Verizon Fios

I am writing to you to express my utmost shock and dismay with the treatment I received today from Verizon FIOS service installers. I am a new customer, having just decided to try Verizon's FIOS service after receiving a flyer in the mail. When I called to sign up, I was told that the installer would arrive between 12:00 PM and 4:00 PM today, February 9, 2012, and that he would call me half an hour before arriving. I had to request time off in order to be at my residence during that period and I arrived promptly at 12:00 PM. When it was 2:30 PM and the installer still hadn't called me, I called Verizon and was told that the installer was on his way and would arrive soon. At 4:05 PM, I called again in frustration to find out where the installer was as I needed to leave to pick up my kids from school. I was told that the installer was on his way. Finally at 5:30 PM I received a call from the installer who said he was just picking up my order now and would be at the house in 30 minutes. I had no choice other than to wait for him, so I did. By the time he showed up it was already dark. When he arrived, I noticed that he was tired out and gave very curt responses to my questions. He didn't seem as if he wanted to perform the installation service given the late hour of the day. Instead of beginning the work, he immediately began discussing charges, claiming that it was $55 per room to see if the existing wiring was usable.

When I requested that he hook up a TV in my living room, he complained about having to run a new line to the TV. He began giving me lessons about how wires work. I told him that I was a new customer and the house had just been remodeled. I had no idea which service was used prior to my moving in. Just as he began to check the Verizon box that was already on my premises, another Verizon technician arrived at my house. When this man arrived, he began arguing with the installer about why the work needed to be done today instead of tomorrow, and he said that the work orders were all "messed up." He then immediately started hassling me about the billing. I told him that billing was between me and Verizon, and that he and the installer were there to install my TV, phone, and DSL.

This man, whose name I believe was Frank (he didn't want to give me his name) and who was an employee of Verizon, began to harass me with racial slurs saying, "Well, at least I'm not Chinese." He then had the nerve to tell the first installer, "Lets get out of here," and told me, "If you want to reschedule the appointment, or to cancel it, just call Verizon." I was so shocked that I told them that it was ok. They then jumped in their cars and left, abandoning the loose wiring and leaving the Verizon box wide open with blinking lights on the side of my house. They said to each other, "Come on, let's get out of here."

As you can imagine, as a new customer I am absolutely horrified by the way I was treated by your service installers and this has given me a very negative impression of your company. I am now afraid of the consequences of leaving loose wiring and an illuminated panel outside my house. This situation has potentially violated multiple laws and must immediately be rectified.

If you have questions regarding the conduct of these Verizon installers, please contact my witness Philip ** at **. Don't hesitate to give me a call if you have any questions at **. Your prompt assistance in this matter is greatly appreciated.

After my cable company increased my monthly rate, I decided to give Fios a shot after my first conversation with their customer service rep and adding the fees, I realized that my cable fee was still better than Verizon. But two minutes after I hung up, a supervisor called and promised to lower the amount to $99.99 for 35mps plus giving me additional channels at no charge so I said yes to them and had my service started two weeks ago. Today, I got my first bill and it is totally different from all the numbers I hashed out with them on the phone. So I called and after being put on hold for 40 minutes, I was told that there is nothing they can do to correct the fees. These people lie and I would not recommend anyone shopping for internet or TV to go with Verizon.

The headache is not worth it. I am going to cancel the service tomorrow. Being lied to by people is one thing, but being lied to by a multibillion dollar corporation is another. My case is not an isolated case. From what I have been reading, I see that there is a pattern here. Only thing I can say is that we as consumers should listen to each other's advice and be united against these bait and switch tactics used by this company or any other business using similar ways. Get names, get reference numbers and call 30 minutes later to see if such reference # actually is real and your conversation and terms of agreement are on their screens.

Since 2009, I've had to fend off a Verizon collection agency to advise them that I do not owe the debt in collection, or any portion thereof. In October 2009, I signed up for a one-month free trial residential high speed internet account. It took countless telephone calls to Verizon and multiple Verizon technicians home visits to troubleshoot the lack of connection issue. To help remedy the problem, a Verizon employee opened up a separate account number in my name without closing the existing original account, making it appear that I had more than one internet account.

Then Verizon started sending me bills for separate internet accounts! I made regular payments on the bill for my original account, but when I refused to pay the other duplicate, illegitimate account; they closed my connection and sent my account to collection. For an entire year I invested my personal time and money trying to get Verizon customer service personnel and various managers to remedy this issue, but they insisted that they were unable to close the duplicate account until I paid the account in full and then they would send me a refund.

This seemed like a scam and I was not going to pay for an account I did not open for a debt I did not owe. In the meantime, I have all of the documentation with phone call conversations, contact names, invoices, statements and correspondence to Verizon, but still they refuse to remove the blemish from my what-used-to-be-perfect credit. Doing business with Verizon is asking for trouble as they do not hold themselves responsible for any errors on their part and have the power to wreck your credit rating.

I had Fios service for 4 years with Verizon. In August of 2011, our service was shut off. We promptly paid our bill that was 2 months late the morning of August 12. I called later that day to find out about service and was told they received our payment and service would be restored within 24 hours. I waited and still no service. I called 2 more times and was told same thing. This was during a strike. We waited a few more days and I called my supervisor (I work for Verizon 13 years). She called me and I was told she spoke to a supervisor in billing and that my service was shut off in error and that someone would call me to fix the issue.

Needless to say, I never received a call. We waited 2 weeks with no service and I ordered service with Comcast. I returned all of their equipment. I never received any letters or anything from Verizon. I called in December of 2011 to try and order food and was told I owed them around $270.00. I was frustrated and did not pursue this. I told them I didn't owe any money. Again, I still have not received any bills or letters from Verizon.

I called again in January of 2012 and was on phone with numerous people and ultimately was told I owed an early termination fee. I was told that they would waive the fee and all I would owe was around $52.00 and her supervisor would approve this. She (Clarrisa) said to wait a few days for the bill to be pulled back from collections and to be updated. I called back on February 2nd and was told that the supervisor denied the bill adjustment and I would still have to pay the $270.00. This is terrible customer service form Verizon. The woman I spoke to on the 2nd said she would talk to her supervisor and call me back. She called me back on Jan 3rd and said they reviewed my records and would not help and I would have to pay full amount. I work for this company and now see firsthand what I've dealt with on my jobs as a Verizon installer. Any help would be appreciated. Thank you.

I received a letter from Verizon in December 2011 stating that my service would be $10/month more expensive starting in January due to pricing changes. It listed a number to call and talk to someone about changing plans, which I did. I called on December 21 and was pleasantly surprised to hear that I could "upgrade" to the current version of the bundle that I had for the previous two years and that I would actually get a better price on it for signing a two-year contract! On top of that, I was told that I was eligible for a promotion that gave me a choice of either free multi-room DVR for a year ($27.99/month normally) or a $300 gift card. The free DVR was the better deal, so I went with that. I was told that I would not receive a bill in January, as my billing cycle would reset, but that my February bill would be prorated to cover January.

When I received my February bill, I had been charged more for my HD bundle than I was paying previously. I had been charged full price for the multi-room DVR, and I had been charged a $9.99 shipping and handling fee for the new set-top boxes. Outraged and feeling that I had been flat-out lied to, I called customer service and was informed that I was not eligible for the promotion I was told I had been signed up for. It was supposed to be for new subscribers only (despite what a Verizon rep had directly told me on the phone earlier!).

After almost an hour on the phone in the middle of my work day, the service representative was able to get me the free DVR and remove the shipping charge, as well as give me a $10/month discount for a year for my trouble. All of this was wonderful but I was still lied to initially in order to get me to sign a two-year contract and I had to call them back and fight for the things which I was promised. Also, I still ended up having to pay approximately $75 more than what I was told I would have to on the first bill after I switched my service. I'm glad they owned up and fixed the problem but the false information I was given to get me to re-sign with Fios was egregious!

I am writing on behalf of my neighbor, who I am caregiver to and POA. In October, he cancelled his service with Verizon, and was told that since he is disabled, someone would be out to pick up the equipment. The equipment sat on his floor for 2 weeks. I called, and they said they would send a box where we could mail the equipment back in. The box arrived. I packed the equipment up, and mailed it on Nov. 11, 2010. He continued to get bills. Each time I called, I was assured that the equipment had indeed been mailed to the warehouse, but we just had to wait for the billing cycle to be complete.

He just received another bill, and when I called to find out why, they informed that while the equipment had arrived, it arrived damaged. I reminded them that the equipment was returned in the box they provided, and how could it be damaged. I was told to take it up with UPS. By this time, I have been on the phone for 45 minutes. I asked to speak to a supervisor (another 10 minutes), only to be told there is nothing they could do. The equipment arrived damaged, and my neighbor was responsible.

This man is a bed bound, Korean war vet, living on a fixed income, and did everything he was asked to do. I am curious as to how many other people were accused of damaged equipment, and were told they were responsible? No, I did not get insurance. I did not even think about it, but I will in future. Has anyone else had this happen? We cannot prove it was damaged. It is their word against ours. This could be a scam!

On January 27, 2012, I called Verizon because my daughter had moved to VA Beach and got a FIOS tv internet connection. On Dec 1, 2011, she notified FIOS she was moving to Richmond and to close her acct. In Dec. 2011, the money was taken out of her acct. She wanted a refund. When she called, she was given the runaround. I told her I'd call and straighten it out for her. It took over 2hours of my day off, 3 different Verizon phone numbers, and at least 12 different people before I got someone that was able to straighten out this mess. Eleven Verizon employees told me they couldn't help me. I had several people who told me they were connecting me to someone who could help me and instead hung up on me. So I had to redial the number and go through giving the same info over and over. Mrs. ** with Verizon payment was very rude and nasty and she hung up on me instead of connecting me with someone who could help me. I have 5 Verizon phones & Verizon dsl and was considering having FIOS. This experience makes me want to drop all my Verizon accounts.

I have always heard bad things about Verizon but despite what I heard, I decided to try their fios internet service. It turned out to be the worst decision I could have ever made and I deeply regret it. I called some time during the first week of January to order just internet service. I was quoted $54.99 plus whatever taxes and fees. I was also told that being that I have an internet only account, I need to have a credit card on file. Now to me on file means the card is there just in case. So the order is submitted and my installation date is set for Jan 9. The technician arrives does his job and on his way out I asked... Is there anything that I need to sign or anything I can look at to verify my order? He said no. Ok fine. On Jan 23, I checked my mail and Verizon's bill has arrived. I opened it and I have been charged $220.27 for internet only. I thought well damn, what the hell did I order?

Upon reviewing the bill, I noticed I was billed for an additional router at $139.99 when only one router was installed at my home. So I called Verizon and the representative was able to get the $139.99 credited back to my account reflecting a new balance of $80.26. Now it was in this conversation that I learned that the card "on file" is set for automatic debit every month. I was fine with that and the representative confirmed that the new amount will be deducted on the due date of 2/6/12. On Jan. 26, 2012, I got an electronic notification from my bank showing me an overdraft amount of $220.27. I thought to myself that charge looks familiar and as I suspected Verizon had still deducted the incorrect amount from my bank account, weeks in advance.

I called immediately to rectify the problem. The first 2 representatives I spoke to pretty much told me there is nothing they can do. I finally spoke to a "supervisor" and she told me that automatic bill pay deducts the payments 12 days in advance. First of all why wasn't this communicated to me in the beginning when I was told that I needed a card on file. Second, the wrong amount was still deducted from my bank account. I did not owe $220.27. That was the reason for me calling to get the charges fixed. Then all the solutions they were offering thereafter were all in Verizon's best interest. They offered to pick up the overdraft fees but that would be credited to the next bill. The $139.99 will also be credited to the next bill. So they are trying to keep the money within the company instead of crediting my bank to clear up the mess they have made because of their incorrect charges and lack of presenting "fine print" information to me.

The issues I am having is with this current bill not the future bills so crediting future bills is not going to help my current situation. Ultimately, internet service worth $80.26 ended up costing me $300 in insufficient funds and overdraft fees. I accepted my losses and cancelled the service as I feel better not doing business with them. By the way I have to wait 30 days to get that refund check of $140 that they overcharged me for when it took them less than 2 seconds to turn my entire bank account upside down. They are the worst company to do business with. They quote one thing and when the bill arrives, it's another story. To all the prospective Verizon customers, read all the fine print before you commit because they do not completely inform you of anything. They just give you surface information to get you signed up then when you have an issue they slap you in the face with the fine print. I will never do business with them again and I hope everyone finds out what they are all about.

I signed up for the triple bundle TV/Phone/Internet for $79.99 per month over the phone on December 15, 2011. This price was advertised on the internet, as well as on the letter that I received from Verizon. On January 25 I received my first bill, which stated the price of $99.99 ($20.00 higher). I immediately called customer service, and I was told that the price was $99.99.

I requested to talk to a supervisor, and I was on hold for 40 minutes, when another representative said that her supervisor was busy and would call me back. They never called me back. I wrote an e-mail to Verizon customer support, who replied that according to their records, my inquiry was addressed. I am very disappointed with the Verizon customer service and would like Verizon to apologize to me and honor the price offered to me when I signed up.

I have spent over 6 1/2 hours on the phone, most of that time on hold, since last Monday, January 16, trying to rectify a billing error on the part of Verizon. I was pleasant, patient, and kind. I keep receiving emails reminding us to pay our bill and then threaten to shut off if we don't. We have been told by 6 of the 7 reps we spoke to since January 16 that there has been a billing glitch on the part of Verizon and that our payment is there but has still not been properly posted. We have been told by six of those reps to wait a few hours and it will be fixed.

We have been told two of those 6x that a supervisor will call back, and they never did. We were told six of those 6 times that a supervisor is sitting right there but either too busy to get on phone or is looking into this issue.

We were told by the 7th and last rep last night that all of the other 6 representatives did not tell me that there was a billing glitch. (The audacity of that person is outrageous.) There was an 8th call by my husband last night around 8 pm est, and that rep hung up on him when he said hello. All 7 reps said they saw our $307.46 payment on 1/4/2012, however for God knows what reason, we still receive late notices in email and we still cannot purchase any movies.

We called Chase Manhattan Bank last night, and within 3 minutes, we had a Chase Bank supervisor, actually a supervisor over that supervisor, got on the phone in approximately 5 minutes. I know that may sound unheard of in your company, but thank God there are businesses in the world that actually do have customer service. Chase Bank has their hands tied. They cannot even stop this payment of $307.46 on 1/3/2012 (posted by Verizon on 1/4/2012) Why? Because they cannot stop a payment that your company already took! All of your reps kept turning this on us. The rudeness was unbelievable. The holding time on a phone was outrageous. The lack of supervisors to want to rectify this, help us, and also see this complaint through has been disgusting.

Out of the 6 1/2 hours of phone time with Verizon, I spent over 3 hours on the phone just yesterday, basically telling me nothing to convince me that Verizon cares about correcting their own mistakes. Still getting late notice emails and still cannot rent a movie. Still have it in my head the words coming out of 7 of your reps "This is a billing glitch with Verizon, and they are working on fixing it." We are done, done, and done.

You took our payment, and per Chase Manhattan Bank, who by the way offered to get on the phone with a Verizon supervisor (I guess he thought he could actually get that to happen.), to explain how billing works. Once you take someone's money, you cannot tell them anymore that they owe you the money.

You took 2 very calm people who work more than 60+ hours a week a piece, aside from having children to come home to be a part of their lives, 2 people who put their own time aside to rectify an error not on their part but Verizon's, 2 people who remained calm and patient through each effort to call Verizon and sit on hold for extended periods of time (one of those times over 1 1/2 hours on hold, I can and will submit my AT&T cell phone bills and our Verizon home bill to show you and every blog we can find), 2 people who just wanted this fixed, 2 people who always pay their bills. You have literally broke us down.

Let us know where to toss the boxes, we are calling back Cablevision; and we miss good Customer Service.

I don't know why I am giving you our contact information. Normally, you do when you believe someone will get back to you. Obviously, this will not happen. I guess the only reason why I just wrote all this was to vent and to copy and paste to every blog I can possibly find on every minute I have time to do that today.

On Jan 20, 2012, I was told that if I was to pay $300.00, that it was going to restore my services. I paid the amount that was owed, plus a $3.25 electronic check fee. As of Jan 23, 2012, I have not received services. I called up the financial department, and was on the phone for nearly 2 hours, while they where switching me around from department to department, not assisting my needs, playing around, therefore I have no services, and they took my money. I would like my money back, with a form of apology from the head of company.

My husband and I switched to Verizon when a sales representative visited our neighborhood and assured us that our bill would be greatly reduced and we could keep the same type of package we had with our old cable company. We are currently receiving internet, cable and phone through Verizon and I wish we were not conned into a 2-year contract because I want to cancel ASAP.

First of all, when we received our first bill it was almost double what we used to pay and we didn't have HBO and Showtime, which we were told we would receive free for the first 3 months. So here went my first phone call with them. I was on hold so long and was basically told there was nothing they could do about how much my bill was and I was being charged for HBO and Showtime. So I canceled those channels and basically dealt with it since I was stuck in a contract. Now, in our bedroom we have an MRDVR so we can watch all of our recorded movies and shows. It has never worked right since day one. It freezes up on a constant basis.

If we pay to rent a movie and watch it in our room, 9 times out of 10 it freezes up so bad that we switch to watching it in the living room. A lot of times it'll just shut the show off and say "Unable to locate Hub". I have tried to call on numerous occasions, but I do not have time to sit on hold for more than 45 minutes. That is absolutely ridiculous! I finally ended up getting a hold of them the other day after 20 minutes of being on hold and reported my complaints and they ended up telling me they were just going to send me a new MRDVR box.

Well the package arrived today and it's the wrong box. It's just a standard little box. I tried calling them and ended up hanging up after being on hold for over an hour! Now I'm going to have to try and find time to sit on hold with these people in order to get things straightened out. Someone at Verizon needs to fix all of this or they are going to lose a lot of customers because I know I am the first to tell anyone I know that is thinking of switching to Verizon, not to do it! And as soon as my contract is up, I will be switching back to my old cable company.

We requested internet, phone and TV service from Verizon Fios and set an original date of December 19th 2011 at 9am to 12pm. No one ever arrived or called so we contacted customer service that afternoon and they could not figure out why no one called or arrived. They tried contacting the dispatch and after thirty minutes of holding, they told us that they left a message requesting someone from the dispatch to contact us with an explanation. No one ever did call us back although we continue to make contact with customer care to no avail. The dispatch never responded to our request for a return call and they simply said that it was an engineering problem.

Most of our neighbors are Fios customers and all the homes are less than ten years old. The wires are all underground and they've never had a problem with their installation. The job entails connecting a wire from the Verizon utility box right outside my home right under my lawn and straight through to my garage where they would attach the Verizon connector box to give my home service. It was done this very way for my neighbors with no problem at all and these homes are all the same. Nonetheless, since we weren't getting anywhere making the same calls to customer care, we accepted and made another appointment for installation, this time on January 16th 2012, and again we confirmed online but no one showed up again nor did they call with an explanation.

We continue to make numerous attempts to get valid answers and the dispatch in question simply repeats that the issue is an engineering problem. Customer care has tried to get answers as well and they too are ignored; they continue to leave messages to call us and no one from the dispatch has ever called. It is obvious that the issue is not an engineering problem, but the real problem is directly in the dispatch in question. Someone has made it their job to not allow our requested installation service to be completed.

We are the only non-Caucasian family in this community and this truly seems more discriminatory than incompetence. Customer care not being able to do anything for us and the continual dismissal by the department that is responsible for filling our installation, everyone's lack of understanding with regard to us having to take two separate days off work because Verizon only provides installation during weekdays. We need help in getting to the bottom of this and in getting someone within the Verizon organization with the position to get answers; customer care unfortunately has no real control.

It seems like our request for service has been hidden between the cracks and being held deliberately by this dispatch department.

I recently contacted Verizon to see if there were any special offers that would reduce my costs. I currently have the triple play including premium channels. I was told by the Verizon representative that there was a premium channel bundle that would reduce my cost by $20/month. A few days later, I noticed that when I made a local call that I now have to dial 1 and my area code. I called Verizon to find out why this was so as it is inconvenient. I was told that my phone service was changed from their router system to an internet based system and that is why the dialing changed. I was also told that this was done to reduce my bill.

Now, I find out that there was no premium package discount. The discount is due to the phone change. In addition, they restarted my contract period. I requested they put my service back to its previous state because I was lied to about the service change and fraudulently placed in a new two year contract. I was told that they could not and would not revert back to my original plan. I was denied access to a manager. I was denied a copy of my complaint. I was lied to and I was defrauded. I requested that original recorded conversation be reviewed and was told "what for?" This is Fios. This is unethical and unlawful. Next stop, FCC.

I recently moved out of New Jersey and had to cancel my Fios account. Their service is not offered in GA where I moved. When I closed my account, I asked if I was going to be charged early termination and the representative could not confirm but he made note of it. He said since you're moving in an area we don't provide service, I don't think they'll be able to charge you. I continued to call and check for weeks. Even upgrading my cell phone plan with them and still no answer. Then a collection agency calls my mom's house and they charged me $234. I was on auto bill pay and no one ever told me that my last bill was not auto billed. Therefore this goes on my credit and it's unfair charges for them.

If I could give zero stars, I would, and that would be too many.

I am writing a formal complaint about a recent experience I had with Verizon Fios. I actually don't even know where to begin. For starters, I can't even talk to someone when I call the company because they have the wrong phone number listed to my account so they don't think I am authorized user of the account. I'm not sure how that is possible, but nothing surprises me anymore with Verizon. I wanted to make a simple name change to my account back in November 2011.

My wife and I were recently married and we wanted the account in my name. If I would have known what was ahead of me in trying to perform such a standard task, I never would have tried to proceed. Long and short, their company assured me that they would stop service/start service at the end of December and I could keep all of my current equipment and they would change the bill out of my wife's name and into mine. I received an email on December 28th stating that the service was going to stop on December 31st. I called and asked for this service "swap" to be put through after the first of the year. After all, I was having a house full of people over for a New Year's Eve party and I didn't want to be without service on December 31st.

One of their reps told me they would push the service change to January 9th. Instead, I woke up on the morning of December 31st to find that my service had been disconnected. I was on the phone with Verizon for 4 hours and 35 minutes on Saturday, December 31st. About 3 hours and 50 minutes of that time was spent on hold. That is an absolute embarrassment. The only thing more embarrassing was having a house full of people over on New Year's Eve and not being able to watch the ball drop at my house party.

My service wasn't reconnected until January 4th. After 4 days without service, a technician came out to the house and by the time he got to my house, my service was all back up and running. He did not exchange out any of the stb's, etc. He said I could keep everything the way it was and that it wasn't necessary to switch them out. Now I have received two letters stating that I need to return the boxes ASAP or I'm at risk of being charged $500 per piece of equipment. How am I supposed to return boxes that are currently being used for service?

More so, if I was supposed to return the boxes, then why in the heck didn't the service tech give me new boxes to use when your company processed the account name switch? Whoever runs the Fios segment of their organization needs to take a strong look in the mirror and ask if there isn't a better person suited for his position. I would be absolutely embarrassed to have my name associated with Verizon in any way, shape, or form. Customer service is completely rude and of no help at all. If I call Verizon to get a question answered, I receive a different response depending on who I am speaking with. Not once has anyone been able to help with a problem. I was promised on 3 different occasions that a supervisor would be contacting me back within 24-48 hours. Guess how many times a supervisor returned my call? Yup, zero! Fios is the worst!

Last week, I was stunned to find a Verizon Fios installer in my yard, without my permission, about to drill holes in the side of my house. I own the house. The tenant had requested new service but didn't know they were planning to damage my house. I hit the ceiling but finally relented since my tenant needed TV service. The installer was convinced he was permitted to enter my property and just put a giant box on my house, after drilling holes and doing damage to the shingles. Since when? Since when does a company take the word of someone without permission to damage my house? Verizon says it's allowed to. Since when?

I have been a FIOS Internet and Cable customer for the past two years. For no reason, some employee at the Collin Creek Mall FIOS office has decided to cancel my service. When I started looking into this, it turned out that my neighbor was attempting to cancel his service and along with cancelling his service, mine was also cancelled. This happened on 1/13/2012 around 6:45PM. To be noted that I still have the internet router and HD box with me. Once my service was disconnected, I had to call up the customer service twice on the same day (40 minutes wait time per call) and they weren't able to fix the issue. I was promised a call back and that never happened.

Since there was no resolution, I did not have an option but to physically reach the Collin Creek Mall VZ FIOS office. There I was told that the connection has been disconnected and nothing can be done and the only way to get around this is to start up a new connection. So I did that and I was promised that the connection to both internet and cable will resume by the same day. This happened on 1/14/2012. To be noted that the time spent on the office is from 11AM to 3PM that day. By Sunday, the connection hasn't been restored and when I called the customer service at Verizon and explained the same, I was transferred between the tech and customer service departments about 4 times. Finally, I had to deal with an exceptionally rude customer service agent named Justin, who said that a serviceman will have to get to my apartment and fix this up. When I requested for a waiver of the current month's bill at the least towards all the Verizon goof ups, he said that it can't be done since I am not even being billed for the time I didn't have service.

If someone wants to know why do I still have Verizon, it's because Verizon has struck a contract with my apartment complex to be the sole service provider. I don't know if that's even legal. Another item in the contract is that all the special offers they provide is not made available to the residents of the apartment complex. The Verizon product is one of the best, but customer service is the worst there is.

I have had Triple Play with Verizon Fios in my condo in Ellicott City since Feb 08. In April of 2011, I started a travel job but I was still flying back to MD so I kept the service. I have not been in MD since Oct of 2011 so on Nov 1st, I called Verizon and requested that my Phone & TV services end as I am not living there. I asked the "clearly new, incompetent rep" to quote prices on their internet services. I picked one and asked him to execute starting that day, Nov 1st. I got back to my hectic life after that and then when I returned back from my last international trip in January, I called my home phone number to find "to my chagrin" that it is still active. When I called Verizon on Friday 13th, I was on hold and had about 15 transfers, one of them was supposed to be to a supervisor, the other to the Retention dept. The tech that I wanted to report, Ms. Barnes, exemplified the utmost rudeness, zero customer service skills and just not a good representation of any company that takes pride in its business values. I need a refund from them for Nov, Dec as well.

I signed up for Verizon Fios service. They were no-call, no-show for two installation appointments. They promised me $75 in credit for the inconvenience. After my service was finally installed they said they have no record of my calls or the $75 credit I was promised. Then they charged me $50 for activation which I was explicitly told would be free. Then they auto-charged my credit card without my knowledge or permission and said that since I only have one service with them, I was forced to use their auto-pay option. They tried to up-sell me into a more expensive bundle package for the apparent privilege of choosing to pay how I prefer. I intend to file a complaint with the Public Utilities Commission.

Signed up for Verizon FIOS bundle in July 2010 during one of their "no contract" deals. Cancelled in September 2011 because instead of paying the advertised $89.99/month it was coming out to $150/month - never could figure that one out. They had the nerve to charge me $165 termination fee. I made about 15 phone calls and mailed a certified letter to fight this. They never could produce the "recorded contract", but I didn't know what else to do, so I paid the thieves. I will never again, as long as I live, have anything to do with Verizon again. I will tell everyone I know about my experience whenever appropriate.

Their "deals" are a mess. They are not a deal. I am paying $35 more with their "deal" than I used to. I told them I would commit to a new two-year contract if they could give me a deal. After getting the bill for two months, it is definitely not a deal.

I attempted to sign up for Verizon Fios, under a $79 bundle special. I am a credit worthy citizen. During the call, the sales rep wanted my SSN, which I do not give out. I was asked security questions, which I answered correctly, however, not in the immediate time frame (it took me a minute to look up my exact mortgage payment amount). I was told I did not answer the questions in time, and I was denied the special advertised rate. I was treated very poorly by the Verizon salesperson at that point. This was completely wrong, as I have good credit and a good job for many years. No service was offered to me.

I placed an order for Verizon Fios triple play services on 1/5/12 and received an installation date of 1/7/12. The next day, I received a phone call from Michaela who informed me that the 1/7/12 installation date couldn't be met, but that she would escalate the request anyways. Later, I received a voicemail that the date couldn't be met and to call back. When I called back, my order no longer existed in the system since I hadn't answered the phone and the representative had to leave a voicemail. If I wanted a new order I would have to start over again and give all my information (social security number, birth date...etc) since that information was automatically deleted from their system when the old order was stopped. At this point I decided not to place another order and instead asked for a supervisor. I was told a supervisor would call me within 2 hours. No one has yet called.

The next morning I received a phone call from Verizon that I had a new order placed in my name and they'd like to schedule an installation date if I would just call them back. I called the number and the voicemail said the office was closed...yet that office had just called me the same day. I then called another Verizon office and explained that this new order was not mine and I didn't authorize it nor did I want it, at which point I was put on hold and after a while another representative answered and asked me what I needed. I explained the same issue to him and was told I couldn't be assisted, but had to be transferred. After transferring, I explained a third time the problem and that I didn't want the order, nor did I authorize it, and was told I'd have to be transferred again since they weren't being allowed to cancel it. After the last transfer, I was told the order was in fact cancelled, but they could give no reason as to why the order existed, except that the order had in fact been placed by a Verizon representative at the office that was supposedly closed, just this morning 1/7/12.

I would like a member of verizon management to call and explain in detail what happened regarding my order and what actions they will put in on their side to prevent such failures in their system to occur. I would like them to put in formal writing an apology for their lack of service and waste of many hours of my time trying to deal with them.

I do not understand why Fios forces customers to purchase movies for $11.99 rather than allowing them to rent movies for $3.99. Absent some compelling reason, it seems like another of the rip-offs I have come to expect from this company.

For one year I have been trying to get them to fix/correct the pixelation problem I have on all TVs. They have had a number of technicians respond and they come and say "it is not our issue to fix; it belongs to such and such group". They had asked me for proof and when I showed them recorded items, they said it must be my TV. To date the supervisors are unresponsive. I have left messages for Rhonda ** who just ignores my requests for resolution.

Last month I signed up for the triple package listed online for $89.99 with free for life set top box and DVR. Also free was the router, activation and installation. Now I got my 2nd bill, which was not correct and I have been overcharged. I also got charged for the 3 installments for activation. I've sent a complaint email to customer service and got a response that I should be paying $79.99 plus taxes as I was given another discount because I also have Verizon Wireless. Today, I called customer service to complain of my 2nd bill not being correct and got the runaround. The rep said that when I got my triple package, the activation fee was not free anymore.

Well I did ask before installation with the tech next to me and there was nothing to pay other than my regular monthly bill. I asked about the activation fee as one of my friends working for Verizon said for me to ask. So now this rep has given me the $79.99 price plus taxes but it is only for this month and the activation fee still needed to be paid. This is just a rip off of louring in customers with one package and then later change the rules. I have told the rep I won't pay the activation fee and only pay the $79.99 plus taxes like it was quoted in the previous consumer support email from Verizon. It sure will roll over and at the end of the 24 months, it still will be there. I don't understand why Verizon makes everything so complicated. What will happen is, I will keep the service for 24 months and I will pay what was quoted in writing. Nothing more. I will take this to court if I have to. It is a matter of principle, honor the promotion!

This is the 5th time that Verizon hasn't carried the Green bay game. We have called them and been told that they don't choose the games that they carry and that we have to pay extra to watch Green Bay. They are undefeated and that alone should put them at the top of the list.

I had FiOS service. I cancelled FiOS TV first, then a few days later, cancelled Internet, then a couple days later, cancelled my phone service. I did all of this at least 2 days prior to the end of my billing period. If I recall correctly, my billing period ends on the 12th, so if that's correct, then I cancelled the last of my service by November 10th. My house phone was still ringing on the 12th, so I called again to cancel. The phone was still ringing. I called back 4 times in total. The last time being around the 14th or the 16th, and the agent confirmed that she shows my account is cancelled. Now I am getting an email stating that I have a past due payment, with account number ending in 8840. My account that I am signed into online, **.

You need to escalate this issue for immediate resolution, or I will be contacting the PUC and FCC, as well as the state Attorney General's Office, and report Verizon for unfair billing practices. Furthermore, if this issue is not resolved, or if there is any derogatory report effecting either my credit or my ability to obtain service in the future, I will file a lawsuit against Verizon, for attempting to commit fraud. Your immediate attention is required on this issue. Please contact me and notify of your intentions.

So far, all communications to Verizon via phone confirm that I will not receive another bill, and that my service is cancelled, but I still continue to get telephone calls at home and receive a dial tone, and emails reminding me that I owe money for continued and current service, dates beyond the service end date, which I paid for in full, and cancelled prior to the ending. I was told to expect a final bill showing a zero balance.

Last year, I moved from my place and I canceled my Fios account, 1 month before the move. I received a single box to place all the equipment into. I shoved in all the gear, but the wall attachment (which I was told stays with the house), and mailed the package back to Verizon using their prepaid box. 2 months later, I received a "final notification of a bill past due" for a missing router, one of the objects I mailed in. The price i s $370. I called Verizon and told them I shipped everything that could possibly fit into the box I was provided, and I defiantly included the router. The woman I talked to, at the time was very helpful, and told me that she would attach a waiver, and everything was A-okay. Thinking that everything was great, I didn't bother to save the original bill. I received no other record from Verizon, no other bill, no e-mail, and no phone call, until I received notification from the collection agency, L.C. System, INC on Dec. 1, 2011. Now I am being threatened by a collection agency, and I have been on the phone every day with Verizon, trying to fix it, but I have no "proof".

Since July 2011, I notice a slight increase in my Verizon Fios bill. I have home phone, and internet services only. I immediately contacted Verizon. By September 2011, my bill included several miscellaneous services that I never agreed to, nor requested, such as Security ($10), Starz ($5.99), and Games ($14.99). These fees were listed in duplicate, and even triplicate for previous months (July 2011). To date, I have called about this problem more than three times, and the fees continue to be applied to my bill, despite the ongoing assurance that it will clear in "a cycle". This is unacceptable.

As of today, I have maintained documentation of my bills, which have always been paid promptly. As a customer in good standing, I am taking steps to file reports with all consumer reporting industries. I have given Verizon ample time to rectify this problem, and I find their nonchalant attitude towards a simple issue, that merely requires them to remove the services I never agreed nor requested, from my bill, totally unprofessional and inappropriate. My contract is being violated by the company that issued it, and they are now in default. This issue must be resolved immediately.

When moving in to a new home in May 2011, I signed up initially for Verizon Fios, but switched to Comcast a day later. I kept getting bills for service I never received. After numerous phone calls to Verizon and being told it was taken care of, they turned me over to a collection agency. Are there any class action lawsuits going on anywhere that I could contact? I hate Verizon. What a bunch of inept losers.

I'm being overcharged where I originally signed up for the triple bundle for $79.99. And with DVR service, my monthly bill would total $114.00 a month. I switched over from Verizon internet & phone service and DirecTV to Verizon FiOS on 9/16/2011. I'm being billed for $494.41 of service and charges were due on 11/15/2011. With discounts, they are stating the bill is $222.16. The bill also states the amount due of $222.16 includes past due charges of $158.35 carried over from prior bill. I paid the $158.35 on 10/20/2011. Verizon failed to provide me with a bill for the services on 09/17/2011. The October 2011 bill was only for the $158.35, which was paid. I contacted Verizon via email on their website with my complaint. I also called Verizon on 11/30/2011 where the first customer service rep. was able to verify that the statement of past due amount was on my bill. The rep stated she would transfer me to billing but I was put on hold for 10+ minutes and billing never picked up.

Verizon FiOS states the bill is correct and they are threatening to disconnect my non-regulated services unless I pay the bill in full. I will be switching over to another provider such as Comcast or back to DirecTV. The Verizon FiOS triple play claims hundreds of dollars of savings which is false advertisement. The billing doubles my payments and is ridiculous. I'm outraged at the lack of customer service and this is unacceptable. I will also inform friends, family, co-leagues, etc. of the false advertisement for savings, lack of customer service and outrageous billing provided by Verizon FiOS. I have to take time out of day at work to try to resolve this issue.

I signed up for Verizon home phone service and internet service. The home and internet service were to be for "lifetime" service. Now the Verizon letters keep coming saying that they are going to disconnect my service because they "are upgrading" the service in my area. I have a lifetime service agreement that I pay monthly on my credit card. They are not shy about changing me every month. Now they they want to "upgrade" me without my permission and also charge me double the rate that the "lifetime" rate guaranteed.

This sounds like a wonderful "class action" against a deep pocket firm for an aggressive law firm to me.

Recently, I had ordered the bundle package, which includes cable, internet, and phone services. We were fine with our internet and cable service, but none of phone jacks in our house worked, so they were charging us for the phone hook up they never installed. Thanks to damages on the phone jack. We decided to cancel our service. Later, we get our Verizon bundle pack back. This time, only the internet works. The TV service keeps telling me I need to call 1-866-962-1946, and enter the 8803 quick code.

After doing this, I was transferred to another line, being on hold for 15 minutes just for them to say our services should be on tomorrow. If my internet connection is working right now, why cant you get my cable service on. If this problem is not resolved by tomorrow, I plan on switching to Time Warner, where I don't have to go through some dumb ** like this everyday.

I disconnected my home phone in the middle of October 2011. Verizon changed my account number without me knowing. When I made a payment of $164.37 on October 31, which was taken out of my account on November 1, it was posted to another account. Since then Verizon has been trying to double bill me for this amount. They have now disconnected my service for $107.00, which was due on 11/10/11. Verizon claims it is because I refuse to pay $272.00 which includes the $164.37 I have already paid them.

I would like to file the complaint against Verizon as the company is constantly and persistently misinforming Massachusetts FIOS TV customers. Since Spring of 2011, Verizon has been rolling out its new Intermedia Guide, release 1.9 - new software that gives customers many enhanced features and upgrades. The rollout of new IMG 1.9 is finished throughout the nation for 2 months already but not for the Massachusetts customers.

Verizon production manager Joe **, who manages the rollout of new IMG, through his tweets and blogs on Verizon forum for several times already issued dates for the rollout of new software for Massachusetts and New York customers, only to renounce later his self established dates of rollout and announce of one after another delay. By my count there were already 4 delays of promised rollout dates of the new software by Verizon.

I personally called twice to Verizon Customer Service and then a Verizon rep and his supervisor assured that the rollout scheduled for Massachusetts is in November 29, 2011. But now its' almost guaranteed not to happen. On November 22 Joe ** produced one more tweet informing those who read his tweets (not Verizon FIOS Customers, but those who he chooses to answer to) that it will be another delay for several more weeks for New York and Massachusetts customers who are unfortunate enough to be compiled together in Verizon VHO-6 (Verizon upgrades new software by VHO, one at a time)

No formal explanation on Verizon forum why delays has become a routine. Again, we are the only region in the nation not upgraded. No apology, just vague and meaningless referral to several more weeks of another delay. This kind of treatment of the customers is like standard operation procedure for Verizon and I would like to force Verizon to, at least, explain to many hundreds of thousands Massachusetts and New York Verizon FIOS customers why they are being discriminated in getting new software and all new features associated with it.

In conjunction with an order for additional DVR set box and without my knowledge or authorization, a sales rep at the Verizon store located at 5335 Wisconsin Ave., NW, Washington, DC ordered installation of a digital phone line to replace my existing copper wire line. Within 5 minutes of leaving the store, I received a call to inform me that an installation service call for a new phone line had been scheduled.

I told the party calling that I had not authorized a new line, and she said it would be canceled. Upon arriving home, I discovered that I no longer had phone service, and I immediately called Verizon and told the customer service rep that I suspected that the disruption was related to the prior call. After more than 2 hours on the phone, he confirmed that the unauthorized order had triggered the cancellation of our phone service and told me that nothing could be done to restore that service.

I insisted on speaking with a supervisor, who reiterated that he could do nothing and that I should try during regular business hours to speak with an "escalation" supervisor who would be given my cell number. That rep did call the next morning, and I learned that the supervisor from the night before was also an "escalation" supervisor who could have provided more assistance. Despite the intervention of the second escalation supervisor and a "Retention Team" member, I still cannot have my phone service reinstated until I have the opportunity to leave work and go home to activate the new set box.

Overcharges and wrong charges on my Verizon One-Bill Account, Verizon Wireless and Verizon FIOS services resulting in a huge bill that is not correct. To include charges for: services that were never received, or were previously cancelled; credits that were never issued; activation/transfer fees charged without merit, etc.

Complete inability to resolve any issues due to a horrible Customer support! If there're any other customers out there that have been repeatedly billed bogus charges from any of the Verizon services, that are currently in the process of suing Verizon, I would like to join them in those lawsuits. I'm so frustrated and beaten down by Verizon and its Customer Support, that I do not know what to do anymore. I'm on the phone with them every month, spending countless minutes on hold, without any resolution to the problem created by them in the first place.

Had an increase in my phone bill amount three times the original price of $14, which came up to $23.56 to $23.95 for long month with all government tax and FCC tax and other tax flutes up and down every month but is around $24. To me, this is a 33% increase in revenue by AT&T, in a time of economic depression and struggling customers. Then they also hiked up my internet DSL from $19.95 to $ 25 and it took me about an hour to find someone to talk to about the bills. First, it was a mistake and it will be corrected.

A month later, same bill. After waiting for an hour and surging with the sales person, they said they will correct and refund but nothing changed. This time I was told it's the new price? A 20% hike in price. Combined with first one, it's $8 times millions of customers that translates into several hundred million hike in price. The consumers are so unaware of this nickel and diming them slowly. Going about their busy lives to me it's an added burden that I do not need.

I called Verizon Fios to return a box with a DVR and was told that all I had to do was to return the box per model number ** with the confirmation code ** and Box Swap confirmation code **. I also changed the credit card for billing since the one on file was compromised. I was also told that my monthly bill would be $14.99 fixed for 2 years and that I would receive a VISA gift card of $300.

The next morning, I had no phone, internet, and IT cable service. My neighbor reported my service out of order. Shortly thereafter, a service agent said he would fix the problem while I was dealing with funeral arrangements for an immediate family member. He ruled my house installing new boxes despite the fact that I told him, thus, was to be a simple box switch. After he drove off, family members' calls for the funeral were not getting through. It was then that I realized that my phone number was changed without warning, notification, or my even receiving the new phone number.

No one at Fios helped me or was willing to change the number back. I was told to send a death certificate and hung up on. This was a deplorable disservice to a valued customer at a tragic time. There was no compassion whatsoever. I plan to switch my service after dealing with such insensitive incompetency. I would give Fios a 0 rating but the lowest allowable was 1.

I have been a customer of Verizon Fios (cable and internet) for over 3 years. On November 4th, 2011, I called to cancel my cable and internet plan or reduce the speed to their 15/5 internet plan. The representative told me that the monthly price was 15/5 or it would be $29.99 if I signed up for a 1 year agreement. I confirmed that I would take the one year agreement based on the $29.99 price. And I confirmed the price with her several times during the conversation since the main reason I was canceling the cable service and reducing my internet speed is because of financial difficulties.

I called today in regards to a shipping box, which I was supposed to receive to return the cable box equipment. While on the phone, I was told my plan was $54.99 with a 1 year contract, despite the fact that this is not what I agreed to. I was told repeatedly that they don't have such a special right now and that I must be mistaken because the "reps' notes here don't state such a thing". This was clearly a bait and switch technique to force me into a contract at a time when I stated that I could not afford the internet based on the current rate.

Worst business experience I've ever had. Service terrible, still being billed after I cancelled service. I cannot find anyone who can help after dozens of phone calls, etc.

I signed up for the FIOS Triple play prime package through Verizon Fios Local Market Sales Rep. Ms. **, out of the Chevy Chase office, who quoted me the promotional rate of $89.99 per month, with a free DVR for 1 year, waived installation fees and waived activation fees. I also agreed to have them add the "total entertainment package" at a price of $18.50/month for 12 months (discounted from the regular price of $39.99). I was quoted a total package price of 108.49 per month with no additional fees.

I received my first bill to learn that Verizon is charging me a monthly package rate of $99 (rather then the quoted rate of $89), plus a monthly DVR rental fee of $15.99 (which was supposed to be free), along with a FIOS activation fee of $49.99 and an outlet installation fee of $54.99. The outlet installation fee is for installing a new outlet, which is an outright lie.

I called and spoke with 3 different Verizon Representatives, each of whom said that the sales associate unfortunately quoted me a price that they are not able to honor. I asked for an escalation path and they said there is none. That I called in to a call center and all they can do is forward my complaint to a supervisor, who is currently not available.

One of the representatives was able to reverse the activation fee but none are able to adjust the price to what I was quoted nor waive the fake outlet installation fee.

On June 23, 2011, we returned two cable boxes we no longer needed to Verizon via UPS. When I received my August bill from Verizon, I saw that I was still being charged $19.98 for the two boxes we returned. I called Verizon customer service, and the man I spoke with verified that they did receive the two cable boxes on July 14, 2011. He credited my account and said that I would no longer be charged for the boxes.

The next month, when I received my September bill, I was still being charged for the two boxes, so again, I had to call Verizon billing. In October, the charges were still on the bill, and this time, when I called I asked to speak to a manager. I was put in contact with a Mrs. **, who verified that the boxes were received on July 14, 2011, and scanned into Verizon's warehouse on July 15, 2011. Mrs. ** assured me that she would take care of this, and gave me a confirmation number.

I recently received my November Verizon bill, and I am still being charged $19.98 for the boxes, despite that fact that Verizon customer service has confirmed three times that they did receive the cable boxes. I feel that I am being harassed by Verizon, because they are forcing me to call their billing department every single month to have my account credited for items they confirmed they received on three separate occasions.

Where do I start? Suffice it to say that my complaint is significant since I am still boiling after 1 1/2 years after leaving Fios for my previous cable outlet. 1.) Fios does not answer the phone. The "press or say", "crap for this and boo for that" goes on ad infinitum. The phone system is so abusive that their paper statements have to tell the customer the sequence in which to "press or say". And you have to go into round after round of recordings once you start trying to respond. This is abuse!

2.) Fios promised channels they could not give me. 3.) Fios did not tell me till the guy was in my house for an hour. Even though my order had been scheduled for over three weeks, that they could not give me HD service. It was another month before they could send a guy (who looked like an ex-con inner-city type who refused to help me with setup) by with an HD box.

4.) To this day, they do not have my correct name on record. They put the wrong name on my record initially and claimed they could not correct it. 5.) They destroyed weeks of my time because of their poor phone system in which you have to jump through impossible hoops to speak to a real live person. This is abuse!

6.) They could tell me they did not have to come out until the third day after a big snowstorm knocked out service because they are regulated by the State Corporation Commission and not as closely by the local (County), unlike the local cable company. The word "fiber-optics" and their long history of association with the Bell system makes them exempt for the closer regulation and scrutiny to which the "cable" companies are exposed.

I have Verizon TV & FIOS Internet. I called in today to cancel the TV service only, but the service staff cancelled both! This happened after I repeatedly told her not to cancel internet since I have an independent VOIP provider. It's appalling how lousy Verizon's service is. I lost the phone service. Ironically, the call was disrupted before the lady could give me a full address to return the TV set-top box. My kids were yelling because their homework is on the school's website. Without internet, they will not be able to hand in their homework on time.

I do not even know where to start. We decided to sign up with Verizon a few months ago in order to get a bundle deal (so we thought). The first bill came in and was not at all what we had signed up for, so after 2 hours on the phone with them, they gave us a credit of $30 for a year so that we would be paying what we were quoted. Next, the phone system was not working and the DVR worked only when it felt like it, which was only about 10% of the time. I called in and spent another two hours on the phone and scheduled a technician to come fix the phone line and the DVR. We ended up canceling the appointment and the technician came anyway and fixed the phone line from the outside (never came in the house).

The DVR still was not working, so I called in last Monday to get it fixed and whatever the girl had me do ended up making the problem worse - now, I had no TV at all! So, they sent us a new box which didn't arrive until Thursday, so after another hour and a half on the phone, the new box still was not working and we were told to wait 45 minutes and call back if it still did not work. Of course it still did not work after 45 minutes. We repeated this for another two times, finally, I had to call again and spoke with the manager who told me that this was unacceptable and would issue me a $90 credit because of all the issues I was having.

On Saturday morning, the TV still was not working. I called and said that I needed a technician out today or I was going to cancel my service. So, after sitting around, waiting from 8am to 4pm, the technician finally showed up and it took him two hours to fix the problem. Now, it is Tuesday morning and we received our bill via email which was for $95 more than normal, so again, I called and was told that I was charged $95 for service call to them for coming out to an appointment, which I had canceled in the first place, and fixing their phone line that was not working. I was then transferred from billing to technical support and then back to billing.

The first two ladies whom I spoke with were completely rude and told me that they could not help me. The panic attack was setting in, and finally, the last girl I spoke with said she would remove the charge but also informed me that the $90 credit that I had been given for the week of no TV service was denied. I had to end the call. I didn't want to be fighting with this worthless company. It has been one issue after another, and I honestly feel that it has become unhealthy for me to remain a customer and will be looking elsewhere!

I had Verizon for over two years. The first year I agreed to a 1-year contract. Into the 2nd year, I complained because the price kept going up randomly, they made adjustments because I was going to cancel their service. About 5 or 6 months later, the prices rose again. I called once again and they once again made adjustments, again, because I told them I was going to bring my business elsewhere. Once again they made adjustments. I was having trouble with my phone and Internet service in August 2011. They came to look and said they would return to make repairs. They never showed up on the appointment date. I made another appointment, and again they never showed up. A third appointment was made and again they never showed up.

I had no phone or computer service for nine days. I tried to contact customer service over three times and each every time, after waiting 30 plus minutes, I was told that no one could help me. Then I canceled on September 9 all Verizon services. They made adjustments to the final bill resulting in a refund to me for the amount of $17.00, check no. **. I spoke to Cindy at Verizon, whom told me the account was settled and closed. Then on 10/22/11, I once again received a bill for a monthly charge from 10/16/11- 11/15/11. I called to complain and remedy the situation. They are now telling me that I broke the contract, which I did not do. I asked to speak with a supervisor and was told one would call me back. No one has called. I do not owe this money.

I have been a FiOS customer for many years. When I called about a bill, I was offered a bundle that would reduce my bill and give me a TV, wow! Right. So, I asked how much. After wheeling and dealing, Kylie from Verizon said it was for $85 with 25/15 internet. The first bill was $115; no discount in sight and an internet of 15/5. I called customer service, so they told me I was misinformed by the girl. Ha! She offered me $5.99 off, so I'll be $19 over what I was quoted.

Verizon sucks and is playing games with its customers. This is not customer service. This is theft, and since this contract is based on false pretenses, it should be invalid.

I placed an order in September 2011 for Triple Play for one year without contract. I was switching from Optimum. I got a price with all three for the amount of $85.00 with tax. I asked if I could keep my house number the same. The guy told me it would take a considerable amount of time to do so, since they have to contact Optimum. So I decided to change it.

From that time, I had to cancel my scheduled date for installation due to the flooding. I had to be transferred with my job, which is in Fairfield, NJ, to Jupiter Florida office. So the September date was rescheduled for October 20ll. We then got more rain, and I had to reschedule that date to November 12, 2011, which worked out better so I wouldn't have to take a day off, and was told because they were caught up after the flood.

At this point, I asked about the phone number, because of my job and so many client contacts I have, it would then be easier to leave the number the same. So I asked to be explained in more detail about this. All I was told is that it's no problem, but it will take more than 2 weeks, which my appt. was more than enough time. But she told me she has to give me a new order number. So she did give me a new number and said she checked to make sure all information was transferred from my first order.

I got an e-mail to confirm the date, and the bill for the first month was now $111.00. The same order is now $26.00 more a month. I called very angry. I got a girl in the retention department. I explained the whole ordeal, and she took the time to explain to me what the other girl didn't, that because they have to actually call Optimum, and it's like buying back the number so my service is not interrupted. Because now, they gave me a new order, because I decided to keep my number, I don't get the deal that I got with my original order in September. If the girl told me this when I decided to keep the number, I wouldn't have done so.

I am a single mom, struggling just to keep my monthly bills affordable. This is crazy. if it wasn't for the girl in the retention department, I wouldn't have even decided to change to FiOS. She tried to do what she could. And I didn't have the same deal but close to it. This is a bad taste of something I don't even have yet. They need to hire more people like the girl in retention department. I am sure I am not the only person this has happened to.

I cancelled my Verizon FiOS services in June of 2011 to go with a different provider but I was billed 4 months later after all equipment was returned to Verizon. I was transferred to eight different people who could not help me get these charges removed or credited back to me. Verizon customer service sucks and should be fined or dealt with by the Better Business Bureau. I was an outstanding customer and this is how Verizon takes care of their customers. ** Verizon and everyone that works for this ** company! They should be fined for for mistreatment of consumers. I am currently fighting a $620.00 bill for equipment and services which I did not have when everything was shipped back to Verizon. I am still pissed off!

There are unauthorized charges on my monthly bill. I was charged for internet additional services. First charge was for security and back up bundle costing $10.00. Next is for "Unlimited Games + Starz Play" amounting to $20.98. And finally $4.98 for "Gaming Starz Play Bundle Discount".

They increased my billing by $36.00. I was absolutely unauthorized of any of these charges. When I called, they just said they apologize for the inconvenience and would credit my account. This is not the first time that I have had unauthorized charges but this time I decided to file a complaint with you. I asked them if they had a number that I could call to file a complaint and they said no.

I have also received very poor service from Verizon fiOS. I submit my payment online and my payments have been denied three times. I checked with my bank and they said that they had no record. Each time, there was an ample amount of money in my account to cover the charges. The bank said that it might be a problem with Verizon. I called them as it caused me to be late and they had terminated my service. They were rude and said that there was a $20 charge and I could not pay online--only by phone with $3 charge.

I had been waiting three months to have the returned equipment charges credited. The equipment was returned promptly to their store. They would not discuss it with me and I was told to call billing. I had been told that it was corrected and my bill would be lower. Instead, it keeps going up and I have not been given any credits. I have tried numerous times to go online to see my complete bill and check on the credits but I can't see it. It's too aggravating to call them.

I had Verizon DSL for two years with no problem, paying $42 per month, when a Verizon salesperson named Christopher ** knocked on my door and told me that Verizon was going to stop offering DSL and that if I signed up for FiOS today with him, he could give me amazing deals. I told him I was already under contract with DirecTV, so I can't switch that service but I would be willing to listen to him about internet. He told me I was overpaying for DSL and that he could give me 25/15 speed FiOS for $29.99 per month and only if I signed up that day. And he also said that he was authorized to give me special door deals, because I was a valued customer who always paid my bill. Well, I am the sucker who took him at his word and signed up.

I got a bill the next month for $69.99 per month and only for 15/5 speed. And when I called Verizon to complain, they asked if I had any proof. I didn't. That scumbag didn't write $29.99 on my order anywhere! My fault for being naive. So I called back and asked a Verizon in-house salesperson to try to figure out how to lower my bill. He said if I signed a one-year contract, he could give me 15/5 for $44.99 a month. I said okay.

Then, a man from Verizon came to my door with an order for Jason ** to have service disconnected. I told the man that there is no Jason ** living here but the address he has was correct. Next thing I knew, I had no internet. I called Verizon that night, and they informed me that the account holder with my account number is dead. So when I signed up for a one-year contract in 9/21, someone else called in on the same day and canceled service due to Jason ** passing away. Awesome... Someone at Verizon authorized my account to be closed.

They got it back up, and when I asked about the price, the man told me $49.99, and I corrected him, stating that I was already quoted $44.99. And he said that he would make sure I was being charged $44.99. Then I got a bill for $54.99, and I am being charged for an activation fee of $29.99 and a partial month in September when I already paid September's bill in full. When I called billing, I was told that there was nothing in their notes that I was disconnected due to their error and that I couldn't prove that I was quoted $44.99.

Two hours later and two requests for the manager, I managed to get the partial month and the activation fee removed, but they wouldn't budge on the actual price of the internet. The manager said he would have it investigated, and if they see I was right, I would be charged $44.99. If not, too bad I have to pay $54.99. I want to be let out of my contract, since there was no meeting of the minds as to price. I never agreed to $54.99, and they can't prove that I did. Of course, they said no! They are unethical and horrible. They should be put out of business!

I had Fios installed three months ago and asked for absolutely no premium channels. I was told by Verizon that because of a promotion, HBO would be enabled for three months, then it would end unless I chose to subscribe. I asked that it not be enabled but was told that he had no way of stopping it and guaranteed it would go away in three months.

Big surprise, it didn't go away and Verizon wants me to pay for something I tried to refuse!

I just got off the phone with "supervisor" Gina at the Illinois billing department, who gave that same runaround, "If you didn't want it, you should have canceled it". But that's the point, I didn't want it and they forced on me anyway.

If you have any other option, steer clear of Verizon.

The TV's sound goes out 4-5 times every evening. Customer service is totally unreliable, you are transferred from person to person and given the incorrect phone numbers. Finally, two guys were sent to go over connections. One hour after they left, the sound went out on the TV again.

I ordered a multi-room DVR service, and I had issues for months. I have requested a new box, and I received the incorrect box. I have gone through all of the technical support steps, and I still have not been able to fully utilize one of my set top boxes. I called and I do not receive any credits even though it's a known issue. I just want to get what I paid for. I would advise anyone thinking of getting Fios to runaway. I will never recommend their service, nor will I renew my contract when this contract period is over. This is the worst mistake I have ever made.

Back in August, our alarm system malfunctioned and my wife was on with a technician for about 45 minutes, with no resolution. A scheduled service call took place on 9/27, in which the technician Bill ** determined that the low battery signal failed to send out to the monitoring station. A signal that caused a priority issue. He indicated that his visit could have been avoided if the technician informed us of the issue. Also, he indicated that a signal has not been monitored by the monitoring station since February 2011. He indicated that Verizon, upon installing FIOS, switched the Telco and Phone connections to the alarm system, causing it not to dial out.

He gave me a bill for the service call totaling to $195.28, but indicated he would not charge me until Stephanie ** and Ozzy ** reviewed the situation, and indicated that the bill would be reversed and to follow-up with them. I called them that afternoon, the next day, and 2 additional times leaving messages but with no response. On 10/4, I received a bill demanding payment in full for the above service call. I am protesting the service call bill of $195.28 and the monthly service fees of approximately $21.00/month from February through September = $168.00 for services paid, but no monitoring being done because of the above issues.

I contacted Verizon, who also aided in the connection issue that caused the alarm system connection not to dial out to the monitoring station, but their response was if it's not a Verizon product that malfunctioned, it is not their problem (per advisor Chris and supervisor John). Also, Verizon indicated that if I wasn't being monitored for 8 months, why didn't my Alarm System contact me?

I have had FiOS for a couple of months and am sorry that I ever went this route. I have had several problems with the phone service and I never know if the TV will work when I turn it on. I found out that with the digital voice, you cannot accept collect calls. And with FiOS, they automatically cancel the inside wire maintenance contract. So, if anything goes wrong inside the residence, you are responsible for the charges. I would rather just have my copper wiring back and DirecTV as this was a real mistake. I won't even go into the billing problems as that would take up too much space. My neighbor has had similar problems with his service as well.

I placed order on line for Double Play for $79.00 a month. That includes TV and internet with rewards: free movie channels, free $100.00 rewards, and debit card. I never received a bill. They didn't put my apartment number (**) on bill. I am disabled and I live in a senior citizens complex. Plus, I have $10.00 discount all for the first three months. When I finally got a bill, it was for $145.00 a month. I spoke with billing established solution and financial department. They refused to do what we agreed on and I am still being billed for $145.00 a month. Billing said that my bill is supposed to be only $92.00 a month with a small discount with lifeline service financial department. I can't even buy my 12-year-old school clothes and a winter coat because I cannot catch up with this bill. Please help. I worked 39 1/2 years. I am disabled. I can pay the $92, not the $145. I cannot afford this.

On the date of installation, September 9, 2011, Verizon's technician did not complete the installation of my phone service. It did not have time to complete the installation on 4 of our home TVs either. I wasted significant time in email and phone conversations with FIOS representatives to no avail.

Two weeks have passed and still no phone service. A new order was on for September 18, 2011, promising a technician would come to the home to complete the installation process. Instead of a technician coming home, I was sent a txt message with a notification that the order had been closed.

Today is September 23 and still no solution.

A delivery truck came up our driveway (by mistake) and pulled the Verizon Fios cables down off of our house. The wires are draped across branches and on the ground. I called Verizon and was told by a recording that they were busy and I should try their website. I tried every Verizon website and was never provided a way to get help. I then tried several numbers shown to call about new service, sales, and general. When I finally got to a human, and told her my problem, she said, "oh, you'll have to speak to (indistinguishable name) please hold and I will connect you". I held through about 8 songs on the hold line and gave up. If my little neighbors get hold of the cables and pull them off of the utility pole, I hope they do not get shocked. Pathetic, is a gentle way to describe the availability of Verizon, Fios, Fairpoint, or whoever. Disgusted is how I would describe my feeling.

Is there a rating less than one? They have incompetent, rude, and unethical representatives. Service was due today, between 8:00 AM and 5:00 PM. No show. No call. I've been on the phone for 2 hours getting the runaround and cutoff. No confirmation of service without a third party, who also disconnected me. Lost full day of work and wants me to wait another week and be home all day. I'm frustrated beyond belief with rudeness.

I have names and times since I initiated this order. I want verification now and a credit for inconvenience. Waste of my entire day and night and too many calls and departments passing the buck to get this resolved. I do have attorneys and will be contacting them tomorrow.

I have had an awful experience with the Fios customer service department. I had set up an installation date of 6/29/11 from 8:00 AM to 12:00 noon, but then no one showed up. I called back & they rescheduled an appointment for 7/11/11.

I have had to call in every month since then for miscellaneous charges on my account. They continue to tell me it is taken care of when in fact it is not. I have even had a manager named Tom (would not give last name) tell me to call in every month to get credit. Not professional coming from what is called a manager.

I was scheduled to have Fios installed on Aug.11; they canceled 2 days prior because of strike. They called on the second week of Sept. and left a message to install on Oct 19. I called and they changed date to Sept 21. They sent an email confirming the date. I waited all day on the 21st, no show. I called them at 3:30PM, they called back at 5PM and told me it was rescheduled for Sept. 28. Nice to let me know.

Then I was told that something was rejected that's why they didn't show up. Baloney. I wasted the entire day waiting for them. With this kind of service, I don't think I want Them. Then I looked and saw where they sent me an email at 4:27PM saying they changed the date. This was after I called them and a half hour before they called me. Somebody screwed up and they are covering their tails. Well, my next stop is Better Business Bureau for a complaint. People should not have to suffer waiting all day because of poor service.

My service was disconnected for being late on a bill. I paid the bill. But they would not restore my service, unless I agreed to have my bill every month deducted out of my checking account or a credit card. They would not even give me the option of paying it electronically out of my checking account on my own. I got no help. I had to cancel the service. I was a customer for 3 years and was never disconnected before.

On 09 Oct 11, I agreed to order for a Verizon FiOS phone, TV and Internet. The phone salesperson told me what the Internet was to come with, 15MB down, 5MB up, 1,100 static IPs and a wireless router. I then asked if the IPs were private or public and informed her that I would need static public IPs, at least 5. She then gave me a link that mention static IPs in their terms and conditions (referring to using address not given to a user).

After making sure numerous times that the IPs were public and that this conversation was being recorded, I agreed to the public IPs and to the price. I had her place an order and I was given an install date. I then asked when or how can I find out the IP address to be used. She then transferred me to tech support. The tech support agent doesn't see an order for static address and transferred me over to Verizon business. After going round and round for over four hours, I asked for someone from the management to call me and see what I agreed to as an order.

They kept giving me the same speech, "We don't sell static IPs in residential." I asked for them to listen to the call recording regarding the order. They kept saying that I was already told that they do not sell static IPs and that I can cancel the order if I do not want what I ordered. The calls I received from the upper management said that they will get back to me and I have yet to receive a callback from them. They said that they will forward it to the right person and again, no call back.

I ordered Verizon Fios service and was told my bill would be $150. I keep getting bills for $250. Each time I call, a supervisor says they fixed the problem and reduced my bill. But I keep getting more bills for $250. I have an email stating the $150 rate. On my last call, a supervisor refused to take my call, saying the bills were correct, and there was nothing they could or would do to stand behind what their employees promised me. The supervisor said I could terminate my service. My house is now wired for Verizon. To change would be very costly to me.

About one week ago, Verizon switched to a new IMG or information display format. Since that time, our very expensive HD programming has experienced continuous shut-downs and reboots that take about five minutes each and ruin the viewing experience. Each time I call, I am placed on hold for 20 minutes and told that there is no back door to call back if the problem persists.

Despite the technicians' efforts, the problem persists. Finally, I asked for the billing department to have my bill adjusted, where I was dealt with by a very rude and short-tempered woman named Demetria. She provided me no recourse for remuneration even though my viewing experiences have been ruined. When I asked to speak to a supervisor, she rudely stated that the earliest I could expect a call was Wednesday (four days later) as it was a weekend and the backlog demanded a 48-hour turnaround.

This company is almost a parody of itself--a large impersonal corporation, undermanned or under-trained in its most important area--customer service. Their goal seems to be to frustrate the consumer to a point of giving up. There exists no cooperation between technical services and billing, each stating that they "cannot control what the other does." Verizon FiOS is a virtual monopoly and, therefore, have no incentive to be excellent.

The sales representative sold me on changing from DirecTV to Verizon Fios. I signed a contract, in which I was told a specific amount per month. He also put on the contract that I would receive $20.00 per month discount for 24 months. He also marked on the contract that I would receive 1 free HD DVR and 2 free standard HD set top boxes. My bill came in. I was being charged for the three boxes and I was not receiving the $20.00 per month discount. Then, I contacted them twice. They gave me a $19.99 dollar discount for 1 year. Thus far, I am still being billed for the original fee. I have spoken to two different people at Verizon, one on August 30th and the second on September 16th, 2011. They have yet to correct the charges. I sent them a copy of my contract and it seems to fall on death ears.

I found out that I have been paying for games on demand for almost 2 years ($14.99 month) and did not know it because they would not send me a paper bill (they didn't know why) for me to check. It turns out, they finally (after a year) figured out that because I was in bill pay with my bank, the bills went to them but had wrong user name to sign in. So, when I found this out, I received a credit for three months of games service (that's it). Before I cancelled the service, I found out that the games that I was paying for were Sudoku, chess, Chinese checkers, and solitaire. All these games can be played for free on the internet. When my contract is up, I am done with Verizon. I am also in the process of changing all of my business service from Verizon.

On 7/12/11, we were switched from One Source Communications to Verizon Fios. The Verizon reseller assured us that the move would basically be seamless and they would coordinate everything. I had a concern that we could not be down as we are a medical office and I have an email stating that everything would be fine. As per One Source, they never tried to coordinate with them except for sending a request for releasing the phones to them. The installer came into our office where the phone equipment was located and disconnected 3 lines of a 5-phone line system that became no longer usable. He spoke with the owner and stated that evidently, a surge of some kind came through the line, so he stopped.

Our 3 lines were immediately inoperable. We had our phone equipment company come in and they stated that he fried the lines on one card and that the phone system is obsolete and would cost us about what it cost for the original system 4 years ago, which is $2600. We filed a claim with Verizon's insurance company, Sedgewick, and 1 month later, they denied the claim stating that the system was not working prior to their coming. We have proof of calls made that same day with One Source. We feel Chris, the installer, is protecting himself. We also have 4 witnesses who could state that when he was with the phones, they stopped working except for the 2 lines.

I canceled my service and sent my TV boxes back by dropping off at UPS as they instructed me. Now, they're claim my boxes were damaged and are charging me. On previous calls they told me "Okay, boxes received. All is fine", "Okay, your account will be credited back", "Okay, your credit card won't be charged". Everything they told me were lies. Every call produces, another lie.

I ordered a Verizon FiOS in late July 2011 for an installation date of 02 September 2011 in our new place (we moved in on 02 September). I scheduled the time off for their 8-hour installation window. On the week of 29 August, I started receiving multiple calls from Verizon saying that I need to confirm my installation date. I pressed "1" to confirm. This call repeated and continued for multiple times per day. Finally, I received a text message and I replied with "INSTALL" and received a confirmation saying that everything was set.

On 01 September 2011, around 5:30 p.m., I received an automated phone call saying that the installation date had been changed to 22 September. I had already scheduled a time off from work, which required finding additional resources to cover my work shift. I called in to find out what had happened. They said that the change was due to Hurricane Irene. I asked if the Verizon strike also had anything to do with it. They said, "Yeah, well, that too." I also asked why they didn't notify me sooner and waited until the last minute. They said that they also don't know why this happened.

Verizon Fios started a business without the ability to do an account name change. This is not a joke. I am moving out of my apartment that I share with others and they do not have the ability to change our cable and Internet service to a new person. I have to cancel all the services, return all the equipment, have someone new set up an account, and take off work for new equipment installation (could take two months to get an appointment).

This is unbelievable. A big company at their worst. How can they sustain this business when they are running it so inefficiently? And this is one of the most basic functions, an account name change. I can only imagine how the rest of the business is functioning. I predict this business will not survive.

Verizon FiOS's equipment is creating electrical hazard in our house because of improper grounding and defective internet battery backup device. For three weeks, Verizon refuses to do proper grounding and to repair an in-house internet device.

Multiple hours were spent on phone conversations without any results. Twice, they sent a technician who claimed that he was not trained for that type of work and left. Then, we were getting text messages that the work was done. Verizon representatives refused to give us an email or address to make a complaint in writing, and it cannot be found anywhere on their site. We are just wasting our time with all our complaints in multiple phone calls.

At least twice, we spent all day waiting for the repairmen (Saturday 09/02/11, Tuesday 08/30/11). Today (09/05/11), again, I spent one hour trying to get a technician unsuccessfully and then to make a complaint, and again, Verizon FiOS's representative refused to give me his regional director repair department or any other administrator so I could make a complaint in writing.

They all agree that we have an electrical hazard because of malfunctioning device inside the house and improper grounding of the Verizon wires outside of the house but refuse to proceed with the repair or to give us any address to register our complaint in writing. I believe that, by law, a utility company has to be obliged to have an address and a complaint unit. As of now, we have an electrical hazard in the house neglected by Verizon, the company that has installed the malfunctioning device and did unsafe electrical grounding.

Verizon FiOS's equipment is creating electrical hazard in our house because of improper grounding and defective Internet battery backup device. For three weeks, Verizon refused to do proper grounding, and to repair an in-house Internet device. Multiple hours were spent on phone conversations without any results. Twice, they sent a technician who claimed he was not trained for that type of work and left. Then, we were getting text messages that the work was done. Verizon representatives refused to give us an email or address to make a complaint in writing, and it cannot be found anywhere on their site. We are just wasting our time with all our complaints in multiple phone calls.

At least, twice, we spent all day waiting for the repairmen (Saturday of 09/02/11 and Tuesday of 08/30/11). Today, 09/05/11 again, I spent one hour trying to get a technician unsuccessfully, and then to make a complaint, and again Verizon FiOS representative refused to give me his regional director repair department, or any other administrator to make a complaint in writing. They all agree that we have an electrical hazard because of a malfunctioning device inside the house, and improper grounding of the Verizon wires outside of the house, but refuse to proceed with the repair or to give us any address to register our complaint in writing. I believe, that by law, a utility company has to be obliged to have an address and a complaint unit. As of now, we have an electrical hazard in the house. It was neglected by Verizon-- the company that has installed the malfunctioning device and did unsafe electrical grounding.

Without notice or warning, Verizon Fios TV dropped its tennis channel coverage of the US Open. Complaints to Verizon were dismissed, with comments to watch CBS.

Verizon tech support acts as though they don't know what's going on and run customers through the customer service ringer. I was put on hold for 20 minutes and no help.

Under my current and previous phone services, I was able to choose an independent carrier for my international phone calls, an option that I thought was required by the FCC. Verizon FiOS says that if I upgrade to them, I can only use Verizon's international long distance service, which is far more expensive than independents.

On August 28th 2011, we lost power due to hurricane Irene. Our telephone, which is through FiOS as part of our Triple Freedom Plan, lost power after no more than five minutes of usage about twelve hours after our home lost power. Our contract and their website clearly stated that we would get eight hours of emergency battery-powered talk time. One previous time when we lost power, we only got a couple of hours of talk time.

This is an important issue of both safety and contractual obligation. We cannot continue to have our phone through FiOS if we cannot have certainty that we will genuinely have the preferred service especially as, during a power outage, our cell phones can't be charged.

Hello, my name is Erik **, my email is **, and my Verizon wireless cell (which they have currently disconnected) is **. My work phone, where I can be reached at during the day, is **.

I have been a loyal customer of Verizon FIOS from 2008-Jan 2011 (when I lived at **, and when I moved to my current address **). I have consistently paid my bills, in fact they refunded my final payment because I overpaid on that account by 80+ dollars, when I canceled my FIOS account in January 2011.

I signed for Verizon wireless in December 2010. When I signed up, I also enrolled in the automatic debit payment plan (which means my bank account is automatically debited every month for the charges due). Every month, my account was automatically debited by Verizon Wireless and every automatic payment was successful up until 5/25/2011.

In May 2011, I decided to resign to Verizon FIOS. During the signup process, I was told that I should enroll, where all my Verizon-related bills (Verizon wireless, Verizon FIOS) would be automatically consolidated and debited each month.

At no point in time did they notify me that I would have to deactivate my Verizon Wireless automatic debit plan and re-enroll in the another automatic debit plan for the consolidated bills. This is illogical as my automatic debit details are already on record and set up to pay existing bills, why would I suspect that I need to sign up a new automatic re-enrollment plan to pay those again along with the new bills? They should automatically roll-over and consolidate under my existing automatic debit payment plan, which was already in effect and successful for five consecutive months!

Again at no point when I signed to enroll in One Bill (consolidate payment method) by verbal, contractual, online, or email did they inform me of the fact that I would need to delete and resign to the same automatic debit payment details!

So apparently, because FIOS did not use the existing automatic debit payment plan I have on file with Verizon Wireless, they did not charge my account for two months and are now blocking both my FIOS access and wireless access. Because I have no idea they're not automatically debiting my account, I had no idea what's happening until they blocked all my Verizon-related access. I suffered significant financial damage due to me not being able to access my business critical application due to this Verizon block. I had no way to contact my work (since they're blocking both my Wireless and my FIOS access).

I agree to the full amount owed after my most recent automatic debit payment on 5/25 (391$ as of 8/29), but I refuse to pay the 33$ restoration fee (3$ to make instant payment, and 30$ to restore my service). Since they did not notify me at the time of my enrollment of consolidated bills, that I will have to re-enter my automatic debit payment info when it's already in USS and on file in paying the existing Verizon wireless bills!

I will not pay the principle amount (which I will/can pay in one shot) until an agreement (credit for the 33$ restoration fee) is reached since I do not find that I should be responsible for the restoration fee. I have perfect payment history in the three years I had Verizon FIOS back in 2008-2010, and perfect monthly payment of my Verizon wireless account after enrollment in their automatic payment plan, until after 5/25, when they switched me off without informing me.

When I explained the situation to Verizon FIOS customer support and the immediate supervisor, they were extremely rude and condescending to me over the phone. They informed me that they are refusing to issue me credit for the restoration fee. They initially claimed that they sent me an email informing that I need to re-enter the automatic debit payment information after One-pay consolidation date. This turned to be a lie as I asked them to reproduce the evidence of this email and they were not able to. Additionally, they claimed that it was indicated in the One-pay contract I agreed to. This again was inaccurate as they cannot reproduce evidence of this. They claimed that they have called me several times over the FIOS phone land line. I do not even have the FIOS land line connected as it's useless to me since I have Verizon wireless service!

So until I receive the restoration fee credit (33$), I refuse to pay the principle amount of (391$). I am also notifying them that they will not be allowed by NJ law to forward my account to a credit agency and/or make alterations to my credit report. If Verizon agrees to credit me the applicable restoration fee and have my services restored, I will make an immediate payment for the principle balance owed. If they do not agree to this, we can dispute this in a court of law in which I will be counter-claiming financial damages to me as they unreasonably shut down my communication medium to the outside world without sufficient notice.

Verizon sucks. I called to disconnect my Fios and home phone service. The prices were too expensive and I needed to cutback on expenses. The person I spoke with told me that I always paid my bill in advance so I would not incur any additional charges. I decided to keep my internet service and I was told that I had to give them my debit card to keep the internet alone. They ended up charging me for an entire month without pro rating the charges.

I got an alert today from Chase stating that my account was overdrawn. They took $223.00 out of my account without my authorization. I called to speak with a representative and got the run around. I have wireless service with them as well and will be disconnecting it soon. Their customer service is the worse.

I am a customer of Verizon Fios and I had a past due payment on my account and my bill indicate payment must be paid by August 30th 2011 to avoid any interruption to service.

When I attempted to make a phone call on August 10th, the call were directed to Verizon. At that time Verizon informed me that they had placed a restriction on my phone due to my past due bill. Not only had they placed a restriction to my phone but they also restricted some of my cable channels. I was told to pay the bill at one of the payment location and they would remove the restrictions from my phone and TV and all I had to do were call the authorization number in to one of Verizon representative.

On August 20th, I paid the full bill and as instructed, I contacted Verizon and was informed that there wasn't anything they could do and that I would have to call back on Monday.

Then on Monday, August 22nd, I contacted Verizon once again and still wasn't able to get the restriction removed because Verizon is stating that the computer does not show it as being posted. Keep in mind that I have been without a phone, home alarm and some cable channels, yet Verizon has demonstrated they do not care and that they have staff informing you of something to do which isn't true.

Why would a representative tell me to go at a payment location to pay the bill and to be sure to obtain a receipt with the authorization number and call it in. I have done all of this and yet Verizon haven't kept their promise.

I have spent three and a half hours yesterday and three hours so far today (I'm not exaggerating) on the phone with Verizon representatives going round-robin from billing, to technical support, to online technical support, to domain server department, to sales and back to billing several times.

On Monday, August 15th, I sold my house and I called to cancel my FIOS service and specifically stated that I want to keep my internet email service. When I spoke to the Verizon representative, I confirmed with her that my email will not be deleted and she assured me, after speaking to her supervisor, that it would not be a problem. Yesterday, I realized that it was not the case. My email is not accessible at all and since I cancelled my service, they cannot even find my account.

I have been given the runaround for two days. I have the patience of a saint and they brought me to such a state that I'm at the point of pulling my hair out. I'm in the middle of an extremely frustrating time of moving and finding a new place and a full-time job. I cannot deal with such horrible service. No one in Verizon has taken accountability. I get lots of pleasant talk and there are no results. I have always paid my bills on time. Forwarding emails to another email address or offering a service to keep your email for a fee should be part of the process when a customer requests to cancel the internet service. It should be Verizon's common customer practice.

It is unbelievable how much time I have wasted so far to accomplish something simple either restore my email or forward it to my new address. I have paid all my bills on time and I would like Verizon to fulfill its customer service obligations. I need a supervisor to take full charge of this, solve it and get back to me.

I had a terrible experience speaking with a Verizon FIOS customer service. Due to some strike, there are no FIOS representative to help customer with billing question and I cannot fix my over charged Verizon FIOS bill.

I am too mad to get into detail but basically just try to think of the worst customer service possible and that is what I have gotten time and time again. Read everyone else's reviews. Who cares about the deal they offer. They will charge more and give you problems with cancelling, etc.

There should be a huge class action lawsuit against Verizon FIOS for their shady practices!

Verizon Fios was scheduled to transfer my Fios television and Internet services on 8/16/2011. I was called by an automated teller and informed on 8/14/2011 that my service order would not be honored due to the current worker strike.

I called Verizon customer service on the morning of 8/14/2011 and spoke to a member of the management team who informed me that transfer of services would not take place on 8/15 and that she had no other information to share with me and could not provide me with a phone number to call and reschedule. On the afternoon of 8/14 at 5 p.m., I turned my television on at home and was unable to watch television or get on the Internet. Verizon had cancelled the services at my current address without being able to connect services at my new address.

I called the telephone number that was on the TV screen and entered quick code 8803. I was directed to speak to someone and spent an hour and 10 minutes on the telephone with Verizon, in which I was transferred six times and when I asked to speak to a manager, I was told okay and then transferred to the DSL service line. Upon calling back, I was informed that I would need to call back tomorrow (8/15) during regular business hours.

My service remained off and I received no assistance from Verizon on 8/14/2011. I called Verizon the morning of 8/15 and spoke to two representatives, one transferred me to another who claimed she could not assist me as my address was incorrect. I explained to her the problem I was having and she said there was nothing she could do and that she would transfer me to someone who could help me and then she hung up on me. I called again and spoke to a guy named Vernon, who was very helpful and transferred me to the consumer affairs division in which I spoke to a lady who informed me that Verizon could not reactivate my account at my old address because of the strike.

Bottom line: I wanted the service to remain on at **, Va 23294 until services would be transferred to ** , Va 23294. Verizon should not have cancelled services at one location without being able to transfer services to another location. Now I do not have access to Internet nor television and I cannot get services reactivated or transferred because of the strike. This has caused a massive inconvenience for me as I also work from home at times and now I am unable to. The customer service received from Verizon through this process was unacceptable and the issue of my service is not resolved and I do not have a time frame as to when my service will be activated.

I was solicited by a Fios agent in front of my home on July 28. On the following day, I was signed up for their triple play package, but was told I would have to give a $250 deposit, which my husband placed on his debit card. Our installation appointment was made for August 11.

Two weeks later, two days before our installation appointment, Verizon Fios installers went on strike. I received an email that basically said, due to work stoppage (nice euphemism, Verizon!), they were unable to schedule an appointment at that time, and a CSR would call to reschedule. Uh-huh.

The day of my original installation date, August 11, I began calling Fios' 800 number. I called them on the 11th, twice on Friday, the 12th; and three times yesterday, Monday, the 15th. I have tried to A) cancel my order, since the installers are on strike and it would seem there is no end to the strike for possibly months, and B) get my $250 refunded. I have alternately been put on hold, transferred to different departments, hung up on, yelled at, given other different 800 numbers to call, offered more services, given useless tracking numbers. I have been told to call financial services (a department I don't think exists), been told someone from the credit department would call me, spoken to "supervisors", told to speak to supervisors, been asked by two different CSRs if they could call me back...the first time I actually fell for that line.

Most recently, I was on the line for 45 minutes with a man who eventually transferred me to a woman in a department whose title I can't even remember. While on this three-way call, the man explained my situation to the woman, specifically told her I wanted to cancel my order and get my deposit refunded. She responded in the positive to everything he said, then began by asking me what I was calling about. What?!

As soon as I said I was cancelling my order and wanted my deposit back, she interrupted and said, "Oh, you want payments and billing. I will transfer you," which she did without giving me an opportunity to say another word. I was transferred to 'hold' muzak for 15 minutes, after which the system hung up on me. **!

I will start all over again this morning, and I will have resolution. You don't get to keep my money, Verizon!

I moved to RI and had to get a cable and Internet service. I got a few coupons in the mail for Verizon Fios so I called them for some information.

To make the long story short, I was lied to by the sales representative on many things. I was told that because I was employed by the state of mass, I would receive a discount. Well, that was a lie. I was also told that because I have Verizon cell phone service, I would get a discount and that turned out to be a lie also because the phones are under my wife's name, which I had asked numerous times in advance.

I called and complained when I got my first bill because my discounts weren't there and they charged me $109 for installation, which is supposed to be free. Now I bought a new house and they also charged me for service before I moved in, which I stated that I didn't want the service installed before I move in if I am going to be charged. I was told by the sales rep to just call when I get my first bill and they will waive those and will put a note in the system.

I got my bill, called, and no note in the system and this was on the 20th of July. I spent an hour on the phone and a gentleman took care of all of my problems and reduced my bill for me.

I logged in to my account online to check the updates and nothing was adjusted. I gave it a few days and checked back, still nothing. Now it's three days before my bill is due so I decided to call them and of course its the usual blah blah blah. They told me they can't waive those fees and there are no notes in the system. Of course and they cant talk to the guy who I dealt with because Verizon is on strike in the northeast, which is where I dealt with.

So after being talked to very rudely and being passed to a supervisor who was a **, I told them to cancel my service. One month with these ** is enough and I will never go back. I will not pay my first bill. I don't care if it goes on my credit. They can kiss me where the sun doesn't shine. All they do is lie and lie somewhere. It's all convenient for them--no notes, the guys on strike, and of course we didn't record that call they told me yet they say all calls are recorded before they pick up the phone.

Do yourself a favor. Stay away from Verizon Fios.

I actually would not give Verizon customer service any stars. They are totally useless.

My mother is 88, my brother is completely disabled, and Verizon turned off their TV and Internet by a mistake Verizon made. My sister and I have spent countless hours on hold, getting the runaround from Verizon customer service, with no results. We have been told the service would be restored four times now and still no service six days later.

Comcast will be our new service provider. I just can not believe how bad our experience with Verizon was. Do not sign up with FIos, word of warning.

I just moved to a new apartment, and have been trying to set up cable and Internet services through Verizon. I started this process all on Sunday, August 7. I was told that I would be contacted on Monday, August 8 by "Augustine" with a confirmation number. It is now Wednesday in the afternoon. I called this "Augustine", and have received no answer at his point of contact number. After several tries, I finally got in contact with him, not only did he pull an excuse out of thin air, but he sounded as though he had been asleep. The conversation then ended with him saying that he would contact me again with a confirmation number. Is the Verizon Fios in Barstow California run by SouthWest Gas?

Good Evening,

Please investigate Verizon FiOS' store manager Adam **. I strongly believe that he is stealing money from the clients. I made my payments and he didn't report them to the Verizon Payment Center. I paid a total of $204.00. On 7/22 I made a payment of $50.00, in which he reported to the store today. Amazing, this guy! On Saturday 8/6/2011, I made a payment of $154.00. Mr.** sent me an electronic receipt reporting that I paid $151.00. He stated that my service will be reconnected in 15 minutes.

Today, I went to the store after 3 days without service and Mr. ** said that he "erroneously" made the deposit to another cellphone account (**). When I called the Payment Center due to the interruption of my service, the Verizon representative on the phone said that the mentioned phone number (**) in the account was not valid. I found out that Mr. ** didn't even report any of my payments. The Verizon representative from the payment center asked me to email the receipt and I went to the store right away after I found out that my payments were not reported.

Mr. ** didn't even apologize, was arrogant and rude. I kept my manners to deal with the situation but I ask you please to investigate this thief as soon as you can.

I appreciate your time and have a nice day.

I spoke to a representative at Verizon FiOS about my bill today around 12:30 in the afternoon. I wanted to ask a few questions about my bill. This customer service representative started out nice, until I told her my problem.

I wanted to change my plan to a lower rate because I cannot afford 150.00 a month. I wanted to do prime channels and do 5/5 for internet since my bill was raised from 87.00 to 150.00 in one month. She stated that since I am on a contract I cannot make any changes to my plan until the contract ended. I try to tell her that a co-worker of mine was able to downgrade his plan to save money. I told her she was rude and she stated to me, "You have been very rude." She also said I will have to pay a fee of 300.00 if I cancel. I never said I wanted to cancel.

She didn't listen to me because she has no customer service skills and either needs training or needs to be fired. She also had the nerve to say she would've offered me a promotion, but I don't want one. She was really just not a good customer service representative at all to deal with. She said I was tripping.

I have never encountered anything like this before ever with Verizon FiOS. When my contract ends, I am thinking of trying a route for internet and cable. I don't feel you deserve my business. She is really a bad impression of your business. Good Luck.

Comcast should really send Verizon FiOS customer service thank you cards! They honestly could have not made my decision to switch any easier!

What does being a "valued" customer mean to them? Frankly, in this economy, house electricity and water are necessities. Cable internet and phone, those are luxuries! My bill is supposed to be 139.00 a month, yet I'm sitting here with a bill for 658.44 (2 months) in front of me! I spoke to several customer service representatives after being on hold for no less than 15 minutes each time and all they can say is "Wow, that seems high but we can't tell why." Really? Oh wait, they did mention something about a third party charging me a mailbox fee which they knew nothing about and which they said they could only credit me back so far!

Now, I have no cable. After waiting all weekend to talk to someone there who wasn't automated, saying the soonest they can get someone out here is Wednesday. Well, that's all the time it will take me to switch cable companies! I was overcharged, without cable, and they have poor customer service. Keep up the good work FiOS!

On 05-03-2011, I contacted Verizon reference my FIOS account, TV and Internet. I was told by the female operator that if I locked in on a 2-year contract, I was able to keep my current service and price which was the Double Flex plan-20/5 Internet and TV Extreme package-of 79.99 a month. On my monthly bill dated 07-22-2011, my monthly price was increased and charged 89.99 and not the quoted 79.99. I contacted Verizon on 08-05-2011 and explained to two female operators what I was told back in May. I was told that there were no notes left by the operator I spoke to in May and that they could not honor the price I was quoted back in May. In addition, I have a confirmation email that was sent to me with the order summary and order number when.

i called to find out where my $100 reward card was for switching to fios in april which was part of the advertised package. since it was over 90 days, i called to find the status. i was transferred four times before reaching the "promotion" department. i was then told that because i got hbo/cinemax free for a year that i was not eligible for the $100 reward card. at no time while i was having fios installed was i told that this free service would replace the $100 reward card. in fact, i had called several times after having fios installed and was assured that i was in the computer to receive the reward card. i believe this is a con game since this happened to me once before with verizon.

I wanted to become a Verizon FiOS customer. I tried eleven times to sign up, and eleven times they screwed up! Either they couldn't get the order right (how complicated can it be to get triple play with HBO) or most often they didn't put in the order at all or the confirmation they sent charged much more than what they said the bill would be. These eleven times included attempting to order online, going to a Verizon store (where the manager never called me back twice) and calling Verizon.

I finally got so frustrated with each person telling me they were fixing it (after at least an hour on hold and many transfers each time) and not fixing it, that I cancelled. I felt like I was going to have a stroke from their stupidity. Can you believe it took eight calls to cancel? I cancelled and they still sent out people to mark the lawn and dig up the yard! They are beyond incompetent! They have a decent product and should be cleaning up the market, but with a corporate mentality of screwing the customer at every turn, they never will. I am sticking with Comcast who answers the phone 24/7, doesn't charge for service, and does what they say they will do every time! Stay away from Verizon!

I called to get information on a promo being offered by Verizon and the operator was very rude. I did not quilify for the offer but she couldn't explain to me why. She had no patience to explain to me and kept using the words "well like". When i asked for her manager she questioned me as to why I need her manager. She said "don't think my manager can get you a deal and I can't get my manager on the phone in one minute". I never asked for her manager fast I would hold. But she should have never questioned me as to why i need the manager.

I have already made several complaints with Better Business Bureau. And now, after already having resolution department at Verizon contacted me, I have once again have an issue which they are saying I am ineligible or my $100 visa gift card that was advised, would receive for setting up new service with them. The young lady in the promotion department said because I have other promotions that I am ineligible. I tried to advise her they gave me those promotions because there customer service sucks and I had to have someone from their resolution department contacted me. She also refused to put her supervisor on the phone as well.

When we had this installed, the technician spent seven hours here installing the bundle (3 services). When he left, he assured me that everything was up and running. First, we checked the DVR upstairs which did not work, then the printer hook up which did nto work; then the phone which did not work. The DVR was fixed immediately, the printer took a day longer, the phone several days. No discount was given. Then when we received a bill it was three times the quoted price with extras we did not order. A credit was promised but five weeks later it still wasn't received. Then the power went out on a weekend and the system had to be reset. It happened on a weekend so we were without many services until Monday. On Monday, the phone still did not work, technician came out and fixed it but the online notification still does not work and it is four days later.

Notified Verizon Fios for a name change on 7.14.11. Ten customer service representatives later, (14.5) hours on phone, shut off of service, loss of telephone number, etc., my issue, although promised at every phone call, has NOT been resolved.

Service tech scheduled to arrive at my home when no service tech needed, promised service follow-up calls not received, emails of new service and installation dates (service already installed) keep being emailed, turn of off services (all fees have been paid to date and have never been late). This is a new account. We have only been with Verizon Fios since June 1, 2011. Wanted to cancel and go back to Comcast but was told by Verizon Fios that we would lose our phone number of 14+ years.

We are hoping to resolve the issues as we do NOT want to lose our phone number, if at all possible. Please help as I have never dealt with any company whose most blatant, unbelievable lack of communication between their customer service representatives and computer data base is still in business. Thank you.

I have an account with Verizon Fios for internet, cable and phone. I have signed up with them under a promotion for $99.00 per month minus 30 dollars credit per month for two years. The offer included HD channels, unlimited local and in-state long distance calls, as well as internet. Since I've signed up with them, I have had issues about their billing calculations, credits and added charges to the billing to the extent where I have to constantly contact them to remove/amend charges. Recently, I learned that I had an additional feature that I have requested to be cancelled in the past, back on my bill and to be quite specific the additional charges are: Movie package (showtime/starz) at $24.99 base rate plus tax, security and backup bundle at $10 base rate plus tax. My monthly charge ends up $166 from the $69 base offer they promoted.

I think Verizon is using misleading and false advertisement to attract its customers. They deceive clients by adding additional charges to their accounts and making it very difficult to reach them in order to reach an agreement. Their customer service is open from 8-6 and I work from 7-7 everyday which makes it very hard to reach someone and when I send an email, they told me that the matter has to be discussed over the phone. I did attempt to contact them but they placed me on hold for long time which makes it difficult for me to contact them during my work hours.

I recently switched over to Verizon fios. I have an all-in-one package deal for $69.99, which includes phone, internet, and television. When I signed up for this package deal, the representative said that the installation was free and that there will be no hidden cost. They also said that they would give me 50% of the installation off. I received my first bill and I am very upset and disgusted with the way they do business.

Verizon lure you in with the great promotional deals then stick it out after your first bill. Something should be done!

Many things have happened since I switched to FIOS, one year ago, but the most pressing is when I am being charged for adult pay-per-views that never ever happened! Some are one minute apart from the March to June bills. FIOS insists that they came from my "box" and that nobody else could hack into my box but my answer to the obvious questions is NO. They are going to disconnect me at any moment.

I am a disabled 9-11 initial responder now on a limited income. There are other events such as having to wait for 14 days! Yes for having no service and they had me down as a "medical." (I was non-ambulatory at that time and don't own a cell phone.) And then there's the late fees because I couldn't pay my bills online or by phone because FIOS did not recognize the phone number they issued me. I had to hire somebody to go to their office to pay and somebody to sit here and wait for those repairman that never showed as well.

And there's even more but if I go on I'll give myself a heart attack.

On July 6, our area experienced a thunderstorm which knocked out power. My power was out for close to 15 hours. However, my bundled services of phone, internet and cable were out for three days.

On June 30, 2011, I placed an order to have FiOS Internet installed on Tuesday, July 5, 2011. I chose an arrival time of 1-5 pm. I live in a garage apartment that is not attached to the main house at this address. However, the main house already has an account with FiOS. When placing my order online, one of the questions asked pertained to the fact that there is already an account open at this address. I selected the option that stated that I was opening an account separate from the account that is already open at this address. I placed the order, everything went through, and I thought everything was fine. Well, the very next day, I got a phone call at 6:15 pm from a customer service representative at the Maryland office for Verizon FiOS. I did not answer this phone call because I was not able to.

A voicemail was left with a number. I called that number back five minutes later. I received a recording that stated the offices were closed and to call back later. A few minutes later, I received an e-mail stating that more information was needed to process my order. There was also another number in that e-mail for me to contact. I called the number around 6:30 pm. After being re-routed several times, I finally got a very helpful representative on the phone. She stayed on the phone with me for nearly an hour (mostly because she was never able to pull up the order number that I was given by Verizon), and told me that there was an issue with my residence because it is a garage apartment. She told me that she would set me up in the system as a garage apartment and I would be good to go for an appointment on Tuesday, July 5. I also received another e-mail confirming my appointment on the 5th and the time. I thought everything was good, once again.

The next day, I got yet another call saying that there was more information needed to process my order. I called the same number again, got a young gentleman on the phone. Once again, he had problems pulling up my order. He told me the system automatically generates those calls, and that everything should still be in place. I thought everything was fine. Then I got an e-mail from Verizon, yet again. This e-mail stated that my appointment time has been changed to July 26, 2011, arrival time of 1-5 pm. At this point, I was frustrated. I called Verizon yet again, complained about the appointment time to the customer service representative that I got on the phone. Once again, they were not able to pull up my order by the order number that I was given. After she finally pulled up my order, she confirmed my appointment time for July 5, 1-5 pm.

I thought everything was great, once again. Then, a day went by. No e-mails or calls. On July 4, the day before installation (and my day off), I received an e-mail at 4 am stating that my appointment was now set to August 25, 2011. At this point, I was completely furious. I called customer service once again. At first, I was directed to technical support by an operator. When I told him that I had a problem with an order that was placed, he told me that there were no customer service representatives available because it was a holiday, and that I would have to call back tomorrow. I refused to accept that answer due to the fact that my appointment was supposed to be for the next day. I insisted that I must speak with someone, and he finally got me to a customer service line so that I could hold for a representative. Well, I got a representative on the phone, but I got a very rude representative at that. You could obviously tell that she didn't want to be at work and she really didn't want to help me. After I told her my situation and gave her my order number, she once again had issues with pulling up my order. After she finally found it, by my phone number, she placed me on hold to speak with dispatch about my appointment for the next day. She was not able to confirm anything directly with me while I was on the phone. She told me that she would call me back later in the afternoon with an appointment time. I asked if it was going to be for tomorrow and for the same time. I made sure to make my point that I took the day off work to have this installed, and that I needed my appointment to stay the same, for the same time, at 1-5 pm. She got an attitude with me when I insisted that, and in a very rude voice, said that she would call me later in the day to confirm an appointment.

I told her that if I didn't hear from her and that if no one showed up tomorrow, I was going to be a very angry customer and that it would make me want to cancel my service. She obviously didn't care because she rushed me off the phone saying that she would call me back. Well, surprise surprise, I never got a phone call. But I did get an e-mail at 3 in the afternoon, confirming my appointment for the next day, 8-12 am. This made me very angry. I clicked on a link in my e-mail to confirm the appointment. I was with friends who came in town to visit, we were in DC for July 4th celebrations and I did not want to take an hour out of my day to argue with Verizon on the phone. I shouldn't have to do that at this point. I clicked on the link and it took me to a confirmation page. I was able to change my appointment time for 1-5 pm the next day, and I CONFIRMED it. Well, then I got four e-mails sent to me confirming services that were supposedly ordered by me. "Extras" for internet service. I did not order anything extra so I was very upset about this. Like I said, I did not want to call and argue, so I decided I would call the next day.

I called Verizon at 12:32 to talk about the services. I got a very helpful gentleman on the phone who told me he didn't see those services ordered, and that I would be okay. I also asked him to confirm my appointment time for that day, and he said the technician is set to arrive between 1-5 pm. Well, around 2:30, no one showed up yet and I was getting a little worried. But I figured I would wait to call because my appointment time was 1-5 pm. At 4:55 pm, no one showed, and no one called. I decided to call customer service. When I got the customer service representative on the phone, I was very upset and very frustrated. Obviously, she could tell that I was upset. Well, she didn't really care. She seemed like she was just frustrated for having to help me. She pulled up my order, after once again having a hard time finding it. She told me that it shows that FiOS is not available at my address, so that may be the problem I am having. She also told me that it may be because I still have my DSL hooked up.

As you could imagine, this made me livid. After speaking with four different customer service representatives, this was the first I am hearing about this problem. I explained to her that I have Verizon FiOS cable in my apartment, so I know that it is available. I told her this cable was not in my name but in my landlord's name. She placed me on hold while speaking with dispatch. I told her that I needed someone at my residence that day because this is the day my appointment was set up for. I told her that if that won't happen, I would want to speak with a supervisor and cancel my FiOS order. She told me that it probably wasn't going to happen because it was 5:45 (yes, I have now been on the phone for almost an hour). I told her I wanted to speak with a supervisor. She got very rude with me and put me on hold for a supervisor.

After being on hold for 20 minutes, she came back and told me she was transferring me. Then, I was hung up on. I was beyond angry. I called back, got hung up on again twice. I called back the third time and I finally got someone on the phone. I told him that I wanted to speak with a supervisor right away. This man was very nice to me, and totally understood my situation and my anger. After a few minutes of talking with him, I calmed down. He told me that there was a problem with my address because of it being in a garage apartment. He told me that he would have to set up my address in the system, and that it won't be able to get installed that same day, July 5. He told me he would take care of setting me up in the system, and that the next available appointment day was July 16, because I requested a Saturday. I told him to set me up for that day. I asked him if I could get some sort of e-mail confirming this because so far, Verizon hasn't been very good on their word. He told me that I would receive an e-mail to confirm the appointment once my address was set up. I was on the phone with this representative for almost an hour, and I was satisfied and I thought the problem was solved.

On Monday, July 11, I still hadn't received an e-mail confirming my appointment so I decided to call Verizon yet again. I was dreading making the phone call because I knew how much of a hassle it is getting a customer service representative on the phone and explaining my entire situation over and over again. I called in, and after two minutes of holding, I was hung up on. This wasn't a good start. I called again, held for a little bit, and finally got a very helpful lady on the phone. I explained my situation. She told me she saw the problem and that my address wasn't set up in the system. I explained to her that the last guy told me he was setting me up. She informed me that didn't happen. She told me that she was going to take care of it; she reassured me that she would do it, and make sure it got taken care of. She told me she would call me back the next day and basically made me feel comfortable that she would actually call me. I asked her if this meant that my service wasn't going to be installed on Saturday. She said that it still could be, but there is a chance that it couldn't. She once again said that she would call the next day. We then hung up.

The whole day went by and I got no phone call, no e-mail, and no confirmation. I called Verizon again on Wednesday, July 13. This time, I didn't want a customer service representative. I wanted a manager or a supervisor. I was over Verizon and all of the problems that this was causing me. I thought they should be happy that I was still willing to get their service after all this crap. I called and told the person who answered that I wanted a supervisor in the Maryland office that I could speak with about my Verizon FiOS Internet Installation. They asked for a phone number. I have a phone number with an out-of-state area code, and because of that, they always want to transfer me to an office that can not help me. So I made sure to state that I was in Maryland. Well, the guy on the other line wanted to argue with me and tell me he had to send me to the other office because they were the ones that could help me. I kept explaining to him over and over that I wasn't in that state and they won't be able to help me and that the phone number is a cell phone and I didn't have a local number.

After a couple minutes of arguing, I asked him to just please get me to a supervisor in the Maryland office. He asked me to hold on but he didn't transfer me. He put me right back to the main hold cue. I had to go through the whole ordeal again to get directed back to an operator just to ask for a supervisor. I got a woman on the phone and asked for a supervisor in the Maryland office. She got a little confused and said to hold on because she was in the Virginia office. She picked the phone and said that she would transfer me. I was put on hold. A gentleman answered the phone and I asked to speak with a supervisor in the Maryland office. He stated that he was in the Columbus office. I told him that I asked for the Maryland office and asked if he could transfer me. He said he would. I got transferred, put on hold. Another woman picked up and I said I needed to speak with a supervisor in the Maryland office. She hung up on me. I did not pick up the phone and call back. I was too angry and upset.

I decided, instead, to file a formal complaint. I have spoken with 11 different customer service representatives over a span of almost 10 days. My Internet still isn't installed, and my problem isn't resolved. I will be calling Verizon again. I will be speaking with a supervisor, and if I do not get any answers or any kind of help, I will be cancelling my Verizon DSL service and my Verizon FiOS order. It is completely ridiculous to get this kind of service from such a huge company. I have given Verizon more than the benefit of the doubt but if I don't start getting some answers, they will be losing this customer, and many more from all the complaints that I will file.

We have Fios in our office and this just started today (6/29/11 ). Not sure why, but it is making it hard to use the computer efficiently.

I typed in a known web address in the url space, and verizon search assistant came up and wouldn't let me out of their (and Ask.com's) page, even when they had links to the website in their search results.

Once you hit upon their search assistant, you cannot go to the page.

I did not sign up for this service with Verizon!

I signed up for Verizon Fios in September 2010. I was receiving my monthly bills with no issues up until February of 2011. After this point I never received a bill in the mail and everytime I tried to call customer service they informed me they would send another which never happened. Then 3 months later I receive a delinquent notice with late fees and extra fees for services I never ordered. I tried to call to dispute but after being transferred from department to department I was eventually hung up on (common occurence). After calling again and spending another hour on the phone with no success at finding someone who could help me I paid the bill.

Now my internet service has been down for the past 5 days and it is the same situation. I call, I spend about 20 minutes trying to get through the automated system and then finally when I do get to a live person they say they need to transfer me. Eventually I am hung up on or just keep being placed back into the automated system.

I'v had Verizon Fios TV and internet for over 2 years. No longer under commitment. 79.99 going uo to 89.99. I called cs the other day to 1. Cancel an Intl channel and 2. Return one DVR. Instead I recieved a notice a few days later that I had ordered Fios doubleplay for 109.99! and a new two year service agreement!! I called back and nobody seemed to be able to do anything as the order was in a pending status. I asked for a supv, she returned my call a week later with a message that they have ordered a recording of the conversation. ???? BTW, they still havent cancelled the intl channel nor send me a box to return DVR

verizon company wanted me to mail back their cable equipment. verizon send be all the mailing box and info to do so.. after packing everything up i took the box to chester post office to be shipped in which i had to pay a fee to do so..

I purchased Verizon's Premium tech Support in March of 2011 for just under $15 a month. This suppport is suppose to be 24/7. However, it is almost impossible to get a tech to get on the line to assist me with my computer problems. I have waited 1 1/2 to upward of 2 hours several times to get to speak to a tech to no avail.

I asked to opt out of the contract since, in my opinion, Verizon is not holding up to their end of the contract. Verizon will terminate my contract for a penalty fee of $60. Since March 2011 I have tried to access their service, as previousle stated, to no avail. I believe this is unfair and that Verizon is NOT providing 24/7/ Premium Tech Support. I also went on-line to access their 24/7 chat support and was on hold for almost 2 hours, if not a bit more, to no avail. I was successful in printing the my computer screen in which it shows the time elapsed!!!

I would like to know what I can do to cancel the contract with no penalty fee and to recoup the $60 I have already paid out but did not get the service they advertise. Thank you.

Verizon installed FiOS and left the cables all over the place. The main outlet was pulled out of the wall. I replaced the wall mount and clipped the wire along the side the wall.

On October 2009, a door to door salesman false promises lies about price. April 2010, there was extortion of $220 shutting service off demanding amount without the verification of bill. Ever since Verizon FiOS is false, a lie and major the truth in advertising violation. There's non delivery of services, internet is so slow, and misleading quality of service. False promises #1 FiOS = fiber optic network at least the implication of it do not need any amplifier other than fiber optic converters. The commercials are so excessive every 3 minutes, I want the advertisers to pay my cable bill if they want me to watch the ** ** and other indecent products. For retaliation 9 months + harassing phone calls due to customer data mishandling or selling.

Finally the repair dept. so negligently slow, 2 weeks estimation to restore phone (with 2 disabled 1 at stroke risk ) and man loses job after 14 years due to 1 and a half hour phone call to Verizon to get somebody to restore service sooner. Currently Verizon is under fire by Atty General in FL for same and/or similar illegal practices. I have proof as documentation logs registry if anyone is interested. Documentation support provided legal representation requested. Response accepted only regarding this issue in request of legal representation in the state of Florida. There is no advertisement of product, service, business promotion is permitted. Consequences are $ 220 missing, brother got nothing but 17 months of crappy service X 150/mo, damage, emotional distress, frustration, and emotional aggravation for autistic child. Please refer to how much suffering can an autistic get if a phone rings all day plus penalties of this illegal underhanded act.

The basic costs $9.60; non-basic, $34.30. These charges are supposed to be included in the package.... Plus taxes and other charges... What are other charges? And my taxes are 1/4 of my bill $26.01. To correspond with them, go to Verizon.com/contactus or mail to PO BOX33078,St. Petersburg, FL 33733.

I am permanently disabled that all I have is the phone, T.V. and computer. I have to keep borrowing money to pay a bill that went from $160.00 to $220.00. I do pay insurance for the TV and computer and for inside and outside wiring then $31.98 for 2 DVRs and $5.99 for the plain box. But when I had DirecTV, it was one free--one was $9.99 and the other, $4.99.

When they came to talk me into buying their FiOS, they promised the bill would be cheaper the DirecTV. Well, Its at least $100.00 more, and the sneaky charge for basic and non-basic is supposed to be included in the $109.99 package. How do they get away with ripping off customers? I have an agreement to pay my bill by the 7th to 10th because my SSI doesn't come on time. They said that's ok, but they were charging me by the "late charge" billing. They broke it down, and it came to $181.92 instead of $109.99. They got some racket going . It used to be $5.00 for a late fee, not what i just showed you.

I have had a problem, like many others, with getting the movie channels and being out into a two-year contract without being made aware. All I wanted was to watch Dexter. Then, last month, I was told by my husband that he might not being getting paid (he is in military) because the budget was not yet passed--I already heard of this happening before in 1995 and got advice from family. They told me to call all of the utility providers and the bank in which his truck was loaned through, as well as Verizon to inquire about putting our bills on hold without disturbance for a month until he got paid. At first, I dealt with very polite individuals but they could not help me so I was transferred multiple times.

Then, I spoke with a not so gentleman and he was a complete **. And mind you, this is now online chat and not on the phone because I was on hold for 45 minutes and never got through to anyone. The guy said to call the 800 number. I wrote him back saying that I tried that and that I would appreciate it if he would help me since it could be done and he worked in the department that dealt with those situations. He said for me to hold on while he looked for someone. Ten minutes later, he messaged me back saying that no one was there and signed off the chat immediately. He ended all communication without helping me at all! This is not the only time I have had bad customer service from Verizon FiOS. There has been many instances and so I have now decided that I am just going to pay a cancellation fee, go with Hulu and pay $7 a month instead. Bye, Verizon.

On February 31, 2011, I had called Verizon because I wanted to sign up for the triple play which was Verizon FiOS, internet, and telephone service for $160.00 a month. Before that, I was paying Verizon about $85.00 a month for phone service and internet. I told them that I would get the contract for two years if they agreed to leave me with the triple plan with the same amount of price for two years. They said to pay off the whole bill if I want the plan.

The next day, I paid Verizon approximately $253.00, and when I called Verizon the next day, they said they received the payment but that FiOS is not on my block yet. So, I never got into a contract with them because FiOS is not on my block yet. On 03/05/11, I called Verizon to disconnect my service because I cannot afford it. They said no because I have a contract with them. I said to fax me paperwork showing that I agreed with the contract. They said no and that it was verbally. I asked if they have a record, wherein I agreed with them on a one year contract and they said not all calls are recorded.

I do not ever recall on making a contract with Verizon, not verbally or in writing. They want to charge me for a contract that I never agreed on. I need your help. They need to have proof; if it was verbally, then they need to have a recording, and if it was in writing, then they need proof with my signature. Every time I call, customer service does not want to help me. They gave me the numbers 180048307807 and 18884832660, and those numbers do not work.

I called Verizon customer service 5 times regarding this issue. I called to cancel my Wi-Fi. On 2 occasions, I was on hold for over 30 minutes and transferred around for another 10 minutes so I gave up. On 3 occasions I got through.

I asked them to send me a box and UPS return slip so, I can get a credit for returning the Wi-Fi modem. The first time they sent me a Verizon Fios box for TV and cable box return. The box was too big to put a modem in and return. The second time I called, I was assured I would get the modem box return. I received nothing for 3 weeks.

I called again and was assured, that I would receive the modem box. It has been almost 1 month, still, no box or UPS return slip. I will have to cancel my account with them. It is extremely difficult to get through to Verizon Customer Service via computer or telephone. I just want them to send me a box to return the modem. I think Verizon picks people who are stupid on purpose.

Last year (February 2010), I was offered (unsolicited) a $40 upgrade to include all premium movie channels for $154. I was not informed that a two-year extension of my current agreement is necessary to receive the offer. I received an email from Verizon on Monday informing me that my $40.00 upgrade is expiring and that my new bill will be considerably higher as a result. I therefore told them (Verizon) that I would probably be switching to another carrier. Verizon then informed me that I would be subject to a $180.00 early cancellation fee.

I have been with Verizon for approximately five years. The customer service rep I spoke to was very rude and told me that there was nothing she could do. I requested to speak with her supervisor to which the rep said that she would forward the complaint to the supervisor and she would call me back. I am still waiting for that call. Again, the issue is I was not told initially that I am signing up for a two-year agreement by accepting the movie package upgrade and that I would be subject to a charge of $180.00 for early termination. If additional information or clarification is necessary, please contact me at the telephone numbers above.

I renewed my Fios Triple Play with Verizon in November 2010. In the bill for Feb. 2011, they started to charge me for "Unlimited Games + Starz(R) Play Pak" for $20.98/month. No one plays any games in my family, and I would refuse any of this kind of offer from the beginning. When I called for explanations, they said it was offered for free for 2 months and they had a note that I agreed. I asked if they had the recording of conversation, the answer was no. What kind of proof was that? Anyone could write anything he (or she) wants to cheat! The other thing fishy was that this charge didn't show up anywhere in the previous bills. I am very disgusted by this kind practice by the people in Verizon! They should be punished by the law!

On Oct. 22, 2010, a woman named Karla came to my home and offered me a two-year bundle for TV, internet and my phone with Verizon. Karla asked me to sign up for two years and that I would pay $100 for the first year and $159 for the second year. That price was to include all premium channels and the boxes, so I signed. That following Monday, I received an email from Verizon and they stated that I would be paying around $140 for the services. I called Karla that night and she told me that it was the price before my discount, I said okay.

On Nov. 6, 2011, they installed my service and everything seemed fine until a couple of weeks passed and in early Dec., I received my bill for over $253. I have been on the phone for over a month trying to work out a solution to the problem. After several days and many hours of getting nowhere, I finally asked to speak with a supervisor and was then placed on hold for a period of time; not knowing my call was transferred to a representative in another state, who had no idea as to what I was talking about. So I would start with the explanation all over again. This would happen to me everyday for over a month. I did receive a phone message that my service would be interrupted. So once again, I called and called and no one wanted to hear my complaint.

Thursday night, Jan. 6th, I called again and after a half an hour, a lady came on and said "I cannot pull up your account at this time, call back in one to two hours". I waited over two hours and called again. I was again told by a lady that she could not pull up my account. Friday, Jan 7, 2011, my TV and internet was turned off. I called that night, spoke to five different people and nothing again got resolved. I had even called a New York Corp. number with an urgent message and no one got back to me. I have been calling the sales dept. number that was given to me by Karla and left several messages, no one has gotten back to me.

So now, my service has been off for over a week and Verizon did not care about helping me or even working out a solution with me unless I would pay the bill, and then they would see if there were any promotions that I could receive. I have told them if they would fix the bill and charge me what they promised, then maybe we could work something out. I've emailed them to finish cutting off the phone service too, but again they emailed me back and told me to call Verizon. I've told them that I don't have anymore time to spend on your company. I also said that their company should be investigated on how they have salespeople tricking customers to sign up for Verizon Fios. I know I am not the only person they have done this to. Now, I am back with Comcast where at least you can talk to a person and get your problem resolved.

I used to have an account with Verizon. The service was for TV, Internet and phone as one package. I called and cancelled the service in 11/12/2010, and I got the same service from another company in that day 11/12/2010. After that, Verizon send me a bill for Internet and TV service in 12/27/2010. I called them and I spoke with customer service and we agreed to solve the problem by giving me credit for the charges was billed to me for services charged after 1/12/2010. In 01/22/2011, I received another bill from Verizon. I spoke with Miss ** and I discussed the charges. She said that the account was closed in 12/27/2010. I told her that I closed the account in 11/12/2010. She said no only the phone service was closed in that date. I told her that I closed all the services in 11/12/2010 and I got Optimum service, and I said to her why shall I have 2 Internet and 2 TV services for one TV and one PC in my house. She said to me if you do not want to pay these charges, have your lawyer contact our legal team.

I think Verizon owes me money for December 2010 and part of November 2010. Miss ** at Verizon wants me to pay for Internet and TV service charged till December 27, 2010.

Thank you for your help.

The overdue bill was already paid but Verizon is claiming they never received the payment. They are now threatening to interrupt our services.

Bob and his company had a meeting to sign up for Verizon Fios. They had a drawing for a 75-dollar Visa gift card. The drawing was for the people who came to the meeting, and would be given out at the end of the meeting. I came to the meeting, gave my information and was informed that I won the 75-dollar Visa gift card. The meeting was in May 2010. It is now Dec. 2010 and I have not received my Visa gift card yet. The gift card had nothing to do with the purchase of the promotional Verizon Fios package. It was offered for attending the meeting. I haven't heard from Bob since.

I am writing to dispute the charge of $109.98 for outlet installation and $30.99 for Premium Technical Support and Unlimited games and Starz Play Pack. I called and spoke to Michelle (located in Florida) from Billing on December 2nd at 6:22pm

After giving her my name, address, account numbers, she said she couldn't find my information and said she would have to transfer me to another department. At 6:28pm. she put me on hold, and at 6:35pm I hung up the phone. At 6:37 pm I called the billing number again and at 6:40pm, I spoke to Eric about the charges for Premium Tech Support (11/3 to 12/12 = $14.99) and Unlimited Games (10/28 to 11/27 = $20.98) which totals $35.97. At 6:47pm, Eric said he would credit me $30.99 of the $35.97 because I was already credited the remaining amount. I then told him that I was disputing $109.98 for outlet installation.

I explained to him that I was only supposed to be charged for 1 outlet which I paid for the previous month. He then told me that he was sorry but I would have to call Repairs to dispute the outlet charge. I then told him that I shouldn't have to call another department and that I had already been on the phone since 6:22pm (about 40 minutes). I then asked to speak to a supervisor at 7:01pm, he put me on hold and at 7:07pm, I hung up. I then tried to call the Repairs Department at 1-800-314-7045 and the gentleman who answered the phone said that he could not help me and that he would put me through to the Billing Department. I then said that I don't have another 40 minutes to spend on the telephone and hung up.

I can't tell you how disappointed I am with the service that I have gotten from your company. No one is held accountable for their actions. You only get a first name and get passed on from one person to the next. The main reason I canceled my services within 1 month, was because of the awful customer service that Verizon provided. It took over 1 month for you to get my home phone working and 17 phone calls, and now I'm still trying to be a conscientious citizen and consumer in trying to resolve the dispute over my bill and your company still shows its ignorance, disrespect, and disorganization.

Needless to say, I would never recommend your company to anyone I know. As a matter of fact, I would like to be compensated for all of my time and stress that your company caused while I was trying to resolve this issue. It's a crime the way your company treats people. I would appreciate a prompt response to this letter. I am also sending my credit card company a copy of this dispute and will be contacting the Better Business Bureau.

I have had Verizon since they took over from Bell Atlantic and never had a problem till this year July. I had Verizon FIOS the triple play as they call it. The problem began when they started enticing me with three months free of HBO and I could cancel if I did not want that service. I agreed with the plan to cancel at three months, but then I forgot until I got the bill with the charges for HBO. I paid that bill and immediately canceled to prevent such a bill in the future. The bill following that came with the same HBO charges though I had canceled it. I called verizon and it took a long time to have this resolved and finally, the solution was to pay part of it because I was told I canceled in the middle of the month and therefore, I owed half the month's pay.

I agreed to pay so as to solve the problem. Then in July, I traveled out of the country for a month and called Verizon to tell them I was traveling. They told me that they will suspend my services, but would have to pay a certain charge for the suspension to which I agreed as it was less than what I would have paid without the suspension. On returning to the country, I called them in August about the 7th to have my services reinstated. At this time, I was told that my contract had ended and did not need to sign for any contract, but could pay on month to month basis. I thought this was good since I do not like the contracts and continued with the triple play. I noticed that my bill which started at $130 had increased to $140s. I called customer service and the answer I got was that the taxes and surcharges were causing my bill to increase and that Verizon had no control over those since they were federal government charges. I was told that they were due to the phone services and at that point, I decided to cancel my phone services with Verizon since it was bringing on all those charges.

The funny thing was that the charges were more every month. After canceling the phone service, which took about four different customer service reps on different days to finally get what I needed, my bill increased instead of decreasing. When I called Verizon, I was told that it was more since I was paying individually and not as a pack. Of course, this did not make any sense why they would charge more for two services than three. My problems with Verizon escalated at this point, which was about September up to now. To cut a long draining and frustrating journey short, about three weeks I received a bill of $220.58 which I paid. In the same week, I received another bill stating that I had overpaid by about $38 and was going to get a refund in the mail. At this point, I was happy and shredded bills that I had saved for the period of time I was having problems since I thought that they had eventually fixed their mess.

Two days after the notice of overpayment and my shredding, I received another bill stating that I owed $360.87. This was mind boggling. How could I have overpaid in less than a week and now owed this much? Was this for just TV and internet? How could this be? I called Verizon immediately and kept being pushed to different people who claimed every time that it was not their department, it was the other department and so on. The problem was never solved and at this point, I decided enough was enough and was going to cancel Verizon all together and look for another company.

I canceled last week on Wednesday for cancellation to start on Saturday, the Thanksgiving weekend. I called Comcast and was to get their service starting that Saturday. On Black Friday, I received a letter from Verizon giving me a good deal and asking me to return their services. In the meantime, I had been told that they do not cancel services over the weekend and cancellation was to start Monday the 29th, which was okay with me. I called Verizon on Saturday the 27th and they gave me a new deal of $69.99 a month for two years without contract for triple play, which was going to increase to $79.99 after a year for DVR payment. I thought this was a better deal than Comcast and I therefore canceled Comcast before they came to my house that Saturday.

I told verizon customer service rep about my previous cancellation and to change it since I had renewed. She said that she would change. I even canceled my phone plan with Vonage which I had taken when I left Verizon and gave Verizon permission to get my number back, which I was told would take a week. My verification number was given as **. I spoke with a certain Teresa, apparently from a different company to witness that I was changing my phone back to Verizon. This was done deal and I was glad that I finally got a good deal and just needed to call Verizon and resolve the pending billing issues. On Monday (yesterday), I got a rude shock when my wife called and told me that our services had been disconnected. When she called Verizon, they started what they know best --to take her in circles and did not resolve the problem. Now I have no TV, phone or internet services at home. Is there anyone out there with enough power/ability to help?

I have had billing issues since I signed up with Verizon FiOS, almost 3 years ago. This has gone on and on. They put credits to your account, then re-bill you in the future, for the credits they were supposedly giving. This has been going on, ever since I have had Verizon. They make you pay the charges, then tell you the credits will show on future bills. Why should you continuously pay for their mistakes? After continuously being forwarded to one person after the other, every time you call, you finally reach someone. After being on the phone with them most of the day, your call gets disconnected, so you have to start the process again and again. An all day ordeal, ends up with a hangup.

I have continuously paid my bills, and future bills that I do not owe. Now, somehow, I have the new service called Verizon FiOS Digital, and every time I called to pay my bill, no one could tell me why my account was showing a credit, and nothing due, and kept telling me not to pay on the account, as I don't owe anything. I asked many times, what was going on, and no one knew. Even the bills that came to my home had zero balance due. 2 of which said - $97.00, meaning they owed me. I kept telling them something is wrong, and could the reason be finally, my account is being looked at? The customer service agent said, "well I believe so".

I said I need to know. I do not want a huge bill thrown on me at one time. The agent told me not to worry. Well, here it is, and they finally got my account balance viewable, and wow! I owe over $1,200. Are you kidding? I asked what the problem was, and they said it was because I switched my service to their new digital. I said no, I called in reference to concerns, and that I was confirming I didn't want a package. As to it never is what I asked for, they said no, I confirmed I wanted digital, and they said I haven't paid for 4 months. I said no, 2 months. I paid my current bill, and the month in advance bill. They said no, we took that money and put it into the installation of your digital, and the first month, and following month. I said why is my bill so high? Well, they went on with their babble, and sent me to someone else with their babble, and so on. I am so frustrated.

I have never seen this practice, until now. All I wanted was TV, internet, and phone. What the heck is so difficult? Why are they practicing business like this? I am finding another provider, but it's hard to find someone not associated with Verizon in some kind of way. They have a lock in this service, and they are ripping people off, and because they are a large corporation, they are getting away with it. Shame on you Verizon, for taking advantage of people with the one luxury they try to have, during this economic times. Shame on you. I am sick of the overcharging, and being forced to pay it, or you'll disconnect, and always being overcharged, since the day I went to your company for service. Comcast may not have been perfect, but at least I had no arguing, and hangups, and surprises that they wouldn't take care of. Really.

I scheduled with Verizon FiOS to move my service from my current house to new one. Verizon did not arrive for the appointment and when I called, they informed me that they will not be able to establish service for another 2 weeks. I informed Verizon as a work from home person, I need to have internet access. Verizon not only did not escalate my service, but said will charge $255 if I cancelled their service which they were not providing.

I am not going to discuss problems with Verizon or Cablevision. In my opinion, they both stink as companies. Both interested only in cost cutting and greedy profits. I would like to discuss Fios Internet service. It is very fast, until you sit on a page for more than two seconds especially at peak hours. Notice how long it takes to load a new page? Or to browser back? No, it's not your computer. It's not your cache. The new Fios fiber optic system disconnect you at every pause and then takes awhile to reconnect you to the system when you want to go elsewhere. In other words, your internet connection is not always on.

What a hassle! They do this to conserve bandwidth on the network and there's nothing you can do about it. Cablevision, on the other hand, is always on. As far as other issues, well don't expect anything good from any of them. It's all about money. Surprised?

On July 4th I believe it was. I called Verizon to put a freeze on the account since we had moved out in June 23rd. cause my mom lost the house. We were staying at a friend's and requested that we would call back to ask for service the new place. On August I believe the second week around 15 or 16 we called to have service at the new place. They said we were out of their area for service with Verizon fios. So we requested no more service.

We got a bill after that date for the amount of exceeding $300.00. I called the month of September. They kept transferring me to different people I must have talked to 5 diff. people that day, finally I got off hold of someone that helped me a lot. I asked why they were charging me that amount when I had stopped service in August.

She told me there was no call for that month and I asked if she was sure, after explaining everything to her she finally said yes, I'm very sorry you have so many calls I just found the one for the month of august when you called. She took my information requested answers to note she made of this whole issue and told me there should be an answer for you in 20 days call back and she said she was going to mail me boxes to return the equipment, never did I receive those boxes and nothing was never done about investigating my account.

I got another bill in the month of October still for the same amount. I called back in the month of November 22. Again spoke to like 3 different people. Finally the third one told me I had an outstanding balance. I explained my whole situation again. He tells me there was never a phone call made in the month of August, I told him yes there is the person i talked to before found it she had trouble finding it until she told me she finally had found it, he kept telling me there was no call at all for the month of August. I told him I was frustrated because no one can help me regarding this issue of me being charged for service I never used. I have proof I was out of that house where I had their service on June 23rd.

The only answer I got from the person I spoke to today November 22 is I don't see the call you made in August so therefore there is nothing to back your statement that means you have to pay the amount you owe. I've had to stay on the phone forever trying for someone to resolve my situation and have been very patient. Now no one seems to want to make an effort to find out what can they do in this situation.

The price we were quoted when we signed up their service is not what they are billing us. After several (at least 30) attempts of resolving this issue via phone calls to the Verizon customer service numbers, it is unresolved. Discounts were supposed to be given, they are not honoring anything they promised. In addition, when I call, I've been shuffled around and hung up on several times.

Customer service is so incompetent. I've had numerous service issues that I don't have the time or space to detail here. It takes forever to get through the maze of the voice menu, then you're put on hold forever. The reps are rude, unprofessional and have no knowledge of the products or services. You will get a different story every time. This most recent time, "Mr. Tyler" had loud music blaring in the background so I couldn't hear anything. The prices they quote for the bundles are never accurate. It's such a rip off.

I have been experiencing numerous email, DVR and Internet issues from the Fios service for some time. I've called on numerous occasions and this last time, speaking with a technical support supervisor, still have no resolution to my issues. I am also being charged for third party services for which I did not contract. Email issues. When I signed up for Verizon Fios, they provided me email services that they developed with Yahoo.com. This joint service was provided as the only way to get email through Fios. In contacting technical support, they indicated that the Yahoo email services are experiencing issues and that Fios can't do anything about this issue even though they contracted with Yahoo to provide these email services.

After spending 3 hours on the phone with their supervisor of technical services, Fios indicated that they can't do anything to solve the email issues since they don't control the Yahoo servers. Since they contracted with Yahoo to provide email services, don't they have the responsibility to work with Yahoo to fix the email issues? Yahoo is their subcontractor in this instance! I recently signed up for enhanced Internet service with Fios and they still have not turned on the bandwidth upgrade despite me paying for it. They indicate that it will be done in another 11 days when all they have to do is turn it on in a computer program. Again, they sell you one thing and don't provide it to you with what they originally indicated.

Also, Verizon keeps on passing through 3rd party (ILD Services) billing for services that were never requested or authorized. This is complete fraud on the part of ILD services. According to numerous Internet sites, ILD is passing on these fees to people that never requested them. Verizon has put a block on this but somehow ILD Services are avoiding the blocks as the fees keep on showing up on my bill. These issues have consistently been problems with no resolution by Verizon or ILD Services, although they have refunded the amounts in dispute. The States Attorney Generals need to look into the practices of ILD Services and the inconsistent service of Verizon.

I was told that I could sign up for Fios bundle and save a lot of money. He promised free DVR, movie channels and told me that it would be $140 a month. All of my bills have been over $200 a month. Half the time, my TV service does not work. Have lost count of how many times I have had to call them about problems. No one will explain why my bill is so high, now it's almost $300 and I am not past due on my bill.

The facts that gave rise to the complaints are as follows:1.On or before, February 25, 2008 I entered into a consumer relationship with Verizon Fios, Verizon Online Maryland LLC;2. On, March 24, I called Verizon costumer service to cancel my services prior to the 30 days money back guarantee for over pricing and non delivery of advertised / committed services; 3.The amount being billed to me by Verizon Fios constitute my advance payment and deposit, a bill for the wrong equipment and bill even my provider for the services was another company already; 4. On numerous occasions, I made attempts to resolve this matter. On April 29,2008 , May 2, 2008 and May 24, 2008 I sent a letter to Verizon Fios, however I did not received a response letter; until; 5.Verizon reported a delinquent payment to the credit bureau gravely affecting my credit rating .

Very rude, I can't remember his name but before him, I had been disconnected at 3 different times. The reason I was calling because back in February, I started this bundle package before I did the Fios and I asked a rep can she do my billing cycle every 23rd of each month because I was getting my phone bill in that cycle. She said that would not be no problem. Since then, I had been getting billing for 15th of each month. I had called today, Friday Nov 5th, to speak with a rep he was suppose to get it straighten out so I can get my payment on the 23rd but we got disconnected then another person came on and I explain it to him and I asked him that I want to speak with a supervisor.

He connected me with 1. I told him if they can't change my billing cycle to 23rd of each month then, I will just go back to the way that I had it from the beginning because I was dealing with DirecTV and they never gave me not 1 problem. But if they can't fix this situation in the beginning of next year, I will just cancel everything out and just keep the phone bill and that all and my cell bill. The rest, I will take my business elsewhere.

Before I could even say another word, that senior rep I believe disconnect our conversation. I believe he did it purposely because he did not like what I was saying so just before I logged on to write this report, I send a letter out to a supervisor. I wrote my billing address that I send my bills off. I don't know why this is being made out of a big deal because the solution can be resolve if you had people on the crew to correct this problem but I can see that I'm being dealt with immaturely and unprofessionally.

Anytime, I can try not even a whole conversation with nobody but try to talk to an individual and can't even do that without getting disconnect 3 to 4 different times. This is definitely unprofessional and I just wanted you to know what went on. I can say all the names but I can tell you it was today, time frame around 11:10 am from 11:40. That's when that senior rep disconnected us.

You can investigate who I spoke to because generally all businesses monitors all conversations so you shouldn't have a problem to find out who he was and the rest of the representatives that had connected to me. I had to call back, another female came on then I got disconnected from her. Then I called back, a guy came on the last time. I told him that's when he connected me to that ignorant senior rep and he disconnected me again so that's when I got angry and started sending you this complaint.

Something needs to be done because this can't continue on if you want a keep customers. This is how you loose good customers, especially valued customers. I'm sorry that this took so long but I had to tell you every detail that I can think of. The representatives shouldn't promise customers anything that they can't keep and I have been told this back in February when I started with the bundle package. My account number is ** and you can see yourself how a valued customer I've been with Verizon.

Thank you for listening and God bless.

PS: If that senior representative was any kind of deacon person when we got disconnected, he would of pick that phone back up and called my house residence. That's how I know he meant to do what he did. If I was a senior rep and I ran into a problem with a customer such like as myself did and got disconnected, I would have by all rights pick that phone back up and called that customer because I don't want a loose no customers, especially dedicated paying customers. But he didn't do that. He knew who I was and all Verizon Fios customers. They have our phone numbers and that was no excuse he could had called back but like I said, he didn't. So you know what that just explains the character in him, ignorant. I can't say it no better than that.

Verizon billed me $233 for a $90 bill. I had my bank reverse the transaction. When I finally got a hold of someone at Verizon they informed me I was being billed an extra $139.99 for a wireless router I never received or requested. I paid my bill in full $175 for monthly service and a service fee for having extra Ethernet cable ran. The next day, Verizon deducted $315 from my account with no authorization. After over a dozen attempts to get an explanation and reimbursement with no success, I contacted consumer affairs.

I spoke with Ada *** from Verizon introducing Verizon Fios. I was told my bill wouldn't be more then $135 a month but ever since I signed up, my bills have been over $200. I noticed on my bill for the past three months I have been charged $54.99 for installation fees. She never mentioned that there was an installation fee. I even spoke to her supervisor because I had DirecTV and I was told to contact the company to see if I could get out of contract and they would credit my account for the difference. When I called back, they had no record of that conversation and I was told I would be responsible for the early cancellation fee.

So now, I have a bill from DirecTV. I had the triple play with the DirecTV. I just called them a little while ago and was told "Oh, this will be the last time you will receive the $54.99 payment on your bill and it will go down to $135." I have two standard boxes, 1 HD box and a DVR. I can't believe my bills every month. I hate Verizon service! I am going to have to cancel my service because it is becoming too strenuous. I am the only person working in my household and I have four children. I had to take on a second job just to pay the bills so I don't have anytime with my kids.

I spoke with Ada ** from Verizon introducing Verizon Fios. I was told my bill wouldn't be more than $135 a month. But ever since I signed up, my bills have been over $200. I noticed on my bill for the past 3 months that I have been charged $54.99 for installation fees. She never mentioned that there was an installation fee. I even spoke to her supervisor because I had DirecTV and I was told to contact the company to see if I could get out of contract and they would credit my account for the difference. When I called back, they had no record of that conversation and I was told I would be responsible for the early cancellation fee. So now, I have a bill from DirecTV. I had the triple play with the DirecTV. I just called them a little while ago and was told "oh, this will be the last time you will receive the $54.99 payment on your bill and it will go down to $135". I have 2 standard boxes, 1 HD box and a DVR. I can't believe my bills every month. I hate Verizon's service!

We canceled Verizon back in May, but they billed us through August so they sent me to collections. I called so many times, but no luck. I'm very upset with them. My credit is bad because of this. I don't know where to ask for help.

My name is Jorge **, I have Verizon FIOS Phone, Cable and Network Wireless services for more than 3 years, and the service was great, until April 2010 we lost access to all tree services.

I called the costumer Service Center, they sent a technician and he changed the white that is set outside, and TV, Telephone and Network started to work again. But since April I had made like 3 or 4 calls about the Wireless services is keep dropping every 20 minutes all day every day. I called again and they had change the router for new ones and I still have the issue. Last time I called I spoke with some one and that lady toll me basically that if I was not happy with the service that I can always change company.

I asked to speak with a Manager or Supervisor and either they get another employee making him or her that are supervisors or managers and really the Costumer that Verizon has is really poor, not well educated and really they do not care for the costumers. I still have the problem and I am hesitating to call again because they are going to tell me that they do not know what the problem is.

So I am thinking of changing companies. I will go with Comcast or a new product. I wish some one who ever read these messages will do something about this issue because it is really disappointment that your cable provider tells you that if you do not like go somewhere else, it really sucks. If there is nothing can be done,someone, some day is going to take legal matters towards Verizon, and it is a shame, no body can't do anything about it. Well I hope this will take inconsideration and some one will take care of this and I get contact to discus this matter.

I've had Verizon Fios Triple Play for a little over 2 years now. The total monthly bill is around $245 (we get 20mb internet, landline, and just about every premium channel including South Asia (Hindi) Package). What I recently found out is that Verizon has been charging me extra $24.99 per month from the beginning on my contract for Filipino Channels. Mind you, all my household members are from Bangladesh. We don't speak or know any Filipino language or anything.

I called up Verizon customer service. They have the worst customer service. The hold period is way too long, like 45 minutes. Their representatives are rude and not helpful at all. I talked to some representative and he said that somehow, someone from our household added the package. There's only 5 people living in the house and we are all adults and know what Filipino channels are and know for sure we never subscribed to it.

I told the rep that we don't know the Filipino language and never ever ordered that service. The representative kept insisting we did. Finally, I was put on hold for 45 minutes for a supervisor. That ** was the worst. She said that they can't do anything about it. It doesn't matter if it is there (Verizon's) fault. She couldn't figure out if it was ordered through the remote or just added from their end.

She was rude and a total **. A few days later, my mom called them back and the representative said that they added the service for us. But they still won't give us credit.

So be aware. Verizon Fios is a scam. They want to steal your money and won't do anything to help you out. $24.99/month for over 2 years has been stolen from me by Verizon Fios.

In August 2010, I inquired about Verizon FIOS Triple Play service. I was already a VIOS customer using two services. I ordered the installation for September 2010. They offered me all the promotional discounts and packages. I bought their Ultimate package for $109.00 with South Asian package free for 6 months. The installation was done on time and went well.

My nightmare started when I saw the first bill in October 2010. None of the discounts were applied. I was charged at full rate, which was about $70.00 more per month plus full price of the South Asian Package. To resolve this, I called their customer service and got nothing but a run around. I was transferred several times. Finally one rep named Mr. S. talked to me and change my service level (lowered it significantly) and removed all the premium channels without my permission. He did not include my free South Asian package.

I got more frustrated. When I called back, another rep told me that there was nothing they could do and they would not honor the promotional prices that I was offered when I signed up for the service. I feel trapped. I have to find another service provider to get rid of FIOS. That takes some time. I had asked the last rep, Mr. D., I think, to have a supervisor contact me. Nobody did. I am totally disgusted with this. I am not sure who to go to.

Recently I signed a two year contract with Verizon for a FIOS bundle of TV, telephone and internet. Now three bills in and with my third different bill total. Last month and the previous month I was assured by Tara in the vice president of marketing office that the bill was corrected and my monthly total would be $105.85. After receiving a bill of $111.04 this month I called and spoke with Mr. **. After 12-15 minutes on hold he informed me that I wasn't charge tax on the television portion of my bill. I asked how three representatives could get it wrong and also if a 20% tax rate was correct.

Mr. ** said I said that, not him. When I pointed out the taxes were almost $11 (actually $10.89) on the $55 dollar TV portion of my bill and simple math indicated that it was almost 20% and I just wanted to confirm this. He just kept repeating the same thing so I asked to speak to a manager and explained that this was what I feared when I signed up, hearing horror stories of varying bills. They might call back tomorrow. I just want them to honor their multiple quoted price of $105.85. This company should be held accountable, there were no changes in the tax rate yet the Verizon bill indicates a 500% increase on the television portion of the bill, and if the 20% rate on this portion of the bill is corrects it is deplorable, on all levels.

I moved to a new place in May and transferred my Verizon Fios phone and internet services from my old place to my new place. When the technician came to my new place to activate my services, I told him that I had the wireless router from my old place and do not need a new one. So, he activated my services with the old router and took the new router back to his service truck.

The first bill for my new place had a $139.99 charge for not returned equipment since they thought I took the new router and also kept the old one. I called Verizon customer service every month for the following 3 months in a row, asking them to remove the $139.99 charge since I did not take the new router. Every time, I was told that the credit could take up to 3 months to be posted to my account.

Well, it have been 5 months now and the $139.99 charge is still there. Tonight, I received a letter from Verizon stating that my service will be terminated on 10/29 since I did not pay the $139.99 charge. I am extremely frustrated and hope someone from Verizon will do something. Being with Verizon since 2003, Comcast will have a new customer soon.

I arranged to have Verizon install Fios in my house. I waited about 2-3 weeks for an install appointment. On the date of the appointment (install time was between 8 -12), nobody showed up. I called at 11:30 and was told someone would get back to me. At 12:30, Verizon called to say the installer was on the way. He got to my house on or after 1PM. He walked around the house, checked out stuff for about 15 minutes. He said he needed help as the Fios line was several blocks down the street. Another technician with a "bucket truck" was needed to run the line to my house. The first guy began to do the interior install.

About 1:30, he walked into my kitchen and helped himself to the microwave, heating up his lunch. It would've been nice if he'd asked first. Thereafter, he went to his truck and ate lunch. Afterwards he completed putting the box on the outside of the house. About 2:30, a second installer arrived with the bucket truck. However, he did not have the proper cables/equipment. He left. A third guy showed up about 4 and the first guy left indicating this last guy would finish everything.The last guy came into the house about 5:30-6 and said all was completed and that he needed a PC.

We're a Mac family, something clearly communicated to Verizon from Day 1 (we had a DSL line with them for a couple of years), and they don't have one. He said he couldn't install necessary software, later said it didn't matter. He tried to connect the router (none new - all 3 were rebuilt and, according to him, defective). Eventually, he got one to work, had power and Wi-Fi. Unfortunately, no internet. He jerry-rigged it to work while he was there, indicated the first guy had installed the outside box incorrectly. He gave us the Manager's name and phone number, and left before it failed. It failed about 10 minutes after he left. He hasn't come back since.

Numerous calls to Verizon without success or even a call-back. No internet service at house and can't go back to DSL because they put the fiber line to the house. It can't work at home. Kids can't get homework assignments or do schoolwork (pretty much everything is online). If there's a class action lawsuit or a way to handle this, contact me at **@aol.com. Thanks.

After approximately 4 months of service I realized that I had not received a bill when my cable and internet was turned off. I called the number on the T.V. and was directed to the billing department where I was told that they had been sending my bill to another city and area code even though they had been providing the right address with cable and internet. My bill was over $600 and that was supposedly still the introductory offer. When I asked to have the bill broken down for me I was told they could not do that, that I would have to be transferred to another department.

I was then repeatedly transferred to the wrong departments and then when I finally allowed my anger to show in my voice the service representative actually hung up on me. I had been on the phone for 1 hour and 7 minutes up to that point without speaking to 1 person that could tell me what exactly I was paying for. Finally after calling back I was put through to somebody who seemed to know what his job was and explained what charges had added up to over 6 hundred dollars. After a while and after over $160 had been removed from my bill and now well over 2 hours on the phone I was able to pay my bill. I then had to pay an additional $3 for that service.

When I then began getting my bill to the correct address I could see that I was again being charged for all of the extras that I had already spent so much time getting taken off. After 3 months I went through an even worse experience getting all of these things taken off and rebated to me but I did succeed in getting a substantial amount of money off at which point I Paid the bill up to that date and the next month.

That was only last month and I have just received a notice in the mail that says they are going to cut off my service on 10/24/2010 if I don't pay my overdue bill of $200.51. I had also specifically asked that it be noted somewhere that I will not go through the battle with the extra charges and that I simply would not pay another bill that had added charges. The extra charges included a gaming package, a virus protection package automatic backup package and an all room DVR which A Verizon tech had disconnected himself.

On April 15 of 2009, I had Fios installed. On that day, I had the MGM channel. Now October of 2010, its been removed. Now to add insult to injury, you want me to pay twenty dollars extra for something I already had which you took away. It's now apart of the ultimate package. The ultimate package for who? This package includes channels, I don't want like sports, epic which I already cancelled, and a faster computer speed which I barely use my computer. I got to tell you what your doing is quite cable like, and I left them for such under handed practices. I'm very disappointed.

In July 2010,I received a check from Verizon Fios indicating that my account was up to date and an overage of $126 was mailed back to me. On the 17th of July I sent back the payment and called them to let them know what had happened.

In July 31st, I sent Verizon the amount of $155 that cleared on the second of August. While returning from vacation, my cable was disconnected so I called Verizon to get some explanation. Though I had sent them the $155, they can see they have received it but cannot applied it to my account. I am not sure for what reason. In August to get my service restored, I sent them $100 and $158.

I then was told they have recovered the $155 it will be applied in to my next month bill. In September, I called to let them know that I was still waiting for that amount and was told, "We are very sorry and we will give free one year of some movie channels." In October, I called again and was told we are very sorry and was offered HBO & Cinemax by Sharil that helped me and promised to have my problem taken care of. I sent them $160 for October. My service was still interrupted this morning. I had to pay $186 today since they refused to have my service restored.

I spent about 4 hours on the phone. I was told they will do an investigation for the 3rd months now. I asked them if I could interrupt the service since it is not working for me and for them and was told I will be charged $380. I am so frustrated. Everyone I spoke with today had me on hold for about 30 to 40 minutes and ended up hanging up or blindly transfer me, left to explain my case over and over again. I was insulted by some and made to feel like I was looking to get free stuff by others. How are they in business? I have never felt this angry in my life.

I decided to switch from Cablevision to Verizon Fios because they offered a deal that was a lot for my money. However, since signing up for service mid-September of 2010, I have had nothing but problems with them.

When signing up for service, they gave me a particular quote and then every time I called back to confirm, they had the correct contact information because I wanted them to call my cell phone rather than my work number when they were coming to hook it up. They claimed to put the information in the computer, yet it never made it there. Then I received a bill that was $35 more than what I was promised when signing up.

They said, "We are sorry, Miss, but the computer doesn't allow me to make any credits over $15." I don't understand how I was given one price at sign-up and now they have no record of it and there are no notes in the system. Keep in mind every time I spoke to a representative the previous time, they said the same thing. So I don't understand why the 10 times I spoke with representatives they were not captured.

I asked to speak with a manager and I have been on hold for 40 minutes. I doubt I will ever get to speak to a manager and even if I did, they wouldn't do anything any way. And on top of that, the system has been re-setting and shutting off in the middle of watching. Cablevision is sounding pretty good about now.

Our family had Verizon Fios installed and set up for auto payment for phone, internet, and cable. Every month, our bill would be a mystery. First, we were told that our balance was $0 and then we would get another bill for over $300. All they had to do was take what was due instead of waiting until any amount was past due and charge us an extra fee.

By April 2010, we had enough, cancelled all the service and switched to Brighthouse. Here we are, October 5, 2010 and they are still sending us bills. In August 2010, our balance was $0 then in September it was $53.57. Now in October, it's $45.02. What makes this all worse is that I spoke with 3 people today and I told them that I will not pay until I know why they are billing me. All they could say was that it was an old balance but I said, "I don't use you anymore. Is this balance from a phone or from cable? Why are you billing me? I want to know so we can be sure this never happens again". No one can answer me. I have no idea why they think I owe them money, neither do they. They just keep billing me and it won't stop. Please help.

I have been a customer service for Verizon for almost 2 years now. Everything has been doing fine until a customer service offer me of their promotional offer which states that I will be lock up for a price for two years which is $244 every month. I was surprised when I got a $400 bill that's after I paid my bill for that month. I enrolled their paperless bill but I cannot view my bill online. They have been charging something which I don't even know what they are. When I call their customer service, everybody will just transfer me from one department to another. My days off is only every Thursday, I've spent 3 Thursdays already calling them but I did not get result.

No one can explain to me why I am getting such huge bill and everybody is so presumptuous why I had that bill. They give me different explain. I tried also contacting them online but their online support cannot be reach. Their automatic chatting service is of not help to since it can answer so very limited prerecorded answer. I tried asking them if they have a physical address here in Baltimore, Maryland, one representative told me that they don't have.

I called the number and after listening to the obligatory sales pitch, I told the sales rep that I didn't want to change my current service. I just wanted her to activate my card. She took my email address and said the card would be activated in 48 hours. It is now a week later and Subway has no record of my card ever being activated. A call to Verizon was fruitless and not worth the effort.

In March 2010, I have Verizon FIOS (Internet, Cable and Phone). I got off the bundle plan, returned two standard top-boxes, stopped a trial period of HBO and made modifications to my existing service in order to decrease cost. I also changed my cell phone plan to another provider.

I continue to get charged for the two top boxes ($10). They gave me another trail period for the HBO service that I didn't ask for. My bill is still high without the cell phone (review my bills below). This has been happening every single month since March. I called Verizon every month and asked them to remove these charges from my bill. As you can see below, the second chart is where they made adjustments to my bill. I noticed this has distorted dates and information. Maybe they haven't been removing the charge.

At one point, they told me that I had to prove that I returned the boxes. I took the boxes to Verizon's return center myself but they acted like they didn't have record of my return. Each month my bill is at least $50 higher than it should be. I'm beside myself trying to resolve this issue. Can someone tell what can be done about this? I've had Verizon service for over 17 years. I never had a problem with them or their services until I tried to decrease my services. It's very stressful. I'm paying for services and equipment that I don't have or want. The extensive bills are stressing me out. I have to spend hours on the telephone trying to reach Verizon then trying to get them to do the right thing by me. It's not happening. I get anxiety attacks when I have to open my Verizon bill.

On Saturday, I sat down to watch MGM HD. The channel told me I needed to subscribe. I have had MGM HD for years. I called Verizon FIOS thinking the database went haywire. They said, "oh no, we have re-provisioned some HD channels and put them in a more expensive package". Oh really, you took away channels I have been paying for years and did not credit my account? I am now along with thousands more paying the same price and getting fewer channels we had to begin with. That is so unethical.

Verizon advertises on the TV that if you buy a Samsung Fascinate, you can get any other phone of your choice free -- not so! I went to the Verizon store and found out you are only eligible for the free phone if someone has an expired contract or if you want a new line. The Verizon folks said this appears in the TV ad. If it does, you need a magnifying glass and slow-mo to see it. This is false and deceptive advertising and should be stopped.

I added Fios Service for TV Phone and Internet about 3 years ago. I had no problem until I decided to add a TV jack in my guest room. They over charged me for the service and added additional services not ordered. I spoke to no less than 4 occasions with individuals and supervisors to see if I could get my bill corrected. I had promises made to me then nothing happened. Once again last Friday, September 17, 2010, I contacted them again due to higher than normal charges for Premium channels on my TV. A representative suggested a new plan that would save me money and give me faster internet.

When I arrived home on Friday night, the premium channels I have had for the last 3 years were not working. When I called Verizon, I was told to call back on Monday. When I called today, they said they were sorry. I don't know how it happened. They should have told me that my current premium channels were not included. I must pay more to have them. I should not have HBO and Cinemax which I did not order and do not want. The agent implied I did not know what I was talking about. I asked to speak to a supervisor and I was told that there was not one available. This is the worst customer service I have ever seen. There is no way to talk to someone who will actually do anything. You are forced to pay for their mistakes to keep them from turning your bill over to the credit services.

I bundled my home phone service and cell phone service with DirectTv so as to lower my monthly charges. According to Verizon, supposedly my entire bill should not be over $200.00 per month. It was a bad mistake. My first bill was $412.00, which is not too bad if I had an outstanding balance; but then I received a second bill for $297.00 and before I could pay that one, I received another bill for $615.00. Mind you, these are charges that they keep telling me were added or not paid from previous bills.

When calling them, I was always told a different story on why my bills were so high. August 2010, I decided to end the bundle and pay each bill separate again. I called DirectTv to establish a separate account. They tried, but was told by Verizon that they could not separate until I paid the recent $800.00 bill. Right now, my DirectTv is suspended and I have this outrageous balance for services I no longer have nor ever used. I was able to discontinue my cell phone service and go to T-Mobile and did it before they could suspend my services. Today, my total bill is over $800.00 for services no one can reasonably explain. These charges all accrued within 3 months.

I am anxious to see what hidden/added/nonsensical charges are on my bill that no one can explain. Verizon is the worst business I have ever dealt with. Do not get caught up with their niceness when they want you as a customer at the beginning.

Also, they will keep calling you initially pretending they are helping to lower you bill, instead they only make it higher. Beware! It is all a front, they are crooks! I am frustrated because of my continuous phone calls to them with no end results. They will not release my account so that I can discontinue their services. They are a threat to my credit report. They are not trying to rectify the situation only stating how their charges are legitimate. They are crooks and should not be allowed to cheat people out their hard-earned money!

As of April 2010, I knew that I would be moving from my current group rental to my own one-bedroom apartment as of July 1. Knowing that getting utilities and such turned off and transferred can sometimes be a long and troublesome process, which it really shouldn't be, I called Verizon to inform them about the transfer of service I will need for July 1. I was told by the first customer service representative that it was no problem and supposedly she scheduled my FIOS service turn off and transfer dates. I called back about mid-May to confirm because I just know how utility/cable companies can be and found my assumption to be correct. They had no record of a turn-off being scheduled and also found that the new building I was moving into does not have FIOS available.

So, to avoid being charged the $175 early termination fee, I agreed to continue business with Verizon but to have DSL setup instead because that was available. A few days later, I saw that my account was charged the $175 early termination fee. I went back and forth with Verizon customer service more times than I can count between May and mid-July for several reasons: First, to try and get my early termination fee back but because the FIOS systems and DSL systems don't communicate with each other, that process was a bunch of hoop jumps to so many people who seemed to have no clue; Second, they didn't turn off my service at the old place when I moved even though I called three times since April to confirm that it was set and ready; And third, it is now September 10, more than 5 months since all of this began, I still have yet to receive my early termination fee back and I had to schedule an installation date for my telephone jack and no one showed up for the first appointment I scheduled.

Now, I look at my bill and instead of listing me as having DSL for $54 something a month, my bill says I have FIOS for $99 a month which I don't have. I'm so furious right now and the worst part is I don't want to cancel the service yet because I'm taking classes and need online access at home. As soon as the semester is over, I'm going to terminate my account. I will go with Comcast and I hope for the best.

I have Verizon FiOS Internet service at my home for the last one and half years.They installed a battery backup unit (UPS) in the basement whose battery has now died. The unit emits a high pitched beep every few minutes now. Verizon requires me to pay for the battery, which is their own equipment that does not benefit me and is not used for my service. This battery backup is actually for phone service in case of power outage but I don't have phone service. However, the only way to power the ONT for internet service is via the battery backup unit. Of course, the router isn't on the battery backup so one cannot have internet service during power outage. Why is there no way to silence the alarm that beeps every 15-30 minutes or a method to connect their equipment directly to the power without a battery backup unit?

I placed an order for Verizon Triple Play Service (TV, Phone, Internet). I asked to have FIOS TV and Internet installed and I specifically asked to keep my copper phone line. The person I said when placing the order said that I would be able to keep my existing phone line as a copper line. Well, installation day came, and of course they installed FIOS TV and internet, as well as switch my telephone from Copper to FIOS. I told the technician that I did not want that but he just said it was too late it was already switched over.

So, I called Verizon customer service and they said that once installed that FIOS phone cannot be converted back to Copper. I spoke to supervisors and even the executive office but they all said the same thing that FIOS cannot be switched back to copper unless it was for medical equipment. I told them that they should switch my phone back because it was not my request to have the phone switched to FIOS. My main concern is that if ever there was a power outage that I would not have a phone line available after the battery backup runs out. That was my main reason for specifically stating that I wanted to keep my phone line as copper.

I read about a lot of other customers having problems with FIOS telephone. They are misleading customers by saying that they have a month guarantee that if you are not happy with their services, they have a worry free guarantee. However nowhere does it say that once FIOS phone is connected there is no way of switching back to copper phone service. This is really unfair of Verizon to have control over what type of phone service they offer you. I am a frustrated Verizon customer.

I signed up to receive a cable, internet, and phone triple play package from Verizon. Verizon informed me that I would have to keep the package for 12 months or I would have to pay a cancellation fee and sent technicians to install the phone and cable (DSL equipment was sent via FedEx). Rather than pay the cancellation fee, they also said I could have someone else transfer the account into his/her name. I opted to have someone else transfer the account to avoid the fee. When the individual called in, someone at Verizon transferred only the internet. Then they left the remaining accounts open. I explained that I did not authorize a partial transfer, and since no one else's name is on the account that this should not have occurred. In the event that the account was not transferred, it was supposed to be closed and mailing labels and all future correspondence were to be sent to my Tennessee address. None of this happened, confirming that the account was transferred.

Weeks later, after hours on the phone with various representatives, some of whom acknowledged that the account was transferred, some of whom said the account was closed. One of the representatives closed the account and waived the fees. However, by this time DirecTV, who Verizon contracted to offer the cable service, had also issued me a bill for about 4 times what my total bill was for all three services with Verizon. The associate who "fixed" my Verizon account explained that she couldn't help me with DirecTV but that all I had to do was call and explain to them the situation and they could fix it.

Today, weeks after the representative "fixed" my problem, Verizon issued another bill and DirecTV refuses to remove the additional charges from my account. Both DirecTV and Verizon are accountable. I contracted with Verizon to provide the 3 services. If they subcontract with another company, they have a duty to ensure that that company is abiding by the same rules. In addition, Verizon should have closed the entire account if it was not transferred. They allowed someone not authorized to make changes on my account to do so. I did not give permission to transfer part of the service or to leave part of it open past mid-August. And this is exactly what happened according to any version of their various stories.

Furthermore, upon speaking to other representatives after the fact, one said I should have been informed when I left the instructions to close the account that I would have to close the DirecTV account separately. No one told me this, and as such I accrued additional fees from DirecTV. But even this policy is illogical. I didn't deal with both companies separately when I started my contract. And I didn't pay them separately every month. This associate also said my contract was for DSL. And since the DSL was the one account that was transferred, I should not have accrued any fees once everything else was closed.

Now, I'm stuck with a $250 bill from DirecTV, which may or may not continue to accrue more fees. I wouldn't complain if I thought this was simply an oversight or a misunderstanding, but it feels like a scheme. It seems like the two companies work together just enough to fool you. The outcome is a "package deal" when it's good for them, but then they're two separate companies when it's more convenient. This is beyond misleading; it's dishonest. If I have negotiated through and with Verizon, then Verizon is responsible for its member parts and their actions, including subcontractors and poorly-trained staff. Furthermore, I don't think my difficulties are at all isolated or coincidental. It seems like the entire Verizon/DirecTV business model is unethical and neither party should profit from dishonest and unethical practices.

I had Fios for a year when I lived in Richmond. I moved for job purposes from Richmond, VA to Colonial Beach, VA. Verizon does not offer Fios in this area. I kept my phone service with them and use Verizon wireless for my internet. They are now billing me a penalty for canceling my service. I explained that I did not cancel, but transferred the only service they had available. The young man told me it was my fault for moving out of a Fios service area and therefore, I had to pay a penalty. I would like to know what action can be taken against them as they cannot provide the service in the area and seem to think I should pay them for that. Please advise.

I am very disappointed with the service that I am getting from Verizon. When I re-bundled my package on May 14th, I was told I will get a promotional rate of $94.99 for 6 months and after 6 months the charge would be $ 124.99 for the next 18 months. Unfortunately I was not honored what I was told and I have been charged a lot more for the past several months: June 13 - $293.88 July 13 - $140.65 August 13 -$141. My request to recalculate the payments at the introductory rate of $94.99/month and give the credit has not been followed-up. After having spent several hours over the phone and after having spoken with multiple agents, this billing issue has not yet been resolved. Verizon is notorious for putting customers on hold for hours and the customer service reps do not let us speak to their supervisors.

It all started 3/26/2009. I am a 30-year retired employee of Bell Atlantic, now Verizon. I waited so long for FIOS because the city of Rockville, Maryland and Verizon was arguing over money. I call the city manager several time to get them to agree to let competition into the Comcast TV arena. When the city finally let Verizon install FIOS in the area, I was one of the first on my street to sign up. My bill went up a little at the time, but I expected it. Prior to my upgrade I received a 100% Concession on one line and a 50% concession on the second line due to my 30 years of service.

At the time I ordered the FIOS package, I only wanted it on one line because I was told I would lose my concession on that line. When the installer came, he said that order would change both lines from copper to FIOS with Telephone, TV and Internet. I asked him to change the order to just the one line. I was told by the installer that he could only cancel the order and I would have to start over with the business office. He said that there would be no difference in the billing. I let him go ahead against my better judgment. That would have separated the billing and if one went out of service I would have the other. I have looked at my bill and it has fluctuated from 128.19 on 4/19/2009 to $320.70 as of now.

A new customer can get the same service for $89.99 on the internet or for $99.99 by talking to the BO. When it went up around $143.00, I called up to see if I could lower the bill by cutting some of the services or just explain why the increase in my bill. I was told that I could lower my bill by getting the freedom package. Guess what? The bill went not down. I was told that because I accepted a change in my service, I lost my concession on both lines. I was also told to call Wells Fargo to see if I could get my concession back. Guess what, they had no clue why Verizon told me to call them. They told me I had to call the BO and have that Freedom package taken off first.

So I called the BO back and had them take it off. Guess what? my bill went up again. I called again and was told that would not get me back to where I was, because that package was no longer available. After complaining it was because of the false information given to me by a poorly trained Verizon employee, I requested to talk to a Supervisor and was told none was available but I would be referred to a specialist, who gave absolutely no explanation as to why my bill couldn't be returned to the original cost level. He after not be able to satisfy me referred me to higher level Specialist. This person said that I couldn't be returned to my original plan because it no longer existed.

She, however, said that I could have a total of a $40.00 discount that would put me close to where I was on the other plan. I said "OK", but guess what it was taken off again returning me back to a higher bill again. I was sent one bill after calling for $14.09 right after I paid in full my last bill. Within on week I was sent a bill for $10.22 When I called about the last bill and complained that I was being harassed, it was explained that the specialist found an error in my bill and gave me a discount, I said that I had already paid the previous bill for$14.09 and would like for them to refund me the difference. I figured it was on fair since if they were going to drive me up a wall. They put me on hold and transferred me so many times. I gave up.

I called again and got them to put my discount back on. I went on line today and from what I gather, I no longer have my discount and the have unbundled so that I am paying for each individual service separately and to top it all off it looks like I have less service costing me more. To rub in further, I think they have taken away my concession for thirty years of service to Bell Atlantic. All I hear is "FIOS it's big" and "hope you enjoy your new service" "FIOS worry free guarantee" "America's top rate broadband". What ever happened to, "Do it right the first time".

I switched to Verizon Fios and was quoted (by phone) almost $80 per month, including taxes. My first bill was impossible to understand as it included a partial month of service and miscellaneous fees. My second bill was easy to understand--but was for almost $100, not $80 as quoted. I called Verizon and was advised I could terminate service for a $300 fee as the 30-day no-charge termination period had passed. I explained I could not understand the first bill but Verizon didn't care. This is a very misleading and deceptive practice!

I called Verizon about FiOS and they said that it was not in our area. They offered satellite service, phone and internet services bundle. They never told me it was DirecTV and when DirecTV showed up to my door, I was surprised to them. I was expecting a Verizon van to do the installation. No options were ever given to me about DirecTV like HDTV or any other options. Now I have DirecTV, it goes out when it rains or when it's very cloudy. That great for the football season. I tried to cancel this and they said it would cost me 440 dollars to cancel this. They said they could not do anything for me.

Never get DirecTV. Most of the channels I don't even use. Verizon should have explained the options with DirecTV and who was providing the service. Now I am locked in for the next two years and I will probably won't be watching too much football this fall. I hope for no rain on game day.

I noticed a charge of $199 on my Verizon fios bill for "MLB Extra Innings". I called to inquire and after being transferred multiple times and kept on hold for over 50 minutes. I was told it was a major league baseball channel. I informed that I never ordered this channel but was told it was ordered from a remote within my house on a date and time when nobody was home. I informed that this is incorrect, however, they refused to reverse this incorrect charge. I spoke to a friend who told me she was charged for the same channel which she never ordered. This is a scam from Verizon and I would love to hear from anyone else this happened to.

On 3/4/2010, I turned off my Verizon Fios service which included phone, T.V. and internet. I returned the equipment, receipt I.D. #WNY1009-1102944 at the Wappinger Falls, New York location. Approximately one month later, I received a bill for $165.61 for services from April 13 - May 12, marked as final revised bill. When I called Verizon to inquire as to why the bill was so high considering I discontinued service at the beginning of the month, the customer service representative stated that I had to pay an early termination fee. I sent a check for the full amount. Since then, I received a bill every month and have called Verizon every month and was told by several Verizon representatives to ignore the bill and that my account has been wiped clean. On two separate occasions I was told that I was being billed because I did not return my equipment, at which time I told the representative that not only did I return the equipment, but I still possess the receipt.

Again I was told to ignore the bill and all charges have been credited. On 7/14/10, I received a call from I.C. Systems which is a collection agency that Verizon utilizes. Their representative, Evan, stated that when I turned off my Verizon service, Verizon's policy is to assign a new account number at the end of my phone number. The new account number attached to my phone number is 1**. Evan went on to say that a month after I terminated service, I should have received a bill, which I did, marked final revised bill (i.e. $165.61 bill). When I told Evan that I did receive a bill a month after terminating service and I paid it, he stated that it sounds like I do not owe Verizon and to send them a letter with all my proof with ref#. 3164 9565-1-29 on said letter. I mailed said letter certified mail on 7/19/10. I.C. Systems received it on 7/22/10. Unfortunately I received another bill days later for $134.03.

On 7/27/10 I spoke with a Ms. S in your Buffalo office who stated that I have been incorrectly charged for McAfee, equipment and internet service that I was not getting and with the approval of her manager she credited me back for all three services. She said I would receive a letter confirming my zero balance in approximately 10 days. To say the least, I never received the said letter. On 8/9/10 I received another bill from Verizon for $134.03 at which time I called Verizon again and spoke with a Mr. R in the Queens office. He stated that on 7/27/10, Ms. S did credit me for the aforementioned services and it was approved by her manager and given a 5 digit approval code that Verizon uses in-house.

Unfortunately he was not allowed to give me that approval code. He stated that my balance is zero and I should receive a confirmation letter in approximately 10 days. Again, I never received said letter. On 8/27/10 I received yet another bill, this time for $130.62. On 8/23/10, I called Tom T, Verizon's Executive V.P. of Public Affairs, Policy & Communications, at which time his secretary said I would be hearing from someone. The next day, I sent Mr. T an email with a complete explanation of my problem just in case, I never heard from anyone.

We applied for a new promotion a couple of weeks ago, and they did not give us the correct credit, as we went ahead as asked to pay the current bill which was $195.00. It was supposed to be a $150.00 bill the following month plus a credit of about $40.00. This was also a 2-year contract of which they are now telling us that they only have 1 year contract as well as we have to pay for the movie channel when it was supposed to be included in the package deal.

We were supposed to get HBO and Cinemax. Our phone went dead, and we hurried to another house phone and it was too late. They had hung up. They never contacted us afterward, and they did have our phone number, as this was given to them to begin with and it is affiliated with our account number. Not only did the first person on the phone not know what to do, but we asked for the supervisor of which my husband cannot remember her name as it was given fast and she then went on to something else so he did not have a chance to write it down.

This Robert person sold me a trial of Fios TV with the understanding that I was keeping my DirectTV service because I like the football package. The technician that came over to install Fios TV cut my DirectTv lines for Fioss TV use. That afternoon, I called Verizon to correct this problem and they said the tech would return the next day. He came an hour past the appointment scheduled window of time. When he arrived he stated that the order did not say anything that Robert and I agreed to. Then he stated that he would have to charge me $50 dollars per line for Fios TV. I told him to leave.

Then I called Verizon to resolve this issue at which time I told the person I want to cancel the Fios TV service. Three weeks later and a bill for triple play service, the set top boxes are still sitting on a shelf collecting dust. This Robert fellow keeps ignoring my requests to help me and he keeps giving me wrong information. Now I will be charged fees I cannot pay. What ever happened, the customer is right and maybe trying to remedy the problem. If this is a reflection or their customer service then they should be out of business soon.

Bill for a service I only used for 2 days and possible cancellation fees. I have been slammed.

I got Verizon Fios Phone + TV + Internet with HBO and Cinemax installed in April of 2010, with HBO and Cinemax free for the first six months. At that time, I was told my bill would be $108.00 and no more. Upon receiving my first bill the bill read that I owed $170.00, and I was told that this was a prorated bill; I was also being charged for HBO and Cinemax. I was also told that my next bill would be the actual $108.00 I was quoted. Then in June I did not receive a bill at all. I received my third bill in July, and to my horror, I was still being charged for the HBO and Cinemax and being overcharged for phone fees.

So, I again contacted Verizon and had changes made to my account to drop the extra phone charges and cancel the HBO and Cinemax that I was being charged for; even though it was suppose to be free. I have not received my bill for august yet, so I contacted Verizon again to see if bill had been sent. I found out that I was still being charged for the phone fees, HBO and Cinemax; but the phone services were being scheduled to be transferred over a month after the change was made. During each of these conversations, I spent at least 60 minutes on the phone with Verizon (at home and at work) and I have had no true assistance with them and this issue. No one can look at my account and tell me exactly how it was setup, what package, or why I am paying for something that is suppose to be free nor will they assist with correcting this prolonged issue.

Fios TV/Internet was cancelled at end of June 2010 and all the equipment was returned to Verizon on 7/2/10. A credit of $24.51 was left on my account, Acct #**. Verizon will not send check for the credit. They said I have to wait until October. I have done everything as instructed by them. I should not have to wait 3 months for money they owe me.

We had ordered Verizon Fios. They came to the house and installed DirecTV and told us when it comes into the area, we can have the Fios triple play installed. We had the Fios triple play installed and canceled the DirecTV. We were then charged a disconnect fee of $116 plus 2 months for the DirecTV to disconnect it through Verizon. We were charged a total of $422.00 for something we originally had called for. I can not wait to get rid of Fios. I will not recommend this to any one. We were told we as the consumer should not have let DirecTV to be installed.

When you call a company, you expect to get the service that you called for! When we called in, disagreement with this Verizon shut off all the cable internet and caller ID until the bill was caught up. This caused $422.00 in double internet, cable and phone bills. No help from either company, causing financial hardship.

These folks are the worst. Have been trying to bill me for HBO for 3 months now. I keep calling and they tell me the charge has been removed and then next month same thing even though they say they had removed the HBO package. In addition, I spend my life logging back in to email. I seem to get logged out after reading and trying to delete one email and have to log back in to view the next. As soon as my subscription is up I'm done with them.

To all of you who are doing research and thinking about getting Verizon FiOS, I implore you, I beg of you, and I pray you will never get Verizon FiOS service. On about May 25, 2010, I called to cancel my Verizon FiOS account. I was never that thrilled with the service. The box locked up regularly, voice and picture were sometimes off, and the menu's left a lot to be desired. My local cable provider, whom I had left for FiOS one year earlier, had given me a quote that was a little less and included many more HD channels. I had completed my one-year contract with Verizon and was clear to turn off the service.

The first person I spoke to, even though I had already navigated their irritating voice recognition menu to get to the Cancellations Department, said they couldn't help me and they had to transfer me to the right department. It turned out that the person I was transferred to was not able to cancel my account either, but she was conveniently able to offer me an upgraded package with all the HD channels I wanted. It was a long conversation, but in the end, Mrs. **, as she identified her self, assured me that I would get everything I wanted, and my bill would only go up from $172.61 by about a dollar per month.

This was one of the biggest consumer mistakes/regrets I have ever made. Of course, you never get your "problem bill," until after the 30-day cancellation window is over.

For over a year, I paid every bill in full and on time. When the June bill came, it was for the same $172.61, and I paid it in full and on time. I assumed that the bill was the same, because of how late in May I had called and made the changes. I figured the July bill would reflect the new plan and amount. When the July bill arrived, there were definitely some differences. Not only was the charge over $250 dollars, but I even had a new account number, and of course, there was no sign of the promised discount that made me stay with Verizon in the first place.

What was worse was that there was a "carry-over" charge of $135. Since I had always paid every bill in full and on time, there was no reason for any carry-over charges from a past bill.

The First Problem Call: 7/6/10 -- Duration 20:31. The first person I spoke with said that they couldn't help me and that the bill was right. He couldn't explain the charges and couldn't make any changes. I asked to be transferred to Cancellations, because I was angry and too busy to be bothered by terrible service. I had to explain the entire situation again only to be told that this was not the Cancellations Department again and that she would have to transfer me. I was hung up on during the transfer.

The next time I had the chance to call, I figured I would try the Billing Department to see if I could get anywhere or at least an explanation of the charge. The first person I spoke to also could not explain anything and could not refund the charges. Mind you, this is not a general customer service; this was the Billing Department. And they still could not give me any real answer as to where the charge came from, only that it was from a past bill.

Again, I asked to be transferred to Cancellations. When the lady answered, she identified her self as Mrs. E**. Of course, I asked if this was the Cancellations Department, and she said no, and that it was Billing. I wanted to scream. She asked me to once again explain the situation, because she wanted to help. I don't even know if they have a Cancellations Department. And all I wanted was my situation resolved, so again I explained it.

She sounded concerned and appeared to be helpful. She said that Verizon had recently changed billing service providers, and it looked like my last payment had posted part to the old account, but the part that was supposed to be posted to the new account never was, even though the whole amount was deducted from my checking account. She even used three-way and called an accounting person to try and get it resolved.

She sounded like she was fighting for me. In the end, she said she would have to get a supervisor involved, and either her or her supervisor would call me back within 72 hours with a resolution. She said she made all the notes on the account and that it should be resolved soon. She also said it looked like the $30 discount per month didn't go through, but she could put on a $40 discount per month for all my trouble.

When I hung up, I felt comfortable that my situation would be addressed and corrected. I felt like customer service had been achieved by Verizon. I was wrong. I never heard back from anyone, and nothing changed on my online billing. The bill was due on the 19th.

The Third Problem Call: 7/21/10 -- Duration 33:52. Now my bill is late for the first time, and the changes that I was promised have still not occurred on my online bill. So, I called again. This time, I spoke with only one person. I explained the situation, and she said she saw some notes on the account and that she would like a minute to review everything and get back to me.

After 17 minutes of listening to bad music, interrupted by Verizon commercials that I now know to be lies, she finally came back on. She cannot explain anything to me and cannot say where the charge came from. Finally, suddenly and inexplicably, she seems to discover that there is a credit for the exact amount I am over-charged. She said it won't post until the next bill. "Okay, great," I said. "So what should I pay now?"

We did the math, and both agreed what my bill should be after applying the credit. I said thank you, hung up, and immediately went and paid the amount we agreed it should be, even though my account showed a larger amount due.

Yesterday, 8/2/10, I got my new Verizon bill. Can you guess what it was for? I'm sure you guessed correctly. No credit, no adjustment, no change. Just a past due amount and a huge bill.

Verizon FiOS Customer Service is an oxymoron. It is a unicorn, the Boogeyman, or Bigfoot. It simply doesn't exist. In my estimation, 60% of them have no idea what they are doing and don't want to help anyway, 30% know what they are doing but couldn't care less and also don't want to help, and 10% really want to help but have no idea how to. I guess they are just new and will shortly be indoctrinated into the ways of Verizon. Either way, 100% of them will tell you whatever you want to hear to get you off the phone with them. They lie to get you to sign up, they lie to keep you, and they lie about fixing your problems.

Obviously, I am going to have to pay my bill in full to avoid credit issues, and I am now locked into a 2-year contract with them. So again, I implore you, I beg of you, and I pray you will never get Verizon FiOS service. That is the least I can do to help my fellow consumers. It doesn't matter to Verizon either way; they couldn't care any less.

I called Verizon to check on new service, I was told that they have a new package deal. It was supposed to be cheaper in price but has more channels than the original package. Wrong. Didn't have any movie channels, had to call about that. I had all that before but not now, got that fixed. Next 3 months my bill was different.

I called customer service, they all gave me different prices that I owed for that month. They were different than on my bill paid on what they told me to pay. I did. Now, I got this months bill should be around 162.00, wrong, 224.00. I plan on dropping them and not paying the early disconnect charge. I tried to talk to manager, I was put on hold for 30-minute, end up getting voice mail left message to call me back. Nothing. Called back again. Same thing happened.

We signed a 2 yr contract in May 2008 for the FIOS Triple Freedom bundle plan for $99.99. From the first bill there were issues with the billing and I began to keep a spreadsheet with a line by line breakdown of each itemized charge along with details of any customer service calls I made (Call date/time; FIOS rep; Call details). On one call I was told I would receive a credit for each month I was paying regular pricing. Ten months later in March 2009 I began receiving the plan pricing. Never saw the credits.

I called a few times after 3/2009 and 3 different reps on 3 different occasions (7/2009; 4/2010; 6/2010) confirmed that my $99.99 bundle plan pricing would expire February 2011, not May 2010. Since I didn't start receiving the bundle pricing until 3/2009 I was fine with that resolution and didn't worry about the credits. I got my July 2010 bill and the bundle went up to $109.99. I called customer service. The rep couldn't help me. She said she could only go back to the April 2009 bill. She asked me why I didn't call about it before. I read thru the list of dates that I did call about it. I asked to speak to her supervisor. She warned me it could be a half hour wait. I waited. One hour & two minutes later I spoke w/ a Senior Rep.

I reran through the scenario. I asked for either a credit for bundle pricing from 5/2008-2/2009 or the $99.99 until 2/2011. He said they can't go back that far and issue credits and that my contract ended in May 2010. I re-emphasized that I did not get the bundle price until 3/2009 and told him I spoke to 3 different reps on 3 different occasions (I provided him their names and the call dates) and they all confirmed contract end date of February, not May, 2011. He said he didn't know what they were looking at and that there was nothing in the logs. He said my contract ended in May and I was subject to the new price. He did not seem concerned that I had detailed records of the bills and the phone conversions I've had with customer service. I asked for the name of his supervisor. He would only give me the first name, not the last name, due to company policy. I am supposed to get a call from the supervisor within 72 hours. I was supposed to get a call from a supervisor on a previous call regarding the credits but that never happened. This time I'll be calling as soon as the 72 hours have elapsed if I haven't received a call.

I'll keep going up the supervisor ladder. I would think someone there has some common sense to realize that there is a signed contract that they have not honored and they will do the right thing. I do find it strange that on 3 previous calls, that are supposedly monitored for quality assurance, the reps were able to verify the 2/2011 expiration date but that neither the rep nor the senior rep could on this call. It makes me think that someone deliberately changed the info within the last month.

In the interim, I am going to submit a complaint with the Better Business Bureau and look into doing the same with the state Board of Public Utilities that that regulates Verizon in New Jersey.

I have been a Verizon customer since 1993 and a very good one at that. At this time, cable and phone services were affordable. Then after a few years, Verizon got greedy in that they were charging me for regulated one price, unregulated another price, plus taxes and other unrelated charges. While reading about unregulated charges, it stated that this charge is optional. In my interpretation, I assumed that optional meant that I didn't have to pay the amount stated. I deducted the unregulated amount and sent my payment in. I continued to ignore the unregulated charges for about three months. Lo and behold, Verizon kept adding the unregulated charges to my monthly bill and even threatened to discontinue my services all together.

At this point, I had no choice but to speak to billing. I did ask about the statement of "optional" relating to the unregulated charges, which was more than my regulated charges. The representative informed me, in no uncertain terms, that I have to pay the full amount and that I should have disregarded the statement of "optional". This was one ploy that I wasn't going to take anymore, so I discontinued my services with Verizon and turned to Comcast. Comcast was an OK internet provider, but terrible on phone services. They just couldn't seem to get rid of the statics and phone drop when I receive a phone call. My party keeps on telling me that something was wrong with my phone.

I changed phones several times, but kept getting the interferences. Comcast sent numerous technicians, but the problem persisted. I paid for in-line services, which the technician kept checking; changing the plugs in the wall, had me to disconnect the phone for about 5-10 minutes, but the problem never ceased. At the same time, Comcast kept on increasing the monthly bill and I kept searching for other providers. Finally, I got so tired of the high monthly bill, the inefficiencies of their technicians and the constant phone problem that I said to ** with it and went back to Verizon.

I contacted Verizon on April 20, 2010 and spoke to a Ms. ** regarding triple bundle services. Ms. ** was very pleasant to speak to. She gave me the price of $69.99 per month for 6 months, as stated by the letter that I received for a returning customer. I was also informed that I can call retention the following day to see if they were offering any other promotions for a good standing customer returning back to Verizon. When I called the following day, April 21, 2010, the entire charges were changed from what Ms. ** quoted. I asked to speak to a supervisor and was transferred to at least 3 representatives, who informed me that Ms. ** should not have given me the price of $69.99 and that this was a $99.99 per month service for the triple bundle. I was very disappointed and my joy for coming back to Verizon seems doubtful. Although in the back of my mind I had negative thoughts, I decided to wait a few days before calling back to speak to a supervisor.

On April 27, 2010, I spoke to a Mr. **. He didn't want me to cancel my contract and offered me the following rates: $49.99 for the first 6 months, $79.99 from 7-12 months and $99.00 from 13-24 months. Mr. ** also informed me that I would be getting HBO and Cinemax free for the first 3 months and that it would cost me $5.99 each from the 4th month, $5.99 each for 3 Motorola Boxes, $5.99 per month for their Anti-Virus protection, a $10 credit from the Triple Play Bundle through April 25, 2012 and a special promotion of $15 for 12 months through April 4, 2011. But my first bill was for 2 months at a rate of $129.30. The agreement was mutually satisfied and a payment of $129.30 was received by Verizon on May 27, 2010.

On April 28, 2010, I received a call from Ms. ** stating the very same charges that Mr. ** quoted the day before, but she added that I should be getting the Virus Protection free for 12 months. As of this date, I have not received the Virus Protection free, not even for the first 3 months that I have been with Verizon. They have been charging me $5.99 per month for 3 months. My June bill was $52.31, which included the $5.99 for the virus protection, but I wasn't able to see anything on HBO or Cinemax. I kept getting, "You are not authorized to view this service". I called and spoke to a representative on June 15, who checked my account and saw that HBO and/or Cinemax wasn't turned. She apologized and waited on the line until I was able to click the 400 number series with the remote control.

For some unknown reason, the representative did not turn on Cinemax and I just didn't want to go through the rigmarole of calling Verizon back the same day. When calling Verizon, you have to endure patience and have the time. It is very aggravating. First, you have this voicemail that goes through a series of questions, stating it is trying to get you through the right department. You have to state your telephone number, which the voice repeats and says it wrong. This voice says that she can help you if you want to pay your bill for internet, phone or TV and you have to chose one, because it never says bundle. The voice asks you to state your account number or punch it in the phone. She then states that I have your account.

In the meantime, I keep repeating "agent, agent, agent," but the voice ignores my plight. Finally, I just ignore her too and it says I will transfer you to someone. This is another 30-40 minutes wait and gets you to the wrong area. I live in Virginia and the rep on the phone states that they are in California or Manila. I will have to be transferred, which is another 30-40 minutes wait time. Finally, someone answers and asks you for your telephone number, your first and last name, for security reasons, the last 4 of your SSN, your street address, zip code and then the reason for your call. Then he/she says, "I am sorry but I have to transfer you to another number" and the phone goes dead. I have already wasted 2 hours or more wait time and you have to start all over again. Very annoying and frustrating. It seems that this is a game of shear frustration, deception, discouraging and a ploy to Verizon as a decoy for us customers to get our blood pressure so high that we just give up.

Comcast received my payment of $52.31 on June 29, 2010 (remember that this amount was to be continued for 6 months), but my bill for July is now $72.46, which is due on August 9, 2010. I spent all day on Monday, July 26, on the phone without any results as to why my July bill is now $72.46. One individual stated that I am getting a better deal than the $52.31. I am not sure if the representative(s) listened to what they were actually telling the customers. I specifically asked to speak to a supervisor on three separate occasion and was told that I have to speak to another representative. When I said that as a customer, I have the right to speak to a supervisor, I was asked "where does it says that you have a right to speak to a supervisor?". As of this complaint, I haven't been able to speak to a supervisor or given the name of a supervisor. I was told that they are not authorized to give me a name or even transfer me to Mr. **. Very strange business going on there at Verizon.

Since I couldn't speak to a supervisor, I asked why I was being charged $5.99 per month for the last 3 months for virus protection when it was free for 3 months? The representative checked and said that I would receive a credit for $17.97. Then I asked again why my bill for July is now $72.46 and my bill for June was $52.31? He put me on hold, came back and said, "they took the $15.00 promotion away, because I was getting too much discount". I became inflamed and demanded to speak to a supervisor. I was kept on hold for almost 60 minutes, when the rep came back and said "are you still there?". Aggravation, deception and decoy is now in play - a waiting game to see if I would have hung up. Before I could say anything, I was put on hold and finally disconnected.

I tried calling back later in the day and went through the motion of listening to a voice - very irritating. Finally, someone answered and said that her system is not working and that he will transfer me to another rep, but transferred me to a non-working number. My blood pressure is up, but I am not giving up. I logged on to my computer and went to Verizon's Live Chat. The connection was for DSL. I asked to be connected to a FIOS rep and given an answer that I will be transferred. When the FIOS block came up, it stated that they were closed for the day.

Verizon internet, Fios(TV) and telephone went out in a thunderstorm last Sat July 10, 2010 around 12-1 PM. I luckily had a cell phone and began calling Verizon to report this problem. The 1st call I was on hold over 23 minutes and gave up that attempt. I then called 4 more times that afternoon and evening and each call, I was on hold for a minimum of 23 minutes (I gave up on these attempts as well). At 10:20 Sat evening, I finally get through to Kashi from Utah and am told that they cannot do anything until Monday but I should call again the next day and see if there is any way that I can get help before Monday and be sure to call during regular business hours.

I started calling again Sunday morning at 8:15 AM EDT, once again the hold is intolerable. By the way, on all of these calls I went through the ridiculous voice prompt system all to no avail. Finally, at 10:20 am, I reach a live person and again am told that nothing can be done until Monday between 8 am and 5 pm (the associate, Anouk from Utah advised that there is nothing else that they can do to give me a more reasonable time frame other then my entire day). I called again Monday morning, was on hold for 18 minutes, got through to a person who empathized with my situation and advised needed to put me on hold to see what he could do about getting a time frame for me. At last, someone who understands customer service -not really!

He disconnected me! The service was finally fixed Monday (the problem was the Verizon equipment outside of my home) but the customer service damage was done. I called Thursday July 22nd and spoke with Ms. T. to cancel all of my services and was assured that they were canceled as of that telephone conversation. Not a word of what I am supposed to do with the Verizon equipment just "Okay, sorry to see you go and your account is closed".

Monday July 26th, I decide to take the equipment to a Verizon Store and return it all, I was told by John (a very nice young man) that my account is still active and he was going to give me a telephone # to call. I had John call this # from his desk right there in the store, I spoke with a Mrs. L., who could care less that I was cancelling but she assured me that she would backdate the termination of my services as of Thursday July 22, 2010. I am submitting this complaint in the hope that your organization informs Verizon of their absolute lack of customer service. I sent 2 similar emails directly to Verizon since this situation, hoping that they would most certainly be concerned about losing business but to date, no reply. Thank you for allowing me this opportunity.

I signed up with Verizon triple play and was told that the bill would be $79.95 for six months. I got the first bill, it was almost $180.00. I paid thinking that I was paying one and half months. Then I got a bill of $206.70. I called and asked what was up with that high of bill? I was told that I am paying rent on boxes and charged for install. I was not told this at the start of the contract. Also was told that I will be charged at least $160.00 per month. When I signed up, I was told I would be paying $79.95 for six months and then $109.00 per month for the remainder of the contract plus tax. Please help.

I had Verizon FiOs installed for internet service. The first month it worked okay. Then suddenly I had zero internet connectivity. I tried calling Verizon numerous times for assistance only to be put through their phone menu hell. I also tried to submit requests for assistance via email at my workplace. Verizon did try to contact me numerous times but only to sell me new services! Finally, I got through to a Verizon rep who wanted to walk me through the trouble-shooting process (which I'd already done myself). I told him to send out a technician ASAP or I was going to cancel the service. Also advised him that Verizon FiOs is the first and only ISP that has given me such horrendous technical problems with zero customer service assistance. Basically I'm paying for a service I'm not getting.

About four months ago, I was playing around with my Fios cable and I decided to check out their widgets. While looking at the baseball widget, there was a link that said to follow your team, click OK here. Never mentioning anything about a charge for it, I assumed it was free with the widgets. My next bill contained a large charge for this service. I contacted Verizon and the representative told me it would be reviewed then removed.

Four months later, it is still there. When I contacted Verizon, again they told me it would not be credited to my account, saying that I had been watching it, which I never did and now they are withholding my bill so that they could disconnect my service and force me to pay the full balance. I am currently waiting for them to disconnect my service. I will never deal with Verizon again.

When trying to get a channel that was in my package it took me hours on the phone and internet until it was determined that my DVR was defective and they would ship me a new DVR. When I got an email confirming the shipment and the details of how I would have to program the DVR and Remote. I tried to email them twice to tell them it was not my responsibility to program the equipment and didn't think I was capable of doing it and I said I wanted a Technician.

After 2 emails and never getting a response I went on the Chat Line. The agent was rude and uninformed. I stated that all I wanted to confirm that I was requesting a Technician and he kept arguing that I was entitled to that channel. I told him that the agent on the chat line the previous day determined that the DVR was defective after staying on the chat line with me for hours. I also told him that the FIOS listing showed the channel was in my package. He went so far as to say he knew well than whoever gave me the information.

I waited till the next day finally after a couple of hours going through I don't know how many numbers, I called an agent made arrangements to send a Technician. By the time the Technicians came I already had received the DVR by UPS. They looked at the wires determined that there was a loose connection and I have a DVR that has to be returned by UPS. Even though it is post paid why should I have to go to the UPS office? I am a senior citizen. Now I got my first bill as I just got FIOS 6/23/2010. The first bill includes the partial bill of the beginning of the partial period.

When I get the bill it is inaccurate. I signed for a package without any additions which they are charging me. The partial bill for the 14 days should be a little less than 1/2 of the monthly bill and they are charging me almost as much as the whole monthly bill. Called billing and after I spoke to the agent for a few minutes he said this is Verizon you need the Fios Billing. My bill says Verizon. When they switched me over and let me hold on I heard a recording that Fios Billing was closed (SAT) and call back Mon. How could one billing for Verizon be available and not FIOS? The customer has no control over the phone numbers. There are tons of phone numbers but they all go to the same automated recording. I have emailed them and have reviewed the bill and stated that I would not pay any amount except the contract amount for one month plus the extra 14 days.

Today I tried to redeem my Rewards Cards I put the Redemption Code that was emailed to me and it showed invalid. I called the phone number which is provided for any problems. I spoke to a supervisor, Marcel ID# **. He had the same Redemption Code as I had and he told me he would report it to Verizon and they would have to issue another Redemption Code. I would probably hear between 7-10 days. I explained I only have less than a week to resolve this otherwise the offer will expire.

I moved from my previous address where I used Verizon for home phone and FIOS internet service. I disconnected my home phone service and asked Verizon to convert it into a business forwarding line. I assumed the FIOS service will be disconnected as well. After a month, the business forwarding still does not work, however, I got a bill for the FIOS service for the month I've moved out!

I contacted Verizon and each time when I tried to call, it went to an auto-answer system; it was very hard to reach a real person. After a long time reaching a person, it took tens of minutes and after that, the phone will be disconnected without any problem being resolved!

People who tried to contact my previous home phone could not reach me. Also this new bill comes as $46.15 for nothing!

They have not called or contacted me. I have sent them another email today. They will not transfer me to the correct department for my complaint. I sincerely believe they put something in the notes section of my home file. I have been getting the runaround for over 2 weeks.

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When I arrived home on Friday, July 9, 2010, I was without a dial tone, and my landline no longer rings in my home. All calls go directly to voice mail. When my phone did ring in my apartment (early last week), another household picked up the phone at the same time I did. We discovered our lines were tied together. My home phone evidently is ringing in someone else's home. To date, I have taken off three days for Verizon to fix this.

I am on the phone with them now, and they are asking me take off another day, 7-16-10. I am holding for a supervisor. I find it ironic they never put me through to speak with one, even after holding for over 10 minutes. No one answers. Same as last week, I was transferred back and forth to various departments with no results. I am being given the runaround by Verizon and the repairmen, and they should be held accountable for this. Does anyone follow-up on these complaints?

From: FCCInfo@fcc.gov (Friday, July 09, 2010 at 5:52 PM) Thank you for contacting the Federal Communications Commission (FCC). This is an automated message to confirm that we have received your correspondence. We will review your information to determine how we can best serve you. If you need to send additional information, you may reply back with this email, leaving the case number (example: **) in the subject line, or contact us at our toll free phone number 1-888-Call-FCC (1-888-225-5322) and reference the case number.

To: FCC (7/9/2010 at 4:10:42 PM) Several weeks ago (3rd week in June), I had my home telephone service transferred to my new address at **. This week, I ordered the Verizon FiOS Bundle which included an internet service. The Verizon rep confirmed the installation date as 7-9-10, and I received an email stating 7-9-10 was the installation date for FiOS.

Verizon called from the truck today in my area on 7-9-10, and they stated they had the wrong address--an address from almost 3 years. It's completely in another city. The FiOS tech stated I would have to call and re-schedule the Installation. The Verizon techs on the street are the worse. They haphazardly read addresses on the order. But how do you mess up an address when you were just there? Verizon had the new address; they had just installed our home phone 3 weeks ago.

"humans make mistakes," and they would not let me speak with a supervisor. I spent my day in the office back and forth with Verizon customer service.

Again another day home.

I am on my way to getting "clear internet" phone and internet service. This is bad. Someone needs to monitor the Verizon reps on the street, the ones in the trucks in the various neighborhoods.

I am very upset and displeased with Verizon Fios telephone service. My mother has service with Verizon Fios and they made a mistake by cutting my mother's home telephone off. My father passed away on June 20th and about 1 week later, my mother called to change bills over into her name. All Verizon was supposed to do was change the account over into my mother's name. She paid the bill in full that was in my dad's name and they stated it would take a week before the service is transferred into her name.

Well next day, after speaking with a Verizon customer service rep, they made a mistake and cut her home phone off. My mom went to the local Verizon office in Denton, TX three times and called customer service several times, only to spend several hours on the phone with customer service. They kept saying they didn't know what happened and can't help my mother. We have been calling and dealing with this for 7 days now and still, no phone service. Thank you Verizon for not turning the phone back on because nothing was supposed to be cut off. My mother is a senior citizen and just lost her husband she was married to for 45 years. Verizon disconnected her phone for no reason. They made a mistake and they should pay for that. My mom is very stressed over this situation. She just lost her loved one.

In setting up a Fios package, he told me it would cost $100.00 for the first six months, then $110.00 for the remaining 18 months of a 24 month contract. I got the first bill, and it is $115.00 for the first 6 months. Who knows what it will be after that. I have tried contacting Mr Lou ** and of course, he will not return calls. The first bill arrived after the 30-day worry-free cancellation period. So. of course, Verizon now wants their $300+ cancellation fee. They are scamming. This constitutes fraud since I did not agree to paying $115.00+. I will see them in court.

I had a report that I was being charged for HBO and Cinemax when I cancelled the service, and my bill was high all the time. They corrected the bill and told me I owned $84.00. Then I never received a bill for May and June, but when July came, I got a bill for $464.90. When I called them, they told me I have not paid a bill for two months when I never received it.

So I asked for a breakdown from February to now. They sent me February and April that never got any other breakdown, so I don't pay what I'm being billed for. I need some assistant. I feel I'm being ripped off by Verizon. Please help.

Fios recently became available in Joppa, MD, and I was visited by a door-to-door sales rep who told me what a great deal it was for me to upgrade my exisiting Verizon DSL to Fios. I knew I would be moving in about 6 months, so I told him I wouldn't qualify for the 2 year deal, and was very put off by the enormous termination fee. He said as long as I transferred the service with me it was okay. I told him that many apartment buildings in Philly have their own internet setup and don't allow individual tenants to set up their own service with a different provider.

I talked to several Verizon employees over the phone in addition to the face-to-face salesman while being sold the Fios upgrade, and all of them assured me that since I could not transfer Fios to my new apartment I would not be hit with a termination fee. I'm preparing to move at the end of July, and called Verizon last night to set up service cancellation. The rep I talked to was very rude, and said that I would in fact be charged with a termination fee. His only justification was that it was "my choice to move" and he said anything I was told at the time of sale was inconsequential, and the only thing that mattered was the fine print of the contract.

I asked if there was anyone else to speak to, he said "no", and then "have a good day" and hung up. I've never felt so cheated and powerless. I couldn't even sleep last night. $360 termination fee -high anxiety, loss of sleep, anger, frustration, tension headaches, indigestion

I pay about $200 a month, every month for Verizon Fios. I signed up because they were giving special deals to new customers. I was suppose to get a free laptop. That obviously never happened. I've always like Verizon, and I thought Fios was a great thing. Having on demand and all the movie channels. Recently one of my DVR/HD boxes have been acting up. I call them and was on hold for 30 mins until I was able to speak with a customer representative. He pretty much told me to reset the box and do all the things I have already tried before calling them. Here I go wasting another 30 mins resetting the box and unplugging and plugging things back in. Still gets nothing fixed. So he then tells me to send someone out, I will be charged $25 or more? Seriously? I pay $200 a month and when I have a problem you're gonna charge me to send someone out? I tell them they need to switch out the box, yet they keep telling me no no it's probably my wires?! That's a good one guy! As soon as my contract is done, I'm switching back to direct tv!

I canceld my Verizon Fios Internet service few months ago because I had to move. I called them for my final bill, one lady said "your final bill will be automatically charge from your credit card." I believed and few weeks later I got letter from debt collect company for '$11.88'-I.C. SYSTEM. I called Verizon again...they said, "We can't do nothing with now, so just pay it." I asked them, "Still have a phine record?" They were hold me about five min and they said "No." It is something wrong...just $11.88 for debt collect company? My creidt score will be go down because Verizon didnt their job. God bless America!

I moved in to the area (Cerritos) in October of 2009. I needed land line and an internet service and Verizon happened to be the local carrier. So I called for a phone line service and they asked if I'm interested in the package deal which included FIOS + Internet + phone line. At that time it was a great deal so I got it but the sales lady NEVER mentioned 3 things.

3. That the penalty fee for early termination is $175.

None of these were mentioned and I believe it's deceptive practice on Verizon's part in never disclosing the above mentioned disclosures.

was sold fios service from a verizon salesman and was told and given a paper to receive $200 gift cards once service was done. service was done and no gift cards, called salesman and verizon and they said sorry not much we can do... its been two months

I signed up for bundling back in Oct. 09. I was not moved in yet and also said i wouldn't be adding Direct till Jan. 2010. NP With hi speed, unlimited local and long distance, and Direct TV. My bill was $96 for all three. Every month Verizon has a new reason why this has not been done. This mon th they say I can't get Direct because I was already a customer. My bill was $190 I disputed it and It went to 122$ I sent in $100 and 2 days later after crediting my account with $100 the balance was $169. I cannot deal with this.HELP

my personal experience with Verizon is too lengthy to enter here. I am describing my friend's current issue. I am the last in a line of people who have tried to help her with this issue. I spent 2 hours today and nothing is resolved. A couple of years ago, my friend who is a retired teacher from a well know local private school, had me set her up with a low cost basic local phone service and DSL internet from Verizon. She has used the services happily for all that time. She got an unsolicited call asking her if she wanted FIOS--she said "no thank you" and forgot about it. She went on an extended trip home to visit family in Spain. When she returned...she had no phone service and no internet. She is 77 years old and lives alone so the phone is very important.

She used a friend's phone and spent time trying to get her service back. She even spoke to a Spanish speaking rep when nothing was resolved--thinking her accent may have been a problem. She was assure all was solved..nothing happened. During the ensuing days both of her sons called on her behalf, her daughter in law called, many friends called . Her service had been cut off 5/22 and was not restored until 6/3. The DSL did not work when the phone was restored so I went to try to help--only to discover (after 2 hourse on the phone) that she had Fios phone service and no internet --when questioned about this "who authorized her service to be changed to Fios and when?" I asked...there was no answer. I had in my hand her May bill dated 5/1/2010 and red the service rep a note on the last page FCC regulations require we verify any requests for changes to your account, because we were unable to verify the requested changes we could not change your account. the note continued to recommend she phone the given # if she wanted these changes.

I asked why changes were made 5/22 if they were unable to verify? She was out of the county and lives alone so no one at her # could have verified changes--the customer rep had no answer for this.I had already spent at least 30 minutes on hold and spoken to 3 customer reps--solving this issue was no one's department. I was told to call Fios sales, then call Fios tech support, then call verizon account services. Then I was told I would need to speak to an "expediter" and I waited 30 minutes and 43 seconds for the rep who was "helping" me to come back on the line to tell me she had found someone to help me--I was then disconnected! My friend still does not have internet

1- they promise packages with great discounts only to find out that none is true and you will charged very high pricing later.

2- bill inflates , without notice, from 150 to 600 over one billing cycle, and you need an accountant to really figure it out

Verizon provides their FIOS service which includes TV, internet, and telephone. In the Wahington, DC area, ALL TV service providers EXCEPT Verizon provide MASN2 in HD format. Verizon is providing sub standard service.

In March 2007, I had installed Fios. I was insured by the people at Verizon they will take care of switching billing services and disconnecting the DSL service. I received a letter of collections in 2008 from a collections agency for services I did not owe for April to May of 2007. I was in talks with a representative with Verizon and agreed to make payment to not ruin my credit and in turn request in writing from Verizon a credit for this. Verizon never responded to my letter. I received a letter from the agency receiving payment in full. I let it go.

In March 2010, I receive a collection letter from a different collection agency for the same services in 2007 that I did not owe. I called the agency along with faxing over disputed information. I was advised already on my credit report and if Verizon thought I owed, they would pursue me. And it would be best to contact Verizon as well. Well, I was on the phone at work, mind you, because I knew it would take forever to get through. I got transferred 10 times and disconnected once. Only one representative tried to help and we got disconnected. I called back and got another rep who rather I go through everything again vs. taking my old account number and finding the person who was helping me 1 minute prior.

I had to take a little break before I screamed and called back for round 2 later on Friday, April 30. I was transferred over to another rep again who could only tell me my account has been closed for years and could not assure me that I will not receive any more letters or be dinged on my credit report. And this person could not provide me a letter stating my account has been paid in full. His only response was since I was placed with an agency, he could not pull my information, which is a lie. But I ended up having to hang up defeated and hoping the collection agency researches and lets me off the hook. Verizon has gotten to be so big they do not care about their customer. And for me to again see a charge I did not owe and took care of 2 years ago shows that they do not keep good records either. If I didn't like the service I have, I would get rid of all Verizon. Even then my one little account would not affect Verizon's bottom line.

I paid for Fios HD but could not use it because even though you would receive hook-ups to use on your television, you would still need an HD television to receive full use of Fios HD. I had hundreds of HD channels I could not get, so I sent the HD receiver back. I was told to pay my pass due bill by a certain date to receive my $200 gift card. I did not receive my card because the new bill was applied to my account and caused me to be disqualilfied. I paid $4.99 per month for Startz play and could not get it. I tried calling and emailing but kept getting transferred to another rep, so I never used Starz play. I spent a lot of time trapped in a telephone tree trying to resolve this matter, I never did.

I checked my Verizon bill as they had a three month free trial for HBO, you just have to cancel it in time, which I did. I was surprised to see my bill was larger and when looking at it, there was a charge for MLS Direct Kick at $79.00 payment one of 3 for $26.34. I didn't know what this was so I called them and they told me it was for a Soccer Program Package. I never signed up for it, my wife didn't nor my daughter. I told them to remove it and they refused. I can understand why as people order something and then try to return it, etc. However, this was not the case. It was never ordered by us. They went on to say which box it was ordered on and when. Well, it was ordered at 10:57 on a Wednesday night. Everyone in my household is sleeping at this time on a Wednesday. If it was on a weekend, perhaps one of my daughter's friends on a sleepover may have ordered it. But that was not the case. Regardless of what they say happened on the box, it was not ordered by me, my wife nor my child.

I switched to Verizon several months ago for their Fios triple play. The bill has never been correct, and in fact, they didn't even send a bill for months. The charges are much higher than advertised, and this whole experience has been a nightmare. I am leaving Verizon as quickly as possible, and will gladly participate in any class action suits to recover money they fraudulently are billing from customers. It amounts to about $1,000, and still increasing.

I live in a building which only offers Verizon Fios service, no landlines or DSL. I am disabled and rely on my internet and use internet phone. Problem is Verizon is so costly; $57.99 a month for internet only and I have no other option. If I have choice of DSL, it would only cost $25 a month. Verizon often offers special deals, but I have been told that because I already have an account, I am not eligible. There needs to be some kind of competition! Verizon service sucks. It is slow and customer service is horrible.

I live in a building which only offers Verizion FiOS service - no landlines or DSL. I am disabled and rely on my internet and use internet phone. Problem: Verizon is so costly, $57.99 a month for internet only and I have no other option. If I have choice of DSL, it would only cost $25 a month. Verizon often offers special deals, but I have been told that because I already have an account, I am not eligible. There needs to be some kind of competition! Verizon service sucks, it is slow and customer service is horrible.

Ever since FiOS lines were put into my neighborhood, I have had trouble with the phones. Verizon tells me it is water getting into the lines. They are out here trying to repair it almost daily due to my constant calls to them. They keep telling me to switch to FiOS. But the FiOS plans are much more expensive. I just called Verizon again because the phone line is so bad and was told that they will not replace my copper lines and need to switch to FiOS. Supervisors are not calling me back and I can't get anywhere with them.

On top of all of this, they continue to send me a monthly phone bill with a few dollars of credits for lack of service. I went online and can't find any department or name of anyone to contact at Verizon to issue a complaint. I called some friends that work there and each one of them told me that the company will not do anything for me because they want everyone on FiOS. I firmly believe I am entitled to the service I signed up for and should not be forced to take a different service at a higher price.

I signed up for FiOs service on a promotional offer for $109.99 per month for phone, TV, and internet. Installation was done on 3/22/10. E-mail site was not accessible for a full weekend after installation due to "maintenance." Every evening, between 7pm and 10pm, e-mail access was unavailable. Verizon sent separate long-distance bill in my name for calls made after FiOs was installed. FiOs agreement is for free unlimited long-distance calls in the U.S. (These were local toll calls.)

The FiOs account was in my husband's name. They pulled an old account record from over 5 years ago and used my name and contact information from that old account to invoice me for the long distance. 4 calls to Verizon customer service yielded no resolution. The rep told me not to pay it. But outstanding balance could go to collections and thus ruin my credit. Another rep told me that it was probably an old bill I forgot to pay from before. No, the calls billed were made right after the installation on 4/22 and 4/27/10.

My husband had talked with Verizon Customer Service at least 3 times per week in 3 weeks about the e-mail site not being accessible and the long-distance charges. Each call was at least 30 to 90 minutes with no resolution. He was transferred around to different reps who could not help him. Finally, he asked to get out of the 2-year agreement, because he could not access his email in the evenings, the only time he could do it from home.

Verizon held us to the $330 early termination fee, in addition to the current charges of $140. The service was unacceptable, and the lack of resolution to the long-distance charges and the way they invoiced me using old account information is highly suspicious. This might constitute a violation of privacy, as I did not agree to any such services outside of FiOs.

I just received a bill from a bill collector letting me know I owe Verizon $43.50. A year ago, I signed up for a bundle from Verizon that included TV, phone and internet. However, Verizon and DirecTV were unable to install the requested services. I cancelled within three days. I called Verizon sometime that week to make sure everything was on the up and up and that our contract was over. They said yes, everything was settled and I thought that was the end of it.

Let me repeat, I never had phone service or anything working in my home. However, a year has passed and I get a bill collector sent to me stating I owe Verizon (now the bill collector) for an over due bill that I never paid. But here is the funny part, I never got a bill from Verizon. I never had service with Verizon. Someone in their billing dept screwed up and got lazy. Now I have to prove this or my credit gets dinged.

On March 8th, I contacted Verizon to request installation of their new FIO bundle system. I was assured by the agent that what I would get would be FIOs and I accepted and ordered Internet, TV and Telephone. To my surprise, and after installation, the service was not FIOs and the TV was from DirecTV. I was told that I had until the 8th of May to cancel if I was not satisfied.

I was not satisfied with both the Internet service, which was considerably slow and not wireless, or the DirecTV which includes 512 channels of which 500 are commercials and sport. After I had realized that I had been deceived by Verizon and that there was no FIOs in our area, I decided on the 13th of March to cancel DirecTV, cancel my phone service and request wireless Internet access only.

Although it has become evident that customer service in the United States has declined dramatically recently, I have never experienced such ineffective, rude, and careless customer service as that of both Verizon and DirecTV. Although I had not dealt with DirecTV at all, when I asked to cancel, Verizon customer service asked that I contact DirecTV directly. When I did, I was absolutely surprised that they would charge me $450 for cancellation. They said, their policy was cancellation should be within the first 24 hours.

Phoning back and forth between Verizon and DirecTV, I was unable to get anywhere except waiting on the phone for hours and basically told that (1`) it is not Verizon's problem (though I had contracted with Verizon only) and (2) that I had to pay the $450 no matter what. It became evident that the whole operation is a scam and is a conspiracy between Verizon and DirecTV to defraud the public. In addition to the time wasted on phones, the stress and the feeling of having been taken and defrauded, I am required to pay money for which I have received no service.

I was a Verizon online Fios customer for three or four years. My monthly billing was $40.00 per month. Last year Verizon raised my bill from $40.00 to $70.00. I cancelled the service. I called and the Verizon agent gave me credit. Later on they sent me a bill again. I called but agent was nasty because I was not a Verizon customer. I requested please provide me backup monthly statement but they refused to do that. In the past I never received a bill, just money deducted from the credit card. Please resolve the issue.

Not only were games played with me as they were all the other Fios customers and regarding billing, I now cannot get my money back that Fios owes me! For almost one year, I have been getting an invoice which shows a credit to me of $29.95 but they are not returning it and every time I call, no one can find my information!

I'm tired of this and this is why I cancelled Fios because their customer service sucks and now I have to fight for over a year to get my money back!

I have Verizon FiOS and have had it for some time. Last night, March 26, around 12:30 am, I was working from home and my service went down. After spending 15 minutes on their forced automated system, I was finally told that I actually had a problem and needed to speak to a rep. Since I was trying to finish up work, I stayed on the line until a rep answered. I was on hold for over one and a half hours. When I did speak to them, they said that there was a major outage in Washington and that they had no ETA, but expected it to be up by 7 am. I have had issues with their "router" and it was specific to my resident.

Why couldn't they just use their automated system which required me to uniquely identify myself to tell me they had a major outage so I could go to bed and get up early to continue working? The general attitude and the way I am treated is very upsetting, as this is not the only incident. I felt frustrated in how they treated me. Also, there were no apologies about it being down, much less a mention of a discount on the next bill due to such an outage.

Last year I ordered Verizon Fios internet. They said I required a $125 deposit for the service. I paid the deposit. After 2 weeks the service stopped working, so I cancelled it and told them I was not happy with them and returned the equipment. They said I will receive my deposit money back since that does not belong to them, especially that I didn't have their service anymore! I also got charged money I shouldn't have so that was another reason I didn't want their service. The people all told me it takes up to 8 weeks to receive the $125 back. 12 weeks had gone by and I still received nothing. I had spoken to 3 different people after that and all they kept telling me was that it was coming.

They made me fall behind in bills for holding my money because when they had told me it was coming, I was depending on it. Two weeks ago I spoke to a woman who claims her name is Ms. W. and told me that number above is her number. She said she was going to investigate it and call me back in 3-4 days. 2 weeks went by and had left 2 messages and no call from her. I know there may not be anything you can do for my money. I just want you to be aware of how they scam and lie. If this complaint will go through, I hope others could be aware on how they take your money. If there is a way they can see I complained and can get my $125 back, that would be great. Thank you for your time.

I have been a loyal customer of this company for many years. I use Verizon as my home phone service provider, and most recently for TV and internet. I received my bill for the amount of $635.75. As I was reviewing my bill, there were three international calls totaling $194. These calls are not mine. Not only was I not home on that date and those hours, but neither do I make international phone calls nor recognize the # to where these were made. After numerous attempts to reason with this company, I was not able to get anywhere.

First my phone service was interrupted, then my internet, and lastly today when I reached home, my TV service is off. I pay a very high monthly fee for these services and it is not fair to penalize me for this problem without looking into any way they can help me or determine where these calls are coming from. As of today, I am getting these services provided through another company service provider, because with two children, these services are essential to my household.

I ordered Verizon Fios back in 12/11/09. The order has been incorrectly billed and every time I call for billing info and what I ordered, no one can help with billing, the bundle I ordered should have been what was offered. I was supposed to get a corrected bill since 12/09, to this day 3/9/10, it has not been corrected. Online, it states one bill and when I call to confirm what I owe, I'm given another amount, so if I pay what's online, I'm over paying because the amount is higher than what I should be paying for the original account.

I have filed complaints with BBB, Consumer Affairs and FTC and only heard from Consumers Affairs and the BBB, FTC has not responded. I need some rectification regarding this matter. I have spent the last 3 months trying to correct their mistakes. I also spend countless hours on the phone with people that are not equipped in handling certain accts or they send the calls to a dept that have no knowledge as to why you're calling.

I have nothing but anger with Verizon. After 20 some years with this company and a faithful subscriber, you would think they would want to do well on their mistakes. I have gone the extra mile to find someone that's willing to help me, but can't find someone who is willing to go that extra mile. Please advise me on what I can do to correct my billing and account. Thank you. Get what's owed to me, credits and rebates, as well as an apology from Verizon stating they made many errors on my account and order, including compensating me for the hours and trouble trying to correct their errors and mishandling my account.

Verizon promised we could save money by switching to FIOS for my business and when I entered my business office, I found a DirecTV cable box and cables shooting out of the walls. My office was a mess. We don't even have a TV in our business. They installed a satellite dish without our landlord's permission too. Now, I keep getting bills after three phone calls complaining to DirecTV to remove the crap from my office. I am now resorting to legal action against them and will be charging them $200/week until they remove the equipment from our place of business. These guys are crooks and this is a big Verizon FIOS DirecTV scam going on in NJ now. Please warn people.

I talked to two different cold retention specialist and asked them if they could help me. I am going into hospice and need to break the contract. I only have three months left on this contract and told them is was no fault of my own that I had to break this contract. They were cold and said it didn't matter that I was dying that I still had to pay $179 break fee. I can not pay this and since I will be dead in a few months they will not get their money. I just wanted to let every one know how cold they are.

After repeatedly getting promotions for Verizon Fios (through direct mail, phone, and door-to-door), I agreed to switch my former Verizon phone/Internet/TV package to Fios. Under no circumstance or instance was it communicated that I would continue to be billed by DirecTV which provided the TV portion of my bundled service, unless I proactively and directly cancel through DirecTV. I'd also be liable for an $20 early termination fee. I'd paid $63.29/month for the past three months for the DirecTV service (billed by and paid to Verizon as part of the bundle) which I was no longer using since I was also paying for and accessing Verizon Fios TV.

All of these services, before and after the Fios installation, has been billed as a bundle by Verizon and yet Verizon is not taking any responsibility toward overbilling, not communicating the ramifications of switching or providing customer service. I can get no assistance as Verizon keeps transferring me to DirecTV without notifying me that they are transferring me outside of Verizon. DirecTV cannot/will not help me or issue any credit for past paid invoices and I can understand that this is not really their issue to resolve. However, I do think this is Verizon's issue to resolve.

On 2-12-10, I contacted Verizon to inquire about their FiOS services. I currently had Time Warner and had an issue with needing boxes to receive more than 31 channels (I was sold 120 channels with no boxes). So after 2 years they no longer were going to give me a credit. I did not want to change services, however I have a budget to work with. I spoke with a sales rep named George *** and he provided me the triple play bundle with over 280 channels and 25/25 internet, home phone service for $69.99 per month for 6 months. I would receive a Multi-Room DVR for $19.99 per month and 2 extra boxes for free to have DVR service in 2 other rooms. I was to receive HBO and Cinemax free for 3 months and also 14 days of free service to download movies and video games from the internet.

After 6 months, my fee would be $99.00. I would continue to pay $19.99 for the Multi-Room DVR and at that time would pay $3.99 for the first free box and $5.99 for the 2nd free box. If I chose to stay with Verizon then at the 13th month my monthly pricing would go to $109.99 plus DVR of $19.99 and $3.99 and $5.99 for the other 2 original free boxes. I was informed that I would not have any installation charges and that I was not required to have a contract because my home was already a previous Verizon FiOS home and everything was already here.

He told me that I could cancel at anytime and just return the 3 boxes and there would not be any early termination fees or any hidden fees. I went over this order 3 different times and explained of what happened with Time Warner so I really needed to be certain of exactly what I was getting. I was never recorded by anyone and the only other thing they had to do was have me accept Verizon as my own home phone service (they ported my existing ph #). George *** gave me his and his partner's extension and said if I had any questions or issues to call him back.

I was given an install date of Friday 2-19-10 between 12pm and 4pm. We were told that we would be receiving info regarding this order online, by mail and or possibly by the installer. On Friday morning, I phoned Verizon to ask a couple questions and asked for George at his extension. They informed me they had no ext. I spoke with a gentleman (I believe was Marcos), he was going to make sure that we got what the original agreement was as that was not what they had for an order. He also informed me that they were coming on Monday 2-22-10 between 9am and 12pm. He needed to get a supervisor as a third party on the line to help him.

I ended up in a completely different dept. and the lady I spoke with told me she was sorry, but she had to transfer me again. I ended up speaking with Joe. He then informed me he would get me a supervisor. April got on the line out of San Bernardino county. She was firm with me as she could tell I was very upset by this point. I told her of my problems with Time Warner and that I really needed to be certain of these issues as my existing service was to cancel that day. She informed me to stop that from happening and then moved on to telling me I had a 2-year contract and that I was recorded. I argued the point with her that this never had happened and could she please help me to get to George. She informed me that he was an outside vendor and they have no way of finding them, and that she would help me instead. I told her that she needed to start taking notes then so that I was insured that there would be no problems come Monday with the new install.

The services they were to install were in my husband's name and she needed his OPK to talk with me. She called his phone and said she had me on the line and that she was from Verizon and needed his permission to speak with me. She came back to the line and told me we could continue. She told me she documented that I was to receive 2 free pay channels, went over my entire order with me and when we got to the 2 free boxes, she informed me again that those were accurate and worked as DVRs with the Multi-Room DVR. I could record and play back with them and I didn't need any other boxes to receive TV service. She stated that Verizon made the mistake of not recording my acceptance of a 2-year contract and that she was also documenting that I was not to be charged of any early termination fees.

She said that I needed to call back after Tuesday or Wednesday after install because she couldn't make any changes to a pending order, but that she heavily documented the account for when I was to call back in so that I wouldn't suffer any greater problems. The only reason I called in that day was to make certain of the TV lineup I had been expecting as a flyer had come to the house and it was vague and appeared to have significantly less channels than what we had with TWC, so I needed to know that they had the right package per my salesman George. After my conversation with April I felt a little uneasy so 2 hours passed and I called Verizon again. I asked if they should read me the notes that April had stated she made on the account.

The gentlemen stated that he was not a supervisor and that he didn't have access however, he could transfer me to the win back dept. Florida picked up the line and tried to access my account. I told her of my concerns and she could not believe what I had been going through. She tried to get to my account but said that someone was on it and she couldn't access it. She told me to please trust Verizon that they would take care of all of these issue for me and not to worry. Come Monday 2-22-10 the install guy came. He said that he needed access to the garage and that he would get started putting my ph# immediately. I asked him if there were any install charges and he said, "no ma'am".

He told me what I was receiving and it appeared to be in order. Approximately 4 1/2 hrs. went by and he had me review something on the computer to accept the internet usage agreement. He then said he was going to lunch and would be back soon. He returned and was ready to go how to use the equipment. I asked him at that time if this is how the DVR worked and he said no, that's when we had a huge problem. He assured me he would get it taken care of and I would be fine. So I was informed that I need a box to every TV in order to receive TV service. (again a reason I was leaving TWC and everyone I encountered at Verizon knew this). So he set off to get boxes from another tech. He then informed me that the $3.99 box does not work with the DVR service and that the $5.99 box only allows you to play what is recorded on the Multi-Room DVR. Great.

I knew I had no contract and no early termination fees or hidden fees so I also knew that the bill would be higher by 3.99 and 5.99. I decided to let my husband view everything that evening to see if we had everything we were promised. To our surprise, we didn't (we became obligated the moment the tech started). I contacted Verizon the next a.m. and was transferred to a supervisor named Jose. He informed me that I got everything that was ordered and they would be glad to change my services at a greater expense to me.

The argument started there. I asked him to please review the notes that April had placed on my account and he informed me that my husband authorized me to talk with them. I had an early termination fee of $366.00 and a 2-year contract. He told me they had a recording of my acceptance. I asked to please locate that recording for me and play it back. He said to be real he wasn't going to do that. He then told me he was going to transfer me to April. I told don't you dare. She did me no favors in lying to me on Friday and I don't deserve to have a heart attack because of her today. I asked him to help me and he flat out told me no unless I wanted to change my service or disconnect with the fee. I became very upset and yelled at him as to how they can get away with this. He then told me that April was sitting right next to him and was disputing everything I had said to him and he believed her! I asked him to transfer me to his supervisor and he informed me he was as high up as you get. I told him that if that was all, I will find someone else and hung up.

I located a phone# in the phone book for complaints about Verizon and ended up speaking with a man named Shawn. He told me that there are 2 sides to a conversation and that they should have done better to work with me. He informed me the reason they are trying or going to charge an early termination fee is for the equipment they hard wired to my home. He was going to look into how much Verizon actually pays for the equipment and will get back to me later that day or on Thursday 2-25-10. Now here is the other problem that needs to be addressed, Verizon removed off the exterior of my home the original FiOS equipment that was hardwired and they left a hole in my exterior to interior of my garage.

I am having Time Warner out on Tuesday 3-2-10 to reinstall their services. I have significantly less service then they told me I would have not to mention all of the boxes that I need to even receive TV service. I still have not yet received the free pay channels that were included and I have new equipment I didn't agree to. I no longer have the original equipment because the installer took it with him and a nice hole in the side of my home. $366.00 cancellation fee, prorated expense for 1 week of insufficient services, and a hole that needs to be properly repaired with an estimate of $275.00 to $350.00. All because of the fraud that Verizon did to me.

In speaking with others, I have found I am not alone in this as others have similar stories, but I'm the only one so far with a hole exposed in my home. I am fortunate though, as I had contractors at my home working when this took place and after the installer left and I went to check on the contractor, that is when I saw the hole in the house. The contractors said that the installer asked them if they could fix the hole for him and left. Can you believe that! From what I have read everywhere in trying to prevent any further problems with Verizon, all I can see is a nightmare I've ended up in and it is going to continue for some time.

I really need someone's help to put a stop to these tactics that companies like Verizon do to us consumers. I am a mom, wife, grandmother and now foster mother of 3. I believe in the good and for the good. I am 90% disabled in my right arm and have a life to live and should not even remotely be having this problem as I took every precaution to prevent it. Verizon said and did whatever it took to get me as a customer knowing full well they defrauded me. The funny thing is when I spoke with Jose, the supervisor at the top, he told me to call the vendor back that took the order and have him resolve my issues. That would have been my first choice, but come to find out that when Verizon doesn't answer the calls are forwarded out to any vendor that picks up and there is no way of locating that person. No accountability for anyone within Verizon, none. Funny, I thought they were human just like me, guess not. They're Verizon robots no matter what! Help, I think a class action suit or something needs to happen!

I signed up with Fios package special promo a year ago for $89.99. I did not get the special rate I was promised. My installation of my Fios was delayed and not installed correctly. I have had to call in every month to correct my billing which should have been charged $89.99. I was charged $154 or $174. I also have had poor customer service and not a good rapport with Verizon. They send you to multiple people to get out of giving the correct amount on your bill and not giving you the promotions they promise you. I do believe their advertisements are fraudulent and misrepresentations to get money out of the consumer and would not recommend them. I have not been correctly for a whole year and have had terrible customer service with Verizon Fios.

I originally signed up for a bundle package from Verizon that included home phone service, FiOs TV, and FiOs Internet. A few months later, I decided to drop the home phone service as my Verizon Wireless plan was sufficient. I also downgraded my TV plan to discontinue HD service, so I could save a little money.

The problems began when the rep I spoke to failed to inform me that cancelling the home phone service un-enrolls the customer from One Bill. One Bill groups all your Verizon services together, including wireless, and you can set up automatic payment to cover the entire amount. Another side effect is that your current FiOs TV and Internet accounts are cancelled and removed from your online profile. You are no longer able to view your accounts with the log in you initially set up.

Believing that my bills were still being paid automatically, two months went by before I received notifications from Verizon FiOs and Wireless informing me that my accounts were past due. I spoke first with a Verizon Wireless rep and explained the situation, and she set me up for automatic payment of my wireless bill.

I subsequently called Verizon FiOs support and asked for three things: I wanted to make a payment by phone current, I wanted to have my accounts linked to my online profile, and I wanted to have automatic payment reestablished. I was told I would be charged $3 to make a payment by phone, even after they admitted they failed to properly inform me of the consequences of disconnecting the home phone service. The representative was abrupt and insistent that there was no way the fee could be waived.

I told the rep that I would pay online once my accounts were linked to my profile, and she promptly transferred me to a department that was unable to process my request. The rep there did offer to provide me with three months of a movie package as compensation for the trouble. Of course, I would have to call back in at the end of three months to cancel or they would charge me for the service! I scoffed at this, and she offered to make sure the package was automatically cancelled after three months.

She then transferred me to the correct group, eSupport. The representative there told me they have to submit a trouble ticket to another department to get my accounts linked to my profile and I would hear from them within 48 hours, either by phone or by email.

A week passed without hearing anything, so I called back. I was given the exact same line: trouble ticket, 48 hours, phone or email. I confirmed my contact information with the rep to ensure they had it correct. Another week passed without hearing anything, so I called back. I was told they would submit a high priority "red-flagged" ticket and I would hear from someone in 48 hours.

Four days later, I received an email stating they would be unable to fix the problem and I would have to register a different username to access my accounts. I would also need my account number, which they failed to provide. During this time, I continued to receive automated phone calls from Verizon FiOs telling me my accounts were past due and my service was in jeopardy.

I called two days later to tell them I was unhappy with the situation and unwilling to just surrender my username after the trouble I'd been through. I was also unwilling to continue to wait for a resolution to a trouble ticket and wanted to speak with someone who could correct the situation that day. After being transferred to multiple departments, I was once again transferred to eSupport. I initially explained the situation, and the rep, Camine, told me she saw a supervisor walking by and placed me on hold to get help. When she returned, she gave me the exact same line about submitting a trouble ticket but that I would now have to wait 7 to 10 days to hear back.

I explained that I was unwilling to continue with this process, telling her that it was not a reflection on her service. I wanted to speak with a supervisor who could escalate the issue. Her response was "We don't have supervisors." No, I'm not joking. I argued with her briefly, telling her that I didn't believe it and her insisting that her department didn't have supervisors. When I finally told her that one of the first things she'd said to me was she saw a supervisor walking by and put me on hold to ask for help, she promptly told me to wait and put me on hold. I was on hold for more than 5 minutes when the line was picked back up and, without a single word, I was hung up on.

I called back and got transferred to eSupport again. I informed the rep about what happened during the last call, explained that I was at the end of my rope, needed some stellar service and a resolution, and asked what they could do. This person (I failed to catalogue the name.) gave the same response about the trouble ticket and seemed unconcerned about the previous hangup. I asked to be transferred to the Termination department. The rep there asked why I wished to end my service, and I once again recited the whole story, including that day's events.

To her credit, this rep was sincerely mortified about the service I had received and was adamant that "That's not the way Verizon does business." She put me on hold to find a supervisor who could help solve the problem. Being unable to find one, she promised to have a supervisor call me back.

Thirty minutes later, the supervisor called. She told me she couldn't correct the problem herself and that the trouble ticket that eSupport submits is the only way to handle the issue. She also said that there is no way to directly contact the people who fix the issue, and she declined to assist with the process to have it pushed through quickly despite an explanation of time and trouble I'd already experienced.

Aside from the movie package sales ploy, no one at Verizon had offered to compensate me for my troubles. I asked this supervisor if she would be able to come up with something, anything, that would make me fee like a valued customer. Sounding as though I were terribly inconveniencing her, she placed me on hold. Upon her return, she offered me a whole $5 off my monthly bill for one year. No extended movie package or HD service or upgraded internet speed. I'm giving them more than $100 a month, and that's the best they offer.

After 5 hours on the phone just that day and a total of more than 10 hours and excruciating customer service, it just wasn't worth it any more. I told her I would be cancelling my service if that's the best they could do. Her response was "OK." I'll be taking my business to another provider. But what Verizon FiOs probably doesn't understand is that their service reflects poorly on the whole brand. I'm a loyal Verizon Wireless customer for more than 7 years, and I will also be discontinuing my service with them.

Kelvin is an "authorized account executive" for Verizon. He sold us our FiOs service on the recommendation of a friend. After making our purchase, we were told of a referral program that we would receive $50 for any person who contacts him and purchase FiOs. As it turns out, that was a lie. I contacted Verizon to find out why my credits were not received, and they said you would only receive the credits if they ordered a new service online and entered my account number. And she went on to say because it was over 30 days, even if we did it the way Verizon wants it, we would not qualify.

I have made repeated calls to Kelvin **, and he does not respond. I contacted 2020 headquarters in Texas and get passed from one full mail box to the next full mail box. It is obvious these companies scam people into believing something to get the sale. I am unemployed currently and worked hard calling all my friends to sign up so I can have additional income. Right now, the $100 is very important to me in keeping my home.

I tried to cancel my bundle service after my initial trial, and was told that I went online to order another bundle package for another year. I asked Alice to give me the name or e-mail of the person who ordered it but she said she wasn't allowed to. Now why would I order this, when I am not pleased with their service and want to go back to DirecTV? I have never ordered anything in my life over the internet! I was extremely off! I was told that if I were to take off this order, it would cost me $175.

I'll try to keep this short. They screwed up my billing about every 60 days. Now, after 9 months of paying X dollars per month with no contract, they are saying I need to commit to a 2-year contract just to continue paying what I had been paying. They handled my cable TV, internet and phone and managed to ** me off to the point where I am cancelling their service and switching to Comcast. A lot of wasted time on the phone.

I moved from Brooklyn, NY to New Jersey in August, 2009. I had the Fios package with Verizon. I currently have TV and internet with Verizon in New Jersey. When I called Verizon to cancel my account in August, I was told that I could get on a payment plan to pay of the new bill I would be receiving in the mail. I've been paying off the balance every month. I check my credit report and Verizon as listed my account as a bad debt. I spoke to a rep. Kimberly who said it doesn't matter if I pay it or not. If I didn't pay it in full is a bad debt. I don't think it's a bad debt if the first rep I spoke to inform me that I could pay it off monthly. I was told it would be sent to collection even though I'm paying it every month. My credit is now ruined because of Verizon.

I need help. It has been ongoing for 2 years with Verizon Fios. I had cancelled my service. I received a bill with zero balance. The next month, they billed me for a router that was sent back and I showed proof of that. The next bill, there is a credit for a monthly charge but service was stopped. My husband and I spoke to approx 5 or 6 people from all parts of the company. They sent the bill which is $78.98 approx. to a collection agency. I tried to explain but they sent it to another agency. Finally, someone gave me the fax number where to send my back up old bills, contacts names all in which said there should be a credit adjustment. None contacted me so I called them. They said I didn't have proof like cancelled checks. I mean this is what they are saying now if I had a zero balance then they did receive the last payment.

I had Verizon Fios installed in our home in Sept 2009. Verizon tech damaged siding on house (drilled and put metal staples through vinyl siding) and trenched the yard. Tech's install extremely sloppy (path of least resistance) and to top it all, off broke our 46" Westinghouse LCD TV. We even had another tech come out to rewire the phone service correctly and verify the TV was broken. Other tech (George) could not believe the lousy job all the way around. Rhonda came out an took pictures.

It is now approaching March and the TV and other damage remains unresolved (who would have thought I would go without my flat screen for an entire football season). Did I mention we're still paying for HD with no TV! Seems that it is entirely another department and until they collect the box as one manager said, "You'll have to resolve that later (God forbid Verizon be able to talk to Verizon - that's what you get when you deal with such a large company!) Being a dual military family, it is tough for us to take another day off at work for them to collect the box - we've already burned ten days of leave waiting around for resolution.

After a month, Verizon finally retrieved the TV to get repaired. Lowest competent bidder came in an unmarked van, gasoline cans in the back amongst other junk and hauled it away. Haven't seen it since. Played phone tag with the hired hand who said he could have it back in a week prior to family arriving for Thanksgiving over a month and both our family's coming to town for Thanksgiving and then Christmas. Still no TV! Verizon apologized and finally went to pick it up from the guy - so they say - took it to another repairman who said it would cost more to fix it then to buy a new one. So, four months after the tech broke it, Verizon said, they would pay for it. Faxed the copy of the receipt for my $1299.94 46" Flat Screen TV in January as requested (even got confirmation the fax went through). Over a month later, all I get is voice mail with no return call as of mid February!

Fios offer was so good I scheduled a switch from Comcast for the Fios Triple Play. The installer came on Thursday, February 4, and we stayed home the whole day. Installer was on his cell phone the entire time and only wanted to point us to Verizon.net to learn how to use everything. I asked that all of our MAC laptops be connected via the wireless router as a priority. I tested them before he left. As soon as he left, the problems began. I have spent at least two full days worth of time on self-diagnosing problems, using online chat help and telephone support.

First, the wireless setup on one MAC did not work which required Verizon tech support to log in to the system to correct. Then email didn't work and for days, I worked with tech support to diagnose the problem. It is almost fully functional but still very slow. Then VOD did not work. This is when tech support realized that the installer put in the wrong set-top boxes (not DVR boxes, which we had with Comcast) but would only mail them to me in 3-5 working days. Since Saturday, I have been on the phone with Verizon fiber optics support and still do not have VOD or any of my premium channels.

I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon Fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls. Somehow this time, it went through Verizon network.

I never wanted international dialing facility on my plan but I guess this is how the evil corporations make money, by giving you something you don't want/ need or request. Then they wait for one occasion when you fall in their trap, which I did. Well, this is to alert lot of other unsuspecting folks. I have already started my process of getting DirecTV, Vonage and Comcast to replace the useless Fios bundle I had. Hope I never have to be a Verizon Fios in my life. As long as there are choices, I am staying away from Verizon.

They can have my $300; as if their stock would shoot up! No way with such evil practices and customer service would they thrive. They have proven to be penny wise pound foolish. They have my $300 but would lose $185 a month that I paid them each month for the triple play bundle. Feel like I have been ripped off and taken undue advantage of by an evil corporation like Verizon Fios.

On May 2009, I moved out from my old home and on June 1, 2009, I moved to new location. In that period, I spoke with one Verizon's representative about my moving and requested my basic FIOS service to be moved to my new location in same town. On 25 June 2009, from my new location I cancelled (second time) FIOS services and transferred service to my new home. On 8 September 2009, I received bill relating to my old address, in the amount of $262.50 payable by Oct 5. On 23 September 2009, I received another confusing bill in the amount of $185.87.

On 21 October 2009, I spoke to Verizon's representative who evaluated my case and concluded that some errors were made. Refund was sent to me in the amount of $95.69. Verizon sent me Revised Final Bill, Total Amount Due was $0.00. I assumed all was clear! As of today, ER Solutions Collection agency reported me to the credit bureau for overdue non payments. I made my efforts to solve this confusion by requesting details! Verizon did not want to discuss, referred me to talk with collection agency who arrogantly reports me without making any effort in explaining the charges!

I ordered Fios from a sales person that came to my apartment, Diego **. I signed a contract. It was for $80.00 a month. He said that I would also get a $150.00 debit card and $250.00 in gift cards. I have not received anything as of yet. I called Mr. ** and he said that he would look into it and call me back. I have not heard from him. I tried calling him numerous times, but he does not answer the phone or return my calls. When I called Verizon customer service, they told me that they never heard about that deal and that I should speak to the person that made the deal. I told them that I could not reach him. I asked to speak to a supervisor or manager. They said that one would call me back. No one has called. I called back customer service again and got the same answer. Still no one has called. I am getting billed for installation $49.99 and $89.99 instead of $80.00.

In November 2009, I called Verizon and explained that I was having difficulty paying my bill due to loss of income. I asked if I could just shut off the service and pay my final bill. I was told that if I did that I would still be charged the $179.00 early termination fee. I was less than 30 days from the end of the contract and they refused to issue a waiver or reduce the payment in any way. I was told that if I didn't pay it, my account would be turned over the collections and reported to the Credit Bureau.

In this economic downturn, they made my already difficult situation even worse. Early termination fees should be illegal. They only pad the pockets of immoral corporations like Verizon. Class Action Law Suit is needed for this situation as I just read, they have raised the fee to $350. Where does this end in a country with over 10% unemployment. Shame on Verizon.

I order Verizon Fios Bundle on 12/11/09. The rep taking the order did not place the order correctly. Due to this problem I have had major issues between billing, their promotions, connections, tech support, and ordered features. I have spoken to 18 people from different departments. No one has yet been able to rectify my order, account, and order features. As of today, the ID caller on TV feature is not working. It was activated previously then disabled because the supervisor handling my account did it incorrectly. According to John, a tech support, the order was put through but was not activated correctly. That means if I had not called regarding this feature, it would not have been corrected.

I have spoken to a total of 18 to 20 customer reps, several supervisors, billing department representative, and technical support team with no results regarding my account and features. In the meantime, I have been already billed for $271.33 which I already paid, because I didn't want to owe anything on this account, especially since I was filing a complaint regarding their services. The customer reps and some of the technical support reps are rude. They do not want to hear what your problem is.

And when you try to explain an issue, they put you on hold never to come back. I have called the Presidential Escalation Department at the New York corporate office. But no one there seems to want to handle my situation and the issues arising from my order. I need someone to help me with Verizon Fios. I am frustrated and I'm paying for services I am not completely satisfied with and not getting.

I ordered Verizon Fios. They offered a bundle pkg deal which was done incorrectly. Due their mistake, it has caused me several hours each week to try to rectify their errors in billing the order that was installed & the pkg deal which was done under my husband's name when it was supposed to be switched over into my name. When registering online the supposed new acct, I went ahead & registered as it stated with a username & password. It took the info; I was able to get into the acct, but only for a few days.

I called Verizon spoke with a total of 18 people to try & fix whatever the problem was causing me not to get into my acct. No one knew what the problem was. When I opened the acct, the promotion was for $150 visa card certificate which ran up until 1/14/10. I ordered Verizon Fios on 12/11/09, but when all the problems occurred, Verizon realized the acct had not been changed over as it was supposed to. They re-did the order and put it through as a new one for the starting date of 1/19/10, and the promotion for that time is a netbook, I called a representative named Michelle S who stated she would put the order through to change the $150 to the netbook since the order was originally put in for 1/19/10. When I called today, 1/27/10, I spoke with a representative named Ms. H who stated that there was nothing she could do and relate the info to another manager I had already spoken to.

I have given Verizon Fios every opportunity to correct & rectify this issue & go into their files to see they'll be losing a valued 30-year customer over their mishandling my acct & not applying what's due to their customers. If they offer something & they don't want to lose a good paying customer, after the hassles and time consuming calls I made trying to fix their mistake, and not being able to get to work on time because I had been for over an hour trying to get someone's attention regarding my order & acct, the least they can do is give a valued honest & forthcoming customer the satisfaction of knowing they'll stay with the company because they did everything in their power to keep a customer happy.

On December 24th someone from Verizon calls me and says that I'm going to receive free HBO and Cinemax for 90 days. Less than a month later I receive a bill with those charges on it. I call customer service and Brooke tells me that I have to pay the entire bill, but that she will credit the charges back the following bill. Then she hangs up on me! Beware of Verizon. Their "customer service" stinks! I have to pay up front for their ** up and then wait a month for a remedy.

The home phone also never worked, and I was given 3 different phone numbers and had 3 different accounts which led to 3 different bills.

So I owed money on each account, even though I just had one line! I tried to cancel service of the TV and phone but wanted to keep internet as I had no problems with that service. By January 2009, service was cancelled with TV and phone, but I continued to receive bills for the TV and phone and a separate bill for internet.

I called numerous times and spoke to so many different representatives and explained the situation. Each said it would be taken care of. That did not happen! Now it's January 2010, and I continue to receive billing statements for FiOs phone and TV. Every time I asked to speak to a supervisor, I was told there are no supervisors for customers, only for the representatives. What kind of business is this?!

I have had nothing but problems with Verizon since 09/03/09 when the installer didn't complete his job. Verizon keeps billing me for services I never received, has interrupted my service, and keeps giving me the runaround. I have a detailed 3 page complaint with documentation to back up my allegations. In only 3 months of service, I have had to replace my computer ($500), had my TV blow up ($900+), and had to hire an electrician to repair the outlets that Verizon connected their equipment to (haven't seen that bill yet).

When I switched from regular Verizon phone service to service over FiOS, one of the custom calling features that I pay extra for "Call Forwarding (Variable) - Busy/No Answer" was inadvertently dropped from my phone service. Despite repeated attempts, I can not get Verizon to fix this problem. I keep getting statements like, "we'll fix it in 24-48 hours" and then the problem gets recorded in Verizon's database (visible on the web) as "Resolved", when it isn't. I use this feature so that my home phone gets forwarded to my cell phone when I am away, so that people can contact me by just calling one number. This includes my parents (who are both 93 years old), in case of an emergency.

I signed up for Verizon's triple bundle (phone, internet, and cable) but never received the advertised throughput for internet service despite two weeks of working with Verizon Telcom consultant and Verizon Internet support. After two weeks of trying to get proper internet throughput, I canceled service and returned all appropriate equipment. I started getting billed for service that was never delivered. I called Verizon and spoke with Customer Service, Internet Billing, Online Service, Telephone Service, Collection Department, Sales Service to try to resolve this issue on September 22nd and 28th, December 3rd, 9th, 14th, and 15th without success.

I started getting calls from collection agencies for a cost I did not incur. Finally on January 12th, I had to call Verizon Internet Billing and conferenced Verizon Sales to identified the outstanding balance as "Shipping, Activation and Modem" cost of $60.89 of which was supposedly credited between departments on October 17th, 2009 (amount credited $63.50). As a consumer had to get Verizon Internet Billing to open an internal Trouble Ticket to Verizon Sales Service to identify the credit as applied since October 17th, 2009. I had to get Verizon Sales Service create a confirmation number to identify that the account should be satisfied upon receipt of internal trouble ticket.

On average I spent two hours on the phone talking to multiple departments on September 22nd and 28th as well as December 3rd, 9th, 14th, 15th, and January 12th (2010). This resulted to loss of work time to address this issue. I received multiple calls from two different collection agencies despite communicating to Verizon (and Verizon agreeing to hold the account until issue was resolved). I felt harassed by the collection agency and felt I had to resolve Verizon's inter departmental deficiencies. I felt I was not getting anyone from Verizon to truly resolve this issue. I felt I had to initiate a Verizon internal process to address inter-departmental deficiencies. Mental anguish and frustration that Verizon was pursuing me for a financial amount that I did not owe.

I got Verizon Fios because I felt I was getting a good deal through a bundle package (TV, internet, land line). I noticed that my bill each month would be higher and higher. On several months, I was charged for porn movies, which I asked to be taken off. Verizon said it would be done within 24 hours. The playboy channel would be removed within this time period, only to reappear on my television the next day.

Approximately, 6 weeks ago, I called Verizon, because I was paying approximately $200 a month, which i couldn't afford. I asked them to stop HBO and Cinemax, which was $35 a month. I only wanted Encore and Starz, which were $14.99 a month. i received my bill two days ago. HBO and Cinemax are still on my bill, but no Encore and Starz. I also was charged approximately $23 for Fios Arabic. I am not an Arab, nor do I have any family members who are Arabs. I was also charged $15 for an adult themed movie (all the playboy channels are locked). I asked the Verizon rep if it is possible that someone is tapping into my cable somehow, and charging shows to my phone number. She just stated the she has had a lot of customer calls with the same complaints, and it is "under investigation". Verizon did credit $60, which I did not owe. They also offered me 3 free months of HBO and Cinemax, which i declined. Make sure you check your bill every month. I may not stay with Verizon Fios if this continues.

Early termination fees for Verizon's bundle package (included DirecTV because Fios is not available) are ridiculous. We will end up paying over $1000 to switch back to Comcast, because we were unsatisfied with Verizon and the high monthly bills. Each item bundled has its own termination fee, and other fees may apply. I think that this is unconstitutional and requires a class action lawsuit against such practices.

These are pay-as-you-go services, billed and paid in full on a monthly basis. You should have the right to cancel at any time. Their "damages" in lost revenue as they claim is absurd. They are paid for services. So how can there be any "damages." As far as I know, taxes are filed annually, not after 2 years. Oh and yes, the BBB is useless. Also, the Attorney General's office does not handle individual disputes, so they are useless too. So who is out there to protect consumers?

I got Verizon installed in July 2009 and it has been a nightmare. My biggest complaint is the price that was quoted to me was $154.00. Not it has reached almost $200.00 and every month it has gone up at least $20.00 more. I have not been able to get anyone to adjust this bill. I stay on the internet talking with someone on the phone, etc. I just want to get rid of this bill and not have any headaches with the credit bureaus. I have read all the complaints on this site and it is something that I just don't want. I should have stayed with my Dish company. Anyone getting Verizon FIOS needs to stop the service now because trust me, it will be a nightmare month after month.

I have a one year contract. I have the money to pay for the termination fee. I just want to make sure that will be the end of these people. Someone needs to investigate the practices of this company. I have Verizon cell phone and Verizon in my house. I have no problem with the cell phone but FIOS stinks. Can we get some kind of suit going and take them to the proper authorities? I just want to be done with this service and get a good cable company. The billing practices are unlawful.

On 4/15/09, I ordered online the Verizon Fios Triple play to be installed on 5/15/09. The confirmation that I received quoted a price of $120.94 with $150 cash back, price guarantee for 2 years, plus an extra $5 off per month for ordering online, reducing my monthly bill to $115.94. The installation went well and the technician hooked right into the existing cable lines and phone lines already installed in the house. On 5/18, I got a ten page statement that looked like a bill but was more of a statement of Verizon's Rights. On 5/22, I then received a bill for $46.49, which I found odd since the service was just installed and I did not pay. If it was an actual reflection of the 7 days of service, the bill should have been $27.05, even less as I did not get a full day of service on the date installed.

On 6/22, I received a bill for $235.16; this is for 1 month and 7 days of service, the bill should have been $142.99. Listed on this bill was $27.51 for additional TV services plus another bundle partial month charge of $38.93. After a few hours on the phone, I found out that they were charging me additional service installation charges for additional inside wiring, none of which were performed by the installer or listed on his notes to the office. The July bill came in at $83.32 which if you add on to the previous bill that I paid comes out to my paying $318.48 for 2 months and 7 days of service. Accurately it should have been 258.93.

After calling to complain again, they offered free HBO and Cinemax for 3 months. I made a note on my calendar to call 3 days prior to the end of that period to cancel them so I wouldn't be charged, which I did. Augusts bill came in for another $226.79, Sept bill at $252.35, Oct $134.44. I called once again to complain about the charges and the gentlemen offered me an additional $5 off of my wireless bill if I combined the two, Fios & Wireless. I agreed to that with the understanding that my fios bill would remain $115.94 adding on my $48 a month wireless bill for a total of $163.94 minus the additional $5 for a $158.94 monthly bill.

The November bill came in at $185.37 that did not include my wireless bill. I called yet again, and the woman hung up on me. I waited a few days and called back and the woman kept telling me it was all pro-rated and what I owed was the $185 and that did not include the wireless. I asked for a supervisor and she said one would call me back that day. No one did, nor the following day.

I called the PA Consumer protection bureau and she told me she would have someone from Verizon call me. They did and I spoke with a woman who kept trying to tell how great a deal I was getting, so I asked her what my total bill would be with all 4 services on 1 bill, she tells me $189. I told her she's crazy, I'm paying less now for separate bills. She said that Verizon's 4 play is $134.99 a month but with taxes it comes to the 189. I told her to put everything back the way it was.

i was told by the sales associate that when i canceled my fios internet service due to relocating i would not be charged the 99.00 cancel fee and as a month went by i noticed a charge on my bank account for the fee,when i called verizon they were very rude and when i proceeded to tell my story on the situation they said everyone needs to make money and if we return it then we dont make money!! all i have to say is verizon Sucks and i recomend nobody uses them they said it there out for the money... after we were told there would be no cancel fee because are new location does not provide the fios service i would have stayed with them otherwise but because i had no choice in canceling i thought it was very cool of them to waive the 99.00 fee but NO they still charged it and will not return it there for i think they are the worst company in the world...

On December 23rd, 2009 I called about my bill. I turned the bill over to see what is called VLD- International Choice Plan With City Rates for $4.99. I asked the representative what is this, he replied that this was added to your bill, I replied when.. I have never made an International call from this phone, he said I had been paying fo rthis since July 2007, that is when someone from Verizon added this to your account. He looked at my account and said you are right you have never made an international call so why would they add this to your account, and of course it's on the back page. He told me to write to Verizon Disputes in Florida because he couldn't credit me, all he could do is take it off. He also said this may have been something promotional that they added, for a set time that just became permanent on my account. $4.99 x more than 24months=$119.99 or more

Verizon FIOS rep comes knocking on my door and pitches FIOS over the fiber pipe in our area. Told him I'd think about it. He persisted and returned a few nights later, offering extra incentive discounts he can only offer in person (door sales). I invite him in and have a chat.

Now, at the time, I had Charter. I wasn't thrilled with them either. But, the sales rep shows me the Consumer Reports ratings - Verizon FIOS is, of course, on top as the highest rated. We talk numbers. With the Charter Bundle (phone/TV/Internet) we were paying about $109/month. FIOS can only give me TV/Internet for $120/month. Because we don't use our LAN line at all (only there for the babysitter's insurance), I was intrigued. If I kept service and didn't cancel in the 1st year, I would get a $150 Visa card, which basically makes up the monetary difference between the services. He also offered me 3 free months of HBO/Cinemax (which my 3 free months from Charter was drawing to a close). I told him I'd think about.

I called my good friend, who is a Network Administrator and he raved about FIOS. That convinced me to give it a shot. I have the sales rep return and we get down to the paperwork. He's late to the appointed time. On top of that, the whole process takes well over an hour (he has to call Verizon and speak to various people to get it set up - got a glimpse of Verizon's customer service and this is with their own sales rep). Turns out I am not eligible for 3 free months of HBO/Cinemax cause I didn't bundle phone into my package. The sales rep admits he was wrong but there's nothing he could do. Not a big deal....yet.

So on install day, the FIOS tech shows up at 9am. Since my house is already prewired with Charter coax, I figure I'm looking at 3-4 hrs tops. Wrong! I basically have to kick him out of my house at 4:30pm. 7.5 hrs for an incomplete install.

The issue? They offer 25mb download and 15mb upload. I can only get 10-12mb down wirelessly but connected via ethernet, I get less than 1mb down - the speedtest times out it's so slow. My neighbor who is the regional head of IT Security for a major media company comes over and offers to help troubleshoot. While we may have determined my laptop has an issue, both the tech and my neighbors laptop get 12-15mb down wirelessly RIGHT NEXT TO THE WIRELESS ROUTER (connected via ethernet, both got around 24mb). The tech has no explanation - but he does reveal to me that Verizon recently switched to an outsourced wireless router manufacturer. Since they've started using these new wireless routers, customers have seen a degrading in download/upload speeds.

I call FIOS tech support about the issues we're seeing and they tell me it's up to the tech to escalate (within the tech network) and get troubleshooting assistance. The install tech starts making calls - clearing calling his tech buddies to bounce this issue off them. Well, when 4:30pm rolls around, I have to go to my job. I ask for a tech to come out the next day (Saturday). The install tech makes another call and confirms someone will be back out tomorrow (but since it's a Saturday, they can only give the time frame of 8a-5p).

So the next day, since I'm under house arrest again for Verizon, I just putz around the house all day. Come 2pm, I wat to get verification that someone is coming out. I call Verizon tech support and guess what? (I know you know the answer). They have nothing on record for a dispatch to my home. After raising cain, the best they can do is send a ticket to the local installation tech manager. Since it's the weekend, they tell me it may be Monday before I hear back.

Sunday, surprisingly, I get a call from a Verizon person (who I assume is manning the local installation tech queue). She says they have my ticket and to allow 24-48 hrs for the local installation tech manager/network to get back to me.

Well, 48 hours later, my prediction comes true and I don't hear from anyone at the local Verizon tech office. So I call Verizon FIOS support. My main gist is to get someone to my house to figure out this problem. The tech support rep tells me he cannot dispatch anyone because his group does not dispatch for speed issues. My only choices was to follow up with Billing or Customer Service the following morning at 8am (since it's past 5pm). So, in other words, by giving the local office the full 48 hrs to respond, it works to my disadvantage by having to wait yet again.

Better yet, I ask tech support guy to speak to his manager. "You mean my supervisor?". Yes. "I'm sorry but there isn't a supervisor available." "So there is no one supervising your staff right now?" "No, there isn't a supervisor available." "What does that mean?" "There is not a supervisor who can come to the phone and speak to you. They are busy doing other things." "Well, then who can I escalate this to?"

"I can put you on the phone with my escalation lead."

Escalation lead doesn't come on the phone. But, the tech support guy informs that he got authorization to set up a dispatch. "Usually we charge for this, but since you're installation was so recent, we aren't going to charge you." WOW!

So now I am waiting on a technician to come out tomorrow to figure out why when a working laptop goes to wireless, the download speed is only maxed at 12-15mb. My confidence that someone will show up is low. My confidence that this will be resolved is even lower. But, the Verizon FIOS technical support staff is more than ready to give you the canned response that you are going to lose some download speed when you go wireless. So in other words, their touted 25mb download speed does not translate over to a wireless connection. Now 12-15mb isn't slow, but it's not any different from Charter, either.

From the get go, it seems like the sales rep will go through any lengths and make any promises to get the deal signed (ie. being wrong about 3 free months of movie channels). Furthermore, it seems like bait & switch practices are being performed on many levels - they don't tell you not to expect less than 25mb download speed on a wireless connection - in reality, download speed degrades slightly but not to explain the significant amount of speed loss being right next to the wireless router.

Now, I may be the minority who, for whatever reason, can't get the maximum FIOS experience. But, I will tell you that customer service-wise, Verizon should rate very low in customer satisfaction. An incomplete installation and I'm still sitting with an unacceptable product 4 days later. Verizon badmouths their competition's tech support but theirs is no better.

If you have no technical issues with FIOS, great. If you do, be prepared to receive the same horrible technical support/customer service that seems to be the industry standard for ISPs. The consequences? More grey hair. Alot of aggravation. 14.5 hours of house arrest, either waiting for the tech to finish or waiting for them to show. 48 hrs of lost time waiting for their escalation response and counting.

While our house was being built, my wife and I moved into a rental house with Verizon. The owners had the complete wireless, cable, telephone systems in the house and all we wanted was television and cable. They cancelled their subscription and we started ours still with Verizon. Later, shipping boxes arrived at the rental house with labels to be mailed via USPS. I packaged the components for the owners and mailed the packages. Verizon has started harrassing the owners of the rental house saying that they have not received their components.

Verizon also claims that they do not send postage paid labels; however, the post office took these boxes without question. When we moved to our permanent house, we mailed our components in the boxes supplied with pre-paid labels. Now Verizon is threatening us. When I got my boxes, I checked to make sure that (1) it was USPS and not UPS and (2) that the shipping labels were pre-paid. We mailed ours from a different post office and again, the USPS took the boxes without question. Verizon does not believe us and they are threatening to send our bill to a collection agency.

Last October, Verizon messed up my phone service by installing broadband without my knowledge. It took Verizon until mid-December that year to finally solve the problem. In the meantime, I had no dial-up Internet or phone service.

In recent months, Verizon kept sending junk mail about FIOS to my home, which I discarded immediately. In the past week or so, Verizon sent one of their reps to push FIOS. So far, this guy who can barely walk with a cane has visited my home on Monday, Thursday AND Saturday.

When I was home, I simply ignored him. I've learned from experience that even if you refuse these pushy reps once, you are encouraging them to contact you again and again. What part of NO don't they understand, the N or the O?

I have called Verizon several times since Nov. 10th, to change some features on my Fios TV service. The first person I spoke with made several errors on my account, which will end up costing me money. I have spoken to several people since then, Carl being the supervisor I spoke with on Saturday. I have been promised the problems will be taken care of,and nothing ever changes. I cannot get anyone to help me, and I don't know what else to do. They are going to keep charging me for features I have been trying to cancel, and they won't give me features I want.

Oct 16 2009 - Daryl B a sales rep from Verizon shows up at my door offering a "30 days trial" for Verizon FIOS with activation, configuration and installation fees waved.

Unfotunately, from day one, none of the services worked well. The internet connection kept on going down every so often, the cable signal dropped for a few secs at a time and you could hear an echo when talking on the phone. 3 techs, multiple calls and endless hours on the phone with different Verizon reps later, the phone service was better, the internet service was faster but continued to go down every once in a while and there was and inprovment with the TV service but still went down once in a while too.

Nov 17 2009 - switched back to CableVision and returned all the equipment to Verizon in person. I just couldnt take it anymore.

I insisted to speak with a manager before I went on vacation. I told them I would pay for the services I used during the "trial" but I refuse to pay the early termination fee since I was promised a 30 day trial. The manager never called and I went on vacation without a resolution to my problem.

11/29/09 - came back from vacation and found an automated message from Verizon left on 11/20/09 saying that I needed to call them back within 48 hours to terminate the services!!.. that was about 8 days ago! (services were cancelled on 11/17) and I also found boxes in front of my house to return their equipment (which I returned in person also on 11/17)!!

I called them back again today an requested to speak with a manager, they got my number and once again I was told that a manager would get back to me by tomorrow... we'll see about that.

I called the BBB and found out that like me, there were many complains about the 30 days trial offer. Verizon needs to get their act together!! and they need to start taking responsibility for what the sales people are offering door to door!!!

After calling Verizon Fios to cancel my services on June 14, 2009, I have been receiving bills accumulating and not cancelling my services. I have made many calls. I spoke to many different people and NOTHING has been done!. I have received a collection notice from ER Solutions along with their nasty phone calls on a daily basis, requesting $514.00 which I do not owe! I have been waiting for a Final bill froom Verizon and I have never received it! I Demanded for a supervisor / Manager to contact me and nobody ever did. I spent many hours on the phone to resolve my issue and nothing is being done. I received my credit report which states Verizon is indicating my account was charged off as a bad debt. I also received a notice from my Discover card indicating the same. I no longer can use my card because they had to cancel for that same reason. I need this matter resolved, REFUSE to call them again and will NEVER deal with them again.