I tried to cancel their subscriptions but one would not cancel. Now I have a charge on my credit card but will challenge this. This is such a mess and a scam! Spent hours trying to get this mess cancelled and evidently to no avail!
Consumer Complaints & Reviews
We have been receiving Maxim for maybe one year. I checked my bank account and noticed that I suddenly had a $32.00 charge for Maxim Magazine. I have never received any sort of renewal notice in the mail or in my email.
I tried to contact the telephone number that was attached to the charge in my bank account and it was an automated service. I could tried three different times yesterday, for a total of at least 30 minutes and could not get past the simple questions as it would not let me speak to an actual customer service representative.
I emailed Maxim customer service and stated that I wanted to cancel my subscription, which they were ok with, but they stated that my order was placed through this Newsub Agency. I was told to contact them regarding my billing questions, which I tried again today. I tried three different times yet again for another total of 30--45 minutes and again, could not get past my zip code and last name. I went back to the main menu and found the option "subscribe" which I selected. From there, I was told to visit "www.magazineoutlet.com". I was able to finally get into my account and there was an option to cancel services...which I was able to do and was provided with a confirmation number. HOWEVER-- be careful when answering the questions as they are worded in a tricky manner that can set you up for more future charges. Answer "no" to everything and finally you will be provided with a confirmation number.
Last year I was told I won four magazine subscriptions. I had to give my card information with a $2.00 charge for expenses. This last week, there were four charges-- $57, $34, $31 and $62-- out of my bank account. I had to get their phone number from the bank as no one sent any documentation to me that this was going to happen unless I called them to cancel. Angela said, this morning, that I gave them permission when I gave them the $2. How is this legal?
Yesterday, I received an issue of Entertainment Weekly in the mail. I emailed EW inquiring as to why I was on their mailing list, and to cease further issues from coming. They emailed me back saying their records show that an agency by the name of Newsub Magazine Service signed me up for a subscription and that I'd have to call them to cancel. I called the 800 number provided and the guy I talked to said, I had agreed to a trial subscription on October 2, 2010.
That's an outright lie, since I did not step foot outside my house that day because I was extremely ill. I called my bank, and so far no charges from them have been made to my account. This company is a scam. How they got hold of my info (i.e., name, address) remains a mystery. For others who have called this company and had to deal with the voice-automated deal, I just pressed 0 and that took me through to a live person. The automated voice does warn you that there's an extremely long wait to speak to a representative, and it would be quicker to just deal with the matter with the robot-voice, but I was connected to a representative right away (more proof this company is nothing but lies).
The guy I talked to was of no help. All he said was, "I can cancel" my" subscription in December when I'll be sent a notice in the mail saying my trial is over, yet I don't believe him. This company needs to be put down. I consider this identity fraud since my personal information was used without consent. There are laws against that! These leeches need to be stopped, I can't believe they're still scamming people!
I was charged $57 for the magazine that I never ordered nor ever received a single issue. I tried to call the phone number that was listed by the side in my credit card statement. But they do not have any option to talk to the live person. They do not have any option about refunding or complaints. They have been constantly charging me. I have reported a fraudulent with my credit card company. Hope my credit card company helps me.
They are sending magazines I did not order. You cannot reach anyone by phone. All you get is an automated service. I do not know where they obtained my information.
My son ordered an Alumni Book from the college he graduated from, The Citadel - Military College of South Carolina, and free subscriptions were given to him. We tried to cancel this free subscription to Sports Illustrated and finally was able to do so on 09/01/2009 when we called 800- with a confirmation number. However on 08/27/09 49.00 was deducted from his account for this same Sports Illustrated subscription.
I tried to call Newsub Magazine Services at 877- but they gave me no option to request a refund. As I searched the internet I see where many individuals have been upset with this company for the same reason. Is there anyway you could advise me on how to receive this 49.00 refund for a magazine we cancalled and did not request?
