Massachusetts

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Massachusetts
This page contains a listing of State and Local Consumer Agencies State Banking Regulators State Insurance Regulators State & Local Consumer Agencies State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.
State Offices George Weber, Chief Consumer Protection and Antitrust Division Department of the Attorney General One Ashburton Place Boston, MA 02108-1698 617-727-8400 (information and referral to local consumer offices that work in conjunction with the Department of the Attorney General) Fax: 617-727-5765 Thomas McCormick Assistant Attorney General Western Massachusetts Consumer Protection Division Office of the Attorney General 436 Dwight Street Springfield, MA 01103 413-784-1240 Fax: 413-784-1244 Michael T. Duffy, Director Office of Consumer Affairs and Business Regulation One Ashburton Place, Room 1411 Boston, MA 02108 617-727-7780 (info and referral only) TDD/TTY: 617-727-1729 Fax: 617-227-6094 E-mail: ask@consumer.com Web site: www.consumer.com/consumer County Offices Paul A. Finnegan, Director Consumer Protection Division Northwestern District Attorney's Office 238 Main Street, 4th Floor Greenfield, MA 01301 413-774-5102 Fax: 413-773-3278 Maggie Bergin, Case Coordinator Consumer Protection Division NorthWestern District Attorney's Office 1 Court Square Northampton, MA 01060 413-586-9225 Fax: 413-584-3635 D'Shone Swiney, Director Consumer Council of Worcester County 484 Main Street, 2nd Floor Worcester, MA 01608-1690 508-754-1176 Fax: 508-754-0203 City Offices Nancy Lo, Director Mayor's Office of Consumer Affairs and Licensing Boston City Hall, Room 817 Boston, MA 02201 617-635-4165 Fax: 617-635-4174 Jean Courtney, Director Consumer Information Center Springfield Action Commission P.O. Box 1449, Main Office Springfield, MA 01101 413-263-6513 (Hamden and Hampshire Counties) Fax: 413-263-6514 Back to the top
State Banking Regulators The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.
Thomas Curry Commissioner of Banks 100 Cambridge Street Boston, MA 02202 617-727-3145 Toll free nationwide: 1-800-495-2265 Fax: 617-727-7631 TDD: 617-727-7625 Back to the top
State Insurance Regulators Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.
Linda Ruthardt Commissioner, Division of Insurance 470 Atlantic Avenue 6th Floor Boston, MA 02210-2223 617-521-7794 Fax: 617-521-7772 TDD: 617-521-7490 Back to the top
Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.

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