Complain about a product or service

Verizon Fios

Jason of Mt.vernon, NY November 22, 2008

Jason of Mt.vernon NY (11/22/08)
I ordered FIOS bundled service for my home which was installed on October 1,2008 and from day one there were problems with it.

One month goes by and on Friday, November 22,2008, I came home to find that the TV had no signal. I called customer service and spent, and this is no exaggeration, 3 hours and 40 mins on the phone with customer service only to find out that they had no history of my TV order and that someone had cancelled a service for this address that has nothing to do with my order. For some reason the orders were mingled. They had no way to fix it and they gave me the run around for the entire weekend. The will not be able to fix their error until Monday, November 24, 2008 if at all.

Verizon has the worst service in the industry and it's unacceptable that after spending 6 hours over the weekend speaking with them, they were no able to help me and/or fix the error. There is so much more to this story but I cannot find it in me to repeat it for the 10 time.

Lost time and was so stressed from the ordeal that I had a headache that will last the entire weekend.

S. of Bowie, MD November 21, 2008

S. of Bowie MD (11/21/08)
Once I installed the FiOS service (phone, internet, TV) it adversely affected my alarm system making certain vital functions inoperable. I had been trying to get a technician to come out and switch my fiber line back to copper since September. I've received about 4-5 orders and numerous appologies, but still no one has fixed the problem. I've already sent a 4 page complaint letter to Verizon. The technicians do not respond or say they can't help us without even coming out to look at the problem.

Verizon obviously doesn't want to switch their customers back to copper, for some reason. This is a SECURITY issue and if Verizon FiOS is going to render alarm systems inoperable they shouldn't sell it to communities. They are being very irresponsible and it needs to stop!

Jun of Deptford, NJ November 18, 2008

Jun of Deptford NJ (11/18/08)
When I signed up for their triple play service, I was told I would receive either a flat screen tv or a 200 gift card from Best Buy. I signed up in January 08. It is now November and I still have not received the gift card after calling them 5 times. Back in March, I had even filled out a form Verizon sent me asking which of the two gifts that I would like to receive at which time I chose the Best Buy card. Now they are saying that they cannot offer this gift because they had already given me such a discount on the package to begin with. Of course, all my previous conversations with them had resulted them in apologizing and saying that they will send it to me asap. It was this last call today where they told me that I was not getting it.

200

Theresa of Glassboro, NJ November 17, 2008

Theresa of Glassboro NJ (11/17/08)
I was told that if I gave a refer a friend I would get a check for 150.00 but of course I can not find the form to fill out and the Steve did not call me back. I called and spoke to Ms R on 11-14-08 and she said to go to fios verizon on the internet to get the form and I still can not fine it. I was refer by G L F from glassboro so she should get a check also I refer my Friend. So the way I see this is that you owe MS F a referral of 150.00 dollars. and me for the referral that I give to Steve when I sign up for this my date for install is on NOV 21, 2008 and of this does not happen I will have to cancel my install but Ms F of glassboro all ready had her install so I guess you got her good but I think If she wants to she could get out of her contract for someone telling her a lie.This is the third email i am trying to send to your Company. Thank You

Alan of Millsboro, DE November 13, 2008

Alan of Millsboro DE (11/13/08)
We pay for FIOS TV, FIOS Internet, and Verizon telephone(triple play). Additionally, we pay for Verizon wireless. Over and above all of the many administrative problems we've been having, there is one additional problem: The main FIOS TV hookup, which has HD, does not adequately work with Closed Captioning(CC).

Since I am hearing impaired, in order to watch any program on the main TV, I cannot use CC and therefore I miss most of what is being said. The other two TV hookups, which do not have HD, work with CC and many times I have to watch on a much smaller screen without the HD capability. This is not right and we would like to have this situation corrected. Thank you.

Economically, we are paying for capabilities that are not available to me. Physicially, quite often I am unable to watch the HD FIOS TV in a much more comfortable environment.

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