I have used Copenhagen products for a long time and have been very satisfied until recently. I switched to Copenhagen wintergreen long cut. The last month or two, I have found large toothpick sized sticks in the can. I really like this product so I hope it's not going to become something that's in every can. Please try to go back to how they were. Thanks.
Consumer Complaints & Reviews
I purchased a can of Copenhagen Smokeless tobacco around March 8, 2010. I had used 25% of the product when I noticed something white in the can. I examined the object and I believed it to be wax or glue. I called the company and told them about my discovery. Their solution was to send the can back and they would refund my money. I explained to the representative of Quality Control that this glue or wax can make people ill who use the product.
I then purchased another can of Copenhagen smokeless tobacco on March 11, 2010. Keep in mind both cans have different month dates at which they were made. I also found wax or glue in the new can on March 13, 2010. I called Copenhagen Smokeless Tobacco back and told them that I had also found glue or wax in the new can as well. They told me to send the product back and they would send me coupons for new cans of the product.
My problem is that the company is selling smokeless tobacco product that is tainted with wax or glue and this has the potential to make its users very ill. They need to recall the product and stop selling it until the problem is fixed and they are selling a good quality product. What is going to happen if they cause someone's death from using the product? I would like to stop someone else from getting a tainted product that Copenhagen is not taking the consumer seriously.
