I am trying to contact someone who can explain the billing process and services. My Discover card statement shows they received payment for a 2 year membership on Dec 29, 2011. I have not been able to use the membership and would like some tech support to use their service. This is not the first time to use their service but this new purchase has not worked for me. I have enjoyed their card service and would like to get busy sending cards. Please help! Thanks, I look forward to an email or phone call soon.
Consumer Complaints & Reviews
I signed up for free trial on Dec 1, 2011. I since been charged twice and want to cancel. Second time was on 12/27/2011 not 30 days. Both were $3.99. I'm willing to pay one trial but not second time. Please cancel. Half the time, cards wouldn't work or send. Thank you.
I called about a month ago to cancel my membership. I am just making sure that my membership has been cancelled because I do not want to use Blue Mountain e-cards. I am not happy with the way they handle their customers. I need my refund back, please! That's all I am asking. They are trying to keep customers when they want to cancel their membership--that's very unprofessional.
One year ago, I wanted to use the 'free trial' of the service they offered--send an e-card at no cost. Before I had a chance to read the agreement, my husband clicked on 'order membership' for one year at $30.00. The site asked for financial information in order to set up a free trial. As I was discussing with my husband, he 'took over' and accepted the membership.
I spent the next two months trying to cancel the membership both online and via the phone number provided above. There was never an answer to emails and never a person on the phone. This was a colossal waste of time and energy. They have my $30.00 and my brother has the most expensive e-card on the planet. Today, notification of renewal appeared in my email so I can start this process all over.
On 11/19/10, I cancelled membership with Blue Mountain with confirmation # xxxx. Charge was not cancelled from my AARP Visa November statement and is charged again on my December statement. I want this cancelled, please.
I tried to cancel the free membership but the time to cancel was on the weekend and I got a message that they were only there Monday to Friday! You cannot get through to a live operator and your emails "quote"the seven day rules!
They are a very unfair unethical company and something needs to be done now when you read the similar complaints like mine for the past 10 years. I tried to get my credit card to dispute this charge $19.99 and I got another email from them stating they cancelled my paid membership they are crooks! Something needs to be done and all of the people like myself refunded how come nothing has been done all of this time?
I signed up for the 7-day free trial and 5 days later, when I wanted to cancel, I could not cancel without calling on Monday to Friday (I wanted to cancel on Saturday). On Monday, I called the number thrice and could not get to speak to a live person. I emailed them and got a nasty reply saying I had 7 days, which was really 5 as it is business days since no one is there on the weekends. I wanted to purchase $9.99 but was charged $19.99 to be able to print cards. In my email, I told them that I do not own a printer. No response or adjustment ever mentioned.
Two years ago I signed up for the FREE trial that was offered on BlueMountain.com. Their e-cards were not to my standards, so I decided to call within the given amount of time to cancel my subscription without any fees. E card fans, beware. GOOD LUCK trying to get ahold of a human being when trying to cancel your membership - or for any inquiry you may have regardign their site.
This company is one of the most inconvenient, non customer friendly companies I have EVER dealt with. Stay away from the website, unless you like spending money on nothing.
Blue Mountain Free Trial-be wary with the holidays coming up! Last Christmas I signed up for a free trial of Blue Mountain e-cards. I sent all of my cards on the same day and cancelled my subscription within the required free trial period. If you sign up for this free trial-you are automatically signed up for the Bill me Later service. When I received the Bill me Later invoice-I ignored it as it appeared to be junk mail. After a few months of receiving this; I contacted then asking why I was receiving these account statements-they indicated it was because of my purchase of Blue Mountain e-cards. I indicated that I had cancelled within the acceptable free trial period.
Although the Bill me Later people were courteous-they instructed me that I would need to clear things up with the customer service people at Blue Moutain e-cards-this was a nightmare. Any telephone number for this company that is easily attainable is an automated service-with absolutely no opportunity to select a key to talk with a human being.
Finally, I researched the internet to find the name of a person that was a part of adminstration at the company and then had to research a telephone number using a staff directory. I spent hours on this research. I finally was able to get a hold of someone and was promised a call back-it didn't happen. I had to make up a follow up call and I finally was able to talk with someone; they indicated that they would be able to get rid of both the Blue Mountain charges as well as all of the fees and charges associated with Bill me Later; by the way their interest rate is over 100%-I can't believe that is legal. The next month came and I did receive another bill and had to repeat the process. By the next month it was finally cleared up.I have noticed a trend regarding Blue Mountain e-cards; something needs to be done about this company. If you don't have the resources or time to deal with this; I can imagine people just take it and pay the incredible fees for the "free" trial and the interest to Bill me Later.
I signed up for their introductory 30 day free offer but cancelled it within a week because it did not meet my requirements.
My recent bank statement showed that they had debited by account for a year's membership which indicated that I had less money in my account than I had anticipated.
