Complain about a product or service

Hasbro

Krista of Port Hueneme, CA (5/27/01) sent us a copy of her letter to Hasbro:

Please tell me why I should continue to purchase Hasbro products for my family. I am very concerned because after years of stockpiling my game closet and computer with Hasbro software and board games, you have decided to "pull the plug" on one of our family's favorite pastimes ... Email Scrabble!

Being a military family, we've paid good money for many, many board games and other games, including lots of Hasbro toys and items. We used to live in West Africa and I can assure you that with one TV channel we spent most of our free time playing your computer and board games! After plunking down good, hard-earned cash for this software (only to be told AFTER the package is opened and, therefore unreturnable to the store), I read that Hasbro may at some arbitrary point in time discontinue support for the product I have purchased.

Is this fair to consumers? What kind of customer support is that? Would Hasbro deign to visit my home and take my family's favorite board games and other games too? When I purchased the Email Scrabble CD software a part of that purchase was the implied contract with Hasbro for use of the software. My $19.99 only got my family 7 months or so of enjoyment from this software. I have purchased other products from other manufacturers that have lasted much longer. I paid my money; why cannot you folks at Hasbro keep YOUR end of the contract? Perhaps another software company has a better plan than Hasbro when it comes to selling the public and their faithful customers a piece of goods then "yanking" the support for something that was paid for in good faith at the cash register.

I think Hasbro has made a terrible customer service and public relations move with the decision to discontinue Email Scrabble server support. I'm also certain that your investors and shareholders would not appreciate knowing that Hasbro is "snookering" customers out of either their hard-earned spending money or their use of a paid-for Hasbro product. Perhaps the news media would like to know what kind of customer DISSERVICE Hasbro is offering its customers today. Your customers are your paychecks. You have cheated the customer with your decision to discontinue support for Email Scrabble.

If you cannot see fit to keep your end of the manufacturer-consumer relationship, then please immediately send a refund check for my full retail purchase price of $19.99.

P.S. Attempting to use your interactive voice response system got me absolutely nowhere as I could not get a live body to speak to!

Back to the top | Misc.