Jewelry Television

I won an auction on Feb. 20, 2012 for a .70 ctw blue diamond. JTV has put my order on hold and is rebidding the diamond. The order screen shows the diamond with other items I bid on. The same item n for the diamond is on the one they are auctioning off again, and it closed 2-29-12. I show on the bid screen that I won that diamond and it also shows on the order screen as well. I have sent emails to Bill Kouns, co-founder of the company, and to customer service showing screen prints of both my bidding history screen and order status screen showing the diamond as auction closed and on the status screen item being processed. The image of the diamond is the same image of the one I bid on and won. JTV is scamming again.

I have received several rings that have been poor quality among other things. I kept a few to avoid a hassle. But, this last one, I sent back with the so called smart label. I have spent quiet a bit over the years. So, I do know they have gotten worse. They take my money out within 48 to 72 hours. Why should it take them so long to refund? They told me it would be refunded on the 16th of Dec. (today). Not in my account today. This is after they received it back on the 8th. Now, they are telling me after midnight when it processes. I wanted the refund before my husband purchased a morganite ring for me!. We thought maybe a higher price ring might be good and a 5 star rating, I wanted that for Christmas. Now, tomorrow is Sat. and if it's not refunded or even if it is, it will not be here by Christmas unless we pay an outrageous amount for shipping. (We are Not buying it, now!).

I called and wanted to speak to a supervisor. This woman, just kept talking and called me Miss by my first name, how rude. I lost it. I do not like to be lied to first of all. Texas justice, we confront the person and do not hide behind a phone or laugh as she did. When I said me and my husband may just come up there! He just got back from the service and was injured in Iraq. While he was fighting for this country and I was waiting, (worrying) they were sitting on their A$$, lying! All I wanted was something pretty to wear and look good. Do they care, no. They do not care about anything, except embellishing everything about their products for the almighty dollar.

I purchased a watch by the way and it was supposed to be tigers eye, then I received a letter (still have It) saying it was not real tigers eye! Wow, Con artist are allowed to come on your T.V. and try to sell their junk and then want you to wait for a refund, until they can do what ever they have to do, process. Lie to you about when you will receive it back! I wish someone would have a say and check all these jewelry places out. Put a stop to all the deception. They are ripping people off with deceptive issues and have just gotten worse & while they get even more worse. They are making a fortune, just off what people keep that is bad products. Rose gold wearing off, pearls falling out, gems not what it is suppose to be! (fake). Most is bait and switch and they will send a good one, once in a blue moon. Just enough to keep you hanging on!

Who watches over these people? If they were in TX they would not be so bold. Still hide behind everything and think, they are untouchable because, they have got by with this, so long. We just want to be treated with some respect and our refund in a more timely manner. They however, just want to get rid of you, if you are not placing an order! No matter what they have to say! I am a person that will not keep my mouth shut, especially when I know these people are cons. We will not be making a purchase of a morganite ring. Do they care, no. There is another sucker around the corner. One address says Hayfield, should say hayseed! Hillbillies have come up in the world! Ain't much gold nor silver in them nor fields! Crooks, Crooks and lies in them thor hills. Do not mess with Texans!

I returned a ring in which the diamond quality was very poor. The diamonds were very cloudy looking.

According to the tracking number, they received the ring back on September 29th 2011. I received an email on October 5th 2011, stating that they just received my return and it would take another 14 days for the credit to be processed to my credit card. This is ridiculous and when I called their customer service, the representative basically just laughed at me and said have a nice day.

Don't buy from JTV. They are selling junk and when you try to get your money back, they hold it for an extended period of time. It does not take 14 days to electronically credit my account.

Well, I ordered a "parcel" of mixed gems from JTV. They were several carats of mixed gems that looked beautiful and sparkling on television. I had planned on giving them to each of the women in my family as a small gift. I called and ordered the product, reluctantly using my credit card (which I never use, but didn't want to use my debit card for ordering something over the phone--and good thing I did not). They took my information and created an account for me, so I could order faster the next time, and put me down for two-day shipping. Fine.

Five days later, I finally got my package and after opening the package, then opening the big bag inside the package, then the small box inside the bag, and finally the tiny bag of gems inside the box, my hopes were dwindling. Needless to say, I was very disappointed. The gems, though plenty, were much tinier than I could have anticipated, and way too small to be used individually. I decided not to return them and, instead, lumped them together and gave them to my grandmother, who makes jewelry and would make better use of them than I would.

That, however, wasn't the problem. Less than two weeks later, I get a letter in the mail from my credit card company saying that my account has been temporarily frozen. I call them up and ask about the matter. Apparently, two fraudulent charges were made against my account two days after I ordered from Jewelry Television. One was by "Moniker Online Services" for $100 and the other was by "Hosting and Domains" for $155.90! The only reason they didn't go through was because I hardly ever use my card, and never for that much.

I was reminded that some companies that sell goods online or by phone (and even in stores) may take your financial info and sell them to other companies. I had to report my card to Lost and Stolen Accounts and destroy the card. I called JTV right away and asked them to remove my information form their files. The representative didn't even ask why or express regret, which tipped me off to, perhaps, how often they get account cancellations.

I know it was JTV because, before that, I hadn't used my card literally since 2008. I then contacted the Better Business Bureau. I won't be ordering from JTV ever again, needless to say. I have since used my card with HSN (twice), and have had no issues, so I know it was company-specific.

and bought approximately $28,000.00. On 2/28/2010, I went to a trade show and was informed that the Andesine was a scam making it worthless. Prior to 2/28.2010, I was not notified in any way i.e. phone, letter. I tried to take action with Jewelry TV. They said I was past the time for a rebate. I am disabled and that I have been scammed. Please help me.

I would like to know how these shopping channels can get away with the lies @ resale values of gemstones and nothing ever happens to them. This happened to me 6 yrs ago after my husband passed and I was in the midst of a deep depression. I purchased these gemstones with the intent of either making jewelry with them or holding and reselling. As the "HOSTS" were saying to do. I can't give these away. I spent thousands of my late husbands insurance money on this and I'm disabled also.