It's not as though Verizon doesn't have enough trouble keeping its own DSL circuits working. Now they've knocked out someone else's, as Jim of New York, NY, reports:
Verizon, while installing a phone for my neighbor, disconnected my digital subscriber line (DSL, a data line). My DSL provider, XO, is in the process of having Verizon repair the line. Verizon has not responded promptly to restore the service.
I partially work from home over the DSL line. My job is to maintain Internet applications and web sites. Since the DSL line was disconnected by Verizon (five days ago as of now) I have been unable to work from home. Frequently my job requires me to work late nights and early mornings, which I can no longer do. Essentially I can no longer perform the duties of my job, and as a consequence my effectiveness and standing in the eyes of my clients and coworkers has diminished.
Lucia of Downey, CA October 4, 2008
Lucia of Downey CA (10/04/08) Contracted with Verizon to have DSL installed on 4/11/08. The service never worked. I could never get on the internet. I called many,many times to complain. I had to wait at least half an hour to get a response. I was charged l2.99 every month even though I never had service. I was constantly calling to complain I was put on hold for long periods of time or was disconnected. I got the service because I needed the internet to do my research for final exams. I could never use the internet.
Verizon finally agreed to send someone over to check the service. I told them to send the technicians in the afternoon of August 3l, 2008 because I had a class in the morning. I waited all afternoon and nobody came or called. Now I am being billed 86.64 for the technicians visit to come and fix their connection. Today I called to ask Verizon to remove this charge since I should not have to pay to have them correct their faulty service. Adrian was very rude to me and even laughed and said that he could not give me credit and his supervisor was to bussy to talk to me.
I am asking that they reimburse me for the internet charges for installation and monthly charges since 4/11/08. I only owe them for my telephone bill nothing else. I am also being charged a late fee which should be removed. I am now with Time-Warner and I don't have any problems in getting on the internet. Verizon is the worst company I have ever had to deal with. I have wasted a lot of my time dealing with them and to no avail.
I paid about 59.00 for installation and modem, plus 20.00 for a router and 12.99 for monthly service. Plus I have suffered emotional distress, my blood pressure would rise whenever I had to call Verizon.
Chris of Huntington Beach, CA September 30, 2008
Chris of Huntington Beach CA (09/30/08) Signed up for Verizon DSL 1.5 service in June 07. Never got the 1.5 service, and now we get kicked off internet all the time, mostly when doing important things, and then have to start all over. Verizon customer service is the worst service I have encountered. I have spent more the 40 hours of my time in the last 3 weeks trying to get this corrected. I have alot more to say, but just to pissed off at Verizon still.
Ting of Pittsburgh, PA September 26, 2008
Ting of Pittsburgh PA (09/26/08) We lost our DSL two weeks ago during a big storm. Many people in the area lost power and internet. After the local electricity came back, the DSL was still out. I called Verizon for repairs. Endless rounds of people reading from scripts at the other end and transferring from one service to another. The calls were recorded for quality control, but there was no quality to be found. Finally I was given an appointment for a service call to take place some five days after my first request.
Verizon phoned me to confirm that someone over eighteen years of age would be available to wait from 8am to 8pm. On the morning of the service call I received another phone call at 7.30am to confirm the above. Then no one turned up to do anything at all. Back to the endless phone calls to get some service. By this point it has been almost two weeks without DSL. It was only when I threatened to withdraw my business from Verizon that I got some action.
No physical damage but certainly a great deal of inconvenience. I work from home for half the week and rely on having access to email and other web-based services.
William of Pikesville, MD September 23, 2008
William of Pikesville MD (09/23/08) I have Verizon on line(DSL). During the week after 3pm my service slows down and also on weekends. Some times it takes over a minute to get on line. This seems to happen in zone 21208. Need to get better service or we will start looking for another service.
Takes too long to reply to e-mail. Also inpossible to play any games.
Mariya of Brooklyn, NY September 20, 2008
Mariya of Brooklyn NY (09/20/08) I ahve been seeing commercial for Verizon Freedom Internet Card, and though it was time to try is sinc ei have saterlite and unable top get internet. After i called number listed in the commercial i have spoken to about 7 people, which had no idea what i was talking about. I undertsand that it is a new product, but their employees need to be notified of thos eproducts!
Anyways, after i came across a person that actually knew what i talking about i was ready to order. i was told that for 39.00 a month i will unlimited access to the internet , and one time fee of #0 ( Installation Fee) will be applied. I was readfy to go head, since i needed internet ASAP i agreed to rush delivery for extra 22 dollars. I out in the order on Monday, the iteam was supposed to arrive the latest on WED. Thrs , i call verizon, after being on hold for an hour an speakin to eployees that know nothing, they have realized that the order was never submit it and guranteed me that the item will be in my hour by FRI and the delivery will be waived. After recieving my item the following weds!
I decided to try out the item. After being online for about an hour, the little card began showing me negative amounts in dollars. It cought my eye because it had dollar signs next to it. I call verizon and what you know, they told me that they sent me the 59.99 a month car which they thought would suit me best, not to mention for 59.00 u only get 5 KMG which is nothing and complete non sence. Ive decided to cancel the order which took another 2 hours on hold being transfered from person to person.
Not only i didnt get my delivery waived they charged me foir the entire month of service, and return shipping! Also i have been waiting for my deposit of 150 back since June. Terrible costumer service, representitives/ managers know nothing!
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