Bottom Line Books

I have sent in all the monies that I owe for a book that I ordered and I still get bills. They threaten to send them to a collection agency. What can I do?

I received a package of 4 books today. I did not order these books and do not want them. I have tried to find a phone number to speak to someone, I am afraid to just return them after reading all the complaints from other people who also received unordered books and returned them to continue to be billed and threatened by collection agencies. How do law abiding people who always do the right things get caught in these scams?

I received a book from these people that I believe I did not order. So, I returned it. I am now receiving a bill for the book with semi threatening language to the effect that we have not heard from you in any of our previous communication. I sent the book back! I do not intend to pay for it!

I received a book that I don't remember ordering. I do not want it and do not wish to pay for it. If a return material slip is sent me, I will return it (the book).

I received a collection letter and never ordered any books. I searched around online and located a web address where you can find their contact number. I would love to share it with you all so here it is; **. Good Luck!

My mother has received a second book she did not order. I paid for the return of the first book. There is no phone number on the bill and I can not find one on their website. I have emailed them and have not heard back. Can I just package the book in the original box and write "return to sender/did not order"?

Thanks to reading your many similar complaints about Bottom Line Books. I am not going to waste more time trying to contact them by phone or mail. I can't find their phone number either. I returned an ordered back to them several months ago, to the billing department. Their correct return address for books was semi-obscure, in small print. It was my first book from them (Balanced Healing or similar title). I returned it after 30 days with a note asking for their phone number. For several months, I keep getting bills from them saying, "Why haven't we heard from you?"

As per their instructions, I returned the first bill with a note on back asking for their phone number (for 2nd time) and explaining I sent the book back to billing department and said look for it there. I got no response, except more bills continue to come. I sent a 2nd book (which I ordered) back, about a month ago to the right department address this time. I still keep getting bills for it also saying, "Why haven't we heard from you? Is something wrong? Has there been a mistake? (pre-printed on most bills)"

Have you people (Consumer Affairs) tried to talk to the owners directly to find out what the disconnect is? I wonder, is it deliberate fraud/rip-off, or an incompetent system and non-communication between departments, or disgruntled worker laziness, or overwork, or worker sabotage, there? Do the owners know about all the complaints? Apart from posting complaints, do you (Consumer Affairs) take numerous complaints any further, institute legal action? Or, do you get back to the rogue companies? Please email me back with answers. I was going to order a 3rd book but thanks to your website postings about many other complaints, I will not. Thanks to you for being there. More power to you!

I received a book I did not order. I will send it back if you send a postage. It is your book so if you want it back, send return postage.

Many months ago, I wrote on a slip along with a package back to BLB. After awhile, I received a refund check for the book + postage. The slip read, I am no longer interested in purchasing any more books and or materials. Please remove my name from your mail listing and any other lists. You have sent me a book which I did not want nor did I request any (Any!) materials. What does one have to do to get you to stop? The 2012 year book + other materials enclosed is no mine. You have made a mistake. Your shipping department sent it to the wrong name and address. If you want it back, please send me a return shipping label for UPS. Oh yes, As Soon As Possible. Unhappy reader.I don't need a lawyer. After all, it is your company that made this mistake.

I ordered the 30 day diabetes cure. I returned it. I received a letter stating they had credited me with $47.94, but I did not receive a check! I would really appreciate a check.

I received a refund draft of $35.92 check, dated June 10, 2011. I misplaced it and now it is over 60 days. I would appreciate if you could issue me another check for that amount. I will do whatever you want me to do. Send it back or just shred it.

I received a bill telling me that they were hoping that I was enjoying Bottom Line's "30-Day Diabetes Cure." I did not order this book and every time I receive a book which was not solicited, I take it to the post office, unopened, and put "return to sender." The bill received has no phone number to reply to them. So, on this day, 03 Oct 11, I am returning their bill and asking them to remove me from their mailing list.

I received a bill from Bottom Line Books for a book that I did not get nor do I even remembered ordering this book! I wrote a note on the first bill like they said to do and sent it to the billing department. Still, I keep getting bills for the same, non-received book!

I received the 2005 Bottom Line Yearbook I had requested and purchased, and I thought that was it. But they kept coming every single year. Even after verbally contacting them via telephone each year requesting cancellation, I continued to receive them from 2006 to 2011. After receiving the 2011 copy, I consulted a lawyer. I was told to return it to them through the US Post Office, and that is exactly what I did.

I continued to get a bill monthly for the book I returned, and on May 23, 2011, I received a delinquent notice from them saying that they'd already reported it to the credit bureau and it would affect my credit score. I decided to return the 2011 book after paying for 5 yearbooks that were never even read. It would've been easy to keep paying for them, but it is a matter of principle to me to report this and hopefully rectify this problem. Thank you for being willing to try to help me.

Just as many others have written, I have received books that I did not order and have had to deal with returning them. I finally paid for return postage myself which was over $6 just to be done with it. However, other complaints I have are: 1. There's no way to pay online (who uses checks and stamps anymore? ); 2. I have been ordering things from BL for a few years and have discovered that they have very little breakthrough info as advertised. Most of the books I've ordered repeat much of the same information and a large part of the info supplied is mostly common sense; and 3. In this computer age, why can't they offer a CD or DVD that is searchable by subject, title or author's name? That would make finding the info that is useful much easier to refer back to. I'm pretty sure the answer to #3 is that it would cut down on profits from reselling the info as stated in # 2 above. I'm now in the process of trying to get them to remove my name from their mailing lists. I've wasted time and money trying to return books I did not order and also try to make use of the info supplied.

I received a book that I did not order. The package said, "Your free gift enclosed.", so I assumed that this was a free book. I am now being billed for this book. I called their customer service department. I told them that I did not order nor do I want this book. I was asked if I opened the package. I told them that I did as it said your free gift enclosed on box. They responded that as I opened the package and did not return the book, I was obligated to pay for this book. I told them that if they wanted to pay for return postage on this book, I would send it back. They kept telling me that I was responsible for this. We argued and I finally hung up the phone.

I kept on receiving bills for this order in the amount of $47.94. I do not understand how it was sent to me. Please check your records and stop billing me and threatening to send it to a collection agency.

I thank you for your cooperation.

My husband ordered a book called Treasury of Health Secrets. My husband did not want the book. He put it aside and forgot about it until we got a notice that we were late on our payment. I noticed on their bill that if you were not satisfied with theirs that you could return the book over the next year for a full refund. So I sent the book back on Sept. 4 with a letter stating that I would pay for postage if I had to put it. We did not want the book and they got it back. So I do not. If I were, I would have to pay for it.

We started getting notice saying that they were go to turn us over to a collection agency. I called Bottom Line last month about these notices and that the book was returned. I did not get the name of the person I called. He told me that it take about 6-8 weeks to process returned books and he would take my husband's name off the delinquent payment list. My husband's name is Ronald **. I ask him if I was going to have to pay for the book first before I got my money back. And he said no because I sent the book back, we were all even. I am too trusting of a person. Yesterday, 11-22-10, we got a notice from North Shore collection agency saying that they are trying to collect a debt for Bottom Line books.

How do I get them off our backs without having to pay for a book that we do not have? Thank you for your help.

I bought Bottom Line Books in the past. Now I got a post card that says to check the box and return the card if I'm not interested. Well, when I first got the card, I looked at it and decided I didn't want a book at this time. Also, I didn't read the entire card that says to check the box and return if I did not want it. The book came: Treasury of Home Remedies and Natural Cures. I thought I did order it and made a payment. Then, I found the card and really looked at it, and thought I knew I didn't order this. Now for pulling a stunt like that, I am very angry. Okay, you got me. It won't happen again, because I will never buy another Bottom Line Book again! Pull stunts like that on people and you're going to be the one that loses. Do not send me any more cards through the mail to buy these books. Take my name off the list!

I returned a book through the post office not opening it and wrote refused delivery and now they are billing me for a book I have already returned.

I clicked on mail e-mail to see the health books that were free I never placed an order. They sent me a bill for books never received. I am contacting the Better Business to report this. I have a statement for $41.79. This is only for the 1st two installments.

I bought a book from Bottom Line Books: "Natural Physician", on line with my credit card at least 9 months ago. I did receive it. They claim I have not paid $40.95 and claim a collection fee of $304.62. I never heard of them before that as to any non-payment. What do I need to do now?

I ordered their Bottom Line Yearbook 2010 and paid via credit card. Since I didn't see the charge on my statements, I realized that they had not charged my card yet, so I canceled that card number. I sent them a check. I have all the records, and now I find they have not cashed my check. I have given them two weeks to cash the check or I will put a stop payment on that check number.

I ordered a book from Bottom Line Books; the treasury of health book never delivered to me. I keep getting notice for collection on a book that never came to me. There is no phone number to talk to them about this. I get bills but no contact number.

I received an "Account Status: Delinquent" notice as an agent of Bottom Line Books for a Book, I never ordered and never received (Bottom Lines Ultimate Healing). They demanded $49.94 to "collect a debt." Since I never ordered or received such a book, I regard this North Shore Agency and Bottom Line Books as fraudulent.

I received recently the Northern Shore Agency, Inc (NSA) "Collection Alert" notice dated May 7, 2010, in which they claim that my Bottom Line Books account has been processed as a delinquent account with this collection agency. That claim is for the book "Treasury of the Health Secrets" and amount due the agency claims is $47.94. I have never received this book nor any previous notice regarding this claim from Bottom Line Books. The NSA notice is the only connection to the Bottom Line Books and I do not have their mailing address, phone number or e-mail address. That makes it impossible to contact them and straighten that matter. Again: I never received the book! I am not paying this bogus account. On top, NSA wrote "PAY THIS AMOUNT: $47.94 555361062". At bottom, it says: "Contact Ryan ** at North Shore Agency at 1-800-." I did and achieved nothing.

They keep billing me for a book, that I never ordered or received. I cancelled my account 2009. They keep threatening me with collections.They are ruining my credit.

I received a package from them that I never ordered. I immediately gave it back to the USPS the same day. I followed up with an email telling them to never send me packages. They never responded, it took an incredible amount of research to find out how to email them and they didn't put a telephone number on their invoice.

This all took place approximately 2 to 4 months ago. Today 7/6/2010 I received an invoice threatening collections and this is the first invoice they've ever sent! The account number they posted on the invoice is 558701785 and the person's name on the letter is: Louis A. They are mailing to my business post office box and not my home address, so I gather they obtained my name / PO Box from a business mailing list.

First I had to stand on line at the post office (wasting business time) to give the card in and find out it was something I never ordered. It was frustrating. Then I had to spend more wasted time searching this company and emailing them - with no response obtained. Now they are sending me threatening letters, stating they are sending my name to a collection agency.

I pride myself in maintaining excellent credit and don't want a scam tainting it. This is harassment! I never contacted this company or purchased anything from them or want anything from them.

I saw on Internet a company offers a freebie, when I ask for that books I found that I have to pay. So then I cancel the order and they still send me the books. I send back all books on 04-05-2010 but they try to charge me for the books. This company has no phone and I don't have knowledge to which I have to address. Please, can you help me?

Received books that we never ordered . There is no phone number on the billing statement which came with them. Unable to call for return postage to send books back. We do not want this to go on our credit as a collections item as we have read here on this site. Cost to the environment. Abuse of the mail service sending books which have not been ordered as if you ordered them.

Returned book(s) from Bottom Line Books, telephoned them and stated the book(s) were returned. That was last October 2009. Today (5/10), I continue to receive bills and notices from collection agencies requesting payment. I am making a copy of all the above complaints and submitted to the collection agency AND Bottom Line Books. When will this end??

I received one book from Bottom Line Books, paid for it. I received another book, same book: Treasury of Health Secrets. I sent it back. I am getting billed for a book I did not order and sent back. Same book I have and have a paid receipt for. These people are scammers.

I received a book for $47.94 and two free ones today 4/7/2010. I didn't order them and don't know who these people are. I found a phone number on the net and called customer service. The guy maintained that they were ordered and I would have to pay for them. He wouldn't listen to me or stop talking. I finally shut him up and told him that I had several web pages open in front of me at the time and I had learned more in the last five minutes than I ever wanted to know about the way he and his company conduct business. I then very firmly told him again that I didn't order them, would never pay for them, and would be happy to return them just as soon as he sent me the return postage. He then yelled back that I would receive it in ten days and hung up on me. Any bets on whether or not I'll get it?

I received a package today in the mail, 4-1-2010, from Bottom Line Books. I don`t know what it is. I can`t find a phone number to check it out. I have not opened the package and will not open it until I find out what it is.

I received books from Bottom Line that I did not order. I sent back the books but they say they have not received yet. I am getting invoices bills from them and am suspicious they are a scam as I am reading about the complaints on the internet. Please advice as to what we should do about this problem.

I was looking on the Internet and saw advertisement for free pamphlet on high blood pressure. A book and several pamphlets were mailed to me for a charge of $47.00. I never ordered this book. Nothing on the advertisement mentioned a fee, only a free pamphlet. I will be attempting to send it back tomorrow.

Book charges for books I did not order or receive. No phone number to talk to anyone. I have search the internet for a contact number. I had to pay bill because they were going to send it to collections.

For the past year we have received unauthorized books that we do not open and mark "did not authorized-Deceased" and send them back. We keep receiving these books and invoices. We have spoken to Bottom Line books several times to remove my deceased mother from their mailing list but Bottom Line continues to send books and invoices for unauthorized purchases.

I did not ordered any book from this company, but the book "Treasure of health secrets" the company send me and two more free. In hte parcel it was invoice with "payment due now" I don't need it and read from other complaints it is not useful. What should I do now to prevent sending me another books? I did not know this company and open parcel to look what is there. Can I return the book and what is the real bottom line? In the letter "In fact,you have my money -back guarantee: if this book doesn't live up to your expectations-return it within a year for a full refund. No question asked" Is it true? Should I pay and then will get refund or I can return book now without payment?

I order the book Treasury of Health Secrets from Bottom Lone Books. After receiving and reviewing the book, I found that the info it contained could all be obtained from the Organic Natural Food and Vitamin Store who provided the same info. The book was not useful. Returned book by USPostal Service on 11/18/2009. I received a bill for payment although the add stated you had a 30 day trail period to reveiw the book. The company billed you immediately. Returned within the 30 day period. Would appreciate no further billings but a confirmation the book was received by Bottom Line Books.

As others have noted there is no contact information by which to be removed from their mailing list. I could drive to Des Moines IA and personally eliminate the problem but this also seems to be extreme reaction for the size of the invoice. We are shredding all further communications that arrive and leaving this to some higher authority to stop this scamming company from hitting on the elderly.

Received a bill today, June 8, 2009 from Bottom Line Books for their Yearbook 2009. This is the first invoice we have received for the above book. More importantly, we didnt order said book. Finally found a telephone number via their website ( one isn't listed anywhere on the invoice);after bypassing the automated menu, a Jeannie, or Gina, (she talked so fast I wasn't able to fully comprehend what she was saying), after giving her our demographics, I attempted to explain the problem but wasn't able to complete any sentences as she was talking the entire time, all the while explaining "that since we ordered a yearbook in 2008, and didn't call/write to cancel the subscription!, we were mailed a 2009 yearbook in January.

My attempts at stopping her to respond met with curt statements such as "I'm trying to help, I'm trying to explain... I attempted to explain that in 2008, the information sent with that book, and yes, we did order that one, did not spell out, anywhere, it was a subscription. When I wasn't able to outshout her, I kept requesting to speak with her supervisor, doing so in a calm, non threatening voice...after being put on hold for 5 minutes, she did come back on line ( a surprise in itself) to inform me her supervisor was "busy on another call".

By that time I was losing patience, so told her that was fine as I was going to contact Corporate; and I did. There again, the VP of Customer Svc was not available (probably had left for the day, but the operator didn't tell me that when I called). I left a call back number and will wait and see.

Now, we have ordered from this company off and on the past several years, to include the odd year book or two, never did receive the next year's yearbook without sending in a request form they sent out first! It wasn't an automatic shipment. Should I not hear back from the VP of Customer Relations within the next few days, my next call will be the Better Business Bureau.

I purchased and paid for a book 6 months or so ago. Then a month ago, I received a book I did not order. I did not open it and the post office returned it. I received a bill yesterday. I am starting my legal file.

I ordered one book then returned it. I ordered another book and got it and liked it and paid for the one book. No others have arrived. I was well pleased with the service that I got from this company.

Bottom Line Books keeps sending me books that I did not order nor authorize. I have called on more then 1 occasion to ask them NOT to send any of their literature or books and to take me off their mailing list. I do have a specific record dated 6/15/08 requesting they not send any more material. I wrote this on a Summary of Account from the Subscription Service Center at Boulder, CO 80322. They do not include any phone numbers with their material.

I'm writing this to you because we (my husband & I) warned them that if we received any unordered material, we would contact you. I had initially ordered material through them which seems to have given them the right to keep sending me books and expect payment even though they promised to remove my name from their list.

Box of books were mailed to my address which did not order and per my kids they did not order either! Local Post Office Master said to mark Returned on box and leave on counter to be returned. Have received numerous billing statements ($47.94) with latest one (1/16/09) threating bill to be turn over to collections if not paid within 28 days. Post Office Master said to mark item returned on billing statments which have been done for 2 months billing statements.

Name on Billing statement L. A. Collections Manager NO phone to contact this business or person is anywhere on billing statement! [Online] search gives a 800- number with numerous reviews having the same problem I have regarding repeated billing and collections threats!

I ordered one book from this company. I received it and paid for it. They then started sending books to me, stating that I ordered them as well. When in fact, I had only ordered one book. No where, did it state that I would receive future books. I sent the 2nd book back, stating that I did not order it. I then received a bill, requesting payment for the book that I returned (which again, I had not ordered in the first place!). I sent the invoice back with a letter stating that I did not appreciate their business practices and requesting that they remove my name from their mailing list. Unfortunately, I can not give you the dates that this happened, but it was in 1999. To this date, I am still be hounded by them to buy more of their books.