Skyway USA

I had dish internet service with Skyway which started in Sept 08 and prepaid for 1 year, getting 13 months of service. Reading all the complaints on this company, I also had the same complaint with the $100 rebate. It took over 6 months and constant inquiry about the rebate. I feel fortunate that I finally received my check in the mail. When my 13 months had passed, I prepaid for another year of service which was $359.40, @29.95 month. I called and emailed my request to cancel service effective 5 months into my 12 month prepay. I inquired about my refund on April 27 and Misty replied and apologized that a credit would be given that day to my credit card.

Today, June 2, I called again and spoke with Trish and she said no refund would be given. I met my obligation for the one year contract, but her explanation was that since I prepaid, that money is spent and not available. I was welcomed to have my service returned but that the money would not be refunded. I never heard of such a thing. I asked to speak with a supervisor, which she replied that she would check into it and call me back. That was her way of pacifying me! I never signed anything agreeing to those terms. I told her that I never heard of such a thing and never signed anything of that sort and I would be filing my complaint with the AG office and BBB. I had no idea so many complaints have been filed on this company. I have sent another email to their customer service and plan on filing complaints in all places. They owe me $209.65

This company sells satellite dish for Internet connection as dial-up system. I found it online. I ordered on 12/03/2009, with American Express credit card on phone for $199. On phone order, there were long lists of things you have to answer, yes, before you buy it, which you'll never be able to find in writing. The package was delivered to my neighbor's house. My neighbor brought to me about middle of December 2009. After I opened the box, I immediately felt its complication and called for return.

I was told that I need to wait for someone to call me back before I can return it. Nobody called me back until January 2010, which was one month after I placed the order (not when I received my order). Then I was told I could not return because my order was more than one month, and later told me that I need to pay $199 cancel fee. After knowing the cancellation fee, I decided to keep it.

So my boyfriend, who is a general contractor, and his friend, who is an engineer, helped set-up the whole dish, and all others. But this system never worked, and the Internet never connected. We made many phone calls to their technical support, tried many, many days, it never worked. We were told we'll be charged another $155 to send someone from their company. But I don't want to be charged again with no promise if it would work. I also refuse to pay monthly fee since it never worked. I paid $199 for equipment and was charged another $199 cancellation fee, which they refuse to refund to me. I called my credit card company to hold for payment, and future monthly charge before they make my Internet work.

I signed up with SkyWay and was promised a $100 rebate. This was in May 2009. On December 7, 2009, I wrote a letter requesting my rebate. I enclosed a copy of those things required in order to get the rebate and have not yet had a response. I chose not to call after reading about the experiences others had in trying to get the rebate by phone. SkyWay needs to be investigated!

I signed up with Skyway USA and have been waiting for the rebate check I was promised for 11 months.

I ordered the satellite equipment in September. I was told the initial cost was $130.00. They told me that I was told it was $199.00. On September 29, 2009, they deducted $228.96. When we received the equipment, we opened the box. The instructions told us to go to their website to get the azimuth. We could not get a signal, so called for sevice. The men came out and moved it to four different locations on my property. They were not able to get a signal either. The service person told me that Skyway only has one satellite, and it is not very high up. My neighbor has a massive oak tree, and there is no place on my property that I can get around it. They made their report to Skyway. Sky deducted $75.00 from my account for the service call on October 6th. I called them to cancel, and Kelly told me to send them an email requesting cancellation and to show the reason as "no line of sight". I did this. She was going to send me instructions for returning and a number to use so I didn't have to pay shipping. I never received it. I called again requesting the instructions and they said they would email it to me. I never received it.

When I was reconciling my checking account yesterday, December 22nd, I saw where they had deducted $20.95 (the monthly charge for service) on November 3, 2009 and again on December 3, 2009.

I called and talked to Kelly and explained that the account had been cancelled, but that they were making monthly deductions from my account. She asked me if I had returned the equipment. I told her that I had been told twice that I would receive instructions and the RMA number, but have never received it. She asked if I had opened the box, and I told her I had to in order to install the equipment. She told me they could not accept the equipment back if the box had been opened. I was never told what the azimuth was. The only way to know was to open the box and look at the instructions on how to get it.

I purchased the Skway system in January 2009 with the promise of $100 rebate. I've been contacting them every other month since April. All I get is the run-a-round about the status of the refund. I was given the number of Nancy Blackstone to contact and she never answers or returns phone calls. When my one year agreement is over so is my future business with them because I will not be renewing.

On 6/12/09I ordered an Internet Satellite System from Skyway. When I ordered, I was told I needed a clear view of the southern sky, which I have. I was told to expect the package within 1 week. It finally arrived on 6/20/09 which was longer than one week. The package had a page attached to the outside which indicated it needed to be read first. I read the page and it instructed me to find the coordinates to set up the satellite dish. With a compass, I checked the coordinates and found that the direction I needed to point it was southeast, which did not have a clear view of the sky.

On 6/22/09 I called Skyway and spoke with Lisa and explained that I could not use the dish as expected and wanted to send it back, unopened. She said she would send me an email with instructions, which I received. I filled in the information required and emailed it back. The instructions indicated that I should have a Return Authorization within 4 business days.

When I had not heard anything from them after 7 days, I called and spoke with Vicky who said there was no email from me, so I resent it. After 4 days I received the authorization and I went to UPS to send the package back to them. According to UPS, they delivered the package on 7/9/09.

On 7/29/09 I still did not see a refund on my credit card, so I called them. They hung up on me twice and on the third time, Kelly said that I had to allow 30 days for a refund. On 8/10/09 I still did not see my refund so I called them. A recording indicated that they were "busy" and I left my name and phone number.

As of 8/11/09 I still have not received the $199 that I had to give them before they even sent me anything and I am unable to get another internet system to replace this one until I am reimbursed