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J of Mechanicsburg PA (05/13/08)
I canceled my account & received a cancellation confirmation #, but my credit card was still charged after that, even though the charges were UNAUTHORIZED!
Additionally, I had been double charged for several months before that, and when I explained that to Selina, he/she said it wasn't so. I then emailed the transaction numbers/charges from my bank account to Selina, which came back as either delayed or undeliverable.
I canceled my credit card so PeoplePC COULD NOT charge my account again, as that is what the Visa card representative thought would be best so I wasn't charged AGAIN!
PeoplePC has robbed me of at least $250.00-$300.00 USD, and also of my time. The frustration I felt could not have been good for my stress level...
Leeann of San Francisco CA (04/22/08)
After being widowed in Oct '05 I was very lacks on checking my billing statement from Bof A when I finally got back in the groove I found that People Pc has been billing me 13 dollars plus change every week for 27 months!!! I have caled over 6 times always being told to call again in 3 days then told to write a letter to address above. No I never gave then my check account #, they spelled my name wrong and the password was to be my 1st pet and they had the wrong name. I want a refund!!!it is over 300 dollars and I am on Widows compensation from the Veterans and on Social Security ..I also has a child to support.
They have taken over 350.00 dollars from my account !!!!
Lana of Sun City AZ (04/09/08)
I haven't used their internet service for 4 months. I told them to disontinue billing me. This month I received a bank charge of $21.90
So far I have had to pay them over
$50 for 4 months of service I haven't used.
Cynthia of Savannah GA (03/11/08)
Considered using their service. Entered personal/credit card information. Was never able to log onto site. PeoplePC has been in my account ever since, costing me $90 a shot in NSF fees. Spoke with representative, has not stopped charges.
Bank account in serious trouble. Losing money. Unable to contact them and discontinue service.
Najib of Antioch CA (02/27/08)
I am very upset with PeoplePC. I originally discontinued my internet service with them back in November 2007. People PC reactivated my account without my consent and started charging my account. I called them and they wanted my confirmation number from 11/21/07 which I couldn't find. I asked for a refund and they refused. They mentioned that I called and canceled back in November. When, I spoke with the supervisor, she would not listen to what I had to say and refused to give me back my refund. I don't really care about the refund but I do care about the integrity of this company. I think this company is committing fraud.
It cost me over $40 and emotion distress after calling this company.
Caroline of Perrysville OH (02/21/08)
I just got done reading the many complaints about people pc still charging monthly fees after they have cancelled. Simple fix, when you cancel, notify your bank to let them know that you no longer want payments taken out of your account for people pc. When they go to take your money out, it won't happen! Also, I to have had problems with peopl pc. I still am using them while waiting for DSL from Verizon to get to my rural area of Ohio. It seems my grandson knows more about how to fix people pc's problems than they do. It is also very hard to understand them with their heavy accents. When I am using the virus scan, I can not use any other program on my computer while scanning because everything freezes up. I can't evan shut down. They tell me it is my computer, to have someone come out and fix it! Trying to get my access numbers to work correct was another chore. To my surprise, my local phone company are the ones who told me how to fix the problem. Good luck! Come on high speed!
With having the access numbers messed up, I had to drive 12 miles to town to use the computers at the library so I could pay my bills on time. If my husband or I wanted to use the computer while virus scanning, we could not do anything for at least 3 hrs till it had finished.
Iris of La Puente CA (01/27/08)
On 6/1/07, while installing Windows XP, I had to enter my Internet Service provider. I entered my ISP (at that time) OCO.net but the form would not accept it. I had to choose one of the ISPs on the list provided. So in order to be able to continue filling out the form I chose Peoplepc at random with the intention of calling them and canceling, which I did the first thing in the morning. After an hour on the line I told them what I had done and why. They tried to get me to stay with people pc by offering me 3 months of free service, which I declined because I was happy with oco.net. But they assured me they would cancel my service. Then I reinstalled oco.net and forgot about it.
I'm a senior citizen and disabled so I do my shopping online and since my husband takes care of our finances he is used to seeing charges on the credit card bill. I don't usually look at the credit card bills but just before Christmas when one of the gifts didn't arrive that I had purchased, I asked to see the bill to see if it had been paid out. I was shocked and appalled to see People pc $10.95. I discovered they had been billing my card for 7 months totaling $76.65. I called them the next morning and after I got the runaround and spoke to several people in India, I finally reached a supervisor who informed me he had no record of my call but DID have a record of offering me 3 months free internet (which I did not ever get or use). What did he think I called for to ask about, the weather? When I asked him for a refund of $76.65 he said Their policy was to only refund 2 months of service! This seems to be their way of doing business.
I've had $76.65 taken from me and I want it back! I had to cancel my credit card and get a new one.
Iris of La Puente CA (01/27/08)
On 6/1/07 while installing Windows XP, I had to enter my Internet Service provider. I entered my ISP (at that time OCO.net), but the form would not accept it. I had to choose one of the ISPs on the list provided. So in order to be able to continue filling out the form I chose Peoplepc at random with the intention of calling them and canceling, which I did the first thing in the morning. After an hour on the line I told them what I had done and why. They tried to get me to stay with peoplepc by offering me 3 months of free service, which I declined because I was happy with oco.net. But they assured me they would cancel my service. Then I reinstalled oco.net and forgot about it.
'm a senior citizen and disabled so I do my shopping on line, and since my husband takes care of our finances he is used to seeing charges on the credit card bill. I don't usually look at the credit card bills, but just before I asked to see the bill and was shocked and appalled to see People pc: $10.95 I discovered they had been billing my card for 7 months totaling $76.65. I called them the next morning, and after I got the runaround and several people in India, I finally reached a supervisor who informed me he had no record of my call but DID have a record of offering me 3 months free internet (which I did not ever get or use). Why did he think I called?
When I asked him for a refund of $76.65 he said their policy was to only refund 2 months of service! Since then I have researched them and discovered that this is not an isolated incident. This is how they do business! There is a very long list of horror stories from all over the U.S.A. just like mine, some worse, on People pc complaints. They are a worldwide company and have probably profited millions from unsuspecting people like me because of their deceptive business practices. They should be stopped!
I've had $76.65 stolen from me, and I want it back! I had to cancel my credit card and get a new one because too many people told their horror stories of canceling just to get another statement that they had taken another month's payment out of their credit card.
Pam of Saint Helena Island SC (12/27/07)
I did a free trial and before my time was up I called and cancelled. They deducted money on the following 3 months. Each time they charged my account again, I would call. You are on hold for an approx 20 minutes each time. I demanded names and employee numbers each time. Funny thing is they all have the same Names. I can finally say as of today, after 4 months and well over 25 phone calls, I was credited my money back. I only wish I had search the web first about them.
Patricia of Hale MI (12/23/07)
Pople PC has been debiting my bank account for over a year for service I don't even have. I have written, called, emailed, and no one has ever gotten back to me. I am at the end of my patience and out $12.95 every month. I have repeatedly asked them to cancel this account.
I use my debit card for auto pay on all my bills as I am under contract to the military and out of the country frequently. If I have to cancel my bank account and start over, I could risk missing a house payment, insurance payment and/or risk loss of my credit if a bill doesn't get paid on time.
George of Sacramento CA (12/03/07)
I had an account in use until about July 15, 2007, when we switched to another provider. We called People PC and told them we no longer needed their services, and the person on the line said it had been taken care of. While perusing some financial records, I noticed People PC charged my credit card in September, October, and November $10.95 even after assuring us the account was cancelled.
Since my wife and I had no way of knowing we were going to be charged, we've spent an extra $30 in overdraft fees, in addition to the ILLEGAL charges. While this is not a financial hardship, it wastes a lot of MY time to get a problem taken care. Why? I want my money back and a written guarantee that this account is not active
Brenda of Anniston AL (11/06/07)
I signed up for a trial period with PeoplePC internet service in July 07. I called to cancel the service before the end of the trial period. They charged me $10.95 anyway. I called back 2nd time, told them to cancel. They charged me again. I called 3rd time told them to cancel, got charged AGAIN. The 4th time I really was rude. I had to get mean just to get them to give me a conf#. They charged me again, 4th time.
Mary Ann Johnson of Lancaster KY (10/11/07)
I cancelled service with them almost 2 years ago they are still taking the monies out of my mothers account i called and was put on hold several times and they were laughing like it was funny she kept saying that the account was active but i have not had that account or phone number for over 2 years iasked them to recancel the srevice and to refund at least a portion of the money and it did not sink in to her i wish that they had someone who understands what you are trying to tell them.
Louis of Jefferson LA (09/25/07)
I tried peoplepc for almost a month and did not like their format as well as getting daily error messages. I e-mailed them with this and to cancel my service. Several days later (after my 30 day trial) they e-mailed me back saying my e-mail would not be accepted as notification. I had to do a google search and find out from an independant source (peoplepc made it very hard) on how to cancel my service. After several attempts on the phone they assured me my service was cancelled but it was not.
They took $14.95 out of my account which caused several overdrafts as i keep little in this account (for circumstances like this)again more phone calls and no solid results. they claimed they would return my $14.95 in 20 days or so (i doubt it)and no results on the overdrafts they caused either way hancock bank refuses to help me recoup any monies from them so much for the customer, it's not much money but after Katrina every penny counts...lesson learned!!!
Gertrude of Edgewater FL (09/21/07)
I sent for a cd to try out the peoplepc internet service. It was as slow as my dial up that I was using. I contacted them online and asked them to cancel the service, and refund my money as I only signed on one time. In the course of three to four weeks, no one would cancel this account. I was given a run around about contract etc, I told them 30 days were free and my credit card was not to be charged. Well they charged my account when I ordered the CD.
Tammy of Selmer TN (07/24/07)
2 years ago my husband called and canceled People PC because I was the only one working and he is disabled. We had our phone turned off and computer was packed away. Today I received a insufficent fund letter from my bank stating that People PC has continued to take money. Right now I am on the phone with this uncooperative company with the 5th representative.
Don Graham of Sheridan IN (07/24/07)
I canceled my PeoplePC internet service the end of April 2005 via phone and e-mail. Over 2 years later the monthly charge is still being auto-billed from my checking account.
I have called many, many times over the last 2 years+ and only been successful in talking to someone a few times. I've been on-hold as long as 3 hours before my call is answered by someone!!!! Each time I have been able to speak to someone I've been told the service has been canceled and that I would be contacted by another PeoplePC person to discuss getting a refund; I've never been contacted and monthly fees continued to be collected.
May & June 2007 I insisted on talking to someone about the receiving a refund rather than someonecalling me later. Both times I was put on-hold for almost 1 hour before the line disconnected. *Both times I was assured the account was canceled before being put on-hold with adventual Hang-Up by their system.
PeoplePC based on my experience provided poor service when I used it and they seem to be above the law in literally stealing money from ex-customers.
Don Graham
Loss of $16.50 a month for over 2 years that I haven't used the service nor even had their software on any home computer The monthly theft from my account continues; July 2007 monthly fee has already been stolen from my account.
Shirah of Laplace LA (06/29/07)
I am furious at the thought of knowing I have requested my services be cancelled, but yet and still I have been charged monthly for almost a year. The Supervisors are unprofessional, hardly speaks english.
John of Fort Lauderdale FL (05/07/07)
Upon receipt of a CD I received in the mail from People PC Online, I called the 1-800# to get further information. In regards to the billing aspect, I was told it would be cheaper to purchase a yearly agreement for the price of $80. It sounded reasonable so I accepted and had it charged to my credit card. Less than two weeks after I accepted the offer, I had several problems and contacted Technical Support. The instructions did not work, and then my computer, which was an older model, died. Since I no longer had a computer, and I did not need the service any longer, I called the 1-800# in an attempt to get my money reimbursed and to cancel the service. I was told that was impossible. I argued with the person on the other end of the phone because I wanted my money back. No contract was signed, it was an oral agreement, how could it be impossible? Out of frustration, I hung up the phone and gave in. I was not aware they DID NOT cancel the service until I received my credit card bill a year later and saw a charge for $9.95 from them. When I ordered the service, my Bank card number was different, I do not save old statements so I didn't even know what that card number was. My bank automatically sent me a re-issued card with a totally different number. Each time I called People PC to try and cancel, they want to know the last four digits of the card number I used when I purchased the agreement. For the past three months I have been charged $9.95 and it will continue because I can't stop it. So far I have invested $109.85 for a service I don't have. Not only do I want these charges stopped, I want the service cancelled once and for all, and I want the original $80 refunded to me, and the $29.85 that has been charged to my card thus far refunded.
Julius of Washington UT (04/03/07)
I was charged for internet service, 24 jan 2007, I never ordered any internet service with this company. I have service with Orange bropadband, cable internet services. I have disputed and nothing so far, as even the bank has sided with Peoplepc. I feel they are constantly slamming customers, their account services handle by individuals in the Phillipines, and always some excuse, but no positive results. I would like to be a member of any clas action. This company must stop, as I have others also saying they were ripped off by this company. I originally ordered internet service from peoplepc, 29 April 06, and paid in advance $93.84, and never used, it took until Jan 23 07, to get my refund from them, and then 24 Jan 07, they charged me $89.55 for service, I have not received. Nothing from them, just this billing.
Cody of Edenton NC (02/27/07)
I called in Nov of 2006 and cancelled the services, however I have been billed each month as if I never canceled. This has caused overdrafts on banking account.
Philip of Vincennes IN (02/24/07)
I have tried to cancel my service to Peoplepc through email and over the phone. When I tried to cancel over the phone my service was extended for two more months without charge but not cancelled. I did not wish to extend my service. I requested to cancel my service. When I tried to cancel my service again on 23 and 24 February 2007 I got a recording that their system was not working to cancel or take new orders.
Donald of Kennewick WA (01/16/07)
I cancelled my internet service 6 months ago and I am still getting billed.To date I am $78.00 in the hole in my checking account.When you can get through on the phone they tell you a number of things such as:high call volume, computer problems, call back in one hour etc.
Laura of Lakewood, CO (01/10/07)
I had problems accessing the internet. Norton claimed it was a virus called bart shell module, tied to People PC. I spent approx 1 1/2 hours on the phone with a tech from People PC. Finally the tech decided that I should disable Norton to access the system.
I told the tech that I would like to have the service cancelled, he claimed he could take care of this. This was on 12/16/06. After disconnecting I wrote an email to customer service to cancel my service, to date I hadn't heard anything. On 1/8 there was charge to my checking account for $10.95. I called Customer Svc again, this took approx. one hour, to be told that techs are unable to disconnect service, and that no email had been received from me.
The supervisor told me that People Pc does not refund anything and that I could just file a complaint if I desired.
Roberta of Lockport NY (11/13/06)
I just found out that I was still on their books after canceling in July. I called earlier this year to cancel. Should have written everything down but have not. They gave me a couple more months to make up my mind...well when I called them back they supposedly canceled and going through my bill this month it is on there. You cannot get through to that option during the weekend so I and to wait till today. Was on hold for maybe a half an hour not real long. They said unless i had the cancelation number there was nothing I could do. Well they taught me a lesson this time. And when I canceled the last time I said it was a great company and would probably be back...well I don't think so.
They got about 6 months of fees. Only about 8.95 because I already have cable. And decided I didn't need it. But it does irritate me. I tried to cancel my credit card off thier site but it wouldn't let me. That should be outlawed. Everyone should be able to cancel any account numbers they have on anyone's account..
Rebecca of Crater Lake OR (10/29/06)
I purchased the internet service this past June. I then cancelled because I didn't like their service on July 10. Looking over bank statements, I discovered that I was still being charged for a monthly service. I called People PC and spoke to a lady who informed me that my account was still open and that according to her notes, I had been signed up for some sort of upgrade to their service, thus increasing the usual amount charged monthly. At the time, I was still looking for the confirmation number I had saved from my previous call. I asked her to reimburse me for the charges, because I never requested any additional service, only to cancel. She said unless I find the confirmation number, I wont get reimbursed.
Frustrated, I asked her to just cancel the account. I was put on hold for what seemed like a century. In the meantime I had located the confirmation number. Feeling better that the charges would be reimbursed, I waited for her to get back to me. When she did, I told her that I had the confirmation number and gave it to her. She told me that there was no confirmation number like that on my account and so therefore I could not be reimbursed. She then began telling me the reasons why I really should have their internet service, to compare with the company I currently have, etc. Why on earth she thought I was remotely interested in being a member of such a poorly managed company, is beyond me. I finally got her to cancel the account. In the end I cancelled my account and am apparently out of luck with the charges. The confirmation number she gave me interestingly enough was the same number I had from the previous phone call I made requesting for the account to be closed.
Kenneth of Pittsburgh PA (10/15/06)
I installed peoplepc as an internet provider with the understanding that it was free for 30 days as advertised on their web site. I was promptly bombarded with 33 spyware attempts that passed right through their firewall. I canceled by phone, with a cancelation number, 5 days later. They accessed my bank account without authorization and deducted one month's service fee. I had my bank issue a return fee demand. A month later, I got a bill in the mail for the monthly fee plus a $15.00 returned check fee. I sent them a nasty letter with the above information stating that I would not pay this bill and that further contact would result in a formal complaint about their shoddy business practices. One month later I got a bill for 2 months service plus the $15.00 returned check fee. This prompted this letter.
I have a perfect credit record. Besides the damage to my computer and the time spent cleaning it up, I fear a negative impact on my credit history. Investigating this further on the Internet, I learned that illegal business prcatices from peoplepc is the norm rather than the exception. This company needs to be assessed SERIOUS sanctions at the least and put out of business at best.
Daniel of Brunswick, GA (10/14/06)
I registered online for a 30-day free trial of People PC Online. After two weeks I was dissatisfied with the service so I called and cancelled. They said okay but told me to call back to get a cancellation confirmation number because their computer was down. I called back and could not get through after approximately 90 minutes on hold. I assumed it was a done deal and did nothing more until I got my credit card bill and found a charge from People PC.
I called back again and after about an hour on hold I talked to a man who took down the information and told me my credit card would be credited. Again, I couldn't get a confirmation number because the computers where down. I called my credit card company and they said they would stop any further charges.
Next statement there was the charge again. I called People PC again, and after 50 minutes on hold got a 17 numerical digit cancellation confirmation. The representative refused to give her name as it was not company policy. Back to my credit card company, they say they will return charge People PC.
Next statement the previous two month charge is credited, but another 1 month charge is added! The final insult was that my credit card statement had attached an advertisement for People PC Online!!
Melanie of Fort Worth, TX (09/19/06)
I cancelled People PC, an internet provider, in March 2006. I have been billed for this account for over 6 months now and recently learned from my bank that my account, that I never use, is now overdue $90.
I called People PC and they confirmed that I called in March and cancelled. They further stated that they attempted to still collect monthly fees but were unable to. I asked why they would still try and collect on a closed account but the rep had no answer. She attempted to quickly dismiss me and give me another cancelled confirmation number. I told her we were not through and I asked to speak to a supervisor. After 35 minutes on hold I was told that I could NOT SPEAK to a supervisor and was subsequently hung up on.
No answers to why I was billed nor any solutions to the money I was charged.
Julie of St Augustine FL (08/15/06)
APRIL 2006, I called People Pc and asked them to cancell/close my internet service account. They give you a hard sell pitch and try to get you to keep their service to use as a backup if your highspeed goes down. I said no thank you please close my account. They did and gave me a confirmation number which is a mile long. I stopped being charged for two months and assumed they did in fact close my account. Then in July 2006, I was looking at my credit card statement on-line and saw where People PC had debited my account for internet service. I called their customer service and the first associate said they decided to give me two months free service and since I didn't call back to cancell (again) the started charging my credit card.
I wasn't aware they were providing me with service because they did not comunicate that to me in writing and I had uninstalled their service when I went with BellSouth DSL which was in May 2006. Unfortunately, I have misplaced the paper I wrote my confirmation number which they gave me that comfirmed they closed my account when I called them in April. I have contacted my credit card company to inform them that People PC is debiting my account without my authorization.
Sharon of Lecanto FL (08/04/06)
I have tried to cancell a subscription to peoplepc.com for more than six months, calling numeruos times and trying on line as well, Yet they still continue to deduct money from my account, Twice in march!! I have taked to the supervisor of customer service and she was the rudest service rep I have ever tried to deal with from any company. I believe , I finnally have the debits stopped,but they refused to refund any of the previous amounts they heve taken from me. I have sent an e-mail to the president of the company and am awaiting a response.
Jennifer of Tampa FL (07/21/06)
I called People PC May 18 2006 to cancell my service they offer me faster service but i decline and informed them i already have road runner i dont need tere service anymore and 2 months after i check my bank account and they srill charging me. Called Peoples PC I was told they cant do anything about the charge they did because its been done and i cant give them the cancellation number since its been 2 months and thinking they cancelled it when i called the first time. So trow the paper awya now there asking me my cancellation number. And even the supervisor wont do anything the charges, it may be just $8.95 but what they did is not right . So I go ahead and tell the customer service to cancell it he transfered me to survisor , and finish talking to her. Again they did not tell me the cancellation number, so i have to call them back and ask for cancellation number.
Tony of Montclair CA (06/28/06)
i called the above company and cancelled my account with them on 10/17/2005, and asked them to stop charging my account, i called them again on february 2006, april 2006 and june of 2006 they kept charging my account, and each time i call they jerk me around so i end up speaking to as many as six people and stay on hold no less than 45 minutes even they refused to give physical address or business license number.
Jean of New Park PA (02/20/06)
I was in the process of trying peoplepc online service for a month free ..when I check my bank account peoplepc had charged my account $49.95 a year prepaid the same day. I called and complainted and was told it would be taken off I then cancelled the service.Now in February 4 my bank account was again charged $49.95 for service I did not authorize or wish. and called them 1. when I noticed it on my statement online.called and cancelled and told them to put the money back in my account.They said 5 days..I now called again and was told the same 5 days and the money has not been replacedthat was 16 days ago. The point is try for free but was charged with out authorization twice.
Michael of Guantanamo Bay Fpo-Ae (02/07/06)
I am an active duty member in the US Navy. I was using the Peoplepc.com service for internet while living in the states. I moved from Maryland to Cuba 1 year ago and retained their services up until a couple of months ago. Recently I have tried to cancel the account, but twice I have called and been told they can't help me because their computers are down. Today I called to cancel and was told I had to pay my remaining balance in order to cancel. However, since I live in Cuba they say they can't enter my current address into their system to bill me. They will not accept a check through the mail.
I was told to have someone in the states pay my bill for me. That was the only solution I was given. They will not extend my due date in order to help deal with the problem. I was told to have someone else pay my bill by the 17th of this month or they will report me to a collection agency. I serve in the military and really have nothing else I can do other than have them wreck my credit score. Is what they are doing to me even legal, besides the fact that it is very poor customer service. I have been living in Cuba for a year and they had no problems accepting my money for the first 8-9 months I was here. Now that I want to cancel they won't take my payments anymore? I can easily pay the bill by check or credit card, but they won't accept my address.
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