Complain about a product or service

People PC

Kerri of Dedham MA (11/25/08)
I have cancelled this internet service several times. Each time I call I am told there is no record of the prior cancellation. On 11/04/08 I received the confirmation # 26815312831762177 but I have been charged an additional 10.95 on my credit card statement for this service.

I have made several phone calls to this company but cannot seem to cancel this recurring charge. I have never even used the service but continue to pay for it.

Ted of Visalia, CA November 22, 2008

Ted of Visalia CA (11/22/08)
I am retired and PeoplePC was recommended to me by AARP. After using their service for a few months of encountering many problems in connecting I decided to cancel.

I called them on 10/8/2008 and told them to cancel my service effective immediately and that the computer using it was no longer working. In fact I had gutted all the software in that machine.

I was told they would not bill me at the start of the next billing cycle which was on 10/16/2008. I mentioned to the person I was speaking that the computer was no longer operating and made sure he understood I wanted to cancel the service. He assured me THEY WOULD NOT BILL ME ON OCTOBER 16 AND MY SERVICE WOULD BE CANCELLED.

10/16/2008 they billed my credit card for 3.95 which was for the Symantec anti-virus service.

I called PeoplePC on 10/18/2008 and spoke to a person named 'Erika' about the charge. I told her I had cancelled my service assuming all charging was going to stop. She told me she was going to take care of it by contacting Symantec to stopping them from billing me but could not give me credit for the 3.95

On 11/16/2008 I discovered that I was billed again for the entire 13.90 monthly fee (PeoplePC and Symantec both). Holy Guamo! I could not stop these people from billing my credit card.

So I called them again. This time I was passed to a Senior Account Rep named 'Wendy' who told me the reason I was billed was because MY SERVICE WAS NOT CANCELLED. When I asked why it was not cancelled she replied something about a 'free month'. What free month?

After telling her I was going to cancel my credit card to stop the charges she assured me she was going to cancel the service and issued a 17 digit cancellation number.

Let me stop here and explain this. If you are unfortunate enough to deal with these people and decide to cancel make sure YOU GET THIS 17 DIGIT CANCELLATION NUMBER OR YOU ARE SCREWED.

Following this conversation I called AARP and reported my problems. I felt since they recommended this service they should be aware. I told them to stop sending their senior citizens to PeoplePC. Seniors have enough problems being old without this kind of shit.

I spoke to a person named Michelle at AARP who assured me she was going to contact PeoplePC and possibly get a fefund of the 17.85 they charged me. She said she was going to call me back and let me know what happened.

I was once certified as a Microsoft Systems Engineer so let me tell you this: DO NOT GET INVOLVED WITH PEOPLEPC. YOu do and you will be very sorry. Their software sucks, their people speak poor English, and they do not solve any technical problems of which they have many. Poor connections, very very slow connections, accelerator software that does not accelerate, script error problems they cannot solve, anti-virus software that stops running for no reason, cannot use existing email Microsoft software, etc, changing phone connection phone numberd without your permission, which can result in long distance charges, a long list.

So If they charge me one more time I am cancellilng my credit card.

By the way they advertized with AARP that no credit card was required to start they service but when I contacted them to start it, that sorry day I will regret forever, they required a credit card number and I stupidly agreed to give it to them.

I will now wait to hear from AARP. CONSUMER BEWARE. Thanks for listening.

Sallee of Taylorsville, KY November 19, 2008

Sallee of Taylorsville KY (11/19/08)
I called and cancelled my PeoplePC internet service close to a year ago and they continued charging 1.95 a month out of my bank account. I called them today and they used some lame excuse telling me that I only called them last month to cancel the mail service and that is bull.

It has cost me 23.40 for the entire year and they are refusing to put that money back into my account even though I cancelled a year ago. They are basically charging me for services I don't use.

Sandra of Sultan, WA November 11, 2008

Sandra of Sultan WA (11/11/08)
I received a free fine tune software disk in the mail. I never down loaded it to my pc. I was charge two months of service before I discovered it. They removed the service, however they refuse to dismiss the charges of 7.43. My account is now suspended. The funny part is I have been a customer of theirs since 2000 and my account is paid up until May 31, 2009. I have tried several times to get a hold of their billing department. They are always experiencing high call volumes which won't allow your call to go through. And also power outage is a general message I hear when you are placed on hold.

I would like the charges removed 7.43 and my account not suspended. I have contacted the better business buereau today. They have shut our internet service.

Pamela of Stockbridge, MI November 3, 2008

Pamela of Stockbridge MI (11/03/08)
i had peoples, i didnt have a credit so i had them bill me. they did. i payed it with a one time band withdrawn from my checking account. i cancekk it and got verions and now i dont even got a land line phone and they was taking it out of my account for over a year . i know i should have been watch my account but i didn t

my account was taken out for over a year 18.45. i only told them to do a one time payment and when i called they hung up on me because they said that i was right but will not refund my money

Clifford of Amite, LA October 31, 2008

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