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Tim of Franklinville, NJ November 11, 2008
Tim of Franklinville NJ (11/11/08)
I switched my internet, TV, phone from Comcast to Verizon FIOS based on what the sales lady said when she knocked on my door. What a nightmare, Verizon is absolutely the worst!! My first 2 bills were over 300, when they were supposed to be 110 per month. I've spent hours on the phone trying to fix these billing errors. This includes being placed on hold for 35 minutes and nobody ever came back, being hung up on when I got frustrated and raised my voice.
Also, the sales rep told me my 2nd phone line would be about 15 per month, similar to what I paid Comcast (10), and it would be taken care of on the day of installation. I found out when I got my 1st bill that this was not true, the cost for the 2nd line was 39.99.
I was told that vpn access to my company network would not be a problem. I work from home every day, so it was the first thing I asked about. Of course I had some problems, and when I called Verizon tech support I was told we don't support vpn. I never had vpn issues with Comcast, and I only have problems when I connect via Verizon's router. But they don't support it. Nice.
So now I'm going back to Comcast. I can't wait to see my 3rd and final bill from Verizon.
I can't believe I'm saying this, but Verizon's customer service is worse than Comcast's.
The only physical damage is to my head from banging it on the desk. Economic damage is minimal, but I haven't received my final bill yet. Mary of Virginia Beach, VA November 9, 2008
Mary of Virginia Beach VA (11/09/08)
I have read all of the complaints that people have written in about Verizon and I can believe it happened to each and every one of them, because it happened to me as well. First of all Verizon made me give them my credit card so that they can debit my account each month for my internet payment. My advice to anyone reading this and is even thinking about giving Verizon your credit card is DON'T. They charged my card 75 dollars on Nov 6th it was not my monthly payment because that is for 42.99 which is to be taken out the 22nd of each month.
When I called to ask what the 75 dollar charge was for no one could tell me. They kept switching me to different departments and everytime I was finally connected to the dept. that they switched me to that person could not help me. Everytime they switched me I had to wait about 20 minutes. I was tring to get this resolved all day Fri. I started at 8:30 and was still trying to get it resolved at 3:30. Today is Sat. and I still have not gotten it resolved.
I did call my bank however and went to the trouble of cancelling my card and had them issue me a new one. It was worth it to keep Verizon from charging whatever amount that they wanted on my card. For a big company like this they are unorgainized,not customer friendly or helpful and dishonest if they are billing people fees that they did not acquire and will not reimburse over charges. Stay away from Verizon, go anywhere but with them, unless you like spending all day on the phone trying to get issues resolved and it never happening. Talking to Verizon employees that care nothing about you or the problem that you are having with them. Or having them charge you fees for service you did not get or want and tring to get money that is due you is like pulling teeth.
Andrew of Severna Park, MD November 7, 2008
Andrew of Severna Park MD (11/07/08)
I purchased verizion fios after a door to door sales rep convinced me.I tried to purchase the triple play bundle.He told me that if I was not satisfied by the service and I cancelled within 90 days of service i would get any money i paid towards my monthly bill back.After installation i was given a telephone number by the person who installed the service but my telephone never worked.
I called to complain and realized that their customer service is horrendous!I decided after being swiched from department to department to just go ahead and cancel my service.(which of course would cause me to get tossed to different departments over and over again.)I was told that they do have a deal where they do refund your money if cancelled within 90 days but its the triple play bundle and according to their records i only have cable and internet.(Well then why did the guy who installed my service give me a number.)
According to them what i owe them is 443.00. Should I just pay this and get rid of problem or fight it. I am worried about them reporting to collection agency and screwing up my credit score.(Just for the record,their customer service is so screwed up and time consuming.)
hours upon hours on phone.443 dollars of charges. Suzanne of Buffalo, NY November 7, 2008
Suzanne of Buffalo NY (11/07/08)
After I cancelled my Verizon Fios Service, I recieved a bill for 44.31. Two days later I recieved a credit. A month later I recieved another bill indicating I had a credit balance. Then I got a call from a collection agency saying Verizon was pursuing me for 44.31. I called Verizion and they said they did not turn it over to a collection agency. It turns out that Verizon with no notice to me, made another account number and separated the data charges to that bill (a credit of 23.)
Even though they only billed me once for the 44. phone service they sent it to a collection agency. They said I should have noticed that there were two account numbers instead of one even though our original agreement was that I would only be billed in one bill for both data and phone. Mr Sl, a Supervisor from Verizon collections said, Our agreement to bill you in one bill ended when you were no longer our customer. He also said that they had no obligation to send more than one bill.
As for the confusion when I called the first time- there are two separate departments involved and they cannot see each others statements. And he didn't think that they had no obligation to send a notice or call before seeking collection. I believe they purposely sat on that bill until 60 days went by in order that they could send it to a collection agency as revenge for leaving their service.
My credit rating is threatened. I do not know at this time if I'll be able to straighten it out or not. Verizon will not help. He was so mean! Gail of Woburn, MA November 7, 2008
Gail of Woburn MA (11/07/08)
I signed an agreement for a triple service bundle with a sales person that came to my door on 5/8/08 and I have a carbon copy of it. I was promised a 200 AMEX gift card and was told that it would take a month to arrive. Never received the card, customer service told me that my order was put into the system on 5/12/08 and that the promotion ended on 5/10/08 and there was no way they could back date. I asked for a supervisor to call me a month ago. There must be other people this happened to. It is not right. They should honor that promotion as I my order date was within time limit.
I only switched providers because of the 200 gift card that I never got. I have been swindled!
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