Complain about a product or service

People PC

Christine of Stroudsburg, PA February 9, 2010

Signed up for Earthlink dial up service for 21.95 a month. Paid that for a few yearsSigned up for Earthlink dial up service for 21.95 a month. Paid that for a few years until a neighbor told me about the ISP they used for only 14.95 a month. I called Earthlink to cancel my services. They asked me why I was cancelling. I explained that I had found a cheaper provider. They asked me if I minded telling them how much the "new" provider was going to be. I told them 14.95. It was at this point they asked if I had ever heard of PeoplePc. I said no, that I hadn't. They told me PeoplePc's monthly fee was 8.95 a month.

At this point, who wouldn't think twice about going with the cheaper ISP. I set up my account with PeoplePc and had them withdraw my monthly payment of 8.95 a month directly out of my bank account. At one point, I realized they had upped my monthly fee to 9.95. I called to question it, but I couldn't understand the person on the other end's accent. I had selected the #1 for english, but what I got was someone with a very thick India accent with an americanized name. After quiet a while of trying to understand what this person was saying and still not getting it. I thought ok, it's only a dollar more a month. I've wasted sooo much time already. I was frustrated and just wanted to do the things I needed to do. They went on to charge my bank account for a few years more. That was ok. I was using their services.

I moved in November of 2008. I decided to get Verizon DSL. When I called PeoplePc to cancel they suggested that I keep their dial up until I see that the DSL works properly. At the time it made sense. I was a novice to all this. When I called in February 2009 to cancel my services with PeoplePc, I knew from researching this company on the internet, that MANY other people had suffered financial troubles with this company. It was recommended that when cancelling services...get a cancellation confirmation number. Which I did. I cancelled on February 5,2009. I noticed in December of 2009 my bank account was still being debited by PeoplePc. I called to inquire why they were still taking money out of my account that I had no longer authorized them to do. They claimed, I never cancelled my services. I said yes,I had on February 5,2009. I had a cancellation confirmation number. When they asked what it was they told me, that it wasnt a cancellation number and that they had offered me two free months of internet service and I agreed. I was flabbergasted at all their lies.

I asked to speak to a supervisor. I was told there wasn't one. When I insisted "Bentley"...had Soloman come on the phone. He claimed to be a field supervisor. I asked what his last name was. He told me he didnt have a last name...that his last name was "M". After quite a long time of disputing their lies, I realized I wasn't going to get anywhere with them. They seemed to be robots sticking to the script that they had previously told many other frustrated loyal customers who had decided to move on. I searched on the net and finally found a number for Earthlink's executive consumer affairs dept. I wasn't getting anywhere with PeoplePc. I knew that Earthlink was the company that had told me about PeoplePc. So I called the number that I had found for Earthlink.

I got a very nice woman by the name of Missy G. I explained the whole ordeal that I went through with PeoplePc. She asked for the cancellation conformation number. I gave it to her and she said she would refund my money within 7-10 days. I checked my account the next day and my money was there. I was extremely greatful. I thought this ordeal is finally behind me. To my shock and surprise....I get this letter from NCO financial systems. PeoplePc has filed a collection account against me for 66.53. I called the credit company and put a dispute on this charge against me. I then called PeoplePc to inquire where this 66.53 charge was coming from. I could quite understand their "english", but I was told that I was being charged for October's fee, plus 30.00 for stopping payment so they could no longer fraudulently take money out of my account.

I was in total disbelief on how far this company would go. I believe this company for whatever reason has been allowed to get away with FRAUD. It's about time someone stands up for all the innocent people that have been taken advantage of and ripped off from this leech of a company. A class action suit needs to be filed against PeoplePc. This company needs to be shutdown! until a neighbor told me about the ISP they used for only 14.95 a month. I called Earthlink to cancel my services. They asked me why I was cancelling. I explained that I had found a cheaper provider. They asked me if I minded telling them how much the "new" provider was going to be. I told them 14.95. It was at this point they asked if I had ever heard of PeoplePc. I said no, that I hadn't. They told me PeoplePc's monthly fee was 8.95 a month.

KeithandLinda of Tucson, AZ February 5, 2010

Peopepc bought out Earthlink several years ago. We have had both services. Every time you call tech support they mess your computer up worse than it was to begin with. I recently in September got DSL we were tired of the dial up. When I call for the DSL service at no time was I told I had a one month trial and if I was not pleased I could send the DSL Back. I spent 4 hours on my cell talking to a tech named Eddie, I explained to him that I could not send any email, one day the server works and the next it doesn't. I gave him permission to go inside my computer to see if everything was in working order. He started deleating virus protection that I had installed.

Finally I disconnected him because he did not no what he was doing. He kept saying it was my fault. If it was my fault why could I receive email? also, I had internet service! I cried with frustation and all I heard was I'm so sorry, well sorry doesn't fix my problem. The following morning I called Peoplepc again explained how many people I had spoken with in Asia and the problems that I had. They did not want to listen to me, and would not disconnect my service! I was told that I got the DSL in September 09 and that I was breaking my contract, little did I no that I even had a contract. I was told at the time of transition that if I was not satisfied that I could sent the DSL back and get refunded. I was told that I owed them 149.95 dollars for early disconnection. I advised the tech not to take the money out of my account. After one hour I finall got a confirmation number 35515096. They are going to take the money out of my account, after reading all the emails and problems others are having I do not have much faith that they are not going to do the same to us.

My point is if my service that I pay for worked and I received the necessary Tech support to fix the problem I would not have cancelled Peoplepc. There has to be a way that we can sue Peoplepc for all the lies, monies they are taking from hundreds of people and for the Tech support that does not know what they are doing. I also made another call and spoke to Rochelle explained the situation for the third time she was no help either. I asked for an email or a phone number to the Corporate Office because I wanted to speak to the CEO. I was told that they had no such number or email! We know thats bull! So where do I go from here? Peoplepc does not care about its customers all they care about is the all mighty dollar. Who can they ripp off next. How long do we have to put up with this abuse? Please help us. Thank you, Keith and Linda Barrett P.S. They are also charging me for spaminator which I never installed on my computer. I called them months ago and told them I was not using it and they do not listen!

Carlene of Gooding, ID February 1, 2010

T cancelled my dial up internet service with People PC. At the same time I cancelled my phone service. When they kept taking it out of my account each month I had to cancel my bank account. Because calling and emailing got me no where. Now they have sent me to a collection agency. I have always worked hard to keep my credit good. What can I do to stop them for taking further money that I don't owe them?

Alexis of Manassas, VA January 23, 2010

My sister cancelled her internet sevice with People PC over a year ago but we continued to be charged 9.95 each month. When I called People PC to see if I could get a refund, they declined because we couldn't provide them with the cancellation confirmation number (from over a year ago).

clay of Danville, KY December 21, 2009

I ordered service for Dial-up internet in early November. After numerous calls to customer support without any success connecting at my little brothers home i asked them to have a SEnior tech call me and get it resolved once and for all. They scheduled a call to me for Nov. 16 2009 at 6:00 pm. When i waited and waited after about 15-20 minutes after they were supposed to call me and nobody ever did, i decided to call them myself. They acted like they weren't aware that someone was supposed to call me. So i requested a senior tech at that time and after arguing with the lower level tech for enough time he finally transferred me to a senior tech.

After struggling with the senior tech for 30 minutes or longer and both of us realizing that we weren't going to be able to get me connected to the internet i told him i wanted to cancel service that i was tired of dealing with them. They even credited back 5.47 cents to my account the week prior because we weren't able to get anything working and i didn't want to pay for anything i wasn't using. After hanging up the phone with the Senior Tech angrily and him definitely knowing that my service wasn't working i assumed that would be it and i wouldn't ever hear from People PC again.

A month later i noticed a 5.47 charge from them and just now called them to ask for a refund and to explain how i thought my service was already cancelled. They told me i wrongly assumed my service was cancelled but i told them they wrongly assumed my service was working fine and that i was happy when it was obvious the last phone conversation i had with them didn't go well. I also asked them to look at there data transfer records which would indicate that i have never even transferred 1 MB of data across my people pc account. Megan told me it was a valid charge and they would not refund my money. I"m absolutely disgusted and frustrated with People Pc and i want my 5.47 refunded to me because i was never able to get my service working in the first place and there tech support phone call conversation logs will prove that.

kevin of FAIRDALE, KY November 23, 2009

They are trying to collect 37.07 from me that I dont owe. I reported them to the ftc Federal Trade Commission. I need more people to report them. I takes at least three people to report them. Please if you have been cheated by People PC report them to the FTC. It only takes a minute and you can do it online

Reagan of Houston , TX November 16, 2009

I cancelled my PeoplePC account in April 2009. I was told that I would receive free 2 months to clear up my account. I cancelled my home phone as I signed up my my cable company for wireless service. I have been charged 14.00 for the last five (5) months. I called to complain and the people in India told me that I verbally accepted for free two months and then return to peoplepc program. Funny, I do not have a phone for their dial-up.

My credit card holder was able to recover 3 months of the fees. I asked PPC for a recording of my acceptance as I could not understand the foreigner's English when cancelled out my membership. I was told that they would cancell out my account again and then told me that I had signed up in April and there was nothing I could do.

From now on, I will not order, buy or talk to a company that out-sources outside of the United States.

rob of arlngton, TX November 8, 2009

This is the second month in a roll that I have been billed on my credit card for peoplepc charges on an account that I closed 13 months ago. The land line that was connected during the 9.95 period of thier sign on has been cancelled. I called October 7th about this issue and was told the account had not been cancelled. I instructed them to cancel. Never could get a cancellation number as they would disconnect the call (purpousefully or not). I was told they were billing me for 2 months at that time and could only refund 1 month.

Today 11/8 i get 39.00 charges to my card on an account that I verbally instructed them to cancel. no noe one can explain the 39.00 charges. I did get a cancellation number but will have to call back in 24 hours to get it activated and any refunds. Again, more fraudulent excuses.

I am contacting my credit card company and disputing the past two months charges. what else can I do, as i am certain 12/7 i will be getting more charges? Any one have solution short of closing the credit card out? Loss of funds from debit account. i need this money to survivce

Peggy of Washougal, WA October 13, 2009

PeoplePC Absolutely Stinks! And Much Worse! This is the short version of a two year saga. After I loaded the first disc I received from PeoplePC to start their dial-up service, there was a problem. I called and spoke with a very nice gentlemen who walked me thru a temporary fix, also "fixed" the problem on their end (paperwork wise) and sent me a new disk which did work correctly.

A couple months later I discovered I was being double billed for the monthly service. I called PeoplePC and got it "fixed". A few months later I discovered I was still being double billed. Called PeoplePC and got it "fixed". Same thing several more times. I phoned, live chatted, E-mailed and wrote a letter several times with all the documentation - confirmation numbers, names of persons spoke with, dates, times, copy of transcripts, etc.

Spoke with several supervisors, was assured numerous times I'd be getting a call from "headquarters". Funny - never received a call, (I have a working message machine.)an E-mail or any type of contact from "headquarters". Each time I contacted PeoplePC I had to repeat the story over and over. Average time spent on each contact was over an hour.

I finally stopped any payments through my credit card. I contacted PeoplePC and informed them I had arranged another form of payment and not to charge my credit card. The next time I tried to go on-line My service had been cut off. I contacted them once again and demanded they resolve the matter.

Short version - After wasting hours with several persons explaining and re-explaining I was given 2 months of free service to cover things while "headquarters" would straighten things out. ("And here's a confirmation number to prove headquarters will call within 48 hours.") Two months and another letter sent to "headquarters" later and still no contact from them, the service was cut off again. I go through the motions again and get one month of free service so "headquarters" can fix things.

Besides the fact that PeoplePC owed me, I live in an area where the only other choice for internet service other than dial-up is only two satelite services of which neither I can afford - 7 Xs the cost! When I finally decide to cut my losses with PPC and move to another dial-up service the economic downturn hits my place of employment and I get laid off my job - so can't really start a new service.

To date, PeoplePC owes me two years worth of the double payment. PeoplePC is so unimaginably unresponsive and irresponsible I wish I had a way to scream it to the whole world! If I could I'd put it in the headlines of every blog, newspaper, magazine, television news and...well, you get the picture, I would. Their business should suffer damage for all the problems they've caused people by their horrible, lousy business practices. Thank you Consumer Affairs for this complaint venue.

I have wasted MANY, MANY hours of my precious time trying to get this resolved. - Simply because I wanted them to take responsibility for their mistakes. People PC owes me approximately 264.00. I wonder what the grand total comes to over the years that PeoplePC has outright stolen from their customers like this. Bet it's a pretty big bundle.

tim of union grove, AL October 6, 2009

I subscribe for peoplepc from the disc I receive free thru mail thinking that my internet connection will be faster but it was not. I paid for one year with my credit card.I was paid up even though it was not working right. So I decided to get a DSL from our local telephone company so I can use my computer right.

I stopped using peoplepc right away and I canceled my subscription before my subscription ends. But now they sent me a collection letter again that I still have a balance of 34.40. The company that is collecting now is earthlink. I called to the number that is on the bill but the man who answered me gave me this number 1-866- which is always busy

I was not able to talk to anybody. I do believe I don't owe any single amount to peoplepc. I am paid up with the service that was not working well and I did not use anymore.

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