Mr. M's lack of professionalism, lack of effort and lack of ethics is appalling. I thought by hiring him it was going to ease my mind in a difficult situation but instead his involvement in my case made things exponentially worse. He lied to us consistently about the "actions" he was taking in our case. Meanwhile, he was not doing anything at all. He was supposed to be a bridge of communication between my family and ACS and did not communicate with either side. While he did answer the phone eventually when we called him, he never called us on his own despite the number of messages we left. He never called ACS to talk with them about our case leading them to believe we were "uncooperative" and "hostile". Our case was marked substantiated when it was a cut and dry issue of mandatory reporting that should have been easily closed.
Joe *** talks a big talk, but he his non-actions are speaking way louder than his words. It is now one month after severing our contract and I am still begging for the refund of the retainer that was promised. It is daily excuses and lies from him again as to why I haven't yet gotten my money back. He blames his staff and lies about being out of the office, forgetting that when I spoke to him last I called him directly in his office. The damage he he has caused my family is irreparable and it will be a long, long time before we even begin to recover. As we embark on a war with ACS that should have been but a scuffle, we are mentally, physically and financially drained due to our error in hiring Mr. M.
