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Mattie of Chicago, IL June 6, 2009
Last November 17, 2008 I email People Pc form my job informing them I had to cancel my service with them because I no longer had a phone which I did not have asset to internet and that was why I could not call them to cancel over the phone.
I did receive a response form a agent telling me that the service had been canceled. I even had a cancellation number and was told if I need further asistance or wanted to reconnect to give them a call.
I even returned there modem. I knew there was a 49 termination fee which I assumed the 80 dollar they told from my debit had settled covered cancelation and the 2 weeks in November When I still had service.
The account was sent to collection for none payment, collection calling my work and home. When I spoke to a People PC agent I told them I don't own them 294 that I had cancel with them November of last year
Thanh of Portland, OR May 17, 2009
PeoplePC now disconnects (drops) my internet connection every 30 minutes, regardless of what local numbers I used. To reconnect, I encounter all kind of errors and have to jump through hoops reconfiguring the dialer, sometimes reboot the PC to redial, and reconnect again. Their technical support is just refering me around to moot and trivial things that do not work or have anything to do with the problem. This is basically no internet connection at all. I am doing job search these days and it is simply impossible to do anything spendign mopst of my time trying to reconnect. This is a breach of contract of unlimited access I signed up with them. Mike of San Jose, CA April 23, 2009
I closed my account with this company in July 08 and they have been charging me ever since. When I caught the problem, they admitted that the account was closed but woudlnt reimburse me because I dont have a confirmation number, which they never gave me
the company owes me 131.45 Joe of Canton, NC April 14, 2009
I experienced everything talked about in previous complaints such as continued billing after cancelation; talking to India when I could get through; free months double talk; charges that can't be refunded, etc. Since I originally signed up with People PC through AARP I just complained to AARP asking them to warns others and to put some pressure on PPC to stop these scam practices. I'll pass along any information on what AARP does to rectify this problem. I feel sorry for older members who don't watch statements closely or have a relative who just pays their bills as a matter of fact.
So far, under 40 BUT the way things are now I'll be checking my monthly statements for the next several years. I'm afraid they'll sneak more charges in before this matter is settled.
Ed of Roseburg, OR March 27, 2009
I subsribed to these about three years ago then cancelled about 3 months later the payment was to be 5.95 a month two years later found out they were still charging me at a rate of 19.95 i called them again to cancel and that i wanted reimburst for that time they said they cant do that but they would make sure they would cancel my account i was not happy with that but i would deal with it. here i am going through my bank statements and i find them charging my account again. if this does not get resolved now i will put my financial means into turning people pc into plummer pc.
Jerry of Puyallup, WA March 26, 2009
on August 30 2008 i called people pc to cancell service because my computer was down and I didnt have to fix it. I told them of my dilemma they said that what they would do is give me 2 mo free service and if i didnt get my computer up by october 31 to call back and cancel. w/i 1 mo time they withdrawl from my bank account for 1 mo service. I call them told them that they charged me for services they provided me for free and told them i wanted them to put the 10.95 back into my accnt, they said they couldn't so I had my bank file a greivence and i got back my 10.95. but by october i got a call from NCO finance collections saying i have an outstanding bill with people pc for 62.90 and if this wasnt paid in full now that the interest will accrue. These people are scammers. I will be contacting the Washington State Attorney General.
This bill has now affected my nearly perfect credit score of 869, I pay my bills on time but this is crap. Its the principle of it all, Im not going to pay for something that I dont owe for.
Pamela of Saint Paul, MN March 21, 2009
My 89 year old mother now has a very significant vision loss. I called on October 25, 2008 to cancel her PeoplePC account since she could not longer use her computer. I was told that they would cancel (after much argument on their end) and she would get a free month of service. She told me today she noticed she was billed in March for the service. I assume she was also billed for December, January and February.
When I called PeoplePC they claimed I had accepted a free month but did not cancel the service! This is unbelievable, that they can consistently run this kind of scam. Are they not subject to the law? They said they were now cancelling it, but could not pay her back since I had not requested the service be ended in October. (even though they read back the statement I made that month that my mother was no longer able to use the service!) I will be complaining to the Ohio Attorney General. Any other ideas of what I can do?
My mother lives on limited income - she cannot afford to be taken advantage of by this totally unscrupulous company. Nor can others!
Bradley of Grand Haven, MI March 14, 2009
I am writing to get some very small satisfaction against the abuse I've suffered from these thieves. I contacted Peoplepc in October of 2007 in order to cancel my acct. I provided all of the required information and the service person seemed to indicate that I was cancelled. She said and sir, as a courtesy for being a peoplepc customer I'd like to offer to remain connected for two months free of charge. If you change your mind about cancelling, please call us again and we'd be happy to sign you up again. You know, I try not to be too suspicious, but I really should have smelled something bad there. It is over a year later and, I'm ashamed to admit, I failed to notice the monthly charges continuing against my credit card.
Thank heavens I was issued a new card number recently since I got a call from peoplepc, out of the blue (thought I'd heard the last of them over a year ago), to please give my new card number since my last payment was declined. What payments? What account? I'm really madder than heck right now, but a couple of hours on the phone has convinced me that this company has more contact firewalls set up between the actual owners than bin-laden. They finally told me to contact Earthlink since they are their owners, but Earthlink also picked up the phone in India and refused to acknowledge a connection to PeoplePc (but would be happy to give me their toll free number). I see from reading here that it's likely to be no use at all trying to get any satisfaction.
I hate to say I've learned something here because I generally tend to distrust corporations anyway, and it's a terrific shame that they show so much of this sort of dishonest behaviour on a daily basis, futher eroding consumer's faith in their integrity as a group. This is fraud, pure and simple. If I can talk just one person out of getting involved with this company, I will feel I've gotten a bit of recompense. With any luck, I can dissuade a dozen from risking such fate. Please stay away from PeoplePc.
Jon of Torrance, CA March 14, 2009
I subscribed to their Internet dial-up access service a few years ago for my father to use it. He ended up not using the service. I tried to cancel the service by using the phone number they list on their website. I made multiple attempts to do so in October and November, 2008, each time receiving a recorded message staying that their lines were too busy and that I would need to call back. In DEcember, 2008, I finally had to get my bank to change the debit card I was using to pay the monthly bill as the only means to stop the service.
I am now receiving collection notices from PeoplePC's appointed agency stating that I owe them 29.20 in unpaid charges. I would like them to waive this charge based on their inability to process my cancellation calls. This is an unethical business practice - no waiting to sign up for new service, but no time to accept cancellation requests.
Priscilla of Ashford, AL March 5, 2009
This company will charge your account as often as they like. I was charge twice in one month. I was told it was because I didn't pay the previous month. When I showed the bank statement saying I did pay for the previous month, I was told I would be credited for the following month. The following month, I get a call stating my account was pass due and in order to keep my service, I have to first pay, then they will work out the details. I pay. I was never credited. I thought, it's only 9.95 BUT this stuff is adding up. 1.00 here and 1.00 there was coming off my card from PeoplePC.
Is there anyone else out there that has 1.00 amounts taken out from PeoplePC? Has anyone else recieved phone calls and no one says anything, then hang up. Following, PeoplePC calls? This happens to me and the amount is never applied to my account. When I called and asked why, I was told, the first time, we are not allowed to give out that information. On a different time, in one day, they hit my card for 1.00 three times. That amount didn't apply to my account.
I called again and asked why. I was told. we do not have a record of that transaction. I went off! I told them to cancel my account today, 03/05/2009. There has to be some way of stopping these people. I would gladly take part of any action taken.
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