Marlboro Gear

I was recently cleaning out an old file cabinet, and happened to find over 2000 Marlboro miles. I remembered that I called them Re: the miles. I stopped smoking about 5-6 years ago, but I wanted to redeem them. I spoke to and argued with an agent who asked me if I was still smoking Marlboros.

When I told them I had quit,(my brother-in-law was diagnosed with lung cancer) he told me that since I was no longer smoking their product,I was no longer entitled to cash in the miles. I just read today that Marlboro discontinued their miles awhile ago. But I'm sure I recently saw the packs with miles on them. Is their anything I can do to redeem those miles. That's over 2000 packs of cigarettes I purchased over the years.

I sent in enough "miles" to receive the 2-way frs/gmrs Wristwatch Radio, Model #x32x-2. These were delivered to my home, however they never worked. They came with no phone number or address to return them to. I have no way to exchange them for working ones or something else in the catalog. I could have saved a lot of money buying cheaper cigarrettes but chose Marlboro because of the great "miles" program.

thanks connie ****

I sent in 10,600 Marlboro coupons to redeem several incentive gifts. Also included $24.00 postage. They had 3 items on back order. Instead of keeping the coupons for the back ordered merchandise, they returned them to me. I called Customer Service and they said, "Just keep them."

Today (7-6-06) I called them because I received a letter from them requesting I return the coupons for the back ordered merchandise. They want me to send back the coupons at my expense although it was their mistake. This is the most negative publicity they could hope to obtain from someone who has been using their product for over 30 years.

send in miles for order received letter back on jan.3,2006 stating that you would return miles and money for order not processed. have yet to receive anything. cust #700676906 order # 248660706

My name is James ****,

I had received two firestorm 12V drills used on for a year and one half, model #'s on the bottom of the drill being (2001135652)and (2001135653)form the use of Marlboro miles . The chargers that were used for powering these drills no longer work and will not charge any of my suck n decker drills. Now for this I must obtain compensation for my problem 2 more new chargers, thank you.

P.S. I am now thinking of going to burn all of my Marlboro Miles being(128,000) not kidding I am a 50 year old man that has smoked all of my life so please let me have those chargers.

In September, 2005, I sent in my miles and a check for $24.00 for Marlboro Gears. I have been ordering Marlboro Gears for almost 8 years. This is the first time I have not received the products within a reasonable time. It have been 5 months. I have a copy of my product list and cancel check if you would like a copy of them. When can I expect my gear?

never received my items from the redemption of my saved Marlboro miles. I'm pretty pissed off. i hope they offer coffins in their next catalog because i might need one.

I have been trying for 2 years to get a marlboro catalog. I have spoken to reps on the phone, and through e-mail. My response was that I received a catalog before, so I can't have another one. I have moved since my last catalog several years ago, and all I'm trying to do is get a new one. I feel that this is terrible customer service, and I'm very frustrated. I've wasted enough time.

Where are my items that I sent in for with my Marlboro Miles. They were sent in Aug 28th,2003 and I still have not received them. Along with $75.00. I would like either my money back or the items I sent for. Thank You Julie **** 3/18/04

I mailed in my miles to Marlboro with my check of close to $20.00. This was in 1999. I have never received that order. I have called them on numerous occasions. I have sent the requested items including a copy of front and back of cancelled check. Still, I have not received my order. When I call Marlboro, all I seem to get is a runaround. I spent a lot of money on Marlboro cigarettes and I have nothing to show for it.

I sent in my miles for the 10 items allowed per catalog and a check for $15.00 for shipping and handling. Along with my order I sent in a photo of my driver's license. I have called several times and have always been told that the order is being processed.

And then I started receiving letters stating that I never sent in my ID. I have sent in 7 photo copies of my ID or the past several month and one was even by express mail to the customer service itself. Now when I call they tell me that the order has been canceled and the check was mailed last Fall. The last time I received a letter from them was April of 2001, they still were wanting my ID to process the order. I told them that I never received my payment back or my miles. I asked to speak to someone higher up and they told me that I could not have another phone number to do so. I have ordered from Marlboro for many years and have never had this much trouble.

I ordered several items that were to be gifts for Christmas. I had already told them about it and we were anxiously waiting for the items. I had to explain that they would be late and then finally told them they were not coming. How embarrassing.

I mailed 7,375 marlboro miles in certified mail to Phillip Morris USA, marboro customer service. I received a letter stating that i have only sent 1,475, and that i should send an additional 5,900. I believe this is unfair, I counted very carefully and don't see how there can be such a large discrepancy.

Marlboro has cashed a personal check in the amount of $15.00 in March of 2000, but I have not received merchandise that was ordered with Marlboro Miles.

Having smoked their cigarettes since they were included in my sea rations in Vietnam, to say Im a bit upset would be an understatement. I have tried to work out the following problem by numerous phone calls to both Marlboro Gear promotion and to customer relations dept.

I started calling in Feb. 2001 inquiring as to the whereabouts of my merchandise. I continued to call and on 3/26/01 I was told they were going to re-send an ID for me to fill out. I never heard anything. Im tired of being lied to and shuffled around their system. They cashed my check in Sept. 2000 and I have nothing to show for my order.

Back in October 2000, I placed an order for "Marlboro Gear." Two leather jackets, and some misc other stuff. Having dealt with this process in the past with favorable results I expected the same this time. I recieved the partial order in December 2000. When the remaining shipment didn't arrive by late Jan 2001, I contacted them to ask what the deal was. I was told my order was placed again and to wait 4 weeks for delivery.

After my girlfriend accused me of stealing her leather coat and selling it we almost broke up as a result. I in turn accused my mother who lives in the ajacent duplex of stealing my mail and threatened her with calling the Post Master General, our relationship hasn't been the same since. She believes that I in vengeance stole her car and wrecked it.

I mailed 7,375 Marlboro Miles via certified mail to Phillip Morris USA. I received a letter stating that I had only sent 1,475 and that I should send an additional 5,900. I believe this is unfair, I counted very carefully and don't see how there can be such a large discrepancy.

It was to be a gift for a friend and this has resulted in a setback for me.

Ordered merchandise on Sept. 4, 2000. Have never recieved it. Have sent in letters, made phone calls, sent in my drivers license (as requested) 3 times, have sent their letter back with all the imformation they have asked for 3 times, have sent in a copy of the check I mailed to them 2 times, and have gotten no response from them still to this day.

All I keep hearing is that the order is lost or that it is being processed. I am getting a little angry over this. It will be the last time I deal with Marlboro Gear.

January 2000 I sent 2800 Marlboro Miles to purchase their leather jacket in the Marlboro Miles catalog. I sent along the $15.00 shipping and handling (which they promptly cashed) required per the catalog and have not received my jacket. Please note that on every pack of cigarette is a "5-mile" coupon and in order to qualify for the 2800 miles I had to purchase 560 packs of cigarettes.

If you average the cost per pack at $2.50, I had to purchase roughly $1,400.00 to get the required miles to send. I have made numerous calls to the customer line, and have spoken to numerous supervisors and have yet to receive my merchandise.

I spent over $1,400.00 in their products to save the required coupons and $15.00 in shipping and handling and sent the initial order via certified mail and have verified they have received it.

On August 27, 1999 we had sent in our Marlboro Miles for redemption along with a $15.00 check. On March 3, 2000 we wrote a letter of inquiry to Marlboro Gear, along with a copy of the front of the check. In a letter dated April 10, 2000 Marlboro Gear instructed us to send a copy of both sides of the check and a valid government ID, enclosed was a self address envelope.

On March 11, 2000, at 10:09 a.m., Patti called Marlboro Gear, spoke with an employee named Carrie, she gave Patti an account identification number being 297825770, stated that as soon as they receive the information that they requested that they would send out the merchandise that was ordered. Carrie did go over the order of the miles, stated that the 2 belts (#832- 155 miles each) were in, the lucky horseshoes (#998-650 miles)were in, the ridge runner sweatshirt (#061-425 miles), the night cap (#758-110 miles) was no longer available, the sundown shirt (#964-450 miles) was available, and the full moon lantern (#202-1,350 miles) was available.

On May 22, 2000 at 10:20 a.m. Patti called Marlboro Gear, spoke with a guy named John, said that they did receive all the necessary information and that we would have to wait 14-16 weeks for delivery. On July 11, 2000, at 5:25 p.m., Patti called Marlboro Gear and spoke with an employee named Valor, she transferred Patti to another employee named Tanicka which another employee named Valora was helping Tanicka, they both had told Patti that we would have to wait 16-18 weeks from the date that they received all the information that they had needed to complete the order. Patti in turn told them that JOHN had said 14-16 weeks, but the two women insisted that John had made a mistake and it would take 16-18 weeks for delivery. Patti then requested that a supervisor of a higher authority call us the following day.

As of July 31, 2000, there has not been a call nor any merchandise received.