My wife, Charranda **, called the law firm on 18 August 11 to request a statement that shows proof of every payment made to them because we are trying to buy a house. Michael ** informed her that he would send it out. I called the law firm back on 24 August 11 to see if the statement was mailed to us. Michael ** informed me that mailing me a statement is not a priority. I was deeply offended because it is a priority for me to send them my payments on a monthly basis, but for them to send me a statement is not. I was insulted. What happened to customer's rights? So, he transferred me to his supervisor, David **, who told me that he would send that statement to my email and that I should have it by 7:30 p.m. on 24 August 11.
I called that law office back on 25 August 11 at 8:00 a.m. to report that we have not received the statement that we have been requesting for a week. Michael **, who was over our case, said that we would have to talk to his supervisor David **, who would be in at 8:30 this morning. So, I said, "Yesterday, you told me that it wasn't a priority for you to send me a statement. But, I guess, if I don't send you my payment, it would then be a priority." He then stated, "Look, we know how the game goes. When you get your house, you are not going to send us any more payments." I told him, "I am trying to build my credit so why would I stop paying you because I get the house? If you check our records, we have paid them on time every single month and have not missed one payment. We don't have too many more payments until we are done paying them off."
What sense would it make for us to get a house and stop paying them so that they can garnish my check? So, I called back at 8:30 and another representative said that David ** will be in at 10:30 a.m. I feel like I am getting the run around over a simple statement.
