I called to get Internet service for all over the house wireless. We had DSL and they sold us another product that does not work. I am trying to get them to fix it. Our business number is **. They need to call us first so we can be there in five minutes. I need to get this job finished or given a credit.
Consumer Complaints & Reviews
My mom called me to ask me a question about her internet service through Windstream. I know next to nothing about computers. She wasn't connecting to the internet and called tech support. The woman she talked to asked her if she had a router and she, said she didn't know what that was. The woman laughed at her and she was directed to talk to another person who tried to sell her tech support for about $12/month. She said tech support was supposedly included in the service she had and the guy said he wouldn't help her if she didn't buy it. I (knowing next to nothing about computers) was able to get her back on the internet over the phone! This woman laughed at her and sent her to the sell this dummy more junk line. I hooked up her internet a year or two ago and called Windstream for help, because I don't know how to do this stuff, as stated. The guy I talked to was so rude because I didn't understand what sort of cable he was talking about. I tried to file a complaint with BBB and it said there was no company by that name.
Call me and I will explain. I am having problems with captcha not being recognized. I had the service for 7 months from May 19th to January 21st and I never had the internet activated. The company is still making me pay for it. For those months, I never signed a contract either. Two cases are still open with PUCO and OH Attorney General's Office company, making me look like an idiot.
Windstream's $49.99 for life promotion is grossly misleading. I'm about to sign up myself and I spoke with my parents who signed in December. They stated that with taxes and other miscellaneous fees their bill is $70 and no one had told them about the "fine print" when they signed. I again checked Windstream's website, billboard, both which have no fine print, and finally got thru to a customer representative who stated that's the way it is. Isn't this sort of advertisement illegal? Turns out they duped my senior parents and their senior neighbors. Please contact me if a class-action lawsuit results for this misleading advertising. My parents don't subscribe to the internet currently. Economic consequences: their bill is about double what they were expecting on their retiree fixed income, which in turn has caused unwanted stress.
I am purchasing 3Mb of service and I am receiving only 58-100kb of DSL service. I have called them numerous times, once everyday for a week, to try to get the problem resolved. It has been this way since January of 2008. They keep saying it is a latency outage and equipment is being upgrade and will be fixed as soon as possible. They have been saying this for the entire 6 months. The speed testing was done from their recommended website. They have given me credit for the slow times, but they have a monopoly on the Cable company too, since they own them also. they refuse to bring Cable broadband into the county as long as they have dsl which requires phone service also provided by them.
I run contract work from my home involving VPN connections to my clients. They are costing me increased time in performing my task. It is reducing the amount of work I can perform in one day and therefore making it appear that I am not performing my duties to my customers.
On August 19 (estimate) I contacted Windstream to establish DSL for my home, as they are the only option for high speed internet for my location. I was given a turn on date of August 23. On August 24, I still did not have DSL service, but the telephone began to ring with wrong numbers (never wanted the telephone and don't use it, but was told I needed it to have DSL). I called Windstream to find out what was going on and they told me that they were not able to complete the order in initial time period, but our new turn on date was August 30. I questioned that, but they said it would probably be sooner.
August 30 came and went without the DSL being turned on and wrong number phone calls continued. I contacted Windstream again and learned that their PINS/PEGS were full, which is why it had not been turned on, but they were in the process of installing further ones. I asked why I had not been contacted either time this delay had been established and was told that the notes indicated that somebody called, but there was no answer and no answering machine. This is an out-right lie, because the number they are to call has voice mail. At this point I got a little more agressive because I was on vacation and needed to complete important tasks. The customer service representative gave me a dial up number to call in the mean time.
I attempted to dial that number and received a message that the phone line had been disconntected. I called back from my land line and the next customer service representative gave me two more numbers to try. I again ended my call with them and hooked back the phone line to my computer. After attempted to dial both the new numbers, I received the same message. Being smart, this time I called Windstream from my cell phone. After almost an hour it was determined that my phone service had never been turned on either... even though I had been receiving wrong numbers for over a week and called Windstream from it. By the end of the coversation we were told that phone service would be turned on by 7am the next day. Big surprise, the phone service did not get turned on until 2 days later.
So now we have dial up that is extremely unreliable. We may have to attempt to dial 10-20 times before a connection actually establishes. We received a bill for roughly $90 and for what? I sent in a complaint ticket through their website a few weeks ago that boasts a 24 hour response time and it took them almost a week to finally give me a call. We have communicated with them repeatedly as it has now been over a month since the original turn on date and requested a phone call back from somebody that can actually try to get things going for us and have NEVER received a call back. My wife spoke with them on Monday 9/24 and was finally told that they were going to have the service on by noon that day. Big surprise, she called about 5pm and now was told that they still do not have a slot available to set us up and there was no documentation of her calling earlier in the day. She once again requested a phone call back and even now, 9/26 have not heard one word from them.
We have requested them to send us a return mailing label for the modem, so we can just forget about this headache and not have internet service at all again, but have not received it yet. As for the $90 bill we received, they have reversed enough charges to get it around $47 because of the charge for the modem that we have yet to be able to use and want returned unless service can be granted to us by 10/1/07.
I have a real hard time believing that in the community, nobody has cancelled service or been shut off in a month and a half. Windstream has been unresponsive, unethical (in setting up service for somebody that they know cannot get service in the area due to over crowding), and continue to lie about when they are going to have service established for us. I am a consumer who would like to have DSL service and unfortunately they are my only option and they seem to be well aware of it and do not seem to care to provide service at an appropriate level.
I want my service turned on or a return mailing label for their modem by 10/4/07. I am tired of dealing with this company already and have not even used their service yet. I also want that remaining $47 reversed from my account, as I have not used the service yet. I would like a formal apology from an officer of the company and an acknowledgement that they are in the wrong. In addition, if service is not on by 10/4/07, the phone line needs to be shut off, as we do not need a phone line if we do not have DSL. If by some miracle the service is turned on by the 4th, I also want it acknowledged that I indicated I did not want to be held to a contract when I originally set up the service. The CSR indicated that wasn't a problem, but there was still mention of it in the booklet I received with the modem.
