Linda of Lake Placid FL (07/29/08) My husband and I signed up with Wild Blue in January of 2008. We also was never told about the Fair Access Policy or that the connection would be effected due to the weather. Feb. 1st an installer with DSI came out to install the equipment. We was told that the dish could not be placed on metal or wood and it would have to be a custom installation at the cost of 160.50 which consisted of a metal pipe, which only costs 20.00 at the hardware store. The installer said that it was a special metal and that satellite installers are the only ones that can buy it.
We also had an agreement with wild blue when we first signed up with them to have the dish mounted on to a telephone pole that we purchased and has a t.v satellite dish on it and a yard light. When the installer was out he said that wild blue would not authorize him to install it on the pole, but in the email from Brent Green with wild blue it states, The standard professional installation includes mounting the wild blue dish on the roof or wall and running up to 150 ft. of coax to one computer. Our service was slow when it would be just an over cast day outside.
If there is a class action suit yes we will join because #1. we was not informed of the Fair Access Policy. #2. was lied to about where the dish could be installed, we was told by wild blue when we first signed up it could be mounted on our own telephone pole that we purchased. #3. Was charged 160.50 for a custom installation, which was a galvanized steel pipe a bag of concrete and a little black box which no one knows what it is used for ( we was told by other people it was used for pirating signals) #4. was called a liar when we called in to wild blue customer service when our connection was lost and was told we was downloading stuff when everything was turned off and unplugged. #5. was verbally and physical abused by the DSI installer when we stopped payment on the check.
We have called them at least two or three times a week and they promised to get our equipment back and get us going. The first time when we called we got a ticket number, we have had numerous ticket numbers but the ticket where everything was promised to us some how mysteriously disappeared. Now we found out that they was never going to get us our equipment back or our refund of 284.00 because they said that they was hoping that we would have just forgotten about the whole matter and given up hope on getting anything done. We also have asked for corporates number and we was told it was against the law for them to give us corporates number and I am just wondering if there even is a corporate and that is just something they are making up to make themselves look good.
Gary of Warner Springs, CA July 27, 2008
Gary of Warner Springs, CA (07/27/08) We were forced to cancell our wild blue account do to moving (they did not move service at that time)they contacted us for the first time 5.5 months after we moved and told us to go back to the home we sold and go up on the roof and retrieve there equipment..we are dissabled seniors and we moved out of the area.
so now they want to charge 250.
Connie of Desoto, MO July 24, 2008
Connie of Desoto MO (07/24/08) We subscribed, like most other rural residents, to Wildblue because it's our only option in Apr. 06. For the most part we never had problems except for slow service sometimes and no service due to bad weather. I can accept that as a trade off to the country life. On June 28 I called them after returning from vacation and for 2 days they gave me the run-around. I could not get connected. They stated it was because they were upgrading the system. On June 30, after 2 days of calling someone finally told me I violated the Fair Access Policy. They treated this 'term' like it was a federal offense. I was embarrassed and thought 'OMG' what did we do. After I gained some understanding of the reason for this 'violation' I agreed to upgrade my service from 49.95 to 69.95. They debited my account immediately for 79. (pro-rated) On July 20, I had no service AGAIN. Again, I violated the FAP. Their customer service is rude and not helpful. All they say is I understand why you're upset but there is nothing we can do. I spoke with supervisors/managers and they are rude also. They even referred to my previous calls and said their notes said I WAS rude to them who is serving who here?
I've been on the phone with them for 3 days and can't get it resolved. I am able to get online right now but who knows if I'll even finish this complaint before they cut me off again I want to cancel them. I want a refund because I'm paying for a service I can't use (have access to) I am going to find a solution with someone else even if it's dial up and then I'm going to file a complaint with the BBB and the FCC. I would LOVE to file a class action suit as well. After reading all these complaints I think a lot of people would join in a class action suit.
I will not contract with anyone until I have a lawyer look at the contract. Is it possible local phone companies get a 'kick-back' from Satelite companies to hold back DSL so they can continue to market this 'rip-off' service? Finally, anyone have experiences similar with Hughes net?
I am losing money everyday I can't access my portfolio's and I also run a small internet business I can't even check my potential sales.
Josh of Leroy, MI July 22, 2008
Josh of Leroy MI (07/22/08) after confirming order of wildblue, was given date and time of installation. I was delayed due to incompetence of customer service agent who was supposed to process our paperwork. I had to call them back to see why they hadn't done installation yet, only then did they realize they did not process correctly in order for installment to be set up. All the while we had already paid in full for the installment, including equipment.
Once appt. was set up for installation, was told between 1-4pm of the day, did not show up til 7pm. Of course being end of day, they were in a hurry.... Once installation done, internet connnection has been extremely unworthy of our time and money. I have yet to have even a full hour of connection.
On top of this situation, I still do not have my username and password for wildblue. I have called numerous times and have been put off, no one has helped me to gain what I have paid for. Tonight, I called again..., only to cancel so I may receive real service for internet connection, and the agent tells me their system is being updated. Also, I have already spoken to a technician and they of course, did not help.
I am very upset since I am starting a new restaurant business. Wildblue is stalling my business relations.
Bob of Maryville, TN July 11, 2008
Bob of Maryville TN (07/11/08) Wildblue,has been nothing but a problem since day one. have had it now for a year,only because short of moving, i have no other alternatives.where to begin. bad customer service, same old thing,the only thing they know is unplug modem, and cables, wait a few minutes, and see if it works.any plan you choose is the same, we saw no difference, equipment, we have changed out 3 trias already, the final straw, is they have cancelled my service for no apparent reason, only to tell me it will be between 3 and 6 weeks to restore!!
Can't ever get to a Supervisor, cant find out why, they cant restore the service, or why they cancelled it in the first place..my advice to all....suffer with dialup, it has to be better than WildBlue.I have asked repeadedly,please have someone call me, i have left emails on their website, saying please contact me.I have spent more time on the phone with them than I care to speak of...I have no less than 4, or 5 , open ticket numbers. I have called every number i can get, they even told me to call numbers to their install department, why??
Because of Wildblue's service, I do not have access to any banking, financial portfolio's, emails, etc. this is totally unacceptable, I have no access,or way to answer any critical emails,or reply..
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