
Patti of Wellsburg, WV on July 31, 2000
On August 27, 1999 we had sent in our Marlboro Miles for redemption along with a $15.00 check. On March 3, 2000 we wrote a letter of inquiry to Marlboro Gear, along with a copy of the front of the check. In a letter dated April 10, 2000 Marlboro Gear instructed us to send a copy of both sides of the check and a valid government ID, enclosed was a self address envelope.
On March 11, 2000, at 10:09 a.m., Patti called Marlboro Gear, spoke with an employee named Carrie, she gave Patti an account identification number being 297825770, stated that as soon as they receive the information that they requested that they would send out the merchandise that was ordered. Carrie did go over the order of the miles, stated that the 2 belts (#832- 155 miles each) were in, the lucky horseshoes (#998-650 miles)were in, the ridge runner sweatshirt (#061-425 miles), the night cap (#758-110 miles) was no longer available, the sundown shirt (#964-450 miles) was available, and the full moon lantern (#202-1,350 miles) was available.
On May 22, 2000 at 10:20 a.m. Patti called Marlboro Gear, spoke with a guy named John, said that they did receive all the necessary information and that we would have to wait 14-16 weeks for delivery. On July 11, 2000, at 5:25 p.m., Patti called Marlboro Gear and spoke with an employee named Valor, she transferred Patti to another employee named Tanicka which another employee named Valora was helping Tanicka, they both had told Patti that we would have to wait 16-18 weeks from the date that they received all the information that they had needed to complete the order. Patti in turn told them that JOHN had said 14-16 weeks, but the two women insisted that John had made a mistake and it would take 16-18 weeks for delivery. Patti then requested that a supervisor of a higher authority call us the following day.
As of July 31, 2000, there has not been a call nor any merchandise received.