Verizon Fios

In less than a year, we have had to replace 2 routers and both times, it was a long and annoying process to do so. What I really find annoying is that after troubleshooting the issue with the router, they have the nerve to charge our account for the new one. And then, it takes a few calls to get the charge removed. Actually the real problem with dealing with Verizon is the constant calling you have to do in order to get a resolution to a problem. Like, why does it take 3 or 4 calls for them to send a return box for the defective router?

Anyway, I have contacted the BBB (Better Business Bureau) and currently have a complaint against them. One thing that they like to say to customers that they are an unregulated industry, as if to say they can get away with stuff because they don't have to answer to anyone. Please file a complaint with the BBB. Maybe someone will pay attention if the complaints start to mount.

I was a happy customer with a bundle plan through Verizon Fios. We moved and they did not provide service, so we had to change companies. The same day, we scheduled for the services to stop, we hand-delivered our cable boxes to a Verizon store and got a receipt. A couple of weeks later, I got an email stating that Verizon will be mailing me a return box for the equipment. I called Verizon to inquire and they said, "We send that to everyone." I received several different final bills in which one said we owed a certain amount. I called, they reassured me that everything was fine. Then I got a call from a collector's agency (first time ever in my life). After that, it was months of running around speaking to 10 different people to get it resolved. It should not be that easy to send things to collection agencies or apply it towards people's credit reports. It was horrible customer service. After all that, I received a refund check? Really, you send me to collections and then send me a refund? Unreal. I have notes of everything, every person I spoke to, the time and dates.

I am a customer with Verizon for years. My contract ends in June 2012. Monthly payments were ordered by Sovereign bank E-Bill online. Once I received an email from this company and paper monthly billing statements, the following payment was paid to them as it was sent to me on each bill: 1) 11/01/2011 bill $135.22, 2) 12/01/2011 bill $158.84, 3) 01/01/2012 bill $045.42, 4) 02/01/2012 bill $88.92, 5) 03/01/2012 bill $049.48, 6) 04/01/2012 bill $138.30, and 7) 05/04/2012 bill $156.20.

The above bills was paid by my bank. As of 05/04/2012, my Verizon bill of $156.20 was higher. Verizon finance office (888-623-1733) informed me that all balance due now is $156.20 and the bill will not going to be changed with this plan. An email from Verizon collection asked me to pay the balance of $430.43 due on 05/25/2012 or there'll be suspension to my services. The Verizon finance office rep said that online payments I sent through my bank were double payments for each amount and credit the extra payment to each of the following month bill. It was also said that Verizon sent back some of the checks to me, because the bank stated that the checks were unauthorized by me.

As of 05/11/2012, I asked Verizon for a copy of the checks they said was sent back to me. They refused. At the same time, my bank confirmed that this has never happened and checks were cleared. I need to know if my monthly statement showed as example $10 balance due. The following statement showed no past due for the period of November 2011 through May 2012, and all payments were cleared. So how does the $430.43 come up?

Also, they extended my contract without my request. They said they are going to improve my internet for free and reduce my monthly bill by $5.00/month. They never said anything about another 24-month contract, until I received an email from them. Then I have to cancel this order by a new order number. As a result of my request to be month-to-month services, that complaint realized my regular monthly fee. Please help me.

While installing my neighbors new Fios system, your installer destroyed a plant in my front yard planter. I requested a replacement of equal size and species. I have worked very hard to prepare my yard for the spring growth season and ask that the replacement or reimbursement be prompt. Thank you for your attention.

I signed up in my new apartment for Verizon FiOS service. The package was a bundle with cable, television, and home phone. My existing number was ported over from a previous company. Well, after a month, I tried to pay my company and tried to pay my cell phone bill, and the payment didn't go through. So they contacted me, and I called Verizon Wireless, only to find out my cell phone bill had been packaged into my new Verizon FiOS account. Keep in mind that without my permission, they were unable to find the recorded authorization. Go figure. So I called over to FiOS to have the cell phone service removed. It has taken 7 months. I waited another month for my first bill. There's no bill. I called to check status and no account found by my home address as well as my home phone number. After two more months, finally a customer service representative has done their job. I received a bill for $698.00. Wowzzzzer.

On that bill, the home address was incorrect as well as the home phone number. That's why they were unable to locate the bill. It took 5 months to sort this out and get a bill. The initial installation called for a $300.00 gift card of choice, which since my 1st and 2nd bill never arrived, I'm now ineligible for. I paid the $698.00 and made a payment arrangement that ends on Friday, 5/11 (today). I got home, and there's no service. The same department that set up the payment plan has now disconnected my phone, and nobody can have it turned on because the department is closed. Customer service in and out of a company is a key ingredient when supporting your customers' every service need. I have been trying to talk to a supervisor and have now been transferred 4 times and been on hold for 48 minutes. The worst to say the least.

I contacted Verizon after getting a letter from them about my rate increasing, as well as packages that may reduce my bill. The rep gave me a price based on a two-year contract. He told me he was going to record the call and then asked if he could put me on hold. The line dropped. I called back and got someone else, so I asked if I could be transferred, he said no. I repeated the info from my first call and was given a different rate quote. I then asked for a manager. So here I go for a third time explaining what has happened up to this point. This time I got a third quote that was different and when I repeated the other two quotes, he said, "Oh yeah, you do get an additional $5 off." I ended the call and contacted the CEO's office and was transferred to executive service. I explained my situation for the fourth time and was told that a field person would contact me.

Later that day, I got a call that went to voice mail that confirmed that I would be getting a call back. Shortly thereafter, I did get a call only to tell her the story again and for her to give me the price that the third person gave which was more. When I told her it was more, she said perhaps you can go on the web and get a better price. I ended the call after telling her that the FCC would be interested in hearing about the inconsistent pricing for long-time customers with her company. Verizon has always had lousy customer service.

I recently called Verizon to compare services (I had Comcast) and the girl I spoke with promised me free installation and boxes and a bill of $110 a month. I just opened my first bill to pay it last week and it was for $228. When I called them, they said they were sorry and could change what I was getting and drop the bill to about $155/month plus tax, etc. I told them that was not what I was told, they said "sorry" and they just don't care! They say they can slow my internet speed for $5.00 a month less! And no one knows who promised me the $110 deal. I really don't believe that's true, but that's what they say and no one I have spoken with has really tried to help. Now I'm locked into 2 years with a company that is just awful! I feel they hire people to lie to you to sign you up (then after they accomplish that, no one knows anything). Stay away from Verizon! They make Comcast look great!

My DVR functions haven't been working properly (won't unpause, fast forward doesn't work, freezes up, etc). When I called, it literally took 10 minutes to get through the prompts and wait for someone, then they said they needed to transfer me to technical support, which took 25 minutes. And there was still no response, so I had to hang up. In my opinion, FiOS sucks, as does their customer service.

We just moved to a new house in NJ and got FiOs bundle. In order to set it up, two technicians came in three days. I'm not sure why it took three days to set it up. It was very inconvenient while we are unpacking.

When I had checked the billing statement, there was an extra charge for DVR that we had no idea of. Neither technician had informed about it in advance. Of course, we had contacted Verizon FiOs. My husband had spoken with three different customer reps, and none of them was helpful. They had asked us to bring the DVR box that we had not ordered. Also, they had informed us that an HD box is on its way to our home. We had not ordered both DVR and HD box. None of the reps was willing to help us. Would you pay extra money for the items that you have not requested? Would you spend three hours on the phone with customer service on Saturday morning?

My account has been screwed up since I got FiOS and the customer service is terrible, even the last supervisor I spoke with. They are accusing me of having seven boxes in my home when I returned the boxes and it was because they didn't work according to their technician. Now they want me to do all the work, send in serial and model numbers. Why didn't they request that info months ago when I spoke to someone? They can't get the billing straight and on top of all this, I don't have service due to some excuse that they are saying has happened to cause the service to be interrupted. Every time I speak with someone, they have a different story. I have never experienced such rudeness from anyone like I have with them, very sarcastic and short with you. They tried to make me feel like I was the problem. I just wish I had the opportunity to have a conversation with their CEO. As a retired AT&T employee, it would be an honor

About work order number **. I am complaining on behalf of my mom, Eugenia **, who was supposed to have FiOS and phone service installed on 4/30 between 8 and 5. I called around 4:30, spoke with someone who said the tech was finishing up a job and would be there in 30 minutes. It is now 7:28 pm and no one has shown up. My mother is 88 years old and was extremely upset that she waited around all day. Her address is **. You need to contact me as I have a power of attorney and handle her affairs. I am thoroughly fed up with Verizon's service. I had similar problems with my home services and worse problems at our business.

I have had a consistent issue with the audio cutting out for 4-5 seconds every 15 minutes or so - a minor annoyance. I purchased one of their On Demand movies, and after pausing it, found that I couldn't restart that movie or anything else on their On Demand service. After 60 minutes on the phone (most of it on hold), they were not able to get the issue resolved. I was then transferred to billing and subsequently disconnected while on hold.

After calling back, the operator I spoke with miraculously was able to offer remedies that the previous billing person was not. All and all, I spent 90 minutes on the phone with Verizon and after a heated debate with the operator, insisted that she couldn't offer more than a $35 discount, but was able to offer $50. I requested to speak to a manger several times and was told they weren't available but she was able to speak with them. Bottom line - what started as a minor annoyance turned into me questioning why I pay for such poor service from Verizon. Their customer service people are terrible and the wait time is ridiculous to hear them argue with you.

Verizon added on additional services to my account without my knowledge and kept on charging my credit card an extra $40/month. At my initial sign up, the Verizon employee stated that it had to be on a credit card. They never sent me a bill. These fraudulent charges by Verizon went unnoticed for a while. Talking to many other people, they have had similar experiences with Verizon. I guess this kind of fraudulent charge is normal business practice for Verizon. This is a total betrayal of trust. If you are a Verizon customer, check every single charge on your bill every month.

Two weeks ago, Verizon sent people to upgrade a FiOS connection to my house, which I did not want because I do not even have FiOS! The people who showed up came in a plumbing truck! When they left, my driveway lights and walkway lights no longer worked. FiOS cut my outside electric lines while upgrading. I called the next day; it took them 3 days to come back. They dug up my yard again in several places. When they left, my driveway lights still didn't work and now my landscape lights also did not work! I called again and said I would have my own electrician fix it and Verizon could pay for it.

Verizon asked for two more days to fix it. Two days passed and no one came. They showed up on the third day and were unable to fix the problem. A second crew showed up two days later, also unable to fix the problem. Today, after several calls with Verizon personnel, a crew is on the way to my house again. I don't trust them to know what they are doing and want my electrician to do the work. Verizon will not even let me speak to someone on the phone who can discuss that alternative with me! My phone service will soon be with Comcast!

I ordered Verizon Fios when I learned that it was available for my building. When the tech comes to install, he tells me he cannot install Fios to my home because my apartment is 1 of 2 apartments in the building that is not set up for Fios. I called and told them what happened and apparently so did the technician. They scheduled a repair technician to come two days later but he tells me the same thing. Now, when asked, they don't know when they'll finish construction on my apartment.

I signed up for triple play Verizon Fios over the internet. On my checkout order summary, it includes $300 Verizon Visa prepaid card issued by Metabank. Card is to be mailed within 90 days. When I called regarding the status, I was told I am not eligible because I signed up for multi-room DVR. The order summary does not state it is a choice between a $300 gift card and multi-room DVR. Also, they neglect to send my statement. I have called numerous times and the problem has not been solved. I wish to cancel service, but I was signed up for 2 years in order to get the $300 gift card. If I cancel now, they will charge me.

When I want to record a program, I ** well should be able to. But no, not with you, **. It was a repeat program so I can't do it, or I can't do this or I can't do that. And this huge idiotic banner covers 1/3 my screen for 9 seconds every time I touch a button to do anything. Could you possibly make it a little more obnoxious? You need to hire some Chinese hackers to see if you can make it a little more customer unfriendly. What a ** mess. I hate everything about your ** service.

I was billed for "ordered services": NBA, MLB, NHL, that were never ordered! There is absolutely zero/no check/balance feature to lead a prompt to order. I was told, "Once you put on a channel, you ordered the service." My son is autistic! How the hell can they get away with this? I have called "Autism Speaks", and my local district attorney if this is not reconciled immediately!

I had internet with FiOS for over 3 years. Last summer, I received promotion for TV and internet. I added TV to my FiOS internet. I called last week to disconnect the TV and keep the internet. After 30 minutes on hold, they answered the call. She helped me out canceling the TV service. I got a confirmation number and she asked me to return the receiver. I was in my way out of town. I came back home today. Guess what? She cancelled the internet and kept the TV. So stupid.

After I called technical support, they couldn't find my account for FiOS. She keeps saying you only have TV service. She's supposed to connect me to get the service back up; she disconnected me. I called again and waited 35 minutes again. It is a nightmare. No customer support. They admitted it was the mistake of the representative. She cancelled the internet service instead of the TV service because she left notes for what needed to be done. But the funniest thing is that I can get back to the same plan I had, which is $54.99 a month with no contract. She got me to sign up a new contract for a year plus $79.99 a month to have the internet alone. I had a problem before in which I end up paying $700 for someone else's mistake, too. I am tired of Verizon.

The sales rep that I dealt with lied to me to get me to agree to a 2-year contract with Verizon. I ordered the service online and have a full transcript of our conversation. I was told I would pay $** per month and would receive a gift card of $300 on top if I was to sign a two-year contract. Now after two months, the gift card has not come. I call to find out where it is and they say there was never one issued and that it was trumped by another promotion. The only reason I agreed to a 2-year contract is because of that card, if for any reason I had to cancel service that would just negate the ETF. The actual monthly figure was not much better than my current provider!

I called and spoke to six different people and was told that there is nothing they could do. I even said that I will forgo the $300 gift card as long as they remove the 24-month agreement/ETF fee in case I find a better deal. Verizon has the worst customer service I have ever dealt with and are lying scumbags. I will never recommend or use their products again. I was looking to switch from AT&T Wireless to Verizon but I guess I shouldn't waste my time.

In September 2010, I bundled my home phone/internet/cable in an effort to save money. I moved in December 2010. The area that I moved to does not offer Verizon Fios. As a result, I was penalized for breach of contract. I understand, but it's not my fault. I made numerous attempts to find out how much my closing bill would be. I was always told that I did not owe any money. In April 2011, I received a bill from Verizon. I owe it, I'll pay it. I went into a local official Verizon store and made the payment in person. In Sept/Oct, I received a call from a collection agency stating they were trying to collect for the amount of $102. I explained to them I had made a payment in person earlier in the year. I wrote the agency a letter and obtained a copy of the cashed check and sent it to them. A few months later, they sent me a packet of duplicate statements for the $102. I contacted Verizon and the collection agency disputing the amount.

When I contacted Verizon, I was transferred six times before I was able to speak to someone who was somewhat able to help me. He needed to send me a letter, but the letter was going to be sent to the address that I moved from in December 2010! I told him that I was not at the address and that I would not receive the letter. I asked him to send it to my current address. He informed me that he could not change that information in the system. I asked Verizon for an itemized statement to show all payments I made showing proof that I still owed the $102. They informed me that they were not able to provide that information. Now this amount has been reported to a second collection agency who is so rude and disrespectful.

I recently moved from NJ to VA. I was a FiOS customer and used FiOS when I moved. My first complaint is that to move from FiOS to FiOS should be somewhat transparent, but it is far from. I was forced new equipment and after several hours complaining the forced new accountthere's no sense at all. A new account means the subaccounts are no longer accessible--a big problem. After numerous chats with supervisors, I was able to have one subaccount saved. I really had to push them to save the subaccount during which I asked why this is so difficult. I was told usually people move their account. Why was I forced a new account? No clue is the answer by most who are involved.

The second complaint: three promised call backs never happened. FiOS support forwards and hopes it goes away. So I finally get service to find that after years with a Motorola 7216, I am suffering an inferior Cisco 435. This model is infamous and flaky from day one, having issues deleting watched recordings, not properly addressing ESATA drive, and very slow. Again, the baseline being the 7216. So, I try to remedy this inferior DVR. The third complaint: FiOS has, as witnessed, no flexibility or ability to work with the customer's wishes. I begin the effort to swap for Motorola. I was forwarded several times and ended up with several supervisors to finally be told to take it to the local store to swap Cisco for Motorola. The store, of course, says no. I called back to complain to higher upsagain, it's not returned.

So I move on to options which, I conclude, are to request the expansion DVR (latest) or go TiVo. So I submit request for expansion DVR. I have to be logged in for this and am presented with the device available now and instructions coming when available. Complaint number four: FiOS is inaccurate in every aspect dealt. "Available now" does not mean what the rest of the planet infers. So, what should be the automated instruction to get the "available now DVR" that do not come in what I consider a reasonable time. I begin again the push to rid myself of a persistently inferior DVR. Note: somewhere in here I have my account password reset, changed, or something by FiOS personnel without notice. I know my passwords and had used it numerous times in my effort to overcome the move from hell. Minor but irritating as their excuse was the change of password kind of resets the account. Rubbish excuse. So I make another push, this time to get the consequences for going to TiVo given I am considered a new user and just started a 2-year contract. During this chat conversation (I cannot use phone with this people) I am told they can send me a DVR to swap and that they only have Motorola to send.

Yippee. Of course, this is contrary to what I have been told numerous times. Actually, I have been told they have no idea what will be sent. I am told during this chat the only cost for me is $19.99 for shipping new DVR. Ok, then send it. I get a confirmation later today that shook the foundation. The promised billing stated due for the life of the 2-year contract was first bill $115.98 (2-12months the same bill) and $125.98 for year two per month for all. The confirmation has my first bill at $179.46 and then the monthly at $146.63. This just to swap a DVR that was supposedly incurring a $19.99 shipping charge. After several frustrating chats, I was told to disregard the confirmation, but I no longer have faith in any of them given the confirmation carries more weight.

Fifth complaint: based on this confirmation and conversation, the customer has account changes made even if it's understood there's a swap in progress. It is like they are trying to bill me for the services, additional services they called it, because I will have two DVRs for a short time. I am complaining at this time because once I realized the swap was too much for conversation to handle without making a mess of my contract, I chatted to cancel and was told they could not cancel the order to swap. This mighty company cannot cancel an order made several hours prior? They said it will take 5-7 business days to ship. How pathetic is this culture? I asked for a supervisor in there somewhere and was promised another callback in less than 4 hours. It never happened. So I just logged in to find that my order could not be saved and it states: "Your saved order cannot be completed. Unfortunately, the order you saved cannot be completed due to a change in services or promotions or some other change to your account. We apologize for the inconvenience, but special packages and offers are always available? Please check them out now!"

I made no changes to my account. What have they done? This after trying to swap a DVR? I assume this means my account is not only jacked, but, contrary to what three of them said, the order was cancelled. So, no new DVR, no word from them that the order diednothing but issues. How can FiOS be this jacked up? I no longer have the patience to try anything, so now I am left one helpless option and that is to wait to see if the DVR arrives and for the first bill to see what they did. For anyone interested, I have all chats. None of the preceding communications were by phone, all chats; and all were copied to doc. I am not sure of my intention, unless they screw me with the billing that my account is as jacked as is now apparent. But I hope to add another voice of disgust for FiOS support. I have been on an extensive tour of the FiOS culture over the past two weeks and the sight is inexcusably inflexible, inaccurate, lazy, and basically horrid. I will give them credit for one thing: they have mastered apologizing. Solutions do not come, but the apologies come like rain.

My fax line went out suddenly on 3/27/2012. I have had a series of technicians out to my medical office. The first technician crossed the phone line with the fax line, so we were unable to receive faxes. The second technician disconnected the line completely. The third order was placed, and the technician never came on Saturday, then each hour on Sunday. The time was changed until someone finally showed up at 4 pm. My whole day was wasted from 11 am to 4 pm. Verizon should compensate me for my time.

Finally, the technician stated he repaired the line. However, there was an echo on the phone line, and the ADT security phone connection was interrupted. Upon his return, the ADT connection was repaired; however, there was an echo on 2 lines and one line was not working at all. The next technician group came out on 4/3/2012 and stated the lines were never wired correctly in the first place (an $800 bill I paid). Not to mention, he told me he "didn't see what the problem was because you can write that off." There seems to be an attitude that they can deliver poor service and have the customer pay for it without consequence.

Finally, after much dissatisfaction from many days of our own customer dissatisfaction due to Verizon FiOs, our fax line is still not working and there is an echo on the line. Despite numerous calls, the earliest someone can come out on 4/4/2012 is 1 pm. I am requesting compensation on my phone bill, since the addition of the line was wired incorrectly. 4 months at $450 = 1800 dollars plus loss of revenue from the lines not working and my personal time on Sunday. Please respond.

I had FiOS for 3 years. I was quoted a price of $99 for triple play. I noticed I was being charged $125 each month due to the taxes and fees. Some time that year, it increased to $135 a month. Fast forward to November of 2011, I noticed my bill when up again to $145! I called and they said that they don't know why it went up. They must have switched me to 4 other people till they found out I was no longer under contract. I told them that I was going to cancel my membership once I find a suitable replacement. In the meantime, I asked that they remove Showtime to lower the bill back to $135. They agreed and I noticed Showtime was still on the following month and the bill remained the same. I called them again and the rep said the guy didn't complete it and that he would do it.

Next month comes and Showtime was still there. I was refunded/credited for the months they could not remove it. At this point I want able to find anything better but I didn't want to stay with FiOS! The bill came and again the bill remained the same. I called and the lady said they were not able to remove it because it was part of the bundle. I don't understand why, if the bill said I was paying for it. She said if I sign up to a new contract, not only can she remove Showtime but she can reduce my bill to $121 that included taxes and box rental and I would get a $300 Visa card but the down side was I would lose speed on the internet.

She convinced me and told me it would roll onto a new account and start the next month. I noticed Showtime was finally gone but I was billed $145 still for 3 more months! I called them each month with 3 people telling me it would kick in the next month. Now, this month, I was billed $191, this was an outrage! I called and asked them why my bill isn't updated yet! They said that it's a month and 1/2 charge for new service and the lady would not answer why my new service took 3 months to kick in on my bill and that I was charged the old service. She said my next bill would be $117 or maybe cheaper because of the partial month payment and that the regular bill would kick in the 5th month that I waited for the new bill. I told her that the Visa gift card, which I have yet to get, was a waste because they charged me for the old service for 5 months! I'm fed up with Verizon!

Being a Verizon FiOS customer for two years, I rebundled my TV, phone and internet package. I was promised a lower price and an effective date. However, after going to even pick up new receivers and activating them to my new plan, Verizon continued to bill me for the older bundled price. I had called them and asked them that once new receivers are activated, it would make sense that the new plan be in effect. They replied by stating that it would start at the next bill cycle and would be prorated. This would not make logical sense because once I sign or phone commit via a recorded interval, I would just assume that it would start either immediately or once I get or activate new receivers at the end of the my billing cycle. Instead, they wanted to have it start after my ended billing cycle. So basically two months lapsed.

I called and they stated that they can't go back and credit me for it. After dealing with a supervisor that was of virtually no help, we finally agreed that the charge would be set at my original new bundled price that we agreed upon and to have services be activated immediately. Lo and behold, the next day the plan is not in effect and the bill remains the same. I end up wasting time and effort on countless phone calls to only realize that I have to call once again, which is now becoming a 2-3 days a week routine to get something corrected. Verizon is synonymously known to overcharge. Dealing with the billing department is horrific, especially since they end up ignoring any claim. I am ready to deactivate service and considering escalating this issue on a litigation platform. The frustration along with time and effort that goes into dealing with billing outweighs the great TV features that they have. It's a shame.

On February 10, 2012, I placed a phone order with Verizon for Fios Triple Play Bundle to be installed on February 24, 2012. I was quoted a price of $69.99/month for two years with add-ons, totaling to $112./month. Today, I called to inquire about my bill as it seemed much higher than expected. I was told that the Triple Play was never advertised at $69.99/month and that my monthly bill is actually $189/month (that's $77. difference!). In addition to the lie that the representative told me, Verizon does not have the capability of identifying the person who took my order.

I find it unconscionable that a well-established corporation like Verizon would allow someone to tarnish their reputation by flat out lying to the consumer to make a sale! If I choose to cancel my service, I will be charged a $250 cancellation fee. I cannot afford to keep the service or cancel. I am outraged! The order must have been recorded on February 10. I would like for Verizon to listen to the recording, and stand behind the exact amount I was quoted on February 10, which was $112/month for two years. The difference in cost at $77/month for two years is $1,848, which I cannot afford. Thank you.

Regular service conversion to FiOs: I switched my bundle (regular phone, regular internet, DirecTV, and Verizon Wireless) to FiOs bundle and cell phone. Since then, Verizon canned answers, requested managers to help, and stated a manager would call back but none has. DirecTV has no answers either.

I started cable and Internet service with Verizon February 2011. In September 2011, I cancelled the cable service but kept the Internet. I spoke with 3 different customer service reps that month trying to see how I could lower the Internet bill since it was going up to $80 a month due to not having the cable service anymore. The only option I was given was to lower my Internet speed which was not going to save me very much.

I called customer service on March 14 to cancel the Internet service because I found the same speed with another company for half the price. The customer service rep I spoke with told me that I could sign a 2 year contract and pay $54.99 a month without having to lower my Internet speed. Needless to say, after hearing this has been an option all along I was very upset. I asked to speak with a manager about this since I have been over paying since September. The manager that got on the phone told me that it is my responsibility to check online, flyers and advertisements to see what the current offers are.

It is Verizon's responsibility to make sure that the customers are aware of all options especially when they call asking for ways to lower their bill. I asked the manager I spoke with if I could speak to someone higher than her in management and she took my number down and of course, I have not heard back. I filed a BBB complaint on March 16 and on March 19, BBB contacted Verizon and I still have not heard anything from them. They have until April 2 to respond but if I was concerned about a complaint on my business, I would have responded by now.

A sales representatives came to my home pitching the greatest deal ever. I sadly feel for it. He told me I would be receiving the "Extreme HD" package for $89.99, an MR DVR, basic set box and internet for only $109 a month, including the virus protection for my laptop. He did explain to me that for the first 3 months I would be paying $154.00 a month for installation fees, and that after the three months it would go down to $109.00. I called Verizon regarding my billing and how I have not seen any change in it, asking why it has not gone down once to the promised $109.00. The lowest it has been is $130.00. I feel I was misled in to receiving their services.

On top of that, they told me that I was being charged $20 for the DVR rental that maybe the sales person forgot to add that to my order. I was also being charged $10 for security and backup bundle I had never requested. However, I was originally told that the rental and everything else would be included and my monthly payment would still come up to $109. I feel I got nowhere. All they offered to do was take away the $20 rental fee for three months and then my bill would stay the same! How does that solve the fact that I was tricked, misled and lied to into signing up with their services? I don't know what else to do except to cancel services.

I was a fairly satisfied Dish customer, who was convinced by a Fios salesperson that I couldn't pass up his deal. I was promised a high capacity DVR, clear reception and savings over Dish. What I got was the lowest level Motorola 6416 model that filled to 100 % capacity in two days. I was never able to fill my Dish DVR. The reception is terrible! The video and audio are out of sync and is almost unwatchable at times.

When I called tech support, they told me to unplug and restart. No change. They then promised to send a newer model of the DVR. Instead, they sent an adapter which is nothing that I need. They won't send a tech for wiring inspection until they are sure it is not the DVR. But now, they say they can't send a new DVR. I have to go on line and apply for one and possibly wait weeks or months. The salesman has disappeared and will not return calls. The subcontractor who installed it also doesn't return calls.

I am left with Verizon phone support which is worthless. I keep being transferred to other departments. I would like a rational representative who could solve a problem, not just make new roadblocks. Is there a corporate line to air complaints? I even paid early termination fees to cancel Dish. They look like heaven compared to this grief. I am usually rational and intelligent, but this horrendous service response is driving me nuts! I guess if no one solves the problem, I will go back to Dish. How do I keep Fios from charging me?