Wild Blue Satellite Broadband

When I contacted Wild Blue sales (on the 5th of January 2012), I had two questions. First, could my kid continue to play online gamed, and could she download you tube videos? He said yes to both. I don't know much about internet. I told the guy what we currently had (airtime card through Virgin Mobile), and he never tried to tell me once that what I was currently at the time using was faster. On the 7th of January (2 days later), when the installer looked at my property (I live under some woods), he said he wasn't sure it would work, but he would step it off and see if it was within the limits of what he said he could run the wire from satellite to computer (he said $150). Once he hooked it up, he took right off before I could check the speed or installation. Speeds were slow, and the guy drilled a hole through the siding on my house that he never said anything about doing before he did it.

Within an hour, I had already figured out that it was too slow to do what the salesman would do. I called them and told them that it was running too slow to do the things the salesman said it would do. I asked them if they had a 24 hour cancellation period with no penalties. The first person said yes, but that I should talk to a tech first. I talked to the tech, and she had me check the speeds from my computer, and said yes, it was running slow (about 400Kbps), and that it might be due to the weather and give it a couple of days. I said that that it would be outside of the 24 hour cancellation period, and she said that there is no such thing. Three days went by, and it was still extremely slow, so I called back.

They did tests, and had me do tests and determined that it was running slowly, and a tech should come to my house to troubleshoot. I called several times between the 1st day and the time a service tech showed (3 weeks later), and was told each time to do speed tests. Every time, I was told that I should be getting faster speeds than that (they said it should run between 700-900Kbps during peak hours). I inquired through phone techs about the length of wire from satellite, through the woods to my house, and was told by one of them that you start losing signals at 100' length. I got out and measured it the next day at 170', and called back to ask about it. I was told that the tech that showed up to my house would determine that. When the tech showed up on the 30th of Jan., it was the same guy who installed it, so he stuck with his story of 150'. I asked a guy who I worked with, who used to install satellite internet for a different rural company, and he said they were told not to install over a 100' from the computer.

The Wild Blue company website boasts about 3 packages they have the fastest (The Pro Package), being able to download at speeds up to 1.5Mbps (I supposedly have the fastest), the cheapest at 512 kbps. Any time that me or my family are home (I guess what they are calling peak hours), we are pulling in less than the cheapest packages speeds. Every time, until the last time, I called them (today 2/6/12), and they told me that being on the package I am on, during peak hours. I should be pulling in between 700 kbps-900 kbps. Anytime after 4:00PM, we are lucky to see speeds of 200-500kbps. Their tech showed up again tonight (2/6/12), and said that there was nothing wrong with the equipment, and that it must just be the peak hours that are slowing my internet down. When I asked him how many other times he has ever been sent to the same house to troubleshoot slow connections, he said this was only the second time.

Why is it that he said that I should pull in speeds of 700-900 Kbps, and their phone techs said the same thing that a month later, they start telling me that 200-500Kbps is as good as I can expect. If told that by a salesperson, I would not have agreed to enter a 2 year agreement. Tonight, when I asked to cancel, because they could not fix my speed issue (probably due to the length of wire they used between satellite and computer). They said that they only promised speeds "up to" 1.5Mbps, which should allow my kid to do the stuff on the internet. The salesman said she (my daughter) could do. When I asked if I should take off from work, or my kid should call off from school to do the things the salesman said it would do. He said that was up to my discretion. He said I could cancel and pay $345 early termination fee, because they were living up to what they said, even though nobody is home, during the hours they could be done. I have computer printouts of computer speeds for about 3 weeks as proof, and have documented calls with names of those I talked to, along with quotes that they made.

Regardless of what they say, they are not living up to their end of the agreement. I am not keeping my kid out of school during hours of minimal use, so she can play YouTube videos and online games .I think I should be reimbursed for the cost of the equipment rental for 2 years. I paid up front (approximately $150), I think I should be released from this 2 year contract with no penalties. I want the money for repairs to the siding on my house (price to be determined by contractor). Finally, I want to be reimbursed for the 1 1/2 days I had to take off from work, for a service tech to show up at my house (which comes up to $324). Some of my terms, of course, are negotiable.

On Dec 12, 2011, I paid with a debit card $124.90 to Wild Blue for internet service. I decided to cancel. I called and did that. I was supposed to get a credit to the card within 10-14 days. Well, here it is Jan 31, 2012 and no refund. I just called again and was on hold for 25 minutes. But I was told the refund will be within 3-5 business days.

Midwest Minnesota - Wild Blue controls contract and internet speed to the point where a customer will spend more just to achieve the original internet speed promised. Why a solid company like DirecTV ever considered pairing with this unsavory bunch is beyond the pale. Try throwing your money into the street to save the time of signing up and remember to do this monthly for two years.

I have had a contract with Wild Blue that has had major connectivity issues. I've made a ton of phone calls and had service techs out to change equipment etc. Still nothing helped me receive consistent internet signal. I have been paying $86 per month for an improperly working service. I have been forced to cancel my service and do to the breach of contract, they said they may charge me fees. They have breached the contract and fraudulently take my money for a service that is not as described.

I am left with no option but to cancel service. A package to return equipment was supposed to be here on Monday so I could send it back. I called today because they will charge me $300 for equipment if I don't return in time and requested an address so I could mail it to them myself and she said they don't have an address I can mail it back to them at and that the package would be here today. So we will see. I have 3 different interaction ID's from the latest conversations.

Ongoing connectivity problems with WildBlue internet service. Questionable WildBlue usage metering and reduced connection speed at or near 70% mark. Blaming computer and hub connections for problems instead of WildBlue's shared data service. Tech support and contacts to WildBlue appear to blame everything except the actual service. Even at the point when connections are so bad you time out during a DNS lookup of a simple web page.

The company and its support staff give vague support answers, and from a customer's perspective hide the real data connection issues. Has anyone taking these folks to court to have them prove their actual customer connection data monitoring results since it really needs challenging? Also, under the FAP rules there has to be a minimum realistic connection policy which should be enforceable.

We moved to a mountain community and were unable to transfer our Verizon Internet service. We asked around and were told that WildBlue was probably the only Internet service we could get. It was recommended that we get the mid-grade "high-speed" Internet service since it was just my husband and I. From day one, the service has been frustrating. It takes forever to load a page. I am at my daughter's house most of the day as I babysit my grandchildren, so I only get to access the Internet late at night or on the weekends.

My husband rarely uses it because he doesn't have the patience for it to load. Forget trying to watch any kind of video--I can't even watch my granddaughter's band performances as it freezes within seconds of loading--if it even loads. A couple of days ago, we were told that we exceeded our threshold (bandwidth) and as a result, our Internet speed has been decreased (code for basically disconnected).

I sell on eBay part time and had auctions running as both of our cars broke down last week. I post the auctions from my daughter's house, but have had to use my cell phone to answer any questions or check on my auctions. For this headache, I pay over $70 a month. My husband told me to cancel, but they will charge us an early cancellation fee and there is no other service currently available. There is no way we could have exceeded our bandwidth, so basically, they are stealing from us.

They said that we downloaded large files from HBO which is an outright lie. Neither my husband or I have ever even logged onto HBO, let alone downloaded anything. I really hope someone does start a class action lawsuit. What I have been told is they sell too many contracts and the more they sell, the slower your Internet access would be. Some people tell me that they have gone days without being able to log on at all. This is outrageous. We paid less for cable and had lightening speed access and never any problems.

In my opinion, Wild Blue Satellite is a scam, absolutely the worst customer service I have ever encountered! We were lied to about a 30-day trial by the "sales" person. If the wind blows, the service has to reset. If it rains, it doesn't work. If it's cloudy, it doesn't work, very slow downloading anything. I have also requested what the almost $20.00 for taxes are, for they "refused" to convey the information. This sounds pretty "fishy" to me. I have tried to "cancel" the service, but they said they would charge me the two-year contract amount. So, I have blocked the credit card payment and also filed a complaint with the Indiana Consumer Protection agency. They probably should have gone with Hughes Net.

I have had Wild Blue Satellite internet since March of 2011. It has been nothing but a problem since day 1. Usage is ridiculously slow, the connection is often disrupted and as others have stated, I pay for 100% usage (7500mb) but when I reach 70%, they slow my internet down so much that I can't use it. I feel like they are stealing from me. Currently, I have not had adequate usage for 10 days. It takes minutes to load one page. I am kicked off the internet entirely about 60% of the time I try to click on a new page. I have called WB, but they were blaming it on me (even though my usage routine is the same as it's always been) and on automatic Windows updates.

With Wild Blue internet, I cannot use services like Netflix streaming. I can barely even watch 5-minute YouTube videos as they either freeze during loading or it takes 15 minutes to load a 5-minute video. Wild Blue is the worst internet service, I've ever had in my life. It's pathetic that my dial-up internet, 12 years ago, was better than this (and only cost a fraction of the price at that). I am paying for a ridiculous service of disservice. Wild Blue needs to deliver for the services they are being paid for. Denying paid service is and should be a crime!

I am not sure who the complaint should be directed towards, but I am extremely unhappy! The person who installed Wild Blue left without making sure my internet worked properly. I spent that whole day on the phone with a tech just to get a connection. I spent the following day speaking to another tech because I wasn't able to search anything without problem after problem. I finally contacted customer service to cancel Wild Blue only to find out that I couldn't cancel because someone electronically forged my signature (more than likely the man who did the installing) to a contract that I never saw, much less signed. I probably wouldn't have ever know that my signature was forged if I didn't plan on canceling. This person has probably did this before and is still getting away with it!

Since customer service only sees a signature regardless of who signed it, they won't do anything accept send a tech back over to my house to do what should have been done in the first place, but that still doesn't excuse the fact that my signature wasn't signed by me! Hopefully, nobody else will have to experience what I am experiencing right now in the future. I feel I was scammed into a contract very illegally! I hope this person or persons behind this scam get caught! I did report the fraud to an outside source. Who knows if it will be investigated or not?

I am currently a Wild Blue customer. I wanted to get Dish network hooked up. I have been working on this for 3 months, 13 hours, and 21 minutes. Apparently, if you're a Wild Blue customer, you can't have Dish Network, but if you're a Dish Network subscriber, you can have Wild Blue. A company the size of theirs should be able to handle this issue, or tell you in the beginning, not after wasting your time and money! My cellphone has ran out of minutes.. My credit cards have been charged and re-credited, and partly re-credited. It takes a rocket scientist to figure it all out, and yet, when you talk to them, they transfer you to different people, non stop. I bet i have talked to everyone of their operators, and enough is enough! DirecTV looks better and better to me now!

i have decided that if they cant figure out my situation, and hook me up, then DirecTV, here I come. I challenge someone with Dish to contact me to explain this issue of bad customer service to me. I will admit, the operators were friendly on the most part, and a few were baffled, but the company needs to stand up and give better customer service. There isn't even a person in charge to be transferred to!

We live in an area where it is very hard to obtain cable or even DSL. We were told that Wild Blue Satellite Broadband was the way to go. But when it comes to being able to download anything or even try to play a game you can't. Also they state to me today that you have to monitor your usage or they will slow down your internet.I am a student and I need to download some large files for school. But when I called them today, they told me that I was not able to download them because I have used the internet too much. I have found out that as of today, I am able to get Comcast. I will never go back to Satellite again.

Wild Blue internet stinks. At 70% of usage, they slow it down so much you can barely load a simple page. And they use a rolling 30 day period to rate your 70%. I would recommend paying them 70% of bill and see what they say. They have lost my business. Do not waste your time with this company.

No internet service when I pay for their top tier of service. My allowed amount of downloads is 170gb per 30 day rolling period, meaning once I hit 70% of that, it is about two weeks before I can do anything on the service I paid for. Anyone know of a class action lawsuit against them? Because I do plan on filing a suit. I want 30% of everything I have paid them back. Only fair and right. I can only use 70% of what I paid for. Consequence for them is I have a brand new internet service that used 500gb per set 30 day period with another company and of course, I am filing a lawsuit for 30% of my money back.

We just recently moved to a rural area and ordered Wild Blue Satellite service. We were told that it was 30 times faster than dial up. We discovered it was not the case. I was somewhat okay with that. I assumed I would have to deal with it. First of all, it took them 3 weeks to even come and install it. Then after the guy installed it, he couldn't activate because someone had issued a work order without making us an account. It took another week to straighten this out! Then, we started getting calls telling us we needed to sign some online agreement.

Twice they tried to talk us through the process but we couldn't get to the agreement because no one knew what password or username had been assigned to us. So, they kept discontinuing our service until we signed the agreement; even though it was not our fault we had not signed it! I finally just got tired of it all and told them to cancel our service. They sent us the box for their equipment and we sent it in. Thank goodness I told my husband to tell the bank not to let anymore drafts to them go through!

My 91 yr. old father-in-law signed up with dish network, with the so called high speed internet from Wild Blue. When I called the executive section, I was told it was high speed because it was slightly faster than dial up. That is bait and switch. I do not have the money to sue them. but I hope someone out there has the resources to hold their feet to the fire. Misconceptions presented to the public, needs to be stopped.

I was told I would have wifi. It's not as I had to get my own router. I was told I could connect to any service, Netflix, Magicjack, Zoom, iPad but it's not. I can only check email and maybe do a search. I am stuck with a contract and will have to send the equipment back myself. What a hassle. I had read some areas would not get a good signal but never expected this. Now, is it worth the hassle to get an attorney? It never works out and takes forever.

I have had WB internet service for many months and from the beginning the service has not been what they said it would be - high speed! When I start a download of a file, if it is over 100MB, my service turns very very poor in just minutes. A download will start out at around 130KB then after 15 minutes or so, the speed drops to around 20KB. The old dial-up service I had was faster and that is no exaggeration! I have made many complaints about the speed, nothing ever changes and no one can ever tell me why it is so slow. I believe this is shared bandwidth that they never tell you about and that they have oversold this service and don't tell you that either. This service costs me $70/month and is only worth about $19/month about what a dial-up service is. Major rip-off!

I have had Wild Blue Satellite internet since March of 2010. It has been nothing but a problem since day 1. Usage is ridiculously slow, the connection is often disrupted and as others have stated, I pay for 100% usage (7500mb) but when I reach 70%, they slow my internet down so much that I can't use it. I feel like they are stealing from me. Currently, I have not had adequate usage for 10 days. It takes minutes to load one page. I am kicked off the internet entirely about 60% of the time I try to click on a new page. I have called WB, but they were blaming it on me (even though my usage routine is the same as it's always been) and on automatic Windows updates.

With Wild Blue internet, I cannot use services like Netflix streaming. I can barely even watch 5-minute YouTube videos as they either freeze during loading or it takes 15 minutes to load a 5-minute video. Wild Blue is the worst internet service I've ever had in my life. It's pathetic that my dial-up internet, 12 years ago, was better than this (and only cost a fraction of the price at that). I am in a 2-year contract with Wild Blue (it was the only service available when I moved to this rural area) and I am counting down the days until my contract is up.

Today, the Wild Blue rep on the phone tried to get me to "upgrade" to a higher usage package. I laughed! I told her there is no way I'm giving WB one single cent more than I am legally required to at this point, and that I am canceling my account the day my contract is up. It's a horrible service (oh yeah, we also lose internet entirely during storms, sometimes for days at a time). The only thing they have going for them is that they usually have really nice customer service people (not overly helpful, but they are usually nice). My other complaint is that both times, we've had to have Wild Blue send somebody out to the house; first, to install the satellite and then to have our modem replaced because it died. The people they sent to the house were filthy, rude and made my house stink because they smelled so bad.

I contacted WildBlue for service since I live in a rural area in Kansas, but it was not what I expected and was told about. The day the technician came out to set up my service, he did not contact the service to my computer, so I spent two hours on the phone with a technician. After getting the right setup in my computer, the system was slower than dial-up, and yet it was satellite Internet service. While on the phone with the technician, we decided that it would not work right, so we canceled the service, and I was told I was not going to be charged because the system did not work.

Two weeks later, WildBlue charged my account $497, and when I called them, they said it's because of the two-year contract which I did not sign. The manager there checked to see if I signed anything and confirmed that I did not sign a contract. Now they are telling me that they are refunding me partial of the amount they charged my account. This is ridiculous, being charged for services I did not get. Don't give your debit or credit card number to them because they will charge whatever they feel they are due.

Screen changes from 3 to 5 minutes before when we could log on at all. Then DISH charged me over $400 to disconnect after I've already paid for installation plus additional shipping charges. I purchased this service through DISH Network. My advice? Get a Verizon MiFI hotspot instead. Avoid doing business with DISH or Wild Blue if at all possible. The service is a ripoff.

This service is nothing but a big ripoff! Since we first signed up with Wild Blue Internet, the service has been horrible. We pay for internet service which we are not getting. It will not stay connected.

They promise you a service call and on the day of the service, they will call and make some excuse as to why the service person cannot show up. We are paying for full internet service yet when you reach 70% of your allowed mb they cut you off. Why are we paying for 100% and are only given 70%? I am ready to cancel this service but, of course, they want an arm and a leg to get you out of your contract which they are not honoring. Please do something about this company that is ripping many people off.

I just received an email notification this morning (10/04/11) from WildBlue that they have chosen to abrogate the service agreement that I signed with them 14 months ago. They call it an "update" when it is in fact a substantial revision to the signed contract without the informed consent of the customer, amounting to every single one of their customers waiving almost every one of our legal rights with regard to the original agreements actually signed.

We have been given a 72-hour period of "legal notice" in which to respond to this notification, which is an unsatisfactory, unrealistic and possibly illegal period of time to 1.) receive the notification, 2.) consider the ramifications of "Waiving one rights to a trial by jury, to consent to mandatory arbitration, and to participation in a class action lawsuit", and 3.) much less to respond to the notification in written form within a 72-hour time period.

WildBlue has rejected email as an acceptable mode of response to a Legal Notice that they put out via email, themselves bypassing normal legal notification process of using the US Postal Service and allowing a legal standard minimum of 10 days or 30 days notice to respond. For them to say that they would accept a telephone communication with no evidentiary paper trail is a joke, and extremely misleading from a legal standpoint, to anyone choosing that mode of communication with WildBlue regarding their service contract.

That WildBlue wants to significantly alter the consumer's legal rights under a signed contract without proper legal notification, while concurrently augmenting their rights under Section 4.3 Termination by Subscriber, insisting on the right to charge a $15 per month fee for services not being provided by them, is beneath contempt, constitutes blackmail, and an attempt to perpetrate a massive fraud upon its customers. Based upon the extreme number of customer complaints regarding services and fraudulent charges logged on this site, it would not surprise me if WildBlue is anticipating an imminent class action lawsuit and is trying to short-circuit all legal remedies on the part of their customers.

I ordered WildBlue after we moved. They rescheduled the install date as they scheduled the first on a holiday, and so they didn't show up. They finally installed it on a Friday afternoon. I was on the line with tech support twice that evening, trying to figure out why I couldn't download, play games or even load some pages and also to find out why it was so slow. They finally said it was my computer. I asked which one, I have 4. We thought one had died because it froze every time we connected it. I called again the next day and went through all the same steps to see if they could fix it. Nope. I called later that day to cancel.

I found this site by accident, looking for information on WildBlue's new satellite launch. I have to say that my experience has been drastically different from anything that I have read. We have had this service for 3 1/2 years. I think that from some of the things I have read, many of you have unrealistic expectations about what this service is able to do. No, you cannot download movies, it is not DSL, but it is a million times faster than dial up.

The customer service representatives that I have dealt with have always been helpful and extremely nice. Two years ago, due to the economy, we had a rebound child come home. He exceeded our usage and we were cut back to a slower speed. He was used to DSL and didn't know the rules of using our service. We upgraded to a higher package and our usage was restored. If you want to be treated with kindness and respect, you have to treat people that way. Sorry, so many have issues, but we love our WildBlue and are looking forward to the bigger and faster satellite.

On 13 Jan 11, I ordered high-speed wireless Internet in my home in Lake Havasu City, AZ. Lynette called me on 14 Jan 11 and set up an installation for 01 Feb 11. I told her that we only wanted wireless and she told me that it was no problem. We just needed to purchase a router, which we did. I drove 4.5 hours to be there for the serviceman, then waited five more for him to complete installation. I tried to connect to the Internet that night and was not able to. I hoped that it was just a question of time for the service to kick in.

When we returned on 01 Mar 11, the Internet was still not working. I called customer service and was told that we had router problems. I purchased a new router but I was still unable to connect to the Internet. The next time we returned was 10 May 11; still no internet. I called again and spoke to Latawnya who told me that she did not see many complaint calls. It will cost $15 per month for the 21 months remaining (of our 24 month contract), for a lump sum due immediately to cancel service. She said, "I can set you up for a service call and waive the fee, although you are outside the three-month period for a free service call." She set up a tentative call for 10 Jun 11, the first date available.

On 01 Jun 11, I spoke to Jacque and requested a cancellation of the service. She said to me, "I have disconnected service for you. From now on, you will not be able to receive any services. Are you aware of the cancellation policy and fees? As of now, no balance is due and any remaining balance will be added to the last bill." On 05 Jul 11, my credit card was charged a monthly fee of $49.95.

On 27 Jul 11, I spoke to Taminique. Since we were still being billed, I tried to connect. I was able to connect twice for ten minutes each before it froze and the connection vanished. This is not our primary home. Each time we are here, we try six or seven times to connect, with no success. Taminique told me, "We will contact you about a date when one becomes available; we have no dates showing right now. Until then, you just need to wait for us to call. When it is back online, you will be credited with the amount you did not use. The cost for the service call will be $95. Perhaps I can speak to a supervisor and have that waived. We never received a call from Wild Blue."

On 12 Aug 11, I spoke with Mike, who put me on hold for nine minutes as he looked for a supervisor, then told me that all the supervisors were in a meeting and not available. He told me, "I am going to assume because of bad business you wish to have the fees waived. I have disconnected the account and put in a request to have the early termination fees waived. I am required to offer you $100 to keep you as a Wild Blue customer." I told him, "No, thank you."

We were refunded $199.80 on 06 Jul 11. Instead of a refund of $149.85 for services that we never received, we were charged an additional $223.91 for the remaining balance of the contract. Please note that we had also paid an initial setup fee of $183.69. My credit card was again billed a monthly fee of $49.95 on 02 Aug 11. So to recap, we have paid to date: $183.69 setup; $349.65 ($49.95/month, 7 months); $223.91 cancellation fee; and $757.25. That is a total of $757.25 for a service we never received. And we are still being billed monthly, after numerous calls to cancel!

I cancelled my service 2 years after the contract which I originally signed. I spoke to a great gentleman who told me that he would ship out the box and that I should have it in 5-7 days and would need to put the part of the dish, modem, power cord, in the box and return it. If I needed any information on it, I was told to call them and they could track it.

After a week and a half, no box had arrived. I called back and spoke to another gentleman. He placed me on hold 2 times before he said that it was never shipped and he would ship it. Another week and a half later, I get the box. The following Monday, I fill it up, put it in the a ups store, and now, this month, they bill my husband's credit card for $299.00. He called them and they told him that they don't have the tracking number and that they cannot find it anywhere, etc. My husband has limited income and now we will be charged overdrafts, etc. We are unable to pay the bills and we need to fill our cars with gas as well. They refuse to reverse the fees, even though the box was shipped back to them weeks ago.

My mother and I subscribed to Wildblue for internet service. We were cut off from service even though we had not exceeded the threshold. The operators at that time insisted we had problems with the settings on our computers or router. After agreeing to pay a service call, they sent a tech out but we were without service for 16 days waiting for a tech.

The tech determined that the modem was bad and replaced it. We were only credited $20 for 16 days of no service when we are paying $56 for 30 days of service. On August 17, 2011, we exceeded the threshold for our plan. The fair access policy says we are allowed to connect at slower speeds but not unable to connect at all. On August 21, 2011, we dropped below the threshold and we were still denied access to the internet. Wildblue is again stating our computer settings are wrong even though we can connect through other wifi hotspots.

I consulted a computer tech for verification and he said there is nothing wrong with our computer settings. Wildblue refused to diagnose THEIR equipment until our threshold drops below 70%, and they have locked us out of our their website so we can't check our threshold any more or check our email accounts. They are completely ignoring their fair access policy as well as denying ALL access regardless of connection location.

I got a Wild Blue because our house is in a new area without cable yet. I've only had it for two weeks and the connection is so slow and intermittent it's unforgivable. They want $420 to get out of the contract and won't budge an inch. Avoid it at all costs! According to this website, I am FAR from alone.

I was referred to WildBlue by a neighbor because we live 78 miles from town. We wanted regular internet as we have no cell phone reception at home or landlines. When I placed the order and called to confirm installation, I told them they needed to have technician call me to get directions. I was told he could find it "no problem". He didn't show because he couldn't find us. They had to reschedule.

We were finally connected almost a month after placing order. I was told we would get 1st month free because of trouble. But then, I was billed for it. When I called to complain, they had "no record" I'd been told that. We have had nothing but problems since. Our speed is super slow. There were drop connections and my husband's PS3 won't connect. The calls and online support have been absolutely no help. The reps told me they were going to do something. But then, they did not do it or even document what they told me. The company should be sanctioned for lying to customers.

I live in the middle of nowhere and only have a couple of options. A friend of mine had WildBlue and it seemed to work okay for her, so I thought I would give them a try. I called them up and spoke to a representative about getting service hooked up. Their website clearly states that they do not support VPN's (Virtual Private Networks) and I do need that for my work so I asked the agent and she said that they have to put that in there because there is a 7-second delay but that I should check with my IT department to see if the delay would be an issue. I expressed a concern that I didn't want to get locked into a contract with no way out if the service didn't work. In any event, she said if I got the system installed and it didn't work out, I had 30 days to cancel the service and get a full refund.

Well, the IT department didn't know and said the only way to know was to try it. So I called them back and again asked about the 30-day trial period and they reconfirmed it. The installer came out and again told me that if it didn't work out that I had 30 days to cancel the service and get a full refund. Well, needless to say the service didn't work out and I cancelled the service before the 30 days was up. They are now saying that they don't have a trial period and are trying to charge me $340.00 on top of the $293.00 installation fee. No resolution yet but they want me to pay them over $630.00 for nothing.

Well, after a slight rainstorm, the speed improved a little, from about 50 kbps to 100 kbps. I have still called in and get the same story, "I am sorry." Sure, sorry does not make it go faster.

I went and got the top package which was a joke. I told them that there was only a "Slight" improvement of speed. When I get the 100 kbps, on the top package, they had nothing to say except that I was supposed to be getting faster speed. When i get throttled down, the speed is supposed to be at 100 kbps. But I will get like 10 kbps.

And forget about cancelling the contract for the money they want to charge.

http://www.fcc.go/cgb/complaints_tcpa.html

Get enough people to complain and something might be done. I would love to see a class action lawsuit, so i can get my money back and cancel their service.

One star rating is entirely too high. I have had Wild Blue for 13 months and have gone as lone as 13 days in one month without internet service because of the downloads what ever they are. And Yes I have called every month to try and determine what the issue is. And get the same run around. And finally told them to cancel and I have NO intention of paying a cancellation fee and I will dispute it to every credit reporting system there is. I have notified my bank to accept no more drafts from Wild Blue. Yes the promised to send boxes for the return of the equipment. That has been over 3 weeks now and no boxes. They would have been returned as a COD.

It is time to take a stand and force such businesses to give the service the promise. When I called in to talk to a supervisor, I was told the last person I had talked to had written a memo that our high usage was due to web cam utilization. Since I travel for work and am gone alot each week, I do not download movies or music, and neither my daughter nor I own a web cam---it is obvious they are allowed to write anything they want. Bad Business. VERY BAD CUSTOMER SERVICE.

This is my second complaint!

I have asked to talk to a supervisor or someone in-charge and they tell me that they will have someone call me within 24 hours. Well, it has been eight days and still nothing.

So, today I called back. I was totally rude to the lady because I am fed up with the same go around. I asked to speak to a supervisor; she asked me to hold for a couple minutes--I did and I was hung up on.

If I could afford to pay over $300 to drop them, I would in a heartbeat. I hate this service, and hate even more that my hard-earned money is going towards a service that I am so unhappy with.

I will never recommend this company to anyone ever!

After checking my May billing statement I noticed Wild Blue had taken $208.00 out of my credit card, which accounted to 4 months of service. I called on June 1 and talked to Judy. After research, she informed me that there had been an error and on my June billing they would credit my credit card for $102.86, after they had adjusted for the June amount due. She also gave me a $25.00 credit for their billing problems.

On July 1, I checked to make sure they had given a credit to my account, instead I found they had taken $53.15 out of my credit card. I called them again that day and tried to discuss the matter with Ricky, he had no idea what was going on with my account and could not offer any solution. I asked to talk to a supervisor. He put me on hold for 20+ minutes and no one picked up the phone. I called Wild Blue again and this time talked to Shantie. The only advise she could give me was that she would forward my concern to management and they would get back to me within 72 hours.

On July 12 I called them back, as it was well past 72 hours and I had not heard from them, to find out what had happened to my concern with the overcharges. This time I talked to Angel. She put me on hold for a good 10+ minutes and came back to me and said they had denied my claim. I asked for the reason and she said it was because the credit card company had denied one of the charges they put thru in May. I informed her that I had called Wild Blue and put the charge onto another credit card. She agreed and said the charge had gone thru a few days later.

Bottom line is:

WB refuse to send paper account statements so I can review their charges.

They made me sign a new contract when I moved after they had already reinstalled .it.My husband had a stroke. Our circumstances changed and I asked them if they had a hardship clause to release us and they said we had to pay 400 dollar disconnect fee,or wait it out till it was a lesser amountg. It has been a year and and i am still paying 56.36. I still have to pay 200.dollars to get rid of it. I am not using it. Dial up is faster and will not cut you off when your area of air space has used their quota.

You pay for a dead horse. They keep track of your downloads and uploads and then you are cut off after the fair usage quota is met whatever amount that is.I absolutely hated them and even though they are connected to my house and I am having the 56.36 takin out of our account monthly we do not use it and have not for a year.It has been a rip off and lousy service. Dial up is better and dependable. I wish you would close them up. They are terrible and have you by the throat because they can automatically deduct them from your account .

II have written them letters to no avail. They are terrible and I would not recommend them yo any one. My word of mouth is not the only ones We have talked to several in our area who could not wait for their contract to run out so they could be done with them. You cannot find anyone who says I love Wild Blue!!! G. Carol Fenton

We activated Rural Dish Service for internet in March for our parents and it's been out of service more than it's been up. Now it's down completely and their own technical support people have admitted it's because of their equipment, but they will only fix it after we pay them $90 for a service call. WildBlue does not guarantee service for more than 3 months at a time and you must pay a service call to have it "fixed" each time. This seems to be a hidden service provision in the warranty papers. They do not warranty their own system failures, and if this was a regulated TelCo ISP, they could not do this. It's entirely within their technical capability to "break" it regularly themselves to create the need for a service call, and increase their revenues. How much revenue do they earn through monthly service charges and how much do they earn in regularly charged "service calls?" We "must pay" both monthly service, and a regular $90 charge every 3 months to correct their technical problem. This means $300-500 additional cost for the service, which is not stated anywhere in their service notifications.

Had they, instead said, "We'll check out our office and try to fix it in the office, then roll a service tech to fix your problem, but if it turns out a tree fell on the dish, we're going to charge you $90 to fix it," then we would accept that it's the way most TelCo companies work and it's okay. Instead, they said, "Our service will break down and you (must pay extra) to get it repaired. WildBlue is breaking every concept of reliable service and customer support and probably breaking generally-accepted warranty requirements." And, if we wanted to say to them, "We think your service stinks. It is completely unreliable and we want to cancel the service," then they expected us to pay $15 per month for the remaining 21 months. This is a bad service, and even worse customer service. Caveat emptor. Read the very fine print.

I have had Wild Blue for 5 days and it was horrible. I called to see if I could cancel, after only 3 days, and they said that I would be responsible to pay $15 for every remaining month on my contract (I never signed anything). Then to top it all off, after 4 days of service, I got a bill in the mail from them for $88.00. Really, you're going to send me a bill after 4 days? Living in the country, I am limited to the options I can get. I plan on cancelling my service as of Monday and I will not be paying an $88.00 bill. I think having dial-up would be faster and a heck of a lot cheaper. Never use Wild Blue!

I've had the "service" for over 2 1/2 years. From the beginning there connection speed was barley faster than dial-up. I notified them via several surveys but they never answered.

This company doesn't understand customer service. I will NEVER recommend Wild Blue or Dish Network to anyone.

After years of dealing with horrible customers service, incorrect information from various representatives, and the most poor connection speeds ever, we were finally able to free ourselves from our Wildblue service. The only reason we continued to stay with them is because it was the only option available where we lived.

Our bills were messed up on several occasions . I would be told we would be refunded and nothing would happen. I would call multiple times per week to be told one thing by one representative and another by the next.

Ever since we have had Wild Blue we have had slow service and they have continueous screwed up our bill.They need to go out of business. They are a ripoff & I have no intention of paying them one more cent!!

After suffering through the worst service ever, this provider does not deliver as promised. They are a paperless company; therefore, you must give them a credit card for billing purposes. I did that, and I signed a worthless contract. I say worthless, because they did not provide agreed-upon service. They gladly take your $60.73 per month and apologize their ** off.

Nothing changes. Poorest customer service I have ever dealt with! After cancelling and finding that WiFi was available in our area, for 2 months they continue to suck that same monthly charge out of our account. Pathetic...

This grief has caused a near divorce in our family, (super slow) not-as-promised service, and the continual theft of money (billing after you cancel with them). I have then had to go to my bank and dispute (2x) to get this reversed. Extremely frustrating, and it is highly agitating to listen to them apologize insincerely then do nothing about it. Do not sign a contract with this service provider, unless you want less-than-satisfactory service and don't mind paying for it. Horrible company!

If there is a class action suit against Wild Blue out there, I would certainly like to be part of it. It is total fraud what they are getting away with. They have obviously expanded their market way beyond their ability to provide what they say they can. Is there anybody out there who really listens to the little peons, someone in government, perhaps who believes in doing their job that we, the peon pay for. I have had this garbage only a few months and it has not once delivered what it promised. Something needs done now.

I signed up 2 and 1/2 years ago for service. The customer service is horrible. They are rude and they lie. When I asked about being compensated since the net was down at least 10 times a day over the last 2 weeks, I was told that since I had filed a formal complaint with the BBB, I was being moderated. I explained I earn my living this way. I got these exact words as a reply: "Blah, blah, blah."

I've been with WildBlue for 1 1/2 years and have been receiving slow internet access the entire time. It's only slightly better than dial-up. Repeated calls have yielded no improvement or anything other than a series of pre-written answers. Nobody available is capable of making a decision (a wise practice for crooks). Let's put these liars and thieves out of business. Contact **. Flood the office with complaints, they might do something.

I called Wild Blue because the only thing else available where I live is dial up. The representative claimed the service was just as fast as dsl and a lot faster than dial up. I agreed to pay the $130.00 fee for installation and first months payment. The installer came and when I tried out the internet, I thought maybe it wasn't hooked up right so I called WildBlue and they said everything looked good that I had the PRO package which is the highest speed they offer. The internet took almost ten minutes to load my home page (MSN.com).

The service has never gotten better, so I called to cancel thinking maybe I was still in a trial period before the contract. They said the contract was as soon as installation, so I asked how much to cancel? They said 15 bucks per month and I have had it for less than a month, but 15 dollars per month is better than the $80.50 per month my bill was. So I paid the cancellation fee ($345.00) and now I have to send them their equipment back. I highly recommend if you are considering Wildblue please don't, you will be very angry with the speeds and service provided. Complete waste of money! All in all, I wasted about 500.00 dollars and had the service for two weeks.

We live in an "unserviceable" area so no cable or internet service. We decided to try WildBlue. We called and we're scheduled for installation. At least we thought, we were scheduled. Evidently, that was not true after six phone calls that confirmed our appointment. We were finally told they don't install on the weekend. So we rescheduled for a Friday. We took off work so we could be here for the install. Learning from last time we called earlier and low and behold, we once again are not on the schedule. Supposedly, it is for sometime next week. Needless to say I am done. If they cannot get their act together to install the system how can I be confident that they would service their system or that the system will even provide the service that they had advertised.

Luckily, since they never installed, we can get a refund. After reading other complaints, I think maybe we were lucky that they couldn't figure out how to make an appointment.

I signed up with Wild Blue through the Dish Network Satellite. I was told that wild blue was faster than dial-up and I am telling you this service is terrible. I have had it since July 2010 and maybe have used the site 20 times. Since I signed up with Dish Network, I am locked into a 2 year agreement. I think Dish should use better judgment when it comes to sharing their services with companies that do not work at all. I had to wait for my tax refund to come in just to pay off the contract amount for this service. I am very unhappy about the service. Do not, I mean do not use this service. You will be unsatisfied. I don't like having to waste my money on a service that never worked. I am happy to give them their equipment back. It's funny, you pay the bills on time but they can't even compensate you on their terrible service.

We had Wild Blue Internet Service installed in a new home in April 2007. We had cable put in all the rooms to make it easier to install internet and cable. Since we had Dish Network, we decided to try their internet. The installer came out to put the dish up, and said it was a double wire and he could not use the one installed in the computer room. I said fine but do not drill through to the outside of the house. We wanted it run down to the basement. He said he has never done that before and asked my husband if he wanted to do it. I told him my husband wasn't getting paid to do the install and to just forget it. He said he could do it and asked my husband to go to the basement and tell him when the cable was through. The cable never came through to the basement as he drilled the hole all the way to the outside of the house. I was pretty upset. After he got done with the installation and left, we tried to use the internet. It had stopped working.

I called customer service and told what happened. The rep said they would have to charge us for him to come back out. She asked us if it was raining and if we had dark clouds. We said it was raining and cloudy. She said the internet will not work if the weather's bad. I told her they should advertise that it only works on sunny days. She said they would send him back out without a charge. He came back out and when he got here, the first thing he asked was if the clouds were gray or black. I looked at my husband and asked him if we were on candid camera. This could not be for real. I told him I didn't know what color they were, but to jerk the whole thing out. He looked at the equipment, and found it was faulty and said he fixed it. The internet still wouldn't work properly. We called and tried to cancel it since it didn't work. They told us we could not cancel and had to pay for 18 months. I told them there should be a certain amount of time you can cancel without paying for the whole term of the contract. I disconnected it and we had Roadrunner put in. They still made us pay $50 a month for the next 18 months. We should not have been held to a contract when they misled you about the product.

Wildblue has a fair policy act that prevents you from downloading and uploading too much on the internet. The company does not informed you of this when purchasing their plan. Wildblue has slowed down my internet speeds stating Ive abused their policy by downloading too much info. When I call, the company is unable to tell me my daily usage for a particular day as usage is shown by a percentage and not by actual usage. The company stated that they cannot tell how much was used in one day so what I would like to know is, how do they determine your usage percentage? I have not been able to use my internet for 14 days because Wildblue said I used too much and is in violation of their fair abuse policy act. I pay $86.00 a month. I asked customer service for the corporate office and I was informed they cannot give out that number. Please be aware - do not use Wildblue internet service.

This service is misleading. They provide a service that is false and misleading, and to cancel a service less than satisfactory. I wanted to cancel in the first few days of service and they would not let me. Help! I am not the only one here on this service. Google it, it is very bad and us consumers are being ripped off! Help.

I arranged to have a Wild Blue satellite receiver installed. The tech arrived on time. He installed, but could not get it to work on two of my three PCs. It finally did work on one of the three. He was unable to get me signed up as a customer. I tried the service, it was very, very slow. A week later, a lady called to ask me to sign a contract. I explained my problems. She installed an Optimizer for Firefox. It helped speed up, like from 5 miles per hour to 6 MPH. I told her to stay on the phone as I tried to hit my bank. We counted together. It took 23 seconds for the bank sign in page to appear. I explained to her the old service at 100kbs got to the signup page in 3-4 seconds and the Wild Blue response was unacceptable, and that I was not willing to continue with Wild Blue.

She told me I would have to talk to a manager or supervisor and she would have one call me. No one called. I had already paid about $80 by credit card for installation, parts shipment and one month rent. I stopped my credit card service to prevent Wild Blue from ignoring my needs and continuing to charge my card. I am now getting calls demanding I pay. I am telling Wild Blue I will send back their equipment by UPS or FedEx with a RAR and prepaid box, but I will not pay for poor service.

We moved to a new house where we had few choices for internet. After reading their website and talking with Wildblue on the phone, we decided to sign up. Once installed, we tried using and realized how slow the service is and how we were not able to download anything because it was too slow. Just to get on basic websites like Yahoo, it was taking several minutes. When I tried to log onto my Tupperware Sales Force site, it was too slow to load the page. We called in repeatedly telling them that we are not getting the service that we agreed to or as they state it to be on the website. Each time, we are told that they need to run a test and each time nothing changes.

This last call they said that they would upgrade us for a month for free to a faster service. Free. What a joke. They charged the debit card for this without permission and the speed increase did nothing to change the speed. We have asked many times for them to cancel our service if they are not able to meet the agreement we agreed to. Every time, we just get the runaround and told that they will charge us for two years of service and cancellation fees, no credit for the router they sent or the antenna they put on our existing dish. We also paid up front for two years of equipment rental that also would not be refunded. We would not be cancelling service if it was working the way they promote it to be! We are ready to sue and after reading many other stories online we are not the only ones dealing with the lies.

I inquired like many others who have complained about their great-advertised high-speed internet. I live in a rural area and I am so limited with options. I told them what the typical internet use is for which includes Skype and occasional streaming movies. I was told that we would need their Pro package. I installed, paid the fees, dealt with the technician who said everything worked right and tested it on his laptop. I immediately experienced slow internet speeds within the first week. I called Wildblue. They sent a technician. The technician said that everything works fine. I kept the service for 4 months with intermittent internet service during that time to the point of having no service at all.

So, yeah, I signed the contract for 24 months with prepaid modem lease and I will still pay a minimum of $300 to disconnect the service that doesn't even work. How is that? Consumers can't be protected from contracts such as this. The agent I spoke with even had the audacity to say that Wildblue does their contract legally and we are therefore legally bound to adhere to the fees associated with the cancellation whatever happened to paying for what you get or in this case what was expected and not received. Certainly, we didn't get the service that was sold to us at the time yet they walk away with a mint of hard-earned money from consumers who signed the contract.

How slow is Wild Blue? Most hours of the day you cannot watch a simple YouTube video without it freezing several times. My computer is fast and my OS install is fresh. In my opinion, any other option is better than Wild Blue!

I have had my Wild Blue for about 3 months and I can honestly say they need to be taken to court for false advertisement. I expected a lot more out of that service, but since I have used them dial up is the only way to go! Do not ever think about ordering Wild Blue. It is not worth the money.

I had Wild Blue high-speed internet hooked up through my DishNet account. They claim to be 30 times faster than dial-up. It was no faster and in some days, it is slower. I had a technician out to check it. He said that everything is wired ok but agreed it was really slow and he wasn't able to make it any faster. There is a 2-year contract that I do not agree I should have to keep if they can't supply what they advertise to do. They said I could try the higher speed for three months free but it is no faster than the lower package. It costs $49.99 for the first package and $69.99 for the next package up. They said that if I break the contract, it would cost me almost $400.00. I already paid $100.00 to have it connected. My dial-up was only $9.99 a month and worked just as good and in some days even better. Now, I lose connection constantly and have to hit refresh.

We've had Wild Blue for some time now and at first it was ok. Not great, but way ahead of "dial-up". It has been getting progressively worse as time passes. It is now at the point that I miss dial-up! I called the Wild Blue customer service recently and was told that they cannot help in my area. I needed to contact someone locally! So, their so-called customer service is on a par with their internet service! The broadband guy is due here in a week and I'm told this new service will be much better. I will keep posting.

Wild Blue claims internet speeds that it can never achieve. I have never had speeds any faster than a dial up connection.

I signed up for this service and within 1 day I knew it was ripping me off, no movie downloads. Now, after a month of having service, they tell me I am going to go over my minutes. I told them I was going to cancel this service after the 1st day I had it and they want to charge me for a 2-year contract in which I could not get to their web page which they downloaded. This company is ripping of thousands of people. We need help.

I needed an internet service so I called Trendsetters to set up for it. Then when I started having problems with the power cord staying hooked-up into the modem, I called them. They said that I needed to call Wild Blue to set up a service call. So, I called Wild Blue and they said that they would send an order number out to Trendsetters and that they would call me within 24 hours to set up an appointment. Three days later, I called Trendsetters to see what was going on. They said that the guy was sick but she would find out what was going on with my order and get right back to me but there was no call back.

I called the next day and the guy said that he would find my order number and get me set up with an appointment and would call me right back. There was no call back. I called 4 hours later and he said that he was texting his driver to see if he had a modem on his truck and would let me know. I called Wild Blue to let them know that the sub-contractor that they hired to hook up their service was not getting back to me and asked them what they could do about it. She said nothing that I would just have to wait till they got a modem. So I will wait another week until it is convenient for these businesses to get back to me. If I could get out of their contract, I would in a heartbeat and go back to slow phone dial hook-up with people pc. Beware of Trendsetters and Wild Blue, they are not nice people.

We just got Wild Blue about 2 months ago and within the first month, our speed was reduced to lower than dial speeds. I called them to figure out why and they told me that there is a restriction on how many pages, songs, videos, etc. that I could download. So they then gave me a once in a lifetime removal of the usage, but they only knocked it down to 40 percent. So I thought I was okay after that, thinking that if I didn't download so many songs or play games, I would be fine. That was not the case a week and a half later. The same thing happened, so I called and tried to get the problem resolved but they refused to anything about it. They said their hands were tied. So I tried to cancel my services with them and they told me I would have to pay a disconnection fee of 15 dollars for each month left on my contract.

I said okay, but I don't have all the money at this time. Is there a way I can pay in installments? They told me that once they terminate my service, the system automatically takes the fee out and they can't stop that. I then went and read their terms and agreement and found in one section that they have the right to change any of the terms on the policy without your notification. I don't understand how they can alter terms when they want and is in their best interest but won't change or alter it. When you ask, they just tell you they have no way of doing that. I would not recommend this service to anyone. It is very misleading and very poor customer service.

I have been a Wild Blue subscriber for over two years. I originally leased the equipment. Their service was sporadic at best and anytime I called for service I was told I would be charged for the service. They did perform some service calls for free over the years, though. On September 13, 2010 I called to have my service discontinued because I had found faster service at a much lower rate. I talked to Charmaine and was told that my contract had been fulfilled, so I didn't owe anything else and that because Wild Blue billed a month ahead I would get a refund on the next billing day. At this time I told her that I lived on a very low income and that I needed the money to pay that month's bills or I would have an overdraft fee and late charges from creditors.

She said she had already put in for my refund and should get it anyway. That once I got my bank statement showing these extra fees, I just need to circle them and then to fax it to the number she gave me along with my ticket number and I would be refunded that also. I waited on the refund. When the billing day came, there was a charge to my account for $264-plus.

I immediately called Wild Blue and after being transferred numerous times, I was told that my original contract was indeed fulfilled but that when I changed my service to a lower costing plan earlier this year, a new contract was formed and the billing computer saw my service cancellation as an early termination of the contract; thus, they charged another month plus a $200 fee for early termination.

I was told by her that I would get my refund this was the 28th of September 2010. On October 18th, I still had no refund.

So I called and spoke to Rhonda. I was told that the refund request hadn't been turned in until after the 3rd of October and it should hit my bank no later than the 21st. On the 21st, still no refund. So I called, more stressed out than ever. I was told that they were waiting for the customer to fax the bank statement with late charges before I could be paid. I explained to her what was said to the original person, Charmaine, and she assured me that she was taking care of the problem at that moment and that my refund would be in my account on the 29th of October 2010 and would be $294+. Today is October 29th, 2010 and still no deposit.

When I called Charmaine on the 13th of September, she told me that I owned the equipment and could do with it as I pleased but that no one else could use it because it was registered to me. So I am stuck with a useless modem, dish wiring and I have a pole in the way in my yard. I was told at the time of my original purchase that there were two methods of doing it: pay for the equipment and get service at a lower monthly charge or lease it and pay higher. I had to lease it and have been paying the higher amount all these years when according to them now I own the equipment. I am due my refund, the original $30 that was quoted to me on September 13th and the difference in the monthly amount between the purchased equipment rate and the leased plan. It didn't say it was a lease purchase plan, just a lease plan.

I warn you to stay away from Wild Blue. Tell all your friends and families and tell them to pass this information along to anyone even thinking about satellite internet. If you can get cell phone service, you can get faster internet service cheaper and with a company that is better to deal with. Wild Blue has a way of getting their operating capital from their ex-customers' accounts. I wonder if I will ever get my money back. I am really stressed out over this and I'm a nervous wreck.

I went ahead and borrowed the money to make my car payment so I wouldn't be behind on it. But the amount that will cause me juggling of payments and the stress of not knowing what to do or if I will ever get my money back is really hurting me. I haven't been able to go to town to exercise as often as I need to because of no funds for gas. I stress: stay away from Wild Blue. If what they are doing with the fee for the channelization of an illegal contract is legal, it is definitely unethical; if that is, then so is the entire company.

WildBlue Satellite drafted a personal checking for upgrading equipment on 07/12/2010 of $99.95. WildBlue's unauthorized draft of $247.85. WildBlue Satellite Internet Service was paid from my personal checking for upgrading equipment on 07/12/2010 for $99.95. Equipment was installed on 07/20/2010. I have tried every way possible to contact WildBlue, I can't "View My Bill" or "Access My Account." I have contacted customer service by phone and email and chat. WildBlue has drafted from checking, without authorization, drafted $202.85 on 07/22/2010 and $45.00 on 08/23/2010. Caleb (employee) said monthly charges are $75.90 a month with taxes included. This was referred to as the Select Plan. Never was there any mention or direct draft discussion and I am stopping any future drafts. Michelle ** follow up: 10-13-2010. Service was stopped as of 10-13-2010 and admittance of unauthorized (have on mp3) draft and double charges. They're now threatening to charge $300+ for discontinued service.

This has been a total charge of $347.80 to become a WildBlue customer (new contract, I was a customer through Dish for 3 years prior). Unnecessary upgraded equipment for the original $99.95 and routed by phone check is how they gained account access. WildBlue admits unauthorized charges of a second $99.95 and will return $88.00, but first, I have to unlock my bank account to receive this refund and in order to view a contract I never saw, never emailed and never signed. I must pay another $69.95 for service that has been terminated 9 days early according to the bank draft date of August 20, 2010.

When I originally called Wild Blue inquiring about internet service, I told them I did not want it unless they can guarantee good internet service. They assured me and told me I had 30 days to cancel. Well for two weeks, I struggled with poor connection and bad internet. I called them and cancelled. They then told me the cancellation fee and They have argued it with me. They removed $341 from my account. I can't seem to do anything about this. Now I found out they are saying I did not return the equipment and took another $321 from my account without permission or notice. This was 2 weeks ago. I called them and they said they did get the equipment and will return the equipment money, but they are taking another week to return it. I am so inconvenienced not having my money and having to wait on their mistake. I want to let everyone know how bad the service is. I want my money back.

I signed up for an account in March 2010. A month later, I started getting calls that I needed to go online and sign my online agreement or my account would be canceled. I logged on and I couldn't sign it because there was someone else's name on it and signed by some other person in Ohio! So, I called them and they "fixed it" and said I had 2 accounts, not one! So, we talked for an hour and the lady canceled one account for me, so I thought. Next thing I know my service is canceled! So I called them again and apparently they canceled the "good" account and left the wrong one as "pending". In this time, I also get a box to mail the modem back; I told them I had no 2nd modem to return!

So, my credit card gets charged over $300.00 for a modem I don't have! I have to call them again and they give me 3 months free service. Now, 3 months later, my service is suspended. I called them and they have my incorrect credit card. They have the correct credit card, mind you, to charge on the other account! They also tell me I now have a 3rd account! I had to leave work early one day to be home before 4 pm to call them while I'm in front of my home computer. I have never had such poor service and lack of professionalism in my life! I have told them to cancel my entire account, but they said I would be liable for all fees relating to my 2-year contract! I find that amazing since they are the ones who tore my contract to pieces with their business practices!

I have had the service for over a year. On September 1st I began having connection issues, at first I thought they were doing some work on their system. Two days later I called and told them what was happening, since it was cloudy that day they would not issue a work ticket because they said the other department would blame the weather. So I called the next day with sunny skies and was told they would issue a service repair order and it would be 48 hrs before someone could come out. Someone would call the next day to confirm a day. I received no call so I called back in the evening. I was then told that they would not come out that fast and I was misinformed. That the repair order was for September 22nd, I told them that were unacceptable since it was almost the whole month. He said since I had no service he would up the priority and they would come out quicker.

Again they would call my cell phone the next day and let me know a new date and time. Again no call. I called back and was told the order had not been put in for a higher priority. This continued almost daily until September 19 when I was told by a lady that the order had been sent to the wrong department and not given a higher priority, well at that point it didn't matter as the original date was September 22. She told me I would receive a whole month's credit for the loss of service. I had already been told that there would not be their $90+ dollar service call on the rented equipment that belongs to them as long as it was an equipment issue. For the record they normally would charge you even if you rent their equipment and it is an equipment issue. So the repair guy finally shows up, of course I was given a 8 to 12 time frame, so had to take a morning off work.

He finally decided to make it at 1:15. In the end the problem was from the original installer, he had not used the correct connectors on the cables outside and the weather had caused them issues over time. So he got it fixed and all was good, until October 1st when I had $59.95 taken out of my account. I called wild blue and was told I did get a credit, for one month and half the service call. I asked for a supervisor and got a very, very, very rude lady. She informed me that since no one had noted the account I was going to get a full credit then I would not receive it. I asked her why I should pay to repair their equipment that I rent and especially when it was due to their installation person installing it wrong. I was told I should not have waited so long after installation to tell them it was wrong.

I asked this not so nice or bright lady how I was supposed to know it was wrong until the service messed up and since it was due to weather deteriorating it over time how would I know until I had issues? She not so nicely told me that was my problem and that there would be no more credit, and she would note the account that no one was to give me credit. I told her I would cancel and she informed me fine but they will bill me $15 a month for six months which is the remainder of my contract. They make you sign a two year contract with them.

I asked her why she was being so hateful from the time she got on the phone. She denied it and told me that again no more credit so deal with it. I asked to talk to someone above her and she said she was it! I will be canceling my service as soon as I get Hughes Net out to install. I will have my bank stop their payment and they will not get their $15.00 a month for six months. I have no issues with their internet service but their customer service is unreliable and awful. Most are nice but do not do their job and are a pain to deal with. I would NOT recommend anyone sign up for this service. If you do go ahead and buy the equipment because you will pay to repair it no matter what happens with it. I have never dealt with more crud from customer service before with any company!

First off, the installer had no idea what he was doing. He wanted to borrow tape from me so he could tape the wires (SAT TV/internet installation) around the walls of my bedroom and I had to show him how to run wire under the carpet. Next, he stuck the outside wires into crevasses of my home that later fell down all over the place. Finally, he was through and things worked fine for a few months. Then I got a letter saying I had exceeded the bandwidth and my speed would be slowed down because of it. Since I am the only user and wasn't on the system that often, I didn't worry about it but noticed that while they turn it down quickly, they don't turn it back up "ever".

Now again, I received a notice saying that I have exceeded the bandwidth. I hadn't and this time I complained, received a note saying that they made a mistake and not to worry about it. The following week, I received another note saying that since I had exceeded the bandwidth, they had cut my speed again. Since they had never increased the speed after cutting it the first time, I have a hard time seeing what they have done now. Can speeds become negative? Anyway, stay away from these people. They are crooks, liars and customer abusers and from this point, I will spread the word to all. These are not the people you want to entrust anything to. By the way, "if" you can get through to their support, "if" you can understand them, they will probably tell you to not hold the phone as close to your nose and then hang up on you like they did with my wife. Like I said, rude customer abusers.

I purchased Wild Blue Internet service because there is no high speed service where we live. The installation was free, but I had to dig the hole for the pole and bury the cable myself because the installer had a sore arm. After about a month, the service was stopped because we exceeded their limits. I called and asked what was the problem, and was told we exceeded our allotted download/upload limits. They did a one-time good deal of putting us back on-line but this service could not be repeated.

About a month later we were again cut off, and this time we were suckered into upgrading to "better"service. We now pay $69/month and our service speed is down to slower-than-dial-up speed. I called again and complained about the situation of having their best service, and I couldn't use the internet. They told me it was my fault for using the internet too much. We now have to wait day-by-day to see if our threshold falls below the allowed limit, so we can get a higher speed again.

I asked about getting out of our contract (2 year contract). I was told it would be $15 for each month remaining on my contract, and since I've upgraded two weeks ago, I essentially had a new two-year obligation. So $360 to opt out. Wild Blue uses nefarious business practices, and provides a sorry service. They also use false advertising. Everybody who uses, or has had a problem with Wild Blue, should band together and file a class action suit against this rip-off company.

The emotional stress of having to deal with this company is extreme, coupled with the frustration of poor-to-non-existent service, slower than dial-up service, and rude, uncaring technical service personnel. There ought to be a law against it.

When I inquired about their internet services, I explained the problem that I was having with my current provider, signal interference. I also explained that I teach classes online, and I must have internet access to keep my job. This is the only job I have. I asked how often the internet service went down, and he said, "you will never lose a signal". I found that hard to believe, but the installer, Shawn, told me the same thing. During bad weather, the satellite switches to another one that was functional, and that my speed might be slower, but that I would never lose my signal.

Both persons I spoke with told me the exact same story. I had problems with the service being extremely slow, and called less than 12 hours after install. I also have a billing problem. I was told that I could pay up front for an equipment fee, instead of paying $5.95 per month. I was told that I could decide at the time of installation, and the sales person never confirmed with me, if I wanted to pay up front or monthly.

Prior to install, I told the installer I wanted to pay the fee up front. He said that all I needed to do was call and let them know. When I called I was told that once I was activated that, they could/would not change it. I feel that I was lied to and that Wild Blue misrepresented their capabilities. I suspect they knew when they were installing the dish, that the signal was marginal at best.

I suffer from anxiety and stress. As you can imagine the possibility of losing my only income due to no internet service is very upsetting. They were able to install my service in two days, but it is going to take a week for them to come out, and "reset the signal and tweak" it. I must find a provider that can actually provide a signal. I am now locked into a two year contract, when their service does not work. I will have to travel to a wi-fi location in order to access the internet, and keep my job. I can not afford to do that on a regular basis. Nor can I conduct a live classroom session from a public place, such as McDonald's.

I have Wild Blue Internet through Dish Network. They have horrible customer service. I have been hung up on numerous times and left messages for supervisors that have still not been returned weeks later. I called the last time because my internet service was not working and they informed me that their service was working fine so it had to be my router or my computer. I informed them that I could pick up the neighbor's internet wirelessly so that was not the problem.

The agent said that it's not their service so I asked to speak to a supervisor and they didn't answer. So I left a message and my call has never been returned. I have had numerous problems with the Wild Blue Service and I would not recommend Dish Network or Wild Blue service to anyone else. I have seen the commercials and Dish Network claims to have the highest customer service satisfaction! I just would like to let others know how horrible their customer service actually is and how rude that can be to customers.

I sold my home in Texas on May 14, 2010 and bought a new home in Wisconsin for a closing date of June 17th. Now, I was homeless for about a month. I was staying in my mother's rental house on the lake in a very rural part of East Texas. I was faced with driving almost 70 miles one way to get to work. My husband and I both work from home for a major company. I contacted DirecTV to have my services put on "hold" until we made the final move to Wisconsin. I then started looking for internet service in the area. After speaking with 3 different companies, no one could offer me high speed internet that would support my home computer and 2 work computers with enough speed to run my VPN. I knew from commercials on TV that DirecTV also offered satellite internet, so I called them and was referred to Wild Blue. I was nervous of a company I had never heard about but DirecTV ensured me that I would be pleased with their service, so I called biggest mistake in my life.

The sales department was very nice, appeared to be knowledgeable and ensured me that their "middle" plan would accommodate all of my needs. When I first called Wild Blue, I explained to them about my 1 month temporary living, my need to run home and 2 work computers with VPN out of my home. He insured me that everything would be fine, no problem, and if I needed faster speed, I could upgrade to their small business highest speed. They did inform me that they have service in Wisconsin and I thought that maybe everything would go fine. I set up an install date, asked my mother to meet with the installers to have equipment set up.

They where 3 hours late. When they finally showed up, the installer explained to my mother that they could not install the equipment as I did not have my computer there, which I explained to the sales person that I was having my mother there. The sales department never mentioned to me that I needed my computer there to set up equipment, sorry I am not a computer geek. So we rescheduled for another time. I took over my PC and let my daughter be there to have service installed. I was told I needed a router, which I purchased.

The installer refused to touch the router, no problem, and according to my daughter everything was working fine on my home computer. Friday, moving day comes and all my belongings are now on the truck to Wisconsin. I move into my mother's lake house, set up the router with no problems, hooked up my 2 work computers (1 desktop, 1 laptop) have no service, local only, so I began to call.

I made a series of 3 calls between Saturday and Sunday and customer service advise me that we only had the base package. I explained to her that I had ordered the "middle" package and she said, "no problem, I can switch you it will take 30 minutes." I waited the 30 minutes and for about 1 hour, the service worked decent on my home PC. I attempted to set up my work PC, no service through the router. So I tried to see if not using the router would make a difference, it did. I could now get on the internet. Sunday, no service. I called again and was advised that I would need to upgrade to the small business plan, I agreed.

We were able to run 1 computer at a time on Sunday and Monday I made the 70 mile drive into the office to work. I received a call from my husband in a panic because he had no internet service. I called again and was told I need to download the "get optimized" off their site. After about 2 hours on the phone, I finally had him able to read emails from work. He was unable to open documents, join live meeting, update spread sheets and basically other than being able to read email, could not work at all. I get home, install "get optimized" and the home computer worked good for about 30 minutes. I tried to watch a TV show off the internet and about every 2 minutes it had to reload. I grew frustrated and gave up.

My husband is furious as we are taking turns driving into the office each day. He calls customer service and talked with Maggie in the business sales department. She is the one that told us that their system is not compatible with VPN. First I heard of this and that was my opening line when I did my initial order. He explained about running multiple computers off the same line and she advised us that their service does not always allow multiple computers based on the signal you receive. Since I had no other choice but to continue with the service until we moved, we where ready to say good bye to Wild Blue.

I called June 8th to terminate service on June 11th. I was advised they could not do a future termination. Asked about the equipment and do I need to send it back and was advised they would take care of all that. June 11th 2010, I called Wild Blue to cancel service. I went through the discussion about early termination etc. and I agreed. I got in the car and moved to Wisconsin. My first day back to work was June 21, 2010. Based on my previous issues with Wild Blue, I contacted them again to verify my disconnect and to inquire about my ticket. I had previously requested a ticket to opened so that I could speak to someone from the corporate office regarding the sales call, service I received and their customer service.

When I was told that they had no record of my call on June 11th, I said why not and they had no answer for me. I explained about terminating service again and was told they could not retro term any service. I asked to speak to a supervisor and was transferred. I explained my entire story to her, told her I wanted service canceled and she again to me she could not retro back to June 11th that she could only terminate my service on June 21st. I was upset, asked why there was no record of my call, why was service still on and what happened to my ticket from corporate to call me. She went through the same thing with me about canceling the order, they would come and pick up the equipment etc. and gave me the disclaimer about terminating service. I agreed as I wanted the service gone.

See by terminating my service on the 21st instead of the 11th, they where able to charge me another month of service plus the 22 months of cancellation charges. I was not happy but agreed to do anything to get rid of this service. I asked about my ticket to corporate as I had not been contacted by them. She did look into the ticket and told me that is was closed, there was nothing corporate could do. I asked why was I not notified and she told me that when I had not received a call back in 48 hours I should have called them to inquire. So after 2 hours on the phone on June 21st with Wild Blue. I thought my troubles were gone. I asked them not to bill my credit card for the termination fees to send me a bill and gave them my new address.

I have now been charged for 2 months of service. When I called on Aug 16th as my credit card was charged again, I was told my service was never canceled. They gave me the entire bit about how they could not retro term my service, I asked for a supervisor, then another, then another and demanded to speak to someone who could help me. They told me there was no one who could help me. He went through the entire pitch about cancellation and that he would be sending me a UPS box to mail back the equipment.

I'm in Wisconsin. I thought they had already picked up this equipment. He tells me about the $300 fee if I don't send it back, they can't credit me from my past 2 months (my husband paid my credit card bill for July without looking at the statement). When I asked this supervisor about my call on June 21st to confirm cancellation the only notes in my file where that I called about my sales call and the ticket. A 2 hour call with a supervisor and he had 2 lines of conversation. After my call on June 21st, I did send a letter to the corporate office explaining in greater detail than I did here about my experience with their company. I have not had a response. Please, please do not use Wild Blue.

I received in the mail advertisement for Wild Blue Internet service through Dish Network Satellite TV, which I already have, and have been quite happy with for almost a year now. I spoke with a salesman on the phone through the Dish Network Automated telephone system. I unfortunately forgot to write down his name. I agreed to pay 99.00 to install the service, although Hughes Net was offering free installation. I felt that since I had no problems with my television service, that it would be worth the charge to have a service Dish Network recommended.

The salesman assured me that I had enough broadband service to do "the normal amount of downloads that the average person would do, as long as I was not operating at a level that a business would operate." I had the service installed and was happy for about a week, after which my serviced slowed to essentially a halt. 30 minutes or more to pull up the Google web page. I called wild blue to investigate the problem, and was told that I was over the 100% point of my available download limit. I explained that I did not do any downloading other than normal surfing of the web and automatic updates on my computer. They pulled up my history and said that streaming video had taken up all of my allotted broadband. When speaking with the salesman initially, I explained that I did use Skype and do some teleconferencing with friends. This is when I was told that as long as it was not "commercial usage as in a business" that it would not matter.

Now I have no problem saying that this just does not work for me and go back to dial up, which is a little slow, but not 30 minutes per page slow! But I'm told that I'm now locked into a 2 year contract and am obligated to pay for 2 years of service that is not usable. I e-mailed California Consumer Protection to see what the grace period for internet service is, since I've only had the service for 2 weeks. But they told me there was no grace period. In my naivety, I thought there was a grace period for any service or product, but was informed that there are essentially, "no consumer advocacy laws that apply to the internet". So apparently, I'm just SOL and stuck with a service that is unusable. I feel at least obligated to warn others, and thus this message. Thanks for the space.

They do not provide the service as represented. Faulty equipment was installed (incorrectly) three (3) times then they billed for service calls to repair the mistakes made by company installers. They then lied about free service call to fix the last problem and billed $191.58 for a $79.99 monthly bill.

Because of my grandchildren were playing a game on the internet, I went over my FAP (Fair Access Policy). I then had to wait 30 days before it went below 70 percent to have my speed come back up. It has been over 24 hours that I have been under 70 percent and I am still not speeding up. I pay $79.95 a month for my internet and to have it slower than dial up for a month is outrageous. I think it is very wrong for them to be able to do that.

I am taking college courses online and many times I was kicked off. I had to drive into town to the library for my tests and studies. Why pay this much if you can't use it? I live in a rural area and satellite or dial up is my only option. They know this and therefore, they are wrong in their treatment of their customers. I am checking into another satellite company now. I would not use Wild Blue if I were you.

The agreement was $99.00 only to get started with WildBlue satellite internet service. They waived all fees and the cost is just $99.00. Then three days later, they pull another $179.00 that I did not approve. They recognized the error and said it would take a month to put back the money. They were sorry for the inconvenience. They were going to give me two months free service and a $35.00 goodwill credit. In about a month, I got $124.90 back not my $179.00. Now two months have gone by and I still have never seen the two months free or the goodwill credit. In fact, they have taken money each month.

When I called to resolve the problem, I get a different story from each person. So I tried to talk to a supervisor (Ricki) and he cannot tell me why they continue to take money out of my account unauthorized if I have all this credit! WildBlue cannot send me a paper bill because they are supposedly a green paperless company. That is really just an excuse to have direct access to your bank account. They have never honored what they promise, but instead shifted the blame. Warning to all: stay away from WildBlue service. I am never going to recover my money. They lie!

I initially ordered and got the service and 6 months into the contract, I had the opportunity to move into a nicer office a block away from current office where I had service. I contacted Wild Blue to have the service moved, since one of the reasons I went with them was because I was able to move the service when needed. They said I could either get my own installer and I would have to get up to the second story and get a piece of equipment off the dish, or they could send their own installer if I agreed to extend my contract to a full 2 years from the date of the move.

I agreed to that. I was told that the installer would call prior to the date he was coming and I could discuss getting the satellite piece. No one called, and the day prior to the installation I called and was told not to worry, that they didn't need any of the old equipment and that to warranty the equipment for 2 years it would all have to be new, and it was being sent with the installer. I asked if they didn't want their equipment back, they said no, because they couldn't warranty it.

So the installer came out and put in the system, and again I asked him if he needed to get the equipment, and he said not, it wasn't needed. The next month, I got billed for service at both addresses. When I called Wild Blue they said my order hadn't been done correctly and they would fix it, but it might take awhile to get my money back, even though they can take it immediately, apparently it takes a few weeks before they can put it back.

I did receive my money back about a week and a half later, only to be billed 2 more times. I called each time and was told that it had not been done correctly and was being escalated, and would be taken care of. Finally, they stopped service at the old address then they took $272.75 from my account because of "early termination". What?? Didn't I extend my service? I called again and spoke to a customer rep, who insisted that I owed the money and finally asked to speak to a supervisor and after a wait of approximately 315 minutes a supervisor came on the phone, did not listen to my story, but said "I know the story, the rep is right, you owe the money. You need to check your contract, and send us back the equipment".

I tried to explain that I had not terminated early, but he said that he trains the reps himself, they don't say things like "we don't need the equipment" and you need to be responsible". He repeated 3 times that they needed the modem and cable back. "And we sent you boxes to return our equipment and you didn't". I was very angry by this time and told him that I never received any boxes or requests for return of equipment. He essentially called me a liar.

I went back to my previous landlord and obtained the modem and cable that was still at the office. I then called back to a service rep, who was actually very helpful, but he stated that I also needed to get the piece off the satellite dish. He also stated that any boxes sent for return of equipment would have been mailed to my office. I asked him to look back at my file. I had specifically stated that I received no mail service at my office and UPS did not deliver there and any mail needed to come to my home address (which the first box of equipment was sent to).

So now I have to hire someone to get the piece of equipment that apparently the installer should have gotten and placed on my new dish so I would have continued service, and not early termination. Then I have to fight to get my money back. The insanity just doesn't end! I am having to dispute this amount, because I am a very small business and it will take approximately 1/4 of the total in my account. I was never contacted by email or by phone or even told in the 5 phone calls that I made that I was looking at early termination or return of equipment.

I discussed purchasing internet service with Wild Blue Satellite Internet Services and was never told anything about a fair access policy. I was very open and honest with the customer service agent and stated I needed the service to enable me to pursue my college education online. I was never told I would have to dish out almost 200 dollars to have the service installed because the person who showed up was ill equipped. Now I have an awful telephone pole in the middle of my flower bed.

I was never told I would have to monitor my downloads or I would have to decide whether to go sleep deprived or fail my college classes because I had to stay up all hours of the night hoping to obtain some sort of service so that I would be able to handle my obligations through my college classes. I ended up going to visit my local library and using their services out of pure desperation to ensure that my class work was taken care of when I was paying out $86.33 a month for a service that was constantly being limited.

I cancelled my services and the customer service agent failed to document that fact. I am a widow with 3 children; I am trying to do the best that I can to support my children and further my education. I recently am reentering the work force and went to fill up my vehicle with gas to ensure I would have sufficient gas to travel back and forth to work. I was informed that the balance on my card was insufficient. I called the number on my card and found out that against my wishes a payment had been taken out of my funds for a service I had already cancelled.

When I contacted Wild Blue to dispute this I was told that they have every right to take funds out of my account, even though every payment that was ever made was a one time payment and I specifically stated that I did not want any more directly taken out because my card is a government funded institution card and the dates vary when money will be deposited. The company was poor at providing service, useless when I needed to be online and when I decided to terminate my services did not ensure that was taken care of and fraudulently removed funds from my account.

The advice I am giving anyone in the Information Technology world where I am exposed to through my college experience is if you have an opportunity to deal with Wild Blue Satellite Internet Services, run the other way, do not walk. They are not a company of honor; they do not care about their consumers and have a lack of values.

It was a misleading 14-page contract. Services are very slow, and if you want faster service, you have to pay more. I do not know why we have to be penalized to pay a contract for earlier termination when one, as a consumer, is not safe with their service. I think something is wrong with this fishy business and further more, that we the State of California allow businesses to perform services in our state. I hope we consumers should learn to not to trust this type of business anymore.

I received WildBlue in October 2008, and the first 30-day service was okay. The speed's not what they said but better than dial-up. After that first 30 days, my speeds have been really slow. I am on the 12000mb download package. I know the download measurements (software) WildBlue is using is flat-out bogus. I used Verizon wireless while out-of-town, months at a time - with only 5000mb allowed in 30 days and my constant usage with Verizon never exceeds and speeds stay consistent. In comparison - WildBlue should be giving me more.

WildBlue business practices are unethical and I will cancel this service when my 2-year contract is up and I warn everyone, Don't use WildBlue. Something has to be done with this company! I guess they figured that they are safe in providing everyone with the same crappy service, but their lies will catch up to them! My business had suffered. I have to drive up town to get my Verizon to get a signal so I can just upload and download business files - mainly PDF, Excel and Word documents because WildBlue is so crappy every time I try to use it and can't get my work done.

On May 28, I authorized a Wildblue sales to debit my BofA credit card a deposit of $99.95 for satellite internet service. I was told this deposit was refundable if the service was not installed. The service was not installed because I would not sign a two-year contract. The location is in Pitkin Colorado. The Wildblue record number is **. Please back off the deposit from my credit card. I am in Pitkin and do not have a telephone.

I had broadband with Verizon. The only reason I wanted to switch to Wildblue was so we could have more than one computer on internet at the same time. We had few problems watching Netflix with that system. So I asked the people at Wildblue if I would still be able to watch the movies on Netflix. They said I could but I might need to upgrade the band usage because it would use more. I said I don't mind that but I do want to be able. We have not been able to watch movies on this. Evidently, I'm the only person in the world that doesn't know that satellite internet doesn't do live streaming video. The salesman assured me there would be no problem, sold me package, and then gave me a phone number to call back if there were a problem:

After a week of total frustration and many calls to Wildblue and Netflix,I want to cancel my agreement, The woman I talked to in the cancellation department told be to call back in a week to find out if they had accepted my complaint as ligament. She seemed to think the complaint did indeed indicate that the salesman misrepresented what satellite internet was capable of get my money. She gave me a ticket number and told me to call back in two days.

I called back and was told by a supervisor (after requesting one) that no, I would only have to pay 50% of the early termination fee. So if I terminate, I am out the $99 to install the equipment and $150 in early termination fee, plus the frustration of this first months bad service. Unbelievable. I was also told that the rain would not affect reception, only piled up snow. This has also proven to not be true. Wildblue is not an ethical company, does not stand behind their product or service, and should be boycotted. Spread the word!

In 2006, being a tech nerd, I was fed up with slow, dial-up Internet. Since we live in the country, seven miles from town I was excited to hear that our small community was getting DSL through our phone company. Well, guess what? We were three miles too far out to get it and our only other option at the time was Wildblue Satellite Internet. We got so ticked off at our phone company and their refusal to try to accommodate us that we canceled our land-line phone and took their Wildblue Internet. The cheapest package cost at the time $49, which is what we got. This was as much if not more than what the DSL would cost, but really wasn't noticeably faster than our dial-up. I was told about the Fair Access Policy and never really worried about it too much.

Our phone company/Internet provider has a web site in which you can monitor the usage, but we never felt the need to check it. For various reasons, I was becoming more fed up with satellite Internet. One was reliability. If it was raining four states away, we'd lose connection. If it was raining on our property, we'd lose connection. If it was windy on our property, and it's almost always windy, we'd lose connection. We also have DISH Network's satellite dish next to our Wildblue. Yep, we're a two dish family. We have less trouble with DISH's reception than Wildblue, and they are right next to each other. A large tree is also causing havoc for both dishes' Southern exposure.

Anyway, until our daughter and myself discovered Facebook last year, we didn't have too much problem with usage or going over our FAP. About a year ago, we started noticing decreased connectivity, and slowness. Yes, we were playing FaceBook games a lot, and occasionally would watch a two or three minute video, but it wasn't as if we were streaming videos all day long. Due to slowness, many times we would spend hours on FarmTown because it would be so slow and take forever to load or do anything.

One time, I finally decided to call tech support to find out if there were problems with our connection. I was told that it was slow because we went over our FAP a couple of time over the past couple of months. So, last July we reluctantly upgraded to the next highest package, and are now paying $69 a month. We didn't notice any increase in speed by doing so, only an increase in cost. We've also since cut back some on our game playing, and constantly monitor our usage.

Even with the cut back in game playing we have on several occasions been in the yellow, which is over 80%. When this happens, we cut back even more. I realize that with my daughter being home during the day for the summer and over Christmas vacation our usage would go up, but it's really getting ridiculous. It was a real struggle to get back into the green after being in the yellow December 2009 through March 2010 and that was with the middle package. We finally got back into the green in March and have stayed in the green by watching and limiting our usage. We are using the Facebook games less now than we ever did and for some reason, at the end of June jumped back up to the yellow. What is really weird is that just about one month ago, June 10 - 14, we went on vacation and unplugged everything including our Internet satellite. In other words, there was no usage from us. During this time, it dropped only from 68% to 62%. That was with no usage.

What's even more strange is that on June 30th, we jumped up to the yellow again up to 82%. Since usage is also based on a 30 day rolling usage too, 30 days ago, we were not only in the green but also on vacation. As of today, July 12 we are at the highest we have been since March, 88%. Why could this be? We aren't doing anything extra and in fact are doing games and videos less than ever. Funny thing about it all though is toward the end of June, just about the same time we jumped back into the yellow, a neighbor 1/2 mile away called me to tell me that she just got DSL, and she gave me the number to call our phone company to inquire about getting it too. She was told that even though we are 1/2 mile further away than she is, we should be able to get it.

I've been calling our phone company several times about switching over to DSL. Since we've had Wildblue since 2006, we own our equipment. So, basically that will go to waste, but it's worth it if we can get DSL. Well, today I called a third time and had the local guy call me back about coming out. They are offering a bundle with the DSL and land-line phone and 60 minutes free long-distance for less than what we are paying for the stupid Wildblue. When the guy called me back, he more or less said that he couldn't guarantee that we'll be able to get DSL, but that he's fairly sure we will. He just said he'd have to come out and hook it up and see. He also acted disgusted that our neighbor was telling everyone around her about the DSL. He thought he should be the one telling us. If that was the case, we'd still not know about it.

Don't buy WildBlue, period! Other than the numerous complaints about the speed of service, their latest scam is to bill you for equipment that was returned to them. Here's the deal: I moved and did not take service with me, but they took out a $78.00 fee for 5 months left on my contract (which is fine). However, their latest fraud is to send you a standard box to put the modem, TRIA, and ethernet cord to return. Then, what they claim is that they only received part of the equipment. In my case, they claimed they did not receive the TRIA that I sent in the same box as the modem. That way, they can say they received your package, that you have proof you sent, but you just "forgot" to return the TRIA.

Total baloney. And you have "no proof" that you sent "all" of the equipment unless you video recorded your entire packaging in front of the UPS employee. Even then, you will "never" get your money back and you lose it out of your bank account when you least expect it. I had a feeling they would try something and thought to cancel my credit card, but I disregarded it as I was following their rules by paying the cancellation fee and returning the equipment.

I called and was told that they received my equipment. So I didn't cancel the card. And what do you know, I was billed a month later for $160.00 for a missing TRIA that I "returned," which they claim was not received by the warehouse. Tip: cancel the credit card you ordered service with immediately before you cancel service with them. I'm positive that they will still bill you under this latest scam, but at least that way they cannot forcibly take money out of your account when you least expect them to. Absolutely, do not trust this company. This caused a loss of $160.00 for the equipment I returned. Plus, like the others, I paid at lead $450.00 to the installer.

I have been a WildBlue internet customer for almost 2 years now. I signed up for the middle of the 3 plans. When I signed up I was told I would have a minimum download speed that I could expect, along with my the maximum speed. However, I have never had the full speed and certainly they have not complied with the minimum that could be expected. A few months ago I was notified that I had exceeded my band with usage according to their fair access policy.

When I explained that this was due to my having to leave my computer on on night and all day finish downloading, they explained it was probably due to the number of people using the internet. When asked why I wasn't getting my minimum download speed they transfered me to tech support. Technical support found out that my modem needed to be "reset". After this the download speed improved considerably. Then it went back to almost nothing. I called again, they suggested I upgrade my plan, so I did. Now I pay $79.99 a month and it is the same poor download speed. Once again I received a notice that I was reaching my band width threshold limit. They are definitely dishonest. I have never gotten the guaranteed minimal speed for the money I have paid. Fortunately, my contract expires in two months.

When I signed up, I understood that bad weather here and at my portal would interrupt service, which it did; I did not expect to be solicited by the installer for a pyramid scheme.

I was required to purchase the dish and sign a two-year contract. Since I need this service only five months of the year, I found this quite pricey, but I had no other choice; dial-up or satellite, that is all that is available here. So, upon the assurance that when the contract had run, I would be able to suspend service for those months I am in another state, I braced myself for paying nearly $2000 (two thousand) for ten or eleven months of service.

The next real problem had to do with the business office. For reasons that escape me, they were completely unable to update my password for some months. Every call (and I averaged one every ten days or so), service or billing, resulted in a long litany of questions and answers. I terminated every call with a request that the password be updated then and there, and was assured it was so; subsequent calls made it clear that I was being misinformed. It got to the point that I would not call even when I needed service because I was so frustrated with their inability to update my password. Finally, due to work on my roof, I had to call; the dish had shifted and needed realigning. This time, over a year later, they finally got the password updated and it still is on file about 18 months later.

When I have service, weather permitting as noted above, it varies between slow and very slow. For example, from about 5:00 pm to 8:00 pm M-F, I don't even bother; download speeds run about 18 kb/s, far slower than dial-up! The same is true on Saturday late mornings and Sunday evenings. I am still debating whether I want to have a phone line installed just for dial-up internet purposes. It is pertinent here to note that the people who speak with you when your service is down are without exception helpful, pleasant, and willing to do whatever they can for you. Since what I most often need when my service is down is a weather report, they unfailingly provide me with same while on the phone with them.

My two-year contract was up some months ago, and I am now preparing for my semi-annual move to another state with my job. I have tried three times to put the WildBlue service on suspension; all three times I have been told something different.

The first time, I was told that I must call back within the billing period in which I wanted the suspension. I waited a full four weeks and did so. This time, I was told that the suspension would go into effect on the selected date.

At this point, I am documenting every call concerning the suspension of service. I have a suspicion that they will be trying to bill me despite my very clear wishes to suspend service; and if so, I will indeed dispute the charges through my credit card company. So, in summary, dial-up speeds at T1 prices, poor, and in the case of the pyramid scheming installer, downright illegal practices.

I am glad to know I was not the only customer to have a horrendous experience with this company. The installation required an additional $180 undisclosed fee. The service was slow support was pitiful and the regulating authorities should investigate. About 15 months into my "contract" I was no longer able to afford because of permanent disability fixed income and foreclosure of my home. They still wanted their $203 "cancellation fee" for service I never got! I too would like to be made aware of any class action suits. Shows on my credit report as bad debt over 120 days past due.

I ordered internet through Direct TV, which referred me to Wild Blue, which put my order through Blacksheep (their retailer). I was sent the equipment and through email from DSI. I was told their was no calendar date therefore to call to set up an installation date. I have called and called and all I get is the run around.

Wild Blue says that Direct TV has set up and do the install and Direct TV says wild Blue has to set up and do the install? They are both playing the he said she said game and I'm left with no resolution to my install problem. I have had the equipment for 2 weeks now and no one has called me back with any information regarding my installation.

I have called several times but, I still have been left holding the bag. I called again and was told that I would get a call back yesterday. No call. The useless equipment is sitting at my house, I still don't have any answers. I paid for this equipment ($125.95), which is still sitting in the original box, still with no install date and no service and again, no resolution to this problem.

I have mailed them and called Wild Blue requesting my service be disconnected as it does not work. I certified receipt mailed my request and they continue to send me letters stating I owe them. I have been harassed, stating I need to pay for service I never received.

I do not have a consistent use of internet, no service. It doesn't matter clean sky or not, little or no service. I can't find a number to complain to them directly.

I contacted you folks the other day to complain about this sleazy company and I am pleased to announce that I got my money back because I contacted the police on this matter as what they are doing is considered fraud, and lo and behold, the next day all my money was back in my account, the bank refunded the overdraft fees and I canceled the debit card that they lifted the money from. From now on, no one is getting my bank account number! I will still use it for groceries or gas, but as for paying bills, I will be mailing out money orders from now on. And after reading piles of complaints about this sleaze operation, I encourage anyone who is owed money from them, they should contact their local police. While they will consider it partially a civil issue, they will do the best they can to put the fear of God in them!

Also, I found out this morning that they have been shut down because of all the complaints. MI Attorney General is asking for an investigation due to so many complaints. So what this means is they are not accepting any new customers, not that they are gonna have a lot now anyway. The word is out about these fly by nights. So I do hope everyone I read about here will be successful about getting their money back as well.

This was worse than dial-up! Right from the minute it was hooked up, it never worked! I called to complain. Nothing was done, and last week, they charged my bank card $387 for the cancellation fee. They had no right to do this, as why should a customer pay for something that does not work? I am retired and living on SS. And they wiped out my entire bank account and overdrew my account by $400. I have no money to live on now! And I called, and they just give the same crap they always do. This company needs to be shut down!

I want my money back. How am I supposed to live, as I live check to check and I am disabled? They took advantage of a disabled person. I gave them $99 to install it, and I was not happy from day one. And when I called to complain, nothing was done. So I have given up and had that installation company take it down! And they dumped them and are refusing to do anymore installations from them due to the complaints. They were getting 20 calls a day sometimes about this lousy service!

So please, if you can help me get my money back, I would be so appreciative as I need it! They had no right to take that money without my say. So this is as sleazy as someone lifting a wallet from an old lady! And I never gave them my back account number. I got their service through Dish, and they gave it to them. How sleazy was that?

So I dumped Dish. I was a customer and a happy one till this happened, and I went elsewhere! So please, someone tell me what I can do? I have no money right now, and my account is overdrawn. My other bills will go unpaid which means I might not have heat or lights because of these sleazebags!

I was told that Wild Blue was just as good as HughesNet but at a better price. I was told by a local representative that I had 30 or 60 days. I don't remember exactly now to try Wild Blue. If I didn't like it, I could go back to HughesNet. Of course, I didn't like it. I hated it! The first month, I received an overage message, better known as Fair Access, and the internet was slowed down to the speed of a dead turtle. I called Wild Blue and wanted out of the contract. "I'm sorry," replied the rep, "You signed a two-year contract." I tried to explain I was given a 30 or 50 day window. She said, "No such plan exists with Wild Blue."

I even contacted the local provider/installer. "If he told you that , then he must have been mistaken." Almost every month I have received a Fair Access message and been slowed down to a turtle speed. My contract is up in May 2010 and I will never even consider Wild Blue as an internet provider. Run as fast as you can if anyone ever mentions Wild Blue. If you don't, you will regret it. Just horrible service is what I can say to sum it up! I guess you get what you pay for but the whole time I was with HughesNet, I never received an overage Fair Access notice. I will be calling HughesNet in a few weeks.

I want it known that Wild Blue Dish Network is guilty of false advertising, bait and switch-over-charging, damaging installation work, slow internet speed, and shutting the service off multiple times without notice. Their representatives also claim they have no way of knowing the exact amount of money that has been taken out of my account, since they don't keep those records.

I signed up for the installation for $99.00 and was told at the last minute that I needed a mounting pole for an additional $50.00. Since 12//18/2009, I have been charged, not the 54.00 that appears on the contract, but $125.00 every month, plus an additional $190.02. My checking account bounced, forcing me to pay $70.00 in late fees as a result of these overcharges. Add to that, they have shut down our service twice without notice, costing my brother, Chris ** who is a best-selling author, to lose hundreds of dollars in lost sales and miscommunication with his agent and publishers.

The technician, who installed the hardware, left a 15ft section off the mobile home trailer skirt and lost all of the fastening screws, requiring it to be reattached at expense. He simply left the skirt laying in the dirt when he finished the work. The installation process took more than five hours, with the tech continually trying to get the proper sat signal into the receiver.

On two occasions, we were told by customer support that they were sorry for the overcharges and promised to credit us for two months. They continue to charge double the monthly fee and claim to know nothing about any verbal agreements concerning monthly credit allowances.

The dish has been installed in front of the main entrance to the house, and is pointing directly at the roof eave. No doubt this has slowed the service down to a trickle due to bad reception. Snow or overcast days knocks the signal completely out, where we lose days of service. I am on fixed income, and this has shattered my household financial status, and I will probably never recover from it. We need a class-action suit against this company now! Please email me with how I can participate in this class-action suit against Wild Blue.

Physical distress and emotion strain.

I recently ordered Wild Blue high speed service a couple months ago because we live out in a rural area. I thought this service would be a lot better than having dial-up, which I had for over 6 yrs. I thought it would be a lot faster. Well, I come too find out, it's not faster than dial-up. I have called Wild Blue and complained about it being so slow. It seems like they just keep coming up with more excuses every time I try too tell them about how slow their service is, and it's no faster than when I had dial-up. I've only had their service for 2 months now, and it is terrible. I can't seem to get these people to listen. This company should not be allowed to rip people off the way they do. Thank you so much for reading my complaint against Wild Blue. I signed an 18-month contract with this company, but never knew how poor their service was, I wish now I had never even called them to have their service installed. I told them when my contract was up, I would be getting rid of their service real fast.i I's not worth a dime of what I am paying them. They are a rip off. Thank you so much for reading this message.

The Wild Blue people I spoke with on the phone were very courteous and pleasant. However, Wild Blue high speed internet provider is not very high speed. It is very slow at 1.5 MPS max. Further, the bandwidth is limited to some unknown number and I went over that number and was slowed down to less than 53 KBS. That is slower than dial up. Further, on a cloudy day I can't get any internet at all. I wasn't told about this "Quota" that existed before I signed up for Wild Blue. When I called all I wanted to do was to quit the unreliable, slow, limited internet service and I was told that I would have to pay $165.00 early termination fee. Please check this out before you sign up for this Wild Blue.

Further, I have the highest priced $86.00 per month service and it is still slow and limited. When I had Cox cable I only paid $59.00 per month and my speeds were a consistent 6 MBS. That is more than 4 times as fast and it was not limited. I need internet for my security cameras and this Wild Blue doesn't let me even view my cameras at 3 frames per second. This service is totally useless to me and I can't get out of the contract. My fellow Americans, please look before you leap into a contract with this inferior company. The consequence of this is that I have to pay $86.00 per month for a useless internet connection. I can't use it for the intended purpose and I can't quit the service without being penalized.

The people I spoke with on the phone were very courteous and pleasant. However, Wild Blue high speed Internet provider is not very high speed. It is very slow, 1.5 MPS max. Furthermore, the bandwidth is limited to some unknown number and I went over that number and was slowed down to less than 53 KBS. Further, on a cloudy day, I can't get any internet at all. I wasn't told about this "quota" that existed before I signed up for Wild Blue.

When I called, all I wanted to do was to quit the unreliable, slow, limited internet service and I was told that I would have to pay $165 early termination fee. Please check this out before you sign up for this wild Blue. Further, I have the highest priced $86 per month service and it is still slow and limited. When I had Cox cable, I only paid $59 per month and my speeds were a consistent 6 MBS, that is more than four times as fast and it was not limited.

I need internet for my security cameras and this Wild Blue doesn't let me even view my cameras at 3 frames per second. This service is totally useless to me and I can't get out of the contract . My fellow Americans, please look before you leap into a contract with this inferior company. The consequences of this is that I have to pay $86 per month for a useless internet connection. I can't use it for the intended purpose and I can't quit the service without being penalized.

People, you can't believe what we've gone through with WildBlue since June. They've actually withdrawn money from our bank account unauthorized. Do not give this company your bank routing number and account number. They will withdraw unauthorized money. I too was "FAPped" shortly after we signed on. The speed was slower than dial-up for almost 2 months. We were never told about their FAP policy, and we found out the very hard way, but we also found out how to get them.

Read on. This company has a mortal fear of the Better Business Bureau, both local in Colorado and nationally. In August of 2008, they were shut down due to so many complaints. They hurriedly rushed to court and they were reinstated, but on a tier where their complaint level is closely monitored. They are still on that tier which means that the best thing that you can do is file your complaint with the BBB, both nationally and locally in Colorado where WB is based. It is incredibly easy to do so on the BBB's website.

You should see the effect on their tech support people and salespersons when you tell them you're going to complain to the BBB. The BBB can and will hurt them, so please go to BBB and file it. Just to educate you, WildBlue has 2 satellites in the sky while HughesNet has 15. I personally will never go near satellite internet again, but HughesNet is far, far better than WildBlue. In my 50 years, this is the worst company I've ever dealt with. The absolute willful dishonesty is unbelievable. Stay away from this company at all costs.

I can't access that info now but please read on the chats and my complaint. One of many. I need my password for the billing log in and the following issue resolved and a confirmation of the so called free month your rep offered when I signed up! When I had ordered this Wild Blue package back in Nov, I was promised a free month by the salesman then said it would be a week before it could be installed and then called back saying 10 days. So I had told him to forget it and cancel the order. He then said he would offer one free month of service for the wait so I went ahead.

That's that. Then mid-Dec, the service wasn't working due to some billing issue so I had called and told them again to charged the card and I had asked them why I have to pay so soon and they said it was a prorated bill. So I paid it and I had asked at that time about the free month and they had said that I had to pay a full month first and Jan would be the first month and come to find out today I was charged $61.27. Why? So I had called and she said that I wasn't offered a free month so I told her, "I want this out of my house (Wild Blue). You people are liars and will say anything to get customers." So she said calm down what ever! So she said she will credit my account. Right. Come on, you have to think I'm an ***.

So I said I'll give you (Wild Blue) until the end of this billing cycle for the credit. Oh, by the way, she said that the free month was in Dec and that's why it was only $45 but my credit card was charged over $100. I should have known this was a mistake. Charges on my bank account: 01/15/2010 ATM RCR Payment $61.27; 11/02/2009 ATM RCR Payment $99.95; 12/02/2009 ATM RCR Payment $45.08; 12/16/2009 ATM RCR Payment $61.27.

Every month I have contacted them about my slow service in the last year. I have purchased a sat finder to prove that I am in good connection, and have been recording my speed for several months. In the middle of the night my speed would be what they advertise. The problem is that I am not on line in the middle of the night.

Most of the time the download speed is less than 50% of the advertised speed, and much less on weekends. The system is properly installed, and is connected to an NEC approved electrode. I have a BSEE, and feel that I will not have any problem proving my case if it should come to this. They have too many people on this service, and have oversold it to the point that it is unusable for me. I am canceling my service and have returned my modem and LNB, and they still want to bill me for 11 months. Wild Blue has sold to Via Sat, Inc. and I think I will have to small claim them to resolve this.

When I use the internet, it is usually slow or I can not get online at all. In the late afternoon and early evening everyday, I am unable to get on at all. I called DirecTV and I was told that I have been "zapped" for using too much broadband until I am back at 80% use. Two weeks later, I received an email saying that I was returned to normal. I rarely use the internet for fear of being zapped. Within 2 weeks, the same thing happened again. I called and they said I was at 106%. I asked how because I can never get on. They were rude when I called and was asking questions. I feel that I should be reimbursed for services that I have paid money for and not be able to use.

I received an e-mail from Wild Blue Satellite. I thought ok, I will try them since I can't get any other but dial up. I called to see about getting the Satellite. My order date was 7/22/08. I paid $199.00 for their service and was told the installation was free and a service guy will come out on a certain day. The day came for the service guy and no one showed up.

I called Wild Blue and was told the service guy was very busy and he will be out to my resident. Still no one showed up. I called back and was told that he went on his vacation that he called me and gave me a date to come out. I told them no one called me about any vacation. After his vacation finally after all the calls and complaints to Wild Blue, on 9/2/08 the service guy came out and he told me after he installed the pole and hooked up the their modem and moved my direcTV satellite on a pole with out my permission, he said the balance is $150.00 for the pole mount, $150.00 for the wireless router and $100.00 for the pole for the DirecTV.

Now, mind you, I already had DirecTV set up from years ago and had worked fine. He had no permission to move my DirecTV dish on another pole. The wire is laying on the ground underneath my trailer from the wall outside of my office, not happy with that. The total amount he charged me was $432.00. I was furious! I called Wild Blue and asked why am I being charged? I thought this was a free set up? The lady said they have nothing to do with the set up. Ok, so I was charged a total of $632.00 for Wild Blue Satellite. The Internet service was some what good for some time then I started noticing it was slowing up.

Now it's Jan. 5th 2010 and I've called several times to find out why my internet is shut down. Since Nov. 09 I've had Internet 2 weeks and the other times it's been blocked. I've called again and was told I'm downloading too much. I've said to the lady I don't download other than my updates or my virus protection is automatic. So their policy is you can't use more than 70% or they shut you down. I wasn't told this nor did I sign any paper work. I've had nothing but problems with these people. I don't recommend anyone to Wild Blue. Stay away from Wild Blue, they rip you off. Not being able to use my Internet on a regular basis. Being lied to from Wild Blue Satellite. Their line is laying on the ground. My DirecTV satellite dish was moved with out permission.

On December 8th, 2009, I called Wild Blue to inquire about their high speed internet services after researching them on the web. Everything sounded great. I compared them to Hughes Net. Of course, Harry of Wild Blue assured me of how much better and cheaper they were than Hughes Net, and they had unlimited internet access with no contract, unlike Hughes Net. I also informed Harry that this was a Christmas gift, and that I needed it installed by Christmas, which he stated that it would not be a problem ,that their services are installed within 10 days of ordering. I then ordered their services ,with order number 64641, and was told that I would have an installer contact me within 24 to 48 hours. After 48 hours, no one had called, so I called them back and was then told again that an installer would call within 24 to 48 hours. I explained that I was already told that 2 days ago, and that I needed this installed by Christmas. They did have an installer call me that day, which was December 10th, 2009, and also the day that I received the equipment from them by UPS. The installer set a date to install for December 22nd, 2009 and I agreed.

On December 22nd, 2009, the installer called and cancelled due to the weather. I was disappointed, but totally understood, since there was a foot of snow where this installation company was located. I was told that they would call back in a couple of days to re-schedule. Well finally, on December 28th, 2009, I contacted the installation company, and inquired about an installation date, and was told that it was a short week, and that it would be after the first of the year before installation. Again, I was disappointed. I called Wild Blue installation on December 29, 2009 and asked them if they could get me an installation date from this company. After several excuses, I told them that I would cancel this order if I could not receive an installation date. Of course, I was told how wonderful their service was, and I explained that it did not matter how great they were, if I could not get their equipment installed. I was then offered a $20.00 gift card, and 1 month of free service, if I would agree to wait for installation, to which I agreed reluctantly. I received another installation date for 01-04-2010. On 01-03-2010, I received a confirmation call for installation. I was so excited. The next morning, 01-04-2010, I received a call to cancel my installation, because it was too cold. I was very upset. I told them that it was winter, and that it would remain cold until spring, and that I was no longer waiting, and that I was tired of arguing for installation, and tired of calling them and getting a runaround.

I told them to cancel my order, and again, I was told how great their services were, and that in the rural area that I live in, I had no other choice but them. I told them that I could call Hughes Net, or keep my dial up. It may not be fast, but at least it worked. They totally downed Hughes Net, and kinda laughed about my dial up, and said that they were all that was available to me. So, I got ticked off, and told them to cancel my order, and that I wanted to file a complaint. I was then told of what all I would have to do about sending their equipment back if I cancelled. I cancelled anyway, and was put on hold for someone else to give me UPS info for returning the equipment, then they hung up on me. I called back and the same thing, I ended up calling back 4 different times, and being put on hold, and hung up on, over and over. When I called again, I asked for the complaint department, and was told that my order was cancelled, and that I could not file a complaint.

So I called again to reinstate my order, and was told that I could not do that, and that I would have to go through sales again to be reinstated. Sales told me that they could not reinstate my order, and that I would have to start over with a new order, and that they would send me the equipment again. I told them that I already had their equipment, and that it was still in the box, then I was told that I had to send that back, and do a new order, and they would have to ship the equipment again. By this time, I was frustrated, and said to forget it, that I would not start all over again, nor would I go thru another month of hassle with them, and that I would just call Hughes Net.

He explained to me that Hughes Net would use the same installers that they do, and that it would be the same with them, and by the way, their services was no longer available in my area, and that they would help me get set up with Hughes Net, and that if I were to let them contact Hughes Net for me it would be cheaper, than if I contacted Hughes Net myself. I told him that I did not want their help, that I would contact them on my own. I told him to just give my the UPS info for returning their equipment. Of course, that was in another department. I explained that I had already been on the phone with several employees there for over an hour, and I was tired of their runaround, and if they wanted their equipment back, then they could contact me with info.

I was then informed that if I did not send it back, I would be charged $300.00. I told him that I did not care to give it back, but if they could not give me the info to send it back, then they could deal with it themselves, and was not wasting any more time with them. They knew where the equipment was, and they could send UPS there to pick it up. Again, I was told I would be charged $300.00. I told him that I would file a complaint, and I would contact the Better Business Bureau. Today is 01/05/2010, and no one ever called with the UPS info. I did call Hughes Net yesterday, and signed up with them. I have an installation date of 01/11/2010. I explained to him of how I was treated for the last month by Wild Blue, and he assured me that they would not treat me that way. I hope not, but time will tell. Wish me luck with this. The consequences are several stressful phone calls, several headaches, several lost hours of family time, and I was disappointed on Christmas.

My son and I were looking for a Internet connection which was faster than Dial Up which we currently have. He found "Wild Blue." He said it looked good and he got permission to use my credit card to order the product. They set up a installation date of January 5, 2010 and a few days ago called and said they could come by Monday, December 28th. They didn't make it and the installer (Phillip D.: Field Support Technician Central Ca-Southern NV, Field Operations.) contacted me and asked if he could come by on Tuesday AM, around 9 AM to do the installation. I said yes. I also asked him how long it would take because I had to be at a Soccer practice at 12:00 Noon. He said no problem, it would only take a few hours.

He did show up (approx) 10:45 AM, we spoke briefly and told him that I needed to go but my son could help him and I would be back in about 2 1/2 hours. Before I got back, my son sent me a text message (1:57 PM) saying we might as well cnx. the service, it was worst than dial up. Since I knew he had to work at 3 PM I told him we'd talk after he got home from work and we could look at the connection. He showed me the service uploading "Facebook" and it took substantially longer than our Dial up service.

I told him that I'd contact the company and went and got the paperwork that was left. The paperwork consisteed of 7 pages of a customer agreement It did give a Job Number of 6009169, A Wild Blue Order Number, a Order Date of 12/14/2009 and an Installation date of 1/5/2010. There was a place for a customer to sign that the Customer and since I wasn't there the Installer told my son to sign the form. my son told him that he was 17 and the Installer said it didn't matter, go ahead and sign.

I was upset with my son. He called WIld Blue at the number provided that is suppose to have 24/7 Live person contact for Tech Support (1-866-) and he got a answering machine. I want to cancel this useless contract which my son set up for 24 months at about $ 80.00/month, but don't want to get raked over the coals by a company like this.

Not sure how much its going to cost me to cancel this contract, but can only assume that its not going to be cheap. Its hard to take that a company can knowingly have a Minor Sign a completion order on something, and then when they violate their own contract I'm probably going to be held responsible for their not providing what THEY agree to? I also realize that returning their equipment to them at my expense is to be expected and I have no problem with that.

I actually had no complaints with Wildblue's service, as I understood the limitations of the technology and I was happy to have any sort of broadband in my rural area. When I sold my house, I called Wildblue and asked what I would need to do to transfer the equipment to the new owners, who would be setting up a new account account. I was told this was not possible, that they needed to be issued new equipment. Keep in mind that I had purchased the equipment several years ago. I was told that the equipment was mine and I needed to keep it- if I gave it to someone else, it would be useless. They then told me that I could return the modem and receive $50.

Cut to several weeks later. We had left the account active right up until we moved out so we could have internet access. When I called to cancel after I had moved into our new house, I was told that I couldn't return the modem because I had moved and there was no way to send me a return box. (Yes, he actually said there was "no way" to send them.) I offered to send it at my expense, but he refused to give me an address. When I pointed out how ridiculous this was, he said "normally, our customers don't move".

I really don't care about the $50, or else I wouldn't have told the new owners they could have the equipment for free. My concern is that they force their customers to "buy" equipment that instantly becomes useless to anyone but themselves, and then encourage their ex-customers to simply throw the equipment in the landfill when they cancel. There's no reason the equipment couldn't have been left connected at the house and transferred to another account- it was working perfectly. What a horribly wasteful company.

My download speeds have progressively become slower to the point I am giving up. It now takes several minutes to download ONE song and even then it stops several times, making a download for editing impossible. They promised to take care of the problem but after 5 months nothing has happened unless becoming even slower is the promised change.

I paid $99 for the installation plus $150 to have a pole and a dish put in. They came to my house and put it in on the opposite side of the house of where a previous wild blue dish was. They put the dish straight under the power lines and it is pointing right at my house. I was at work when they installed it. Since I've had wild blue I have had nothing but problems. Within the first 2 to 3 weeks of having the service they claimed I reached there thresh hold. I have called wild blue almost 2-3 times a week from the first day I got there service do to the fact that the internet has been going slower than dial up I pay about $60 a month for slower speeds than dial up. I can browse threw there website with lightning speeds but when it comes to other websites or downloading anything I have to refresh and restart the same downloads at least 2 times when it gets to about 80-90% done.

When I asked there main supervisor for the number to there corporate office they told me they don't have that number and she said she was the highest person in the company I could talk to. I will call one day and they will say yes you do have connectivity problems with a clear, and rain free sky and then the next day all the sudden they say I don't have any connectivity problems. They have been doing that every time they would have to spend money to send a technician out here to move the pole they installed wrong. I went out and bought a $1200-$1500 Computer with 2.5ghz dual processor 4g ram and all the whistles and bells and still have the exact same problem as the first computer. I need a reliable internet so I can get a computer business that I have been trying to get going.

I am a US veteran and am having a hard time finding a college that I can do on campus do to me not being able to get online to do the college courses. I am loosing about 1000 a month because of this company. My uncle is loosing money right now while visiting me for the holidays do to the internet problems. He is a computer technician and relies on the internet to make his living and sell and maintain computers. He is loosing customers and has to leave to go home early so his business doesn't go under. Wild blue is suppose to be faster than dial up but I am getting about 5kb a sec download speed. Monday December 7 2009 I will be talking to my lawyer about wild blue do to the fact they are breaking there own contract and ripping everyone off. Also I will be calling Better Business Bureau Monday to register my complaint. After I talk to my lawyer I will be setting up a website to start a petition against wild blue. If anyone has any realistic ideas about the petition or you want to help me get the petition started and up and running quick.

To start off with, why is this company still in business after all the complaints and problems? At the beginning we decided on wildblue because with thought they provided free installation and cheaper, faster internet, plus we couldn't get cable internet where we live. After being charged several fees to activate our account we thought everything was taken care of. When the installation guy set up a date for install we were told for the first time of a 150 dollar pole that was required. Now locked in a two-year contract, and already having paying alot of money, we seemed to have no choice.

Our first modem was bad and our technician also said he'd been going through this problem for a while and didn't have extra modems. Then, he left with our modem telling us he wasn't sure when he could come back. We called and complained when we were charged for a month of service when we didn't have the service yet! After getting a free month of service to "solve our problem", another tech was sent out, this time with a good modem and again we thought everything was fine. then we were shipped another modem for some unknown reason (they weren't even sure why).

After our free time was up, we were charged our month of service and 150 dollars for not returning the modem they had sent!! Now, they have recognized the problem, though they say that they cannot cancel this charge until they send us a return box and we send it back to them. This problem is hard to overlook as it has also caused an overdraft fee with my bank that they may or may not pay whenever they get around to it! On top of this, our speeds are slowing until worse than cable and dial up speeds. This company is a joke and a rip off and if I wasn't stuck in a contract I'd cancel immediately. Money is pretty hard to come by these days and I'd love to be able to spend more of my income on other (and more neccesary) bills and living expenses.

I researched this internet service to see if it would be able to handle my needs. I have a son who plays hockey and his games are broadcasted on B2 Network. They said the speeds would be enough. I have been fighting them for a year and can't seem to get anywhere. In the meantime I am paying very high prices and stuck with another year of crappy service. Their tech support is terrible. There is no consistancy in speeds. I am so frustrated I am missing my son's hockey games.

billed on credit dard for ((.(5 2 times only one unit authorized given run around about getting my money of $99.95 refunded

they charge a 99.95 fee for activation a week before they came out. I had dish TV come out and they said Wild blue would be unable to install and they knew that becuase they also worked for Wild Blue.

I called and they refused to listen, and said i would have to wait another week for someone to come out and deterime that. They did and said it would not work. i promptly returned the merchandise. They are now telling me that they will not issue credit for another 4-6 weeks. If they can't provide the service they have no right to keep my money. I need to get service from someone else and i need my money to pay for that.

My Children are in High School and are required to have internet for homework. I have to bring the to the Libray or someone elses house. Time and gas wasted. I can not pay someone else until i get my credit. They need to told they can not do this to people. No where on the website or contract does it say they can keep your money for a service they can not perform.

I got their "high speed" internet service which was never high speed. I voiced a complaint when they hooked it up and they told me that it would have to adjust and it would get faster. It never did. My dial up was as fast as this. They also told me that if I broke my contract that I would have to pay $25 a month until my contract was up. Now that I have had this service taken out, they want one lump sum, not $25 an month. I paid $80 a month for what was supposed to be their highest speed. What a rip off. They should be run out of business. I e-mailed a couple of times in the 3 months that I had their service. The first time I got a response about how I downloaded and uploaded too many things. I don't hardly ever up or download anything.

Any way after my first complaint, my service miraculously got a little faster for a few days and then slowed down again. Any other complaints that I sent to them, I received some dumb form letter that I think automatically gets sent to everyone that writes to them. I finally got fed up and told them to cancel it. This company is a joke and after researching on the internet, I see that many many people feel as I do. I wish that I would have researched before I got taken.

I ordered high speed internet on line from Wild Blue. I received a phone call about 10 mins. later to set up an installation time. During that conversation the tech mentioned that if I lived in a mobile home (which I do) that they would have to put the satellite dish on a pole away from my home and there would be an extra fee of $150 to do so. I told him I did not want any installation and declined the extra fee. He told me to call customer service to cancel. I should mention that there was no mention on the website I was looking at that mentioned the mobile home problem. So, I called customer service to cancel my order. CS said it had been taken care of and I would not have any equipment mailed to me. Which the equipment did not ever arrive. So far so good???

When I pressed the submit button to order the service, I was immediately charged $99.95 on my credit card. When I called about a refund, I was told there would be a $50.00 restocking fee. I asked what they were restocking because NOTHING had been mailed to me. Another call I made was to corporate and the lady told me I would get my refund in 3 or 4 days and I was given a reference number for the refund. After a week I called back and this time I was told my ordered had not been cancelled.

I once again asked them to cancel it. Was told they could not do that because they had not received the "equipment" back and that there would be a $50.00 restocking fee. So around I go with them again. This same conversation with them and their same answers has happened many times. Two weeks ago I was told "they were having delays in getting their refunds back and could I wait one more week to get my refund. I said I would. So far no refund.

My first contact with this company was Aug. 24 when I ordered on line. Today is Sept 26 and I still do not have MY money back. I am happy for only one thing. That I was not able to get Wild Blues internet service because of the mobile home issue. I can only imagine what kind of service I would NOT have received from this Wild Blue Co. On Monday I will contact my bank and file a fradulant report against them and see if they will investigate them. I believe they must be a very hard up company if they feel the need to keep my $99.95 which should be a pitance to them but means a whole lot to me. I am out $99.95 for service I do not receive.

I entered into a contract with WildBlue on Monday 9/14/09 for high speed internet. I feel that they misrepresented their product. I was led to believe that it include free installation unless they had to do something additonal. When I enquired about the additional cost of installation, I had to answer several questions regarding my home. I explained that I lived in a moble home with brick foundation. I was told, "Don't worry, you will fine, there shouldn't be any additonal costs".

When installers called to arrange a time with me, they mentioned the additional costs of $150 for a pole installation. I told them I did not have that kind of money. I was told to contact my sales rep. As soon as I hung up, I called my bank and was told WildBlue had deducted $100 from my checking account. I cancelled the debit card for $8. Next, I called Veronyca. I asked about the 3 day law to opt out of contracts. She said I could cancel and receive a credit. I told her I cancelled that account so they would have to mail my refund. She said they would mail me a check.

I received their equipment by UPS on Thurs. 9/24/09 and emmediately called to refuse it. They picked it up Friday the next day. I just received an email from veronyca informing me that she had told me about the possible pole installation and they would charge me $49.95 for Return and Restocking fee. I feel mislead. Also, how can they charge my debit account $100 dollar connecting fee as soon as they had access to my account?

my complaint is they slow your speed down . for instance i can go two weeks with constant for the most part high speeds then i can go two weeks with very poor speeds. after days of trouble shooting and configuration and customer service help i figured exacly whats goin on they are at random slowing customers down. I was not close to the advetised speeds in my Propkg nor the downloads. If had a better choice for internet they would be gone for sure. yes they are being dishonest with our money that is how feel.

About a year ago I contracted with Wildblue Satlelite Internet for Unlimited internet service via Satlelite, but I have been restricted to slow interupted connection for most of that time, the claim that I use it to much, have lost three computers to their constant manipulation of my connection and downloading updates for my windows programs can take days, they usually do not complete do to slow connection, I believe that they use these tactics to force customers into a larger fee agreement but they never really provide the service that they sell you, The installer took 3 days for the installation, and used old previously used hardware. They do not have any customer service to speak of, they tell you that you can always take your buisness else where, as long as you pay the early termination fees. After reading some other poeples experiences, I am convinced that they need to be investigated for misleading buisness practice's

My husband and I ordered wildblue internet july 1,2009. When the tech guy finally arrived on july 17th, it was only to find that the modem they sent was no good. according to the tech this was an ongoing problem. he expained that he had several extra modems, but in the last few days had already gone through those replacing other faulty ones sent from warehouse! My husband called the company and at first they offered us a free month of service then the call was disconnected. My husband called back with the guy's name he had talked to, but nobody knew anything about it! Needless to say, we did not get the free month! As a matter of fact, they took $39 more than they were sopposed to! I specifically asked for the bottom dollar,absolute amount I needed to have in my account and was told $60.90. When I checked my account they had taken $99.77. I called to complain and the man told me of several other charges they had added. He offered me a $25 credit. Small consolation considering i was already out $77 (the $39 plus a $38 overdraft charge from my bank). I accepted the credit, and thought that would be the last time this happened. Boy, was I wrong!!

One week after we started using it we had already exceeded our bandwidth usage. So (being the idiot i am) called and upgraded our service to Pro. Now my bill would be $89.95 + $5.95 equipment lease. So, $96.90, right? Plus the $25 credit, making my August bill $71.90. Nope. WildBlue took $100.07 from my account!! I have already tried several times to contact them but cannot get through. I use a prepaid cell and have now burned $20 from my phone! This is getting ridiculous!!

Isn't there anything that can be done?!? I am now stuck in a 2 year lease. I suppose i just have to deal with 22 more months of being robbed by wildblue!!

I hope this helps anybody else when they are deciding on internet service! We have been lied to from the start with only one exception! When I starting looking into getting this service, a rep told me it was not as slow as dial-up. That is true. IT'S MUCH SLOWER!!!!!!!

Now here is what really irks me. A year ago I got injured in Iraq. Had to return home set up the god awful account with them. and now I have to return to Iraq for another year. I inquired about a suspension plan. They said I have to present deployment orders and that the plan was only good for six months. I will be gone a year. Since I have no dependents , then at six months they will pull the plug on me.Which means that when I return in a year I will still have to go thru the whole start up process again on another contract. So I asked then what is the point I might as well call it quits with them now . She said by doing so that I will have to pay Wild Blue fifteen times the amount remaining on my contract. Fifteen times $65.00 that equals $975.00. So basically I am going to be punished for serving my country.

We signed up for the highest package speed available over a year ago. The service is unbelievably slow. In fact, it is comparable to dial-up. The guaranteed upload speeds are NEVER reached. Whenever we call to complain, they blame our computer or any other reason other than their service. This argument doesn't work, however, since my laptop works extraordinarily well when on any other network and has no speed issues. They will also argue that the internet speed test isn't valid even though it is the site they recommended.

During the summer, evenings or weekends, it becomes impossible to use internet since it is too slow to even load a webpage. Videos are always impossible.

Murray, the person in charge of the WildBlue service with St. Croix Electric, is rude and argumentative. I have given up trying but will cancel this service the second my two year contract is complete.

Invalid billing for Wild Blue equipment. I was billed for a modem and Tria that I returned to Wild Blue following their packaging and shipping instructions. I received a billing notice for the returned items via email and started my quest to have the billing removed. The effort to remove the billing seems to be useless against Dish Network's billing system. I didn't record my first call but all of the calls I made followed pretty much the same scenario. BE SURE TO RECORD ALL CONVERSATION AND MAKE COPIES OF UPS TRACKING INFORMATION!

I would describe my problem, recite the UPS tracking number, get transferred to another operator (supposedly a supervisor) who would acknowledge that indeed the items have been returned and received by Scott on the dock at the Wild Blue facility in Englewood CO. I would then receive assurances that the billing would be removed and I would have no further worries.

I'm a skeptic so I would call several days later and go through the automated phone menu to see if indeed the billing had been removed. It has never changed. This process started late June 2009 and continues to today 12 Aug 2009. The last call being made only an hour ago and with a total of 5 calls so far. I'm hopeful but it looks like I have a new job. Each session has cost me about 1 hour.

My Wild Blue service was mediocre but serviceable. The reason I cancelled after my contract was up was because Wild Blue couldnt accommodate suspending my service while I am away from home for 3 or 4 months at a time. They insisted that I would need to continue paying my entire bill for those periods of non use or cancel my subscription and re-install it at my expense when I return.

I love living in rural America but I couldn't justify the costs that Wild Blue imposes on folks like me so I switched to Hughes Net where I was promised that I could suspend my service while deployed.

They are misleading in their advertising of high speed internet service. I bought the most expensive package and download very little. Your speeds are slowed down slower than dial up. It was never as they say 30 times faster than dial up and it costs 80$ a month and over 400$ to cancel it. It is a rip off.

We pay Wild Blue $50 per month and purchased the equipment for Wild Blue Satellite internet service that is sub-standard or non-existent. I cannot use You Tube because the system buffers. We are not allowed access to downloading, streaming, or watching videos. They turn OFF my service. We are allowed Yahoo email but that takes up to 48 minutes to load. Trying to download a seven (7) page PDF file on my new blood monitoring machine took over 30 minutes. It was downloading at 7 K. My neighbor pays $80 for their Wild Blue Service and they have the same speed issues.

Also, we just lose connetion to the satellite service for verying lenghts of times throughout the day, and the provider will NOT re-aligen the dish (which HAS NEVER BEEN DONE in THREE YEARS) without a $100 service call charge. DO NOT purchase or enroll in Wild Blue Internet. We had FREE internet service in Utah that was faster than Wild Blue internet.

The customer service of this company is dishonest. I called to cancel, because I was paying $89.0 for a service that is slow and worthless. In order to cancel you have to pay $15.0 for every month you owe, in my case 6 months ($75.0). I even cancel before the next cycle.

Last night, I checked my bank account and to my surprise I was charge an extra $117.28. I called this morning and the guy over the phone said the company added 7 months extra to my contract, because I called in January to upgrade (by the way they never told me). But still, when you cancel they can't charge you those extra months. End of the story is the customer representative was trying to pay me only $90.0 of those $117.28.

I kept asking why and fought for it. Thern he said that he would give me $105.00. I said that wasn't good enough because I was still loosing money. Then finally he said I didn't understand him, (which is BS)and that the $12.0 where taxes but he would give them to me. It was clear that he was trying to make accept a lesser amount instead of just giving me full refund from the start.

The customer service is terrible they either don't know what they are doing or simply they know and they want to get away with your money. I would not reccommend their service. If in 2 weeks I do not receive the money I will put a complaint with the BBB.

Awful internet service with Wild Blue. So many incidences to explain. Quick review: Dishonest. Extremely poor tech support. Very slow response to your issues. Low quality technology. Do your DD and check them out, they are poorly rated from many sites...you will regret it. Expensive on top of it.

I have had Wild Blue for one year. I am currently getting ready to move to a new home. When I called WB they wanted me to pay 179.00 to have my service moved and sign a new 2 year contract. I explained I was just now 1 year into my contract and I only paid 120.00 for the original instilation fee. Why should I pay again if I am only one year into contract. The agent said I could contact a local agent and possibly get it cheaper. But gave me no real direction. I was not happy at all with my customer service and being that I am in college online I need service in 2 days when I move. I do not recccomend WB.

I cancelled my Wildblue Service and they continued to bill me. Said the cancellation didn't go through. After a lengthy battle I finally go a refund for that part. I sent back their modem for which I was supposed to receive a $50. credit. Used their packaging. It was received in Lousiville, KY 2/19/09. It's July and I've received no contact from them at all. I've tried contacting them to no avail.

2. Call customer service and you get representatives who immediately are disrespectful and give you a bad attitude. This makes you respond in kind. Was hung up on three times and twice had to get a superviser. The "superviser", just said how sorry he was that they "had" to charge me for shipping and how that my installers explained that to me. Well the installers never mentioned shipping. Since I am obviously getting no where with the superviser, I ask for his superviser. I am told that he is the highest authority, he is the "floor manager". This of course is a load of junk,I tell him that, and he says I have to write to the corporate office. This has to be a bunch of junk, because there is no way corporate doesn't have e-mail or phones. So you can not resolve issues.

3. When you set up your account the installers tell you that you must provide a credit card account. The ten tell you after you get the account setup, you can change your information. You can change your account information, but you have to provide wildblue with the new credit card number or bank and routing number through customer service or their website. They (wildblue customer service) set up your account user name and password so that you can view your bill. In order to do this, now wildblue has critical banking information, you account user name and password, and you personal information..ie Name, address.

4. The connection is ssssslllllowww!!! as on of my favorite ******* standup comedians would say. The connection is very slow. When they installed my service it took the installers 4 to 5 hours to get it working. The reason it took so long is they had wires crossed. I still marked them high on their installation because they worked their butts off to get it up and never quit. I am a Marine, so I can appreciate their tenacity. The service I have is not a marked improvement from a dial up connection. I understand I don't have their premium service, but I really expected it to be much faster. I frequently have pages time out and lose connectivity. I have not contacted technical support, as I have been advised that they charge $95.00 minimum for a service call. I am going to try to call and see if they will come out for free, but I doubt it, and I refuse to pay some tech $95 to move the azmith and elevation on the dsh to get the satellite in better. I could do that myself given the correct satellite coordinates and information.

Do yourself a favor and write to the Federal Trade Commission as well as Washington DC and inform them of how terrible your service truly is. I intend to do this myself. After struggling with this company for the last 6 months, it's time to get serious about the following issues: breach of contract, so-called fair access policy, truth in adverising per the gov's laws.

Please take the time to complain to the FTC, your state attorney general, local politicians in your area, and DC. Vent your frustration in a place where it will do some good. Charged for services NOT rendered, stuck with a 2 year contract that does not comply with contracted services.

I am going to make this brief. Paid over $2000.00 for the equipment and installation. It never worked correctly and ended up having to be re-installed. I currently have a credit on my Wilblue account that is closed. I have contacted my Washington Attorney General and they were unsuccessful in getting it resolved. I am now trying to find Wildblue's registered agent. I have kept notes on when I contacted them and what they said and can prove that it was installd incorrectly.

My husband recently got me wildblue internet. He is stationed in Hawaii while I am currently living in TN. He was lied to from the start. We were told we only had to pay $120.00 to start. When the guy came to install the internet, he ended up charging us $175 extra plus we paid $25.00 for the shipment fee's. The internet has been terrible ever since. No connection for extreme slow speeds. We got the internet to be able to communicate more with each other and have not been able to do so.

I recently called them to inquire about my slow internet and not only was on hold for up to hours, was hung up on more times than i can remember. I finally spoke to someone who told me from June 16th, my internet was "garbage" and she would send a tech out to check my equipment because it seems to be their fault. Then I find out that I will be charged $95.00 for a service call... This is not the way to run a company since there are so many paying customers. My Husband paid them $400.00 to start up and its been down hill since then. He is currently in the military and since no one will accept my calls or help to resolve my issues, he is contacting a few different military lawyers to help with this problem.

I told him I got on this site and read everyone's complaints and something needs to be done. We will not allow this company to take any more of our money and they will need to get a better set up. I would not advise anyone to get this service.

Wild Blue is frequently down with connection interrupted. No where near as fast as they claimed. I attempted to download Windows 7 (large file)and Wild Blue "shut off" so many times I had to re-start. That put me less than 1% over my allotted download capacity and Wild Blue penalized me by slowing down my connection to an unusable crawl for 31 days. I pay for way more band width than they allow me to use.

For more then a year, connectivity issues. Why? Used cable installed (had insulation cuts). Wildblue's response? Silence. Charged four times cost of a piece of (what should have been, even by Wildblue's own rules) black iron pipe (was cheap fencing material). Speed difference from dial up is not noticeable. Wildblue has an extremely small bandwidth usage allowed - download a single game and you are over - forget videos. I went over once in three years and had to deal with multiple interrupted connections for more then a week (it doesn't stop when you are again within limits - not until down to 70% (it'll stay at 50% even if you download nothing other then automatic updates to computer)).

We are new customers just hooked up on May 8, 2009. We already maxed out our broad band usage in 20 days. Now we are on day 28 and they have turned off our internet use between peak ours of 4:30 p.m. and 10:00 p.m.

The customer service representatives I have spoke with our very rude and say we have to keep under 70% of our broadband usage even though we are paying for 100%. They told me I already need to upgrade to the more expensive package. The customer service representative told me that until we were under the 70% usage we shouldn't use the internet. Not a very good anwser.

Buyer beware understand what broadband usage means. We are a family of 4 and my two kids were so excited to go away from dial up. They wanted to play on line games, down load music, you tube videos. All out the window now. I would never recommend this service to anyone. So we are counting down 1 year and 11 months before we can get someone else. I am going to call them to see if I can get out of this contract as we are not happy at all.

Wish I had seen all these complaints about WildBlue before we signed with them. We were customers from August 2007 until February 2009 so we were shared the contract issues many customers had problems with. Service was never what they promised and got worse as time progressed, but better than the dial-up we had before and our only other option out in the country. Finally DSL became available with our phone company and we ditched WildBlue in a heartbeat. I sent their modem and accaessories back via UPS promptly and waited for my $50 refund from February until June.

I called customer service and they said the items were returned damaged and not usable. I said I wanted to dispute this since we were using the modeum, disconnected it and sent it back and it was working when it left this house. The representative refused to let me speak with anyone else until I said I was going to report them to the BBB.

Then, after half and hour I was put on hold for another department. After more waiting, came a disconnect. Their idea of customer service is just not to speak with you. This company needs to be reported to some agency with authority. How long can they be allowed to take people's money like this? %50 refund I was entitled to but did not get.

I have had Wild Blue Internet since 10/27/05 through Great Plains Comm. at Blair Nebraska. For a while it functioned however not even close to what they lead you to believe you will get for speeds. After a while the speed lowered to 27k (supposed to be UP TO 512K) and I called and filed three complaints letting them know that this was not acceptable and would not be tolerated.

They wanted to send out a service man which I did not allow. They would just charge me for a call and use that for a reason to say something was wrong with my system. Having installed satellite systems as a sideline business, I knew my system was functioning properly and that they were intentionally regulating my speed.

The following day my speed went to 355K and then on to above 400K download speed and has never gone lower since. The upload speed, however, leaves a lot to be desired! Their latest tactic to get customers to lower their usage is to send out notices which lock up your screen until you click and acknowledge their message saying that you are approaching one of your thresholds with higher than normal usage and that you will likely go over one of your thresholds at this rate. Since the installation of my system in 2005, I have never used close to half of my thresholds (closer to one third) and my personal belief is that this is just another tactic to intimidate people to use less of their allotted time even though they are not even close to their limit.

Wild Blue should either put up more satellites to service the customers they sell to or quit selling systems they don't have the capacity to service! I am extremely disappointed that our consumer affairs division of the attorney generals office hasn't held wild blue accountable for their totally unacceptable customer service (or lack of service would be more accurate) and their practice of not providing what they advertise and continuing to charge customers for the service they are not getting.

Oh my! I am at my wits end with WildBlue and after reading all of these complaints I can see that it is not just me.....I had the service installed in October 2008. The technician that was sent was here for over 9 hours! I, too, paid to have a pole put in. We live in a log home and there are two satellite receivers on the house for the TV, so why we needed the pole?

Then, I had to call time and time again with the same run around of "you will be charged a $95 fee if the technician finds the problem to be on your side". He came back 3 times and I ended up buying a new router, installing an new electical outlet just to find out that he used illegal wires and a pole that only cost him roughly $25, when I paid $160!! Are you kidding me.

Now, in April I called again (after I quit calling and just dealt with the AWFUL service for 6 months), because I cannot access my school's site (which is why I signed up for this anyhow). A new tech came and informed me that the old tech was "let go" for not doing his job and told me all of the information above.

Then, I call to get a credit for the days that I was out of service because the new tech had to re-install the whole service and pole. They gave me $16 and then when I tried to explain that they should really reimburse me for the past 6 months because they allowed this incompetant tech in my home....get ready....she offered me a $20 credit! Come on. Is this a legitimate company?

And now I was just charged for the service call! I just got off of the phone, after being hung up on (again!)and was offered a ticket # to call back in two days to see if I am eligible to have the fee credited back to me. THIS WAS COMPLETELY THEIR FAULT! I am calling and them filing my own complaint with AT&T and the BBB. This is ridiculous and it must be stopped.

After suffering a year of really bad and no service I cancelled my service, 15 momths later I received a bill with interest and penalties, for the FIRST time. When I called "customer service" the woman was rude and uncooperative. I really have no idea what this bill was for as all my payment were paid for directly from my credit card and not other bills were ever received by me from them in any way, shape and form, and "customer service" wouldn't tell me anything. I have the cancellation confirmation email only, no mention was made of paying this last bill in a different way than previous bills. I have emailed them to request proof that I owed it and and explanation of why I was informed 15 months later, why "customer service' was rude and unhelpful to send on to my state's attorney general. This is adding insult to injury.

Wild Blue Customer Service repeatedly hangs up on me after being on hold for 15 minutes to one hour. Last time they told me they were sending me a box with instructions to send my equipment back. Customer Service says it was mailed April 17th. Today is May 5. Customer Service says nothing they can do. It was shipped UPS 14 days ago. If not returned within the thirty days I will be charged for the equipment. Wild Blue has been a nightmare. Slow internet service, when it was working. Customer Service hangs up on me as soon as I ask the representative their name. Lost a lot of time on hold and being hung up on. Lost a lot of money for sorry internet service.

On 2/20/2009 I ordered WildBlue Internet service. They assured me my out of pocket total expense would be $120.00. $99.95 for the service and the shipping of the FREE Equipment.

I got the equipment right away. IT sat in the box for 3 weeks waiting for someone to come out and set it up. They would not allow me to install the dish myself. When the guy finally showed up to install the dish I was forced to pay him $150.00 to put a piece of $10.00 pipe in the dirt and attach the dish to it. Because we live in a mobile home they wouldn't allow the attachment of their dish to it. My father is a general contractor. There was absolutely no reason we couldn't have done this. We have a light pole next to the mobile that could have been used but they wouldn't allow that either.

THis was not necessary. This mobile is on a permenent foundation. No axles..Couldn't just up and move it. Next the speed of their service isn't very fast. It barely works faster than dial up. Roughtly 500.00 later we can't use their service because we have been told we have used up all our bandwith downloading updates that are required for our computer's security. Regular safety updates needed to keep the computer running correctly. We don't download music, we download movies. I can't get out of this contract and we can't use them either. The lied about how much we would be paying out of pocket up front. They lied about how much faster it would be and they lied about 24 hour unlimited useage.

We even turn our computer off at night and shut down the modem to save power. Yet they say we have used up our alloted service usage. I have been reading on the internet all the people they have done this too. I just wish I would have explored this before we contracted with them. They want you to pay for the more expensive service so you can have unlimited service. But I would be afraid they would do the same thing with the more expensive service too.

This isn't right and it is unfair tactics to get you to use their service. They continue to charge me for the monthly service but said they didn't know when I would be allowed to use the service again. It could be a day, a week or a month. There is something not right about that. When I asked them why they couldn't tell me that they said it had to do with the new month useage. WHAT!!!!! They have all ready

charged my account for a new month but said the useage doesn't change with that. when does the useage change. They couldn't tell me.

These people are using unfair business practices against all their customers. They sent a virus protection program that had to be installed before they would install our service but it was outdated and I had to UPDATE it which used up our service. I hope someone starts an investagation on these people they are scaming the public. Go online and write in wildblue scams. I have to use dial up most of the time now what good is their service. I am paying for dial up and them. Not much difference in the speed.

My husband ordered service last August. Company has been charging our bank acct. since. I called to let them know my husband died on Feb.26th and they should stop using our joint acct. only to be told we never paid anything (over $400)to date and we owed more than $300. I have copies of all my bank statements and wish to report them to all interested agencies. They also said we were supposed to pay $79.95 monthly instead of the $49.95 agreed to by my husband. They made no effort to find out who or what was drafting my acct. I finally told them to cancel, hung up the phone and tore the modem out. I'm going back to dialup which worked better anyway.

A HUGE misrepresentation of the service I would receive. I had WildBlue installed on April 14th and after 6 days of minimal internet use, received and email that I had exceeded their Bandwidth usage for the thirty day period. I did an online chat with a service rep & tried to find a solution to this problem. I later called customer service & tried to get more help. Two days later, I received another email stating that my service would be "slowed down" due to my overusage. The package I selected is described by their comapny as: "IDEAL for FREQUENT email use, HEAVY web surfing, music downloads, online shopping & photo sharing."

I was also told by the dealer that I purchased the service from, that it would be "extremely hard" to exceed the limits provide with normal internet use. I find it hard to believe that my limits could have been exceeded with little or even "normal" internet use. I have paid $300 to this company for start up and first month fees and can not even use my internet because it is so unbelievably slow after only 9 days with this service. I sometimes can't even get a viable connection. I have since emailed three times with no response & had a second online chat which was terminated because they refused to answer any of my questions to my satisfaction. I was told I would have faster service once my 181% overusage returned to 70%, but wasn't told how to acheive this or how long this would possibly take.

I am scheduled to pay $70 a month for a service I can't use. Their customer service continues to give me the run around. I have contacted my credit card company and all the charges from WildBlue are currently in dispute.

**** Joe of Lyons CO (04/22/09)<****>
I signed up for wildblue internet service because they were they the only internet service provider that could give me internet at my remote location. The installation was rescheduled 13 times and took 2 months to finally get my dish installed. Within one week I started receiving emails stating that I had gone over my bandwidth usage then my internet slowed down to a point that I could barely use it.

I call, complain and then was mislead into thinking that if I upgrade to their largest package that my internet would go back to normal. One week later I started receiving emails from wildblue about my bandwidth usage. I got internet so I could use the internet not so I could be punished by some company for using the internet. You cannot play games with wildblue internet and you can barley browse the internet.

I have had dial up that was faster and much cheaper. If your thinking about getting WildBlue internet stay away. The company is obliviously run by someone who based their usage on internet access bandwidth of the 90s. If you go to a couple of graphic heavy websiteswhich is just about every site you will be punished. STAY AWAY FROM WILDBLUE INTERNET.

The got our account mixed up with another person with the same name; different address; different email but could never get it straightened out so we finally quit using them; too much frustration overpayments, no service etc. In march got an email inviting us to give them another try. On March 16 I called and gave them my credit card for $50 to start service up.

1 month later still no service so told them to forget it. April 20 got an email saying the were billing us for $189.19. I called to say no way and found it had already gone through our account. They should be out of business,.

lost of $189.19 from bank account plus days and days of phone calls trying to sort out problems. paid for equipment and can't use it.

ive was misslead from the beginning about this service.when the order was placed for the servive how the threshold limit worked was not explained,the limit was 12000mgb.within a week your service couldnt match netzeros online speed most of the time i couldnt even log on.not until after....the dish was installed and the contract was comitted to was there any socalled fine print to read about this bogus threshold limits effects on the service .

when working the service is fantastic.but the problem is you are not able to use it for very long before you are punished.yes thats the word that was used with me when i spoke to a service rep.which i called serveral times each one had a diffrent stupid story to tell.i was misslead about what to do each time.quote.please sir just unplug your modem and ethernet cable for a couple of days your usage will quickly return if there is no use.quote.im sorry sir but the usage returns !!!!!!30 days after the days usage!!!!!

diable your updates this may help !!!!!dont allow friends or family to have acess to help limt....limit your time to one or two hours a day that may help...and here is the freakin worst well sir if you would !!!!upgrade your service this would help im paying you more for this awful in my opinion service than it worth you get more use of my account than i do yours.i was mislead to spend more money for upgraded service thats never benefited me at all.and if i cant let anyone else in my home on this service other than my dont use it for what you want to because you paid for it self!!!

i dont beleive your threshold is needed at all but only to line your pockets.i know plenty of people who have dsl and i know there service basicly gets to them in the same way its a digital service.but when i have to disable my security service updates just to be able to run your internet a little longer you put my system my faimily at great risk and i have been told to do this by your customer service.

i would not have ever purchased this servive had i know? unfortunately there is no other way for me to have highspeed internet.i do not wish to try and terminate your service.but it would be nice if you practiced what you preach.im talking about fairness...as i have read your becomeing much like aol and some of those other providers.

draw them in secure them then make them ****** off.all said when working you internet is second to none i dont mind paying you what you charge me now for your service.i do expect to have use of your product after all this has been an expensive venture i just would like to have better use of this product.i feel as if im being dictated to being told that i will be punished and the huge kicker that was never told to me before i signed the dotted line we will terminate your service if you proceed to go over your limits so a customer who is only trying to use his paid for right can be shut down and suffer a finacial loss.

because he or she was a bad boy or girl.im at what i was lead to belive in your online article as well as told be your customer service rep who sold me the upgrade service that my package was good for movie ,music.etc.etc downloads please enjoy..well the joke was on me....

When we signed up for Wildblue we were told they were very fast internet service, they briefly explained the fair access policy but didnt explain exactly how it worked, that if you download two movies and a few music videos your internet access would be slowed down, then we called and asked why, they said well up grade and then it will be faster so we upgraded to their highest level, and didnt download anymore movies, or music. Just did our business, 2 that we are trying to run of our computer. Then we soon found out it was to late, we were penilized for using to much downloads.

We called several times, each time a different empoyee tell us oh you will get the speed soon, then the last person I talked to said, oh sorry you have to wait 30 days, to get your service back to normal. so here I am not able to hardly use my service that I have paid now 140 for the month plus the down payment for equipment and had to pay for installation. Now for waht I havent been able to use the internet now for almost a month now, soon as I get extra money, I want to break the contract, the lied, they decieved us into thinking they had a great service.

Consequencess, is my husband and I cant do my business on the computer my 21 year old college son, cant use the internet to do his school work here at home and our 11yr old daughter and 7 year old son can not also use the internet to do research for ther school projects we have to go to the library, will someone make these people explain to potiential customers about how their internet service will be interupted if they do to many downloads. We spent so much money for what?????? Now we dont have a computer for work or school

I already have the equipment installed needed to have WildBlue Service, I just needed them to reinstate my account, a few computer strokes..for about a month now, I have called nemours times, have received 3 confirmation numbers (which means nothing, its just a number to make you feel like they are doing something) I have been told my account would be reinstated 3 times and still nothing, the last call the customer service guy told me there is absolutly noting he could do and there is no one I can talk to..Without a doubt I really do not see how they can stay in business customer service is the worst I have ever dealt with, and yes a class action suit needs to follow to keep these companys from bulling consumers.

I have not had service since December 14th. They have been charging my account for service and withdrawing it from my account. They say they have issued credits, but none have been credited to my checking account. They also charged me for a service plan on February 24th. However, ther has been noone here to repair the system. I cancelled my subscription.

Unable to fullfill research requiremnets on my sabbatical- priceless- + $250.

It would take me an hour to detail the run around I have received from Wildblue. After reading the other complaints, I can say that I have experienced all the above! This is the worst company I have ever dealt with. I'm 35 years old and this is the first time I have fealt compelled to warn others against a company. I agree that a class action suit would be a great idea!

After 2 years of satellite internet service, March 1 '09 our service went out. A Wild Blue c/s rep. was contacted the next morning and I was told either I would have to pay $95.00 for a repair tech plus eqpt. costs or $119.00 for a year of warranty service of which only the first 3 months of a service rep. visit would be free. My husband agreed to the one year warranty and $119.00 was charged on our credit card immediately.

A rep. had all ready stated that he could tell our modem was working and it didn't appear that there was a satellite dish problem (after a visual inspection by us). It was 2 hours later that our satellite internet connection was restored - WITHOUT a repair tech. visit! I believe this is extortion. Consumer Affairs has hundreds of complaints against this company. Please start a class action suit. Thank you

My husband and I believe we paid for an unnecessary warranty. It was too much of a coincidence that our equipment was verified by a tech rep. that everything was working and only until we paid the warranty fee did our satellite internet connection return. Wild Blue also has a habit of double billing our credit card for monthly service.

We DID NOT have the resources for this warranty. My husband is a disabled vet and the only income source for us. We are paying down our credit card and then had to add this unexpected, and I believe, unnecessary charge.

I ordered internet service through dish network on Sat. Feb. 7th 2009 and they told me that it would be until the 27th of March before they could come and install it. I told them if they couldnt get there any sooner than that just to cancel it and they told me that they had already drafted the money $199.00 from my account and that they could not put it back for 5 to 7 business days. As I would obviously need this money in my account to get a different service we talked some and they stated they would have a supervisor contact me the next day in an attempt to fix the problem. The next day I was contacted and told they would be there in two days to install the system which was Tuesday Feb. 10. The technician showed up and got the install done and left.

About 3 hours after the dish was installed my internet went down. I assumed at the time it was due to the weather as a thunderstorm went through and waited untill the next day to call advising I was having problems. I was told it would be until the 27th of March before anyone could get there to fix the problem. Obviously this upset me as they wanted me to pay huge fees for internet that I would not be getting so again I spoke with supervisors in an attmept to get an earlier repair date. At this time I was unable to get anyone to assist me and was going to have to wait or cancel. Wild blue did agree to wave the $450 cacelation fee but stated they would not refund my $199 start up fee even though I never really got any internet service.

My husband walked out to check the dish and found that the pole they put it on was loose and the slightest draft would move the dish out of allignment with the satellite. I called back and advised it the fault of the installer and again asked to get an earlier date to re adjust the dish and keep it from turning in the future. I finaly got a supervisor who advised a technician would be there thursday the 12th of Feb. this was great accept on thursday no one showed up and when I called back again they advised they didnt have me scheduled until the 31st of March.

Again very upset this time I spoke with a sloo of supervisors and was given the next day friday the 13th. On friday the 13th I was contacted by the service people who first stated the tech was sick and could not make it and then again tried to reschedule for the 31st of March. Again I had to go through a sloo of supervisors before getting the date of Tuesday Feb. 17th. I decided that I have no choice but to wait. I understand satallite internet is sumwhat new but if they are going to advertise this great service and tell their customers how fast they will respond if there is a problem, they need to put some people in place to be able live up to thier claims of great service or be willing to cancel with a full refund to disatisfied customers.

Ive paid for internet that Im not getting and cant get a refund.

Absolutely, without question, the worst customer service I have ever had to deal with. These folks don't care about their customers. Period. I've had WildBlue internet services for about 3 years with no problems (other than it being ridiculously expensive). A few months back my dish failed and needed repair. Fine. Keep in mind my equipment is paid for. After calling customer service several times, trying to get an idea of the cost of the repairs, I finally called a local dealer and got what I thought was a straight answer. I described my problem, he told me what was wrong and that the part should cost no more than $50. So, add that to the Wildblue $99 sevice call fee, and I'm looking at $150. Just on the line of acceptable, but not aweful, so I agree to the repair.

The dealer comes out, makes the repair, an month later my bank account is drafted $290. Thats right, not $150. That makes alot of damn sense - It cost me $300 to buy the stuff, and $290 to repair it. Of course, I call them to tell them they must be crazy to think I will pay that for the repair...and this is when the customer service department really shines. They couldn't care less.

Absolutely no attempt to make me happy by refunding a small amount. Anything would have likely made me happy - just some gesture of understanding and realization that the cost of repair was too high. Nope. I spoke to at least 5 reps, none of them could do anything for me, the supervisor was even worse. I was out of contract, so I cancelled my service. If you have any other option, do yourself a favor and go elsewhere with your business.

I ordered the internet services on a Thursday. I called Friday to get set up for installing. The company advised they could not get anyone to answer at the installation department and they would have someone to call me Monday. Monday comes along and no phone call so I called them. The same thing happen and they advised me they would have someone to call me Tuesday. Tuesday comes along and no phone call I called them back and they tell me the same thing again. I told them I wanted the number to the installtion company. They give it to me and I called immediatley and got someone to answer. They set it up for someone to come out a week later to install it.

When they arrived to install it they advised me it would be a $125.00 charge for them to put a pole in my yard to put the dish on and then he could not guaratee that I would get very good reception. I told him he was crazy if he thought I was paying $125.00 after I paid what I paid to order it. I called Wild Blue immediatley and they told me they could cancel it with a $50.00 restock fee. I advised them no I am not paying a restock fee for something they did not advise me of when I ordered the system and then the installer could not guarantee me very good reception. I spoke with a supervisor and she advised me they would charge my credit card the $50.00 regardless if I cancel.

I asked to speak to her supervisor and she advised me that she was the only supervisor that I could speak with. I asked her if she owned the company and she said no then I advised her that she has a supervisor and I wanted to speak with her supervisor and she refused. I do not feel that I needed to pay a $50.00 restock fee when they did not advise me of a $125.00 fee to put the dish on a pole. I could buy a pole cheaper than that. And then the installer could not guarantee good reception for the service.

I advised them that I want to cancel the service with a full refund back on my card and do not authorize them to charge my card the $50.00. Now I am fixing to call my credit card company to dispute this charge that I did not authorize them to do. I wish there was someone who could do something with this company. They are misrepresenting what they say and do.

Subscribed to their service. Service was completely inadequate, promises of internet connection speed was up to 512 Kbps. They averaged between 100-250 Kbps, which caused most sessions to time out. When I contacted them they said that up to meant that the slower speeds were acceptable. Suggested I subscribe to more expensive package promising up to 1000 Kbps. I did this, and got up to 520 Kbps! Called to cancel service, and they said there would be no refund on the dish or modem (I paid $199)and I would have to return the modem or pay over $500. They wouldn't let me return dish. Problem started the day they installed the service. Paid $199 for dish and modem. Installation was supposed to be free. Upon cancellation I had to return modem and keep worthless dish and there was NO REFUND. Every technical person I spoke with reminded me that they only promise up to 512 Kbps. That doesn't mean that's what I'll get!

I did not get what they promised and what I paid for. For one month I was not able to use my internet service to handle the financial accounts I had set up to manage online ... bill pay and mutual fund trading sessions timed out before I could even log in! I spent hours on the phone trying to get the issue resolved. I paid $54 for service I didn't get, and $199 for equipment that didn't work. They told me I have to keep the dish, but return the modem. The dish installation involved wires under my house, a hole in my floor, and a worthless dish in my yard. I am stuck with un-installing the dish including patching the hole in the floor, and replacing the carpet over the hole. They sent a box to return the modem, and told me I would be billed over $500 if they didn't receive it. Believe me, I sent it back!

My satellite dish was damaged when snow slid off my house. I called on 4 different occasions to remedy this problem. Each time I was on the phone with them for approximately 45 minutes and assured a supervisor and their customer advocacy dept would contact me. It has been 3 weeks now and still no contact from them. I have contracted with another provider and am cancelling my service with them. I advise everyone to not do business with Wildblue!

The siding on my home was damaged. After investigation we discovered it was not mounted securely in the first place and should not have been mounted in that place at all!

Violation of fair trade agreement. Service provided by wildblue/dishnetwork is not as promised in contract and should be made accountable.

When i signed a contract for sat internet the contract did not spill out the terms of the maximum usage. The problem is that the contract refers to a web adress, but since I was having internet installed I could not view these terms until I had internet service, but I had to sign before I could get internet service. I also question the legality of having the terms of a writen contract be partly a reference to a web site. This is a new type of fine print: invisable and rewritable. What you are signing can be changed at any time by simply rewriting the web site. Even if you read the web site you do not know what you are agreeing too since it could be different next week.

I have been basically without internet for 2 weeks now and it may last for up to 30 days. I was originally told I would never be without internet but would just be slowed down if I went over the limit. The web site does say I may loose conectivity during peak hours. What this means in practice is that I have no internet till after midnite or latter. This is very bad for my wife since she is disable and cannot physically do much and depends highly on the internet. I feel I am being held to a contract that is not valid because it is not written in black and white but only a reference to a web site. There is a lot more involved than this but it involves different issues related to the local company that sold me the service for dish networks and wild blue.

Had wildblue installed and service has been a joke. Exceed bandwidth, slow uploads/downloads, no service, crappy customer service. Switched back to dial up 2 weeks ago and cancelled my cc so I will no longer be paying for service that I never got.

Ripoff!!!! Paid top dollar for service that I was promised and never received. Class Action Please!

I called wildblue at the end of november because we have had trouble getting internet service where we live. So after talkin with a lady named rebecca we came to an agreement she gave us 2 options. 1. We pay 170$ up front and then we are billed 55$ monthly. 2. We pay 290$ up front and are billed 50$ monthly. I chose the first of the two and off we went... Not only did the system take a week longer than promised to get here when it did the person they sent to install it was a kid.. i had to help him and he seemed a bit confused.. during all of this he tells me he isn't even qualified yet but he uses his step dads install number to do it.. NICE!!!

So we get it hooked up and it works fine.. When i get my bill it is for 292.86 which was not what i was told i would be paying, the overcharging put my account in overdraft about 200 dollars... i called and called and talked to everyone that worked there.. I finally got ahold of a manager named Daniel, I told him i talked to rebecca and that we agreed on 170.. he went and talked to rebecca and came back and said she put it in the system as the 170....

So he tells me to call the billing department which apparently is on the moon because they were EXTREMELY UNFRIENDLY and just told me sorry tough nothin we can do.... So i called back to Daniel he told me he was in a meeting for the last 3 hours and that they had found a software error which had caused my incorrect billing and he told me there were others with my same problem... he transfered me back to the billing department this time they were even more unfriendly i got frustrated with the man i was talkin with and told him i was going to disconnect my satelite and turn it off... to which he replied well you signed a contract and we have your credit card number anyways.

EXCUSE ME!!!! I never caught his name and i wish i did.... anyways needless to say wildblue kept telling me they were working on it and i had to go back and forth between this manager daniel and the billing department and i have no idea why.... This matter is still unresolved and they wont even contact my bank who agreed to wave the fees if wildblue would just contact them... but wildblue refuses saying something about a security breach... is this a satelite company or the C.I.A.

I have over 300$ in overdraft fees and i never agreed to pay 292.86... i feel like wildblue stole from me flat out....

As in the case of most of the contributors on this site, I have had a terrible experience with this company. Itwas promised that they could service us with no problems. Nothing was ever explained about limited usage, slow service, no service, and they always somehow make it my fault. It is because my neighbors are stealing, my computer is faulty, or I did something wrong. They told me Saturday, we could not use Youtube, My Space, download music, or receive any pictures.

I have been on the phone most of the afternoon with several people who parrot the same answers. One told me to unplug the modem and computer and don't use it for two weeks and it would be faster after that. There must be someone out there who can help us with a class action suit. I have probably had 4 days of service and they insist I pay them over $500 to get them out of my life. I have not been with them for a full month yet. This is crazy. How is this allowed to go on? Where can we go for help?

They have charged my account $217.71 for nothing. If I disconnect it will cost me $360. I cannot get online. We are busy people and they are wasting our time and money and being rude on top of it all. The mental stress is unbelievable.

Ordered the Wild Blue Satellite Internet which is done by Directv. Placed order Dec 19,2008, drafted from my Visa and to be installed today Dec 30 between 8am and 12 pm. The amount drafted was $235.92. The installer had not contacted me for good directions to my residence by 9am. I called DirecTV to comfirm my contract on the service. They looked it up with the order number given me and informed me that the woman made a great mistake and placed my credit card onto a contract on another customer. That made me pay for another customers installation/equipment fee and me not getting anything.

That means I will end up paying interest for a service that I did not get. They advised it takes 72 hours to get it credited back to me. Thats interest I will have to pay for two weeks on a service I never received. Maybe a gool Lawyer will be worth my time.

Not receiving the service I requested and paid for. Paid on anothers customer amount due because DirecTV made a big legal mistake. Interest will cost me for their mistake.

WANT CLASS ACTION SUITE! WildBlue Dish Internet Service(WildBlue Communications, Inc) Wild Blue has debited our checking account by approx. $900 since the end of September. This is for a service that we had access to for only 3 days (3 days of system problems, I might add). We cancelled the service completely on the 3rd day because the system wouldn't work - we were told we reached our threshold the first day. Each of the 3 days I spent hours with their technical support trying to get the system to work and up to speed.

WildBlue will not refund our $$$. ALL Equipment was sent back by UPS & received by them on 10/28/08. They admitted they had received the equip. and made a mistake in taking $$ out of our checking account. The last time they debited our account was on 11/24/08 . . .because they said we hadn't returned the equipment. When we called them 12/3/08, they admitted they had received the equipment but took our money anyway. We have called and called and get no where. There is no corporate telephone listing and WildBlue customer service won't give us one.

Their customer service reps are rude! We were told on 12/3 our $$ would be returned to our checking account within 24-48 hours - by Collette @ WildBlue. It was not. Many more phone calls & postponements since then & still no $$. Today, 12/26/08 we are told it will be another month - by Janeatra @ WildBlue. And this amount is only for the $300 for not returning the equipment. We need to have ALL our money back, -Our checking account was hit on the following dates with the amounts listed after: 9/26/08 $278.37 ??? I was told on the phone this was a cancellation charge. 10/27/08 $274.77 Cancelling Service Charge-- This too was explained as a cancellation charge. 11/26/08 $315.59 Equipment Charge that was returned in October by UPS. We have UPS tracking data.

1. I had to take a day off work because the system would not work. The the other two days with Wild Blue I spent trying to move my office in to town where I could use Cell Internet Service. The cost of my home office $500. The cost of my new office - $850. 3. After Wild Blue took money out in November, it caused our rent check to overdraw our account, activating our overdraft protection. . . therefore costing us interest and penalties. 4. Now I have moved once again to a new home where I can once again combine my home and office. Two moves, the expense of two moves & the head trips with a non responsive company whose only capability is to automatically take money out of my checking account electronically.

Do you know how frustrating it can be to talk to people every week and get a different answer to the same question When will my money be returned to my checking account? by people who have NO knowledge of who their employer is or how to contact them? These people have no ability to give an honest answer and they have absolutely no empathy for our situation.

Wild Blue was my internet provider. Wow, I never could have imagined that a company could be such a mess. They are blessed to have a few decent employees, but the majority are a joke. We had service. It broke. We were told that if we paid a hunk of cash and committed to a year of service we could have our service restored. Since I work from home I had no choice and did pay up. I paid for the highest level of service.

They committed to letting customers know if we violated their Fair Access Policy (used too much internet). We did, but they sent the notification to a email address that we didn't have access to. Eventually our internet slowed way down and stopped. We called and they said we used too much internet...we could pay $500.00+ to a different service level. Another employee told us to try working with escalations. We did...but no success; they just strung us along. Wild Blue has poor customer service and no way to resolve complaints. Paying for a level of service doesn't mean you will get it...they will slow you to whatever they want or even cut you off.

I lost time from work and had to use all my PTO because I couldn't work.

I signed up for the top level of service from WildBlue Communications in June of 2007. Since May of this year (2008) my service has been spotty at best, and for long stretches of time has been completely non-existent. I called to cancel my account in August, and was asked to give them a chance to correct the problem. They scheduled a service call and the technician was dispatched within 2 weeks -- with the wrong part. I was told it would take 2 days for the correct part to arrive.

It is now November, and the technician still has not received the correct part. For 4 months now, I have been shuttled back and forth between technician, dsi, and WildBlue technical support and customer service. Everyone points fingers at everyone else. At one point, I was offered a terrific deal of paying only $39.95 a month instead of the $79.95 I pay until they resolve the situation. What a deal! $40 for no service instead of $80 for no service!

December 8th, I contacted WildBlue to demand a refund and cancel my service. I was transferred to a customer service specialist in the corporate office, K. Gregory, who assured me he would take care of the problem by 12/12/08. He further assured me that I would receive a phone call from him no later than first thing in the morning of 12/9/08 with a status update. I have received no call. I have called the number he gave me DAILY, but get his voice mail, and he does NOT return my phone calls.

Further, you can't reach any of the executives at WildBlue. There are no phone numbers or email addresses available for anyone except their call center employees who, obviously, do not have the authority or ability to address customer service issues of this magnitude. To make matters worse, they can't even give you contact information for anyone who might be able to help, but simply send you back to the website that provides only the phone number to the call center.

I have been paying for service that I haven't received. I try to run some business on line, which is impossible to do without internet service. Economic consequence due to that, unknown.

We have a retail store in a remote area and until recently we had a wonderful ISP. They went out of business without warning leaving us scrambling for internet service. We need interent service to function and operate on a daily basis. Direct Tv was offering Wildblue so I called to confirm that it would work with a networked system. I was assured that it was the best system available and would work flawlessly. I explained we needed a quick internet because we used it for customer service. They said no problem. They told me there was several packages available and they steered us toward the package they felt would be sufficient for our needs.

The installer messed up our network . We were frantic and asked him to please restore the system and make sure it was working. He said that it was not his job but if we paid him another 150.00 he might be able to help. He left without checking to see if it was working. We spent the evening on the phone with tech support trying. The month of November we were on the phone for the entire month daily trying to get the service to be faster than the NetZero dial up we were forced to use. During this time there Customer Service talked us into upgrading for more money to a faster package and it did not work either.

We paid 399.00 for installation and 99.99 a month. It was installed in 11-07 and disconnected before the end of the month. This company does not have a trial period. We had there NON service 3 weeks. We later learned from an honest dealer that Wildblue does not work with networks but only one computer at a time. They should have been up front and disclosed this information when we asked. They are trying to collect for 11 months of fees and we never received any service from them at all.

We spent too much money...too much frustration...We feel ripped off...Lied to...CONSUMER BEWARE. If this was a legitimate company they would not be charging for services they are not providing. We have a new ISP that worked immediately with no problems. We would be interested in any CLASS ACTION SUIT. I have reported this company to the FTC and am disputing the collection and negative record they have placed on my personal account when this is a business and should have no affect on me personally. Wild blue should not be allowed to continue their unethical business practises at the expense of the consumer.

This is in regards to an account which I cancelled with Wildblue Communications in July, 2008. Wildblue cancelled my service immediately upon notification but has continued to bill my Discover card account every month since. I have contacted Wildblue each month to protest the charges. They issued credits to my account for each month through October except for an unexplained charge of $29.95 on October 6 which I reported to them in early November. I was promised a credit for this charge.

Subsequently, on or about November 24 I talked to two different persons at Wildblue; one identified as Natasha, the other as Candice. I once again reported the regularly contested charge of $79.95 which was levied on November 5, and repeated my protest of the still unresolved $29.95 charge on October 6. As yet, the spurious charges have not been resolved. During my conversations with Wildblue Ive been told that there is a problem with their computer system which has caused processing of my account to become stuck in the system.

We've had multiple problems with WildBlue similar to other complaints on this website, including rehearsed responses and rude representatives. Aside from this, a few months ago we became deeply concerned about an apparent disparity between the bandwidth usage shown by WildBlue for our account and our actual usage which is relatively small. So we monitored our daily, weekly and monthly usage in detail. We determined the actual byte content of each website download during the day, arrived at a total byte usage for that day, for the week and for the month. It appears that WildBlue may be substantially exaggerating customer bandwidth usage on the individual customer meter to prevent customers from receiving the full benefit of bandwidth usage guaranteed under their advertising. Accordingly we have filed a detailed complaint with the Federal Communications Commission and the Federal Trade Commission.

How to place an economic value on lost bandwidth usage for one customer, not to speak of all WildBlue customers collectively. What about the pressure and stress from enforcement of the Fair Access Policy if in fact the WildBlue system is depriving customers of fair access by covertly inflating the usage statistics.

I purchased their satelite internet service in May of 2007 on a one year contract. After May of 2008, my account went to a month to month payment method. In July of 2008, they took the last payment method that I used (a credit card) and used it, which put my cc over the limit, with fees. They offered no restitution for this. I argued with them telling them that I did not authorize this cc to be used, to refund my money, they refused. I just checked my bank account and they took November's payment out of my checking account, taking my last 50.00. I again called them and they refused to return the money to my account. I explained to them once again that I do not have a contract with them and was on a month to month payment with them. They still refused to give me my money back. I dont think that it is legal to keep my banking information on file and use it whenever they want to.

Wildblue plainly mis-advertises its speeds represented in different packages in different price categories for internet connectivity. From day 1, I have never been anywhere near the speeds I have paid for. Technicians and engineers have stated there is nothing wrong with my connectivity, blaming the issues on a brand new computer, and even psychologically, its only me thinking so...Other subscribers on the company's FORUM page have also shared their stories of unsatisfactory service levels, AS WELL AS OTHER MEMBERS IN TENNESSEE, that are at the same speed levels that I consistently get. Perhaps they have TOO MANY people on this satellite?

Technicians, tech support, and engineers like to pass the buck off to the customer when its not always the customer's issue. I have spoke with the CEO,Ken, several times, and although he has had his people try and trouble shoot the problem, the issues remain the same. If I was the ONLY one voicing issues about speed levels and the ability to surf the internet at reasonable speeds, that might be a different issue, but I'm not. I even did an upgrade to my service to prove whether or not my service levels would increase. While they did to a certain extent, no where near the advertised levels. However, my speed was DEFINATELY better than that of dial-up service, and even though I was not getting near the level of service I was. My upgrade was to their SELECT 1mbps service ($20 extra a month). Still receiving speeds below 300K in the evening, and rarely over 700 in the early day.

Many people in this specic area that this satellite covers complain of the same issues, repeatedly. However, it appears Wildblue never seems to do anything about it. Its a plain rip-off to upgrade, charge you more, but not see any significant increase in web surf speeds or downloading... It must be really frustrating for a CEO to have to handle customer complaints all day from so many unhappy people. When I asked for a credit for some of the times I could barely get online, that was denied, and the CEO told me UNFORTUNATELY THAT DOES NOT WORK FOR US.....There you do, they do what works FOR THEM......Obviously not for their paying customers. I have blocked my credit card payments, and have told them to remove the equipment from my property.

Almost a year ago, I contacted Wildblue Communications to inquire about service in my area. They said they would need to send someone out to see if the service would work at our location. In order to have someone come out, they required me to fill out a form which asked for payment info. We decided to NOT go with their company, called back to cancel the appointment and I specifically asked them about the form I had turned in. I was told not to worry about it.

Recently, I received an email from them stating they had debited my acct. for equipment not returned. I NEVER received equipment, service or onsite visit from their company. I contacted customer service - it took me an entire day of phone calls to get through. I finally spoke to a human and was told I was billed in error and it would take 7-10 business days to receive a refund. I phoned them on 11/7 and as of 11/25 they have still not refunded my money. I have since reported them to the BBB. My question is...how long will this be allowed to continue? This is a scam!

Their error caused an overdraft on my account. I am trying to recover that money as well. Basically, this caused a financial hardship for my family of five. It literaly took food out of our mouths that week. The holidays are around the corner and this effectively takes half of my Christmas bonus. Not to mention the time I have invested in trying to recover the stolen money.

I signed up for WildBlue's 1.5Mb Package in July '08. Everything was great for the first 6 weeks or so; 1.3 - 1.5Mb/sec downloads with consistency. BUT THEN...little by little... the speed started to drop-off.

By the end of October, the speed was down to 350kb/sec on the best of days. As I write this, just before Thanksgiving, the speed is down to 250kb - 275kb/sec. At this rate, I'll be receiving the equivalent of dial-up service by Christmas.

I contacted WB tonight through an on-line Chat Representative. Sadly, I can confirm that what everyone else has previously described regarding WB's customer service is true. I received the same canned answers that everyone else seems to get when they call... 'unplug the modem or maybe a $95.00 service call is needed. Basically, I was told me to call 1-866-945-3258 since they couldn't help me on-line.

In reading others' complaints regarding satellite internet service issues, I recall that one guy reported that he did get his speed issue resolved by hounding the hell out of the company until they changed his settings internally. (I think he had a business-level package, however.)He wrote that the service suddenly began running as it was advertised. This tells me that there is something fishy about WB and I most strongly suspect that WB has an unwritten policy to cut subscribers' service speeds way down after they have trapped them into a long contract thus freeing up bandwidth for new subscribers (victims) to be lured in to the WB trap.

My advice to anyone thinking about WB is to avoid making the same mistake the rest of us have made. I don't know if HugesNet is any better, but from what I've seen with WB, they can't be much worse.

$90.00 a month + 2-year contract = 25% delivery of advertised internet service.

Well !! I'm hurrying and typing my complaint before my internet service is interrupted by Wildblues wonderful FAIR ACCESS policy that i knew nothing about before getting their service. No one, not the customer service rep, not the installation technician, not even the five tech support reps who i spoke to trying to find out why i had no service for fives days and counting. NO ONE made me AWARE of this mind boggling stupid policy from Wilblue. But my wonderfully painful journey into internet service with Wildblue doesn't stop there. That would be too simple.

After i finally get someone with the guts to tell me why i don't have internet svc and i go on my tirade for ten minutes (why no e mail,phone call, web page that says you've been bricked, smoke signal, stuff like that.) they explain to me that i can get unlimited internet access if i pay ten dollars more!!!! I'm no lawyer but i know extortion when i hear it!! So after i go on another tirade for about ten minutes (You know the kind( Then what the hell am i paying $70 a month for now if i can't use the service when and how long i want to tirade.)) I finally calmed down and let them transfer me to the customer service department where i could pay the extra ten dollar extortion fee to get my service back on so i can A: Make my money and B: find a new internet service provider.

But my wonderful journey doesn't end there. After waiting for about 30 minutes for a customer service rep i was rudely and abruptly told that their system was down and call back tomorrow and hung up on!! YEAH HUNG UP ON!! Now i can put up with occasional bad weather that would knock out my service or (although it has never happen to me) service interruption due to nonpayment but to have my service cut off because i use it too much is beyond belief; and to not be notified of it is even worse, it might be criminal.

To top it off some of the worse customer service in the history of customer service makes my experience with Wildblue the worse decision i have ever made at any point in my life!!! Yes even worse than when i ate that old cole slaw in the fridge and got sick or stuck my finger in the wall socket as a baby!! LOL!! I'm just wondering is there any possible legal action that can be taken!!

We had Wild Blue internet Service for 15 months. Called them to cancel service due to moving. They sent box for equipment return to our new address in New Mexico. We called the day we were packing for instructions on what equipment to remove from the house. After an hour, we got someone who knew what to remove and take with us to put in the box when it arrived in New Mexico! After moving and receiving the box, we boxed up all equipment and sent via ups using the labels they provided.

If we hadn't called, we would have arrived in New Mexico, received the box and then been notified by their instructions that the additional part we needed to return was STILL ON OUR HOUSE in California! Unless ALL equipment is returned they charge you! What a SCAM! We thought we had a jump on them when we called and took the equipment with us.

Now they say they didn't get it and have charged our debit account for $370. This is after they charged the account for the $75 to pay to finish our remaining contract. It was suppose to be billed on our last statement, but instead they took a debit charge the day we moved.

Even though we dispute it, it's going to take 30 days for them to track the number to make sure nobody else (they implied WE were still using the unit!) is using our equipment. Until they can confirm this the money won't be returned, and if they can't find the equipment, it won't be returned. Don't get wild blue! It's not worth it!

WilD Blue/Direct tv Im Paying for High Dollar Dial Up...located in an area where i cant recieve high speed.Iv had it one month.and called direct tv and wild blue multiple times.. There famous words.did you use all your bandwidth? You tell me? check the meter on our site it takes 20 min-30 to download the web site.Id be better off with dial up Unlimited use and probaly a lot faster.. I cant belive in this day and age they cant get high speed in my area what a SCAM....But Guarantee your slow with your monthly payment theyll be calling you faster than any high speed internet......

Damages Im unable to do my necessary work at home. Im self employed and i do a lot of research on the web.

I called Dish Satelite to cancel our satelite internet due to intermitant and no coverage with weather changes. They transfered me to Wild Blue. They originally told me that the angle of the satelite would not be an issue. They then told me that they could change the angle to a different satelite. Neither happened.

I called tonight to terminate my service. I asked to speak to a manager conerning the $125.00. He was very disrespectful and ended up hanging up on me. I called Dish back. They cancelled the $125.00 fee. Wild Blue's manager has no business with a job!

None due to the fact that Dish Satelite waived the fee.

I signed a contract with Wild Blue, fronted by Dish Network, in Sept, 2007, for a year and a half of broadband service. The service varies quite a lot in terms of speed a determined by speed checks through ZDNet, but rarely lives up to the 500KBPS advertised. At best, it delivers around 330. That is not really my complaint, though, because where I live the dial up is absolutely horrible at around 20K, so I am very happy to get even 200 or 300.

My actual complaint is about an uncaring, unfeeling and senseless business practice of Wild Blue that I can find no reasonable explanation for. Somehow, my Dishmail email address found its way in the hands of a spammer dissemination list, and I am now receiving over 200 spams a day. The only practical thing I can do at this point to solve the problem is cancel my primary email address through Wild Blue and Dish Network, and substitute another one. So, I called Dish internet support and they simply said NO, emphatically, many times. Tough luck, you are out of luck chump,

I'll be stuck with monitoring and deleting hundreds of spam a day until I disconnect this service in March, or pay a penalty of $150 for early disconnection now, plus whatever it costs to have new service installed, which will probably be several hundred dollars.

I contracted with Wild Blue through DirecTV in Atlanta, GA. The equipment was delivered,and an installation date set. I took off from work in order to be home for the installation, which was supposed to be between 8 AM and 12PM. At 10;15 AM the morning the installation was supposed to occur, I received a call stating that they were cancelling the installation because they didn't have anything else going on in my area. I was furious, and contacted the installation company, who basically told me tough. I contacted DirecTV, and they also contacted the installation company, and got the same response.

A new date was set for the installation. The day before the new installation date, I received another phone call stating they they were changing the installation company for me, and so they wouldn't be out the next day, but would install it on Saturday between 8AM and 12PM. No show again. At 1PM on Saturday, I contacted the installation department, who had the technical call me. He said he would be there between 5PM and 7PM. Again a no show. At 7PM, I called DirecTV, who imeediately transferred me to a department that handles nothing but complaints about Wild Blue.

While I was on the phone with them, the woman I was talking to told me they had just received the installation cancellation notice from the installation company. At that point I told her I no longer wanted the service, and she told me what to do to get the equipment returned and said they would refund the money I was charged for the equipment on my credit card. I have disputed the charge anyway, just in case. DirecTV was very nice about the whole thing, but apparenly they are getting a log of complaints about Wild Blue. After reading some of the comments here, I'm glad I cancelled the service.

Loss of time from work. Frustration.

I had Wild Blue installed in October 2007. Right from the start it was horrible. Very slow, I'm paing for 1.5 MBPS, and was getting 100k, WHEN it was ever working. Whenever you call the help center, you get foreign sounding people sometimes, who have a hard time understanding you. They have you unplug and plug in the modem even if you tell them you've done that over and over. Finally sent a replacement modem. Worked for a little bit then began to go down. Called and had a service tech come out, and they charged me a service call. Tech adjusted the dish and it worked for a couple of weeks and then began to be down again 80% of the time.

Had another service rep come out, adjusted the dish again and replaced the tria lenses on the dish. Worked for a few more weeks, then same thing again. This time they sent out a field manager, and when he checked in over the phone, I heard the person on the other end asking him if there was even anything wrong with it. I suppose they peg you as a troublemaker if you call in repeatedly. This manager, Ryan, recommended a total reinstall. 2 weeks later (without service), another repairman came and installed the dish on a pole in the yard, instead of the roof and put in new modem and wiring. It has worked pretty well since then, except when there are storms near Texas.

I was told by one of the phone reps that their routing company is in Texas, and from there up to the satellite. While they did get it eventually working, it was about 9 months of the WORST living hell I have ever been through with any company I have ever dealt with. As soon as DSL or cable is available out where I live, I'm dropping Wild Blue immediately. I saw one of my neighbors down the street one day out in the driveway talking to Wild Blue installers and when I stopped and talked to her, she was having the same exact problems.

We had the satellite service installed. It has been down almost as much as it has been working. We pay for the highest speed possible but have never received anything close to what was promised. Now we were informed that our speed has been reduced because we exceeded their fair access policy. We were not made aware of this policy when we signed up. They want to charge us to cancel.

$300 equipment charge, $150 installation charge, 2 years service at $80/MONTH = $2,370.00

I have had WB since July 14 2008 thru Direct TV in Atlanta Ga. A DTV/WB Trouble shooting Rep came out and checked my set up and computer thru WB's System. They said altho; I am paying for premium MPBS speed thru DTV/WB. I was not getting it due to WB blocking me. I think this should be ILLEGAL!

I was informed that they do it to ALL their customers beacuse their sattelite's cannot handle all the customers not because of bandwith misuse as WB claims! But it is a good excuse for the FCC! I pay DTV over $60(reduced for 5 more months) for 1.5 mpbs. DTVWB says I am getting about 40-60 MPBS!

I am on a Fixed Income. I don't appreciate being taken advantage of! There are others out there that this is happening to and It needs stopped!

I canceled Our Wild Blue service June 26 2008. I told them that we were no longer in need of the service. they said fine it would be canceled. I noticed in august that i had been in fact been charged by Wild Blue for July and August service...even tho i canceled it in june.

I called Wild Blue immediately. They said the cancellation did not get processed fully(whatever that means) that i would see a refund on my credit card in 7-10 days. I waited just over a week. NO refund. I called again. Was told yes 7-10 days but that is business days so i would see it the beginning of the next week.

IT is now Sept. 8, 2008. I called again after not seeing a refund still. this time i was told that my cancellation just went through on sept 3! I immediately asked fro a supervisor. He says that tho i did call in june and august that the cancellation just went through and that i would see a refund in 10-14 days (before it was 7-10) from Sept. 3rd. I told him that i was appalled that financially this has put me in a bind and that waiting this long for a refund was unacceptable.

I also mentioned that my coworker who is a lawyer said i should file legal action. at that he said he would expedite my refund and i would see it in 10-14 days ( note he already told me 10-14 days)i said so expedited its still 10-14 days? he says yes. i asked why it took so long for my account to cancel after i called in june and august. he said he didnt know all the process of canceling an account but that there were many steps and that it didnt happen over night. i responded by saying Really? because when i canceled my cable it is canceled immediately and i dont get another bill and when i canceled my home phone it was canceled immediately and when i canceled my cell phone it was turned off immediately and when i have canceled other internet services they all have been canceled immediately...why is it your company is so different from everyone else? Why i sit Wild Blue is not capable of doing what very otehr company is capable of? He had no response. i am still waiting to see if i will get my money back. and am fearful that i will see a charge for sept on my next credit card statement.

funds taken off credit card..not reimbursing funds in a timely manner...possibly not going to see refund at all...

We've been Wild Blue Customers for 13 months and have had multiple issues with the service. First there is no way the speed is as fast as they say. Second the service is down for no reason at least once or twice per month and when I call the support line they just tell you to do the same old thing. unplug the modem wait 2 minutes then plug it back in. I am resigned to accept that I just have to wait a day and try again. Last month my service went from the usual slow to a snail's pace and I phoned and was informed that I went over my limit of downloads and was being penalized with slow speed for the rest of the month unless I upgraded.

I got snaked into signing up for the next upgrade to $70 per month and then they said that I might not get my speed back up for a month to which I got very very upset and they somehow managed to get it back up somewhat. Shortly after that the service stopped altogether and I was told that a service person would be out, but before I would get a service call I had to pay $95 for the call and then whatever the cost of replacement parts would be. I asked them what a modem might cost and was informed that it could be more than $200. They offered me an alternative service agreement plan of $119 with parts included if I signed up for another year and fearful of needing tp replace the modem I took this route.

Now I feel like a real idiot as I'm stuck with this lousy service for another year! I really want to quit this service. They have never provided the service that they advertise. I was never able to use the web mail program. They assigned me a password and and then another password and I am unable to sign into the wild blue website. I have tried and tried to upload the optimizer and because my speed is too slow it doesn't work. I want out and I want help getting out without having to pay for the rest of the year.

I am out the $300 for the equipment and the extra $30. I pay per month for a separate email account for the last 13 months. Besides the hardship this is to my husband who relies on the web for his business. We can't even open up his website and we can open it up everywhere else!

This is one of those multi-corporation screw-ups but I contribute the blame on Wildblue in the end. Background: I live in a 'mobile' home that has been professionally installed (4 years ago) on a concrete foundation with multiple tie-downs. Along side and attached to the house is an antenna tower (professionally installed) embedded in cement also. On this tower are multiple antennas including a Direct TV Television Dish along with a Hughes Satellite Internet Dish.

I entered into a contract with Direct TV for them to supply Satellite Internet service on/or about August 7, 2008. Direct TV gave me the phone number of WildBlue to call when I received the equipment, which I was to call for an installation date. I received the equipment and made the appointment on/or about August 13, 2008 for August 21, 2008. During the conservations with the various contacts (DirectTV, Wildblue) I specifically made the point that I wanted the new dish installed on my existing tower.

Complaint: On August 21, 2008 2 men showed up in a car with a magnetic sign on the side that stated they represented DirectTV. They looked at my house and tower and immediately stated that Wildblue ...did not allow them to attach the dish to a 'mobile' home nor install it on any 'existing customer mast or tower'.... They ...only were allowed to install it on their own installed pole which they were going to have to install in my yard at an additional charge to me.

The location they picked for their pole was 5 feet from my antenna tower (a triangular arrangements of wielded steel pipes that can be climbed). I refused the additional charges and, after connecting me to a lady on the phone that knew nothing of the situation, they left. Since then I have informed DirectTV that I was canceling this installation and related how upset I am over this situation as I feel this is a 'bait and switch' or at least a scam to 'collect additional money from the mark' game that is being run against rural people like me.

lots of time and aggravation plus I have to put up with Hughes for a time longer

Went to lawyer with my contract. Slowing down internet service to a crawl while paying premium prices may be kosher, but taking snapshots of the actual speed methodically proved Wildblue breached their own Fair Access Policy. Wildblue sold my outstanding bill to a collection agency, that gave up on me after 3 months. I am out over $900 .

The Big blue dish makes a great snowsled.

Had a storm go through our area on July 22nd 08 and the modem lights when out. I called the customer service for Wild Blue on the following day and spent 30 minutes on the phone. I was told a replacement modem would be shipped to my house Via UPS and a return label would be provided to return to other modem.

After 8 days of waiting for the UPS man, I called Wild Blue to find out what happened to my modem. I was told the paperwork that their customer service rep did was not completed. I told the rep on the phone that it was not my fault that their own employee messed up the paperwork and I needed the modem expeditied to my home for my business. The rep did the paperwork again and promised to rush it out and I would have it by Friday. Friday came and no UPS man.

I called Wild Blue again and found out the paperwork was still incomplete. This time I was completely frustrated and asked to speak to a manager. After being on hold for 20 minutes a manager (supposably) picked up the line and I told them the problem and how they failed to send me a new modem. The supervisor was rude and told me they would not send me a replacement modem until I agreed to pay 189 dollars for the modem and 89 dollars for the service call. I was never told this prior and when I told the supervisor that the technician told me not to plug the modem into a surge protector because the modem has one built in, she said it was not covered due to storms.

I stated over and over again that I needed my service repaired as now I had been without service for nearly 2 weeks and told them to bill me. Today is August 13th and still I have no service, 23 days later. They keep telling me a service call will take place and they have no openings until September.

I have told them that my case should be priority since I have been waiting for 23 days and have been a customer for 15 months paying for the premium service. I know the problem is they do not want to service the customer when they have installs lined up because once they hook you up you are locked into a 15 month contract.

This is the worse service I have ever dealt with in my 45 years of life. No one has called me back as promised and each time I call, I have to start from the beginning and tell the whole story again.

I have had Wild Blue for over 2.5 years. They keep deducting the monthly fee from my credit card and I have not had service since May. I have called several times each week to schedule a service call, spent at least 45 minutes on the phone each time and all I get are empty promises. I have spent over 30 hours on this issue already.

I have gotten angry, cried and I am totally frustrated. I can't imagine how a company can do business like this as I have never had an experience like this in my life. And I still don't have internet service and I am dependent on it for my business.

My husband and I signed up with Wild Blue in January of 2008. We also was never told about the Fair Access Policy or that the connection would be effected due to the weather. Feb. 1st an installer with DSI came out to install the equipment. We was told that the dish could not be placed on metal or wood and it would have to be a custom installation at the cost of $160.50 which consisted of a metal pipe, which only costs $20.00 at the hardware store. The installer said that it was a special metal and that satellite installers are the only ones that can buy it.

We also had an agreement with wild blue when we first signed up with them to have the dish mounted on to a telephone pole that we purchased and has a t.v satellite dish on it and a yard light. When the installer was out he said that wild blue would not authorize him to install it on the pole, but in the email from Brent Green with wild blue it states, The standard professional installation includes mounting the wild blue dish on the roof or wall and running up to 150 ft. of coax to one computer. Our service was slow when it would be just an over cast day outside.

If there is a class action suit yes we will join because #1. we was not informed of the Fair Access Policy. #2. was lied to about where the dish could be installed, we was told by wild blue when we first signed up it could be mounted on our own telephone pole that we purchased. #3. Was charged $160.50 for a custom installation, which was a galvanized steel pipe a bag of concrete and a little black box which no one knows what it is used for ( we was told by other people it was used for pirating signals) #4. was called a liar when we called in to wild blue customer service when our connection was lost and was told we was downloading stuff when everything was turned off and unplugged. #5. was verbally and physical abused by the DSI installer when we stopped payment on the check.

We have called them at least two or three times a week and they promised to get our equipment back and get us going. The first time when we called we got a ticket number, we have had numerous ticket numbers but the ticket where everything was promised to us some how mysteriously disappeared. Now we found out that they was never going to get us our equipment back or our refund of $284.00 because they said that they was hoping that we would have just forgotten about the whole matter and given up hope on getting anything done. We also have asked for corporates number and we was told it was against the law for them to give us corporates number and I am just wondering if there even is a corporate and that is just something they are making up to make themselves look good.

We were forced to cancell our wild blue account do to moving (they did not move service at that time)they contacted us for the first time 5.5 months after we moved and told us to go back to the home we sold and go up on the roof and retrieve there equipment..we are dissabled seniors and we moved out of the area.

so now they want to charge $250.

So I guess we can only go to court, as they now owe us over $700. We have paid $79. monthly and have tried to contact them for 9 months. After cancelling on 7-21-08,they charged anyway and still havn't replaced it to my account.they have received too many monthly fees only because they gave me an invaled number to call and cancel.To me that is fraud.The same as stealing.

We subscribed, like most other rural residents, to Wildblue because it's our only option in Apr. 06. For the most part we never had problems except for slow service sometimes and no service due to bad weather. I can accept that as a trade off to the country life. On June 28 I called them after returning from vacation and for 2 days they gave me the run-around. I could not get connected. They stated it was because they were upgrading the system. On June 30, after 2 days of calling someone finally told me I violated the Fair Access Policy. They treated this 'term' like it was a federal offense. I was embarrassed and thought 'OMG' what did we do. After I gained some understanding of the reason for this 'violation' I agreed to upgrade my service from $49.95 to $69.95. They debited my account immediately for $79. (pro-rated) On July 20, I had no service AGAIN. Again, I violated the FAP. Their customer service is rude and not helpful. All they say is I understand why you're upset but there is nothing we can do. I spoke with supervisors/managers and they are rude also. They even referred to my previous calls and said their notes said I WAS rude to them who is serving who here?

I've been on the phone with them for 3 days and can't get it resolved. I am able to get online right now but who knows if I'll even finish this complaint before they cut me off again I want to cancel them. I want a refund because I'm paying for a service I can't use (have access to) I am going to find a solution with someone else even if it's dial up and then I'm going to file a complaint with the BBB and the FCC. I would LOVE to file a class action suit as well. After reading all these complaints I think a lot of people would join in a class action suit.

I will not contract with anyone until I have a lawyer look at the contract. Is it possible local phone companies get a 'kick-back' from Satelite companies to hold back DSL so they can continue to market this 'rip-off' service? Finally, anyone have experiences similar with Hughes net?

I am losing money everyday I can't access my portfolio's and I also run a small internet business I can't even check my potential sales.

after confirming order of wildblue, was given date and time of installation. I was delayed due to incompetence of customer service agent who was supposed to process our paperwork. I had to call them back to see why they hadn't done installation yet, only then did they realize they did not process correctly in order for installment to be set up. All the while we had already paid in full for the installment, including equipment.

Once appt. was set up for installation, was told between 1-4pm of the day, did not show up til 7pm. Of course being end of day, they were in a hurry.... Once installation done, internet connnection has been extremely unworthy of our time and money. I have yet to have even a full hour of connection.

On top of this situation, I still do not have my username and password for wildblue. I have called numerous times and have been put off, no one has helped me to gain what I have paid for. Tonight, I called again..., only to cancel so I may receive real service for internet connection, and the agent tells me their system is being updated. Also, I have already spoken to a technician and they of course, did not help.

I am very upset since I am starting a new restaurant business. Wildblue is stalling my business relations.

Wildblue,has been nothing but a problem since day one. have had it now for a year,only because short of moving, i have no other alternatives.where to begin. bad customer service, same old thing,the only thing they know is unplug modem, and cables, wait a few minutes, and see if it works.any plan you choose is the same, we saw no difference, equipment, we have changed out 3 trias already, the final straw, is they have cancelled my service for no apparent reason, only to tell me it will be between 3 and 6 weeks to restore!!

Can't ever get to a Supervisor, cant find out why, they cant restore the service, or why they cancelled it in the first place..my advice to all....suffer with dialup, it has to be better than WildBlue.I have asked repeadedly,please have someone call me, i have left emails on their website, saying please contact me.I have spent more time on the phone with them than I care to speak of...I have no less than 4, or 5 , open ticket numbers. I have called every number i can get, they even told me to call numbers to their install department, why??

Because of Wildblue's service, I do not have access to any banking, financial portfolio's, emails, etc. this is totally unacceptable, I have no access,or way to answer any critical emails,or reply..

I discontinued service 6/9/08 and they billed me anyway for that months service. When I called they said they had no record of my cancelling, even though we moved from address and had cancelled in advance of moving. After advising the lady I was talking to that I would report them to the FTC and file a law suit and after holding for 45 minutes, she did find another account saying they had 4 accounts on me and the last one she reviewed did show where I'd called in 6/9/08 and cancelled.

Why they set up 4 accounts on me I do not know and neither did she. She said it would be 2 months before I'd get the monthly charge I was billed and my credit card was charged for. This company has been nothing but trouble and if it wasn't the only company available where I used to live, I would never use them. Now that I've moved I have DSL and I am so glad I no longer have to use them. Now I'm sure I'll have to fight them to get my $79 back. And more than likely they'll try to bill me again.

45 minutes on the phone. My credit card went over the limit and I was charged a fee. It's been stressful moving and now fighting for what is rightfully mine after being charged erroneously by a company that claims to provide certain speeds of service and never did when I checked the speeds through a variety of companies that allow you check internet download and upload speeds. The speeds were substantially different than they advertised, which is misleading to consumers like myself. This is a violation of the Fair Trade Act and The Truth In Advertising Law.

i sighned up for wildblue internet 5 months ago after i read there ad on the internet they had very fast speeds there upload speed has never matched what they told me there upload speed is at the minumum of what they say it is very expensive 70 dollars a month when i call them to tell them my upload speed is 40 kbps they tell me i have to waite for a time when it is not cloudy to call back to troubleshoot the problem

i wish they had told me of this problem when i had to sign up for two years save yourself some money and pick a different provider i am after my 2 year contract

Well as others that I am reading about, we have obviously fell a into their Fair Access Policy!! I was not aware of this, dont ever recall reading or signing anything on this, or anything. This is where you suposedly go over your allowed upload and download. Well after having the service for 9 months now, we have never exceeded this, so what happened? We are not doing anything more nor less on the internet than what we were before.

This whole thing is crap, their cusotmer service is crap, the only things that you hear come out of their mouth is that I am sorry that I cant help you with that, well what are they there for? We have more problems with this internet provider than I care to deal with. As soon as our one year contract is up, this will no longer be service that we use, if that means that we have to go back to dial up, at least with dial up I never had to call customer service for anything.

We are limited to what we can recieve so far out in the country so that is why we went with wildblue, well I wish that we would have checked up on it before we ever purchased the $300.00 equipment. The fair access policy is a way for them to get you to spend more money to upgrade, and get this, if you upgrade today while you are in violation of the fair access policy, it does not reset your bandwith usage, so still have to wait those 30 days for it to refresh itself so that you can return to your normal speeds! At times I am not even able to access the internet at all due to this policy that they have, I can reason with slower speeds I had slow speeds with dial up, but I can not deal with the fact that it totally takes your internet down.

I too have fallen victim to WildBlue's Fair Access Policy. It seems no one at WildBlue can tell me when my service will be restored to full speed access. I was not given a copy of the Fair Access Policy when I signed my contract and was assured that I would basically have unlimited internet access. The only upgrade mentioned at the time was upgrading to a quicker speed. It's my feeling that WildBlue uses the Fair Access Policy in a blatant attempt to sell upgrades.

My wife often consults from home. Speed is an issue in the performance of her job.

I was looking for new internet sevice when i tried for hughes and got the runaround about how long to get instalation. so i tried for wild blue . got the same run around but followed through . i finally got the service which i was told that it was equivelet to the service i already had or better ..... well that was far from the truth . i had several problems getting a hold of people to try and fix the problem using up hours of my cell phone min.

i finally got a hold of customer support and they upgraded me too the best package for 1 month at my current cost of 69.99 ++. i tied it and it was no better so i called to canc. serv. and was told i would be charged aover 700.00 dollars for early termination . i said not acceptable i want to speak to your supervisor then when he was no help i said i want the coarperate office number , he said we dont have it gave me a fax # after fighting with this jerk for over 30 min.i then called the ftc and launched a complaint and called the fcc whom dont even have them in their data base . i want a # to call these jerks so i can cancell this serv. which was misrepresented from the start. I SAY CLASS ACTION LAWSUIT IS IN ORDER HERE

$ 700.00 PLUS TO CANC AND I'M LOOKING TO GET A LAWER SO LAWER FEE'S AS WELL PLUS CELL PHONE MIN TO TALK TO THEM WITH OUT ANY RESOLUTION AND MY TIME DEALING WITH THEM

Wildblue just today billed my Discover Card $697.00, guess that was my answer to the below letter: "I want to address the fee I was charged, to terminate my AT&T Yahoo Broadband via Satellite (provided by WildBlue), due to substandard service. On 5/29/08, I attempted to explain to your supervisor why I was canceling services and that I had successfully contacted customer service on 3/29/08, 4/29/08, 5/22/08 and 5/28/08 due to not being able to connect to the internet or the connection deteriorated. Your records should show the results of each contact. Your supervisor advised it would be necessary to write, as she was not empowered to act. In addition to the above contacts I have attempted to contact customer service numerous times and only got a busy signal (once the appropriate number from the voice menu was selected). I was not asked to leave a message; it was just a busy signal."

Each of my contacts with customer service was due to connection problems, and each of these connection problems occurred when the weather was cloudy, rainy, or heavy winds. I have moved my service to a land line (cable is all that is available) to assure continuous service/access since my work requires a reliable service.

It is punishment enough to be setting on $300 worth of equipment that is of no use; now to pay $660 in termination fees because the service is not adequate, causes sever pain and suffering.

i am a wife of a soldier serving in Iraq. we received wildblue service in september 2007 after we found out that he was going to be deployed. i signed up for the lowest plan which was 49.95 a month.

i started having problems with my internet being slow and could not log onto my email in April which was shortly after he was in Iraq. when i called wildblue i was told that i had gone over my usage so my internet would be slow from the hours between 5 o'clock and 10 o'clock. then it got to where i could not log on at all. i was then told that the trio on my dish needed to be changed and i would be charged 95.00 for a service call which i waited 2 weeks to get fixed after one of the appointments was a no show.

i told the salesperson when i signed up for this what i was going to be using my computer for and they told me that the 49.95 plan would be fine. now i am having to pay 69.95 a month just so i can see my husband and he can see his wife and kids back home. Also when the tech came out i was told that my dish was not installed correctly so i had to pay another 125.00 just so i could get my internet up.

I have been trying now for a month to get my 125.00 back. left messanges with the installers company which is DSI and no one has ever called back. i had to go up on my monthly service just so i can talk to my husband on the webcam? they are taking advantage of people and not informing them of everything when they sign up.

i am having to pay 20.00 more a month went two weeks without being able to see my husband. i had to pay 125.00 plus 95.00 for a service call. one of the service appts was a now show which i lost money because i took off work to be here. i lost about 4 hrs pay.

I have attempted without success to have an early termination of my WildBlue service without penalty for the following reasons. Since the middle of February, 2008 I had been trying to contact technical support for no E-mail service and upload issues but could not get through. I was either disconnected from the queue or was never connected to a live person. My wife and I spent many hours trying to get through until March 19, 2008 when I finally did get through to a live person. The technician gave me same directions I had already found on-line at the WildBlue site which did not work. I asked him to help me test the configuration he had given me, but he said could not work with me on testing the E-mail service as he himself did not have access to E-mail service. I was both surprised and dismayed at the lack of resources provided this technician. The configuration he gave me did not work, nor could he provide any solution to my upload problems.

I continued calling through April 8, 2008 and talked to several other technical staff who gave me the same runaround. One finally admitted that Gmail that WildBlue was now using was fraught with problems and did not work. The reason I could not get through for almost 2 months was because WildBlue did not have the manpower or answers to deal with overwhelming customer complaints. When I asked about the enormous amount of upload errors, they said that they could not troubleshoot the problem, nor could they refer me to anyone more knowledgable who could help me.

On April 8, I spoke to a customer service person about the unresolved issues. She advised me to speak to technical support. When I recounted my history going that route, she said that there was nothing else she could do. I told her that I wanted to terminate my contract which was 4 months short of the 12 month contract period. She said that I would be charged for the remaining 4 months if I did that. The only alternative she offered was for me to write the corporate office, which I did immediately on April 8, 2008. In the letter I explained the entire problem in detail and respectfully asked that since they were not providing the service I contracted for, which included the Internet, E-mail service, and technical support, I wanted to be released from the contract and terminate my service. T

o date, I have never received an acknowledgment to my letter. They have my address, telephone number and E-mail address. Since I could not continue to use the service WildBlue had provided for the first 8 months but had now not been providing, I officially terminated the service so that WildBlue could not say I was using the service for the period after I had written the letter and discontinued the monthly payments to WildBlue. I never heard from the corporate office regarding my letter nor did I receive any other communication until June 9, 2008 informing me that WildBlue intended to collect the remaining monthly charges for the contract period. I wrote another letter on June 9, 2008 to the corporate office. This time I sent it certified mail.

I paid $268 for the equipment installation which I only used for 8 months and was now useless. I am now facing harassment from collection agencies, bad credit report, etc.

after several attempts I was told they can do nothing to help me I signed the contract (which I was not left a copy of ). In order to discontinue I must pay $30.00 a month for 23 months remaining on my contract I do not have a copy of said contract, so I do not know this to be a fact. However from what I have read on so many websites this seems to be the case across the board. with what I can see no way to reclaim without a class action (I am game). the service promised is non existent. and the customer service is rude and non complacent with only rude remarks of well you signed the contract (oh did I mention I did not get a copy of said contract). the company only responds to complaints with forms.

I am out $600.00 Plus a $300 set up fee for my new DSL (finally got service out here)Yes I will join a class action.

Recieved email from wildblue i was close to abuse, i immediately tried to use the meter they supposedly give you to monitor and correct these issues, didnt wrk, clld the company they wouldnt address the meter problem just upgraded my service to most expensive package,

two days later they cut my speed down and meter has not worked since till yesterday whn i clld to complain & my service was so slow the rep wouldnt wait on line, after complaining today it works

Now I pay 79.99 for a package 1.5 meg package and only get 100k. They cant tell me wht my bandwith is, their meter doesnt work, but they can cut my service I pay for and take time restoring,

customer service is terrible, you cant get thru, and even installation was a pain their meter didnt work and I couldnt check my usage but they cant restore my service, this is wrong

We had WildBlue satellite internet installed in August of 2007 for our auto parts business. The WildBlue representative promised a faster, more reliable connection than our dial-up service. There are no other high speed internet service providers in our rural area. It has been a nightmare from the start. Installation was delayed for over a month. When we called to ask when we could expect installation we were informed that WildBlue couldn't do anything for us because installers were independent contractors.

Once we did get the dish installed, the installer couldn't help us configure our router because he (direct quote) don't know anything about computers. Our connection has been very slow from the start - much slower and less reliable than our dialup service. When we call to find out why we cannot get online, we are told that it is because of the rain. We are in Oregon. It rains all the time, and the WildBlue website states that weather will not affect internet service anymore than it does satellite T.V.

We have to have a reliable internet connection to run our business. WildBlue promises high speeds and reliable connectivity, but they fail miserably to deliver. This awful internet service has cost us customers and sales.

I am paying over $90/month for service that is advertised as 1.5Mb download speed and 256Kb upload speed. I am only getting about 75Kb upload speed on average. I called tech support and after 10 minutes on the phone, was told they would need to dispatch a technician to fix the problem. I was told that if they dispatched a technician, I would be charged $100 for service call. I refused to pay the $100 since WildBlue installed the service and I had not made any changes to what they did.

I then asked to be transfered to billing so I could look into cancelling my account. I was placed on hold, then WildBlue hung up. Since then, I've discovered that if I wish to cancel my service, a serive I've only had for 3 months, I must pay over $600 in termination fees.

My cost is $1,100 - the price for an alternate service provider for the remainder of my contract (21 months).

Contacted wildblue for service since we could not get anything better than dail up in our area. VERY RURAL Nevada. The first complaint is that the Fair Usage is not fair at all. No information was given before we signed up. Now I am spending an additional 20.00 a month so the family can injoy faster internet and downloads. When you get to 70% of the usage they tone it down, slow your speeds and you feel like you are on dail up again.

Now here is where I get angry the most. First....let people know that there is a limit and Second...if I am paying for 100% of usage then give me 100% not 70%. As soon as my year is up....I AM Going to find an alternative company to do business with. We do not get the service promised nor do we get the usage they claim. The speed is not what they say it will be,...although faster than dail up it is still not what is claimed.

I feel that I am paying way to much for the service and forced to upgrade when the fair usage was not explained up front. I would like to see the company have to pay for the upgrade and for the company to have to pay for finding a solution to the problems as well as finding a company that will do as promised.

On or about April 25th, I signed up for based internet/broadband service (ProPAK plan) on explicit expectations (via company advertisement claims and the sales rep that I spoke with over the phone) that service availability would not be affected by inclement weather conditions unless those conditions where extreme. The company's website claimed that service availability would be equivalent to typical satellite TV service; the key text that led me to call and signup was this: service is only minimally affected by weather, and only under extreme conditions....service will offer availability equal to that of satellite TV.. Since my satellite based TV service never goes out during rainy weather, even during very heavy rainy weather, I naturally felt that WildBlue service would be reliable and sufficient for my needs.

Additionally, when calling the sales department to sign up, I expressed my concern to the sales representative that I was a previous HughsNet (DirecWAY) customer and that my service with them was often affected by rainy weather conditions and I had left HughsNet as a customer for this very reason. I communicated my concern about rainy and snowy weather and asked about how the service with WildBlue could be different if both are using Satellite technology. The Sales Representative explained to me, in convincing detail, that HughsNet satellite dishes were engineered such that they are vulnerable to collect water in the dish and thus are vulnerable to rain. However, WildBlue dishes, she indicated were different and were not affected by this condition. She assured me that as long as the weather was not severe, my service would be unaffected. I took severe/extreme weather to mean extremely heavy rain, high wind, severe storm conditions, etc. and felt that was acceptable.

The sales rep's apparent confidence and knowledge (along with the company website info regarding this) convinced me that I would not experience the same reliability issues I had before w/Hughsnet. I signed up, paid for equipment, and was told that I would be contacted for installation in the next several days. When service was installed on May 3rd and I began to use the service on May 4th, everything appeared normal until our first rainy day (May 7) when we experienced several outages with no connectivity for large blocks of time during the day (several hrs overall with intermittent to no connectivity) and major performance degradation of the service when connectivity was restored. The weather conditions on that day were not what anyone would call extreme or severe - merely a light to moderate rain...no storm conditions of any kind. In addition, as always under light weather conditions like this, our satellite TV remained operational with no issues whatsover.

When calling tech service and then afterwards being transferred to the termination department and customer service, WildBlue then informed me that yes indeed, their service is and can be affected by weather. 3 representatives from each department (Tech Service Terminations, and Customer Service) all told me the same thing; rainy weather does affect the service availability. One representative (Lani who is the supervisor of Terminations) actually went further to indicate that WildBlue defines extreme weather conditions as any inclimate weather condition including light rain and cloud coverings.

Finally, they indicated that I had signed a contract accepting such acts of God and that if I chose to terminate service with them I would be subject to the termination fees totaling some $720. The monthly service is only about $92 per month and I was a customer for only 4 days. I believe I am the victim of deceptive and/or false advertisement, w/o which I would have never agreed to sign up for this service. I signed up for this service in good faith and with expectations that I would receive the service that was promised to me. I now want to terminate my contract (given service level cannot meet my originally expressed expectations) but feel b/c of the excessive termination policy, I am being forced to stay on as a customer against my will.

Total economic damage to me is approx. $1100. This includes the equipment charges, first month's service, and the termination fee.

Purchased Wild Blue Equipment in Aug. 2007. Provider of satellite high speed internet did not provide service over 7 months as agreed in service contract, didn't show up for scheduled tech visit, collected monthly fees without providing service, hung up on 33 times when trying to resolve issue. Maybe had service one full day collectively over 7 months.

Techs rude, customer service always experience high traffic and asked to call back later. Could go on forever.

Paid $391.09 for satellite and installation around 12/29/07. On 4/18/08, dish was falling off garage roof (leaving holes in roof) due to improper installation (not bolted down...no back plate...just screwed down into board on roof). Company will not send installer back out unless I pay add'l. $95 labor fee because 90 days is up, so I cancelled service.

Now they intend to charge me $30 a month for remaining 8 months of contract. Plus I was just charged $50 4/14/08 (for monthly service till 5/14/08 which we only received 4 days of before satellite fell). Had to have son-in-law take dish down before last screw pulled out and it fell, resulting in more damage to roof.

After being on the phone with them approx. 4 hrs (including holding time), talking to several different people, getting disconnected twice, etc... no one really willing to assist me - just repeating that the 90 days is up and I have to pay for the repair...I decided that I don't even want to do business with a company like them anymore. I should not have to pay them more to get something done properly that should have been done right in the first place. Our DirectTV dish wouldn't move if we had a hurricane because they bolt them down properly, cauck around their plates....so there is no leakage... Not Wildblue - the weather has been beautiful. The thing just started to pull out because of the weight, and nothing on back of screws for support.

We ordered Wildblue in July 2007. After the installation, we still did not have any service. I have made several phone calls and I mean several calls. I spent 3 hours just on one call. We called and called and they said it would be $80.00 for the service call but I would get it back in 2 months if the problem, was not mine! I argued that it was not my problem. That did not matter! I had to pay the service fee anyway up front. After many checks and rechecks into my signal, they said that our Tree or Trea was bad on the dish. It took over two months and many calls to the installation company before an installer came to repair it, all along Wildblue kept affirming their great speed and service. Wildblue installation Companies had to wait until they sent back bad ones before the maker would send a good one.

Finally, the tree or Trea was installed and still lousy service, in and out all the time. After we got hit with their FAIR USAGE POLICE of 17,000 kps download and 5,000 kps upload, we were shut down to a crawl. I called again and we were told we had abused the police. I said what police? Didnt your installer tell you about this policy. Hell no! I said I had not abused the system and they needed to figure out what was up. They ran more and more checks. They said my signal was on and off which could mean spikes in service and that would cause my usage to increase. They could not tell me why my service was in and out nor would they help me by sending someone here to fix the problem unless I paid YES, another now, $90.00.

I had had enough, I went up on the roof of my house, going to adjust the dish up a little Bit. I found the 4 bolts that hold the vertical adjustment loose. I tighten them up but still lousy service. That was 2 months ago. Today I called about their Google Merge. I can not use my Outlook Express and she walked me through the steps and then could not tell me why it was still not working. I said O.K. how about your webmail page. Why cant I forward email to my address book clients? She and others researched this problem. They could not figure out why I cant click forward, go to my address book and click on the names and forward. I have to click forward, type in the first letter of each name and then a window pops up with all the names starting with Example letter B. When I click on that name, it appears in my to: window, but if I have several name starting with the letter B, I have to go back into this window for each and every one.

For a company just starting off the ground, you would think Wildblue would: #1: treat customers like we are someone, not stupid people that dont know anything about the intertnet. I have had BU CU training on computers. #2: If your service is lousy and you are not sending a signal to them, you would think thay would send someone out to fix the problem and if the problem is yours and not Wildblues, then bill the customer. #3: Their advertisement did not say anything about the FIAR Usage Policy. I did not know I only had 17,000 per month. This is a hidden factor that needs to be up front. Of course of it was told to everyone up front, Wildblue would not have any customers. After one figure this out in a few months, your locked into their one year contract. If youre reading this beware! As soon as my year is up, Im gone. I am as I speak, looking into another type of DSL!

My wife and I are on a disability. We both depend on our internet to stay in contact with family, to do life skills business, shopping, etc. When they do not disclose hidden policies like, Fair Usage they should suffer not us. They contract with companies to install their equipment but do not teach them what they need to disclose to us. Companies that are happy to take your money and not support thier client base should not be in business.

We have had wildblue for about a year. We too noticed the 'high speed' wasn't much faster. All of a sudden, our connection quit. We have to pay over $100 to have someone come out. We finally agreed to do that-my husband took a half a day off work-and no call, no show. We spent 40 minutes on hold to be told 'too bad' I asked to speak to a manager-and did-who had a horrible attitude and told me 'too bad' You will have to schedule again-at the same costs' and they may show, may not. We are cancelling ASAP.

A half a day off work-my husband makes about $50/hr so at least $200 in salary plus all of our time on hold!

The Wild Blue internet service I signed up for is the platinum service with 1.5g downloads, and nowhere on the advertisement or anything I see does it say you are limited to 17,000mb per month. I exceeded that in 10 days, and they shut my speed down to half of dial up. I called them and they asked if someone had read me the policy and had me sign a document of the policy. They did not! They refuse to give me my money back and will not correct the problem.

They basically said they have the right to cut my speed down. Better yet, they sit there and tell you to hook your satellite receiver to the high speed internet to enjoy the best features that Dish network has to offer. But they never say when you download a movie, you are using up allowed time for internet. This just makes me sick. I spent all this money, and they tricked and scammed me into a service that has an allotment of usage. I think this is false advertising. Terrible thing.

I signed up for Wild Blue internet services through Dish Network as it is my only option other than dial up. I am paying a fortune for their fastest speed, but never receiving it! Also, my service is down almost as much as it is up. I have 23 (yes, count them, I've kept track!) calls into customer service. Now they have merged their homepage with Google. Not only was I not notified of the change, I was not informed that it is not configured to work with Outlook or Outlook Express properly. I have been on hold with customer service for a total of 8 HOURS since Friday. It is now Monday, and I sit on hold once again (2 hours so far!). The two times I actually got a hold of anyone, they assured that they were fixing it on their end within 45 minutes. What a joke! The sad truth is that I really have no other option. The DAY anyone offers me anything better, I will tell Wild Blue to come pick up their junk; and I dare them to try to collect another dime from me!

I work from home. I missed plenty of orders from customers!

Having ordered WildBlue Satellite Internet Service from this company on 12/28/07, the order being confirmed by them via email at 11:12 PM, I had some questions regarding the trees surrounding my house and what would happen if the installation was impossible. They replied that I would still be charged a cancellation fee of $50.00, regardless. Knowing there were other service providers who had told me they would charge me nothing under those circumstances, I quickly canceled the order with International Satellite, notifying them by email at 9:05 PM on 12/29/07.

At 11:27 PM that same night, Diane in customer service emailed me that they could not cancel the shipment of the equipment via UPS, and that I would not get my refund (minus the fee of $50) until after I had returned the equipment. In fact, the equipment was not even shipped until 12/31/07. I refused delivery and got UPS to return the equipment, which was received by the company in New York at 8:08 AM on 1/10/08, according to the UPS tracking system. So far, there has been no refund at all. Because I canceled within 24 hours, because the company lied to me (they could have stopped shipment), and because they have not issued any refund, I am requesting the entire amount of $320.00.

I'm out $320 since 12/29/07, with no sign of getting it back.

My parents who live in W.V. recently subscribed to Satellite Internet Service with WildBlue Communications in USA, and was scammed out of money, and left with no service. WildBlue's Service was supposed to give us standard installation with purchase of equipment. This however did not happen, we received equipment and the O.N.S.C. technician insisted that our service had to have a pole mount installation, and this would cost us an extra $185. dollars. We had to agree to this, or we could do without Satellite Internet service and the installer threatened to leave and if he had to come back he would charge us another $95. dollars plus the extra $185.00 for installing the dish in the yard.

My parents had insisted on a second story walkout porch area for the standard mount of our satellite dish. Our Porch has a perfect view, and this was also shown to be part of a standard installation as was demonstrated in the brochure we received from WildBlue. The technician refused to use the roof porch mount, saying WildBlue would not authorize a roof porch mount, because it was on a wooden structure. After we put a stop payment on the Installers check, we received a phone call from the installer, threatening us with a lawsuit and arrest. At this point we notified the local sheriff and contacted the F.B.I. about WildBlue and ONSC .

I became a Wild Blue customer in August 2007. At the time I wasn't able to get DSL or cable internet. I signed an 18 month contract. I was billed $233 for the install. I was supposed to receive the equipment (modem, etc.) in the mail but never did. The installer ended up contacting Wild Blue and had it sent to him. It took a month to get the installer out and I wasn't too happy with the looks of the install. I had coax running down the side of the house. On top of that Wild Blue sent him the wrong Tria for the dish. I was told I had to mail the Tria back or I would be charged $500. I had to call customer service and talk them into emailing me a UPS return label (since it was their fault).

I finally got the correct Tria in the mail and got the installer back out. It took the installer several hours and phone calls to get service activated. I asked him if he had Wild Blue at his home and he laughed. He said they have too many problems. I had the low end package which is advertised up to 512K download speed. At first it was a little faster than the 40K speed I got with dial-up. I would have no service with the lightest rain or fog. I was told my portal went through several states and if there was bad weather or many people on the internet in those states it would greatly affect my service. I made several calls to tech support but kept being everything looked good on their end and was in the acceptable range. Service continued to get worse and it got to where I couldn't pull up web pages at all in December.

I spoke to several tech support rep's and was always courteous with them. (I work for a very large communications company and speak with customers every day myself). One night I was speaking to a rep about my trouble and she told me that maybe if I upgraded to their highest package my internet may work. I told her that would be like me selling her a Mustang that stopped running a few months later and when you come back I offer to sell you my Ferrari so you have a running car. She didn't disagree. That was the breaking point and I decided to disconnect.

I was instructed to send an email to a certain address and they would send me info back about the disconnection. I said I would send the equipment back in perfect shape but didn't feel I should have to pay the disconnection fee. A couple weeks later I received an email back that I would be billed $300 for disconnecting service. I emailed them back and asked for a supervisor to contact me. I finally received a callback from a lady and the only thing she would offer is to have a tech sent out to check at my home. I would have to pay of course since my warranty was up. This was never offered when I had called in many times before. I asked to speak with her supervisor and she refused. After that I filed a complaint with the Better Business Bureau. The complaint is still pending. When I came in from work today I found a letter from Wild Blue indicating they would be billing me the $300 on my credit card later this month. My advice to anyone considering getting this service is to stay away. It very well could be the worst decision I've ever made. Thank God my local phone company got DSL in our area now. I now pay $19.99/month for a 1.5M connection that is very reliable.

I've had Wildblue for about 2 years. Two weeks ago, I lost connectivity. I've been trying to schedule a service call ever since. Because Wildblue apparently has NO replacement equipment, the local installers are unable to do any repairs. The local installers have not been given any ETA on replacement equipment and they say this has been going on for months. The local installers are just keeping a list of Wildblue customers in need of repairs. There's nothing else they can do. So I fired WildBlue & signed up with HughesNet. The installers said they haven't had any problems with them.

I couldn't attend my online classes & was unable to complete 6 units in the current semester.

I have been with Wild Blue for 3 years and my speeds started fast and have gotten slower and slower. I did some investigating for myself and found out about contention ratio. I asked them about my contention ratio to see if they perhaps have over sold their broadband. I was told I was not entitled to that info. Today I ran 11 speed tests with 3 websites and they were no where near what I was told I would have up to. The tech said, Unfortunately you are within the acceptable range. I asked her what the Acceptable range was and she said I cannot give you that information. I couldn't believe my ears. I pay for the service and she can't give me what they consider an Acceptable range? Why? Is it a secret. I can leave them without a penalty now and I am going to do just that.

In short we canceled Wildblue service per their instructions. They have continuously charged our Visa. We have requested a credit and they have been giving us the runaround. I have called them 3 times since early December 07. They now owe us for $99.90. Can you help us. They also have misrepresented there product. It is very slow internet.

Wildblue advertises high-speed internet via satellite for those of us who have dial-up and no other options. I was eager to get faster internet service so I paid $200+ for the equipment and installation and I am now paying $49.95/month for the service. It is slower than my AOL dial up, the email is awful, and the service is not dependable at all. I have called and their option is to bill me for the next nine months for $49.95/mo if I cancel. People need to know that they do not care what kind of service you get, you will be billed. The service I am getting (still using my dial up because it is better) for $9.95 a month through AOL is much better than the service they offer for $49.95. I wish so bad I had read some of the complaints before throwing $700+ away.

I have finally had enough of Wild Blue, what a joke. In my area the only options are dial up or satellite, so for many years I put up with dial up due to the price of satelite, when Wild Blue came out with there reasonable pricing I decided to give them a try. BIG mistake. Upon installation the technician said he would have to come back later to finish installation of my email never to return. Days later I called Wild Blue Customer Service for help with the email and within minutes knew I would have to figure it out myself, I said to the Tech on the phone it seems I know more about this than you do? And the Tech. said yeah, you do. That was the last time I called Customer Service.

The system loses its signal daily, yesterday I had no signal all day (about 14 hours), hopefully today I will have a signal long enough to post this. As for speed? What speed? Put it this way, when I press submit to post this letter it will take over 2 minutes for the screen to refresh to the next screen. Don't even think about running more than one computer online at a time. Recently I have cancelled my landline phone service due to my entire family having cell phones so dial up is no longer an option or I would return to dial up, it seemed to be just as fast. I have an 18 month contract with Wild Blue and have only a few months left, I plan to give Hughes Sat. a try and just eat the last few month of Wild Blue. My advice, If you have no other choice but Satellite Internet, DO NOT GO WITH WILD BLUE. Pay the extra money and go with Hughes. If your only option is Wild Blue..sell your computer.

I have been reading the complaints against Wild Blue and wanted to add my 2-cents' worth. The speeds in most cases are no better than my old dial up, and talking to customer service is useless. The download speeds that I have been able to time, show 2 times my old dial up and nowhere close to the possible 10 times increase. That being said, at the end of my year I will cancel the service. I have let everyone know how poor the service is, and I know that I am responsible for at least 3 people not getting the Wild Blue service in my area. My advice: complain loudly and tell everyone you can....

My wife is really mad; she hasn't hit me or threatened divorce...yet.

I have Wildblue Communications for Internet service. They first lured me in because they said their service is more reliable and faster than DSL, which is what I had before. On the first day of installation (and $300 later) the system was so slow it felt like we were back to dial up. Not only that but the e-mails would go to this black whole, where I could not send or receive any e-mails. I called the same day that I had it installed and they told me they would have someone come take a look. They didn't. I called again with no luck. Then I called for the e-mail to be fixed, and the person who helped me was laughing at the fact that my e-mails would disappear. Then she told me other customers were experiencing the same and left me on hold. She never got back to me. I called several times to get my money back and stop the service, but they will not even talk to me. They also said on one of my last attempts that they do not have any record of all the things that I went through. I have to pay for one year of a service that I do not use. I had to get another provider, and am now paying for both (on top of the $300 for the installation).

I had to get another provider , and am now paying for two providers since Wildblue does not work. I pay $70 a month for Wildblue service, and had to pay $300 to get it installed.

Wild Blue is selling their service to areas they know they can't deliver service to. I was with them 66 days until I gave up talking to them. They are into me for $500. They want $440 more to allow me to cancel even though in fog or drizzle I can't receive internet service. I put a stop on the monthly credit card charge. Now ! I guess we'll just fight about it.

They told me we can't control the weather. I don't lose Satellite Tv unless there is a storm or severe rain or snow.

We described to Wildblue Communications the type of work I do from home and were assured that the service would accomodate that. We purchased the satellite dish for $500. The service does not live up to the promised speed, I was in danger of losing my job. We called to cancel and return the dish. They will not allow the return of the dish, and they expect us to pay for one year of service. We only had the service one month before issuing a complaint about its speed and reliability. We cancelled the service. They said they would cancel it but they are still drafting money from my account each month. We tried to speak with someone at Wildblue but were told there is nothing they can do and that we are not allowed to speak to management.

I was in jeopardy of losing my job. I had to rent another space from which to work. Wildblue will not accept the return of the equipment and expects me to pay for 9 more months of service at $79 per month.

We signed up for Wildblue in July. Our modem and/or satellite stopped working in less than 3 weeks. We reported it and Wildblue determined our equipment was faulty and would send out a replacement.

The replacement date was in 2 weeks (Aug. 28). Seemed long, but what do you do? Got a call the next week that someone would be in the area and could come the next day (23rd). They never showed, no call, etc.

We had a voicemail that cancelled our original appt. because they didn't have the equipment. No notice of when they WOULD be out. So I email and get a generic reply that says they don't know who to send the email to and to refill out the form. Then nothing. Then the generic again. So I call.

Here begins the long horror of their 'customer care'. 1 1/2 to 2 hour phone calls with the majority of it on hold. Finally find out that they can send an installation of new equipment on Oct. 1. Yeah, Oct. 1! I get nothing but apologies and 'nothing I can do' After calling and calling I get a credit for the down time. I make sure and ask about the '10 hours of dial up' that comes with our pro pak plan. I will go over that since that is all I have right now. I'm assured it won't be a problem. Here comes the kicker: they freeze my account!! Because we went over the allotted time.

Hello!!?? I was told it was no problem. We are missing (because of their faulty equipment) 95% of our service. At this point it had been 30 days of no wireless access. Want to one up the freezing of the account?? They can't/won't do it--I was actually told they can't override their own system. One cs rep told me if I wanted my dial up back I'd have to pay for it. And a tech guy said he was told they won't unfreeze our account because of going over the number of hours allowed! So now, for the past week we've had no internet access from our home. We work from home, bank from home, do a zillion other things the normal person would do--from home and now can't.

15+ hours of phone calls are to no avail. I even had one email from them that said they have no satisfaction guarantee. Our case finally was sent up for review to be allowed out of our contract with them. But, I find out that they will refund our monthly amount but not the $294 equipment cost because we ordered the service through another company. So now they tell me if I want that I have to start contacting that company (Broadband National). So I do, and they tell me to contact Wildblue and Wildblue tells me to contact Broadband National to ship it to. I am now being told that I basically have to climb up on the roof and get the satellite down myself, pay for the shipping and a restocking fee (yeah, 20% for broken equipment). Unbelievable! With much bothering of people and more hours on the phone Broadband National is sending this to the corporate office to find out what to do.

I purchased WildBlue internet for work purposes 3 months ago, satellite service is my only high-speed option due to location. From the beginning the experience has been terrible, the installer said he had to install a pole which cost me an additional $80, cable is exposed on the side of the house looks really bad, cut a big hole in the side of the house.

Service is terrible, service outages all the time, cannot connect a large percentage of time when service is available, speed of service is all over the map, now that the warranty period is over they tell me I can have a service call done for $75, they did not offer to send a service man out the first 3 months while under warranty when I was calling all the time about the problems. I can not work at of my house, they will not stand by the service which I pay $79/month for, will not allow cancellation, no credit for service outages, they are sticking to use, if anyone wants to file charges as a group I am in, where is a guarantee from this company? Let me out of my contract, I'm stuck with equipment & installation cost and months of service that has been worthless!

The WildBlue sales representative misled me in respect to the satellite performance that I would be receiving in comparison to the wireless air card I was currently using. He said he understood my requirements and was assured that WildBlue's satellite system would exceed the expectations of the performance provided by the wireless air card I was using at the time. WildBlue Sales Agent assured me that I would be provided improved performance than the wireless air card. I spoke with CSR Suzanne in the service department and she in-turn inquired with the Technical Services team as to whether the WildBlue Satellite Service would meet my needs utilizing the ProPac service that I purchased and they said NO, a business/commercial plan would be needed to utilize the Remote Desktop Connection functionality.

When I work from home using the Remote Desktop Connection, I am only able to complete 70% of my total daily work needs due to resulting connection speed. Since I am unable to successfully complete my job (I telecommute), I have to drive 2.5 days a week 20 miles to a local coffee shop so that I can utilize a true VPN connection to connect to my company's server. I have to pay for gas, I'm putting additional wear and tear on my car.

I installed WildBlue Satellite internet several months ago. The service has never worked well and WildBlue has records that indicate the same. It took me a long time to call in a complaint because I am out of the house frequently but my children etc complained to me frequently.

I called on August 20th to request help. I made an appointment and I was happy to find a tech would be here in a few days. They cancelled the tech because they apparently are missing equipment. I have called a few more times with the last being 9/14/07. I am being told it will be at least a few more weeks. I was told by installation that there are customers waiting much longer like that would make me feel better.

We depend on internet for the kids homework, nanny communicating with her family in Australia, etc. We are daily internet users. With Wildblue I have been reduced to using it when it cooperates and pleading for a service call.

I live in the country and high speed internet is only available with the sat, so I went with Wild Blue. They never told me I was limited to the amount of use with the internet .

Now they are charging me $87.99 a month for the highest package, but they have but cut my internet to the slowest speed because they said "I used to much"? It didn't even work the first 2 weeks but they would not credit me for that.

I work on the internet and have to have high speed. This is hurting my job and now I am in a contract for a year. This is the first company I have had that limits your internet usage.

Had Wild Blue installed in mid march of 07. Unit failed three days later. It took them five weeks to get repair parts and many phone calls plus a complaint to the BBB of Colorado. It failed again two months later and they charged me $75.00 to repair. Service tech told me they got a bad batch of triad's (nose pieces). We then found out they had been double charging us since March for the monthly service.

We faxed copies of our bank statements to them showing double transfers of money to them each month. They insisted their records only showed one payment each month. It is august and they are still doing it. Now one payment comes out of checking and another is charged to my credit card which was used to purchase the system. They refuse to admit they are doing it even when we fax in the bank records confirming it!

We were moving to a location where high speed internet was not available, therefore contacted wildblue before we moved. They assured us that the system would work. Well it did providing a completely clear sky. As time went on, so did the service deteriorate. We finally lost connection completely. Then we had to pay an additional $75 to get a local tech to make repairs. Those repairs only lasted a couple of weeks. After repeated complaints, they acknowledged that the cable were in need of replacement. Again, fixed the problem for a few weeks. Now the claim that you cannot use a router with their modem.

For the past month, we are not getting email, or getting email up to four hours late, or not being able to send email. You cannot reach their tech, ours will not return calls, live chat link keeps being broken and they will not answer emails. Or at lease we do not receive them. The only thing you can expect to get on time is a bill.

I was sold this system with the understanding that there would be no lost signal. The system is down due to lost signal almost weekly. They did have a company come out to adjust the antenna and then advised that indeed the weather would cause signal loss even if it was no where near us, this is contrary to what I was told at time of purchase, but have been told almost each time I call in to report the outage.

The installer came back a few days later with part that he put on the antenna. At that point he assured me that the problem was now taken care of as this part was needed to bring my system to date because the system I had just purchased was and old system that I shouldn't have been installed. Each time I call to complain about the signal loss we again run through the quick fix again to no avail, they advise me a technician would need to check system out which had already been done to include the new part, but this time I would have to pay a service charge which could run as high as $100.00.

After having a huge billing error, Wildblue refunded the money and made us a deal on equipment and instillation, and no contract. After 2 months they lowered the FAP which I was not happy about, but service wasn't that bad for satellite. Then at the end of July 06 service went downhill. I was a direct customer, so a call to support was over an hour for a person to pick up. As of Nov. 06, Wildblue changed there service and it became totally unusable for our needs. 40 percent package loss and ping times going from what were in the 700 range, now went to to 1,400 +.

Wildblue also changed the way they measure your usage, to the point my 2-Gigs to 2.5 Gigs per month, went to 5.5 to 6.5 Gigs with less time spent on the internet. I contacted the BBB of Denver, about canceling, as Wildblue would not let me, without paying for 12 months, and about 40 days later they cut off my service without warning, even though they were paid though the 11th of the following month.

I purchased a WildBlue satellite in 02/20/06. They advertise free installation but it still costs $200 for a professional to install. Since Feb 06 I have had a service call in March 25 in which I was down 4 days, paid for a service call. I placed a service in Aug 04 & 08 2006 in which I was down for 2 weeks, paid a service call and was told by service person the install was done properly and the dish was out of line and that was the problem. The satellite is supposed to have 2 grounding rods, mine has none.

Placed a service call 10/30/06 My dish is currently out of line due to a poor install again. It is now November 1 and I can not run my business without internet. I am paying $49.99 a month for service I am not getting. I am also paying $75 a service call to have someone come out and realign dish every other month.

Ordered their product, had 30 day money back if i did not like. Cancelled services within my 30 days. took them 2 months to come pick up equipment, in which they kept services running. They owe me 299.95 for refund, now they sent me a letter stating that i owe them money -- 536.00. I can prove that i cancelled within my 30days. They owe me money they admit to it over phone they say that they will take care of it but never do

I ordered Wild Blue Satellite internet equipment on July 10th for $299.95 and this amount was charged to my credit card. Wild Blue stated someone from their installation contractor group would be contacting about installing the equipment at my home. The installation fee was waived by Wild Blue during their promotion sales. The contractor contacted me on July 13th and stated that my home was not a typical installation therefore did not meet the standards required by Wild Blue for FREE installation and that their would be an additional $175 (same as waived amount) fee for the installation.

I am an electrician and inquired from the contractor what is needed special for my home and he stated a 2 rigid galvanized pipe installed in the ground away from all obstructions with a clear view of the southern sky and 2 PVC conduit buried 6' in the ground for cabling. I got into heated discussion with him since I know this is not necessary for conduit to be buried at that depth. I told him I could install the pole and conduit but he didn't feel I was qualified. He hung up.

I called Wild Blue to complain about their installer but they were like, well..we don't have control of our installers. They are contracted by Wild Blue to do their work. Somebody better have control of them. Wild Blue offered a couple other contractors in the area who might install the system but it was up to me and my wife to set it up. My wife called both of these companies and explained the situation. One of these refused the job and the other stated they could do it but it would cost the additional $175.

I agreed to pay the costs as the $$$ equipment was useless without being installed. They would be out Tuesday July 23rd to install it. They didn't show up and didn't call. My wife called them and they stated all their parts didn't arrive. At this time, I told my wife to call Wild Blue and cancel the account. Wild Blue stated that the equipment had to be returned before cancellation could occur. We retaped the boxes and applied the RMA paperwork on the boxes and shipped via UPS back to Wild Blue as requested. This equipment arrived to them on July 28th according to UPS shipping site. My wife has been in contact with Wild Blue on NUMEROUS occasions since and we still haven't seen our refund.

I had Wildblue satellite installed on june 7, on june 11, I called about it being slow. I called again in july 7,14,16,23rd 26th 28. It kept getting slower and I could not log on. I called wildblue but they could not get the installer to return to service the satellite.

I cannot log on to it as of this day. Someone was supposed to come Aug. 26th, but never showed up. I signed a one year contract with wildblue, and they keep charing me, but they know my satellite is not working. They will not let me out of the contract, which I guess I will honor for one year. I was going to get rid of my Earthlink dial up, but iIhave had to keep it. I pay $13 a month for Earthlink, plus the $50 a month with wildblue.

I would sure say that when my year is up, I will do away with wild blue.