy once again from my upline, who wrote me emails telling me I needed to quit selling PartyLite and hand over my customer base to them.

3 days Later, my account was closed without my knowledge. I was contacting the company again to find out how to get this womans kit, and was told I was no longer a consultant, and I was not to call that numer any more. I did not recieve an answer as to why, and when I finally recieved a return phone call, 4 hours later, I was told they have a No tolerance for negativity Policy and my contract had been terminated. They would not give me a reason, and when I asked them why they did not even call me to find out the other side of the story, they told me they did not get involved in personal problems and did not care what I had to say. I asked them why I was being terminated if they were not basing this on the personal problems between my upline and I, and they told me they were not required to answer me, and they would not do so. I was hung up on numerous times.

Within 2 days, my leader had my entire customer base's information, had already emailed AND mailed postcards to everyone, telling them that I had been removed from the company, that they should now contact her, and if there were any problems they needed to discuss, to contact her- there new consultant. I began receiving emails and phone calls from customers trying to find out what happened and how angry they were. I called the company to tell them my customers were not happy there info was given out, and was again told not to call that number, and that they were NOT my customers. They also told me to have the people call them directly.

I sent an email out telling everyone if they would like to voice there opion to please call the company directly, which MANY did do. They were told nothing, and some were treated very rudly. 2 costomers told me that they had responded to my leaders email, with anger from not knowing who she was, and she was very rude to them. She also took it upon herself to inform not only them, but all my customers, and former consultants, in a formal email, that I had been removed from the company for slander, that I had been causing her problems for many months, that she had heard of these horrible things about me, and I was not to be taken seriously if I was to say otherwise. I emailed partylite about this, sent a letter to customer service, AND the President of the company and have heard ABSOLUTELY NOTHING from the.

They canceled my account after a simple phone call from the people in my upline, and did nothing after a year of my constant phone calls asking for help or a better solution, and was ignored. I have since had to aquire a lawyer because my leader has now chosen to cause me legal problems outside of the company. She is doing all of this, using the gaurd of the company name, and they have continued to back her up by taking no action to stop her.

Luckily I had another job, so there has been no financial loss. I have had to put alot of time and money into the issues resulting from my leaders other legal issues, not to mention the stress that has come from this persons continued harrassement. I do feel as though I was wrongfully terminated, and the company did NOT hold up to there 10 day termination agreement that is in there contract they so strictly seem to point to.

I had a Partylite party in my home. The order came in with 3 things missing; this was over a month ago. Tried to contact both consultants since Jennifer covered my party for Lynne, who didn't want to do my party because she didn't think I'd sell enough for her to get a good profit. I tried contacting customer service and haven't had any luck getting a hold of any one--but sit on hold. I have guests who haven't received their missing items and are out money from a company that has no respect for their customers. Since we have had POOR SERVICE, my guests that booked parties have canceled them.

It makes your guests feel that they don't want to attend a party since they feel cheated. I will not ever deal with this company ever again due to this. This company is out right cheating the customers and not giving the customer what they have ordered.

On 10/05/2007, I purchase PartyLite merchandise through a co-worker's hosted catalog party. The PartyLite consultant, Nancy Hubbard of Susanville, CA, cashed my check but failed to give a copy of the receipt to the hostess. I was not particularly concerned since I have made several PartyLite purchases from other consultants in CA without any problem. After several weeks had gone by without receiving the merchandise, I asked the co-worker what happened with the order. A PartyLite order was delivered to her home without any of the paperwork necessary to distribute the merchandise. The hostess called Nancy Hubbard and asked for assistance in getting the merchandise identified and delivered.

Nancy went to the hostess' home and took all of the order while the hostess was out of town. The hostess returned home, found everything gone and began trying to call Nancy. Nancy finally left her a message that she delivered the orders. This was not true. I did not receive anything. I began calling Nancy myself in November. She would not answer and would occasionally leave return messages on my home phone during hours she knew I was at work. She kept promising to deliver the order but somehow always just missed me. Finally in December she told me the order was put back because she thought it was extra. At that point I told her the items were supposed to have been Christmas gifts and I wanted a return. Nancy promised to make it right and said she would refund my money through the mail since I had recently moved back to Modesto. I have not received a refund and Nancy does not return any of my calls to her number. I have tried numerous times to contact the PartyLite customer service. Even after spending over 30 minutes on hold, no live person has ever answered.

I have lost $100.11 and have wasted uncounted hours trying to contact the PartyLite consultant and the company's customer service representatives.

My experience was a little different. Karla was a friend of mine that was a partylite consultant. I made an order of over $700. (book party). I feel that paying for shipping by 4 people was ridiculous because I know it only cost 1/4 of that for the whole order. Anyways, that was not the problem. We had a falling out after the order was placed and all the money had changed hands. She decided to hold my order hostage because she did not want to talk to me. she would not give the order to me. I had to get one of my friends to go to her house and pick it up for me. There were other peoples orders with it too! Not to mention that she decided to keep a $25 item that I paid for and had paid the shipping for! I guess that is a lesson about buying from "friends" who are supposed to be professionals.

No people were mad at me and they will never order any candles or avon again.

I have called the consultant to tell her that my tapers were all cracked and I have never heard back. Her cell phone messages are full (and have been). The order did not come in time for Christmas even though it was ordered in November and the consultant did not let me know that one of the items was not available (and I ordered 2) and something else was substituted for it.

I have one box of broken unusable candles. I have always had good products from PartyLite and will NEVER order from someone I don't know again.

I ordered three snow tree PartyLite candles at a party held by a friend/co-worker. This was my first experience with PartyLite candles, and it will also be my last. First, the price of the candles took my breath away -- and I generally buy good quality candles, not the cheapest kind. I was also taken aback by the shipping and handling charge, which I've never paid before at a hostess party. I also didn't like the pyramid scheme feeling of the party, with constant reminders of how I could make lots of money and receive free gifts if I held a party, too. The last straw, however, was when I actually used the candles over the holidays -- they were awful!

These candles had no discernible fragrance (although they were supposed to) and burned horribly -- wax dripping everywhere, like I'd gotten them at the dollar store on sale. Ironically, a (more attractive looking) tree-shaped candle I purchased at K-Mart performed MUCH better than the PartyLite tree candles -- and the price tag on the K-Mart candle was significantly less. Buyer Beware of PartyLite!

Fairly minor -- but my wallet is lighter because of this experience.

I had purchased a snow globe from Partylite in 2003/04. I used it for 2 Christmasses, and now the motor doesn't blow the snow anymore. How do I repair this or get new parts?

I recently hosted a PartyLite party for a friend of mine and when I went to submit my orders to her, she told me that I had to have a minimum of $150 in order for it to qualify as a party. Needless to say, my party amounted to about half of that and now in order to get my guests orders in time for Christmas, she gave me the option of paying an EXTRA $30 dollars for express shipping and handling or she claims that she'll have to place the order with her senior representative and lose her credit and my hostess credit. Those of us who ordered still have to pay for SHIPPING & HANDLING and I have to drive to Montebello, when I live in Anaheim, to pick up the order when it arrives. I spent about $80 out of pocket to throw this party and now I have to spend more in gas and time to go get the products because my party was not successful enough according to their standards. What is even more upsetting is the brochure that my friend provided us with apparently has some discontinued products that some of my guests ordered and now will not be able to receive. I am very upset about this and will not be buying or participating in Partylite again. I sell Avon and don't have to pay for extra for shipping, nor do I have to have a minimal order.

This has turned into a headache and an inconvenience. I was trying to help my friend out and do her a favor and now it has caused tension between my friend and I and some of the people that ordered discontinued products from the brochure.

I purchased $185 in products for Christmas gifts. The PartyLite rep took my order on a Thursday evening and I received an email confirmation on Friday. I received my order in nine days. The merchandise was in perfect condition and beautifully packaged. My experience was terrific and I have no complaints against the representative or the products. I am annoyed at the high cost of shipping & handling. I just think that it was excessive and could have been offset by the gift certificate I received to be used to purchase additional merchandise in the future.

My husband bought several items from a client of his, and for the most part they were lovely, to be honest, but for one glaring flaw that no caring craftsman could excuse. The water in the tealight snowglobe he bought started turning yellow the year we received it. By year 5 or 6 of owning it, the water was so yellow I couldn't even stand to have it out, because honestly it's a nice piece of work, good sculptural adornments, well-painted, motorized snow and music box movement. And yet with all this they couldn't put in the one thing all snow globes must have. The thing looks like it's 80 years old from this filthy water.

In June '07 at San Diego County Fair, I was approached by a PartyLite Candles representative to buy her product. I bought tea lite candles. It is now Oct '07, and I still have not received them. I have had several conversations with the rep who has informed me that she has sent the product through the mail, but I have never received the candles.

I had a party on July 15, 2007 hosted by Amanda (independent sales person for Partylite) I had a very large party, totaling around $700.00 in sales. I had a few outside orders as well. We kept my party open for about a week so a few of my guests could finish ordering and paying. It then took about three weeks for the merchindise to arrive. After it was sorted and ready to be delievered there were 4 orders missing.

Amanda states that she reordered the merchindise. However it is now September 17th and I or the people who placed the orders have recieved anything. These people are close family members and or coworkers. I feel like I have cheated them telling them, that it is on its way. I feel that they should be componsated for their wait as they now have a bad impression on this company.

I bought two boxes of the Q2329 3326 Mulberry in March, I did not receive anything until after May and at that I only got one of the two boxes that I ordered. To this day I still don’t have what I ordered. Needless to say, Partylite candles will never be something I do again.

I purchased products at a new agents party, and the hostess cashed my check, my order was never placed. A senior hostess was also at the party and assured me that Partylite would take care of me. That was over two months ago, and to my knowledge, my order has still not been placed. I either want my money back or the products.

I had a party back in Feb. totaling $700+, and am now just receiving my 2nd to last product. One of my guests never received anything because the consultant failed to tell her that she never put in the order and instead for the past several weeks she has been telling her that it was on back order. Then I get a charge to my account, so I call my consultant with my concern and she took it very personally and wrote me a nasty letter. Then she ended the letter by saying she wanted nothing to do with me.

I know my guests will eventually want more candles and they WILL NOT be going back to PartyLite. I would think in this industry you would thrive on repeat service, being after all you product does melt.

I hosted a party with another individual. She took over $200.00 worth of orders and we booked 2 more parties from my party. Customers gave cash and checks, to this date we have not received any orders for my people and yet the checks have been cashed. my friends and family have asked me numerous times what happened with their orders and I don't have an answer.

I am finished with Partylite. I have purchased so much in the last 4 years and I have nothing but trouble with the products! I have taken care of a couple problems in the past, but it doesn't ever end. I want my money back, including all of the shipping and handling I have paid over the years. Right now I want all Partylite products out of my house and will never use them again.

I had a party on November 18th. I had people I work with and family order candles from PartyLite and in total over $200.00 worth. It is now February 26th and I have not received anything. Everybody that ordered stuff is not very happy. I will never buy or recommend anyone else to ever buy anything from them.

I would like to talk to a rep from Partylite about a hostess. I ordered candles in November and still have not received them, or a response from her, or the cash - and the cash was my last request. These were Christmas gifts and I was counting on them.

My friend and I attended the Partylite function and made purchases with credit cards. We have yet to receive our products since October of 2006. We have tried numerous of times to reach her and was told that it would be mailed to us which still has not happened.

I ordered $60.57 worth of Partylite products on October 21 2006. I made several attempts to get my order and there is always some excuse. I even went as far as going to Amber’s home to pick up my order and of course no one was home. I would like my account refunded the total amount.

I received a Partylite Zen Lantern tealight holders last year as a gift and have burned many brands of tealights since with no problem. Last night I burned three Partylite tealights. Two burned and extinguished fine (as a tealight should) the third burned down, ignited the plastic which resulted in a small fire in my lamp holder.

I called Partylite this morning to report the problem in hopes of preventing this happening to someone else. Customer service did not ask any questions about the defective item (did not want to see the charred/melted tealight or ask for lot numbers, etc) but offered an apology and a $25.00 certificate to buy more of their products.

I went to a partylite party that my friend was having.That was back in August. I heard from Mikki once and she had said that they were still waiting for more orders. I waited some more and then called her again, I got her message box and I ask her to send my check back to me I didn't want the order anymore.I tried to call once more and I just get her message box.All I want is my check mailed back to me.

Ordered a giraffe sconce with thin colored glass. Arrived with broken glass and the item was returned to Deanne. She stated she would return to company for replacement. We have not received the replacement or returned the money and she doesn’t return our calls.

I placed an order for a black candle holder that holds 6 candles. It is quite large and the sales gal said it was in two sections which it is not. I do not know her name and she took my receipt to use to return it and I haven't seen her since. I do not know where to locate her. I am very disappointed and I paid $70-80 dollars. This is not good advertisement for their products and I want to return the item and get my refund.

I hosted a show 2 months ago and the woman who hosted my show was Jennifer. When I try calling her, she does not want to answer my calls. I have left several messages. My guest would like their money back and do not want the products (which they never received). She had told me and the guest it would take 2 weeks and it’s been 2 months.

I ordered a 3 wick candle from Mary, a coworker, who was hosting a book party from her friend Samantha Nagy. My credit card was charged and cleared the bank in June 2006. I never received a receipt from Sam. At the time I didn't think about it because Mary was someone I worked with and I trusted her. A month went by without any contact from Sam and no candle. I have asked her about my order several times, it is now August 11th. She said they had been ordered. I called and left a message on her answering machine today requesting my product or that she return my money. I will not hesitate to take legal action if necessary.

This is stealing and credit card fraud. I, in good faith, paid for a 3 wick candle, the purchase cleared my bank several weeks ago, and I have still not received my goods. Last time I checked you could order something on-line and have it shipped to you within a week just about anywhere in the United States. I work very hard for the money I earn. I am a single mother and I am putting myself through school. I can't afford to be ripped off.

I attended a candle party, hosted by my cousin, and purchased a candle holder in the amount of $39.95 plus shipping and handling. Per instructions, I made the check out to "Debbie", the Partylite rep and my check was cashed a few days after the party.

Two months go by and the shipment came in my holder was broken. My cousin called Debbie who said she would ship it back to the company and they would send me another one.

I have yet to receive the merchandise. I have called Debbie numerous of times and she has failed to answer my calls.

I had a party in early November 2005. A friend ordered over $100 worth of items and paid for them in full. Both my friend and I have tried to contact the consultant but have had no response. Damages: My friend paid over $100 with nothing to show for it. I am very disappointed with Partylite, and will never order or have another party.

I ordered some candles from Kathy on July 29th, 2003. I gave her a check for the amount of $33.97. I did not get a receipt. At the time I didn't think about it because she was someone I worked with and I trusted her. A month went by without any contact from her and no candles. She called me at home about the job we work together at around August 18th. I asked her about my candles then. She said they had been ordered. I waited and when I didn't her from her two weeks later I called and left a message on her machine requesting she return my money and that I would get in touch with another consultant. She never returned my call.

A few days later I called her again only to get an answering machine. I told her to please call me reqarding my friends' candles. I didn't hear from her again so the next day I walked over to her house. She said she was just getting ready to call me. She was going to call her leader and then she would get back to me. I never heard from her. When I called her a week later, she said her leader had been out of town. I asked her about the candles, she said they were ordered and that sometimes Partylite loses her order. She said she would reorder them.

It's been two months since she cashed my check and I still have no candles. I called her on Friday to let her know that if I don't get my candles by October 1, 2003 I wanted my money back. I also told her I would tell everyone at the elementary school both of our children attend how she does business. I still haven't heard from her. I will be taking her to small claims court if things aren't resolved soon.

The economic damage is that these candles were for a friend of mine. I will now have to pay her the money because I was the one who recommended this woman.

I had a party on July 30th, it is Sept. 8th and I haven't received anything. She didn't take my order as the hostess. She also moved away and doesn't return my calls. She said she sent them UPS on Aug. 26th. Still nothing, she won't even give me the tracking number. She lied to my face several times about bringing me my product and has done nothing to follow through.

I had a party on May 1, 2003. It is now August 15, 2003 and I have still not received 5 orders. PartyLite is extreamly hard to deal with. The customer service dept. is not helpful at all. They have more excuses than you would believe. The total amount of products is approximately $142.00 for these 5 orders. No one calls you back. I've emailed their complaint department with specific information for tracking the order and invoices that were submitted by the consultant. She has been dealing with them with no satisfaction. All products were paid for in advance.

I've never been so embarrassed! All 5 of my customers work with me. They were all waiting for their orders. Some of the orders were to be used for party/occasions that have passed. The checks were cashed, and Partylite had received the appropriate amount for the orders from the master invoice sheet for the consultant. Well I could go on and on but what I ended up doing was paying each customer back with a personal check. I felt so bad. Still at this point PartyLite has not contacted me back. I will contact the Better Business Bureau and register a complaint. PartyLite has lost quite a few customers because of this one order. What kind of business is this??? Not one that I will deal with again.

On May 19, 2002, I wrote a check for $60.62 to Lorri N. for candles I ordered from her demonstration that she had at the home of Nora C. On May 20, I have her $20 cash for more candles to be added to my order. The candles were delivered to everyone except me. Lorri asid that she cannot find my check or my order. My check cleared the bank on June 3, 2002. I would like either my money back or all the candles that I have ordered. I have dealt with Partylite many times over the years and this is not the first time that I have had difficulty with them.

I ordered candles from a party two months ago and hosted a party a month ago and haven't received one item yet.

Tiara E had a Partylite catalog party and went through the Partylite representative Carol L. On 4/19/01, I ordered $63.89 worth of product and paid by check. On 5/10/01 the check cleared my bank. As of today (7/12/01) I still have not received my products. Ms. E has contacted Carol L about our order, but Ms. L hasn't gotten back to her with reasons why it hasn't arrived.

January of this year I e-mailed Partylite to see what had happened.

They said there was nothing they could do because Tabitha no longer worked for them, but if they could give me the name of the hostess they could check with her to see what had happened. The hostess is afraid to do anything because she is afraid they will go after her for the money. There was no merchandise delivered. I may be wrong but I feel this company is responsible to give me my money back because Tabitha took the checks representing the Partylite company. It is too late to put a stop on the checks so what can a person do? I paid out a $135.65 with nothing to show for it. I live on Social Security which is not that much to be taken for that much money. I have spent a lot of time trying to get them to do something about it. What should a person to do when they are cheated, when you dont even get the mercheandise when you pay for it?