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Shere of Beverly Hills CA (05/07/08)
They will not send me the information I need to cancel my membership, on 3/18/8 claimed they sent an email to me for cancellation and 5/7/8 gave me an incorrect email for cancellation and continues to withdraw money from my mother's account. I am left on hold for 20, 30, 40 minutes each time I call.
They have improperly been withdrawing money from my mother's account and ignored the information given to them for my bank account since July 2001 in the amount of $26 per month and refuse to refund any portion of her money.
Jeffrey of Haymarket VA (04/22/08)
I requested advice on a personnel matter. An employee had increased her hours and fell into an overtime situation. I discovered the situation and sought advice from pre-paid legal.
I was advised to restructure the employee's compensation retroactively, something she would not agree to. Upon learning that she fell into the situation she resigned abruptly and immediately filed a wage and hour claim.
Had prepaid legal provided me with the correct advice (according to the US Dept of Labor) to retroactively increase her hourly rate, I would have avoided a $6000 claim.
In another situation an attorney gave me patently wrong advice on a wage garnishment. Had I followed her advice, I would have lost several hundred dollars.
Greg of Lancaster CA (03/17/08)
Panel attorney for prepaid legal services, did not perform work as claimed, padded the bill, and then dropped me as a client while issues are pending before the court after being encouraged by the panel attorney to call discrepancies about his bill.
I lost part of my retainer of $2,000 for work not performed as well as lost time taken from work, and expense for travel by automobile to San Jose, CA from Los Angeles, CA. I have also lost about $300 in membership payments made to Prepaid legal as a result of their sham operations.
L. of Ferndale WA (02/23/08)
In an emotional moment surrounding a difficult situation, I signed up for this service. I have since decided that they cannot be of any service to me. I want to unsubscribe from the service. However, there does not seem to be any means of cancellation available.
They have access to my credit card and will be helping themselves to $30.00 a month, for however long it takes them to drag their feet through a membership cancellation request.
Latisha of Rockford IL (02/04/08)
This is an attorney referral service that doesn't provide either attorneys or referrals. I had a membership that is supposed to entitle me to an attorney referral within 1 business day. After 3 weeks of being able to only speak to secretaries and customer service clerks, I quit the service for lack of response on their part. The few attorneys I was able to talk to recognized the name "prepaid legal" and were anything but interested in taking the work. If they hear you're from Prepaid Legal, they often won't return the phone call. I've had other issues come up, and Prepaid Legal does anything but make sure that your issues are resolved, or that you found good legal representation.
I still haven't resolved my personal injury claim. I'm no further than the day it happened!
Denny of St. Louis MO (12/27/07)
I have been a ripoff victim. I had one of their agents convince me to get the idenity theft insurance and sign me up to be an agent. They stated I could make money being an agent and even convinced me to sign up to have one of thier websites to link my new clients to sign up online. I gave them 8 leads on people interested and signed up three of them. They stated after signing three persons you are an Associate. Now the head office states that since I did not sign up for the 'legal shield' also they were not able to give me any commissions (which was never told to me). And they stated I could not use the website that they charged me for (an additional $29.95 a month) to sign up new clients (which was also not told to me). Until I pay them more money to also get the legal shield added to my policy, they state they will hold my commisions from the sales or if I don't paid them by Dec. 31, 2007, I forfeit them. Please beware of there practices. They did not tell me the whole story on how they work, and that's the way they get you hooked!
Took my money under false pretenses and I want others to beware.
Denise of Fond Du Lac WI (03/12/07)
i applied at prepaid legal service on march 2 then on march 5 i had cancelled my membership then i had found out that prepaid legel took this amount of money from my saving account for the membership which the money was in a checking this left me with over drafts in my account and know they refuse to make it right.
this has to be the most hard on this family i live on a budget and this has caused heartache on my family as well as stress from this i cant believe they can get away with this
Scott of Gotha FL (08/22/06)
This is an attorney referral service that doesn't provide either attorneys or referrals. I had a membership that is suppose to entitle me to an attorney referral within 1 business day. After 1 week of only being able to only speak to secretaries and customer service clerks I quit the service for lack of response on their part. The few attorneys I was able to talk to barely recognized the name prepaid legal and were anything but interested in taking the work.
If they hear you're from prepaid legal they often won't return the phone call.I paid one attorney $400 for a consultation. Later on I tried to hire him to work on the case I consulted him on. He said he was much too busy. I've had other issues come up and Prepaid legal does anything but make sure that your issues are resolved, or that you found good legal representation.
Brian of Kihei HI (07/16/05)
I was subscribing to their service but received unsatisfactory representation so I told them to discontinue the service. They have continued to automatically bill me on my Visa card.
John of High Point NC (06/13/05)
On March 24, 2005 I called & requested to have my legal service & theft idenity insurance canceled. I was told that my account would be put on hold for 30 days & they would send forms that I would have to sign & return. In the meantime they would not charge my account while it was on hold. On May credit card statement I was to have a credit from the month before & no further charges were to be made to my account. Upon checking my credit card statement for the next month, I found another debit to my account from PPL.
I called & they said they did not receive the signed form & therefore they charged my account. I told them that I never received a form from them and again I asked the customer service person to close my account.She said I could close it on line by going to costomerservice@pplsi.com & fill out the needed form to close my account. I did so but found out that this address was not correct or non existent. I may have to change my credit card account # to stop them from charging my account. In the mean time I plan on calling the Attorney General's office in NC & filing a forlmal complaint.
As of date I have been charged $117.90 for services that I did not want!
Libby of Mosinee WI (04/01/05)
Since I was involved in a car accident, my husband thought that it would be a good idea to enroll. He contacted a repersentative Patty Thomson. She seemed very helpful but it was so only up the point when we enrolled. I had questions so I tried numerous times to call her once we were enrolled and she did not get back to us. Finally, two to three weeks went by and finally she reached us by then it was too late once I contacted a lawyer so the service would have been too late to take advantage of at that time, so I decided to cancel. I called the 800 number to cancel, and they told me that besides the call, I need to fill out a form and sent it back. When I received the form, I filled it out and cancel the services.
I called them on June 30 to cancel and by the first week of July, I sent back the form to cancel. Since I work three jobs, go to school and take care of my three small children I was not watching closely my bank account but on Dec, I noticed that they were still taking money out. I called Patty Thomson, she never returned my calls. On February, I noticed that Prepaid service was still taking money out of my account so I call them and finally someone told me that besides filling the form that I could cancel my membership by sending an email so I did that on top of filling a new form and sending two emails. Finally, I think the service is cancel but I decided not to take more chances and I stopped at my bank so that Prepaid is not allowed to take money from my account.
Here I am working three jobs in order to help my family and to pay for my graduate school which is so expensive and this company refuses to return my money. My husband works two jobs. I asked them to talked to a human being instead of the robotic customer reperesentative who do not understand what it is to work at some many different places to try to make money and have a company take our money like that. According to them, they need to pay their lawyers.
Richard of Hockessin DE (07/06/04)
After my local prepaid provider was unable to make a simple title change on a timeshare in another state, I called the 800 number and tired to cancel what I considered to be a worthless service. They informed me that they would put my account on hold for 30 days and send a form to end contract. The form said I could email or return the form to terminate service. What they didn't say is that although my account reminded on hold they would continue to charge me for being a member.
Norma of Houston TX (03/23/04)
I looked up the Internet for Attorneys referral Services, as I needed a lawyer to represent me in a Small Court Claim suit, in Harris County, Houston, Texas. Mr. Ballard answered my e-mail, and offer me this Service with Pre-Paid Legal Services Inc. I gave him my check card visa, with the correct information, and he promissed a Lawyer was going to contacted me not later than February 27th, 2004, I contracted these services on Feb. 25th 2004. As the severity of the case, I needed an attorney to file an answer to my law suit, and file also a Counter Law suit against the contractor that was taking me to court for services he did not rendered to me and materials he did not provided as he was claiming in his law suit.
I needed to file an answer with the Judge of the said Court, not later than 10 working days after the date I was served. No one contacted me from Pre-Paid legal Services, until March 13, 2004 when they withdraw the money for the first payment for my membership. That was approximately two and half weeks after I had to file my answer with the Judge. When I noticed the withdrawal from my bank, I contacte PPLS, Inc, inmediately, via e-mail, and I explained what has transpired since I hired them to provide me with an attorney. I e-mailed these people twice regarding my cancellation of the membership, Now they want to prorate my refund of the initial payment of $36.00 dollars, for services that I did not obtain from them, and for promisses that were not complied with my needs. As I worked as a paralegal for different attorneys in Houston, I contacted one of my ex-employers and he referred me to one attorney that handled my case, in the appropiate time limits requested by the Court. This is costing me extra money and put me in a risk of having a lien placed in my home, as Prepaid Legal Services, INC, made me waist 8 days of my time to file the answer, and put me in a risk of have to paid someone moneys not owed for services I did not received from the contractor referenced in this matter.
Tresia of Cabazon CA writes (4/16/03):
I inquired about this service last year and after giving all info required and tried to use the service that very same day I told them this is a runaround and wanted to cancel they said 48 hours to cancel or something. I faxed then a written request which after a few days they asked for. Now this year they are sending me e-mails stating I am a new member and will be billed with my visa and the e-mail had my last 4 digits of my visa in it so they will be billing me. I can never can get anyone to fix this problem and I am about to have to change my visa card but this is not write because I have other people that need that number that I have aproved to bill me
Vic of Santa Monica CA writes (10/12/01):
I signed up for Prepaid Legal as an associate and for legal services on their web site. After about 15 minutes I realized that this company uses social security numbers to identify people. They pass them around to everyone and e-mail them in unsecured e-mail. I have tried to cancel my account immediately. Not one person was interested in helping me do this. I faxed my request and e-mailed my request.
On August 25th & 26th they charged my credit card $249.00 & $310.00 As of today I October 12th, 2001 I'm still not sure if they cancelled my account and have not received a refund.
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