Wild Blue Satellite Broadband

Well, WildBlue charged my account and has not credited my account for the money they charged me for an installation. I cancelled my service within two hours of ordering it on April 11, 2012 and they still billed my card. I called them back the next day and was told they would return my money within 3-5 days and I was given a confirmation number. I waited 10 days and no money. I called them again and was told there is no such thing as a confirmation number and that he would see to it that my money is in my account 3-5 days again. So I checked my bank on April 27 and still there's no return of my money. So again I called and was given the same runaround. So, on May 1, 2012, I thought I got a very helpful rep named Mark and he had me on hold, called corporate, gave me a true confirmation number (so I was told).

Mark told me my money would be in my bank for sure, that it had been expedited and my money would be there in 3 days. Well, I waited and waited and I finally called back on May 9. I was not able to get Mark and the girl said she had no idea what my ticket was and then she hung up on me. I was not at all rude to her - not even slightly. Enough is enough.

I called my bank and filed proper paperwork to get my money back. I am also going to have a letter sent to them by an attorney for all the time I spent, the minutes used on my cell phone, etc. I would advise anyone who thinks they may use this company not to! If you do use them, use a card that is not connected to your bank account and is prepaid so they cannot keep charging you. They are also telling people there is no limit to their new Exede service and that is a fat lie! They will do anything to get your money, but refuse to release it when it is not theirs.

I have been paying Wild Blue almost $100 a month, for 3 years. I have been promised that there was going to be a new satellite coming on board because the site was so slow! I have an Internet business and have struggled for 3 years. Today, I phoned to find out the new satellite went into service in March! And they slowed everybody down, dramatically, so we will all have to pay another $250, and sign a new 2-year contract! These people are sick! What the hell is a person to do? They have you by the ** and squeezing!

I had internet service which was only slightly faster than dial-up at an average rate of $88.00 a month. I say "average" because no two monthly bills were ever the same, and I never even approached usage limits. After my contract expired and I terminated service to move, instead of sending the recovery kit to my new address as they agreed, it was dropped on the doorstep of my former home by UPS, which was never my mailing address as there is no street mail delivery there. My property manager found the box and called me. I drove 90 miles to get the box, packed it carefully with the power supply, tria and modem, sealed it and delivered it to my local UPS store. I had the foresight to have it scanned in, weighed and received a receipt.

Three weeks later, Wild Blue withdrew $161.63, putting me into overdraft, for which my bank charged me $62.00. I called this morning and spoke to Melody. She looked up the account and informed me that the tria was not in the box when it was received by them. The modem and power supply, along with the box weighed a maximum of 4 pounds. My box weighed 7.3 pounds according to my receipt. I furnished this information and offered to send a copy of the receipt, but Melody told me that would not do me any good. She said she would put in a ticket to "look" for the tria, but the charge would stand unless it could be located. I am beyond frustrated and have absolutely no avenue of redress to this grievance.

I've had Wild Blue set up and install a satellite for my internet service. The first time, the technician was no call and no show. Following week, he showed up and was unable to connect to their servers to establish a connection and bill my account. The third week, he was finally able to set everything up and it was a crawl at .15mbps. Slower than the .16mbps upload speed. I made him re-peak the satellite and install another brand new modem, it still didn't work correctly. I restored my computer to factory settings and over a 9-hour period, downloaded 150mbps of updates for my computer. It seems that during the daytime, 10AM-6PM, it's a pitiful crawl of .15mbps. At night, when nobody is using the satellite, I receive the correct download and upload speeds as promised.

I have a technician coming out again to re-peak and give me another modem to subtract that possibility from the overall equation of ** service before I tell them to choose one of two fingers and spin on it (preferably the middle finger). I've had Hughes Net before and their speeds were absolutely beautiful as promised (as far as satellite goes), but their FAP of 74mbs in a 4-hour period is absolutely ridiculous. I shouldn't have to download a ** manager to use high speed internet. Companies that can do that is absolutely retarded. It's not fast enough to video game on, so all you can do is download information for business or entertainment needs. Then they penalize you on that when it's part of the service. Any satellite service is not recommended form yours truly. Especially Wild suck as Blue!

I want to cancel my Wild Blue service today, but as I got the last several times that I called, they can't help me. Apparently, corporate is the only one who can disconnect me, and they can't get back to me for another 72 business hours. The lady told me to call back on Tuesday. That would be at least another 5 days they can bill me for a service I am no longer using.

I was trying to get an upgraded service for 2 weeks now, and each time I called, I got the corporate story, and no one called me back. I'm so pissed now, and I don't want their service at all. I just want to disconnect today. I do not want to pay past April 12. I don't want to have to keep calling back over and over waiting for corporate to do their ** job.

Wild Blue internet service charges my credit card a month in advance for service. They charged me for a month on March 16 ($50+). I canceled the service on March 23. They have refused to give me credit for the balance of the unused month.

Not prorated: I canceled their service on the 3 of April but was billed on the 2 of April and told I was out that month's amount and cannot use their service for the month I have been billed for.

I contacted Wild Blue sales on 3/26/12 and was charged $150 the same day to receive an installation and initiation of service on 3/31/12. I explained to the rep that this is a remote vacation property for me and I would be making a 6-hour drive to meet the installer. I was assured by the rep that everything was scheduled and the installers were "very good". I called back the day before to confirm that the installer would be there and again, was reassured that everything was okay. On the day of the scheduled installation, I called as it was 2:30 and no contact had been made by the installer. Again, I was told not to worry, the installer would be there by 4.

4 o'clock and still no installer. I called again and was told he "might" be running late but he would be there by 5. 5 o'clock, no installer, no phone call, nothing. I subsequently attempted to contact customer service and after the rep would review the notes on file, he/she would hang up on me. This happened 4 times. On the fifth try, a rep said a supervisor would call me back within 90 minutes. To this day, I have not had any response from Wild Blue despite the "escalated" status. They seem to be able to bill you, but lack the requisite customer service to maintain a sustainable business. This is fraud, plain and simple. Do not enter into an agreement with this fraudulent company.

Talk about rude customer service. I called on March 14 to cancel my internet, and the man that I talked with told me that I would need to send the router and pieces of the satellite dish in or else I would be charged like $400.00. Mind you that I am out of contract. I told him that I was not aware of that and that when contemplating Wild Blue, I specifically asked what I would need to do upon termination to see if it was worth the hassle of having Wild Blue internet.

I have been down this road before with promises too good to be true. I was told that the equipment was mine to keep and that all I had to do was call in and tell them. Talk about a blatant lie. Anyway, I was willing to send in the equipment, because who has an extra $400 lying around? Furthermore, their service is ridiculously expensive, so who would want to give them more of their hard-earned money? So I waited and waited for the postal box to come, so I could send the equipment back.

On March 20, I called to see where it was and was told Wild Blue was experiencing a 20-minute wait to talk to customer service. I hung up because I only have a 20-minute break. On March 21, I called and talked to a woman and asked where my shipping box was. She told me my transaction was not even processed!

Then I asked how long it would take to get it shipped to me and was told seven days. I am moving. I don't have seven days to wait for a shipping box when it should have been there already. I told the woman I was talking to that I wanted overnight delivery because this was not my flub-up and that I am moving and don't have the time to wait, especially when at first I was told the equipment was mine. She told me that was not possible, which I don't understand why, because the post office does it all the time. She hung up on me when I asked for the name of a manager to speak to.

I called back the next day, because I was calling on my break and asked up front to speak to a manager; I didn't want to explain my self ten times. I started to tell the manager my problem, and she cut me off, saying they could send the box to a new address. Isn't moving hard enough without dragging a satellite dish along? I then asked about being reimbursed from the 14th when I called, and they told me I had paid on March 8 and that they don't prorate their services. So I was paid up until April 8, no matter what.

I have not gotten a chance since Friday to call back to see what else they will do. I just hope that enough people read this and decide not to give Wild Blue their business. I don't want anyone else to go through this kind of hassle, not anytime, but especially not when you are already stressed from having to move.

I signed up for Wild Blue because I attend school on-line and I don't have many choices for internet at my house. I asked them if their service would be good for me being that I attend school and they said yes, of course. From day one, I had problems. I had to call Wild Blue every time I wanted to get on-line, because it wouldn't connect. Then after a week of service, I couldn't even get on-line with their help. They said it was because I went over my usage limit. I barely even used it! I tried to cancel and they kept talking me out of it. It's almost like they refuse to cancel your service within the first month because they know they can't hold you responsible for an early termination fee if they do.

I feel this is a crooked way of doing business. When I was finally able to cancel (after the first month) they told me it would be a $400 fee to do so. I told them I didn't feel I should have to pay an early termination fee because their service did not work for me. They said okay, just send back the equipment and you will be fine. So I sent it back and they still charged me $400. Why should I have to choose between paying for a service that does not work or paying an early termination fee? If the service doesn't work, we should not be charged to cancel the service, it's out of our control. I do not recommend Wild Blue to anyone!

Has Wild Blue slowed down its high-speed Internet service just to force customers to switch over to its new satellite? I was OK with Wild Blue service for years until I got a phone call saying, "Please sign up for this upgrade with our new satellite." Then my high-speed turned into a turtle, slower and slower with drop-offs, slow loads, just terrible service. What's going on? Isn't customer service loyalty worth beans? And just because Google bought Wild Blue out, is that a reason to cheat and try to extort its long-time customers?

I have had Wild Blue for 18 months. I paid for the whole installation upfront plus more due to having to place the dish in a certain spot and it was over their standard installation. At month 14, I purchased a new computer and no longer would their service work. I spent hours after hours on the phone with them but could never get it to work. So for 5 months, I never was able to connect and did not use the service. Due to unforeseen circumstances, I was not able to call and cancel until now and still had to pay $49.99 for next month's service and a $75 cancellation fee. They would not waive the $75. They are the biggest crooks. Do not use them. You are better off going with a wireless provider.

Same old stuff. No point in repeating what everyone else has written. I have one difference. I am a 100% disabled veteran. It is painful and very difficult for me to attempt to use the phone. I have already filed a complaint with ADA. I am all for us getting together and filing a class action lawsuit. Somehow, I suspect they will be willing to communicate with us then. Any lawyer interested?

I signed up for Wild Blue when I moved here 5 months ago, because I only had dial up available. It doesn't work half the time, and is as slow as dial up, and I have the best package! I'm angry because I called to cancel Feb.1, 2012 and they are still billing me. On my third call today, the rep told me she sees the cancellation, but it's not going through, and she has to contact corporate to find out why. It's simply incredible!

Gaming with Wild Blue- I was looking for a faster service with the internet. I heard of Wild blue, so I called. I ask the salesman how fast are your downloads and uploads and how is gaming. They told me the speeds are very fast and gaming had a 1 sec lag. I said that was okay. So, I paid the $150 fee and had it installed . Now only 36 hours later on my first day off, I found you cannot play games on this internet service. This being MW3, COD black OPS, modern warfare and the list goes on. I called them and complained, they said they would have to look into it. But I would have to pay $440.00 worth of early fees. They will not get another cent out of me. They mislead me and my family. Don't get involved with them.

I have 6 months left of my contract. For the first month, my service was excellent! I couldn't have been happier. After that first month, the phone calls started. I called at least once a month to complain about our service. We have done the whole trouble shooting and service calls. We pulled the plug on our modem. Then plugged it in a month later, used it for a few days and it was already at max. (We have the highest speed next to business) So we went out and got HughesNet. We love them. We have had them for a year and no problem ever.

WildBlue, I have called, emailed, snail mailed you for 18 months now. Have I ever heard back from you? No. Do you ever plan on letting me out of my contract? No. I hate you. I hate your service. I am so angry that I am paying for a service that sucks and is unreliable. I think that since your contract says that I am to receive a standard service and you are not delivering that service, you should let me out of the contract. I asked if I didn't pay my bill what would happen and you said you would just take the money from me anyway. Wow! Thanks Wildblue for giving me migraines every month when we talk on the phone. May karma have its day.

I signed up for Wild Blue a couple of years ago and was promised high speed internet. Not! I had faster and more reliable internet with dial up 10 years ago. I download a couple of YouTube videos and lose my service all together for 2 weeks because I used too much data. I have automatic payments from my checking account that I want to stop, but was told wild blue can get my money through an E check. I closed my checking account because that is the only way to stop them. We all need to get an attorney and file a class action law suit against Wild Blue.

When I contacted Wild Blue sales (on the 5th of January 2012), I had two questions. First, could my kid continue to play online gamed, and could she download you tube videos? He said yes to both. I don't know much about internet. I told the guy what we currently had (airtime card through Virgin Mobile), and he never tried to tell me once that what I was currently at the time using was faster. On the 7th of January (2 days later), when the installer looked at my property (I live under some woods), he said he wasn't sure it would work, but he would step it off and see if it was within the limits of what he said he could run the wire from satellite to computer (he said $150). Once he hooked it up, he took right off before I could check the speed or installation. Speeds were slow, and the guy drilled a hole through the siding on my house that he never said anything about doing before he did it.

Within an hour, I had already figured out that it was too slow to do what the salesman would do. I called them and told them that it was running too slow to do the things the salesman said it would do. I asked them if they had a 24 hour cancellation period with no penalties. The first person said yes, but that I should talk to a tech first. I talked to the tech, and she had me check the speeds from my computer, and said yes, it was running slow (about 400Kbps), and that it might be due to the weather and give it a couple of days. I said that that it would be outside of the 24 hour cancellation period, and she said that there is no such thing. Three days went by, and it was still extremely slow, so I called back.

They did tests, and had me do tests and determined that it was running slowly, and a tech should come to my house to troubleshoot. I called several times between the 1st day and the time a service tech showed (3 weeks later), and was told each time to do speed tests. Every time, I was told that I should be getting faster speeds than that (they said it should run between 700-900Kbps during peak hours). I inquired through phone techs about the length of wire from satellite, through the woods to my house, and was told by one of them that you start losing signals at 100' length. I got out and measured it the next day at 170', and called back to ask about it. I was told that the tech that showed up to my house would determine that. When the tech showed up on the 30th of Jan., it was the same guy who installed it, so he stuck with his story of 150'. I asked a guy who I worked with, who used to install satellite internet for a different rural company, and he said they were told not to install over a 100' from the computer.

The Wild Blue company website boasts about 3 packages they have the fastest (The Pro Package), being able to download at speeds up to 1.5Mbps (I supposedly have the fastest), the cheapest at 512 kbps. Any time that me or my family are home (I guess what they are calling peak hours), we are pulling in less than the cheapest packages speeds. Every time, until the last time, I called them (today 2/6/12), and they told me that being on the package I am on, during peak hours. I should be pulling in between 700 kbps-900 kbps. Anytime after 4:00PM, we are lucky to see speeds of 200-500kbps. Their tech showed up again tonight (2/6/12), and said that there was nothing wrong with the equipment, and that it must just be the peak hours that are slowing my internet down. When I asked him how many other times he has ever been sent to the same house to troubleshoot slow connections, he said this was only the second time.

Why is it that he said that I should pull in speeds of 700-900 Kbps, and their phone techs said the same thing that a month later, they start telling me that 200-500Kbps is as good as I can expect. If told that by a salesperson, I would not have agreed to enter a 2 year agreement. Tonight, when I asked to cancel, because they could not fix my speed issue (probably due to the length of wire they used between satellite and computer). They said that they only promised speeds "up to" 1.5Mbps, which should allow my kid to do the stuff on the internet. The salesman said she (my daughter) could do. When I asked if I should take off from work, or my kid should call off from school to do the things the salesman said it would do. He said that was up to my discretion. He said I could cancel and pay $345 early termination fee, because they were living up to what they said, even though nobody is home, during the hours they could be done. I have computer printouts of computer speeds for about 3 weeks as proof, and have documented calls with names of those I talked to, along with quotes that they made.

Regardless of what they say, they are not living up to their end of the agreement. I am not keeping my kid out of school during hours of minimal use, so she can play YouTube videos and online games .I think I should be reimbursed for the cost of the equipment rental for 2 years. I paid up front (approximately $150), I think I should be released from this 2 year contract with no penalties. I want the money for repairs to the siding on my house (price to be determined by contractor). Finally, I want to be reimbursed for the 1 1/2 days I had to take off from work, for a service tech to show up at my house (which comes up to $324). Some of my terms, of course, are negotiable.

On Dec 12, 2011, I paid with a debit card $124.90 to Wild Blue for internet service. I decided to cancel. I called and did that. I was supposed to get a credit to the card within 10-14 days. Well, here it is Jan 31, 2012 and no refund. I just called again and was on hold for 25 minutes. But I was told the refund will be within 3-5 business days.

Midwest Minnesota - Wild Blue controls contract and internet speed to the point where a customer will spend more just to achieve the original internet speed promised. Why a solid company like DirecTV ever considered pairing with this unsavory bunch is beyond the pale. Try throwing your money into the street to save the time of signing up and remember to do this monthly for two years.

I have had a contract with Wild Blue that has had major connectivity issues. I've made a ton of phone calls and had service techs out to change equipment etc. Still nothing helped me receive consistent internet signal. I have been paying $86 per month for an improperly working service. I have been forced to cancel my service and do to the breach of contract, they said they may charge me fees. They have breached the contract and fraudulently take my money for a service that is not as described.

I am left with no option but to cancel service. A package to return equipment was supposed to be here on Monday so I could send it back. I called today because they will charge me $300 for equipment if I don't return in time and requested an address so I could mail it to them myself and she said they don't have an address I can mail it back to them at and that the package would be here today. So we will see. I have 3 different interaction ID's from the latest conversations.

Ongoing connectivity problems with WildBlue internet service. Questionable WildBlue usage metering and reduced connection speed at or near 70% mark. Blaming computer and hub connections for problems instead of WildBlue's shared data service. Tech support and contacts to WildBlue appear to blame everything except the actual service. Even at the point when connections are so bad you time out during a DNS lookup of a simple web page.

The company and its support staff give vague support answers, and from a customer's perspective hide the real data connection issues. Has anyone taking these folks to court to have them prove their actual customer connection data monitoring results since it really needs challenging? Also, under the FAP rules there has to be a minimum realistic connection policy which should be enforceable.

We moved to a mountain community and were unable to transfer our Verizon Internet service. We asked around and were told that WildBlue was probably the only Internet service we could get. It was recommended that we get the mid-grade "high-speed" Internet service since it was just my husband and I. From day one, the service has been frustrating. It takes forever to load a page. I am at my daughter's house most of the day as I babysit my grandchildren, so I only get to access the Internet late at night or on the weekends.

My husband rarely uses it because he doesn't have the patience for it to load. Forget trying to watch any kind of video--I can't even watch my granddaughter's band performances as it freezes within seconds of loading--if it even loads. A couple of days ago, we were told that we exceeded our threshold (bandwidth) and as a result, our Internet speed has been decreased (code for basically disconnected).

I sell on eBay part time and had auctions running as both of our cars broke down last week. I post the auctions from my daughter's house, but have had to use my cell phone to answer any questions or check on my auctions. For this headache, I pay over $70 a month. My husband told me to cancel, but they will charge us an early cancellation fee and there is no other service currently available. There is no way we could have exceeded our bandwidth, so basically, they are stealing from us.

They said that we downloaded large files from HBO which is an outright lie. Neither my husband or I have ever even logged onto HBO, let alone downloaded anything. I really hope someone does start a class action lawsuit. What I have been told is they sell too many contracts and the more they sell, the slower your Internet access would be. Some people tell me that they have gone days without being able to log on at all. This is outrageous. We paid less for cable and had lightening speed access and never any problems.

In my opinion, Wild Blue Satellite is a scam, absolutely the worst customer service I have ever encountered! We were lied to about a 30-day trial by the "sales" person. If the wind blows, the service has to reset. If it rains, it doesn't work. If it's cloudy, it doesn't work, very slow downloading anything. I have also requested what the almost $20.00 for taxes are, for they "refused" to convey the information. This sounds pretty "fishy" to me. I have tried to "cancel" the service, but they said they would charge me the two-year contract amount. So, I have blocked the credit card payment and also filed a complaint with the Indiana Consumer Protection agency. They probably should have gone with Hughes Net.

I have had Wild Blue Satellite internet since March of 2011. It has been nothing but a problem since day 1. Usage is ridiculously slow, the connection is often disrupted and as others have stated, I pay for 100% usage (7500mb) but when I reach 70%, they slow my internet down so much that I can't use it. I feel like they are stealing from me. Currently, I have not had adequate usage for 10 days. It takes minutes to load one page. I am kicked off the internet entirely about 60% of the time I try to click on a new page. I have called WB, but they were blaming it on me (even though my usage routine is the same as it's always been) and on automatic Windows updates.

With Wild Blue internet, I cannot use services like Netflix streaming. I can barely even watch 5-minute YouTube videos as they either freeze during loading or it takes 15 minutes to load a 5-minute video. Wild Blue is the worst internet service, I've ever had in my life. It's pathetic that my dial-up internet, 12 years ago, was better than this (and only cost a fraction of the price at that). I am paying for a ridiculous service of disservice. Wild Blue needs to deliver for the services they are being paid for. Denying paid service is and should be a crime!

I am not sure who the complaint should be directed towards, but I am extremely unhappy! The person who installed Wild Blue left without making sure my internet worked properly. I spent that whole day on the phone with a tech just to get a connection. I spent the following day speaking to another tech because I wasn't able to search anything without problem after problem. I finally contacted customer service to cancel Wild Blue only to find out that I couldn't cancel because someone electronically forged my signature (more than likely the man who did the installing) to a contract that I never saw, much less signed. I probably wouldn't have ever know that my signature was forged if I didn't plan on canceling. This person has probably did this before and is still getting away with it!

Since customer service only sees a signature regardless of who signed it, they won't do anything accept send a tech back over to my house to do what should have been done in the first place, but that still doesn't excuse the fact that my signature wasn't signed by me! Hopefully, nobody else will have to experience what I am experiencing right now in the future. I feel I was scammed into a contract very illegally! I hope this person or persons behind this scam get caught! I did report the fraud to an outside source. Who knows if it will be investigated or not?

I am currently a Wild Blue customer. I wanted to get Dish network hooked up. I have been working on this for 3 months, 13 hours, and 21 minutes. Apparently, if you're a Wild Blue customer, you can't have Dish Network, but if you're a Dish Network subscriber, you can have Wild Blue. A company the size of theirs should be able to handle this issue, or tell you in the beginning, not after wasting your time and money! My cellphone has ran out of minutes.. My credit cards have been charged and re-credited, and partly re-credited. It takes a rocket scientist to figure it all out, and yet, when you talk to them, they transfer you to different people, non stop. I bet i have talked to everyone of their operators, and enough is enough! DirecTV looks better and better to me now!

i have decided that if they cant figure out my situation, and hook me up, then DirecTV, here I come. I challenge someone with Dish to contact me to explain this issue of bad customer service to me. I will admit, the operators were friendly on the most part, and a few were baffled, but the company needs to stand up and give better customer service. There isn't even a person in charge to be transferred to!

We live in an area where it is very hard to obtain cable or even DSL. We were told that Wild Blue Satellite Broadband was the way to go. But when it comes to being able to download anything or even try to play a game you can't. Also they state to me today that you have to monitor your usage or they will slow down your internet.I am a student and I need to download some large files for school. But when I called them today, they told me that I was not able to download them because I have used the internet too much. I have found out that as of today, I am able to get Comcast. I will never go back to Satellite again.

Wild Blue internet stinks. At 70% of usage, they slow it down so much you can barely load a simple page. And they use a rolling 30 day period to rate your 70%. I would recommend paying them 70% of bill and see what they say. They have lost my business. Do not waste your time with this company.

No internet service when I pay for their top tier of service. My allowed amount of downloads is 170gb per 30 day rolling period, meaning once I hit 70% of that, it is about two weeks before I can do anything on the service I paid for. Anyone know of a class action lawsuit against them? Because I do plan on filing a suit. I want 30% of everything I have paid them back. Only fair and right. I can only use 70% of what I paid for. Consequence for them is I have a brand new internet service that used 500gb per set 30 day period with another company and of course, I am filing a lawsuit for 30% of my money back.

We just recently moved to a rural area and ordered Wild Blue Satellite service. We were told that it was 30 times faster than dial up. We discovered it was not the case. I was somewhat okay with that. I assumed I would have to deal with it. First of all, it took them 3 weeks to even come and install it. Then after the guy installed it, he couldn't activate because someone had issued a work order without making us an account. It took another week to straighten this out! Then, we started getting calls telling us we needed to sign some online agreement.

Twice they tried to talk us through the process but we couldn't get to the agreement because no one knew what password or username had been assigned to us. So, they kept discontinuing our service until we signed the agreement; even though it was not our fault we had not signed it! I finally just got tired of it all and told them to cancel our service. They sent us the box for their equipment and we sent it in. Thank goodness I told my husband to tell the bank not to let anymore drafts to them go through!

My 91 yr. old father-in-law signed up with dish network, with the so called high speed internet from Wild Blue. When I called the executive section, I was told it was high speed because it was slightly faster than dial up. That is bait and switch. I do not have the money to sue them. but I hope someone out there has the resources to hold their feet to the fire. Misconceptions presented to the public, needs to be stopped.

I was told I would have wifi. It's not as I had to get my own router. I was told I could connect to any service, Netflix, Magicjack, Zoom, iPad but it's not. I can only check email and maybe do a search. I am stuck with a contract and will have to send the equipment back myself. What a hassle. I had read some areas would not get a good signal but never expected this. Now, is it worth the hassle to get an attorney? It never works out and takes forever.

I have had WB internet service for many months and from the beginning the service has not been what they said it would be - high speed! When I start a download of a file, if it is over 100MB, my service turns very very poor in just minutes. A download will start out at around 130KB then after 15 minutes or so, the speed drops to around 20KB. The old dial-up service I had was faster and that is no exaggeration! I have made many complaints about the speed, nothing ever changes and no one can ever tell me why it is so slow. I believe this is shared bandwidth that they never tell you about and that they have oversold this service and don't tell you that either. This service costs me $70/month and is only worth about $19/month about what a dial-up service is. Major rip-off!

I have had Wild Blue Satellite internet since March of 2010. It has been nothing but a problem since day 1. Usage is ridiculously slow, the connection is often disrupted and as others have stated, I pay for 100% usage (7500mb) but when I reach 70%, they slow my internet down so much that I can't use it. I feel like they are stealing from me. Currently, I have not had adequate usage for 10 days. It takes minutes to load one page. I am kicked off the internet entirely about 60% of the time I try to click on a new page. I have called WB, but they were blaming it on me (even though my usage routine is the same as it's always been) and on automatic Windows updates.

With Wild Blue internet, I cannot use services like Netflix streaming. I can barely even watch 5-minute YouTube videos as they either freeze during loading or it takes 15 minutes to load a 5-minute video. Wild Blue is the worst internet service I've ever had in my life. It's pathetic that my dial-up internet, 12 years ago, was better than this (and only cost a fraction of the price at that). I am in a 2-year contract with Wild Blue (it was the only service available when I moved to this rural area) and I am counting down the days until my contract is up.

Today, the Wild Blue rep on the phone tried to get me to "upgrade" to a higher usage package. I laughed! I told her there is no way I'm giving WB one single cent more than I am legally required to at this point, and that I am canceling my account the day my contract is up. It's a horrible service (oh yeah, we also lose internet entirely during storms, sometimes for days at a time). The only thing they have going for them is that they usually have really nice customer service people (not overly helpful, but they are usually nice). My other complaint is that both times, we've had to have Wild Blue send somebody out to the house; first, to install the satellite and then to have our modem replaced because it died. The people they sent to the house were filthy, rude and made my house stink because they smelled so bad.

I contacted WildBlue for service since I live in a rural area in Kansas, but it was not what I expected and was told about. The day the technician came out to set up my service, he did not contact the service to my computer, so I spent two hours on the phone with a technician. After getting the right setup in my computer, the system was slower than dial-up, and yet it was satellite Internet service. While on the phone with the technician, we decided that it would not work right, so we canceled the service, and I was told I was not going to be charged because the system did not work.

Two weeks later, WildBlue charged my account $497, and when I called them, they said it's because of the two-year contract which I did not sign. The manager there checked to see if I signed anything and confirmed that I did not sign a contract. Now they are telling me that they are refunding me partial of the amount they charged my account. This is ridiculous, being charged for services I did not get. Don't give your debit or credit card number to them because they will charge whatever they feel they are due.

Screen changes from 3 to 5 minutes before when we could log on at all. Then DISH charged me over $400 to disconnect after I've already paid for installation plus additional shipping charges. I purchased this service through DISH Network. My advice? Get a Verizon MiFI hotspot instead. Avoid doing business with DISH or Wild Blue if at all possible. The service is a ripoff.

This service is nothing but a big ripoff! Since we first signed up with Wild Blue Internet, the service has been horrible. We pay for internet service which we are not getting. It will not stay connected.

They promise you a service call and on the day of the service, they will call and make some excuse as to why the service person cannot show up. We are paying for full internet service yet when you reach 70% of your allowed mb they cut you off. Why are we paying for 100% and are only given 70%? I am ready to cancel this service but, of course, they want an arm and a leg to get you out of your contract which they are not honoring. Please do something about this company that is ripping many people off.

I just received an email notification this morning (10/04/11) from WildBlue that they have chosen to abrogate the service agreement that I signed with them 14 months ago. They call it an "update" when it is in fact a substantial revision to the signed contract without the informed consent of the customer, amounting to every single one of their customers waiving almost every one of our legal rights with regard to the original agreements actually signed.

We have been given a 72-hour period of "legal notice" in which to respond to this notification, which is an unsatisfactory, unrealistic and possibly illegal period of time to 1.) receive the notification, 2.) consider the ramifications of "Waiving one rights to a trial by jury, to consent to mandatory arbitration, and to participation in a class action lawsuit", and 3.) much less to respond to the notification in written form within a 72-hour time period.

WildBlue has rejected email as an acceptable mode of response to a Legal Notice that they put out via email, themselves bypassing normal legal notification process of using the US Postal Service and allowing a legal standard minimum of 10 days or 30 days notice to respond. For them to say that they would accept a telephone communication with no evidentiary paper trail is a joke, and extremely misleading from a legal standpoint, to anyone choosing that mode of communication with WildBlue regarding their service contract.

That WildBlue wants to significantly alter the consumer's legal rights under a signed contract without proper legal notification, while concurrently augmenting their rights under Section 4.3 Termination by Subscriber, insisting on the right to charge a $15 per month fee for services not being provided by them, is beneath contempt, constitutes blackmail, and an attempt to perpetrate a massive fraud upon its customers. Based upon the extreme number of customer complaints regarding services and fraudulent charges logged on this site, it would not surprise me if WildBlue is anticipating an imminent class action lawsuit and is trying to short-circuit all legal remedies on the part of their customers.

I ordered WildBlue after we moved. They rescheduled the install date as they scheduled the first on a holiday, and so they didn't show up. They finally installed it on a Friday afternoon. I was on the line with tech support twice that evening, trying to figure out why I couldn't download, play games or even load some pages and also to find out why it was so slow. They finally said it was my computer. I asked which one, I have 4. We thought one had died because it froze every time we connected it. I called again the next day and went through all the same steps to see if they could fix it. Nope. I called later that day to cancel.

I found this site by accident, looking for information on WildBlue's new satellite launch. I have to say that my experience has been drastically different from anything that I have read. We have had this service for 3 1/2 years. I think that from some of the things I have read, many of you have unrealistic expectations about what this service is able to do. No, you cannot download movies, it is not DSL, but it is a million times faster than dial up.

The customer service representatives that I have dealt with have always been helpful and extremely nice. Two years ago, due to the economy, we had a rebound child come home. He exceeded our usage and we were cut back to a slower speed. He was used to DSL and didn't know the rules of using our service. We upgraded to a higher package and our usage was restored. If you want to be treated with kindness and respect, you have to treat people that way. Sorry, so many have issues, but we love our WildBlue and are looking forward to the bigger and faster satellite.

On 13 Jan 11, I ordered high-speed wireless Internet in my home in Lake Havasu City, AZ. Lynette called me on 14 Jan 11 and set up an installation for 01 Feb 11. I told her that we only wanted wireless and she told me that it was no problem. We just needed to purchase a router, which we did. I drove 4.5 hours to be there for the serviceman, then waited five more for him to complete installation. I tried to connect to the Internet that night and was not able to. I hoped that it was just a question of time for the service to kick in.

When we returned on 01 Mar 11, the Internet was still not working. I called customer service and was told that we had router problems. I purchased a new router but I was still unable to connect to the Internet. The next time we returned was 10 May 11; still no internet. I called again and spoke to Latawnya who told me that she did not see many complaint calls. It will cost $15 per month for the 21 months remaining (of our 24 month contract), for a lump sum due immediately to cancel service. She said, "I can set you up for a service call and waive the fee, although you are outside the three-month period for a free service call." She set up a tentative call for 10 Jun 11, the first date available.

On 01 Jun 11, I spoke to Jacque and requested a cancellation of the service. She said to me, "I have disconnected service for you. From now on, you will not be able to receive any services. Are you aware of the cancellation policy and fees? As of now, no balance is due and any remaining balance will be added to the last bill." On 05 Jul 11, my credit card was charged a monthly fee of $49.95.

On 27 Jul 11, I spoke to Taminique. Since we were still being billed, I tried to connect. I was able to connect twice for ten minutes each before it froze and the connection vanished. This is not our primary home. Each time we are here, we try six or seven times to connect, with no success. Taminique told me, "We will contact you about a date when one becomes available; we have no dates showing right now. Until then, you just need to wait for us to call. When it is back online, you will be credited with the amount you did not use. The cost for the service call will be $95. Perhaps I can speak to a supervisor and have that waived. We never received a call from Wild Blue."

On 12 Aug 11, I spoke with Mike, who put me on hold for nine minutes as he looked for a supervisor, then told me that all the supervisors were in a meeting and not available. He told me, "I am going to assume because of bad business you wish to have the fees waived. I have disconnected the account and put in a request to have the early termination fees waived. I am required to offer you $100 to keep you as a Wild Blue customer." I told him, "No, thank you."

We were refunded $199.80 on 06 Jul 11. Instead of a refund of $149.85 for services that we never received, we were charged an additional $223.91 for the remaining balance of the contract. Please note that we had also paid an initial setup fee of $183.69. My credit card was again billed a monthly fee of $49.95 on 02 Aug 11. So to recap, we have paid to date: $183.69 setup; $349.65 ($49.95/month, 7 months); $223.91 cancellation fee; and $757.25. That is a total of $757.25 for a service we never received. And we are still being billed monthly, after numerous calls to cancel!

I cancelled my service 2 years after the contract which I originally signed. I spoke to a great gentleman who told me that he would ship out the box and that I should have it in 5-7 days and would need to put the part of the dish, modem, power cord, in the box and return it. If I needed any information on it, I was told to call them and they could track it.

After a week and a half, no box had arrived. I called back and spoke to another gentleman. He placed me on hold 2 times before he said that it was never shipped and he would ship it. Another week and a half later, I get the box. The following Monday, I fill it up, put it in the a ups store, and now, this month, they bill my husband's credit card for $299.00. He called them and they told him that they don't have the tracking number and that they cannot find it anywhere, etc. My husband has limited income and now we will be charged overdrafts, etc. We are unable to pay the bills and we need to fill our cars with gas as well. They refuse to reverse the fees, even though the box was shipped back to them weeks ago.

My mother and I subscribed to Wildblue for internet service. We were cut off from service even though we had not exceeded the threshold. The operators at that time insisted we had problems with the settings on our computers or router. After agreeing to pay a service call, they sent a tech out but we were without service for 16 days waiting for a tech.

The tech determined that the modem was bad and replaced it. We were only credited $20 for 16 days of no service when we are paying $56 for 30 days of service. On August 17, 2011, we exceeded the threshold for our plan. The fair access policy says we are allowed to connect at slower speeds but not unable to connect at all. On August 21, 2011, we dropped below the threshold and we were still denied access to the internet. Wildblue is again stating our computer settings are wrong even though we can connect through other wifi hotspots.

I consulted a computer tech for verification and he said there is nothing wrong with our computer settings. Wildblue refused to diagnose THEIR equipment until our threshold drops below 70%, and they have locked us out of our their website so we can't check our threshold any more or check our email accounts. They are completely ignoring their fair access policy as well as denying ALL access regardless of connection location.

I got a Wild Blue because our house is in a new area without cable yet. I've only had it for two weeks and the connection is so slow and intermittent it's unforgivable. They want $420 to get out of the contract and won't budge an inch. Avoid it at all costs! According to this website, I am FAR from alone.

I was referred to WildBlue by a neighbor because we live 78 miles from town. We wanted regular internet as we have no cell phone reception at home or landlines. When I placed the order and called to confirm installation, I told them they needed to have technician call me to get directions. I was told he could find it "no problem". He didn't show because he couldn't find us. They had to reschedule.

We were finally connected almost a month after placing order. I was told we would get 1st month free because of trouble. But then, I was billed for it. When I called to complain, they had "no record" I'd been told that. We have had nothing but problems since. Our speed is super slow. There were drop connections and my husband's PS3 won't connect. The calls and online support have been absolutely no help. The reps told me they were going to do something. But then, they did not do it or even document what they told me. The company should be sanctioned for lying to customers.

I live in the middle of nowhere and only have a couple of options. A friend of mine had WildBlue and it seemed to work okay for her, so I thought I would give them a try. I called them up and spoke to a representative about getting service hooked up. Their website clearly states that they do not support VPN's (Virtual Private Networks) and I do need that for my work so I asked the agent and she said that they have to put that in there because there is a 7-second delay but that I should check with my IT department to see if the delay would be an issue. I expressed a concern that I didn't want to get locked into a contract with no way out if the service didn't work. In any event, she said if I got the system installed and it didn't work out, I had 30 days to cancel the service and get a full refund.

Well, the IT department didn't know and said the only way to know was to try it. So I called them back and again asked about the 30-day trial period and they reconfirmed it. The installer came out and again told me that if it didn't work out that I had 30 days to cancel the service and get a full refund. Well, needless to say the service didn't work out and I cancelled the service before the 30 days was up. They are now saying that they don't have a trial period and are trying to charge me $340.00 on top of the $293.00 installation fee. No resolution yet but they want me to pay them over $630.00 for nothing.

Well, after a slight rainstorm, the speed improved a little, from about 50 kbps to 100 kbps. I have still called in and get the same story, "I am sorry." Sure, sorry does not make it go faster.

I went and got the top package which was a joke. I told them that there was only a "Slight" improvement of speed. When I get the 100 kbps, on the top package, they had nothing to say except that I was supposed to be getting faster speed. When i get throttled down, the speed is supposed to be at 100 kbps. But I will get like 10 kbps.

And forget about cancelling the contract for the money they want to charge.

http://www.fcc.go/cgb/complaints_tcpa.html

Get enough people to complain and something might be done. I would love to see a class action lawsuit, so i can get my money back and cancel their service.

One star rating is entirely too high. I have had Wild Blue for 13 months and have gone as lone as 13 days in one month without internet service because of the downloads what ever they are. And Yes I have called every month to try and determine what the issue is. And get the same run around. And finally told them to cancel and I have NO intention of paying a cancellation fee and I will dispute it to every credit reporting system there is. I have notified my bank to accept no more drafts from Wild Blue. Yes the promised to send boxes for the return of the equipment. That has been over 3 weeks now and no boxes. They would have been returned as a COD.

It is time to take a stand and force such businesses to give the service the promise. When I called in to talk to a supervisor, I was told the last person I had talked to had written a memo that our high usage was due to web cam utilization. Since I travel for work and am gone alot each week, I do not download movies or music, and neither my daughter nor I own a web cam---it is obvious they are allowed to write anything they want. Bad Business. VERY BAD CUSTOMER SERVICE.

This is my second complaint!

I have asked to talk to a supervisor or someone in-charge and they tell me that they will have someone call me within 24 hours. Well, it has been eight days and still nothing.

So, today I called back. I was totally rude to the lady because I am fed up with the same go around. I asked to speak to a supervisor; she asked me to hold for a couple minutes--I did and I was hung up on.

If I could afford to pay over $300 to drop them, I would in a heartbeat. I hate this service, and hate even more that my hard-earned money is going towards a service that I am so unhappy with.

I will never recommend this company to anyone ever!

After checking my May billing statement I noticed Wild Blue had taken $208.00 out of my credit card, which accounted to 4 months of service. I called on June 1 and talked to Judy. After research, she informed me that there had been an error and on my June billing they would credit my credit card for $102.86, after they had adjusted for the June amount due. She also gave me a $25.00 credit for their billing problems.

On July 1, I checked to make sure they had given a credit to my account, instead I found they had taken $53.15 out of my credit card. I called them again that day and tried to discuss the matter with Ricky, he had no idea what was going on with my account and could not offer any solution. I asked to talk to a supervisor. He put me on hold for 20+ minutes and no one picked up the phone. I called Wild Blue again and this time talked to Shantie. The only advise she could give me was that she would forward my concern to management and they would get back to me within 72 hours.

On July 12 I called them back, as it was well past 72 hours and I had not heard from them, to find out what had happened to my concern with the overcharges. This time I talked to Angel. She put me on hold for a good 10+ minutes and came back to me and said they had denied my claim. I asked for the reason and she said it was because the credit card company had denied one of the charges they put thru in May. I informed her that I had called Wild Blue and put the charge onto another credit card. She agreed and said the charge had gone thru a few days later.

Bottom line is:

WB refuse to send paper account statements so I can review their charges.

They made me sign a new contract when I moved after they had already reinstalled .it.My husband had a stroke. Our circumstances changed and I asked them if they had a hardship clause to release us and they said we had to pay 400 dollar disconnect fee,or wait it out till it was a lesser amountg. It has been a year and and i am still paying 56.36. I still have to pay 200.dollars to get rid of it. I am not using it. Dial up is faster and will not cut you off when your area of air space has used their quota.

You pay for a dead horse. They keep track of your downloads and uploads and then you are cut off after the fair usage quota is met whatever amount that is.I absolutely hated them and even though they are connected to my house and I am having the 56.36 takin out of our account monthly we do not use it and have not for a year.It has been a rip off and lousy service. Dial up is better and dependable. I wish you would close them up. They are terrible and have you by the throat because they can automatically deduct them from your account .

II have written them letters to no avail. They are terrible and I would not recommend them yo any one. My word of mouth is not the only ones We have talked to several in our area who could not wait for their contract to run out so they could be done with them. You cannot find anyone who says I love Wild Blue!!! G. Carol Fenton

We activated Rural Dish Service for internet in March for our parents and it's been out of service more than it's been up. Now it's down completely and their own technical support people have admitted it's because of their equipment, but they will only fix it after we pay them $90 for a service call. WildBlue does not guarantee service for more than 3 months at a time and you must pay a service call to have it "fixed" each time. This seems to be a hidden service provision in the warranty papers. They do not warranty their own system failures, and if this was a regulated TelCo ISP, they could not do this. It's entirely within their technical capability to "break" it regularly themselves to create the need for a service call and increase their revenues.

How much revenue do they earn through monthly service charges and how much do they earn in regularly charged "service calls?" We "must pay" both monthly service and a regular $90 charge every 3 months to correct their technical problem. This means $300-500 additional cost for the service, which is not stated anywhere in their service notifications.

Had they, instead said, "We'll check out our office and try to fix it in the office, then roll a service tech to fix your problem, but if it turns out a tree fell on the dish, we're going to charge you $90 to fix it," then we would accept that it's the way most TelCo companies work and it's okay. Instead, they said, "Our service will break down and you (must pay extra) to get it repaired. WildBlue is breaking every concept of reliable service and customer support and probably breaking generally-accepted warranty requirements. And, if we wanted to say to them, "We think your service stinks. It is completely unreliable and we want to cancel the service," then they expected us to pay $15 per month for the remaining 21 months. This is a bad service, and even worse customer service. Caveat emptor. Read the very fine print.

I have had Wild Blue for 5 days and it was horrible. I called to see if I could cancel, after only 3 days, and they said that I would be responsible to pay $15 for every remaining month on my contract (I never signed anything). Then to top it all off, after 4 days of service, I got a bill in the mail from them for $88.00. Really, you're going to send me a bill after 4 days? Living in the country, I am limited to the options I can get. I plan on cancelling my service as of Monday and I will not be paying an $88.00 bill. I think having dial-up would be faster and a heck of a lot cheaper. Never use Wild Blue!

I've had the "service" for over 2 1/2 years. From the beginning, there connection speed was barley faster than dial-up. I notified them via several surveys but they never answered. I recently signed up with a "REAL" high speed internet service for less money per month. When I called to cancel Wild Blue I was told that it was my responsibility to unhook the modem and the receiver on the dish, box it up, and pay the postage back to them in boxes they would provide in 5 to 7 days.

If I didn't return these items within 30 days (that includes the 5-7 days waiting on their boxes), they will impose a large fine on me. This company doesn't understand customer service. I will never recommend Wild Blue or Dish Network to anyone. Return postage to mail back equipment will be about $15. I don't feel that I should have to pay postage to ship back their used equipment.

After years of dealing with horrible customers service, incorrect information from various representatives, and the most poor connection speeds ever, we were finally able to free ourselves from our Wildblue service. The only reason we continued to stay with them is because it was the only option available where we lived. Our bills were messed up on several occasions. I would be told we would be refunded and nothing would happen. I would call multiple times per week to be told one thing by one representative and another by the next.

Ever since we have had Wild Blue, we have had slow service and they have continuously screwed up our bill. They need to go out of business. They are a rip-off and I have no intention of paying them one more cent! They have been taking their money every month, and now they say we owe them $620.91. They are threatening to take us to Collection.

After suffering through the worst service ever, this provider does not deliver as promised. They are a paperless company; therefore, you must give them a credit card for billing purposes. I did that, and I signed a worthless contract. I say worthless, because they did not provide agreed-upon service. They gladly take your $60.73 per month and apologize their ** off.

Nothing changes. Poorest customer service I have ever dealt with! After cancelling and finding that WiFi was available in our area, for 2 months they continue to suck that same monthly charge out of our account. Pathetic...

This grief has caused a near divorce in our family, (super slow) not-as-promised service, and the continual theft of money (billing after you cancel with them). I have then had to go to my bank and dispute (2x) to get this reversed. Extremely frustrating, and it is highly agitating to listen to them apologize insincerely then do nothing about it. Do not sign a contract with this service provider, unless you want less-than-satisfactory service and don't mind paying for it. Horrible company!

If there is a class action suit against Wild Blue out there, I would certainly like to be part of it. It is total fraud what they are getting away with. They have obviously expanded their market way beyond their ability to provide what they say they can. Is there anybody out there who really listens to the little peons, someone in government, perhaps who believes in doing their job that we, the peon pay for. I have had this garbage only a few months and it has not once delivered what it promised. Something needs done now.

I signed up 2 and 1/2 years ago for service. The customer service is horrible. They are rude and they lie. When I asked about being compensated since the net was down at least 10 times a day over the last 2 weeks, I was told that since I had filed a formal complaint with the BBB, I was being moderated. I explained I earn my living this way. I got these exact words as a reply: "Blah, blah, blah."

I've been with WildBlue for 1 1/2 years and have been receiving slow internet access the entire time. It's only slightly better than dial-up. Repeated calls have yielded no improvement or anything other than a series of pre-written answers. Nobody available is capable of making a decision (a wise practice for crooks). Let's put these liars and thieves out of business. Contact **. Flood the office with complaints, they might do something.

I called Wild Blue because the only thing else available where I live is dial up. The representative claimed the service was just as fast as dsl and a lot faster than dial up. I agreed to pay the $130.00 fee for installation and first months payment. The installer came and when I tried out the internet, I thought maybe it wasn't hooked up right so I called WildBlue and they said everything looked good that I had the PRO package which is the highest speed they offer. The internet took almost ten minutes to load my home page (MSN.com).

The service has never gotten better, so I called to cancel thinking maybe I was still in a trial period before the contract. They said the contract was as soon as installation, so I asked how much to cancel? They said 15 bucks per month and I have had it for less than a month, but 15 dollars per month is better than the $80.50 per month my bill was. So I paid the cancellation fee ($345.00) and now I have to send them their equipment back. I highly recommend if you are considering Wildblue please don't, you will be very angry with the speeds and service provided. Complete waste of money! All in all, I wasted about 500.00 dollars and had the service for two weeks.

We live in an "unserviceable" area so no cable or internet service. We decided to try WildBlue. We called and we're scheduled for installation. At least we thought, we were scheduled. Evidently, that was not true after six phone calls that confirmed our appointment. We were finally told they don't install on the weekend. So we rescheduled for a Friday. We took off work so we could be here for the install. Learning from last time we called earlier and low and behold, we once again are not on the schedule. Supposedly, it is for sometime next week. Needless to say I am done. If they cannot get their act together to install the system how can I be confident that they would service their system or that the system will even provide the service that they had advertised.

Luckily, since they never installed, we can get a refund. After reading other complaints, I think maybe we were lucky that they couldn't figure out how to make an appointment.

I signed up with Wild Blue through the Dish Network Satellite. I was told that wild blue was faster than dial-up and I am telling you this service is terrible. I have had it since July 2010 and maybe have used the site 20 times. Since I signed up with Dish Network, I am locked into a 2 year agreement. I think Dish should use better judgment when it comes to sharing their services with companies that do not work at all. I had to wait for my tax refund to come in just to pay off the contract amount for this service. I am very unhappy about the service. Do not, I mean do not use this service. You will be unsatisfied. I don't like having to waste my money on a service that never worked. I am happy to give them their equipment back. It's funny, you pay the bills on time but they can't even compensate you on their terrible service.

We had Wild Blue Internet Service installed in a new home in April 2007. We had cable put in all the rooms to make it easier to install internet and cable. Since we had Dish Network, we decided to try their internet. The installer came out to put the dish up, and said it was a double wire and he could not use the one installed in the computer room. I said fine but do not drill through to the outside of the house. We wanted it run down to the basement. He said he has never done that before and asked my husband if he wanted to do it. I told him my husband wasn't getting paid to do the install and to just forget it. He said he could do it and asked my husband to go to the basement and tell him when the cable was through. The cable never came through to the basement as he drilled the hole all the way to the outside of the house. I was pretty upset. After he got done with the installation and left, we tried to use the internet. It had stopped working.

I called customer service and told what happened. The rep said they would have to charge us for him to come back out. She asked us if it was raining and if we had dark clouds. We said it was raining and cloudy. She said the internet will not work if the weather's bad. I told her they should advertise that it only works on sunny days. She said they would send him back out without a charge. He came back out and when he got here, the first thing he asked was if the clouds were gray or black. I looked at my husband and asked him if we were on candid camera. This could not be for real. I told him I didn't know what color they were, but to jerk the whole thing out. He looked at the equipment, and found it was faulty and said he fixed it. The internet still wouldn't work properly. We called and tried to cancel it since it didn't work. They told us we could not cancel and had to pay for 18 months. I told them there should be a certain amount of time you can cancel without paying for the whole term of the contract. I disconnected it and we had Roadrunner put in. They still made us pay $50 a month for the next 18 months. We should not have been held to a contract when they misled you about the product.

Wildblue has a fair policy act that prevents you from downloading and uploading too much on the internet. The company does not informed you of this when purchasing their plan. Wildblue has slowed down my internet speeds stating Ive abused their policy by downloading too much info. When I call, the company is unable to tell me my daily usage for a particular day as usage is shown by a percentage and not by actual usage. The company stated that they cannot tell how much was used in one day so what I would like to know is, how do they determine your usage percentage? I have not been able to use my internet for 14 days because Wildblue said I used too much and is in violation of their fair abuse policy act. I pay $86.00 a month. I asked customer service for the corporate office and I was informed they cannot give out that number. Please be aware - do not use Wildblue internet service.

This service is misleading. They provide a service that is false and misleading, and to cancel a service less than satisfactory. I wanted to cancel in the first few days of service and they would not let me. Help! I am not the only one here on this service. Google it, it is very bad and us consumers are being ripped off! Help.

I arranged to have a Wild Blue satellite receiver installed. The tech arrived on time. He installed, but could not get it to work on two of my three PCs. It finally did work on one of the three. He was unable to get me signed up as a customer. I tried the service, it was very, very slow. A week later, a lady called to ask me to sign a contract. I explained my problems. She installed an Optimizer for Firefox. It helped speed up, like from 5 miles per hour to 6 MPH. I told her to stay on the phone as I tried to hit my bank. We counted together. It took 23 seconds for the bank sign in page to appear. I explained to her the old service at 100kbs got to the signup page in 3-4 seconds and the Wild Blue response was unacceptable, and that I was not willing to continue with Wild Blue.

She told me I would have to talk to a manager or supervisor and she would have one call me. No one called. I had already paid about $80 by credit card for installation, parts shipment and one month rent. I stopped my credit card service to prevent Wild Blue from ignoring my needs and continuing to charge my card. I am now getting calls demanding I pay. I am telling Wild Blue I will send back their equipment by UPS or FedEx with a RAR and prepaid box, but I will not pay for poor service.

We moved to a new house where we had few choices for internet. After reading their website and talking with Wildblue on the phone, we decided to sign up. Once installed, we tried using and realized how slow the service is and how we were not able to download anything because it was too slow. Just to get on basic websites like Yahoo, it was taking several minutes. When I tried to log onto my Tupperware Sales Force site, it was too slow to load the page. We called in repeatedly telling them that we are not getting the service that we agreed to or as they state it to be on the website. Each time, we are told that they need to run a test and each time nothing changes.

This last call they said that they would upgrade us for a month for free to a faster service. Free. What a joke. They charged the debit card for this without permission and the speed increase did nothing to change the speed. We have asked many times for them to cancel our service if they are not able to meet the agreement we agreed to. Every time, we just get the runaround and told that they will charge us for two years of service and cancellation fees, no credit for the router they sent or the antenna they put on our existing dish. We also paid up front for two years of equipment rental that also would not be refunded. We would not be cancelling service if it was working the way they promote it to be! We are ready to sue and after reading many other stories online we are not the only ones dealing with the lies.

I inquired like many others who have complained about their great-advertised high-speed internet. I live in a rural area and I am so limited with options. I told them what the typical internet use is for which includes Skype and occasional streaming movies. I was told that we would need their Pro package. I installed, paid the fees, dealt with the technician who said everything worked right and tested it on his laptop. I immediately experienced slow internet speeds within the first week. I called Wildblue. They sent a technician. The technician said that everything works fine. I kept the service for 4 months with intermittent internet service during that time to the point of having no service at all.

So, yeah, I signed the contract for 24 months with prepaid modem lease and I will still pay a minimum of $300 to disconnect the service that doesn't even work. How is that? Consumers can't be protected from contracts such as this. The agent I spoke with even had the audacity to say that Wildblue does their contract legally and we are therefore legally bound to adhere to the fees associated with the cancellation whatever happened to paying for what you get or in this case what was expected and not received. Certainly, we didn't get the service that was sold to us at the time yet they walk away with a mint of hard-earned money from consumers who signed the contract.

How slow is Wild Blue? Most hours of the day you cannot watch a simple YouTube video without it freezing several times. My computer is fast and my OS install is fresh. In my opinion, any other option is better than Wild Blue!

I have had my Wild Blue for about 3 months and I can honestly say they need to be taken to court for false advertisement. I expected a lot more out of that service, but since I have used them dial up is the only way to go! Do not ever think about ordering Wild Blue. It is not worth the money.

I had Wild Blue high-speed internet hooked up through my DishNet account. They claim to be 30 times faster than dial-up. It was no faster and in some days, it is slower. I had a technician out to check it. He said that everything is wired ok but agreed it was really slow and he wasn't able to make it any faster. There is a 2-year contract that I do not agree I should have to keep if they can't supply what they advertise to do. They said I could try the higher speed for three months free but it is no faster than the lower package. It costs $49.99 for the first package and $69.99 for the next package up. They said that if I break the contract, it would cost me almost $400.00. I already paid $100.00 to have it connected. My dial-up was only $9.99 a month and worked just as good and in some days even better. Now, I lose connection constantly and have to hit refresh.

We've had Wild Blue for some time now and at first it was ok. Not great, but way ahead of "dial-up". It has been getting progressively worse as time passes. It is now at the point that I miss dial-up! I called the Wild Blue customer service recently and was told that they cannot help in my area. I needed to contact someone locally! So, their so-called customer service is on a par with their internet service! The broadband guy is due here in a week and I'm told this new service will be much better. I will keep posting.

Wild Blue claims internet speeds that it can never achieve. I have never had speeds any faster than a dial up connection.

I signed up for this service and within 1 day I knew it was ripping me off, no movie downloads. Now, after a month of having service, they tell me I am going to go over my minutes. I told them I was going to cancel this service after the 1st day I had it and they want to charge me for a 2-year contract in which I could not get to their web page which they downloaded. This company is ripping of thousands of people. We need help.

I needed an internet service so I called Trendsetters to set up for it. Then when I started having problems with the power cord staying hooked-up into the modem, I called them. They said that I needed to call Wild Blue to set up a service call. So, I called Wild Blue and they said that they would send an order number out to Trendsetters and that they would call me within 24 hours to set up an appointment. Three days later, I called Trendsetters to see what was going on. They said that the guy was sick but she would find out what was going on with my order and get right back to me but there was no call back.

I called the next day and the guy said that he would find my order number and get me set up with an appointment and would call me right back. There was no call back. I called 4 hours later and he said that he was texting his driver to see if he had a modem on his truck and would let me know. I called Wild Blue to let them know that the sub-contractor that they hired to hook up their service was not getting back to me and asked them what they could do about it. She said nothing that I would just have to wait till they got a modem. So I will wait another week until it is convenient for these businesses to get back to me. If I could get out of their contract, I would in a heartbeat and go back to slow phone dial hook-up with people pc. Beware of Trendsetters and Wild Blue, they are not nice people.

We just got Wild Blue about 2 months ago and within the first month, our speed was reduced to lower than dial speeds. I called them to figure out why and they told me that there is a restriction on how many pages, songs, videos, etc. that I could download. So they then gave me a once in a lifetime removal of the usage, but they only knocked it down to 40 percent. So I thought I was okay after that, thinking that if I didn't download so many songs or play games, I would be fine. That was not the case a week and a half later. The same thing happened, so I called and tried to get the problem resolved but they refused to anything about it. They said their hands were tied. So I tried to cancel my services with them and they told me I would have to pay a disconnection fee of 15 dollars for each month left on my contract.

I said okay, but I don't have all the money at this time. Is there a way I can pay in installments? They told me that once they terminate my service, the system automatically takes the fee out and they can't stop that. I then went and read their terms and agreement and found in one section that they have the right to change any of the terms on the policy without your notification. I don't understand how they can alter terms when they want and is in their best interest but won't change or alter it. When you ask, they just tell you they have no way of doing that. I would not recommend this service to anyone. It is very misleading and very poor customer service.

I have been a Wild Blue subscriber for over two years. I originally leased the equipment. Their service was sporadic at best and anytime I called for service I was told I would be charged for the service. They did perform some service calls for free over the years, though. On September 13, 2010 I called to have my service discontinued because I had found faster service at a much lower rate. I talked to Charmaine and was told that my contract had been fulfilled, so I didn't owe anything else and that because Wild Blue billed a month ahead I would get a refund on the next billing day. At this time I told her that I lived on a very low income and that I needed the money to pay that month's bills or I would have an overdraft fee and late charges from creditors.

She said she had already put in for my refund and should get it anyway. That once I got my bank statement showing these extra fees, I just need to circle them and then to fax it to the number she gave me along with my ticket number and I would be refunded that also. I waited on the refund. When the billing day came, there was a charge to my account for $264-plus.

I immediately called Wild Blue and after being transferred numerous times, I was told that my original contract was indeed fulfilled but that when I changed my service to a lower costing plan earlier this year, a new contract was formed and the billing computer saw my service cancellation as an early termination of the contract; thus, they charged another month plus a $200 fee for early termination.

I was told by her that I would get my refund this was the 28th of September 2010. On October 18th, I still had no refund.

So I called and spoke to Rhonda. I was told that the refund request hadn't been turned in until after the 3rd of October and it should hit my bank no later than the 21st. On the 21st, still no refund. So I called, more stressed out than ever. I was told that they were waiting for the customer to fax the bank statement with late charges before I could be paid. I explained to her what was said to the original person, Charmaine, and she assured me that she was taking care of the problem at that moment and that my refund would be in my account on the 29th of October 2010 and would be $294+. Today is October 29th, 2010 and still no deposit.

When I called Charmaine on the 13th of September, she told me that I owned the equipment and could do with it as I pleased but that no one else could use it because it was registered to me. So I am stuck with a useless modem, dish wiring and I have a pole in the way in my yard. I was told at the time of my original purchase that there were two methods of doing it: pay for the equipment and get service at a lower monthly charge or lease it and pay higher. I had to lease it and have been paying the higher amount all these years when according to them now I own the equipment. I am due my refund, the original $30 that was quoted to me on September 13th and the difference in the monthly amount between the purchased equipment rate and the leased plan. It didn't say it was a lease purchase plan, just a lease plan.

I warn you to stay away from Wild Blue. Tell all your friends and families and tell them to pass this information along to anyone even thinking about satellite internet. If you can get cell phone service, you can get faster internet service cheaper and with a company that is better to deal with. Wild Blue has a way of getting their operating capital from their ex-customers' accounts. I wonder if I will ever get my money back. I am really stressed out over this and I'm a nervous wreck.

I went ahead and borrowed the money to make my car payment so I wouldn't be behind on it. But the amount that will cause me juggling of payments and the stress of not knowing what to do or if I will ever get my money back is really hurting me. I haven't been able to go to town to exercise as often as I need to because of no funds for gas. I stress: stay away from Wild Blue. If what they are doing with the fee for the channelization of an illegal contract is legal, it is definitely unethical; if that is, then so is the entire company.

WildBlue Satellite drafted a personal checking for upgrading equipment on 07/12/2010 of $99.95. WildBlue's unauthorized draft of $247.85. WildBlue Satellite Internet Service was paid from my personal checking for upgrading equipment on 07/12/2010 for $99.95. Equipment was installed on 07/20/2010. I have tried every way possible to contact WildBlue, I can't "View My Bill" or "Access My Account." I have contacted customer service by phone and email and chat. WildBlue has drafted from checking, without authorization, drafted $202.85 on 07/22/2010 and $45.00 on 08/23/2010. Caleb (employee) said monthly charges are $75.90 a month with taxes included. This was referred to as the Select Plan. Never was there any mention or direct draft discussion and I am stopping any future drafts. Michelle ** follow up: 10-13-2010. Service was stopped as of 10-13-2010 and admittance of unauthorized (have on mp3) draft and double charges. They're now threatening to charge $300+ for discontinued service.

This has been a total charge of $347.80 to become a WildBlue customer (new contract, I was a customer through Dish for 3 years prior). Unnecessary upgraded equipment for the original $99.95 and routed by phone check is how they gained account access. WildBlue admits unauthorized charges of a second $99.95 and will return $88.00, but first, I have to unlock my bank account to receive this refund and in order to view a contract I never saw, never emailed and never signed. I must pay another $69.95 for service that has been terminated 9 days early according to the bank draft date of August 20, 2010.

When I originally called Wild Blue inquiring about internet service, I told them I did not want it unless they can guarantee good internet service. They assured me and told me I had 30 days to cancel. Well for two weeks, I struggled with poor connection and bad internet. I called them and cancelled. They then told me the cancellation fee and They have argued it with me. They removed $341 from my account. I can't seem to do anything about this. Now I found out they are saying I did not return the equipment and took another $321 from my account without permission or notice. This was 2 weeks ago. I called them and they said they did get the equipment and will return the equipment money, but they are taking another week to return it. I am so inconvenienced not having my money and having to wait on their mistake. I want to let everyone know how bad the service is. I want my money back.

I signed up for an account in March 2010. A month later, I started getting calls that I needed to go online and sign my online agreement or my account would be canceled. I logged on and I couldn't sign it because there was someone else's name on it and signed by some other person in Ohio! So, I called them and they "fixed it" and said I had 2 accounts, not one! So, we talked for an hour and the lady canceled one account for me, so I thought. Next thing I know my service is canceled! So I called them again and apparently they canceled the "good" account and left the wrong one as "pending". In this time, I also get a box to mail the modem back; I told them I had no 2nd modem to return!

So, my credit card gets charged over $300.00 for a modem I don't have! I have to call them again and they give me 3 months free service. Now, 3 months later, my service is suspended. I called them and they have my incorrect credit card. They have the correct credit card, mind you, to charge on the other account! They also tell me I now have a 3rd account! I had to leave work early one day to be home before 4 pm to call them while I'm in front of my home computer. I have never had such poor service and lack of professionalism in my life! I have told them to cancel my entire account, but they said I would be liable for all fees relating to my 2-year contract! I find that amazing since they are the ones who tore my contract to pieces with their business practices!

I have had the service for over a year. On September 1st I began having connection issues, at first I thought they were doing some work on their system. Two days later I called and told them what was happening, since it was cloudy that day they would not issue a work ticket because they said the other department would blame the weather. So I called the next day with sunny skies and was told they would issue a service repair order and it would be 48 hrs before someone could come out. Someone would call the next day to confirm a day. I received no call so I called back in the evening. I was then told that they would not come out that fast and I was misinformed. That the repair order was for September 22nd, I told them that were unacceptable since it was almost the whole month. He said since I had no service he would up the priority and they would come out quicker.

Again they would call my cell phone the next day and let me know a new date and time. Again no call. I called back and was told the order had not been put in for a higher priority. This continued almost daily until September 19 when I was told by a lady that the order had been sent to the wrong department and not given a higher priority, well at that point it didn't matter as the original date was September 22. She told me I would receive a whole month's credit for the loss of service. I had already been told that there would not be their $90+ dollar service call on the rented equipment that belongs to them as long as it was an equipment issue. For the record they normally would charge you even if you rent their equipment and it is an equipment issue. So the repair guy finally shows up, of course I was given a 8 to 12 time frame, so had to take a morning off work.

He finally decided to make it at 1:15. In the end the problem was from the original installer, he had not used the correct connectors on the cables outside and the weather had caused them issues over time. So he got it fixed and all was good, until October 1st when I had $59.95 taken out of my account. I called wild blue and was told I did get a credit, for one month and half the service call. I asked for a supervisor and got a very, very, very rude lady. She informed me that since no one had noted the account I was going to get a full credit then I would not receive it. I asked her why I should pay to repair their equipment that I rent and especially when it was due to their installation person installing it wrong. I was told I should not have waited so long after installation to tell them it was wrong.

I asked this not so nice or bright lady how I was supposed to know it was wrong until the service messed up and since it was due to weather deteriorating it over time how would I know until I had issues? She not so nicely told me that was my problem and that there would be no more credit, and she would note the account that no one was to give me credit. I told her I would cancel and she informed me fine but they will bill me $15 a month for six months which is the remainder of my contract. They make you sign a two year contract with them.

I asked her why she was being so hateful from the time she got on the phone. She denied it and told me that again no more credit so deal with it. I asked to talk to someone above her and she said she was it! I will be canceling my service as soon as I get Hughes Net out to install. I will have my bank stop their payment and they will not get their $15.00 a month for six months. I have no issues with their internet service but their customer service is unreliable and awful. Most are nice but do not do their job and are a pain to deal with. I would NOT recommend anyone sign up for this service. If you do go ahead and buy the equipment because you will pay to repair it no matter what happens with it. I have never dealt with more crud from customer service before with any company!

First off, the installer had no idea what he was doing. He wanted to borrow tape from me so he could tape the wires (SAT TV/internet installation) around the walls of my bedroom and I had to show him how to run wire under the carpet. Next, he stuck the outside wires into crevasses of my home that later fell down all over the place. Finally, he was through and things worked fine for a few months. Then I got a letter saying I had exceeded the bandwidth and my speed would be slowed down because of it. Since I am the only user and wasn't on the system that often, I didn't worry about it but noticed that while they turn it down quickly, they don't turn it back up "ever".

Now again, I received a notice saying that I have exceeded the bandwidth. I hadn't and this time I complained, received a note saying that they made a mistake and not to worry about it. The following week, I received another note saying that since I had exceeded the bandwidth, they had cut my speed again. Since they had never increased the speed after cutting it the first time, I have a hard time seeing what they have done now. Can speeds become negative? Anyway, stay away from these people. They are crooks, liars and customer abusers and from this point, I will spread the word to all. These are not the people you want to entrust anything to. By the way, "if" you can get through to their support, "if" you can understand them, they will probably tell you to not hold the phone as close to your nose and then hang up on you like they did with my wife. Like I said, rude customer abusers.

I purchased Wild Blue Internet service because there is no high speed service where we live. The installation was free, but I had to dig the hole for the pole and bury the cable myself because the installer had a sore arm. After about a month, the service was stopped because we exceeded their limits. I called and asked what was the problem, and was told we exceeded our allotted download/upload limits. They did a one-time good deal of putting us back on-line but this service could not be repeated.

About a month later we were again cut off, and this time we were suckered into upgrading to "better"service. We now pay $69/month and our service speed is down to slower-than-dial-up speed. I called again and complained about the situation of having their best service, and I couldn't use the internet. They told me it was my fault for using the internet too much. We now have to wait day-by-day to see if our threshold falls below the allowed limit, so we can get a higher speed again.

I asked about getting out of our contract (2 year contract). I was told it would be $15 for each month remaining on my contract, and since I've upgraded two weeks ago, I essentially had a new two-year obligation. So $360 to opt out. Wild Blue uses nefarious business practices, and provides a sorry service. They also use false advertising. Everybody who uses, or has had a problem with Wild Blue, should band together and file a class action suit against this rip-off company.

The emotional stress of having to deal with this company is extreme, coupled with the frustration of poor-to-non-existent service, slower than dial-up service, and rude, uncaring technical service personnel. There ought to be a law against it.

When I inquired about their internet services, I explained the problem that I was having with my current provider, signal interference. I also explained that I teach classes online, and I must have internet access to keep my job. This is the only job I have. I asked how often the internet service went down, and he said, "you will never lose a signal". I found that hard to believe, but the installer, Shawn, told me the same thing. During bad weather, the satellite switches to another one that was functional, and that my speed might be slower, but that I would never lose my signal.

Both persons I spoke with told me the exact same story. I had problems with the service being extremely slow, and called less than 12 hours after install. I also have a billing problem. I was told that I could pay up front for an equipment fee, instead of paying $5.95 per month. I was told that I could decide at the time of installation, and the sales person never confirmed with me, if I wanted to pay up front or monthly.

Prior to install, I told the installer I wanted to pay the fee up front. He said that all I needed to do was call and let them know. When I called I was told that once I was activated that, they could/would not change it. I feel that I was lied to and that Wild Blue misrepresented their capabilities. I suspect they knew when they were installing the dish, that the signal was marginal at best.

I suffer from anxiety and stress. As you can imagine the possibility of losing my only income due to no internet service is very upsetting. They were able to install my service in two days, but it is going to take a week for them to come out, and "reset the signal and tweak" it. I must find a provider that can actually provide a signal. I am now locked into a two year contract, when their service does not work. I will have to travel to a wi-fi location in order to access the internet, and keep my job. I can not afford to do that on a regular basis. Nor can I conduct a live classroom session from a public place, such as McDonald's.

I have Wild Blue Internet through Dish Network. They have horrible customer service. I have been hung up on numerous times and left messages for supervisors that have still not been returned weeks later. I called the last time because my internet service was not working and they informed me that their service was working fine so it had to be my router or my computer. I informed them that I could pick up the neighbor's internet wirelessly so that was not the problem.

The agent said that it's not their service so I asked to speak to a supervisor and they didn't answer. So I left a message and my call has never been returned. I have had numerous problems with the Wild Blue Service and I would not recommend Dish Network or Wild Blue service to anyone else. I have seen the commercials and Dish Network claims to have the highest customer service satisfaction! I just would like to let others know how horrible their customer service actually is and how rude that can be to customers.

I sold my home in Texas on May 14, 2010 and bought a new home in Wisconsin for a closing date of June 17th. Now, I was homeless for about a month. I was staying in my mother's rental house on the lake in a very rural part of East Texas. I was faced with driving almost 70 miles one way to get to work. My husband and I both work from home for a major company. I contacted DirecTV to have my services put on "hold" until we made the final move to Wisconsin. I then started looking for internet service in the area. After speaking with 3 different companies, no one could offer me high speed internet that would support my home computer and 2 work computers with enough speed to run my VPN. I knew from commercials on TV that DirecTV also offered satellite internet, so I called them and was referred to Wild Blue. I was nervous of a company I had never heard about but DirecTV ensured me that I would be pleased with their service, so I called biggest mistake in my life.

The sales department was very nice, appeared to be knowledgeable and ensured me that their "middle" plan would accommodate all of my needs. When I first called Wild Blue, I explained to them about my 1 month temporary living, my need to run home and 2 work computers with VPN out of my home. He insured me that everything would be fine, no problem, and if I needed faster speed, I could upgrade to their small business highest speed. They did inform me that they have service in Wisconsin and I thought that maybe everything would go fine. I set up an install date, asked my mother to meet with the installers to have equipment set up.

They where 3 hours late. When they finally showed up, the installer explained to my mother that they could not install the equipment as I did not have my computer there, which I explained to the sales person that I was having my mother there. The sales department never mentioned to me that I needed my computer there to set up equipment, sorry I am not a computer geek. So we rescheduled for another time. I took over my PC and let my daughter be there to have service installed. I was told I needed a router, which I purchased.

The installer refused to touch the router, no problem, and according to my daughter everything was working fine on my home computer. Friday, moving day comes and all my belongings are now on the truck to Wisconsin. I move into my mother's lake house, set up the router with no problems, hooked up my 2 work computers (1 desktop, 1 laptop) have no service, local only, so I began to call.

I made a series of 3 calls between Saturday and Sunday and customer service advise me that we only had the base package. I explained to her that I had ordered the "middle" package and she said, "no problem, I can switch you it will take 30 minutes." I waited the 30 minutes and for about 1 hour, the service worked decent on my home PC. I attempted to set up my work PC, no service through the router. So I tried to see if not using the router would make a difference, it did. I could now get on the internet. Sunday, no service. I called again and was advised that I would need to upgrade to the small business plan, I agreed.

We were able to run 1 computer at a time on Sunday and Monday I made the 70 mile drive into the office to work. I received a call from my husband in a panic because he had no internet service. I called again and was told I need to download the "get optimized" off their site. After about 2 hours on the phone, I finally had him able to read emails from work. He was unable to open documents, join live meeting, update spread sheets and basically other than being able to read email, could not work at all. I get home, install "get optimized" and the home computer worked good for about 30 minutes. I tried to watch a TV show off the internet and about every 2 minutes it had to reload. I grew frustrated and gave up.

My husband is furious as we are taking turns driving into the office each day. He calls customer service and talked with Maggie in the business sales department. She is the one that told us that their system is not compatible with VPN. First I heard of this and that was my opening line when I did my initial order. He explained about running multiple computers off the same line and she advised us that their service does not always allow multiple computers based on the signal you receive. Since I had no other choice but to continue with the service until we moved, we where ready to say good bye to Wild Blue.

I called June 8th to terminate service on June 11th. I was advised they could not do a future termination. Asked about the equipment and do I need to send it back and was advised they would take care of all that. June 11th 2010, I called Wild Blue to cancel service. I went through the discussion about early termination etc. and I agreed. I got in the car and moved to Wisconsin. My first day back to work was June 21, 2010. Based on my previous issues with Wild Blue, I contacted them again to verify my disconnect and to inquire about my ticket. I had previously requested a ticket to opened so that I could speak to someone from the corporate office regarding the sales call, service I received and their customer service.

When I was told that they had no record of my call on June 11th, I said why not and they had no answer for me. I explained about terminating service again and was told they could not retro term any service. I asked to speak to a supervisor and was transferred. I explained my entire story to her, told her I wanted service canceled and she again to me she could not retro back to June 11th that she could only terminate my service on June 21st. I was upset, asked why there was no record of my call, why was service still on and what happened to my ticket from corporate to call me. She went through the same thing with me about canceling the order, they would come and pick up the equipment etc. and gave me the disclaimer about terminating service. I agreed as I wanted the service gone.

See by terminating my service on the 21st instead of the 11th, they where able to charge me another month of service plus the 22 months of cancellation charges. I was not happy but agreed to do anything to get rid of this service. I asked about my ticket to corporate as I had not been contacted by them. She did look into the ticket and told me that is was closed, there was nothing corporate could do. I asked why was I not notified and she told me that when I had not received a call back in 48 hours I should have called them to inquire. So after 2 hours on the phone on June 21st with Wild Blue. I thought my troubles were gone. I asked them not to bill my credit card for the termination fees to send me a bill and gave them my new address.

I have now been charged for 2 months of service. When I called on Aug 16th as my credit card was charged again, I was told my service was never canceled. They gave me the entire bit about how they could not retro term my service, I asked for a supervisor, then another, then another and demanded to speak to someone who could help me. They told me there was no one who could help me. He went through the entire pitch about cancellation and that he would be sending me a UPS box to mail back the equipment.

I'm in Wisconsin. I thought they had already picked up this equipment. He tells me about the $300 fee if I don't send it back, they can't credit me from my past 2 months (my husband paid my credit card bill for July without looking at the statement). When I asked this supervisor about my call on June 21st to confirm cancellation the only notes in my file where that I called about my sales call and the ticket. A 2 hour call with a supervisor and he had 2 lines of conversation. After my call on June 21st, I did send a letter to the corporate office explaining in greater detail than I did here about my experience with their company. I have not had a response. Please, please do not use Wild Blue.

I received in the mail advertisement for Wild Blue Internet service through Dish Network Satellite TV, which I already have, and have been quite happy with for almost a year now. I spoke with a salesman on the phone through the Dish Network Automated telephone system. I unfortunately forgot to write down his name. I agreed to pay 99.00 to install the service, although Hughes Net was offering free installation. I felt that since I had no problems with my television service, that it would be worth the charge to have a service Dish Network recommended.

The salesman assured me that I had enough broadband service to do "the normal amount of downloads that the average person would do, as long as I was not operating at a level that a business would operate." I had the service installed and was happy for about a week, after which my serviced slowed to essentially a halt. 30 minutes or more to pull up the Google web page. I called wild blue to investigate the problem, and was told that I was over the 100% point of my available download limit. I explained that I did not do any downloading other than normal surfing of the web and automatic updates on my computer. They pulled up my history and said that streaming video had taken up all of my allotted broadband. When speaking with the salesman initially, I explained that I did use Skype and do some teleconferencing with friends. This is when I was told that as long as it was not "commercial usage as in a business" that it would not matter.

Now I have no problem saying that this just does not work for me and go back to dial up, which is a little slow, but not 30 minutes per page slow! But I'm told that I'm now locked into a 2 year contract and am obligated to pay for 2 years of service that is not usable. I e-mailed California Consumer Protection to see what the grace period for internet service is, since I've only had the service for 2 weeks. But they told me there was no grace period. In my naivety, I thought there was a grace period for any service or product, but was informed that there are essentially, "no consumer advocacy laws that apply to the internet". So apparently, I'm just SOL and stuck with a service that is unusable. I feel at least obligated to warn others, and thus this message. Thanks for the space.

They do not provide the service as represented. Faulty equipment was installed (incorrectly) three (3) times then they billed for service calls to repair the mistakes made by company installers. They then lied about free service call to fix the last problem and billed $191.58 for a $79.99 monthly bill.

Because of my grandchildren were playing a game on the internet, I went over my FAP (Fair Access Policy). I then had to wait 30 days before it went below 70 percent to have my speed come back up. It has been over 24 hours that I have been under 70 percent and I am still not speeding up. I pay $79.95 a month for my internet and to have it slower than dial up for a month is outrageous. I think it is very wrong for them to be able to do that.

I am taking college courses online and many times I was kicked off. I had to drive into town to the library for my tests and studies. Why pay this much if you can't use it? I live in a rural area and satellite or dial up is my only option. They know this and therefore, they are wrong in their treatment of their customers. I am checking into another satellite company now. I would not use Wild Blue if I were you.

The agreement was $99.00 only to get started with WildBlue satellite internet service. They waived all fees and the cost is just $99.00. Then three days later, they pull another $179.00 that I did not approve. They recognized the error and said it would take a month to put back the money. They were sorry for the inconvenience. They were going to give me two months free service and a $35.00 goodwill credit. In about a month, I got $124.90 back not my $179.00. Now two months have gone by and I still have never seen the two months free or the goodwill credit. In fact, they have taken money each month.

When I called to resolve the problem, I get a different story from each person. So I tried to talk to a supervisor (Ricki) and he cannot tell me why they continue to take money out of my account unauthorized if I have all this credit! WildBlue cannot send me a paper bill because they are supposedly a green paperless company. That is really just an excuse to have direct access to your bank account. They have never honored what they promise, but instead shifted the blame. Warning to all: stay away from WildBlue service. I am never going to recover my money. They lie!

I initially ordered and got the service and 6 months into the contract, I had the opportunity to move into a nicer office a block away from current office where I had service. I contacted Wild Blue to have the service moved, since one of the reasons I went with them was because I was able to move the service when needed. They said I could either get my own installer and I would have to get up to the second story and get a piece of equipment off the dish, or they could send their own installer if I agreed to extend my contract to a full 2 years from the date of the move.

I agreed to that. I was told that the installer would call prior to the date he was coming and I could discuss getting the satellite piece. No one called, and the day prior to the installation I called and was told not to worry, that they didn't need any of the old equipment and that to warranty the equipment for 2 years it would all have to be new, and it was being sent with the installer. I asked if they didn't want their equipment back, they said no, because they couldn't warranty it.

So the installer came out and put in the system, and again I asked him if he needed to get the equipment, and he said not, it wasn't needed. The next month, I got billed for service at both addresses. When I called Wild Blue they said my order hadn't been done correctly and they would fix it, but it might take awhile to get my money back, even though they can take it immediately, apparently it takes a few weeks before they can put it back.

I did receive my money back about a week and a half later, only to be billed 2 more times. I called each time and was told that it had not been done correctly and was being escalated, and would be taken care of. Finally, they stopped service at the old address then they took $272.75 from my account because of "early termination". What?? Didn't I extend my service? I called again and spoke to a customer rep, who insisted that I owed the money and finally asked to speak to a supervisor and after a wait of approximately 315 minutes a supervisor came on the phone, did not listen to my story, but said "I know the story, the rep is right, you owe the money. You need to check your contract, and send us back the equipment".

I tried to explain that I had not terminated early, but he said that he trains the reps himself, they don't say things like "we don't need the equipment" and you need to be responsible". He repeated 3 times that they needed the modem and cable back. "And we sent you boxes to return our equipment and you didn't". I was very angry by this time and told him that I never received any boxes or requests for return of equipment. He essentially called me a liar.

I went back to my previous landlord and obtained the modem and cable that was still at the office. I then called back to a service rep, who was actually very helpful, but he stated that I also needed to get the piece off the satellite dish. He also stated that any boxes sent for return of equipment would have been mailed to my office. I asked him to look back at my file. I had specifically stated that I received no mail service at my office and UPS did not deliver there and any mail needed to come to my home address (which the first box of equipment was sent to).

So now I have to hire someone to get the piece of equipment that apparently the installer should have gotten and placed on my new dish so I would have continued service, and not early termination. Then I have to fight to get my money back. The insanity just doesn't end! I am having to dispute this amount, because I am a very small business and it will take approximately 1/4 of the total in my account. I was never contacted by email or by phone or even told in the 5 phone calls that I made that I was looking at early termination or return of equipment.

I discussed purchasing internet service with Wild Blue Satellite Internet Services and was never told anything about a fair access policy. I was very open and honest with the customer service agent and stated I needed the service to enable me to pursue my college education online. I was never told I would have to dish out almost 200 dollars to have the service installed because the person who showed up was ill equipped. Now I have an awful telephone pole in the middle of my flower bed.

I was never told I would have to monitor my downloads or I would have to decide whether to go sleep deprived or fail my college classes because I had to stay up all hours of the night hoping to obtain some sort of service so that I would be able to handle my obligations through my college classes. I ended up going to visit my local library and using their services out of pure desperation to ensure that my class work was taken care of when I was paying out $86.33 a month for a service that was constantly being limited.

I cancelled my services and the customer service agent failed to document that fact. I am a widow with 3 children; I am trying to do the best that I can to support my children and further my education. I recently am reentering the work force and went to fill up my vehicle with gas to ensure I would have sufficient gas to travel back and forth to work. I was informed that the balance on my card was insufficient. I called the number on my card and found out that against my wishes a payment had been taken out of my funds for a service I had already cancelled.

When I contacted Wild Blue to dispute this I was told that they have every right to take funds out of my account, even though every payment that was ever made was a one time payment and I specifically stated that I did not want any more directly taken out because my card is a government funded institution card and the dates vary when money will be deposited. The company was poor at providing service, useless when I needed to be online and when I decided to terminate my services did not ensure that was taken care of and fraudulently removed funds from my account.

The advice I am giving anyone in the Information Technology world where I am exposed to through my college experience is if you have an opportunity to deal with Wild Blue Satellite Internet Services, run the other way, do not walk. They are not a company of honor; they do not care about their consumers and have a lack of values.

It was a misleading 14-page contract. Services are very slow, and if you want faster service, you have to pay more. I do not know why we have to be penalized to pay a contract for earlier termination when one, as a consumer, is not safe with their service. I think something is wrong with this fishy business and further more, that we the State of California allow businesses to perform services in our state. I hope we consumers should learn to not to trust this type of business anymore.

I received WildBlue in October 2008, and the first 30-day service was okay. The speed's not what they said but better than dial-up. After that first 30 days, my speeds have been really slow. I am on the 12000mb download package. I know the download measurements (software) WildBlue is using is flat-out bogus. I used Verizon wireless while out-of-town, months at a time - with only 5000mb allowed in 30 days and my constant usage with Verizon never exceeds and speeds stay consistent. In comparison - WildBlue should be giving me more.

WildBlue business practices are unethical and I will cancel this service when my 2-year contract is up and I warn everyone, Don't use WildBlue. Something has to be done with this company! I guess they figured that they are safe in providing everyone with the same crappy service, but their lies will catch up to them! My business had suffered. I have to drive up town to get my Verizon to get a signal so I can just upload and download business files - mainly PDF, Excel and Word documents because WildBlue is so crappy every time I try to use it and can't get my work done.

On May 28, I authorized a Wildblue sales to debit my BofA credit card a deposit of $99.95 for satellite internet service. I was told this deposit was refundable if the service was not installed. The service was not installed because I would not sign a two-year contract. The location is in Pitkin Colorado. The Wildblue record number is **. Please back off the deposit from my credit card. I am in Pitkin and do not have a telephone.

I had broadband with Verizon. The only reason I wanted to switch to Wildblue was so we could have more than one computer on internet at the same time. We had few problems watching Netflix with that system. So I asked the people at Wildblue if I would still be able to watch the movies on Netflix. They said I could but I might need to upgrade the band usage because it would use more. I said I don't mind that but I do want to be able. We have not been able to watch movies on this. Evidently, I'm the only person in the world that doesn't know that satellite internet doesn't do live streaming video. The salesman assured me there would be no problem, sold me package, and then gave me a phone number to call back if there were a problem:

After a week of total frustration and many calls to Wildblue and Netflix,I want to cancel my agreement, The woman I talked to in the cancellation department told be to call back in a week to find out if they had accepted my complaint as ligament. She seemed to think the complaint did indeed indicate that the salesman misrepresented what satellite internet was capable of get my money. She gave me a ticket number and told me to call back in two days.

I called back and was told by a supervisor (after requesting one) that no, I would only have to pay 50% of the early termination fee. So if I terminate, I am out the $99 to install the equipment and $150 in early termination fee, plus the frustration of this first months bad service. Unbelievable. I was also told that the rain would not affect reception, only piled up snow. This has also proven to not be true. Wildblue is not an ethical company, does not stand behind their product or service, and should be boycotted. Spread the word!

In 2006, being a tech nerd, I was fed up with slow, dial-up Internet. Since we live in the country, seven miles from town I was excited to hear that our small community was getting DSL through our phone company. Well, guess what? We were three miles too far out to get it and our only other option at the time was Wildblue Satellite Internet. We got so ticked off at our phone company and their refusal to try to accommodate us that we canceled our land-line phone and took their Wildblue Internet. The cheapest package cost at the time $49, which is what we got. This was as much if not more than what the DSL would cost, but really wasn't noticeably faster than our dial-up. I was told about the Fair Access Policy and never really worried about it too much.

Our phone company/Internet provider has a web site in which you can monitor the usage, but we never felt the need to check it. For various reasons, I was becoming more fed up with satellite Internet. One was reliability. If it was raining four states away, we'd lose connection. If it was raining on our property, we'd lose connection. If it was windy on our property, and it's almost always windy, we'd lose connection. We also have DISH Network's satellite dish next to our Wildblue. Yep, we're a two dish family. We have less trouble with DISH's reception than Wildblue, and they are right next to each other. A large tree is also causing havoc for both dishes' Southern exposure.

Anyway, until our daughter and myself discovered Facebook last year, we didn't have too much problem with usage or going over our FAP. About a year ago, we started noticing decreased connectivity, and slowness. Yes, we were playing FaceBook games a lot, and occasionally would watch a two or three minute video, but it wasn't as if we were streaming videos all day long. Due to slowness, many times we would spend hours on FarmTown because it would be so slow and take forever to load or do anything.

One time, I finally decided to call tech support to find out if there were problems with our connection. I was told that it was slow because we went over our FAP a couple of time over the past couple of months. So, last July we reluctantly upgraded to the next highest package, and are now paying $69 a month. We didn't notice any increase in speed by doing so, only an increase in cost. We've also since cut back some on our game playing, and constantly monitor our usage.

Even with the cut back in game playing we have on several occasions been in the yellow, which is over 80%. When this happens, we cut back even more. I realize that with my daughter being home during the day for the summer and over Christmas vacation our usage would go up, but it's really getting ridiculous. It was a real struggle to get back into the green after being in the yellow December 2009 through March 2010 and that was with the middle package. We finally got back into the green in March and have stayed in the green by watching and limiting our usage. We are using the Facebook games less now than we ever did and for some reason, at the end of June jumped back up to the yellow. What is really weird is that just about one month ago, June 10 - 14, we went on vacation and unplugged everything including our Internet satellite. In other words, there was no usage from us. During this time, it dropped only from 68% to 62%. That was with no usage.

What's even more strange is that on June 30th, we jumped up to the yellow again up to 82%. Since usage is also based on a 30 day rolling usage too, 30 days ago, we were not only in the green but also on vacation. As of today, July 12 we are at the highest we have been since March, 88%. Why could this be? We aren't doing anything extra and in fact are doing games and videos less than ever. Funny thing about it all though is toward the end of June, just about the same time we jumped back into the yellow, a neighbor 1/2 mile away called me to tell me that she just got DSL, and she gave me the number to call our phone company to inquire about getting it too. She was told that even though we are 1/2 mile further away than she is, we should be able to get it.

I've been calling our phone company several times about switching over to DSL. Since we've had Wildblue since 2006, we own our equipment. So, basically that will go to waste, but it's worth it if we can get DSL. Well, today I called a third time and had the local guy call me back about coming out. They are offering a bundle with the DSL and land-line phone and 60 minutes free long-distance for less than what we are paying for the stupid Wildblue. When the guy called me back, he more or less said that he couldn't guarantee that we'll be able to get DSL, but that he's fairly sure we will. He just said he'd have to come out and hook it up and see. He also acted disgusted that our neighbor was telling everyone around her about the DSL. He thought he should be the one telling us. If that was the case, we'd still not know about it.

Don't buy WildBlue, period! Other than the numerous complaints about the speed of service, their latest scam is to bill you for equipment that was returned to them. Here's the deal: I moved and did not take service with me, but they took out a $78.00 fee for 5 months left on my contract (which is fine). However, their latest fraud is to send you a standard box to put the modem, TRIA, and ethernet cord to return. Then, what they claim is that they only received part of the equipment. In my case, they claimed they did not receive the TRIA that I sent in the same box as the modem. That way, they can say they received your package, that you have proof you sent, but you just "forgot" to return the TRIA.

Total baloney. And you have "no proof" that you sent "all" of the equipment unless you video recorded your entire packaging in front of the UPS employee. Even then, you will "never" get your money back and you lose it out of your bank account when you least expect it. I had a feeling they would try something and thought to cancel my credit card, but I disregarded it as I was following their rules by paying the cancellation fee and returning the equipment.

I called and was told that they received my equipment. So I didn't cancel the card. And what do you know, I was billed a month later for $160.00 for a missing TRIA that I "returned," which they claim was not received by the warehouse. Tip: cancel the credit card you ordered service with immediately before you cancel service with them. I'm positive that they will still bill you under this latest scam, but at least that way they cannot forcibly take money out of your account when you least expect them to. Absolutely, do not trust this company. This caused a loss of $160.00 for the equipment I returned. Plus, like the others, I paid at lead $450.00 to the installer.

I have been a Wild Blue internet customer for almost two years now. I signed up for the middle of the three plans. When I signed up, I was told I would have a minimum download speed that I could expect, along with my the maximum speed. However, I have never had the full speed and certainly they have not complied with the minimum that could be expected. A few months ago, I was notified that I had exceeded my band with usage according to their fair access policy.

When I explained that this was due to my having to leave my computer on on night and all day finish downloading, they explained it was probably due to the number of people using the internet. When asked why I wasn't getting my minimum download speed, they transferred me to tech support. Technical support found out that my modem needed to be "reset". After this, the download speed improved considerably. Then it went back to almost nothing. I called again. They suggested I upgrade my plan, so I did. Now I pay $79.99 a month and it is the same poor download speed. Once again, I received a notice that I was reaching my band width threshold limit. They are definitely dishonest. I have never gotten the guaranteed minimal speed for the money I have paid. Fortunately, my contract expires in two months.

While watching a show on the Dish Network, I saw a commercial for Wild Blue Satellite. The next day, my wife left work early and went to a local business who promotes Wild Blue. She was told that the installation and activation would be about $100.00, and a credit or debit card would be needed for that payment. She saw no reason not to go ahead so she gave them my card information. An installation date was made and she took the time off from work to be there. We got set up with no problem and then five days later, Wild Blue charges our account for another $86.18, which overdrew our account and gave us several over draft charges, which the bank was nice enough to remove. We contacted Wild Blue and they said the charges were for equipment, but the promoter said there would be none because we were paying an extra $10.00 a month for equipment rental.

One month later we noticed in my wife's e-mail that we had more overdraft charges. Wild Blue had accessed our account without our permission, and withdrew a payment of $49.17. I contacted Wild Blue and asked how come they were taking money out of my account without my permission. Their reply was that for their service, there had to be a card on file or that would break the contract. We didn't sign a contract. More or less what they told us was we did it because we can. So my wife and I visited our bank, who agreed that what Wild Blue was doing was fraud. They canceled my card and issued me another one. The bank then made Wild Blue pay our overdraft fees. My wife then would either make a one time payment with a Visa gift card or her card. Then after almost a year of service, here comes more overdraft charges to our account again. Then my wife called and demanded to know why they accessed her card. She got the reply that there had to be a card on the account. When she asked what would happen to them if it had been a friend's card. Their response was they would be wrong, but because she was my wife, that was different. So she called the bank's 1-800 number and they started a fraud investigation. The bank called Wild Blue with my wife on the phone. Their response with the fraud investigator on the phone was the same, and when my wife said they had permission for a one-time payment and nothing else.

The agent's reply was the same about needing a card because of the contract. My wife replied no contract was signed and if it had been somebody else's card, the illegally accessed that they accessed, they would be in big trouble. The agent hung up on them. The fraud investigator started to refund overdraft charges and the Wild Blue payment. When they got another Wild Blue agent on the phone and went through everything again, the fraud investigator said it would be in all's best interest if they reversed the payment or he would start the legal process. They issued a reversed payment. My wife is now waiting for another card because of suspicious activity on our account that is the amount of our Wild Blue payment.

I had Wild Blue for a year. I canceled in Feb. 2010. At the time of cancellation, I had a $227 credit balance, because I pay my bills ahead for several months. I knew the early cancellation was going to be $190, no problem. I have been waiting on my refund, but surprise, in May I get notice that I am being sent to collections for $188 for charges I don't understand! One service rep actually said it was from my very first bill! I spoke to 4 different representatives, and three said I did not owe anything. One says I do. Dish Network, who I went through to get Wild Blue, is of no help either. The refund was being issued on my Dish Network bill at $5.00 per month, per Dish Network's representative, but now, that credit has just disappeared. Both companies are a joke.

I have tried for almost a year to use and make do the WildBlue Satellite Internet, having purchased the dish for $199 down and $70 monthly (Gold Package), just to have internet here in rural WV. I have had a tech out to my home home 4 times because of very poor service as well as 10 to 12 phone calls to phone techs and supervisors. They tell you that when you purchased the dish and your package, you will have a download speed of 1Meg or better (weather-permitting, I mean very good weather no clouds at all). They don't tell you this upfront.

I recently called again as my speed is less than 1/5th of what it is even supposed to be even with good weather, and I am now informed they will charge me $95 to check my system even if it's their equipment malfunctioning. This goes to show that even if they get you repaired, it's gonna cost to keep it that way, without ever informing subscribers of all the if's and or but's that go with the service. If you terminate your service early, then you are to pay a penalty of 10 to 15 percent of the total amount due left on your 2-year contract. If a supposed contract is involved, I believe it should be left to the provider to provide services as stated you will receive when purchasing the service, not wait till 6 months down the road and tell you it is your responsibility.

If they can't keep up their end of the bargain, and provide me with my 1 meg a second download that I continually pay for on time and upfront, then I shouldn't be held responsible to pay for another year of a useless service that is little more than a glorified dial-up. If a responsible law firm were to look at all the customers being ripped off by this so-called internet service, I believe someone other than WildBlue would be making money for services provided. I am not the only one out there stuck with this problem. Because I choose to live in a rural area, I am forced to take what I can get for internet and have to put up with these law breakers.

A lot of people don't say much because what else have we got (answer not much). Anyone reading this, I hope you've had better luck with WildBlue than I have had in the past year. If you don't have WildBlue then I say to you, please look elsewhere. Even a half rate smaller company will give you better service and services. Please take note, in the end you will regret it. I am unable to keep my Windows updates current and download new programs. I am unable to get drivers and materials for use in repair of other computers. My children can barely do basic homework research because our internet is so shoddy.

Two of the 4 times a tech came to my home, he informed me that Wild Blue had charged me initially for a new dish system, and had actually installed (used) poorly functioning parts, that would not have passed inspection at the warehouse, but were sent out anyway because they were behind in their inventory. I was told that the common individual wouldn't notice because they don't know enough about the system to tell, and that this goes on all the time, which I believe was what caused the feedback through my computer system and destroyed my network section of my motherboard on my machine.

But it cannot be proven because even though I paid for the item, I was not allowed to keep it or they will not have installed the new one. This is done so no one can back up their claim that their equipment is causing hardware problems. But being a computer tech, it wasn't hard for me to find the problem. I was told that the component was to be returned for rework. Well if they are selling new systems complete, why do they need reworked parts selling them for new price?

This is an update to my previous complaint against Wild Blue (filed 2010-05-04 at 00:09:54). As I expected, I was indeed billed after my service was placed on suspension. The last two times I have called concerning my suspension of service, I was informed that the hold was placed on April 27, a full two weeks before the date I actually wanted the suspension to go into effect. Therefore, I should not be billed for the May cycle, starting May 8, right? Wrong. The billing went through this morning. I have complained to Wild Blue and received a complaint ticket number, but I am told it could take up to two weeks to address the complaint--not to reverse the incorrect charge, just to address the complaint. I will keep you posted.

About five weeks ago we had Wild Blue internet installed for our use in our remote cabins in the Pacific NW. The sales person lied to us about the service that we would receive. We were told that we would be able to watch TV programming, U-Tube videos, IM and play internet games to our hearts content. We bought the sales pitch and signed up. We had trouble from the beginning just understanding the rep who was helping us. Finally we asked to speak to someone who spoke understandable English. It turns out the call center was in the Philippines. They hung up on us. We should have seen trouble coming but preferred to believe that it was not a sign of things to come.

The installation actually went smoothly. We were happy until about 8 days later when our internet was no longer available. We called and were told that we had exceeded our bandwidth allowance. What?! We were told that we should have had their Fair Access policy explained to us when we signed up. It wasn't. Over the course of two days of driving down the mountain to use our cell phones to call Wild Blue/Direct TV we were hung up on 4 more times. We were told that we could not get out of our contract (after 5 lousy weeks) without paying $485.00 more to them. Or, of course, upgrade to the tune of about $30 more a month. Then we could get maybe 30 minutes a day of internet access.

We ordered dial-up today and this fight is not over with Wild Blue/Direct TV. It has only just begun. We are stuck with an internet provider that will not let us out of a contract after a lousy five weeks. They want to gouge us for $486.00 to get out of the contract. They used deceptive sales practices to convince us that we needed their product. My husband is disabled (physically) and I am only working 20 hours a week. We can't afford to pay for services that we can not even use.

When I signed up, I understood that bad weather here and at my portal would interrupt service, which it did; I did not expect to be solicited by the installer for a pyramid scheme.

I was required to purchase the dish and sign a two-year contract. Since I need this service only five months of the year, I found this quite pricey, but I had no other choice; dial-up or satellite, that is all that is available here. So, upon the assurance that when the contract had run, I would be able to suspend service for those months I am in another state, I braced myself for paying nearly $2000 (two thousand) for ten or eleven months of service.

The next real problem had to do with the business office. For reasons that escape me, they were completely unable to update my password for some months. Every call (and I averaged one every ten days or so), service or billing, resulted in a long litany of questions and answers. I terminated every call with a request that the password be updated then and there, and was assured it was so; subsequent calls made it clear that I was being misinformed. It got to the point that I would not call even when I needed service because I was so frustrated with their inability to update my password. Finally, due to work on my roof, I had to call; the dish had shifted and needed realigning. This time, over a year later, they finally got the password updated and it still is on file about 18 months later.

When I have service, weather permitting as noted above, it varies between slow and very slow. For example, from about 5:00 pm to 8:00 pm M-F, I don't even bother; download speeds run about 18 kb/s, far slower than dial-up! The same is true on Saturday late mornings and Sunday evenings. I am still debating whether I want to have a phone line installed just for dial-up internet purposes. It is pertinent here to note that the people who speak with you when your service is down are without exception helpful, pleasant, and willing to do whatever they can for you. Since what I most often need when my service is down is a weather report, they unfailingly provide me with same while on the phone with them.

My two-year contract was up some months ago, and I am now preparing for my semi-annual move to another state with my job. I have tried three times to put the WildBlue service on suspension; all three times I have been told something different.

The first time, I was told that I must call back within the billing period in which I wanted the suspension. I waited a full four weeks and did so. This time, I was told that the suspension would go into effect on the selected date.

At this point, I am documenting every call concerning the suspension of service. I have a suspicion that they will be trying to bill me despite my very clear wishes to suspend service; and if so, I will indeed dispute the charges through my credit card company. So, in summary, dial-up speeds at T1 prices, poor, and in the case of the pyramid scheming installer, downright illegal practices.

I am glad to know I was not the only customer to have a horrendous experience with this company. The installation required an additional $180 undisclosed fee. The service was slow support was pitiful and the regulating authorities should investigate. About 15 months into my "contract" I was no longer able to afford because of permanent disability fixed income and foreclosure of my home. They still wanted their $203 "cancellation fee" for service I never got! I too would like to be made aware of any class action suits. Shows on my credit report as bad debt over 120 days past due.

I ordered internet through Direct TV, which referred me to Wild Blue, which put my order through Blacksheep (their retailer). I was sent the equipment and through email from DSI. I was told their was no calendar date therefore to call to set up an installation date. I have called and called and all I get is the run around.

Wild Blue says that Direct TV has set up and do the install and Direct TV says wild Blue has to set up and do the install? They are both playing the he said she said game and I'm left with no resolution to my install problem. I have had the equipment for 2 weeks now and no one has called me back with any information regarding my installation.

I have called several times but, I still have been left holding the bag. I called again and was told that I would get a call back yesterday. No call. The useless equipment is sitting at my house, I still don't have any answers. I paid for this equipment ($125.95), which is still sitting in the original box, still with no install date and no service and again, no resolution to this problem.

I have mailed them and called Wild Blue requesting my service be disconnected as it does not work. I certified receipt mailed my request and they continue to send me letters stating I owe them. I have been harassed, stating I need to pay for service I never received.

I do not have a consistent use of internet, no service. It doesn't matter clean sky or not, little or no service. I can't find a number to complain to them directly.

I contacted you folks the other day to complain about this sleazy company and I am pleased to announce that I got my money back because I contacted the police on this matter as what they are doing is considered fraud, and lo and behold, the next day all my money was back in my account, the bank refunded the overdraft fees and I canceled the debit card that they lifted the money from. From now on, no one is getting my bank account number! I will still use it for groceries or gas, but as for paying bills, I will be mailing out money orders from now on. And after reading piles of complaints about this sleaze operation, I encourage anyone who is owed money from them, they should contact their local police. While they will consider it partially a civil issue, they will do the best they can to put the fear of God in them!

Also, I found out this morning that they have been shut down because of all the complaints. MI Attorney General is asking for an investigation due to so many complaints. So what this means is they are not accepting any new customers, not that they are gonna have a lot now anyway. The word is out about these fly by nights. So I do hope everyone I read about here will be successful about getting their money back as well.

This was worse than dial-up! Right from the minute it was hooked up, it never worked! I called to complain. Nothing was done, and last week, they charged my bank card $387 for the cancellation fee. They had no right to do this, as why should a customer pay for something that does not work? I am retired and living on SS. And they wiped out my entire bank account and overdrew my account by $400. I have no money to live on now! And I called, and they just give the same crap they always do. This company needs to be shut down!

I want my money back. How am I supposed to live, as I live check to check and I am disabled? They took advantage of a disabled person. I gave them $99 to install it, and I was not happy from day one. And when I called to complain, nothing was done. So I have given up and had that installation company take it down! And they dumped them and are refusing to do anymore installations from them due to the complaints. They were getting 20 calls a day sometimes about this lousy service!

So please, if you can help me get my money back, I would be so appreciative as I need it! They had no right to take that money without my say. So this is as sleazy as someone lifting a wallet from an old lady! And I never gave them my back account number. I got their service through Dish, and they gave it to them. How sleazy was that?

So I dumped Dish. I was a customer and a happy one till this happened, and I went elsewhere! So please, someone tell me what I can do? I have no money right now, and my account is overdrawn. My other bills will go unpaid which means I might not have heat or lights because of these sleazebags!

I was told that Wild Blue was just as good as HughesNet but at a better price. I was told by a local representative that I had 30 or 60 days. I don't remember exactly now to try Wild Blue. If I didn't like it, I could go back to HughesNet. Of course, I didn't like it. I hated it! The first month, I received an overage message, better known as Fair Access, and the internet was slowed down to the speed of a dead turtle. I called Wild Blue and wanted out of the contract. "I'm sorry," replied the rep, "You signed a two-year contract." I tried to explain I was given a 30 or 50 day window. She said, "No such plan exists with Wild Blue."

I even contacted the local provider/installer. "If he told you that , then he must have been mistaken." Almost every month I have received a Fair Access message and been slowed down to a turtle speed. My contract is up in May 2010 and I will never even consider Wild Blue as an internet provider. Run as fast as you can if anyone ever mentions Wild Blue. If you don't, you will regret it. Just horrible service is what I can say to sum it up! I guess you get what you pay for but the whole time I was with HughesNet, I never received an overage Fair Access notice. I will be calling HughesNet in a few weeks.

I want it known that Wild Blue Dish Network is guilty of false advertising, bait and switch-over-charging, damaging installation work, slow internet speed, and shutting the service off multiple times without notice. Their representatives also claim they have no way of knowing the exact amount of money that has been taken out of my account, since they don't keep those records.

I signed up for the installation for $99.00 and was told at the last minute that I needed a mounting pole for an additional $50.00. Since 12//18/2009, I have been charged, not the 54.00 that appears on the contract, but $125.00 every month, plus an additional $190.02. My checking account bounced, forcing me to pay $70.00 in late fees as a result of these overcharges. Add to that, they have shut down our service twice without notice, costing my brother, Chris ** who is a best-selling author, to lose hundreds of dollars in lost sales and miscommunication with his agent and publishers.

The technician, who installed the hardware, left a 15ft section off the mobile home trailer skirt and lost all of the fastening screws, requiring it to be reattached at expense. He simply left the skirt laying in the dirt when he finished the work. The installation process took more than five hours, with the tech continually trying to get the proper sat signal into the receiver.

On two occasions, we were told by customer support that they were sorry for the overcharges and promised to credit us for two months. They continue to charge double the monthly fee and claim to know nothing about any verbal agreements concerning monthly credit allowances.

The dish has been installed in front of the main entrance to the house, and is pointing directly at the roof eave. No doubt this has slowed the service down to a trickle due to bad reception. Snow or overcast days knocks the signal completely out, where we lose days of service. I am on fixed income, and this has shattered my household financial status, and I will probably never recover from it. We need a class-action suit against this company now! Please email me with how I can participate in this class-action suit against Wild Blue.

Physical distress and emotion strain.

I recently ordered Wild Blue high speed service a couple months ago because we live out in a rural area. I thought this service would be a lot better than having dial-up, which I had for over 6 yrs. I thought it would be a lot faster. Well, I come too find out, it's not faster than dial-up. I have called Wild Blue and complained about it being so slow. It seems like they just keep coming up with more excuses every time I try too tell them about how slow their service is, and it's no faster than when I had dial-up. I've only had their service for 2 months now, and it is terrible. I can't seem to get these people to listen. This company should not be allowed to rip people off the way they do. Thank you so much for reading my complaint against Wild Blue. I signed an 18-month contract with this company, but never knew how poor their service was, I wish now I had never even called them to have their service installed. I told them when my contract was up, I would be getting rid of their service real fast.i I's not worth a dime of what I am paying them. They are a rip off. Thank you so much for reading this message.

The Wild Blue people I spoke with on the phone were very courteous and pleasant. However, Wild Blue high speed internet provider is not very high speed. It is very slow at 1.5 MPS max. Further, the bandwidth is limited to some unknown number and I went over that number and was slowed down to less than 53 KBS. That is slower than dial up. Further, on a cloudy day I can't get any internet at all. I wasn't told about this "Quota" that existed before I signed up for Wild Blue. When I called all I wanted to do was to quit the unreliable, slow, limited internet service and I was told that I would have to pay $165.00 early termination fee. Please check this out before you sign up for this Wild Blue.

Further, I have the highest priced $86.00 per month service and it is still slow and limited. When I had Cox cable I only paid $59.00 per month and my speeds were a consistent 6 MBS. That is more than 4 times as fast and it was not limited. I need internet for my security cameras and this Wild Blue doesn't let me even view my cameras at 3 frames per second. This service is totally useless to me and I can't get out of the contract. My fellow Americans, please look before you leap into a contract with this inferior company. The consequence of this is that I have to pay $86.00 per month for a useless internet connection. I can't use it for the intended purpose and I can't quit the service without being penalized.

The people I spoke with on the phone were very courteous and pleasant. However, Wild Blue high speed Internet provider is not very high speed. It is very slow, 1.5 MPS max. Furthermore, the bandwidth is limited to some unknown number and I went over that number and was slowed down to less than 53 KBS. Further, on a cloudy day, I can't get any internet at all. I wasn't told about this "quota" that existed before I signed up for Wild Blue.

When I called, all I wanted to do was to quit the unreliable, slow, limited internet service and I was told that I would have to pay $165 early termination fee. Please check this out before you sign up for this wild Blue. Further, I have the highest priced $86 per month service and it is still slow and limited. When I had Cox cable, I only paid $59 per month and my speeds were a consistent 6 MBS, that is more than four times as fast and it was not limited.

I need internet for my security cameras and this Wild Blue doesn't let me even view my cameras at 3 frames per second. This service is totally useless to me and I can't get out of the contract . My fellow Americans, please look before you leap into a contract with this inferior company. The consequences of this is that I have to pay $86 per month for a useless internet connection. I can't use it for the intended purpose and I can't quit the service without being penalized.

People, you can't believe what we've gone through with WildBlue since June. They've actually withdrawn money from our bank account unauthorized. Do not give this company your bank routing number and account number. They will withdraw unauthorized money. I too was "FAPped" shortly after we signed on. The speed was slower than dial-up for almost 2 months. We were never told about their FAP policy, and we found out the very hard way, but we also found out how to get them.

Read on. This company has a mortal fear of the Better Business Bureau, both local in Colorado and nationally. In August of 2008, they were shut down due to so many complaints. They hurriedly rushed to court and they were reinstated, but on a tier where their complaint level is closely monitored. They are still on that tier which means that the best thing that you can do is file your complaint with the BBB, both nationally and locally in Colorado where WB is based. It is incredibly easy to do so on the BBB's website.

You should see the effect on their tech support people and salespersons when you tell them you're going to complain to the BBB. The BBB can and will hurt them, so please go to BBB and file it. Just to educate you, WildBlue has 2 satellites in the sky while HughesNet has 15. I personally will never go near satellite internet again, but HughesNet is far, far better than WildBlue. In my 50 years, this is the worst company I've ever dealt with. The absolute willful dishonesty is unbelievable. Stay away from this company at all costs.

I can't access that info now but please read on the chats and my complaint. One of many. I need my password for the billing log in and the following issue resolved and a confirmation of the so called free month your rep offered when I signed up! When I had ordered this Wild Blue package back in Nov, I was promised a free month by the salesman then said it would be a week before it could be installed and then called back saying 10 days. So I had told him to forget it and cancel the order. He then said he would offer one free month of service for the wait so I went ahead.

That's that. Then mid-Dec, the service wasn't working due to some billing issue so I had called and told them again to charged the card and I had asked them why I have to pay so soon and they said it was a prorated bill. So I paid it and I had asked at that time about the free month and they had said that I had to pay a full month first and Jan would be the first month and come to find out today I was charged $61.27. Why? So I had called and she said that I wasn't offered a free month so I told her, "I want this out of my house (Wild Blue). You people are liars and will say anything to get customers." So she said calm down what ever! So she said she will credit my account. Right. Come on, you have to think I'm an ***.

So I said I'll give you (Wild Blue) until the end of this billing cycle for the credit. Oh, by the way, she said that the free month was in Dec and that's why it was only $45 but my credit card was charged over $100. I should have known this was a mistake. Charges on my bank account: 01/15/2010 ATM RCR Payment $61.27; 11/02/2009 ATM RCR Payment $99.95; 12/02/2009 ATM RCR Payment $45.08; 12/16/2009 ATM RCR Payment $61.27.

Every month I have contacted them about my slow service in the last year. I have purchased a sat finder to prove that I am in good connection, and have been recording my speed for several months. In the middle of the night my speed would be what they advertise. The problem is that I am not on line in the middle of the night.

Most of the time the download speed is less than 50% of the advertised speed, and much less on weekends. The system is properly installed, and is connected to an NEC approved electrode. I have a BSEE, and feel that I will not have any problem proving my case if it should come to this. They have too many people on this service, and have oversold it to the point that it is unusable for me. I am canceling my service and have returned my modem and LNB, and they still want to bill me for 11 months. Wild Blue has sold to Via Sat, Inc. and I think I will have to small claim them to resolve this.

When I use the internet, it is usually slow or I can not get online at all. In the late afternoon and early evening everyday, I am unable to get on at all. I called DirecTV and I was told that I have been "zapped" for using too much broadband until I am back at 80% use. Two weeks later, I received an email saying that I was returned to normal. I rarely use the internet for fear of being zapped. Within 2 weeks, the same thing happened again. I called and they said I was at 106%. I asked how because I can never get on. They were rude when I called and was asking questions. I feel that I should be reimbursed for services that I have paid money for and not be able to use.

I received an e-mail from Wild Blue Satellite. I thought ok, I will try them since I can't get any other but dial up. I called to see about getting the Satellite. My order date was 7/22/08. I paid $199.00 for their service and was told the installation was free and a service guy will come out on a certain day. The day came for the service guy and no one showed up.

I called Wild Blue and was told the service guy was very busy and he will be out to my resident. Still no one showed up. I called back and was told that he went on his vacation that he called me and gave me a date to come out. I told them no one called me about any vacation. After his vacation finally after all the calls and complaints to Wild Blue, on 9/2/08 the service guy came out and he told me after he installed the pole and hooked up the their modem and moved my direcTV satellite on a pole with out my permission, he said the balance is $150.00 for the pole mount, $150.00 for the wireless router and $100.00 for the pole for the DirecTV.

Now, mind you, I already had DirecTV set up from years ago and had worked fine. He had no permission to move my DirecTV dish on another pole. The wire is laying on the ground underneath my trailer from the wall outside of my office, not happy with that. The total amount he charged me was $432.00. I was furious! I called Wild Blue and asked why am I being charged? I thought this was a free set up? The lady said they have nothing to do with the set up. Ok, so I was charged a total of $632.00 for Wild Blue Satellite. The Internet service was some what good for some time then I started noticing it was slowing up.

Now it's Jan. 5th 2010 and I've called several times to find out why my internet is shut down. Since Nov. 09 I've had Internet 2 weeks and the other times it's been blocked. I've called again and was told I'm downloading too much. I've said to the lady I don't download other than my updates or my virus protection is automatic. So their policy is you can't use more than 70% or they shut you down. I wasn't told this nor did I sign any paper work. I've had nothing but problems with these people. I don't recommend anyone to Wild Blue. Stay away from Wild Blue, they rip you off. Not being able to use my Internet on a regular basis. Being lied to from Wild Blue Satellite. Their line is laying on the ground. My DirecTV satellite dish was moved with out permission.

On December 8th, 2009, I called Wild Blue to inquire about their high speed internet services after researching them on the web. Everything sounded great. I compared them to Hughes Net. Of course, Harry of Wild Blue assured me of how much better and cheaper they were than Hughes Net, and they had unlimited internet access with no contract, unlike Hughes Net. I also informed Harry that this was a Christmas gift, and that I needed it installed by Christmas, which he stated that it would not be a problem ,that their services are installed within 10 days of ordering. I then ordered their services ,with order number 64641, and was told that I would have an installer contact me within 24 to 48 hours. After 48 hours, no one had called, so I called them back and was then told again that an installer would call within 24 to 48 hours. I explained that I was already told that 2 days ago, and that I needed this installed by Christmas. They did have an installer call me that day, which was December 10th, 2009, and also the day that I received the equipment from them by UPS. The installer set a date to install for December 22nd, 2009 and I agreed.

On December 22nd, 2009, the installer called and cancelled due to the weather. I was disappointed, but totally understood, since there was a foot of snow where this installation company was located. I was told that they would call back in a couple of days to re-schedule. Well finally, on December 28th, 2009, I contacted the installation company, and inquired about an installation date, and was told that it was a short week, and that it would be after the first of the year before installation. Again, I was disappointed. I called Wild Blue installation on December 29, 2009 and asked them if they could get me an installation date from this company. After several excuses, I told them that I would cancel this order if I could not receive an installation date. Of course, I was told how wonderful their service was, and I explained that it did not matter how great they were, if I could not get their equipment installed. I was then offered a $20.00 gift card, and 1 month of free service, if I would agree to wait for installation, to which I agreed reluctantly. I received another installation date for 01-04-2010. On 01-03-2010, I received a confirmation call for installation. I was so excited. The next morning, 01-04-2010, I received a call to cancel my installation, because it was too cold. I was very upset. I told them that it was winter, and that it would remain cold until spring, and that I was no longer waiting, and that I was tired of arguing for installation, and tired of calling them and getting a runaround.

I told them to cancel my order, and again, I was told how great their services were, and that in the rural area that I live in, I had no other choice but them. I told them that I could call Hughes Net, or keep my dial up. It may not be fast, but at least it worked. They totally downed Hughes Net, and kinda laughed about my dial up, and said that they were all that was available to me. So, I got ticked off, and told them to cancel my order, and that I wanted to file a complaint. I was then told of what all I would have to do about sending their equipment back if I cancelled. I cancelled anyway, and was put on hold for someone else to give me UPS info for returning the equipment, then they hung up on me. I called back and the same thing, I ended up calling back 4 different times, and being put on hold, and hung up on, over and over. When I called again, I asked for the complaint department, and was told that my order was cancelled, and that I could not file a complaint.

So I called again to reinstate my order, and was told that I could not do that, and that I would have to go through sales again to be reinstated. Sales told me that they could not reinstate my order, and that I would have to start over with a new order, and that they would send me the equipment again. I told them that I already had their equipment, and that it was still in the box, then I was told that I had to send that back, and do a new order, and they would have to ship the equipment again. By this time, I was frustrated, and said to forget it, that I would not start all over again, nor would I go thru another month of hassle with them, and that I would just call Hughes Net.

He explained to me that Hughes Net would use the same installers that they do, and that it would be the same with them, and by the way, their services was no longer available in my area, and that they would help me get set up with Hughes Net, and that if I were to let them contact Hughes Net for me it would be cheaper, than if I contacted Hughes Net myself. I told him that I did not want their help, that I would contact them on my own. I told him to just give my the UPS info for returning their equipment. Of course, that was in another department. I explained that I had already been on the phone with several employees there for over an hour, and I was tired of their runaround, and if they wanted their equipment back, then they could contact me with info.

I was then informed that if I did not send it back, I would be charged $300.00. I told him that I did not care to give it back, but if they could not give me the info to send it back, then they could deal with it themselves, and was not wasting any more time with them. They knew where the equipment was, and they could send UPS there to pick it up. Again, I was told I would be charged $300.00. I told him that I would file a complaint, and I would contact the Better Business Bureau. Today is 01/05/2010, and no one ever called with the UPS info. I did call Hughes Net yesterday, and signed up with them. I have an installation date of 01/11/2010. I explained to him of how I was treated for the last month by Wild Blue, and he assured me that they would not treat me that way. I hope not, but time will tell. Wish me luck with this. The consequences are several stressful phone calls, several headaches, several lost hours of family time, and I was disappointed on Christmas.

My son and I were looking for a Internet connection which was faster than Dial Up which we currently have. He found "Wild Blue." He said it looked good and he got permission to use my credit card to order the product. They set up a installation date of January 5, 2010 and a few days ago called and said they could come by Monday, December 28th. They didn't make it and the installer (Phillip D.: Field Support Technician Central Ca-Southern NV, Field Operations.) contacted me and asked if he could come by on Tuesday AM, around 9 AM to do the installation. I said yes. I also asked him how long it would take because I had to be at a Soccer practice at 12:00 Noon. He said no problem, it would only take a few hours.

He did show up (approx) 10:45 AM, we spoke briefly and told him that I needed to go but my son could help him and I would be back in about 2 1/2 hours. Before I got back, my son sent me a text message (1:57 PM) saying we might as well cnx. the service, it was worst than dial up. Since I knew he had to work at 3 PM I told him we'd talk after he got home from work and we could look at the connection. He showed me the service uploading "Facebook" and it took substantially longer than our Dial up service.

I told him that I'd contact the company and went and got the paperwork that was left. The paperwork consisteed of 7 pages of a customer agreement It did give a Job Number of 6009169, A Wild Blue Order Number, a Order Date of 12/14/2009 and an Installation date of 1/5/2010. There was a place for a customer to sign that the Customer and since I wasn't there the Installer told my son to sign the form. my son told him that he was 17 and the Installer said it didn't matter, go ahead and sign.

I was upset with my son. He called WIld Blue at the number provided that is suppose to have 24/7 Live person contact for Tech Support (1-866-) and he got a answering machine. I want to cancel this useless contract which my son set up for 24 months at about $ 80.00/month, but don't want to get raked over the coals by a company like this.

Not sure how much its going to cost me to cancel this contract, but can only assume that its not going to be cheap. Its hard to take that a company can knowingly have a Minor Sign a completion order on something, and then when they violate their own contract I'm probably going to be held responsible for their not providing what THEY agree to? I also realize that returning their equipment to them at my expense is to be expected and I have no problem with that.

I actually had no complaints with Wildblue's service, as I understood the limitations of the technology and I was happy to have any sort of broadband in my rural area. When I sold my house, I called Wildblue and asked what I would need to do to transfer the equipment to the new owners, who would be setting up a new account account. I was told this was not possible, that they needed to be issued new equipment. Keep in mind that I had purchased the equipment several years ago. I was told that the equipment was mine and I needed to keep it- if I gave it to someone else, it would be useless. They then told me that I could return the modem and receive $50.

Cut to several weeks later. We had left the account active right up until we moved out so we could have internet access. When I called to cancel after I had moved into our new house, I was told that I couldn't return the modem because I had moved and there was no way to send me a return box. (Yes, he actually said there was "no way" to send them.) I offered to send it at my expense, but he refused to give me an address. When I pointed out how ridiculous this was, he said "normally, our customers don't move".

I really don't care about the $50, or else I wouldn't have told the new owners they could have the equipment for free. My concern is that they force their customers to "buy" equipment that instantly becomes useless to anyone but themselves, and then encourage their ex-customers to simply throw the equipment in the landfill when they cancel. There's no reason the equipment couldn't have been left connected at the house and transferred to another account- it was working perfectly. What a horribly wasteful company.

My download speeds have progressively become slower to the point I am giving up. It now takes several minutes to download ONE song and even then it stops several times, making a download for editing impossible. They promised to take care of the problem but after 5 months nothing has happened unless becoming even slower is the promised change.

I paid $99 for the installation plus $150 to have a pole and a dish put in. They came to my house and put it in on the opposite side of the house of where a previous wild blue dish was. They put the dish straight under the power lines and it is pointing right at my house. I was at work when they installed it. Since I've had wild blue I have had nothing but problems. Within the first 2 to 3 weeks of having the service they claimed I reached there thresh hold. I have called wild blue almost 2-3 times a week from the first day I got there service do to the fact that the internet has been going slower than dial up I pay about $60 a month for slower speeds than dial up. I can browse threw there website with lightning speeds but when it comes to other websites or downloading anything I have to refresh and restart the same downloads at least 2 times when it gets to about 80-90% done.

When I asked there main supervisor for the number to there corporate office they told me they don't have that number and she said she was the highest person in the company I could talk to. I will call one day and they will say yes you do have connectivity problems with a clear, and rain free sky and then the next day all the sudden they say I don't have any connectivity problems. They have been doing that every time they would have to spend money to send a technician out here to move the pole they installed wrong. I went out and bought a $1200-$1500 Computer with 2.5ghz dual processor 4g ram and all the whistles and bells and still have the exact same problem as the first computer. I need a reliable internet so I can get a computer business that I have been trying to get going.

I am a US veteran and am having a hard time finding a college that I can do on campus do to me not being able to get online to do the college courses. I am loosing about 1000 a month because of this company. My uncle is loosing money right now while visiting me for the holidays do to the internet problems. He is a computer technician and relies on the internet to make his living and sell and maintain computers. He is loosing customers and has to leave to go home early so his business doesn't go under. Wild blue is suppose to be faster than dial up but I am getting about 5kb a sec download speed. Monday December 7 2009 I will be talking to my lawyer about wild blue do to the fact they are breaking there own contract and ripping everyone off. Also I will be calling Better Business Bureau Monday to register my complaint. After I talk to my lawyer I will be setting up a website to start a petition against wild blue. If anyone has any realistic ideas about the petition or you want to help me get the petition started and up and running quick.

To start off with, why is this company still in business after all the complaints and problems? At the beginning we decided on wildblue because with thought they provided free installation and cheaper, faster internet, plus we couldn't get cable internet where we live. After being charged several fees to activate our account we thought everything was taken care of. When the installation guy set up a date for install we were told for the first time of a 150 dollar pole that was required. Now locked in a two-year contract, and already having paying alot of money, we seemed to have no choice.

Our first modem was bad and our technician also said he'd been going through this problem for a while and didn't have extra modems. Then, he left with our modem telling us he wasn't sure when he could come back. We called and complained when we were charged for a month of service when we didn't have the service yet! After getting a free month of service to "solve our problem", another tech was sent out, this time with a good modem and again we thought everything was fine. then we were shipped another modem for some unknown reason (they weren't even sure why).

After our free time was up, we were charged our month of service and 150 dollars for not returning the modem they had sent!! Now, they have recognized the problem, though they say that they cannot cancel this charge until they send us a return box and we send it back to them. This problem is hard to overlook as it has also caused an overdraft fee with my bank that they may or may not pay whenever they get around to it! On top of this, our speeds are slowing until worse than cable and dial up speeds. This company is a joke and a rip off and if I wasn't stuck in a contract I'd cancel immediately. Money is pretty hard to come by these days and I'd love to be able to spend more of my income on other (and more neccesary) bills and living expenses.

I researched this internet service to see if it would be able to handle my needs. I have a son who plays hockey and his games are broadcasted on B2 Network. They said the speeds would be enough. I have been fighting them for a year and can't seem to get anywhere. In the meantime I am paying very high prices and stuck with another year of crappy service. Their tech support is terrible. There is no consistancy in speeds. I am so frustrated I am missing my son's hockey games.

billed on credit dard for ((.(5 2 times only one unit authorized given run around about getting my money of $99.95 refunded

they charge a 99.95 fee for activation a week before they came out. I had dish TV come out and they said Wild blue would be unable to install and they knew that becuase they also worked for Wild Blue.

I called and they refused to listen, and said i would have to wait another week for someone to come out and deterime that. They did and said it would not work. i promptly returned the merchandise. They are now telling me that they will not issue credit for another 4-6 weeks. If they can't provide the service they have no right to keep my money. I need to get service from someone else and i need my money to pay for that.

My Children are in High School and are required to have internet for homework. I have to bring the to the Libray or someone elses house. Time and gas wasted. I can not pay someone else until i get my credit. They need to told they can not do this to people. No where on the website or contract does it say they can keep your money for a service they can not perform.

I got their "high speed" internet service which was never high speed. I voiced a complaint when they hooked it up and they told me that it would have to adjust and it would get faster. It never did. My dial up was as fast as this. They also told me that if I broke my contract that I would have to pay $25 a month until my contract was up. Now that I have had this service taken out, they want one lump sum, not $25 an month. I paid $80 a month for what was supposed to be their highest speed. What a rip off. They should be run out of business. I e-mailed a couple of times in the 3 months that I had their service. The first time I got a response about how I downloaded and uploaded too many things. I don't hardly ever up or download anything.

Any way after my first complaint, my service miraculously got a little faster for a few days and then slowed down again. Any other complaints that I sent to them, I received some dumb form letter that I think automatically gets sent to everyone that writes to them. I finally got fed up and told them to cancel it. This company is a joke and after researching on the internet, I see that many many people feel as I do. I wish that I would have researched before I got taken.

I ordered high speed internet on line from Wild Blue. I received a phone call about 10 mins. later to set up an installation time. During that conversation the tech mentioned that if I lived in a mobile home (which I do) that they would have to put the satellite dish on a pole away from my home and there would be an extra fee of $150 to do so. I told him I did not want any installation and declined the extra fee. He told me to call customer service to cancel. I should mention that there was no mention on the website I was looking at that mentioned the mobile home problem. So, I called customer service to cancel my order. CS said it had been taken care of and I would not have any equipment mailed to me. Which the equipment did not ever arrive. So far so good???

When I pressed the submit button to order the service, I was immediately charged $99.95 on my credit card. When I called about a refund, I was told there would be a $50.00 restocking fee. I asked what they were restocking because NOTHING had been mailed to me. Another call I made was to corporate and the lady told me I would get my refund in 3 or 4 days and I was given a reference number for the refund. After a week I called back and this time I was told my ordered had not been cancelled.

I once again asked them to cancel it. Was told they could not do that because they had not received the "equipment" back and that there would be a $50.00 restocking fee. So around I go with them again. This same conversation with them and their same answers has happened many times. Two weeks ago I was told "they were having delays in getting their refunds back and could I wait one more week to get my refund. I said I would. So far no refund.

My first contact with this company was Aug. 24 when I ordered on line. Today is Sept 26 and I still do not have MY money back. I am happy for only one thing. That I was not able to get Wild Blues internet service because of the mobile home issue. I can only imagine what kind of service I would NOT have received from this Wild Blue Co. On Monday I will contact my bank and file a fradulant report against them and see if they will investigate them. I believe they must be a very hard up company if they feel the need to keep my $99.95 which should be a pitance to them but means a whole lot to me. I am out $99.95 for service I do not receive.

I entered into a contract with WildBlue on Monday 9/14/09 for high speed internet. I feel that they misrepresented their product. I was led to believe that it include free installation unless they had to do something additonal. When I enquired about the additional cost of installation, I had to answer several questions regarding my home. I explained that I lived in a moble home with brick foundation. I was told, "Don't worry, you will fine, there shouldn't be any additonal costs".

When installers called to arrange a time with me, they mentioned the additional costs of $150 for a pole installation. I told them I did not have that kind of money. I was told to contact my sales rep. As soon as I hung up, I called my bank and was told WildBlue had deducted $100 from my checking account. I cancelled the debit card for $8. Next, I called Veronyca. I asked about the 3 day law to opt out of contracts. She said I could cancel and receive a credit. I told her I cancelled that account so they would have to mail my refund. She said they would mail me a check.

I received their equipment by UPS on Thurs. 9/24/09 and emmediately called to refuse it. They picked it up Friday the next day. I just received an email from veronyca informing me that she had told me about the possible pole installation and they would charge me $49.95 for Return and Restocking fee. I feel mislead. Also, how can they charge my debit account $100 dollar connecting fee as soon as they had access to my account?

my complaint is they slow your speed down . for instance i can go two weeks with constant for the most part high speeds then i can go two weeks with very poor speeds. after days of trouble shooting and configuration and customer service help i figured exacly whats goin on they are at random slowing customers down. I was not close to the advetised speeds in my Propkg nor the downloads. If had a better choice for internet they would be gone for sure. yes they are being dishonest with our money that is how feel.

About a year ago I contracted with Wildblue Satlelite Internet for Unlimited internet service via Satlelite, but I have been restricted to slow interupted connection for most of that time, the claim that I use it to much, have lost three computers to their constant manipulation of my connection and downloading updates for my windows programs can take days, they usually do not complete do to slow connection, I believe that they use these tactics to force customers into a larger fee agreement but they never really provide the service that they sell you, The installer took 3 days for the installation, and used old previously used hardware. They do not have any customer service to speak of, they tell you that you can always take your buisness else where, as long as you pay the early termination fees. After reading some other poeples experiences, I am convinced that they need to be investigated for misleading buisness practice's

My husband and I ordered wildblue internet july 1,2009. When the tech guy finally arrived on july 17th, it was only to find that the modem they sent was no good. according to the tech this was an ongoing problem. he expained that he had several extra modems, but in the last few days had already gone through those replacing other faulty ones sent from warehouse! My husband called the company and at first they offered us a free month of service then the call was disconnected. My husband called back with the guy's name he had talked to, but nobody knew anything about it! Needless to say, we did not get the free month! As a matter of fact, they took $39 more than they were sopposed to! I specifically asked for the bottom dollar,absolute amount I needed to have in my account and was told $60.90. When I checked my account they had taken $99.77. I called to complain and the man told me of several other charges they had added. He offered me a $25 credit. Small consolation considering i was already out $77 (the $39 plus a $38 overdraft charge from my bank). I accepted the credit, and thought that would be the last time this happened. Boy, was I wrong!!

One week after we started using it we had already exceeded our bandwidth usage. So (being the idiot i am) called and upgraded our service to Pro. Now my bill would be $89.95 + $5.95 equipment lease. So, $96.90, right? Plus the $25 credit, making my August bill $71.90. Nope. WildBlue took $100.07 from my account!! I have already tried several times to contact them but cannot get through. I use a prepaid cell and have now burned $20 from my phone! This is getting ridiculous!!

Isn't there anything that can be done?!? I am now stuck in a 2 year lease. I suppose i just have to deal with 22 more months of being robbed by wildblue!!

I hope this helps anybody else when they are deciding on internet service! We have been lied to from the start with only one exception! When I starting looking into getting this service, a rep told me it was not as slow as dial-up. That is true. IT'S MUCH SLOWER!!!!!!!

Now here is what really irks me. A year ago I got injured in Iraq. Had to return home set up the god awful account with them. and now I have to return to Iraq for another year. I inquired about a suspension plan. They said I have to present deployment orders and that the plan was only good for six months. I will be gone a year. Since I have no dependents , then at six months they will pull the plug on me.Which means that when I return in a year I will still have to go thru the whole start up process again on another contract. So I asked then what is the point I might as well call it quits with them now . She said by doing so that I will have to pay Wild Blue fifteen times the amount remaining on my contract. Fifteen times $65.00 that equals $975.00. So basically I am going to be punished for serving my country.

We signed up for the highest package speed available over a year ago. The service is unbelievably slow. In fact, it is comparable to dial-up. The guaranteed upload speeds are NEVER reached. Whenever we call to complain, they blame our computer or any other reason other than their service. This argument doesn't work, however, since my laptop works extraordinarily well when on any other network and has no speed issues. They will also argue that the internet speed test isn't valid even though it is the site they recommended.

During the summer, evenings or weekends, it becomes impossible to use internet since it is too slow to even load a webpage. Videos are always impossible.

Murray, the person in charge of the WildBlue service with St. Croix Electric, is rude and argumentative. I have given up trying but will cancel this service the second my two year contract is complete.

Invalid billing for Wild Blue equipment. I was billed for a modem and Tria that I returned to Wild Blue following their packaging and shipping instructions. I received a billing notice for the returned items via email and started my quest to have the billing removed. The effort to remove the billing seems to be useless against Dish Network's billing system. I didn't record my first call but all of the calls I made followed pretty much the same scenario. BE SURE TO RECORD ALL CONVERSATION AND MAKE COPIES OF UPS TRACKING INFORMATION!

I would describe my problem, recite the UPS tracking number, get transferred to another operator (supposedly a supervisor) who would acknowledge that indeed the items have been returned and received by Scott on the dock at the Wild Blue facility in Englewood CO. I would then receive assurances that the billing would be removed and I would have no further worries.

I'm a skeptic so I would call several days later and go through the automated phone menu to see if indeed the billing had been removed. It has never changed. This process started late June 2009 and continues to today 12 Aug 2009. The last call being made only an hour ago and with a total of 5 calls so far. I'm hopeful but it looks like I have a new job. Each session has cost me about 1 hour.

My Wild Blue service was mediocre but serviceable. The reason I cancelled after my contract was up was because Wild Blue couldnt accommodate suspending my service while I am away from home for 3 or 4 months at a time. They insisted that I would need to continue paying my entire bill for those periods of non use or cancel my subscription and re-install it at my expense when I return.

I love living in rural America but I couldn't justify the costs that Wild Blue imposes on folks like me so I switched to Hughes Net where I was promised that I could suspend my service while deployed.

They are misleading in their advertising of high speed internet service. I bought the most expensive package and download very little. Your speeds are slowed down slower than dial up. It was never as they say 30 times faster than dial up and it costs 80$ a month and over 400$ to cancel it. It is a rip off.

We pay Wild Blue $50 per month and purchased the equipment for Wild Blue Satellite internet service that is sub-standard or non-existent. I cannot use You Tube because the system buffers. We are not allowed access to downloading, streaming, or watching videos. They turn OFF my service. We are allowed Yahoo email but that takes up to 48 minutes to load. Trying to download a seven (7) page PDF file on my new blood monitoring machine took over 30 minutes. It was downloading at 7 K. My neighbor pays $80 for their Wild Blue Service and they have the same speed issues.

Also, we just lose connetion to the satellite service for verying lenghts of times throughout the day, and the provider will NOT re-aligen the dish (which HAS NEVER BEEN DONE in THREE YEARS) without a $100 service call charge. DO NOT purchase or enroll in Wild Blue Internet. We had FREE internet service in Utah that was faster than Wild Blue internet.

The customer service of this company is dishonest. I called to cancel, because I was paying $89.0 for a service that is slow and worthless. In order to cancel you have to pay $15.0 for every month you owe, in my case 6 months ($75.0). I even cancel before the next cycle.

Last night, I checked my bank account and to my surprise I was charge an extra $117.28. I called this morning and the guy over the phone said the company added 7 months extra to my contract, because I called in January to upgrade (by the way they never told me). But still, when you cancel they can't charge you those extra months. End of the story is the customer representative was trying to pay me only $90.0 of those $117.28.

I kept asking why and fought for it. Thern he said that he would give me $105.00. I said that wasn't good enough because I was still loosing money. Then finally he said I didn't understand him, (which is BS)and that the $12.0 where taxes but he would give them to me. It was clear that he was trying to make accept a lesser amount instead of just giving me full refund from the start.

The customer service is terrible they either don't know what they are doing or simply they know and they want to get away with your money. I would not reccommend their service. If in 2 weeks I do not receive the money I will put a complaint with the BBB.

Awful internet service with Wild Blue. So many incidences to explain. Quick review: Dishonest. Extremely poor tech support. Very slow response to your issues. Low quality technology. Do your DD and check them out, they are poorly rated from many sites...you will regret it. Expensive on top of it.

I have had Wild Blue for one year. I am currently getting ready to move to a new home. When I called WB they wanted me to pay 179.00 to have my service moved and sign a new 2 year contract. I explained I was just now 1 year into my contract and I only paid 120.00 for the original instilation fee. Why should I pay again if I am only one year into contract. The agent said I could contact a local agent and possibly get it cheaper. But gave me no real direction. I was not happy at all with my customer service and being that I am in college online I need service in 2 days when I move. I do not recccomend WB.

I cancelled my Wild Blue service and they continued to bill me. They said the cancellation didn't go through. After a lengthy battle, I finally got a refund for that part. I sent back their modem for which I was supposed to receive a $50 credit. I used their packaging and it was received in Louisville, KY on 2/19/09. It's July and I've received no contact from them at all. I've tried contacting them to no avail.

1) I was told that the installation, receiver and dish would cost $99.95. No other charges would be added, unless the installers need to do an special installation for the dish. No special installation was necessary, but I was charged an additional $24.95 for the shipping cost of the dish. This cost was never mentioned.

2) Call customer service and you get representatives, who immediately are disrespectful and give you a bad attitude. This makes you respond in kind. I was hung up on three times, and twice, I had to get a supervisor. The supervisor just said how sorry he was that they "had" to charge me for shipping and how his installers explained that to me. Well, the installers never mentioned shipping.

Since I am obviously getting nowhere with the supervisor, I asked for his supervisor. I was told that he is the highest authority and that he is the "floor manager." This of course is a load of junk, and I tell him that. He said that I have to write to the corporate office. This has to be a bunch of junk, because there is no way corporate doesn't have e-mail or phones. So you cannot resolve issues.

3) When you set up your account, the installers tell you that you must provide a credit card account. They then tell you after you get the account setup that you can change your information. You can change your account information, but you have to provide Wildblue with the new credit card number or bank and routing number through customer service or their website. They (Wildblue customer service) set up your account user name and password, so that you can view your bill. In order to do this, now Wildblue has critical banking information - your account user name, password, and your personal information (i.e., name, address).

I told customer service I was not comfortable with them having this information and that I wanted to set up my own user name and access. They explained that they were the only ones who can do this. I do not see how Wildblue can do this. I do not remember signing an agreement with them allowing them this access. The agreement I did sign was not explained to me in this way.

When their customer service was questioned about this, the supervisor I was speaking with tried to assure me that no one at Wildblue could view my banking or credit card information. Only the system had it. I informed him that if he believe that he was full of ** and that if they have my information, of course, someone can access it.

4) The connection is slow(!), as my favorite redneck standup comedians would say. The connection is very slow. When they installed my service, it took the installers 4 to 5 hours to get it working. The reason it took so long was they had wires crossed. I still marked them high on their installation, because they worked their butts off to get it up and never quit.

I am a Marine, so I can appreciate their tenacity. The service I have is not a marked improvement from a dial-up connection. I understand I don't have their premium service, but I really expected it to be much faster. I frequently have pages time out and lose connectivity. I have not contacted technical support, as I have been advised that they charge $95.00 minimum for a service call. I am going to try to call and see if they will come out for free, but I doubt it. And I refuse to pay some tech $95 to move the azimuth and elevation on the dish to get the satellite in better. I could do that myself given the correct satellite coordinates and information.

WildBlue is lobbying for your tax dollars to be spent for putting satellite Internet everywhere as what the new administration intends to do. Do yourself a favor and write to the Federal Trade Commission as well as Washington D.C. and inform them of how terrible your service truly is. I intend to do this myself. After struggling with this company for the last six months, it's time to get serious about the following issues: breach of contract, so-called fair access policy, truth in advertising per the government's laws.

I have been using dial-up (modem and system is not even plugged in) and I am still showing bandwidth usage via WildBlue. Mind you, the satellite is dead--no power, whatsoever. This company needs a class action suit really bad. It shouldn't be too difficult to prove that their service is non-existent. Please take the time to complain to the FTC, your state attorney general, local politicians in your area, and D.C. Vent your frustration in a place where it will do some good.

I am going to make this brief. I paid over $2000 for the equipment and installation. It never worked correctly and ended up having to be re-installed. I currently have a credit on my Wild Blue account that is closed. I have contacted my Washington Attorney General and they were unsuccessful in getting it resolved. I am now trying to find Wild Blue's registered agent. I have kept notes on when I contacted them and what they said and can prove that it was installed incorrectly.

My husband recently got me WildBlue internet. He is stationed in Hawaii while I am currently living in TN. He was lied to from the start. We were told we only had to pay $120.00 to start. When the guy came to install the internet, he ended up charging us $175 extra plus we paid $25.00 for the shipment fee. The internet has been terrible ever since. No connection for extreme slow speeds. We got the internet to be able to communicate more with each other and have not been able to do so.

I recently called them to inquire about my slow internet and not only I was on hold for up to hours, I was hung up on more times than I can remember. I finally spoke to someone who told me from June 16th that my internet was "garbage" and she would send a tech out to check my equipment because it seems to be their fault. Then, I find out that I will be charged $95.00 for a service call. This is not the way to run a company since there are so many paying customers. My husband paid them $400.00 to start up and it's been down hill since then. He is currently in the military and since no one will accept my calls or help to resolve my issues, he is contacting a few different military lawyers to help with this problem. I told him I got on this site and read everyone's complaints and something needs to be done. We will not allow this company to take any more of our money and they will need to get a better set up. I would not advise anyone to get this service.

Wild Blue is frequently down with connection interrupted. They're nowhere near as fast as they claimed. I attempted to download Windows 7 (large file) and Wild Blue "shut off" so many times I had to restart. That put me less than 1% over my allotted download capacity and Wild Blue penalized me by slowing down my connection to an unusable crawl for 31 days. I pay for way more bandwidth than they allow me to use.

For more than a year, connectivity issues. Why? Used cable installed (had insulation cuts). Wild Blue's response? Silence. I was charged four times the cost of a piece of (what should have been, even by Wild Blue's own rules) black iron pipe (it was cheap fencing material). Speed difference from dial-up is not noticeable. Wild Blue has an extremely small bandwidth usage allowed, download a single game and you are over. Forget videos. I went over once in three years and had to deal with multiple interrupted connections for more than a week (it doesn't stop when you are again within limits, not until down to 70%. It'll stay at 50% even if you download nothing other than automatic updates to computer).

We are new customers just hooked up on May 8, 2009. We already maxed out our broadband usage in 20 days. Now, we are on Day 28 and they have turned off our Internet use between peak hours of 4:30 p.m. and 10:00 p.m. The customer service representatives I have spoke with are very rude, they say that we have to keep under 70% of our broadband usage even though we are paying for 100%. They told me I already need to upgrade to the more expensive package.

The customer service representative told me that not until we were under the 70% usage, we shouldn't use the Internet--not a very good answer. Buyers, be aware; understand what broadband usage means. We are a family of 4 and my two kids were so excited to go away from dial up. They wanted to play online games, download music and YouTube videos--all out of the window now. I would never recommend this service to anyone. So we are counting down 1 year and 11 months before we can get someone else. I am going to call them to see if I can get out of this contract as we are not happy at all.

Wish I had seen all these complaints about Wild Blue before we signed with them. We were customers from August 2007 until February 2009 so we were shared the contract issues many customers had problems with. Service was never what they promised and got worse as time progressed, but better than the dial-up we had before and our only other option out in the country. Finally, DSL became available with our phone company and we ditched Wild Blue in a heartbeat. I sent their modem and accessories back via UPS promptly and waited for my $50 refund from February until June.

I called customer service and they said the items were returned damaged and not usable. I said I wanted to dispute this since we were using the modem, disconnected it and sent it back and it was working when it left this house. The representative refused to let me speak with anyone else until I said I was going to report them to the BBB. Then, after half and hour I was put on hold for another department. After more waiting, came a disconnect. Their idea of customer service is just not to speak with you. This company needs to be reported to some agency with authority. How long can they be allowed to take people's money like this?

I have had Wild Blue Internet since 10/27/05 through Great Plains Comm. at Blair Nebraska. For a while it functioned however not even close to what they lead you to believe you will get for speeds. After a while the speed lowered to 27k (supposed to be UP TO 512K) and I called and filed three complaints letting them know that this was not acceptable and would not be tolerated.

They wanted to send out a service man which I did not allow. They would just charge me for a call and use that for a reason to say something was wrong with my system. Having installed satellite systems as a sideline business, I knew my system was functioning properly and that they were intentionally regulating my speed.

The following day my speed went to 355K and then on to above 400K download speed and has never gone lower since. The upload speed, however, leaves a lot to be desired! Their latest tactic to get customers to lower their usage is to send out notices which lock up your screen until you click and acknowledge their message saying that you are approaching one of your thresholds with higher than normal usage and that you will likely go over one of your thresholds at this rate. Since the installation of my system in 2005, I have never used close to half of my thresholds (closer to one third) and my personal belief is that this is just another tactic to intimidate people to use less of their allotted time even though they are not even close to their limit.

Wild Blue should either put up more satellites to service the customers they sell to or quit selling systems they don't have the capacity to service! I am extremely disappointed that our consumer affairs division of the attorney generals office hasn't held wild blue accountable for their totally unacceptable customer service (or lack of service would be more accurate) and their practice of not providing what they advertise and continuing to charge customers for the service they are not getting.

Oh my! I am at my wits end with WildBlue and after reading all of these complaints I can see that it is not just me.....I had the service installed in October 2008. The technician that was sent was here for over 9 hours! I, too, paid to have a pole put in. We live in a log home and there are two satellite receivers on the house for the TV, so why we needed the pole?

Then, I had to call time and time again with the same run around of "you will be charged a $95 fee if the technician finds the problem to be on your side". He came back 3 times and I ended up buying a new router, installing an new electical outlet just to find out that he used illegal wires and a pole that only cost him roughly $25, when I paid $160!! Are you kidding me.

Now, in April I called again (after I quit calling and just dealt with the AWFUL service for 6 months), because I cannot access my school's site (which is why I signed up for this anyhow). A new tech came and informed me that the old tech was "let go" for not doing his job and told me all of the information above.

Then, I call to get a credit for the days that I was out of service because the new tech had to re-install the whole service and pole. They gave me $16 and then when I tried to explain that they should really reimburse me for the past 6 months because they allowed this incompetant tech in my home....get ready....she offered me a $20 credit! Come on. Is this a legitimate company?

And now I was just charged for the service call! I just got off of the phone, after being hung up on (again!)and was offered a ticket # to call back in two days to see if I am eligible to have the fee credited back to me. THIS WAS COMPLETELY THEIR FAULT! I am calling and them filing my own complaint with AT&T and the BBB. This is ridiculous and it must be stopped.

After suffering a year of really bad and no service I cancelled my service, 15 momths later I received a bill with interest and penalties, for the FIRST time. When I called "customer service" the woman was rude and uncooperative. I really have no idea what this bill was for as all my payment were paid for directly from my credit card and not other bills were ever received by me from them in any way, shape and form, and "customer service" wouldn't tell me anything. I have the cancellation confirmation email only, no mention was made of paying this last bill in a different way than previous bills. I have emailed them to request proof that I owed it and and explanation of why I was informed 15 months later, why "customer service' was rude and unhelpful to send on to my state's attorney general. This is adding insult to injury.

Wild Blue Customer Service repeatedly hangs up on me after being on hold for 15 minutes to one hour. Last time they told me they were sending me a box with instructions to send my equipment back. Customer Service says it was mailed April 17th. Today is May 5. Customer Service says nothing they can do. It was shipped UPS 14 days ago. If not returned within the thirty days I will be charged for the equipment. Wild Blue has been a nightmare. Slow internet service, when it was working. Customer Service hangs up on me as soon as I ask the representative their name. Lost a lot of time on hold and being hung up on. Lost a lot of money for sorry internet service.

On 2/20/2009 I ordered WildBlue Internet service. They assured me my out of pocket total expense would be $120.00. $99.95 for the service and the shipping of the FREE Equipment.

I got the equipment right away. IT sat in the box for 3 weeks waiting for someone to come out and set it up. They would not allow me to install the dish myself. When the guy finally showed up to install the dish I was forced to pay him $150.00 to put a piece of $10.00 pipe in the dirt and attach the dish to it. Because we live in a mobile home they wouldn't allow the attachment of their dish to it. My father is a general contractor. There was absolutely no reason we couldn't have done this. We have a light pole next to the mobile that could have been used but they wouldn't allow that either.

THis was not necessary. This mobile is on a permenent foundation. No axles..Couldn't just up and move it. Next the speed of their service isn't very fast. It barely works faster than dial up. Roughtly 500.00 later we can't use their service because we have been told we have used up all our bandwith downloading updates that are required for our computer's security. Regular safety updates needed to keep the computer running correctly. We don't download music, we download movies. I can't get out of this contract and we can't use them either. The lied about how much we would be paying out of pocket up front. They lied about how much faster it would be and they lied about 24 hour unlimited useage.

We even turn our computer off at night and shut down the modem to save power. Yet they say we have used up our alloted service usage. I have been reading on the internet all the people they have done this too. I just wish I would have explored this before we contracted with them. They want you to pay for the more expensive service so you can have unlimited service. But I would be afraid they would do the same thing with the more expensive service too.

This isn't right and it is unfair tactics to get you to use their service. They continue to charge me for the monthly service but said they didn't know when I would be allowed to use the service again. It could be a day, a week or a month. There is something not right about that. When I asked them why they couldn't tell me that they said it had to do with the new month useage. WHAT!!!!! They have all ready

charged my account for a new month but said the useage doesn't change with that. when does the useage change. They couldn't tell me.

These people are using unfair business practices against all their customers. They sent a virus protection program that had to be installed before they would install our service but it was outdated and I had to UPDATE it which used up our service. I hope someone starts an investagation on these people they are scaming the public. Go online and write in wildblue scams. I have to use dial up most of the time now what good is their service. I am paying for dial up and them. Not much difference in the speed.

My husband ordered service last August. Company has been charging our bank acct. since. I called to let them know my husband died on Feb.26th and they should stop using our joint acct. only to be told we never paid anything (over $400)to date and we owed more than $300. I have copies of all my bank statements and wish to report them to all interested agencies. They also said we were supposed to pay $79.95 monthly instead of the $49.95 agreed to by my husband. They made no effort to find out who or what was drafting my acct. I finally told them to cancel, hung up the phone and tore the modem out. I'm going back to dialup which worked better anyway.

A HUGE misrepresentation of the service I would receive. I had WildBlue installed on April 14th and after 6 days of minimal internet use, received and email that I had exceeded their Bandwidth usage for the thirty day period. I did an online chat with a service rep & tried to find a solution to this problem. I later called customer service & tried to get more help. Two days later, I received another email stating that my service would be "slowed down" due to my overusage. The package I selected is described by their comapny as: "IDEAL for FREQUENT email use, HEAVY web surfing, music downloads, online shopping & photo sharing."

I was also told by the dealer that I purchased the service from, that it would be "extremely hard" to exceed the limits provide with normal internet use. I find it hard to believe that my limits could have been exceeded with little or even "normal" internet use. I have paid $300 to this company for start up and first month fees and can not even use my internet because it is so unbelievably slow after only 9 days with this service. I sometimes can't even get a viable connection. I have since emailed three times with no response & had a second online chat which was terminated because they refused to answer any of my questions to my satisfaction. I was told I would have faster service once my 181% overusage returned to 70%, but wasn't told how to acheive this or how long this would possibly take.

I am scheduled to pay $70 a month for a service I can't use. Their customer service continues to give me the run around. I have contacted my credit card company and all the charges from WildBlue are currently in dispute.

**** Joe of Lyons CO (04/22/09)<****>
I signed up for wildblue internet service because they were they the only internet service provider that could give me internet at my remote location. The installation was rescheduled 13 times and took 2 months to finally get my dish installed. Within one week I started receiving emails stating that I had gone over my bandwidth usage then my internet slowed down to a point that I could barely use it.

I call, complain and then was mislead into thinking that if I upgrade to their largest package that my internet would go back to normal. One week later I started receiving emails from wildblue about my bandwidth usage. I got internet so I could use the internet not so I could be punished by some company for using the internet. You cannot play games with wildblue internet and you can barley browse the internet.

I have had dial up that was faster and much cheaper. If your thinking about getting WildBlue internet stay away. The company is obliviously run by someone who based their usage on internet access bandwidth of the 90s. If you go to a couple of graphic heavy websiteswhich is just about every site you will be punished. STAY AWAY FROM WILDBLUE INTERNET.

The got our account mixed up with another person with the same name; different address; different email but could never get it straightened out so we finally quit using them; too much frustration overpayments, no service etc. In march got an email inviting us to give them another try. On March 16 I called and gave them my credit card for $50 to start service up.

1 month later still no service so told them to forget it. April 20 got an email saying the were billing us for $189.19. I called to say no way and found it had already gone through our account. They should be out of business,.

lost of $189.19 from bank account plus days and days of phone calls trying to sort out problems. paid for equipment and can't use it.

ive was misslead from the beginning about this service.when the order was placed for the servive how the threshold limit worked was not explained,the limit was 12000mgb.within a week your service couldnt match netzeros online speed most of the time i couldnt even log on.not until after....the dish was installed and the contract was comitted to was there any socalled fine print to read about this bogus threshold limits effects on the service .

when working the service is fantastic.but the problem is you are not able to use it for very long before you are punished.yes thats the word that was used with me when i spoke to a service rep.which i called serveral times each one had a diffrent stupid story to tell.i was misslead about what to do each time.quote.please sir just unplug your modem and ethernet cable for a couple of days your usage will quickly return if there is no use.quote.im sorry sir but the usage returns !!!!!!30 days after the days usage!!!!!

diable your updates this may help !!!!!dont allow friends or family to have acess to help limt....limit your time to one or two hours a day that may help...and here is the freakin worst well sir if you would !!!!upgrade your service this would help im paying you more for this awful in my opinion service than it worth you get more use of my account than i do yours.i was mislead to spend more money for upgraded service thats never benefited me at all.and if i cant let anyone else in my home on this service other than my dont use it for what you want to because you paid for it self!!!

i dont beleive your threshold is needed at all but only to line your pockets.i know plenty of people who have dsl and i know there service basicly gets to them in the same way its a digital service.but when i have to disable my security service updates just to be able to run your internet a little longer you put my system my faimily at great risk and i have been told to do this by your customer service.

i would not have ever purchased this servive had i know? unfortunately there is no other way for me to have highspeed internet.i do not wish to try and terminate your service.but it would be nice if you practiced what you preach.im talking about fairness...as i have read your becomeing much like aol and some of those other providers.

draw them in secure them then make them ****** off.all said when working you internet is second to none i dont mind paying you what you charge me now for your service.i do expect to have use of your product after all this has been an expensive venture i just would like to have better use of this product.i feel as if im being dictated to being told that i will be punished and the huge kicker that was never told to me before i signed the dotted line we will terminate your service if you proceed to go over your limits so a customer who is only trying to use his paid for right can be shut down and suffer a finacial loss.

because he or she was a bad boy or girl.im at what i was lead to belive in your online article as well as told be your customer service rep who sold me the upgrade service that my package was good for movie ,music.etc.etc downloads please enjoy..well the joke was on me....

When we signed up for Wildblue we were told they were very fast internet service, they briefly explained the fair access policy but didnt explain exactly how it worked, that if you download two movies and a few music videos your internet access would be slowed down, then we called and asked why, they said well up grade and then it will be faster so we upgraded to their highest level, and didnt download anymore movies, or music. Just did our business, 2 that we are trying to run of our computer. Then we soon found out it was to late, we were penilized for using to much downloads.

We called several times, each time a different empoyee tell us oh you will get the speed soon, then the last person I talked to said, oh sorry you have to wait 30 days, to get your service back to normal. so here I am not able to hardly use my service that I have paid now 140 for the month plus the down payment for equipment and had to pay for installation. Now for waht I havent been able to use the internet now for almost a month now, soon as I get extra money, I want to break the contract, the lied, they decieved us into thinking they had a great service.

Consequencess, is my husband and I cant do my business on the computer my 21 year old college son, cant use the internet to do his school work here at home and our 11yr old daughter and 7 year old son can not also use the internet to do research for ther school projects we have to go to the library, will someone make these people explain to potiential customers about how their internet service will be interupted if they do to many downloads. We spent so much money for what?????? Now we dont have a computer for work or school

I already have the equipment installed needed to have WildBlue Service, I just needed them to reinstate my account, a few computer strokes..for about a month now, I have called nemours times, have received 3 confirmation numbers (which means nothing, its just a number to make you feel like they are doing something) I have been told my account would be reinstated 3 times and still nothing, the last call the customer service guy told me there is absolutly noting he could do and there is no one I can talk to..Without a doubt I really do not see how they can stay in business customer service is the worst I have ever dealt with, and yes a class action suit needs to follow to keep these companys from bulling consumers.

I have not had service since December 14th. They have been charging my account for service and withdrawing it from my account. They say they have issued credits, but none have been credited to my checking account. They also charged me for a service plan on February 24th. However, ther has been noone here to repair the system. I cancelled my subscription.

Unable to fullfill research requiremnets on my sabbatical- priceless- + $250.

It would take me an hour to detail the run around I have received from Wildblue. After reading the other complaints, I can say that I have experienced all the above! This is the worst company I have ever dealt with. I'm 35 years old and this is the first time I have fealt compelled to warn others against a company. I agree that a class action suit would be a great idea!

After 2 years of satellite internet service, March 1 '09 our service went out. A Wild Blue c/s rep. was contacted the next morning and I was told either I would have to pay $95.00 for a repair tech plus eqpt. costs or $119.00 for a year of warranty service of which only the first 3 months of a service rep. visit would be free. My husband agreed to the one year warranty and $119.00 was charged on our credit card immediately.

A rep. had all ready stated that he could tell our modem was working and it didn't appear that there was a satellite dish problem (after a visual inspection by us). It was 2 hours later that our satellite internet connection was restored - WITHOUT a repair tech. visit! I believe this is extortion. Consumer Affairs has hundreds of complaints against this company. Please start a class action suit. Thank you

My husband and I believe we paid for an unnecessary warranty. It was too much of a coincidence that our equipment was verified by a tech rep. that everything was working and only until we paid the warranty fee did our satellite internet connection return. Wild Blue also has a habit of double billing our credit card for monthly service.

We DID NOT have the resources for this warranty. My husband is a disabled vet and the only income source for us. We are paying down our credit card and then had to add this unexpected, and I believe, unnecessary charge.

I ordered internet service through dish network on Sat. Feb. 7th 2009 and they told me that it would be until the 27th of March before they could come and install it. I told them if they couldnt get there any sooner than that just to cancel it and they told me that they had already drafted the money $199.00 from my account and that they could not put it back for 5 to 7 business days. As I would obviously need this money in my account to get a different service we talked some and they stated they would have a supervisor contact me the next day in an attempt to fix the problem. The next day I was contacted and told they would be there in two days to install the system which was Tuesday Feb. 10. The technician showed up and got the install done and left.

About 3 hours after the dish was installed my internet went down. I assumed at the time it was due to the weather as a thunderstorm went through and waited untill the next day to call advising I was having problems. I was told it would be until the 27th of March before anyone could get there to fix the problem. Obviously this upset me as they wanted me to pay huge fees for internet that I would not be getting so again I spoke with supervisors in an attmept to get an earlier repair date. At this time I was unable to get anyone to assist me and was going to have to wait or cancel. Wild blue did agree to wave the $450 cacelation fee but stated they would not refund my $199 start up fee even though I never really got any internet service.

My husband walked out to check the dish and found that the pole they put it on was loose and the slightest draft would move the dish out of allignment with the satellite. I called back and advised it the fault of the installer and again asked to get an earlier date to re adjust the dish and keep it from turning in the future. I finaly got a supervisor who advised a technician would be there thursday the 12th of Feb. this was great accept on thursday no one showed up and when I called back again they advised they didnt have me scheduled until the 31st of March.

Again very upset this time I spoke with a sloo of supervisors and was given the next day friday the 13th. On friday the 13th I was contacted by the service people who first stated the tech was sick and could not make it and then again tried to reschedule for the 31st of March. Again I had to go through a sloo of supervisors before getting the date of Tuesday Feb. 17th. I decided that I have no choice but to wait. I understand satallite internet is sumwhat new but if they are going to advertise this great service and tell their customers how fast they will respond if there is a problem, they need to put some people in place to be able live up to thier claims of great service or be willing to cancel with a full refund to disatisfied customers.

Ive paid for internet that Im not getting and cant get a refund.

Absolutely, without question, the worst customer service I have ever had to deal with. These folks don't care about their customers. Period. I've had WildBlue internet services for about 3 years with no problems (other than it being ridiculously expensive). A few months back my dish failed and needed repair. Fine. Keep in mind my equipment is paid for. After calling customer service several times, trying to get an idea of the cost of the repairs, I finally called a local dealer and got what I thought was a straight answer. I described my problem, he told me what was wrong and that the part should cost no more than $50. So, add that to the Wildblue $99 sevice call fee, and I'm looking at $150. Just on the line of acceptable, but not aweful, so I agree to the repair.

The dealer comes out, makes the repair, an month later my bank account is drafted $290. Thats right, not $150. That makes alot of damn sense - It cost me $300 to buy the stuff, and $290 to repair it. Of course, I call them to tell them they must be crazy to think I will pay that for the repair...and this is when the customer service department really shines. They couldn't care less.

Absolutely no attempt to make me happy by refunding a small amount. Anything would have likely made me happy - just some gesture of understanding and realization that the cost of repair was too high. Nope. I spoke to at least 5 reps, none of them could do anything for me, the supervisor was even worse. I was out of contract, so I cancelled my service. If you have any other option, do yourself a favor and go elsewhere with your business.

I ordered the internet services on a Thursday. I called Friday to get set up for installing. The company advised they could not get anyone to answer at the installation department and they would have someone to call me Monday. Monday comes along and no phone call so I called them. The same thing happen and they advised me they would have someone to call me Tuesday. Tuesday comes along and no phone call I called them back and they tell me the same thing again. I told them I wanted the number to the installtion company. They give it to me and I called immediatley and got someone to answer. They set it up for someone to come out a week later to install it.

When they arrived to install it they advised me it would be a $125.00 charge for them to put a pole in my yard to put the dish on and then he could not guaratee that I would get very good reception. I told him he was crazy if he thought I was paying $125.00 after I paid what I paid to order it. I called Wild Blue immediatley and they told me they could cancel it with a $50.00 restock fee. I advised them no I am not paying a restock fee for something they did not advise me of when I ordered the system and then the installer could not guarantee me very good reception. I spoke with a supervisor and she advised me they would charge my credit card the $50.00 regardless if I cancel.

I asked to speak to her supervisor and she advised me that she was the only supervisor that I could speak with. I asked her if she owned the company and she said no then I advised her that she has a supervisor and I wanted to speak with her supervisor and she refused. I do not feel that I needed to pay a $50.00 restock fee when they did not advise me of a $125.00 fee to put the dish on a pole. I could buy a pole cheaper than that. And then the installer could not guarantee good reception for the service.

I advised them that I want to cancel the service with a full refund back on my card and do not authorize them to charge my card the $50.00. Now I am fixing to call my credit card company to dispute this charge that I did not authorize them to do. I wish there was someone who could do something with this company. They are misrepresenting what they say and do.