Pre-Paid Legal Services, Inc.

Rod of Fairview, TX November 20, 2009

I used PrePaid Legal at least a dozen times in 4 years and always with excellent results. They have given great advice on multiple legal matters, took on one of the Largest Electronic Stores in the U.S. all to get me back a lousy 100. Now who is going to spend 300 an hour on an issue worth 100 - PrePaid Legal Did! That's who! Attorneys bill in 15 min increments with an average national price of 300/Hr = 75 for 15 minutes. My membership costs 36/mo - That's over 2 months of great legal service -This is a "No Brainer"! Complains are usually from people who expect everything for nothing or don't know how to communicate. So Sad.

Lucy of Alexandria, LA September 22, 2009

i canceled membership in February 2009 - they stopped taking payment from my account. however they restarted taking money from my checking account. I did not check my account because i canceled it with a person / not a machine. the company said i did not return a fax they send to finish the process. i never got a fax from them. again i spoke with a person who told me she would handle the cancelation and nothing else had to be done in February. This is not good business practice.

lovelyn of los angeles, CA September 16, 2009

i purchase a 249 fast start program to prepaid legal services last sept 10 2009.. i called them back to cancel my account and ask for refund that was sept 14 2009.. they told me that i will have my refund after i send the package they sent to me.. sept 15 2009, i block the debit card that i used purchasing thier product. it waas late when i realized that i am expecting s refund from prepaid legal to that account. so i called prepaid legal to request to make my refund deposited in my checking account and they said they cannot do that,. they can only send the refund back in my debit card that i already block.they its in thier policy. so i called the bank if i cant request to cancel my request, but they said once i block my existing account i cannot make it activate again.. that leave me no choice.. so right now i dont know how will I possibly get my refund back.. i just cant believe that the one im planning to get involve with (prepaid legal) was the one who does'nt comply in our law! is there somebody there know or can help me with this matter.. i think prepaid legal should be out of bussiness!

Pat of Waianae, HI August 7, 2009

I called the company and requested to cancel service. I was patched around to 3 people until I was instructed I would received a cancellation form in the mail and needed to be signed and mailed to Ada, OK 74821. I called on 7/20/09 confrimed with a female that my letter to cancel has been received and that the services has been cancelled as of the dated form.

On July 28th 2009 Pre-Paid Legal attempted to withdrawal the normal monthly charge of 41.95 from my checking account. This action has caused my account to be overdrawn and was charged a return check fee of 25. This has also caused another check to bounce and was charged 25.

August 4th 2009 I received a letter in the mail regarding their attempt to withdrawal for monthly charge. I immediately called the number and have been unsuccessful in reaching a customer service associate since the letter. Ive sent them an email today and requested to a response.

Marcella of Seal Beach, CA August 6, 2009

Paid for member services for 18 months and upon request for services(very minor issues and firm indicated CA laws had been violated in the beginning) - was unable to receive services because law firm indicated they did not agree they would prevail in court.

Maria of anaheim, CA June 11, 2009

the individual that i delt with didnt have my concemp as well as the company to take more than 35 dollars out of my checking account and as far as ive seen the company has takin more money out of my checkings than i alowed. the amount that the company took out of my checkings is 26.95. this has made me count on money that i thought i had when i didnt and has made me fall behind on my bills

MATTHEW of HOLLYWOOD, FL May 26, 2009

I have had this policy for several years. I am entitled to legal defense benefits I needed assistance in defending myself when I weent for my defense benefits I was entitled to 39,5 hrs of legal defense time

However Ron G interpreted defense very narrowly and insisted on a retainer for a necessary counter claim and 3rd party defense and forbid the lawyer he assigned to the case from doing anything aggressive in representing me, even if it meant my losing the case unless I paid him an additional retiner and fee that amounted to double the promised fee in the policy Prepaid Legal to date has refused to assist me although benefits are only available at the designated firm

I may lose my mother's estate and a civil law suit for several hundred thousand dollars to my sister

Debby of Carlsbad, NM May 20, 2009

I was served papers in Nov by my ex- the day before going to ct for child support hearing. It was an Ex Parte order-my dau(12)was taken out of school and out of my custody- based on his lies. I called prepaind legal- they said the referral off. was closed and would contact me next wk-A ct. date was set for that following Th. Got call next wk. from atty 5hrs away@! I explained situ.He said sorry they can't help, and there are no atty's w ppl in my area-the closest was 4 hrs away- so ---I wound up getting an atty here in Carlsbad.

When I signed up for PPL I asked if they had attys. here- and they said yes! SO here I am- went to ct. once- still don't have dau. and am waiting for another ct date! She has been awarded her own atty. THe reason her dad is doing this he is ticked about the cs,which I did not pursue- it has been the same for 10 yrs. The cs div did that on their own. I req. a refund for all I pd to PPL since they do not have attys here, was told put it on the req of my membership. I did. Got a letter denying refund...I had been paying for approx 7-8 yrs. They were not there when I needed them.

Antonia of South Lake Tahoe, CA May 14, 2009

I called on January 30, 2009 to cancel my membership for both the Regular Family Plan and Identity Theft Plan with Pre-Paid Legal. I was e-mailed a letter that I needed to sign, date, and fax or e-mail back. I was told that I might be charged the Feb fee's as it takes 7 to 10 days to process my request but not to worry I would be reimbursed if that was the case. I both faxed and scan/e-mailed the signed cancellation letter back that day. I did get an e-mail confirmation back on February 2, 2009 confirming my cancellation. I was charged the February fee’s and took them at their word that I would be reimbursed.

Pre-paid legal continued to make the automatic deductions for March and April. I called again on April 13 to complain only to be told that my cancellation letter was never received, that I was supposed to call them back to confirm that they recieved the letter and there for it was not honered. I have tried numerous times to have this resolved and have gotten no satisfaction. They say they never received the letter until I re-faxed it in April. I do not still have a copy of the cancellation confirmation but do have a copy of the letter I faxed/e-mail dated January 30, 2009. I am told that the 3 months charges stand. How do I clear this up and get reimbursed the 3 months fee’s?

Jerry of Riverbank, CA April 23, 2009

Jerry of Riverbank CA (04/23/09)
My complaint is that no solutions are given regarding the complaints on Pre-Paid Legal not stopping charges for their services. It seems every complainer is making a mountain out of a mole hole, as the solution is very simple. If they wish to discontinue a bank draft for services from any company, all they need to do is the following and charges will cease: 1. Write a letter to the company you wish to discontinue drafting from your checking, savings, or credit card account. 2. Make copy of this letter and send to customer service where you hold the checking, savings, or credit card account along with a letter request to stop allowing funds to be withdrawn or charged from the company you want to stop payments to.

Mental damages and stress will be reduced if you use this strategy.

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