Complain about a product or service

Verizon Fios

Joseph of La Verne, CA December 16, 2008

Joseph of La Verne CA (12/16/08)
Verizon informed me by email, phone, and a post card that Fios would be installed at my home on December 15, 2008 between 8 a.m. and 5 p.m. I started calling around 1 p.m. for a status update. Over the course of the day, I called approximately 6 times, and was assured that the installation would take place. Verizon never showed, never notified me what was happening, and inconvenienced me for an entire day and evening. Needless to say, a terrible experience, and the matter is still unresolved.

An entire day and evening wasted, with inconvenience to me and to others who depend on me.

Russell of Sarasota, FL December 16, 2008

Russell of Sarasota FL (12/16/08)
I have been a customer with Verizon since November 2007. The bill has never been what the independent sales person who came to my door said it would be. I have tried to work with Verizon to get my costs down but my bill continues to increase every month. I am now at 230.00 per month or more for the Verizon FIOS package when I was told it would be around 130.00 a month. I also referred two people to Verizon which I was suppose to be compensated 100.00 per referral.

One of the clients was referred in July, 2008 and one was referred in August, 2008. I was told that the referral fees would take 60 days to receive. Every time I called I would get the run around about my rebate. I finally called and said if I did not get my rebate credited to my account I was not sending my payment in and canceling my account. They did not credit my account and sent me an overdue notice. I am currently in the process of getting a new provider. I am sure they are going to bill me for breach of my two year contract. I will not pay this and will fight them.

I know this could damage my credit but someone has to fight back. The reason i started looking for a place to fight back is that I was on the phone with customer service this evening and trying to resolve my rebate issues. The staff at Verizon works until 6:00 PM. EST. and at 5:57 the lady I was speaking to put me on hold. I finally hung up at 6:38 pm. I knew she had gone home and purposely left me on hold but I stayed on hold to see if anyone would pick up the call.

I do not know how much Verizon will bill me but until they work in the credit and agree not to charge me for leaving them the will never get a penny from me.

Dawn of Columbia, MD December 2, 2008

Dawn of Columbia MD (12/02/08)
I signed up for Verizon FIOS and it was installed at the end of March 08. I qualified for the Free TV. When I had not received the TV or anything related by May I called Verizon. I was told that I was no longer eligible for the TV but that they would send me a 200 gift card from Circuit City.

I did receive the gift card at the end of June. The card states no expiration on the back so, I decided that I would save it for a purchase at Christmas time.

I spent an hour and half at Circuit City on 11/28 and when I got to the register I was told the card had not been activated by Verizon. I called Verizon and was told that I needed to call Harte Hanke the company that handled the promotion for Verizon on when their office reopened on Monday, 12/1. I called on Monday but the phone number Verizon game me was a fax number. So I spent another hour trying to reach Verizon to no avail. I kept either set on hold for over a half hour and had to hang up or I got tossed around by their phone system.

I finally reached Harte Hankes and they referred me to Verizon's Residential Customer Redemption center: 866-335-4301. They advised me that they did not handle the Circuit City offer. I called Verizon Redemption Center and spoke with Kimmie. She told me that they would need to do research for the card I was sent and check to make sure the card had not been used. I was told this research would take two weeks. I told her that I felt two weeks was unacceptable. She offered no other alternatives and was short. I asked if I could speak to a manager. I was told that I could not but one would call me back within 24 hours. I seriously doubt I will receive a call back.

Mark of Richboro, PA December 1, 2008

Mark of Richboro PA (12/01/08)
I signed up for Verizon Fios a year and a half ago. I was paying 99.00 plus some extra fees. After I recently inspected my bills, I noticed my contract expired and they raised my rates. I called and spoke to someone at Verizon and I was told my contract expired so they charged me for all the services separately. Now that I signed another one year contract my rates are back down. They should have a sales team calling customers.

Lost 75.00 per month for about 5 months

Laurent of Valley Stream, NY December 1, 2008

Laurent of Valley Stream NY (12/01/08)
I order the 64.99 plan for a year i got my first bill and it came out to 149.94 i had to be on customer service for 30mins and they charged maybe hidden charges plus tax. I called them the day i call the bill and how it was wrong they would not correct and said you have to pay and if you cancel you have to pay early termination fee which on the phone said i had 30 days now they changed it to 15.

suppose to 64.99 charged me 149.94 and early termination fee of 119.00 i had service for nov 9th to dec 1th. I called after i got the bill they will charge you hidden charges and wont let you leave dont use them.

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