Complain about a product or service

Verizon DSL

Verizon • Local Service • Wireless Service • "Enhanced" Services • Long Distance • DSL Service • Verizon Fios --- News • Video - Verizon Introduces The Droid • Verizon Pays $21 Million to Settle Termination Fee Lawsuit • Verizon Snaps Up Alltel • Verizon Rolls Out Unlimited Calling • Verizon Wireless Changes Contract Policy • Verizon Cuts Off Northern New England • Verizon Joins BellSouth in Retreat From Unexplained New DSL Fee • Verizon Tacks On New DSL Fees • Verizon Limits Its "Unlimited" Wireless Broadband Service • Verizon Wireless Cuts Early Termination Fee • Michigan Charges Verizon's Rates Are Excessive • Verizon Completes MCI Purchase

It's not as though Verizon doesn't have enough trouble keeping its own DSL circuits working. Now they've knocked out someone else's, as Jim of New York, NY, reports:

Verizon, while installing a phone for my neighbor, disconnected my digital subscriber line (DSL, a data line). My DSL provider, XO, is in the process of having Verizon repair the line. Verizon has not responded promptly to restore the service.

I partially work from home over the DSL line. My job is to maintain Internet applications and web sites. Since the DSL line was disconnected by Verizon (five days ago as of now) I have been unable to work from home. Frequently my job requires me to work late nights and early mornings, which I can no longer do. Essentially I can no longer perform the duties of my job, and as a consequence my effectiveness and standing in the eyes of my clients and coworkers has diminished.

Eun of Largo, MD February 2, 2010

Back in April 2009, I started Verizon business telephone and high speed internet service for 79.99 a month for a year. However, I was billed over 150 every month. I called for about 20 times in order to fix the overcharge, but what i was told was that the package will take effect next billing cycle.

Today I called again asking to cancel my high speed internet service, and after talking over an hour and a half on the phone what they told me was that I broke to contract for canceling before the end of the contract as result I have to pay 365 as ( 100 for bundle 1 year- contract and 265 for 3 years contract on expansion line) termination fee. Do this make sense?

The first party that broke the contract was Verizon because they are charging different amount than the contract. and also have never heard about a three year contract with them. this is Ridiculous. Can someone help me? I am unable to cancel my high speed internet and keep paying over 150/month.

jim of rolling hills estates, CA January 29, 2010

I have dsl from Verizon. I live over 19,500 feet from the C.O. I pay for up to 1.5 mbps but now rec 400kbps. They say the problem is in the C.O. but schedule a tech to come to my house, what for? They have told me it is fixed when it is not. They don't have any customer service, just people who try to get you to by new equipment when the failure is in their C.O.

I use the is make my living. The service interruptions and service degradation has cost me money by not being able to access my account in a timely fashion or not at all. They are useless.

Sandaura of Monterey, MA January 28, 2010

Please take the time to view our videos. Click on more info to read our story. Verizon is responsible for the land lines in our town. The DSL broadband is over the telephone lines. It is causing Radio Frequency Interference with the power lines. We have noise pollution and radiation in our home 24 hours a day non stop. Verizon will not be fix it. We have been fighting to have this situation mitigated for over 2 years. Please pass this information ie., the youtube to friends and family. People need to put pressure on the legislature so that we have proper oversight and protection.

We are sleep deprived as a result of the illegalpure tones we are involuntarily forced to live with. Our peace and quality of life has been stolen from from us. We have expended time and money for over 3 years fighting with the regulatory agencies and the utilities. No citizen should be subjected to this abuse.

Annie of New York City, NY January 23, 2010

Verizon are charging me for their Internet after I was told that the debt was canceled, and I have returned the internet equipment. The company informed me of a charge after I told them that I needed a phone jack and could not afford to have the phone jack install.

Gary of Hagerstown, MD January 20, 2010

In early Nov 2009 Verizon contacted me wanting me to switch my phone service for my business back to Verizon. I told them if they hooked up DSL at my home office I would consider moving my business account to Verizon. ---- is in my office in my home not at my place of business. Finally on 1/13/10 Verizon gave up. They could not make the DSL happen. My problem is, since the 13th the --- phone has been unusable because of static on the line. I plugged a hand set in at the NIT and there was static there. That proved that it was a net work problem.

On 1/20 I called to report that since their attempt to hook up DSL my phone has been un usable. I was transferred to India then back. This conversation took over 1 hour! No one would take responsibility for the fact that I lost the use of my phone because I allowed Verizon to attempt to hook up DSL! I have no phone service because according to Verizon they can not fix it because I am not their customer! the reason I am not their customer is that they could not deliver.

Alena of Rockville, MD January 18, 2010

Came home on 1/15/10 to discover that our phone and internet service was dead. Verizon told us that they would not be out to fix our phones for 12 days! (1/27/10 is the estimated date). This is unacceptable. Verizon, as a company, has gotten too large and could care less about customer service.

Michael of Gulf breeze, FL January 5, 2010

I cancelled my internet service back in July and paid the amount in full up until I used it. They are trying to charge me a fee for cancelling early. I advised them to provide me a signed contract with my signature and I would pay them. They have contacted a second collection agency to harass me. The first did not contact me after I explained to them the situation.

ron of redlands, CA January 4, 2010

i was lied to over and over i was told by a salesman he could beat what i was paying , i was suposed to get a package deal of int, tele and tv, all movie chanels in 4 rooms for 139.00 per mo. got my first bill over 200.00, called to cancel service and they talked me into staying at 159.00 per mo. i have yet to pay less than 200.00 per mo. have called several times and each time i have to talk to someone else i try to explain and they always reveiw my bill and tell me what i owe . i keep telling them what the salesman told and they say they cant help me , i tried to cancel service & they told me i have a contract until june of 2010, i had my complaint once sent to there ex. office & recieved a letter again telling me what my bill is ,i know what my bill is, but its nowhere close to what the salesman told me. i want these liars out of my house, i checked my bill one time and it showed 11 difert charges in one day on 7-8-09 totaling over 254.00, i have ask over and over what these charges are and they cant or wont explain to me what these charges are, i paid it or they turn off my tele,int, and tvs. they have my hands tied, and charge me what ever they want to , im tired of being ripped off by these people , i had dish for 5 years never had a problem this is the first time i have ever complained about a company and i am 56 years old

Luis of North Arlington, NJ December 22, 2009

On November 7, phone repair person came over to Repair Interent for a 3 floor Verzion subscriber. When they finished they disconnect two of my room lines on the second floor. I call Verzion and explained what happen. They told me if it is inside the house it will be charged, I said fine because I knew it was outside outside the house.

The phone repair people came in on the 20th of November and found the lines on the outside side house disconnected. He gave me his # and said if you have any problems have them give me a call. I called 3 times the phone company to get it resolve to no avail. Finallay on the 4th time. A Mary B, supervisor. Will not do it, but Ask me to ask the 3 floor Subscriber for his phone #.

Now I cannot just go up to this person and ask for his phone# why would she ask me do do that. When she can ask the repair person that did the job, Or find out who the phone person that did the repair on 3 floor problem. I am sure if the guy’s house was robed they would be able to find the repair person. My point is the Phone repair person disconnected my line. And I should not have to pay for it. It was disconnected outside the house.

steve of silver spring, MD December 22, 2009

What a nightmare. I'm a longtime Verizon DSL customer who received a 59.99 offer in the mail for their phone + Fios internet bundle. So I call them about the offer and it sounds too good to be true. Why would they want me to pay much less per month for faster service, plus throw in a 150 debit card to use on anything I wish? Against my better judgment, I tentatively set up an installation date for next Tuesday. But before they can switch me to a neutral third party to confirm the order, I get cold feet and decide to back out.

I noticed on the promotional flyer that there was a 180 early termination fee if I didn't stick out the full year, and there's no guarantee I'll be in this apartment that long. So I tell the Verizon rep I'll need more time to examine the fine print and think it over. He goes ballistic. Despite the fact that I only ordered the upgrade a mere five minutes ago, he tells me it's too late and they're sending the technicians next Tuesday anyway. I said "bullshit." I never confirmed anything via email or anywhere else and I never spoke to that neutral third party. I then hung up.

The guy calls back and overrides my "four ring maximum" pre-set on my phone, so that it never stops ringing! In short, I am being harassed by my own phone company. After 30 minutes the phone finally stops ringing, so I decide to check my messages. The guy's supervisor gives me a number to call to cancel the so-called order, which I did. Unbelievable.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.