Register.com

My refund for about $8 was made on the initial registration transaction, after a complaint was made to PayPal, regarding a fraudulent billing by ** on a subsequent transaction, which proceeded, although I unchecked all of the services billed, and requested only a domain name registration for about $8. The charges for these unchecked services were indicated as paid through PayPal. A previous registration payment of about $8 had gone through PayPal. The payment of $133.95 was then confirmed, without me having any access to PayPal, to make such a confirmation. PayPal was immediately notified that the billing was fraudulent, and a refund of about $7 was requested from the earlier transaction.

PayPal logged a dispute, and the refund of about $7 was paid. Within an hour of that refund, my computer was hacked, and the hard-drive was overwritten, including the result. There is no recoverable data. I believe the personnel at ** maliciously, and criminally destroyed the hard drive, in retaliation for the fraud claim made with PayPal, and the refund request. Any advise about dealing with ** for what appears to be criminal conduct? I have the email record of responses, that relate to the fraudulent billing, and my replies to **.

Register.com not only automatically renews unwanted domain names you want to get rid of, they actually will stoop to the level of billing their products to old expired credit cards with invalid numbers. It is now the year 2011, and they billed an old card that not only expired in 2005, but had its number completely changed at that time.

Somehow, BOA managed to relate the old account to the current one, but allowed the charge to go through. If you ever register a domain with these people, you will be married to if for life, because they will not let you go, no matter what you try to do. Buyer beware!

I placed an order yesterday and received confirmation of the order via email. Later in the day, I received an email stating there was a problem with my payment. The two domains in the order did appear in my account information online. I updated the payment method. But again today, I received an email stating that the payment was a problem. I then called and was told that I needed to re-order. When I attempted to re-order, the cost of the domains increased by $33 each! That is bait and switch or technical issue. They did not honor the terms of the order.

My domain expired yesterday. I went to register.com to renew only to find that they have added $25.00 service charge to re-instate my domain in addition to the normal renewal fee which is nothing more than a rip-off. There is no grace period whatsoever on expired domains. If I had been aware of this change in service fees, I would have renewed ahead of time. I feel that this is an unfair charge from register.com. My website is offline which means that I am losing money from Google ads until this matter is resolved.

This year, we moved to a different hosting provider. But before doing that, we have paid Register.com fee for 2 years. Even if we decided to move, we did not request for any kind of refund. We just left it alone. Around 3 to 4 months later, they put put website up for sale. We called them up and they said it will take 3 to 10 days before we get our site up and running again. They don't have the right to do that to our site in the first place. They have released us already after they gave us the code and we did not ask for a refund for the 2 year fee. I was very surprised when I checked online and saw that there are hundreds of complains about this site.

Due to an inactive email address, I did not receive renewal notice. As soon as my domain expired, I realized the issue. I went to renew the domain the same day it expired and they charge $30 to reinstate the domain, on top of the already ridiculous $35/yr registration. I called customer service and they refused to waive the reinstatement fee. I said I was going to transfer to GoDaddy and the rep told me GoDaddy charges $80 to reinstate (untrue). Now in the transfer process, my request for an Authorization Code "if approved" will be emailed in 4-5 days. What a piece of garbage company.

We purchased hosting service from register.com and paid for 3 years in advance. After a year we moved to a different hosting provider and asked for a prorated refund like all other hosting services provide just to be told, too bad we went past the 30-day cancellation. So they get to keep the funds. We are a small non-profit that provides wishes for sick children, so now we will have to probably miss a child or two.

I purchased the Do-It-Yourself Web design package but never got around to designing my website. I then asked if I could have someone at Register.com design it for me. They charged me $365 for this service with unlimited editing for 30 days. Easy to offer unlimited editing when they don't respond to emails and take two weeks just to put a sample together.

The design Jenny created was atrocious to say the least. I gave a sample website that I said I would like mine to resemble. It was a basic and simple design. Her design didn't even come close. The pictures she chose didn't represent my financial planning company what-so-ever. One photo looked like a group of people from the 90s. On the services page was a picture of hotel staff and on the business planning page was a picture of loaves of bread at a bakery.

Three months later while fed up with her lack of response to my emails and poor design, I asked a friend to design my website for me. I called Register.com and asked if I could have another designer and if it were possible for them to replicate my friend's website design. They said it was and gave me unlimited editing for another 30 days.

Richard was assigned to me and he tried to replicate my friend's design but failed to inform me that because his templates are in HTML and my friend's design was in CSS, there was no way to exactly replicate my friend's design. The HTML version looked cheap which doesn't represent my financial planning firm well. When I called and asked for a refund or credit due to poor service and not actually creating the design, they refused. Had I been informed in the beginning that it wouldn't look the same because of the coding, I wouldn't have gone ahead.

I want to let everyone know that they should not use Register.com. I gave the Reader's Digest version of what happened. In addition to the above I had to follow up every step of the way. They would end a phone call saying they would do XYZ which would take X days, then they wouldn't do it. I would have to call back after wasting all that time. There was always some reason my website wasn't up. All and all this process took 4 months and a lot of time away from my business.

I have been involved in ongoing email and online customer contact with the company to terminate domain and CMS hosting services. I have tried to turn off the automatic monthly billing feature within my account to no avail. Its looks like you can..but is a bogus feature. Their "help" contact centre has not been able to assist me to date with stopping these monthly recurring charges. I have asked for a specific name of an individual supervisor or manager. Lesson learned for me so far. Be cautious and informed about which firms I give my credit card information to. I should have checked the web for complaints of this nature regarding the company before ever trying their service.

On 5/30/09, I logged in to my Register account to renew my web hosting and private domain service. Having confused the private domain with domain registration I purchased a one-year domain registration contract for $35 as well as a one-year web-hosting package for $95.96. When I realized Id erred in making the first purchase I contacted Register.com customer support email, explained what I had done, and asked them to refund the $35.

On 6/4/09, I logged in to my bank account in the afternoon after several confusing Register replies and saw that both the $35 and $95.96 charges had been credited to my account. While it wasnt what Id asked and with no explanation from Register, I credited my bank ledger the $35 but left monies to cover the $95.96 believing the issue was now being treated as a do-over. I continued to make necessary purchases and did so feeling confident the issue would be resolved as I had asked.

On 6/8/09, I logged into my bank account and was dismayed to see that both the $35 and $95.96 charges had been made against my balance in spite of the fact that I had made it clear that I wanted the $35 refunded. I immediately posted to the rep that it was not acceptable. It wasnt until after many communications back and forth over a 24-hour period, all of which from Register were either incomprehensible or inaccurate, that they finally acquiesced to refund both charges. Because the $35 charge was made the second time without my authorization it placed my bank account into a rotating overdraft. Had the $35 not been charged the second time account would have remained in the black on 6/8/09 as I was overdrawn only $3.67.

I did everything in my power to avert the disaster including plead with the bank but it was too late. There are six overdraft charges, $35 each, totaling $210 that I have presented to Register and continue to maintain are their responsibility to pay. They refuse in spite of my objections and now consider my incident "solved."

My domain was given away to a fake emailer who claimed that I had sold it to them. Register took a fake email from someone claiming to be me and let them have a domain I had registered for another 10 years and had registered for years prior. My domain was stolen. Sold to an individual for 10,000.00 usd dollars. I have been completely ripped off. I need help. I cant get anyone to help me. Register wont listen. Attorneys wont help. Please help.

Register.com is automatically renewing domain names without my consent. When one goes into their Register.com Account, they'll notice that there's a check box next to each domain name, email name, hosting name, etc. The box is for Automatic Renewal. The shady business practice BEGINS with Register.com default system of pre-checking those boxes. If one forgets to uncheck a box when they log out, they've just activated the auto renew function. What is worse, is that I've been stung by that shady practice in the past, so I make it a point to uncheck all of those boxes before I log off.

I recently (Nov 2008) received an email alert from Register.com that my domain name called stop-your-foreclosure.net had expired. I wanted that domain to expire. Four days later I received an invoice thanking me for my renewal. in fact, there are three domain names that were renewed automatically around that same time period. I did NOT renew them. Each time I contact there online help support, I get the same script: if you've activated Auto Renew, then the domains will renew automatically.

I just had the help guy Shane P tell me which domains that I currently have that have Auto Renew activated. He listed about 5 of my domain names. How is this possible. I NEVER select that Auto Renew option, even when prompted to via email alert. I've noticed others on your website with this same issue. Please help, as I've found there's no real way to electronically prove that Register.com is pulling a fast one on their customers.

I'm getting billed for renewed domain names that I don't want renewed.

Register.com notified me two months ago my domain for askrigel was about to expire. I declined renewal. They send four emails, I declined each ont. Someone called on the phone and I told them I no longer needed the domain. Last week they sent me two emails thanking me for the renewal. They were not authorized yet they used my credit card of record for payment.

I emailed their service department to refund and not go forward. They did not. I called and the manager told me it was an automatic renewal. I was never sent any information asking if I wanted the auto renewal. I was only asked to renew. This is very poor business practice and truly unethical. When I told the manager they should have sent emails about an automatic renewal he had no response. I waited 45 minutes before I was connected to someone and that someone had no understanding of the issue. He just kept repeating policy. Truly a bad experience with register.com

A UK domain was originally registered with this company, through a reseller. After several years, the time came to move registrar. This process is normally painless: first control of the domain itself is passed to a new company, then that company will update the DNS server addresses controlling the domain, and finally the previous registrar should disconnect. The whole process takes several days: to guard against technical problems, changes can take 2-3 days to be fully distributed.

With register.com, however, the process is far from painless. As soon as the transfer was requested, they also changed the DNS entries on their servers to indicate that e-mail for the domain should be delivered to 127.0.0.1 (the loopback address), which causes all e-mail to bounce. This is a deliberate change on their part: had they simply left their settings unchanged apart from executing the transfer as requested, e-mail service would have been uninterrupted.

When I contacted their customer service department, I was told that since the co.uk domain was transferred away, register.com no longer control dns01.gpn.register.com, I have to contact the new hosting company instead (which, of course, has no control over dns01.gpn.register.com at all). To add insult to injury, each lie I was told came with a signature line bragging about register.com having apparently received an outstanding customer service award from JD Power.

(This is quite technical, but essentially there are two databases involved: one identifies who owns which domain within co.uk, the other controls delivery of e-mail for all domains registered through register.com. They were asked to make a change to the first database, and did - but also made an unrequested change to their own database, which prevented e-mail being delivered correctly. Roughly equivalent to your old phone company cutting off your phoneline as soon as you tell them you're changing to a rival, instead of waiting until the phone number has been transferred!)

For several days, e-mail sent to our domain was being returned to sender rather than delivered to the correct server.

I have spend a lot of tome tring register.com to clear my name. This is very frustrating and conserns me that my name has now been assoiated with a crime by register.com by giving out my information.

We cannot used that domain name and sell our product, of the same name until they realease it and we would like to set our website up using the name they are sitting on instead of the name we currently have.