Peter of Powhatan VA (11/19/08) Well !! I'm hurrying and typing my complaint before my internet service is interrupted by Wildblues wonderful FAIR ACCESS policy that i knew nothing about before getting their service. No one, not the customer service rep, not the installation technician, not even the five tech support reps who i spoke to trying to find out why i had no service for fives days and counting. NO ONE made me AWARE of this mind boggling stupid policy from Wilblue. But my wonderfully painful journey into internet service with Wildblue doesn't stop there. That would be too simple.
After i finally get someone with the guts to tell me why i don't have internet svc and i go on my tirade for ten minutes (why no e mail,phone call, web page that says you've been bricked, smoke signal, stuff like that.) they explain to me that i can get unlimited internet access if i pay ten dollars more!!!! I'm no lawyer but i know extortion when i hear it!! So after i go on another tirade for about ten minutes (You know the kind( Then what the hell am i paying 70 a month for now if i can't use the service when and how long i want to tirade.)) I finally calmed down and let them transfer me to the customer service department where i could pay the extra ten dollar extortion fee to get my service back on so i can A: Make my money and B: find a new internet service provider.
But my wonderful journey doesn't end there. After waiting for about 30 minutes for a customer service rep i was rudely and abruptly told that their system was down and call back tomorrow and hung up on!! YEAH HUNG UP ON!! Now i can put up with occasional bad weather that would knock out my service or (although it has never happen to me) service interruption due to nonpayment but to have my service cut off because i use it too much is beyond belief; and to not be notified of it is even worse, it might be criminal.
To top it off some of the worse customer service in the history of customer service makes my experience with Wildblue the worse decision i have ever made at any point in my life!!! Yes even worse than when i ate that old cole slaw in the fridge and got sick or stuck my finger in the wall socket as a baby!! LOL!! I'm just wondering is there any possible legal action that can be taken!!
Joanne of Inyokern, CA November 14, 2008
Joanne of Inyokern CA (11/14/08) We had Wild Blue internet Service for 15 months. Called them to cancel service due to moving. They sent box for equipment return to our new address in New Mexico. We called the day we were packing for instructions on what equipment to remove from the house. After an hour, we got someone who knew what to remove and take with us to put in the box when it arrived in New Mexico! After moving and receiving the box, we boxed up all equipment and sent via ups using the labels they provided.
If we hadn't called, we would have arrived in New Mexico, received the box and then been notified by their instructions that the additional part we needed to return was STILL ON OUR HOUSE in California! Unless ALL equipment is returned they charge you! What a SCAM! We thought we had a jump on them when we called and took the equipment with us.
Now they say they didn't get it and have charged our debit account for 370. This is after they charged the account for the 75 to pay to finish our remaining contract. It was suppose to be billed on our last statement, but instead they took a debit charge the day we moved.
Even though we dispute it, it's going to take 30 days for them to track the number to make sure nobody else (they implied WE were still using the unit!) is using our equipment. Until they can confirm this the money won't be returned, and if they can't find the equipment, it won't be returned. Don't get wild blue! It's not worth it!
Kennyg of Donnellson, IA October 29, 2008
Kennyg of Donnellson IA (10/29/08) WilD Blue/Direct tv Im Paying for High Dollar Dial Up...located in an area where i cant recieve high speed.Iv had it one month.and called direct tv and wild blue multiple times.. There famous words.did you use all your bandwidth? You tell me? check the meter on our site it takes 20 min-30 to download the web site.Id be better off with dial up Unlimited use and probaly a lot faster.. I cant belive in this day and age they cant get high speed in my area what a SCAM....But Guarantee your slow with your monthly payment theyll be calling you faster than any high speed internet......
Damages Im unable to do my necessary work at home. Im self employed and i do a lot of research on the web.
Kristina of South Lake Tahoe, CA October 15, 2008
Kristina of South Lake Tahoe CA (10/15/08) I called Dish Satelite to cancel our satelite internet due to intermitant and no coverage with weather changes. They transfered me to Wild Blue. They originally told me that the angle of the satelite would not be an issue. They then told me that they could change the angle to a different satelite. Neither happened.
I called tonight to terminate my service. I asked to speak to a manager conerning the 125.00. He was very disrespectful and ended up hanging up on me. I called Dish back. They cancelled the 125.00 fee. Wild Blue's manager has no business with a job!
None due to the fact that Dish Satelite waived the fee.
David of Weed, CA September 16, 2008
David of Weed CA (09/16/08) I signed a contract with Wild Blue, fronted by Dish Network, in Sept, 2007, for a year and a half of broadband service. The service varies quite a lot in terms of speed a determined by speed checks through ZDNet, but rarely lives up to the 500KBPS advertised. At best, it delivers around 330. That is not really my complaint, though, because where I live the dial up is absolutely horrible at around 20K, so I am very happy to get even 200 or 300.
My actual complaint is about an uncaring, unfeeling and senseless business practice of Wild Blue that I can find no reasonable explanation for. Somehow, my Dishmail email address found its way in the hands of a spammer dissemination list, and I am now receiving over 200 spams a day. The only practical thing I can do at this point to solve the problem is cancel my primary email address through Wild Blue and Dish Network, and substitute another one. So, I called Dish internet support and they simply said NO, emphatically, many times. Tough luck, you are out of luck chump,
I'll be stuck with monitoring and deleting hundreds of spam a day until I disconnect this service in March, or pay a penalty of 150 for early disconnection now, plus whatever it costs to have new service installed, which will probably be several hundred dollars.
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