Great Clips

I have been getting my haircut at Great Clips in Griffin, GA for 12 years. I have never paid more than $18.00 for a wash, cut and blow dry. I usually pay $15.00, but sometimes, depending on the stylist, I would get charged $3.00 extra for drying it. This time, I had a coupon from the Christmas lights at Atlanta Motor Speedway, $9.00 off. So, the owner, who was smoking in the shop, too, told the stylist to charge me an extra $16.00 in addition to the $15.00 and the $3.00 making the total of my haircut $34.00! And I have short hair, too. I have contacted corporate 4 times who says they have contacted the owner. The owner told them she would contact me each time to rectify this, but she never has. Most recently, Christen, at the corporate, said she would call me right back or the owner would and this would be taken care of. Christen's number is **. I have heard from neither, and once again, it has been almost 2 weeks. I want the $16.00 returned to me. I was ripped off! And I do not appreciate being used and abused.

I had a gift card that had about 9 to 10 hair cuts left on it. I lost my wallet and called great clips and was told that I could cancel the card if I had the card number. I was given the e-mail address of crs@greatclips.net. Well I got a lot of websites and not a one that seemed to address the problem. I paid a lot of money for the card and nothing could to be done. Who can help ?

I was at the Great Clips Hair Salon inside Meijer in White Lake, Michigan on M-59 near Bogie Lake Road on 10/14 around noon. I got the worst haircut that I have ever had. The left side was almost the same length that it was when I went in. The right and left sides are two different lengths by more than an inch. The very young woman that cut my hair sprayed water on the top layer of hair, flattening it. The under layer was still dry and springy. She grabbed all of the hair, wet and flat and dry and springy, and cut the entire side and then the back as large chunks.

She did not dry my hair. I had to leave like that. When the top layer eventually dried and became springy again it was, understandably, considerably shorter than the under layer. The right side also goes "uphill" toward the back. The hair there touches my shoulder. The left side back is considerably down below my shoulder. It is awful.

The very young woman had short blond hair, and she had burned her own left temple with a hair straightener just before I arrived while she was sitting in a chair killing time by playing with her own hair. One would think Great Clips would be concerned about its employees playing with the equipment while on company time, and the risk of them injuring themselves while doing so. One would also think that Great Clips would ensure that they had properly trained and qualified personnel to ensure that its customers receive at least adequate service. My hair looks like a maniacal lawn mower attacked my hair. It is a mess. It is very noticeable. I have had strangers ask me why I chose the style while I have been out shopping. I have explained what happened and where it was done.

I contacted Great Clips through its website the next day, on 10/15. I received a response from crs@ll.net three days later, on 10/18. The person wrote: "The Great Clips Salon you visited is a franchise and is independently owned. However, as the franchisor, our primary goal is to ensure good, consistent service at every location. We will contact the owner of the salon about your experience, and you can be assured they will appreciate your feedback and will be in touch with you very soon. Please accept our apology for your inconvenience. We value your business and hope you will give us another try."

I was patient. I waited until the beginning of December and, having heard nothing from Great Clips, I contacted the Better Business Bureau and filed a complaint. I received an e-mail response from the BBB on 12/5 simply saying that my complaint had been received. It is now late December and I have heard nothing from the BBB or Great Clips. I am writing this to inform people how I have been treated by Great Clips so that people can be informed about how the company does business.

It hires very young people that clearly, based on my experience, do not know what they are doing and act irresponsibly with the company equipment and their time while on the company's time (remember, the young woman burned herself while playing with company equipment just before I arrived). Be cautious everyone.

I have been going to this place for years to get my hair trimmed. I had really long thick hair. I had a bad experience on Sept 2009 where my hair was cut short, uneven, thinned out. I went back to talk to the manager, Jessica. She said the employee wouldn't do that since they know I only like a half inch off every time. This didn't do much good. Jessica trimmed it up the best she could. Now in April, I went back, talked to Jessica to see if she could trim my hair since I didn't want anything to happen like last time.

Well it was worse than before. Thin as thin gets, uneven and of course, she took off more than 1/2 inch to an inch. I am very upset! My hair won't hold a pony tail or anything. Very thin. Jessica is a manager at Great Clips, she knows that I never want more than a 1/2 inch to an inch off. I talked to her beforehand since I didn't want any more problems, like last time. At this point, I feel like she violated our agreement, is very unprofessional as a manager and did exactly what I asked her not to do. Is there anything I can do?

The woman cut my curly hair without wetting it down. She ignored me when I questioned this. It was obviously uneven when she was done so she gave me $3 off. When told that was unacceptable, she went on to the next person. I emailed corporate on the website and was told they can't control their franchises. I was forced to pay for a horrible haircut and had to go get another somewhere else.

They are not using fresh cloths they are using one apron for everybody for haricut and they even not cleaning the hair on the floor after each hair cut and not using clean combs and scissors. they are very dirty, the cloth and apron are smelling very bad

Because of their scissors and combs i got some bumps and pipmles like things on my head, and because of smell i got allergy and flu like symptoms