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Consumer Affairs


Hunting Valley Gadgets

Tulsa, OK

Hunting Valley Gadgets is your best source of gadgets in the Connecticut area. We have been in business since 1988, and are highly rated by the Better Business Bureau and JD Power. Our award winning gadgets are the largest selling gadgets on the market. Our biggest asset is our culture that emphasizes customer service, creativity, and learning.

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Consumer Complaints & Reviews

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No problem, keep up the good work!

Thanks for letting us know about your positive experience with our staff! We appreciate your business, and look forward to helping you next time you need a gadget.

Sincerely,

Matt, Hunting Valley Gadgets Customer Care Specialist

Original Review

It took a while for me to find the section for the widgets I was looking for, but that's just because I'm not familiar with the store. I was able to walk around and browsed for a long time, without being bothered by employees. When I did have a question, I found the staff to be very friendly and helpful. I'll certainly come back here, the next time I plan to make a widget purchase.

Status Verified No response received to request for information from consumer

Hunting Valley Widgets has rude customer service. I went to their retail location and it took them 5 minutes to help me, and when they did, they couldn't have been more impatient. Moreover, my mother-in-law was waiting in the car, so by the time I finished, she was pretty ticked off. But, I'm getting ahead of myself. Here's what happened, long story short.

I saw an advertisement on TV for a special at Hunting Valley Widgets. They offered 40% off, so I made arrangements to go out of my way and put myself and my family in some inconvenience, thinking that I'd be able to save hundreds of dollars. Looking back, it was a classic bait-and-switch.

The reason they kept me waiting, clearly, was to create the impression that they're very busy and in high-demand. Then, confirming my suspicions, they told me that they were out of widgets! I couldn't believe it, I'd come all the way there. They told me that they had some widgets on order but those weren't eligible for the savings, unless I joined their purchasing club. Well, I couldn't go back to the car totally empty handed, so I joined. I'd better get my widget next week!

Status Verified Insufficient response received to request for information from consumer

I went in to Hunting Valley Gadgets to purchase a new widget. I knew little about the company, but I decided to try something new and went in. I wandered the store and had trouble with locating the certain widget that I was looking for. I was in the store for nearly 20 minutes and was never helped by a sales associate. I finally purchased a gadget and went on my way.

I opened the widget as soon as I got home, and I noticed that it appeared to be used. After further examination, there were scratches all over the product and it was obvious the gadget was not new.

At this point I was very angry and decided to go back to Hunting Valley Gadgets to return the product. I approached the sales associate who had sold me the product, Ron, and showed him the gadget. He kept dismissing me and basically, told me that I did not know what I was talking about. He refused to take the gadget back and asked me to leave!

Needless to say, I will not be going back to Hunting Valley Gadgets, and neither should you!

Status Verified Company disputes factual basis of the complaint

It took a while for me to find the section for the gadgets I was looking for, but that's just because I'm not familiar with the store. I was able to walk around and browsed for a long time, without being bothered by employees. When I did have a question, I found the staff to be very friendly and helpful. I'll certainly come back here next time I plan to make a widget purchase.

Status Verified Issue was resolved outside ConsumerAffairs

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Status Verified Issue was resolved outside ConsumerAffairs

I ordered a widget this morning. The mail man just came, and didn't have it. Why did I pay for one day shipping? Where is my widget?

Our one-day shipping policy is that your widgets should arrive before 5 PM on the next day after ordering. Please let us know if it takes longer than Tuesday, 5 PM for your widget to arrive.

Status Verified Insufficient response received to request for information from consumer

I paid for my widgets on Monday. They should be here now. Why does it take so long? The girl you have answering the phone wouldn't help me without me telling her my order number. That makes no sense. You emailed me my order number, so you should have it on your end. Drive my widget over here!

Jim refused to send us an order number. Please retain your receipt until 30 days after delivery, to ensure that we can help you.

Status Verified No response received to request for information from consumer

I ordered 100 widgets for my spaceship Virgin One, in preparation for my flight to Mars. They only arrived yesterday, however the included instructions are completely inadequate. What is the different between the 'frobnitz' and 'maculate' settings? Is the furble an input or output? This will certainly not do.

I'd return the whole set, but I'm leaving tomorrow, and will not return for 18 months. So, they will have to do.

We include instructions in English, Spanish, French, and Hungarian, that clearly answer your question. The instructions are on-line at http://example.com/docs/widgets.pdf.

When you order more than 10 widgets, we use bulk packaging and ship the instruction manual separately. Please look for a large 30lb package in a plain brown wrapper.

Status Verified Company disputes factual basis of the complaint

Anyone can walk into a Hunting Valley Widgets store and see that will hire anyone. Sara Jones works the counter most weekdays, and is a practicing thesbian. Claude Pepper in shipping is a known homo sapien. It's an open secret that George Smathers matriculated when he was at state college. With employees like these, it would not surprise me if the widgets were completely not inoperative.

This person is a known employee of WidgetsRUs, and is trying to slander our good name with these baseless accusations.

my gadget is borked.

Know your meme, and learn to spell.

These are the best gadgets I've ever seen. The attention to detail is remarkable. I love that you've open sourced the design of every gadget, and I recommend them to everyone who needs a gadget.

Thank you! We are proud of our contributions to the gadgets community.


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