Complain about a product or service

Verizon Fios

Ragesh of Hanover, MD November 30, 2008

Ragesh of Hanover MD (11/30/08)
Since October 6, 2008 Verizon has been incapable of installing a residential phone line at my above address. We are quickly moving into December now and have had 4 sceduled appointments. Still no one has come to my home to install a lousy 11.00 phone line.

I have taken a few days off from work, spent multiple 8 hours a day on my cell phone with them and have even ruined multiple weekends for them just waiting and waiting and waiting. It's really emotional damage more than anything else and tons of frustration. Promises that never come true. I have started to even get billed from my home alarm compay since we cannot have our home alarm without our phone line.

Robert of Plainfield, NJ November 29, 2008

Robert of Plainfield NJ (11/29/08)
I oringinally contacted Verizon three months ago to switch over from Comcast. At this time the rep didn't tell me that FIOS wasn't ready in my area , so I ended up with Direct TV. When Fios was ready Verizon set me up with a completion date for installation. Not until then was I informed that there was a disconnect fee with Direct TV. I don't feel it is fair for me to be charged a fee for something i was not informed about at the signing of the contract with Verizon.

Michael of Malibu, CA November 28, 2008

Michael of Malibu CA (11/28/08)
In July of 2007 I moved to a new home.August of 07 I received a letter from Verizon soliciting me for a bundle package which included fios(fiber-optic) phone,internet and TV services. I called the number listed on the letter and agreed to a monthly package for 120/month and agreed to a 2 year contract. I received my first bill in September of 07 for 182.95. My second bill in October of 07 came in at 164.93 .

Concerned, I called Verizon Fios Billing department at 888-553-1555 on the 15th of October. After battling with several billing department agents who insisted no such promotion existed, I finally reached a billing supervisor by the name of Jeffrey who accepted to investigate. he took all my info down and said he would call me back. The next day he called me back apologizing for the way I had been treated. He said that the agent I spoke with in the sales department in August 2007 had been reprimanded for misinforming customers.

Jeffrey then proceeded to apply a bunch of different promotions and credits and then told me the best he could do was to bring the charges down to 126/month. He also agreed to credit me retroactively for the previous 2 months overcharges. I agreed to the 126/month and thanked him for his help. Everything was fine until September of 2008 when once again I received a monthly bill for 146.

Misty of Aloha, OR November 27, 2008

Misty of Aloha OR (11/27/08)
I was promised a 10 monthly discount off the advertised price as well as the first month free for signing up for Fios service. The 10 discount was advertised to apply if I signed up for the service on-line. After many unsuccessful attempts to sign up on-line, I called their 800 number. I was referred to several different offices to get someone to help me. Someone did finally agree to honor the discount, and I went ahead and signed up for their service.

My first 2 bills were much higher than I expected, so I finally contacted them about the issue. They have no record of the exact price I was promised. They told me I didn't qualify for their promotion because I already had Verizon home phone service. There were no notes on my account detailing the terms I was promised. The representative I first dealt with was rude and argumentative, and insisted that they did not have the authority to fix things, no matter what I was promised. The supervisor did promise to credit my account for one month of FIOS. Hopefully they will honor that promise.

I decided to quit before they withdrew that offer, but 10 per month adds up to 120 per year, so I will be in contact with them again. I would have reconsidered my options for internet if I had known that they were not going to honor what they told me over the phone to get me to sign up. I have had Verizon wireless service for several years, and I recently found out that they failed to completely switch my billing from Washington to Oregon when I moved, and that I have probably been paying about 10 per month in extra WA taxes, which they say they cannot refund, for about 2 years. They said it's fixed as of the date I talked to them about it, but that's no consolation for all the extra I've already paid. And of course there's a large fee for early termination of the contract.

I am a single mother on a limited income, and it's very frustrating to find out you have to pay more than you expected for something. I really get aggravated about the amount of time I have to spend on the phone dealing with these issues, especially when the customer service is rude or unhelpful, and I have 2 small children and a teenager to deal with.

Brad of Germantown, MD November 24, 2008

Brad of Germantown MD (11/24/08)
Verizon recently changed their bundled FIOS services, dropping the old FIOS TV Premier package and repackaging as FIOS Extreme HD. In the process several of my HD channels were 'unsubscribed'. When I called to rectify the situation, Verizon happily informed me that I could 'upgrade' to FIOS Extreme HD for only an extra 20% per month (!) or downgrade to FIOS Essentials and get only local broadcast channels in HD. Since I'm halfway through a 2yr FIOS Premier contract, I declined their 'generous' offer to change my service and will continue my contract as is (200 early disconnect fee) until I have a chance to reconsider continuing my service. Considering the disconnect fee and the 2 year contract, I'm amazed they can just reduce my service like this.

Lost a dozen or more (10%) HD channels that I previously had access to.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.