Complain about a product or service

Register.com

Yvonne of Central Islip NY writes (4/14/02):
I contacted register.com to renew my domain name on 6-Apr-2002. The domain name was set to expire on 13-Apr-02. They processed my credit card for $149.00 for renewal through the year 2011, and informed me that I should confirm after receiving a email from them, which I did.

Today, 14-Apr-02, I receive an email from Network Solutions that my domain name has expired. I call them and they said there is nothing that they can do, and they will issue an email stating that they will issue me a refund. I am still waiting for the email, and am fearful that the refund will not be correctly processed.

I had to register with Netork Solutions at a rate of $69.99 for only three years. I lost out on the 10-year rate, not to mention the stress involved in thinking that my domain would expire. The people that I spoke to said that register.com had an automatic process, and while they did not follow up, they do not have to. It is not fair that I should lose the 10 year registration after doing everything right.

Tara of Fremont CA (5/12/00):
I recently registered a domain name through Register.com. I found out that anyone can find out my address and phone number on the Register.com website just by clicking a button. I plan to express my views and opinions on my website, but I don't feel that I can go foward with this if it is so easy for someone to find out where I live.

The real problem came when I tried to change this information on the Register.com website. First, the Register.com website offers a way to change this information, but it was just a runaround and I got nowhere. After emailing Register.com with this complaint, they replied that I would have to change this information through a company called Network Solutions.

I have spent the last two days attempting to change my information with Network Solutions with no sucess. They emailed me directions, but when I would submit the changed information, an error would occur. This went on at least two dozen times over the last two days. It shouldn't be this hard to get this done, but for some reason it seems that Register.com and Network Solutions are intent on keeping information public that I would prefer to be personal.