Both customer care/customer service numbers I called (1-866-341-6943, 1-800-444-9270) did not work, and when I went to the website of Wildlife Explorer, I got this message, "You attempted to reach **, but instead you actually reached a server identifying itself as **. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of **. You should not proceed". I need to cancel this ASAP. So how do I call them to cancel?
Consumer Complaints & Reviews
They sent tapes I do not want and have not ordered. I will be taking them to court soon.
These guys started sending me unsolicited DVDs from out-of-the-blue. I have never heard of this company. There does not appear to be any easy way to just take these back to the post office to return--as there is no return address.
I ordered a kit called Mind Body Spirit, consisting of four binders, numerous cards that fill these books, dividers for the books, a kit of different items, i.e.: essential oils, crystals, tarot cards, runes stones and cards astrology cards and other items. I started this kit in January 2008. It should have been completed in April 2010. I have called the company on numerous occasions advising them that this kit is not complete and gave them all the various items that I am still missing. I still have not received the items that I am missing. The company keeps sending me things that I have no use for. I asked to speak with a manager and I am told there are no managers there.
I told them that I now want this kit picked up and I want my money refunded since they can not complete their obligations. I am just told that they are sending the items I am missing. Also, they advised me that one of the cards that are for the books is not available at all. It is in the index for these books. I just don't understand except that they can not fulfill their obligation then they should pick up their kit and refund money. I hope that you can help me as I spent a lot of money over a $1000 on this kit. I have an incomplete kit set of books and kit that I have paid a lot of money for.
I cancelled my account with them for their product "IMP Natural Killers" on 6/1/07. I have since then received two more packages from them and both of them were refused and sent back. I was charges for them and never issued any refunds. There are two charges for $34.26 on my credit card. I have informed them they no longer have any authorization to charge my card, but they are still charging it.
Even though the packages were sent back I was told by a man named Keith that customers had to call to request refunds. No where on any paperwork I received from them did they state this. This is bad business practice and I am wondering how many more customers this has happened to. This company is a nightmare when it comes to cancelling accounts and getting refunds.
I odered The Complete Guide to natural Healing, Ithought i was getting a book or two for about $300.00. It's $25.10 Every week or every other week. I hadn't really paid attention till yesterday I recieved my 5th notebook inserts (for $25.10) When does it end? How much more money, and how many more notebooks? I'm going to try to call tomaorrow.I have had to have payed $600.00 by now or more.
