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Verizon DSL

Verizon • Local Service • Wireless Service • "Enhanced" Services • Long Distance • DSL Service • Verizon Fios --- News • Video - Verizon Introduces The Droid • Verizon Pays $21 Million to Settle Termination Fee Lawsuit • Verizon Snaps Up Alltel • Verizon Rolls Out Unlimited Calling • Verizon Wireless Changes Contract Policy • Verizon Cuts Off Northern New England • Verizon Joins BellSouth in Retreat From Unexplained New DSL Fee • Verizon Tacks On New DSL Fees • Verizon Limits Its "Unlimited" Wireless Broadband Service • Verizon Wireless Cuts Early Termination Fee • Michigan Charges Verizon's Rates Are Excessive • Verizon Completes MCI Purchase

It's not as though Verizon doesn't have enough trouble keeping its own DSL circuits working. Now they've knocked out someone else's, as Jim of New York, NY, reports:

Verizon, while installing a phone for my neighbor, disconnected my digital subscriber line (DSL, a data line). My DSL provider, XO, is in the process of having Verizon repair the line. Verizon has not responded promptly to restore the service.

I partially work from home over the DSL line. My job is to maintain Internet applications and web sites. Since the DSL line was disconnected by Verizon (five days ago as of now) I have been unable to work from home. Frequently my job requires me to work late nights and early mornings, which I can no longer do. Essentially I can no longer perform the duties of my job, and as a consequence my effectiveness and standing in the eyes of my clients and coworkers has diminished.

William of Lanham, MD July 25, 2009

I find that since Verizon Fios came into out neighborhood (Approx. Jan.2009) Verizon DSL is frequently out between 10:30-12 in the morning and 10:30-12 at night. The DSL rate is now down to 150 Kbits/sec instead its original rate of 700 Kbits/sec. NOTHING is wrong with my equpment. Is this to try to force me and others to change to FIOS? Has anyone else noticed this ??

Sandra of Greenlawn, NY July 22, 2009

I recieved a bill for 79 early termination fee almost 3 months after cancelling their service. I changed my phone and internet to another provider. When I called in a week or so after changing services I was told that I needed to keep my account active in order to keep my email active so they kept it active for 30 days. They never mentioned that I was on a new year contract because I cancelled my phone service and that the additional 30 days they were giving me would exceed the 30 day termination period. They also failed to mention that the email account was the verizon account that I do not use which would be the only email that would be affected by my cancelling service. They also supposedly email me about the new year contract to my verizon account which I do not use. I don't know what recourse I have to get this fee reversed.

Valerie of Mastic, NY July 16, 2009

I have been a Verizon customer for several years. I added DSL to my service about 3 years ago. I noticed in February that my service was disconnecting every time I received or made a phone call. I call the service line and was told that the line would be monitered for 72 hours to see these disconections, then someone would get back to me. Noone ever called me back.

I followed up with several more service calls and nothing ever was done. I stopped calling when I was hung up on. I started emailing to the service department. I sent several emails and only got one response telling me to call. I requested a credit to my account, why are they charging me for something that is not working. That was denied.

Ronni of Frederick, MD July 7, 2009

I signed up for the 1 year of Verizon DSL for 20.99/m with download speeds of up to 1 Mbs. Almost immediately, I noticed the download speed was not as good as Comcast. My recent service with them gave up to 786 Kbs download. So, I called Verizon, and noted that it took a long time to reach tech support. We went through the whole download speed test and checked settings on my computer. I tried to explain that I have several computers, all with poor download speeds but tech support was sure it was on my end.

Finally, I agreed to change my plan to 3 Mbs for 31.99/m. This didn't improve things much and after several more calls to Verizon over a 3 month span, I asked to cancel. Sales told me I would incur 80 in fees for terminating before a year was up. Not wanting to pay the fee, I asked if I could switch back to my original plan of 1 Mbs for 20.99/m. Sales said I could, but would need to sign up for another 12 months of service!

Yanqiu of Washington, DC June 29, 2009

Since an apparent lightning strike more that two weeks ago, we have been on our cellphone with Verizon personnel requesting service. We believe most of these people were at a call center in India. After the first round of calls we learned that there were "issues" in our area, and the earliest a technician could come was two weeks. Our DSL line is also used for our home phone service, so for two weeks we have been with out home phone as well as DSL. We had been told the technician would be here today at 8:00 a.m. It is now 10:30 a.m. This is the first day of the week so there's no excuse for the delay. Our neighbors broadband line with Earthlink was also down after the storm but was fixed within 24 hours.

If we had not been able to use the secured wireless connection of our neighbor we would have suffered significant losses. Urgent telephone communications regarding a job offer were discovered only when our neighbor's internet conection was used. We are causing substantial inconvenience for our neighbor at this point.

sherrie of seminole, FL June 28, 2009

DSL line set up 07/01/08, modem received 07/03/08. Due to the service being down 2 weeks of the month of July, (due to poor lines into my condo) I was advised by Verizon that the product I received will not work properly. I canceled my services on 8/1/08 at 4:31 PM. On 8/1/08 I spoke with Mr. Dolphin at the Solutions Center to have my services disconnected and was advised that my statement dated 7/10/08 would be adjusted to zero.

I was charges for 4.20 for high speed for 07/01/-07/03 (even though the modem showed up until 07/03/08) 14.99 for shipping/activation and 41.99 for services 07/03-08/03/08. On 8/10/08 I received a bill for 147.18. In addition to the above bill, I was charged for 7.00 late fee, and 79.00 early termination fee.

I spoke with Mr. Davenport on 8/16/08 (conf # 202501048) at Solutions Center (same Ph # as Mr. Dolphin) I explained the billing problem, and was advised that my account would be credited the 147.18. On 9/4/08 I received another statement for 147.18. On 9/08/08 I spoke with Mr Combs ( Solutions Center again) and told my account would be adjusted, it just takes a while for the billing/credit to adjusted.

On 9/10/08 I received another statement, the balance 154.18. Another 7.00 late fee applied. By May 10th statement it was obvious nothing had been done with my account. The balance now was 210.18. 5/18/09 after four hours on the phone with 15 reps, I got a 3 way call with D. Johnson (conf # 097973978) and Ms. Jarret about the billing adjustments not taken properly. The both assured me that the adjustment had not been taken correctly.

On June 10th billing my balance was 217.18. On 6/23/09 spoke with India personnel. I was told I had accrued 70.00 in late fees, and the balance was due immediately. I would need to speak with the financial department.. I advise him I wanted a supervisor. One was not available, my phone number was taken and advised someone would call me. No one did. On 6/23/09 I started back with the Solutions Center number and spoke with a gentleman, (conf # 234891721) but the line dropped before getting his full name, but again was advised that the 217.18 would be adjusted.

I called back and spoke with Ms. Jones and gave the conf #, advised I wanted the name of who I spoke with. She couldn't locate the conf #, but transferred me to finnancial Services. I spoke with Krystal who informed me that the Solution Center had no authority to adjust billings, and I the balance of 217.18 was due immediately and close to collections. I called back to the same number and spoke with Mr. Moore, she could not find me the reference number either or who I spoke with.

I hung up and called again and spoke with Ms. Cuffey, said that there may be 2 accounts, not sure why my statement did not reflect credits, as she could she some crediting for early cancellation and shipping and handling done in May. She advised since the call came in after 04:30 PM ths would take me into the next business day of 08/04/08, therefore making my not eligible for disconnect service within the first thirty days. Technically I would be responsible for the 1st month billing, but couldn't see any credits on the 6/10/09 invoice.

I explained since the service did not work for 2 weeks out of the month, and I called on 8/1/08, and the modem didn't arrive until 7/3/08 (I have by packing slipping from UPS) that even if my call was logged in at 04:31 I was on hold before speaking to Mr. Dolphin on 8/1/08, I felt that I should not be billed 1 month service, nor the late fees.

WOODARD of NEW YORK, NY June 23, 2009

Internet service for our business has been out of service for 11 days. Company keeps promising it will be repaired, but no progress. Our business relies on our internet service and is seriously effected.

Shannon of New Braunfels, TX June 23, 2009

There are now only two wireless broadband plans being offered by Verizon to individual users: 1) a 5GB/mth limit for 59.99 and 2) a 10GB/mth limit for 199.99. First of all, a 5GB limitation is absolutely rediculous. I'm a graduate student and download PDF documents for research purposes on a daily basis. I don't know what I'm going to do when my truly "unlimited" usage plan expires in a few months. I've even refused to upgrade my hardware because I don't want to lose my unlimited usage plan.

But I don't understand how they can get away with charging three times as much for a usage plan that offers only twice the usage limitation. In other words, 60 for 5GB or 200 for 10GB? At this point, a consumer might as well just purchase 2 different wireless broadband plans and rotate them every 2 weeks to avoid reaching the usage limits. That way, a user can get exactly what they pay for (albeit extremely overpriced and highly limited at 5GB for 60); but you could get two 60 plans (total of 120 for 10GB/mth) and pay less than the plan offering 10GB for 200/mth!

naresh of newark, DE June 9, 2009

I had sign upfor internet services from Verizon in end of April. I had long distance carrier as Startec from last 10 years. I was under impression that it will stay my long distance same and i didnot ask to change to my long distance carrier,however thay had change my plan to Verizon as long distance and thay charge me 6.77/minute which i am paying 0.04 to make call in india. my total charges, verizon charge 613.73 for 83 minutes that it should be 3.32.

Erin of Morrisville, PA June 6, 2009

Last month my internet started to drop. I called verizon we tweaked the settings but the problem persisted. I talked to an independent guy and he felt that there was a problem some where in the line or at verizon. I ordered a new moden/router from verizon to be on the safe side. (Verizon was not willing to send someone out, felt it was my equipment). The problem continued. I insisted that verizon come out and look at the problem. The verizon rep fixed the internet but shortly after he left in went out again. I called the number given to me for a direct person only to find it was disconnected. I called the regular tech support number and went threw voice mail bull. Finally got a live person and they wanted to go through everything the guy just did. We have already done the changes to death I wanted them to get off the my system problem and look at their problem.

My computers can pick up and maintain other internet connects but not my conection with verizon (I am paying for service I am not getting). I was sent a second router/modem from verizon and my service is still down. It will work for about ten minutes then stop. I am using my neighbors internet in order to contact you. I have been on the phone with verizon for hours and hours. I have changed all the settings on my computer at least 7 times. Verizon has still not fixed the problem and evedrytime I call I get the lets look at your settings. They will not move foward from the settings and look at their system.

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