It's not as though Verizon doesn't have enough trouble keeping its own DSL circuits working. Now they've knocked out someone else's, as Jim of New York, NY, reports:
Verizon, while installing a phone for my neighbor, disconnected my digital subscriber line (DSL, a data line). My DSL provider, XO, is in the process of having Verizon repair the line. Verizon has not responded promptly to restore the service.
I partially work from home over the DSL line. My job is to maintain Internet applications and web sites. Since the DSL line was disconnected by Verizon (five days ago as of now) I have been unable to work from home. Frequently my job requires me to work late nights and early mornings, which I can no longer do. Essentially I can no longer perform the duties of my job, and as a consequence my effectiveness and standing in the eyes of my clients and coworkers has diminished.
Loraine of Brooklyn NY (10/14/08) DLS service not working properly. Complained for 3 months. When calling customer service, you get INDIA! In summary, after 3 months of complaining, a tech was sent to my residence on 10/10/08(Carmine). Tect identified the issue at approx. 6:30 PM..said he would be back 10/11/08 @ 8 AM to begin working on the wires. He asked that I leave my rear property unsecured so he could get access.
He never showed up nor called. When contacting customer service, I was told that Carmine closed the ticket immediately after he exited my home on 10/10/08 saying everything was fixed. I then spoke to a manager Michael who said it was a computer glitch and that he would help me and never did. That's when I ended up speaking with Ali, Rupert and Abinash in India on 10/13/08 @ 12noon. Rupert was to call me back within 3 hours and never did. I called his number that he gave me. If you call that number, it will take you into verizon space...no one answers..all you get it music and are left on hold indefinitely. Can someone please help me?
I can honestly say that this experience has completely stressed me out. When speaking to the liars in India, i began to have chest pains and had to eventually hang up. I am not a dramatic person...I have NEVER experienced anything like this when dealing with a vendor..and very suprised to find that you can't talk to ANYONE in Verizon. My next step is to bring this to the media if consumer affairs cannot help.
Nicholas of Bear, DE October 8, 2008
Nicholas of Bear DE (10/08/08) We have been paying for Verizon DSL about 4 years now. Up until this year, especially since they have promised FIOS in my area and actually have dug up yards in our development, we have noticed now that we cannot make a connection after 6 PM EST. If you are on prior to that time you have no problem going in and out of websites and doing searches. After 6 pm it drastically slows down or drops the connection. If you attempt to sign on after 6 pm EST you do not make a connection at all.
Again, this has been very noticeable since Verizon brought FIOS in the development but have not completed their installation. I have actually defragmented my pc which really has little impact on the speed of my pc and have cleaned file space a number times as suggested as well. In today's world we have become more reliant on the availability to the access of the Internet for mainly the need of obtaining information. This is very true in my household with two school age children that need the Internet to complete homework assignments. Teachers do not accept this excuse too easily. It is like reporting to class and telling the teacher, my dog ate it.
I have called Verizon's DSL support line and have tried to speak with different support techs and have been given many different responses such as we could download some type of software to correct the problem for a nominal fee, to check my tools to actually being told to replace my ISP! The calls were made over a 3 week time span until I finally got fed up and called Verizon's Office of the President.
The first call I had waited 10 minutes before the call was answered but only to be disconnected. I called back and waited another 10 minutes and got someone by the name of Roz. When I began to explain to this person my concerns and issues I was told that she could no longer hear me and disconnected the call.
Mb. of Venice, CA October 7, 2008
Mb. of Venice CA (10/07/08) After a 1 year horrific experience with this company, (with over 40 hrs. logged trying to fix several problems: DSL + phone) we decided scrap the whole deal. It was also costing us 120.00 / mo. which is crazy anyway. I spend TWO WEEKS trying to cancel our service, but was DROPPED from EVERY SINGLE CALL!! No one could help me. NO one could cancel my service --I was always in the WRONG DEPARTMENT. I spent many hours trying, and finally got it turned off. I am now being charged for the FULL MONTH of service and of course, not one representative could help me dispute those charges. I wrote several letters to their regional manager and so-called president, and cc-d them all to the FCC. NO ONE has contacted me, from any department, including the FCC. Now they are sending the bill to collections.
120.00 bill being sent to collections, now I must pay it or it affects our credit. Over 40 hours spent on the phone trying to deal w/ these criminals, and not ONE phone call resulted in anyone taking any time with my case. I am so frustrated!!!
Ella of Torrance, CA October 7, 2008
Ella of Torrance CA (10/07/08) Well I ordered 2 boxes when my cable to my bedrooms were shut off over a month ago.. When the order was shipped, upon installation I noticed is said STOP if your order is not complete, so I called spoke with a billing agent who transferred me to a manager- She advised she would send one out that was 3 weeks ago.. I called the same billing number (that was on the TV and no longer is) who said it was shipped last friday.. Still over a week later, the only order shipped was the FIRST order..
MY back is killing me from sleeping on the couch instead of in bed where I should had the agent ordered it correctly. Instead Time Warner is working on the porting of my number and I am going BACK to Time Warner where I should have never left to begin with!
Lucia of Downey, CA October 4, 2008
Lucia of Downey CA (10/04/08) Contracted with Verizon to have DSL installed on 4/11/08. The service never worked. I could never get on the internet. I called many,many times to complain. I had to wait at least half an hour to get a response. I was charged l2.99 every month even though I never had service. I was constantly calling to complain I was put on hold for long periods of time or was disconnected. I got the service because I needed the internet to do my research for final exams. I could never use the internet.
Verizon finally agreed to send someone over to check the service. I told them to send the technicians in the afternoon of August 3l, 2008 because I had a class in the morning. I waited all afternoon and nobody came or called. Now I am being billed 86.64 for the technicians visit to come and fix their connection. Today I called to ask Verizon to remove this charge since I should not have to pay to have them correct their faulty service. Adrian was very rude to me and even laughed and said that he could not give me credit and his supervisor was to bussy to talk to me.
I am asking that they reimburse me for the internet charges for installation and monthly charges since 4/11/08. I only owe them for my telephone bill nothing else. I am also being charged a late fee which should be removed. I am now with Time-Warner and I don't have any problems in getting on the internet. Verizon is the worst company I have ever had to deal with. I have wasted a lot of my time dealing with them and to no avail.
I paid about 59.00 for installation and modem, plus 20.00 for a router and 12.99 for monthly service. Plus I have suffered emotional distress, my blood pressure would rise whenever I had to call Verizon.
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