Complain about a product or service

People PC

rob of arlngton, TX November 8, 2009

This is the second month in a roll that I have been billed on my credit card for peoplepc charges on an account that I closed 13 months ago. The land line that was connected during the 9.95 period of thier sign on has been cancelled. I called October 7th about this issue and was told the account had not been cancelled. I instructed them to cancel. Never could get a cancellation number as they would disconnect the call (purpousefully or not). I was told they were billing me for 2 months at that time and could only refund 1 month.

Today 11/8 i get 39.00 charges to my card on an account that I verbally instructed them to cancel. no noe one can explain the 39.00 charges. I did get a cancellation number but will have to call back in 24 hours to get it activated and any refunds. Again, more fraudulent excuses.

I am contacting my credit card company and disputing the past two months charges. what else can I do, as i am certain 12/7 i will be getting more charges? Any one have solution short of closing the credit card out? Loss of funds from debit account. i need this money to survivce

Peggy of Washougal, WA October 13, 2009

PeoplePC Absolutely Stinks! And Much Worse! This is the short version of a two year saga. After I loaded the first disc I received from PeoplePC to start their dial-up service, there was a problem. I called and spoke with a very nice gentlemen who walked me thru a temporary fix, also "fixed" the problem on their end (paperwork wise) and sent me a new disk which did work correctly.

A couple months later I discovered I was being double billed for the monthly service. I called PeoplePC and got it "fixed". A few months later I discovered I was still being double billed. Called PeoplePC and got it "fixed". Same thing several more times. I phoned, live chatted, E-mailed and wrote a letter several times with all the documentation - confirmation numbers, names of persons spoke with, dates, times, copy of transcripts, etc.

Spoke with several supervisors, was assured numerous times I'd be getting a call from "headquarters". Funny - never received a call, (I have a working message machine.)an E-mail or any type of contact from "headquarters". Each time I contacted PeoplePC I had to repeat the story over and over. Average time spent on each contact was over an hour.

I finally stopped any payments through my credit card. I contacted PeoplePC and informed them I had arranged another form of payment and not to charge my credit card. The next time I tried to go on-line My service had been cut off. I contacted them once again and demanded they resolve the matter.

Short version - After wasting hours with several persons explaining and re-explaining I was given 2 months of free service to cover things while "headquarters" would straighten things out. ("And here's a confirmation number to prove headquarters will call within 48 hours.") Two months and another letter sent to "headquarters" later and still no contact from them, the service was cut off again. I go through the motions again and get one month of free service so "headquarters" can fix things.

Besides the fact that PeoplePC owed me, I live in an area where the only other choice for internet service other than dial-up is only two satelite services of which neither I can afford - 7 Xs the cost! When I finally decide to cut my losses with PPC and move to another dial-up service the economic downturn hits my place of employment and I get laid off my job - so can't really start a new service.

To date, PeoplePC owes me two years worth of the double payment. PeoplePC is so unimaginably unresponsive and irresponsible I wish I had a way to scream it to the whole world! If I could I'd put it in the headlines of every blog, newspaper, magazine, television news and...well, you get the picture, I would. Their business should suffer damage for all the problems they've caused people by their horrible, lousy business practices. Thank you Consumer Affairs for this complaint venue.

I have wasted MANY, MANY hours of my precious time trying to get this resolved. - Simply because I wanted them to take responsibility for their mistakes. People PC owes me approximately 264.00. I wonder what the grand total comes to over the years that PeoplePC has outright stolen from their customers like this. Bet it's a pretty big bundle.

tim of union grove, AL October 6, 2009

I subscribe for peoplepc from the disc I receive free thru mail thinking that my internet connection will be faster but it was not. I paid for one year with my credit card.I was paid up even though it was not working right. So I decided to get a DSL from our local telephone company so I can use my computer right.

I stopped using peoplepc right away and I canceled my subscription before my subscription ends. But now they sent me a collection letter again that I still have a balance of 34.40. The company that is collecting now is earthlink. I called to the number that is on the bill but the man who answered me gave me this number 1-866- which is always busy

I was not able to talk to anybody. I do believe I don't owe any single amount to peoplepc. I am paid up with the service that was not working well and I did not use anymore.

Darlene of Mission Hill, SD September 23, 2009

I noticed on my most recent phone bill from Qwest, that I was being billed 12.45 a maonth for internet service by People PC. I have used People PC in the past, but it was never billed through my phone. I have had satelite internet service for almost 2 years, and have no need for dial up! I contacted the company and got the account cancelled and one month charge refunded. They would not however, refund the amount I have been charged over the last 18 months because "it is a valid account." I repeatedly asked to speak to the gentleman's supervisor, but he would only say he was the point of contact. I do not see how they can say that this account is valid when it was not initiated by me. Of course, I never used the service, so they can be glad they had the use of my money (interest free) for the past year and a half.

karen of landrum , SC August 25, 2009

on april 3 i signed up for dial up internet through people pc. my computer then was working very good condition and ihave had counless dial up and high speed internet services no problems my computer still worked great so i could still play games etc. but any way i signed up and about april 7 2009 i got the set up disc in the mail from people pc i put it in my computer and it started messing up my computer getting all garbled and messing up . so i right away took it out of my computer .. i also right away called people pc. i talked to a woman i do not remember her name but i told her about the disc how it was messing up my computer it was garbled etc. she apoligized and said oh it must be crytpped .. i will send you out another one plus the people fine tune discs i said o.k.

so about five days later the new set up and people p.c. tune discs arrived.. i first put in the set up disc then the same thing happened again my computer started getting garbled messing up so i took it out i put in the people p.c. fine tune and that made it worse it not only got garbled it started rolling just acting crazy it had never done that before as i said my computer was fine until then ..then a message came up from windows that the discs are coruppted . i took out the fine tune disc . shut off my computer and tried to start it back up it just shows the start but want start do anything the message from windows showed the disc ir coruppted and a main component is missing ..

i was upset furious so i called people pc. and talked to some man that their faulty corupted discs products and i hold them their company responsible to pay to get it fixed they just said i will have some one call you back. but while iwas waiting for them to call me back i called a buisness that fixes computers i told the man what happened and he said that would be 200.00 to fix that was the estimate given to me it is called southern fried computers so i called peoplepc. back and told them the first estimate it would cost to get my computer fixed and asked to speak to the super visor i did told him or they said they were the supervisor and said i want them to pay to fix my computer .. he said i will get someone to call you back so while i was still waing to be called back a second time ..

i called another buisness about my computer comprehensive computer concepts the estimate was 185.00 the third buisness bobs electronics the the estimate was given to me 140.00 so a hour later a man from people pc. called said he was a tecniction and had the nerve to ask if my computer was fixed i said of course its not fixed your faulty coruppted discs tore up my computer and the message from windows show the discs were corrupted and it knocked out a main component .. and then i told him the other two buissnes i called to get my computer fixed. this has been on going for five months and since may1 2009 -august 1 2009 ihave been having to lease a computer from aarons 128.00 that i can barely afford and would not have to do if they would take responsibilty to pay to get my computer fixed which has been sitting inthe floor for the last five months so the only thing people pc /earthlink has offered is three months free internet service which is a out rage not only did their faulty products tear up my comouter which is still sitting in the floor

the stress of fighting to get my computer fixed or reimburse for the money i have put to lease a computer meanwhile i am getting no where with bbb so i am aking your help please dont make light of this i deserve justice people pc. /earthlink need to pay for what their faulty coruppted discs did to my computer it is not a virus my computer was grear shape working fine until their faulty products were put in to my computer also i still have in my possesion the two faulty discs if people pc /earthlink would like to put them in their personal computer so it will showw they are corrupt and knock out their components i ned them to pay to get my computer i have been waiting five months sincerely

Donna of Las Vegas, NV August 14, 2009

I have been a long time customer of Peoplepc. In the last 2 years I have had a Prepaid Account (paying in advance for a year at a time). I renewed and paid for a year in July 2009 and yesterday found out that I would be doing some work on my home computer. Unfortunately dial up is not going to cut it and Peoplepc has informed me that DSL is not available in my area. I called and asked that they cancel my service and issue me a refund. They informed me that they have a policy of NO refunds on Prepaid Accounts. I was not aware of this policy and was never made aware of this policy, since all of my transactions were conducted by phone. I am very upset that I am now stuck with this service and now have to pay for another service in order to meet my internet needs. Whether I renew by phone or in writing I should've been instructed to read and acknowledge this No refund policy.

Dale of Orfordville, WI August 6, 2009

I had a pre-paid years subscription to peoplepc.com It expired in July. I called in June to cancel. I thought I was cancelled did not realize wasn't until got call arranging for payment for Aug of 9.95. I told her i cancelled but she kept going on and on I told her to cancel me again. Still not cancelled. The credit card they had rejected or would of been charged on my credit card.

I have emailed and emailed and got no where. I want to cancel retro to june when first called to cancel. So this is rip off and a scam. I do not believe I owe them anything since I cancelled way before my year was up.

cynthia of lakeland, FL July 27, 2009

I have had People PC for years but constantly have problems with their service. But in Jan. I called them to cxl for Verizon was offering DSL for 21.95 a month. When I told People PC this they said they would match that price for 6 months. Then in May I could only connect 6 times to the internet so I called People PC and they credited me with that month's charges and said they would only charge and give me a month free. I went over this 3 times with the rep to make sure the info she had given me was correct. I even asked, so I don't pay again till Aug and she said that was correct. Well I got my bank statement and saw none of what the rep told me was correct. They charged me again last month. So I called to cxl. They said I would have to pay 149.00 to cxl.

I said I was never told about any contract and she said that when I got the DSL equipment it stated I was agreeing to a year contract. I told her I never received that and I would not of agreed to that for I knew I was moving. I told her not to charge my credit card again that she did not have my permission to do so. She she she did. I told her to send me a bill and she refused. I explained I was never infomed about keeping it a year and I explained that I was told I would be given the rate Verizon was giving in order to keep People PC. She asked for a confirmation number. I told her I never was given one. She said then I had no proof and that they would charge my credit card whether I gave them permission or not.

I feel People PC is taking advantage of people. How can I commit to a contract when I was never told about one nor did I ever sign one. There was nothing in the box the equipment came in stating I had to keep their service for a year. I want a bill so that I can write into the BBB and show them what People PC is doing to customers. Half the time you can't connect to the internet through People PC.

Mattie of Chicago, IL June 6, 2009

Last November 17, 2008 I email People Pc form my job informing them I had to cancel my service with them because I no longer had a phone which I did not have asset to internet and that was why I could not call them to cancel over the phone. I did receive a response form a agent telling me that the service had been canceled. I even had a cancellation number and was told if I need further asistance or wanted to reconnect to give them a call. I even returned there modem. I knew there was a 49 termination fee which I assumed the 80 dollar they told from my debit had settled covered cancelation and the 2 weeks in November When I still had service.

The account was sent to collection for none payment, collection calling my work and home. When I spoke to a People PC agent I told them I don't own them 294 that I had cancel with them November of last year

Thanh of Portland, OR May 17, 2009

PeoplePC now disconnects (drops) my internet connection every 30 minutes, regardless of what local numbers I used. To reconnect, I encounter all kind of errors and have to jump through hoops reconfiguring the dialer, sometimes reboot the PC to redial, and reconnect again. Their technical support is just refering me around to moot and trivial things that do not work or have anything to do with the problem. This is basically no internet connection at all. I am doing job search these days and it is simply impossible to do anything spendign mopst of my time trying to reconnect. This is a breach of contract of unlimited access I signed up with them.

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