People PC

I have $41.00 withdrawn out of MyBanking for your internet. However, it has not worked since April. I have called in several times and they say they will fix it and adjust the money they owe me for a service I did not receive. You can call me at the above number and talk to Debbie or myself. They owe me for seven months back and to get service running. Thank You.

I have been a customer of People PC Internet service for a number of years. I was offered a discount through AARP. I am a retired military after 22 years--six years in the Marines and 16 years in the Army. I am a Vietnam vet (Tet 69).

There are employees that work for People PC, that go out of their way to make you happy, and do all they can to help you in every way. There are others, just from the sound of their voice, give you the impression that they really don't want to be there. It's just a job. Other leave you with the impression, that you are just another spoiled American.

On April 12, 2011, the request for payment (as always) over the years was $39.95 for my DSL service. As always, it was paid in full by direct payment from my checking account on April 14, 2011. On April 13, 2011, at 11:30 p.m., my DSL service was disconnected. I know for a fact, because I was online watching a movie.

I called People PC and after waiting for almost 30 minutes (I was keeping time, you have to with People PC), the technician came on. For almost another 45 minutes, he kept going through the same thing that I told him I did before I called him. So after an hour, he placed my call to a senior technician. It took about 15 minutes for him to come online. After about another 40 minutes, he checked the line and said that there was no dial tone to my DSL. All this time, and there was no dial tone.

There was a big phone war here in the area for a very long time. My phone company and AT&T was going at it. AT&T won. My old phone company called me and informed that they were going out of business and I had to find another company. Now please pay very close attention to the dates. I open my account with AT&T on April 9, 2011. I called People PC and told them that I had changed phone companies, and I was asked if my number had changed. I told them no, that it was still the same. I was informed that it's OK, you don't have to do anything. Four days later, my DSL service was disconnected because People PC did not request the new line from AT&T. Now that's not my job to call AT&T. I did my part when I informed them of a change in my account. It took them four days to get the new line put in for my DSL; the same amount of days that I informed them about my change of phone companies. If they had done their job, my DSL would have never been disconnected.

Now is where I'm really upset. I was without my DSL for four days. I paid $39.95 on the 14th of April, and they reactivated my services on the 18th of April. After I reactivated my services, I was told that since my services was disconnected and the new line was put in, it was like a new account, and I could get the new promotion which was $14.95 for three months.

Now I had paid $39.95 already, and my services were disconnected. So four days later, once they were reconnected, I needed to pay $14.95, leaving $25 on my account. On May 12, 2011, they requested payment from my checking account for $26.91. I called to ask about the promotion. The person on the other end said that we gave you credit for $14.95. That's the reason you only had to pay $26.91. I'm having a real problem with the math, but the promotion was $14.95 for 3 months. They did not charge me full price and give me a credit for anything. If you want to give me a credit, give me a credit for $25. What I have left on the books. Then that would leave me $11.96 still on the books. After about two hours on the phone, he told me that he would refund me $11.96. The $25 was not in the promotion. That was last month, you still have to pay the full price.

So I just lose $25. The way I look at it, how can you offer me a promotion after I have to reopen an account that was not my fault in the first place, and try to cover it up by saying your discount doesn't start for 30 days.

This is not the first time People PC has tried to cover up a mistake. During this same coverup, someone went in my records and changed the dates on the disconnection note. Someone changed the payment dates from 14th of April to the 16th of April. I also asked them on the 14th of April why someone didn't call me and tell me that they had a disconnection on me after my bill had already been paid. They sent me a letter the next day, telling me to contact them or my DSL would be disconnected. It had already been disconnected for three days.

If you could, I would really like for you to look into this matter. Not only the money, phone records have gone missing. I have called and asked for my phone call to be heard, and I have been told there is no record of you calling on that date. There is something going on in People PC. If they can keep $25 a week from 100 people for 52 weeks, we are talking $130. That's just 100 people.

I subscribe to peolpepc on April 15 2010. I was sent a setup disc ( cd) to complete the peoplepc internet setup.

I was never able to install all of the cd I was inform that an error has been made. When I called about getting peoplepc (after going to their internet), I asked about the offer they had for (3 months). I asked for dsl, I was given dail-up. When you have dail-up you are unable to use your telephone for incoming or out going calls. I called peoplepc concerning the problem, I was informed by the person I talked to that I had ordered dail -up and not DSL, and that I would need to get a modem and pay for the shipping.

I had to order the modem but I still was not able to completely install the cd disc to my computer to be able to go to the peoplepc, without going through (explorer) to connect with the internet.

explain to (Joan) that I had the service for a year and that after a year that I wanted to cancel, because I was not happy with the service because of all of the problems that I was having with the service. Now it will be September before it can be cancel or pay $99.00 for early cancellation fee.

I discovered that I was being charged to 2 different credit cards by People PC for the same account I had gotten for my daughter. The problem began a year ago when People PC called to say my card was expired and needed to re-enter info to resume service. I called and the girl (Michelle? heavy accent) had lots of trouble and could not get card to take. I asked her to cancel that card and gave her another. That one worked. So, I was sure it was taken care of, until I checked my card statements and found I was being billed on both for a year.

I called to complain and got no offer of refund until in frustration I asked to cancel the whole service. Then, they offered to refund the last statement charge, which was $25 when it should have been $15.90 per the billing person. But they could not tell me why it was so much. Also, they offered 3 months at half price. My daughter needs the service, so I will keep for now. I will monitor my cards closely for double billing. And I will try to find a better service after reading all these complaints. They are thieves! Someone needs to be held accountable for this mess and reimburse me for all the charges I incurred because of their incompetence.

We had cancelled our account with People PC about 3 or 4 yrs ago over the phone. The person assured my husband that they would cancel the service immediately. Well, my husband just got a notice a month ago that they were still charging us for their services all of these years. So he cancelled the payment. Now they keep calling us and harassing us for payment for services that are suppose to be cancelled. Why haven't these people been closed down? They steal your money and they have crummy service. And they lie to you about closing your account.

PeoplePC is stealing money from me every month. I have canceled service via phone, via their chat and directly on their website. I have tried repeatedly to get my card out of their system but it won't allow me to delete my card and banking info. They charged me again in Dec. I have sent messages to Earthlink's BOD, Investor Relations, Dept. of Justice, Cnet News and the Feds. I want my money back for all of it. They are taking it illegally. I want damages and stress reimbursement and an apology.

I keep getting charged. I had them block from taking money from my account, but that only was good for 1 month, the next month they took money for double. Then they charged me for things I did not order. They are stealing from me and I have demanded that they return my money to my account, that's the only reason I have not closed the account, because they are supposed to refund to that account.

Since I did not expect a charge from them for December, my back account is now in overdraft. They owe me 50 plus dollars for services I cancelled, and fees for things I did not order, plus overdraft fees and plus unimaginable mental stress.

Do not sign up with PeoplePC, Earthlink, or New Edge, they are all the same company and they will steal you blind

I cancelled my account in June, and found out from my bank they never stopped taking money out of my account. I blocked my MC so they cannot take any more money from me. I told customer service I want my refund in the form of a check. I was told they do not mail out checks, so I told them I would never let them have one of my account numbers because I did not trust them. I was told they would bring up my concern to their corporate office. I doubt I will ever hear from them. Just think if they take money they are not owed from a thousand of their past customer, what kind of money they are stealing from the consumer. I am out almost 80.00 dollars that I will never see again.

I have experienced the exact same problem with Peoplepc.com as the previous complaints. I called in July 2010 to inform them that I no longer needed the service. The gentlemen was nice enough to say I was a valued customer for 5 years and that they will cancel my service. However, it will stay active for August and September until 09/23/10, they will cancel giving me compliant time just in case my new service did not work out. I could come back to Peoplepc.com by 09/22.

Checking my account with my bank, I see they charged me for August and September. I had a live chat with Sonia, probably phony name, on 10/14 which info she gave did not register with me. I ask for a refund to my account which she totally ignored, stating they have documents of the call and what they said, so do I. She immediately put the confirmation number that the account was now cancelled.

I am livid! How dare them take my hard earned pension. It's plain theft! I since tried to speak with this person again which they said was not available. I will never ever use this company again since the service is not up to par.

I cancelled my service with People PC. They would not give me a refund for a bank draft taken out of my account. I am owed one month refund that they cannot reimburse me.

I notified PeoplePC in February 2010 that I wanted to cancel my internet service. They questioned why. I explained to them the I now had high speed internet service through a local cable company. I was then told that since I had been a loyal customer for several years PeoplePC would give me 3 free months of internet service before discontinuing my service. Well after checking my credit card statement the next month and no charges I assumed there was no longer an issue.

Then I received my bill this month (Aug) and realized PeoplePC had billed my account and after investigation of the last several months they had also billed my account for May June July. I contacted PeoplePC spoke with Michelle. She stated my account was still active. I explained it was cancelled in February. She said that no it was not canceled but they did have a promotion of two free months which I did receive. I explained to her that my account was to be closed in February and that was there mistake not mine. She offered to give a reimbursement of $19.98 and that was all she was permitted to give me. I explained to her this was not acceptable. She was rude and began to read my confirmation number.

After reading the multiple complaints on this site PeoplePC should be held accountable. Multiple stories same complaints. We will see if I get my 19.98 refund. From reading the other complaints I doubt it. The way I see it she has the ability to verify that there has been no activity on this account in several months by checking the number of hours used. None! I want my money back!

I signed up for month-to-month dial-up internet services in March 2010 for $5.95 per month. The service was so slow that it was virtually non-existent (sometimes 10-15 minutes to download one page). I called tech support and some man with an extremely heavy Indian accent said, "This is dial-up service." Wow, really? I didn't know. This tech support man was almost impossible to understand. I called many times and his "tech support" was always worthless. My computer got worse and worse, although I paid for expensive software to clean/protect my Dell laptop.

I finally canceled my contract today (July 6, 2010), broke their CD, and threw their garbage program off my computer. I was ripped off paying for a service which I was rarely able to use. I was never once able to pick up my e-mail through PeoplePC (the screen never connected me there). And I had to wait ten minutes or more to even get access to the Google internet page. This type of business is fraud! How are these thieves allowed to continue doing business in the United States? The emotional damage PeoplePC caused me, coupled with all the precious time I lost trying to use their pathetic service, is far more damaging than the money I lost using this inferior internet dial-up service. I suffer from PTSD (post traumatic stress disorder). And I have been triggered over and over by the (bad) service PeoplePC provides.

In July 2009, I pre-paid for a year's worth of email account service. In June 2010, I received an email stating my service was coming due, so I called and canceled my account because I no longer need the email account. On June 30, 2010, I received a phone call from People PC stating that I had a bill of $4.05 that I needed to pay. I found out, because I did not wait until my pre-paid service was expired, I was being charged for the month and they supposedly reimbursed for the service I didn't use. I checked my bank account and did not receive any reimbursement. They called me daily to harass me for the money, but I refused to pay it. I even spoke to the manager about it, but they insisted I owed the money.

Finally, I pulled up my bank information and found the exact date I paid for my service then called them back. At that point they were claiming that my year subscription didn't start until July 28,2009. I then calmly stated that they pulled my payment out on July 4, 2009 for the year subscription, then in June, I received an email stating that my subscription was due which I then called to cancel because I no longer wanted it. Finally, when I did call and cancel, I was not informed that I would be reimbursed for service I didn't use and that I would owe money for the month. Only when I came across as more informed with dates and such were they willing to remove the balance from my account.

Hopefully, I don't have any more issues, but I went ahead and reported them to the Federal Trade Commission. I suggest everybody do this so that the FTC receives enough complaints to take criminal action. It may not resolve your direct situation, but it will help others down the line. Upon further research, I discovered that the FTC already has forced People PC to pay $100,000 for the product delivery service. So, they are already familiar with this company's questionable business practices. Now, it's our duty to continue informing the FTC about the scandalous business practices that People PC is still using. Who knows? They may force the company to close or something.

Ordered peoplepc internet service for $19.95 for shipment of equipment I did not require and charged another $19.95 the next day. for what? I cancelled there internet service that day and have never received any of there equipment or used there internet service, and caution anyone thinking of using peoplepc your money may be stolen by peoplepc. Without explanation!!! Please forward a copy of this to the FCC.

I will be charged for 2 weeks of service that I will not be using and the person kept me on the phone reading the cards over and over saying the same thing trying to get me to keep the PeoplePC service. The person on the phone was very difficult to understand, and then told me that their software will continue to be on my computer. I do not want their information on my computer or any other contact with this company and will have to monitor my credit card to make sure that additional charges are not made on it. Very poor customer service and the web-site makes it very difficult to figure out how to cancel their service.

I cancelled my Peoplepc account 6 months ago. They discontinued billing my checking account in January and February and then began withdrawing their fees in March, April and May. My husband called to cancel and was assured they would refund our money. They then began calling our home asking for updated account information and to inform us we are delinquent in our payments. I contacted them today and received a cancellation number.

I asked that the cancellation number be provided to me in an email and I was told they cannot provide the number in writing. I was also informed I owe them $35 in delinquent bills and would be turned into collection if I do not pay. I've went through this process with AOL and Netzero and am aware this could take months to actually cancel and stop their billing. I had to actually change my checking account to stop netzero. I'd like to know if there is anything I can do.

I am adding to this blog because I am sure there are thousands of others being charged a similar amount. My damage is only $30. But from reading the blog there appears to be many more people that have also been abused by People PC and have suffered financially larger amounts.

I purchased a one-year plan for high-speed internet service from People PC. I was never able to get the service working, and the technical support was worthless. I phoned to cancel, and they would not refund. They said it was their policy. I paid over $100 for a service I didn't receive. All I got was a lot of time and frustration linked to their crappy technical support. I swear they have one guy who works in technical support. He spoke very poor English. (I believe he is from India.) He puts you on hold and does nothing to help with the problem at hand.

In 2007, I tried to connect to People PC with my home computer. It was unable to connect due to my modem. I contacted People PC's technical support and still didn't help. That phone call in 2007 was the last time I heard from People PC until Saturday (3/27), a People PC recording called my home and said my credit card was about to expire so I needed to contact them. I explained my situation to 2 supervisors and all they said was sorry "it's not our policy to refund". I need to know at this point how I can get my money back since I was never able to receive their service. I would like a refund from 2007 of $14.90 from every month since then.

We signed up with People PC in Sept 2009. We never could get it to work and called them several times and told them. Finally, a supervisor came on the line and my husband told her we did not want it any more. We got a bill the next month. Another phone call, we were told to dispute it. We did. Now six months later my credit card has been charged $10.95 by People PC. I call them and they say we never cancelled.

I explained to Jenny that it never worked, we told them it never worked and we shouldn't be charged. She says it was never cancelled. I say it was. She asks if I have the cancellation number. I tell her that was 6 months ago, of course not! She says, sorry but you have to pay, no refunds. She will cancel today and gave me a cancellation number. I told her I will dispute this. I guess I have to hang on to this cancellation number for the rest of our lives after having read some of the other complaints! What a rip-off company. Never sign up with them. You will be sorry!

I had an account with PeoplePC for Internet services. I was not pleased with their new hardware because it continually caused my computer to crash. After a few attempts to resolve these issues, I canceled my account. However, for the past three months, they have continued to bill my checking account. For three months, I have had monies drawn from my checking account. I was told that there wasn't a record for the cancellation. Therefore, PeoplePC has refused to refund my monies for the three months. This has caused other items to be paid from my checking account to be delayed or has caused overdrafts in my checking account.

We received a collection notice from NCO Financial Systems for a People PC account that was cancelled in 2005. They had been billing us the whole time but we had not noticed due to paperless statements we received from bank and the amount was never enough to raise a flag. This bank account was closed in September and when their bill was returned and charged return fees. Not once, but twice. They finally called us trying to collect past dues and return charges. My wife cancelled and we received confirmation number. She informed them that she had cancelled this years ago when we went to DSL service. They said there had been no prior notification of cancellation or any calls made in regards to account going back to 2005.

I called them today and they are not going to reverse charges. I informed them that there should have been some kind of notification prior to billing our bank account in the first place. They told me that they sent it to our People PC email account, prior to bank charge. I explained that this would work if we still had the email account or knew we still had their service. The charge is for $95.60 and the collection agency will not see a penny of it. People PC can stick it!

I signed up for Earthlink dial up service for $21.95 a month. I paid that for a few years until a neighbor told me about the ISP they used for only $14.95 a month. I called Earthlink to cancel my services. They asked me why I was cancelling. I explained that I had found a cheaper provider. They asked me if I minded telling them how much the "new" provider was going to be. I told them $14.95. It was at this point they asked if I had ever heard of PeoplePc. I said no, that I hadn't. They told me PeoplePc's monthly fee was $8.95 a month.

At this point, who wouldn't think twice about going with the cheaper ISP. I set up my account with PeoplePc and had them withdraw my monthly payment of $8.95 a month directly out of my bank account. At one point, I realized they had upped my monthly fee to $9.95. I called to question it but I couldn't understand the person on the other end's accent. I had selected the #1 for English but what I got was someone with a very thick Indian accent with an Americanized name. After quiet a while of trying to understand what this person was saying and still not getting it, I thought okay, it's only a dollar more a month. I've wasted so much time already. I was frustrated and just wanted to do the things I needed to do. They went on to charge my bank account for a few years more. That was okay. I was using their services.

I moved in November of 2008. I decided to get Verizon DSL. When I called PeoplePc to cancel, they suggested that I keep their dial up until I see that the DSL works properly. At the time it made sense. I was a novice to all this. When I called in February 2009 to cancel my services with PeoplePc, I knew from researching this company on the internet that many other people had suffered financial troubles with this company. It was recommended that when cancelling services, get a cancellation confirmation number, which I did.

I cancelled on February 5,2009. I noticed in December of 2009, my bank account was still being debited by PeoplePc. I called to inquire why they were still taking money out of my account that I had no longer authorized them to do. They claimed I never cancelled my services. I said yes, I had on February 5,2009. I had a cancellation confirmation number. When they asked what it was, they told me that it wasn't a cancellation number and that they had offered me two free months of internet service and I agreed. I was flabbergasted at all their lies.

I asked to speak to a supervisor. I was told there wasn't one. When I insisted "Bentley," had Soloman come on the phone. He claimed to be a field supervisor. I asked what his last name was. He told me he didn't have a last name, that his last name was "M". After quite a long time of disputing their lies, I realized I wasn't going to get anywhere with them. They seemed to be robots sticking to the script that they had previously told many other frustrated loyal customers who had decided to move on. I searched on the net and finally found a number for Earthlink's executive consumer affairs dept. I wasn't getting anywhere with PeoplePc. I knew that Earthlink was the company that had told me about PeoplePc. So I called the number that I had found for Earthlink.

I got a very nice woman by the name of Missy G. I explained the whole ordeal that I went through with PeoplePc. She asked for the cancellation confirmation number. I gave it to her and she said she would refund my money within 7-10 days. I checked my account the next day and my money was there. I was extremely grateful. I thought this ordeal is finally behind me. To my shock and surprise, I get this letter from NCO financial systems. PeoplePc has filed a collection account against me for $66.53. I called the credit company and put a dispute on this charge against me. I then called PeoplePc to inquire where this $66.53 charge was coming from. I could quite understand their "English" but I was told that I was being charged for October's fee, plus $30 for stopping payment so they could no longer fraudulently take money out of my account.

I was in total disbelief on how far this company would go. I believe this company for whatever reason has been allowed to get away with fraud. It's about time someone stands up for all the innocent people that have been taken advantage of and ripped off from this leech of a company. A class action suit needs to be filed against PeoplePc. This company needs to be shutdown!

Please, someone, just go on Google, type in PeoplePc, scroll down and see all the other frustrated people that have had their lives disrupted by this company. This company has now turned over my account to a collection service. They weren't happy enough stealing from my account. They now want to ruin my credit. Please, please research this company. You will see that there are so many more going through exactly the same as I have been. They are just as frustrated as I am. Someone needs to step up to the plate and help us!

People PC bought out Earthlink several years ago. We have had both services. Every time you call tech support, they mess your computer up worse than it was to begin with. I recently in September got DSL we were tired of the dial up. When I call for the DSL service at no time was I told I had a one month trial and if I was not pleased I could send the DSL back. I spent 4 hours on my cell talking to a tech named Eddie, I explained to him that I could not send any email, one day the server works and the next it doesn't. I gave him permission to go inside my computer to see if everything was in working order. He started deleting virus protection that I had installed.

Finally, I disconnected him because he did not no what he was doing. He kept saying, it was my fault. If it was my fault why could I receive email? Also, I had internet service! I cried with frustration and all I heard was I'm so sorry, well sorry doesn't fix my problem. The following morning, I called People PC, again explained how many people I had spoken with in Asia and the problems that I had. They did not want to listen to me, and would not disconnect my service! I was told that I got the DSL in September 09 and that I was breaking my contract, little did I know that I even had a contract. I was told at the time of transition that if I was not satisfied that I could sent the DSL back and get refunded. I was told that I owed them $149.95 dollars for early disconnection. I advised the tech not to take the money out of my account. After one hour, I final got a confirmation number 35515096. They are going to take the money out of my account, after reading all the emails and problems others are having I do not have much faith that they are not going to do the same to us.

My point is if my service that I pay for worked and I received the necessary Tech support to fix the problem I would not have cancelled People PC. There has to be a way that we can sue People PC for all the lies, monies they are taking from hundreds of people and for the Tech support that does not know what they are doing. I also made another call and spoke to Rochelle explained the situation for the third time she was no help either. I asked for an email or a phone number to the Corporate Office because I wanted to speak to the CEO.

I was told that they had no such number or email! We know that's bull! So where do I go from here? People PC does not care about its customers. All they care about is the all mighty dollar. Who can they rip off next? How long do we have to put up with this abuse? Please help us. Thank you, Keith and Linda **. P.S. They are also charging me for spaminator which I never installed on my computer. I called them months ago and told them I was not using it and they do not listen!

AT&T cancelled my dial up internet service with People PC. At the same time, I cancelled my phone service. When they kept taking it out of my account each month, I had to cancel my bank account. Because calling and emailing got me nowhere. Now they have sent me to a collection agency. I have always worked hard to keep my credit good. What can I do to stop them for taking further money that I don't owe them?

My sister cancelled her internet service with People PC over a year ago but we continued to be charged $ 9.95 each month. When I called People PC to see if I could get a refund, they declined because we couldn't provide them with the cancellation confirmation number (from over a year ago). Because I was not expecting a withdrawal on my bank account from People PC, the account was NSF and I incurred a $ 27 charge. I have spent approx $120 for nothing.

I ordered service for Dial-up internet in early November. After numerous calls to customer support without any success connecting at my little brothers home i asked them to have a SEnior tech call me and get it resolved once and for all. They scheduled a call to me for Nov. 16 2009 at 6:00 pm. When i waited and waited after about 15-20 minutes after they were supposed to call me and nobody ever did, i decided to call them myself. They acted like they weren't aware that someone was supposed to call me. So i requested a senior tech at that time and after arguing with the lower level tech for enough time he finally transferred me to a senior tech.

After struggling with the senior tech for 30 minutes or longer and both of us realizing that we weren't going to be able to get me connected to the internet i told him i wanted to cancel service that i was tired of dealing with them. They even credited back $5.47 cents to my account the week prior because we weren't able to get anything working and i didn't want to pay for anything i wasn't using. After hanging up the phone with the Senior Tech angrily and him definitely knowing that my service wasn't working i assumed that would be it and i wouldn't ever hear from People PC again.

A month later i noticed a $5.47 charge from them and just now called them to ask for a refund and to explain how i thought my service was already cancelled. They told me i wrongly assumed my service was cancelled but i told them they wrongly assumed my service was working fine and that i was happy when it was obvious the last phone conversation i had with them didn't go well. I also asked them to look at there data transfer records which would indicate that i have never even transferred 1 MB of data across my people pc account. Megan told me it was a valid charge and they would not refund my money. I"m absolutely disgusted and frustrated with People Pc and i want my $5.47 refunded to me because i was never able to get my service working in the first place and there tech support phone call conversation logs will prove that.

They are trying to collect 37.07 from me that I dont owe. I reported them to the ftc Federal Trade Commission. I need more people to report them. I takes at least three people to report them. Please if you have been cheated by People PC report them to the FTC. It only takes a minute and you can do it online

I cancelled my PeoplePC account in April 2009. I was told that I would receive free 2 months to clear up my account. I cancelled my home phone as I signed up my my cable company for wireless service. I have been charged $14.00 for the last five (5) months. I called to complain and the people in India told me that I verbally accepted for free two months and then return to peoplepc program. Funny, I do not have a phone for their dial-up.

My credit card holder was able to recover 3 months of the fees.

I asked PPC for a recording of my acceptance as I could not understand the foreigner's English when cancelled out my membership. I was told that they would cancell out my account again and then told me that I had signed up in April and there was nothing I could do.

From now on, I will not order, buy or talk to a company that out-sources outside of the United States.

This is the second month in a roll that I have been billed on my credit card for peoplepc charges on an account that I closed 13 months ago. The land line that was connected during the 9.95 period of thier sign on has been cancelled. I called October 7th about this issue and was told the account had not been cancelled. I instructed them to cancel. Never could get a cancellation number as they would disconnect the call (purpousefully or not). I was told they were billing me for 2 months at that time and could only refund 1 month.

Today 11/8 i get 39.00 charges to my card on an account that I verbally instructed them to cancel. no noe one can explain the 39.00 charges. I did get a cancellation number but will have to call back in 24 hours to get it activated and any refunds. Again, more fraudulent excuses.

I am contacting my credit card company and disputing the past two months charges. what else can I do, as i am certain 12/7 i will be getting more charges? Any one have solution short of closing the credit card out? Loss of funds from debit account. i need this money to survivce

PeoplePC Absolutely Stinks! And Much Worse! This is the short version of a two year saga. After I loaded the first disc I received from PeoplePC to start their dial-up service, there was a problem. I called and spoke with a very nice gentlemen who walked me thru a temporary fix, also "fixed" the problem on their end (paperwork wise) and sent me a new disk which did work correctly.

A couple months later I discovered I was being double billed for the monthly service. I called PeoplePC and got it "fixed". A few months later I discovered I was still being double billed. Called PeoplePC and got it "fixed". Same thing several more times. I phoned, live chatted, E-mailed and wrote a letter several times with all the documentation - confirmation numbers, names of persons spoke with, dates, times, copy of transcripts, etc.

Spoke with several supervisors, was assured numerous times I'd be getting a call from "headquarters". Funny - never received a call, (I have a working message machine.)an E-mail or any type of contact from "headquarters". Each time I contacted PeoplePC I had to repeat the story over and over. Average time spent on each contact was over an hour.

I finally stopped any payments through my credit card. I contacted PeoplePC and informed them I had arranged another form of payment and not to charge my credit card. The next time I tried to go on-line My service had been cut off. I contacted them once again and demanded they resolve the matter.

Short version - After wasting hours with several persons explaining and re-explaining I was given 2 months of free service to cover things while "headquarters" would straighten things out. ("And here's a confirmation number to prove headquarters will call within 48 hours.") Two months and another letter sent to "headquarters" later and still no contact from them, the service was cut off again. I go through the motions again and get one month of free service so "headquarters" can fix things.

Besides the fact that PeoplePC owed me, I live in an area where the only other choice for internet service other than dial-up is only two satelite services of which neither I can afford - 7 Xs the cost! When I finally decide to cut my losses with PPC and move to another dial-up service the economic downturn hits my place of employment and I get laid off my job - so can't really start a new service.

To date, PeoplePC owes me two years worth of the double payment. PeoplePC is so unimaginably unresponsive and irresponsible I wish I had a way to scream it to the whole world! If I could I'd put it in the headlines of every blog, newspaper, magazine, television news and...well, you get the picture, I would. Their business should suffer damage for all the problems they've caused people by their horrible, lousy business practices. Thank you Consumer Affairs for this complaint venue.

I have wasted MANY, MANY hours of my precious time trying to get this resolved. - Simply because I wanted them to take responsibility for their mistakes. People PC owes me approximately $264.00. I wonder what the grand total comes to over the years that PeoplePC has outright stolen from their customers like this. Bet it's a pretty big bundle.

I subscribe for peoplepc from the disc I receive free thru mail thinking that my internet connection will be faster but it was not. I paid for one year with my credit card.I was paid up even though it was not working right. So I decided to get a DSL from our local telephone company so I can use my computer right.

I stopped using peoplepc right away and I canceled my subscription before my subscription ends. But now they sent me a collection letter again that I still have a balance of $34.40. The company that is collecting now is earthlink. I called to the number that is on the bill but the man who answered me gave me this number 1-866- which is always busy

I was not able to talk to anybody. I do believe I don't owe any single amount to peoplepc. I am paid up with the service that was not working well and I did not use anymore.

I noticed on my most recent phone bill from Qwest, that I was being billed $12.45 a maonth for internet service by People PC. I have used People PC in the past, but it was never billed through my phone. I have had satelite internet service for almost 2 years, and have no need for dial up! I contacted the company and got the account cancelled and one month charge refunded. They would not however, refund the amount I have been charged over the last 18 months because "it is a valid account." I repeatedly asked to speak to the gentleman's supervisor, but he would only say he was the point of contact. I do not see how they can say that this account is valid when it was not initiated by me. Of course, I never used the service, so they can be glad they had the use of my money (interest free) for the past year and a half.

on april 3 i signed up for dial up internet through people pc. my computer then was working very good condition and ihave had counless dial up and high speed internet services no problems my computer still worked great so i could still play games etc. but any way i signed up and about april 7 2009 i got the set up disc in the mail from people pc i put it in my computer and it started messing up my computer getting all garbled and messing up . so i right away took it out of my computer .. i also right away called people pc. i talked to a woman i do not remember her name but i told her about the disc how it was messing up my computer it was garbled etc. she apoligized and said oh it must be crytpped .. i will send you out another one plus the people fine tune discs i said o.k.

so about five days later the new set up and people p.c. tune discs arrived.. i first put in the set up disc then the same thing happened again my computer started getting garbled messing up so i took it out i put in the people p.c. fine tune and that made it worse it not only got garbled it started rolling just acting crazy it had never done that before as i said my computer was fine until then ..then a message came up from windows that the discs are coruppted . i took out the fine tune disc . shut off my computer and tried to start it back up it just shows the start but want start do anything the message from windows showed the disc ir coruppted and a main component is missing ..

i was upset furious so i called people pc. and talked to some man that their faulty corupted discs products and i hold them their company responsible to pay to get it fixed they just said i will have some one call you back. but while iwas waiting for them to call me back i called a buisness that fixes computers i told the man what happened and he said that would be 200.00 to fix that was the estimate given to me it is called southern fried computers so i called peoplepc. back and told them the first estimate it would cost to get my computer fixed and asked to speak to the super visor i did told him or they said they were the supervisor and said i want them to pay to fix my computer .. he said i will get someone to call you back so while i was still waing to be called back a second time ..

i called another buisness about my computer comprehensive computer concepts the estimate was 185.00 the third buisness bobs electronics the the estimate was given to me 140.00 so a hour later a man from people pc. called said he was a tecniction and had the nerve to ask if my computer was fixed i said of course its not fixed your faulty coruppted discs tore up my computer and the message from windows show the discs were corrupted and it knocked out a main component .. and then i told him the other two buissnes i called to get my computer fixed. this has been on going for five months and since may1 2009 -august 1 2009 ihave been having to lease a computer from aarons 128.00 that i can barely afford and would not have to do if they would take responsibilty to pay to get my computer fixed which has been sitting inthe floor for the last five months so the only thing people pc /earthlink has offered is three months free internet service which is a out rage not only did their faulty products tear up my comouter which is still sitting in the floor

the stress of fighting to get my computer fixed or reimburse for the money i have put to lease a computer meanwhile i am getting no where with bbb so i am aking your help please dont make light of this i deserve justice people pc. /earthlink need to pay for what their faulty coruppted discs did to my computer it is not a virus my computer was grear shape working fine until their faulty products were put in to my computer also i still have in my possesion the two faulty discs if people pc /earthlink would like to put them in their personal computer so it will showw they are corrupt and knock out their components i ned them to pay to get my computer i have been waiting five months sincerely

I have been a long time customer of Peoplepc. In the last 2 years I have had a Prepaid Account (paying in advance for a year at a time). I renewed and paid for a year in July 2009 and yesterday found out that I would be doing some work on my home computer. Unfortunately dial up is not going to cut it and Peoplepc has informed me that DSL is not available in my area. I called and asked that they cancel my service and issue me a refund. They informed me that they have a policy of NO refunds on Prepaid Accounts. I was not aware of this policy and was never made aware of this policy, since all of my transactions were conducted by phone. I am very upset that I am now stuck with this service and now have to pay for another service in order to meet my internet needs. Whether I renew by phone or in writing I should've been instructed to read and acknowledge this No refund policy.

I have emailed and emailed and got no where. I want to cancel retro to june when first called to cancel. So this is rip off and a scam. I do not believe I owe them anything since I cancelled way before my year was up.

I have had People PC for years but constantly have problems with their service. But in Jan. I called them to cxl for Verizon was offering DSL for 21.95 a month. When I told People PC this they said they would match that price for 6 months. Then in May I could only connect 6 times to the internet so I called People PC and they credited me with that month's charges and said they would only charge and give me a month free. I went over this 3 times with the rep to make sure the info she had given me was correct. I even asked, so I don't pay again till Aug and she said that was correct. Well I got my bank statement and saw none of what the rep told me was correct. They charged me again last month. So I called to cxl. They said I would have to pay $149.00 to cxl.

I said I was never told about any contract and she said that when I got the DSL equipment it stated I was agreeing to a year contract. I told her I never received that and I would not of agreed to that for I knew I was moving. I told her not to charge my credit card again that she did not have my permission to do so. She she she did. I told her to send me a bill and she refused. I explained I was never infomed about keeping it a year and I explained that I was told I would be given the rate Verizon was giving in order to keep People PC. She asked for a confirmation number. I told her I never was given one. She said then I had no proof and that they would charge my credit card whether I gave them permission or not.

I feel People PC is taking advantage of people. How can I commit to a contract when I was never told about one nor did I ever sign one. There was nothing in the box the equipment came in stating I had to keep their service for a year. I want a bill so that I can write into the BBB and show them what People PC is doing to customers. Half the time you can't connect to the internet through People PC.

Last November 17, 2008 I email People Pc form my job informing them I had to cancel my service with them because I no longer had a phone which I did not have asset to internet and that was why I could not call them to cancel over the phone.

I even returned there modem. I knew there was a $49 termination fee which I assumed the $ 80 dollar they told from my debit had settled covered cancelation and the 2 weeks in November When I still had service.

The account was sent to collection for none payment, collection calling my work and home. When I spoke to a People PC agent I told them I don't own them $294 that I had cancel with them November of last year

PeoplePC now disconnects (drops) my internet connection every 30 minutes, regardless of what local numbers I used. To reconnect, I encounter all kind of errors and have to jump through hoops reconfiguring the dialer, sometimes reboot the PC to redial, and reconnect again. Their technical support is just refering me around to moot and trivial things that do not work or have anything to do with the problem. This is basically no internet connection at all. I am doing job search these days and it is simply impossible to do anything spendign mopst of my time trying to reconnect. This is a breach of contract of unlimited access I signed up with them.

I closed my account with this company in July 08 and they have been charging me ever since. When I caught the problem, they admitted that the account was closed but woudlnt reimburse me because I dont have a confirmation number, which they never gave me

the company owes me $131.45

I experienced everything talked about in previous complaints such as continued billing after cancelation; talking to India when I could get through; free months double talk; charges that can't be refunded, etc. Since I originally signed up with People PC through AARP I just complained to AARP asking them to warns others and to put some pressure on PPC to stop these scam practices. I'll pass along any information on what AARP does to rectify this problem. I feel sorry for older members who don't watch statements closely or have a relative who just pays their bills as a matter of fact.

So far, under $40 BUT the way things are now I'll be checking my monthly statements for the next several years. I'm afraid they'll sneak more charges in before this matter is settled.

I subsribed to these about three years ago then cancelled about 3 months later the payment was to be 5.95 a month two years later found out they were still charging me at a rate of 19.95 i called them again to cancel and that i wanted reimburst for that time they said they cant do that but they would make sure they would cancel my account i was not happy with that but i would deal with it. here i am going through my bank statements and i find them charging my account again. if this does not get resolved now i will put my financial means into turning people pc into plummer pc.

on August 30 2008 i called people pc to cancell service because my computer was down and I didnt have $ to fix it. I told them of my dilemma they said that what they would do is give me 2 mo free service and if i didnt get my computer up by october 31 to call back and cancel. w/i 1 mo time they withdrawl from my bank account for 1 mo service. I call them told them that they charged me for services they provided me for free and told them i wanted them to put the $10.95 back into my accnt, they said they couldn't so I had my bank file a greivence and i got back my $10.95. but by october i got a call from NCO finance collections saying i have an outstanding bill with people pc for 62.90 and if this wasnt paid in full now that the interest will accrue. These people are scammers. I will be contacting the Washington State Attorney General.

This bill has now affected my nearly perfect credit score of 869, I pay my bills on time but this is crap. Its the principle of it all, Im not going to pay for something that I dont owe for.

My 89 year old mother now has a very significant vision loss. I called on October 25, 2008 to cancel her PeoplePC account since she could not longer use her computer. I was told that they would cancel (after much argument on their end) and she would get a free month of service. She told me today she noticed she was billed in March for the service. I assume she was also billed for December, January and February.

When I called PeoplePC they claimed I had accepted a free month but did not cancel the service! This is unbelievable, that they can consistently run this kind of scam. Are they not subject to the law? They said they were now cancelling it, but could not pay her back since I had not requested the service be ended in October. (even though they read back the statement I made that month that my mother was no longer able to use the service!) I will be complaining to the Ohio Attorney General. Any other ideas of what I can do?

My mother lives on limited income - she cannot afford to be taken advantage of by this totally unscrupulous company. Nor can others!

I am writing to get some very small satisfaction against the abuse I've suffered from these thieves. I contacted Peoplepc in October of 2007 in order to cancel my acct. I provided all of the required information and the service person seemed to indicate that I was cancelled. She said "and sir, as a courtesy for being a peoplepc customer I'd like to offer to remain connected for two months free of charge. If you change your mind about cancelling, please call us again and we'd be happy to sign you up again." You know, I try not to be too suspicious, but I really should have smelled something bad there.

I'm really madder than heck right now, but a couple of hours on the phone has convinced me that this company has more contact firewalls set up between the actual owners than bin-laden. They finally told me to contact Earthlink since they are their owners, but Earthlink also picked up the phone in India and refused to acknowledge a connection to PeoplePc (but would be happy to give me their toll free number).

I see from reading here that it's likely to be no use at all trying to get any satisfaction. I hate to say I've learned something here because I generally tend to distrust corporations anyway, and it's a terrific shame that they show so much of this sort of dishonest behaviour on a daily basis, futher eroding consumer's faith in their integrity as a group. This is fraud, pure and simple.

If I can talk just one person out of getting involved with this company, I will feel I've gotten a bit of recompense. With any luck, I can dissuade a dozen from risking such fate. Please, Please, stay away from PeoplePc.

I am writing to get some very small satisfaction against the abuse I've suffered from these thieves. I contacted Peoplepc in October of 2007 in order to cancel my acct. I provided all of the required information and the service person seemed to indicate that I was cancelled. She said and sir, as a courtesy for being a peoplepc customer I'd like to offer to remain connected for two months free of charge. If you change your mind about cancelling, please call us again and we'd be happy to sign you up again. You know, I try not to be too suspicious, but I really should have smelled something bad there. It is over a year later and, I'm ashamed to admit, I failed to notice the monthly charges continuing against my credit card.

Thank heavens I was issued a new card number recently since I got a call from peoplepc, out of the blue (thought I'd heard the last of them over a year ago), to please give my new card number since my last payment was declined. What payments? What account? I'm really madder than heck right now, but a couple of hours on the phone has convinced me that this company has more contact firewalls set up between the actual owners than bin-laden. They finally told me to contact Earthlink since they are their owners, but Earthlink also picked up the phone in India and refused to acknowledge a connection to PeoplePc (but would be happy to give me their toll free number). I see from reading here that it's likely to be no use at all trying to get any satisfaction.

I hate to say I've learned something here because I generally tend to distrust corporations anyway, and it's a terrific shame that they show so much of this sort of dishonest behaviour on a daily basis, futher eroding consumer's faith in their integrity as a group. This is fraud, pure and simple. If I can talk just one person out of getting involved with this company, I will feel I've gotten a bit of recompense. With any luck, I can dissuade a dozen from risking such fate. Please stay away from PeoplePc.

I subscribed to their Internet dial-up access service a few years ago for my father to use it. He ended up not using the service. I tried to cancel the service by using the phone number they list on their website. I made multiple attempts to do so in October and November, 2008, each time receiving a recorded message staying that their lines were too busy and that I would need to call back. In DEcember, 2008, I finally had to get my bank to change the debit card I was using to pay the monthly bill as the only means to stop the service.

I am now receiving collection notices from PeoplePC's appointed agency stating that I owe them $29.20 in unpaid charges. I would like them to waive this charge based on their inability to process my cancellation calls. This is an unethical business practice - no waiting to sign up for new service, but no time to accept cancellation requests.

This company will charge your account as often as they like. I was charge twice in one month. I was told it was because I didn't pay the previous month. When I showed the bank statement saying I did pay for the previous month, I was told I would be credited for the following month. The following month, I get a call stating my account was pass due and in order to keep my service, I have to first pay, then they will work out the details. I pay. I was never credited. I thought, it's only $9.95 BUT this stuff is adding up. $1.00 here and $1.00 there was coming off my card from PeoplePC.

Is there anyone else out there that has $1.00 amounts taken out from PeoplePC? Has anyone else recieved phone calls and no one says anything, then hang up. Following, PeoplePC calls? This happens to me and the amount is never applied to my account. When I called and asked why, I was told, the first time, we are not allowed to give out that information. On a different time, in one day, they hit my card for $1.00 three times. That amount didn't apply to my account.

I called again and asked why. I was told. we do not have a record of that transaction. I went off! I told them to cancel my account today, 03/05/2009. There has to be some way of stopping these people. I would gladly take part of any action taken.

I cancelled my service two months ago because I never received whatever disk they were suppose to send me for fast internet service, which I later found out I could pick up the disk at Circuit City, I complained and cancelled the order they credited my account back for $4.00 but now they keep billing my debit card and will not take no for an answer. When you call them they almost try to force you into not cancelling. What a scam they are.

Wasted time hours waiting for someone to help me with my situation, when they do finally arrive after using my month's cell phone time up, you can hardly understand their broken English.

My wife had an account with People PC. My wife is now disabled and had to cancell her account. People PC then called to say there was a $9.99 balance. I told them to send me a bill and I would pay them that day. The bill was never sent. People PC calls my invalid wife daily, even on Sundays, looking for their $9.99. I spoke with a customer rep , who said they do not send paper invoices. The rep wanted MY credit card numbers or checking account number. I do not deny the charge, but their harrasment of the eldery/invalid is incredibale.

I called PeoplePC to cancell my sudscription and the lady over the phone just would not except the cancellation offered a better deal and I ask her what part of NO did she not under stand and they are still withdrawing money out of my account and I tryed to get my bank to stop the draft on them (peoplePC) and they said I would have to close my account in order to stop the drafts I think that is a bunch of bull!! 6mo.at $12.45 what else can I do? please help me.

We cancelled people PC about 5 months ago today I recieved a call stating that they wanted to know why wewere not paying the bill for people pc . When I informed them that this had been canceelled they told me they were going to charge my husband's credit card for it . I called back to again tell them that this service had been cancelled and they hung up on me.

Aboout three months ago I requested via email to cancelled an old internet service account connected to my permanet home address. I do not remember my email with them but I requested that the account be terminated since I have not used it in over a year. As it turned out, they keep digging into my account for the $8.75 even after I requested the service to be terminated and provided personal information to identify the account.

I have been paying for a service that I no longer use or have access to. They were notified through coustumer service and continued to charge for three months and will probably keep on doing so. This has been stressfull and time consuming as they keep dadging and not closing the account.

I received a better offer from Verizon for the tv., internet, phone bundle. I contacted People PC via email the day the Verizon FIOs was installed, May 30, 2008. I have been in a legal industry for several years and although an oral cancellation is good I felt a written cancellation would be better protection on both sides. In October I noticed they were still making automatic withdrawals from my checking account. Finally after months and months of harassment from People PC I advised my bank to STOP authorizing People PC to take money from my account. They still have not cancelled my subscription but as they put it its being suspended until I talk to a particular representative. I doubt this person exists besides the fact I have to waste time being connected ten million different places and then put on hold forever.

With bank charges for June through December withdrawals and the monthly fee I am out over $100.00 I am currently unemployed and at the time of this incident was only working part time.

I closed my account with this company in October and they have been charging me ever since. When I caught the problem, they admitted that the account was closed but woudlnt reimburse me because I dont have a confirmation number, which they never gave me

the company owes me $32.85

After not using people pc for over six months [i called and canceled my service] people pc decided to start taking cash out of my checking account for a virus protection that i had not asked them to provide me with.As a result my checking account was overdrawn.

I ordered pc through AARP ad the service was horrible and I tried for weeks to get through to compain without results. I tied to cancel and went through 10 numbers before reaching them.The tenth time I reached them and told them I was going to call the Attorney Generals office if they didnt cancel me immedily She gave$35. me a confirmation and assured me I was cancelled. I put a stop at the bank because of all the complaints I was reading about here.Acouple days ago I received a letter from a collection agency for 35.27 i HAVE BEEN GETTING CALLS FROM N. C. CO. FINANCIAL SYSTEMS MORNING AND NIGHT.

I am 78 years old and have a perfect credit and have never had anything like this before and I am very upset about this problem but I will not give up and pay them even if I get a bad credit report

I cancelled my internet service with Peoplepc at the end of November when I was notified by them that my two year subscription would be expiring then. I also confirmed with the via phone call that my two year subscription was ending on 11/28/08. During the phone call, they offered me one month of free service. I asked several times to confirm that it was, indeed, free, and Peoplepc assured me there was no cost involved. It was a free complimentary month - no strings attached and that it would expire on 12/28/08, unless I decided to renew service.

Well, what a surprise, when I received my credit card bill, and there was a charge in the amount of $131.05 from Peoplepc. I tried calling them but could get no answers. I finally decided to report them to the Better Business Bureau. I received a response from them today that my two year service actually expired on 12/29/08 and since I had cancelled it one month early, I was charged $131.05 because of the early cancellation (they charged me for the discount that I received for the two year term).

They also said I agreed to one month of service at the rate of $8.95 per month. Bottom line, because they appreciated my business, they are going to send me a check in the amount of $60.75. So I am out $70.30 because of their deceitful practices. I am still going to try to pursue this claim through the BBB. Peoplepc needs to stop the lies and taking advantage of consumers. Being a single mom with two boys, one with a disability, this really hurt me financially. I live paycheck to paycheck and $70.00 would have bought us food for the week. Now I need to borrow money to pay for some groceries. Shame on Peoplepc!

I cancelled my account on Sept. 28, 2008. I was assured that it would be done, but was offered a two month free service in case I changed my mind. I accepted the offer but stated that I wanted it cancelled and was assured that it would happen at the end of this period. I then received a billing notice on my credit card for December. I called on January 28, 2009 to dispute this charge. After complaining about this they did give me a cancellation number but refused to refund the December amount and are billing me for January!

I have called people pc about a dozen times since 2005. I cancelled my internet sevice in Febuary 2005. I had there service for one month. I keep getting billed for it. I recieved $30 dollars back one time. That was half of what they owed me. Now again in January 2009 they took $54 off of my eppicard. I have called people pc and also have called eppicard. I then had to fill out s dispute paper from my card company. The result was to notify the company once again. It takes people pc at least a month to credit your money back. I think it is a bunch of bull. They have been told not to use the card ever again.

I had received an Email stating that our debit card had expired. Rather than renewing with PeoplePC, I decided to change to a higher speed service so I called and cancelled PeoplePC. I have all of the conversation recorded and it may be of interest to an attorney if a lawsuit is ever brought. They try to be deceptive when you call to cancell. About a week after cancelling I started getting a call from their billing department saying that I owe another 10.95. This conversation is also recorded! I asked them to send a bill so that I could look it over and determine if I owe the money or not. He said we don't send bills and that you must pay by credit over the phone. I said no - they have to send a bill. He kept going on and I finally hung up on him.

He called again and we had the same exchange but he was getting even more forcefull. I hung up on him agian and he called right back. He said In all the time you have been with PeoplePC, how many times have you paid by mail? I said None. But I have never paid by phone either. Now he was even more forcefull and I told him to not call me anymore as all correspondance needed to be done my mail. He then got a bit threatening and said that he would continue to call and I would pay. I told him that I didn't think it was a good idea for him to call again as I too was recording our conversations. He has not called for over 2 weeks as of now.

I will have to check my credit report and more than half expect to be contacted by a collection agency. My adice - don't sign up with PeoplePC. Cancell your auto withdrawl from your bank or card company if you want to cancell. Or close the account and open a new one. Record your conversations with them if possible and legal in your state. I don't know why it wouldn't be legal anyways as one of the first things they tell you is that the conversation may be recorded when you finally get through. There should be an attorney that will go after them to stop these bad practices - and I plan to help the case with my recordings. Contact me if you need them.

So far just harrassment and stress. But it may not be over yet!

In June 2008 I requested PeoplePC to cancel my account, because I had switched to DSL. The sales rep tried to keep me on for $4.95/mo, but I refused and request the cancellation. During this time my bank switched credit card companies and gave me a new card & number. I did not receive any notice for payment from PeoplePC nor a phone call.

Today, I received a letter from NCO Financial Systems, Inc. that I had been turned in to their collection agency for non-payment of $17.91 total. I have contacted PeoplePC and they said they would get back with me within 3 business days. We'll see.

My debit card expired around August 2008. PPC asked for a new card. Before the card expired, I called them to let them know that I was cancelling their service and changing to AT&T because AT&T had better than dial-up at last for my zip code. Also, I informed them that I had gotten frustrated with their service by not being able to get on or stay on the internet, the slowness of their dail-up service, by reps that knew less than I did, and calls seldom if ever returned. Trying to entice me to stay, they gave me the next month free and assurance that an A-one tech would be contacting me. No one ever did.

When I tried to move my email information from them to AT&T, I could not. Therefore, I called PPC around the second week of January '09. I was informed that my account was closed and in collections. Nothing I said mattered. I was told that the supervisor was out and would return my call in an hour or so. I asked if such big business had only one supervisor. He said all the others were busy. I wanted to hold on. He insisted that someone would call me back that day. No one did. I thought I was entitled to everything I had already paid for before I cancelled. To make matters worse, they are maliciously damaging my credit. I do not owe them.

Well on October 10, 2008 I called and spoke with the cancellation rep and asked to have my Dial up sevice cancelled , the Rep kept trying to give this service or that and i kept telling her i no longer desired the People PC dialup because i now have DSL. so she finally agreed to cancell my services with People PC.

Nov. Dec, and Jan i see charges on my AT&T bill for 4.95. I called people PC and they said i still had email service through them that i did not request and they were charging me for. I contacted billing at AT&T and requested that they stop paying the people PC and that it was no authorized. they did . Now People PC is calling me requesting payment. and after being transfered 4 times and having to explain to each person the situation i get a supervisor named R.J. and i tell him about all the complaints about his company on this web site, and that i also have a complaint. he says that the current ballence will be sent in to headquarters to be cancelled and gave me a ref #. lets see if this issue gets resolved and for the 3 months that they did over bill me he can do no refund. sounds to me like a good attourney needs to file a class action and get them to treat people the right way instead of these shady practices

sum og 14.96 being stolen from me that is not getting refunded

I cancelled my acount in July 2008. I noticed it was still in January 2009. I checked and I had been charge all this time.I asked to cancel this account and asked for a refund. I was told I coult not get a refund because I had accepted a deal to pay half price as a backup to my highspeed internet. I am dissabled and it is hard to pay the highspeed internet and would never agree to this. They said I did not have a confermation number and gave one for Febuary 2009.

6 months charges of 4.97 a month for a total of 29.88.

I cancelled the service for PeoplePC several months ago and am still being billed, I received overage charges for the withdwawls on my account and their excuse is that I didn't get a cancellation number when I cancelled the service. I was never informed about the cancellation number until then; I didn't know I needed one. Those are the excuses they used to NOT REFUND my money. And unless something is done, they will keep getting away with it.

I have lost time, energy and money for their mistakes.

I called to cancell my account on 08/14/2008. But instead of cancelling my account the service person switched my account to 2 free months of service. I was able to get them to cancell the account as of 1/12/2009. But they won't refund the payments they took in Nov., Dec., And Jan.

With the currant economic state that we are in we don't need companies stealing from us. Every dollar could have been spent on more important bills.

i keep getting calls all hours of the night with diffrent people trying to connect into pple pc but instead it rings in my house i lose lots sleep because of that, i called them about mater while back, but they dont seem to care. i dont know wht else to do

In October of 2008 I made the mistake of Signing up with peoplepc because the online service was supported by AARP of which I am a member and I figured they would,nt support a bunch of jerks that run a scam for a company. BOY WAS I MISTAKEN! I did not use my credit card for my payment but did use my debit card. I paid for one years service--if that,s what you call it--and am ready to cancel it. I have not been on line for a long time because of health problems and was looking forward to communicating with friends again. I am on a fixed income and thought I was getting a good deal.

I can hardly read the information on my screen, it's only half there! When I try to send an email all I get is them making soom excuse of why they could'nt send it. I've tried to call the support center for help with several problems and get nothing but more problems. I was sent a free trial disc of their fine tune program. They said it was free for one month and if I could'nt use it to call and cancel it which I did. My computer would'nt download the disc, I should have listened to my computer on this one.

I finally got ahold of someone at the support center and told them this and that I wanted to make sure that I was'nt being charged for something I don't have installed. On checking my account I am still finding they are charging me for something I never could download. I just want to get rid of these peoplepc people and get my money back for the rest of the months I have paid for in advance. BEWARE PEOPLE this company is not anything like what AARP portrays them to be.

They take money out of my account for programs that where supposed to be free. I'm on a fixed income and can't afford to have money taken out that I've not alotted for them. This bussiness preys on the unfortunate people who only want a decent service to use and TRUST.

The only way I was able to cancel PeoplePC was by closing my credit card account. Even then they tracked me down through a debt collection agency to charge me a $29.00 cancellation fee, threatening to ruin my credit rating if I didn't pay. Don't get involved with this company!

Is their anyway to start a class action lawsuit against them? I see where they keep charging thousands of people even after they cancelled the service. They charged me for a year, and I still don't know if they cancelled it.

My fiance signed up for this service which never worked. My fiance passed away on May 27th 2008. I tried to cancel this service but was told I need certain passwords and information I just didn't have. I tried to explain to the people I talked to that my fiance was deceased and I need to cancel but could not get anyone to listen. I have been paying for this service I do not use and have not a clue what to do. I have decided to cancel my credit card I hope this works. This is one of the biggest rip-offs. Is there anyone that can tell me how to get rid of this service. I have asked for my money back but I will just be satisfied with them gone. Please do not sign up with this company!!

$10.95 a month since May 2008

this company people pc charge me every month for the amount of $18.90. i try this company but i never agree with their service and i never used. but they still colecting money from my debit card number, im contact 2 times and they say my problem is solve. i'm still recive charges, my 1rst. complain was in (2007). this action is about 1 year ago i never sign any contract with people pc.

Well I thought it was cancelled, I was not billed in Sept. and I never checked again, until today.
I was checking my account and seen Peoplepc charged me $18.90. So I checked Nov. then Oct. and sure enough was charged for both months. So I called peoplepc, and after talking to 3 different people whom don't talk very good english. I got no where exept for them telling me when I called in August to cancel they gave me a month of free service and then I was suppose to call and cancel again and if I could find the cancel confirnation number from August they would reimburse me if not they could do nothing for me.

Needless to say they do have documentation that I called in August to cancel, but since they gave me a free month,(which was never discussed in my first conversation in Aug.) I was suppose to call and cancel again. WHY?? I already called and cancelled. As for the free month I never used because I switched to an air card through Centenntial with works wonders compared to People PC.

So some advise first never use peoplepc. If you already do, make sure when you cancel get a confirmation number because otherwise apparently they can do whatever they want. Hopefully with a confirmation # I won't be billed next month

I have cancelled this internet service several times. Each time I call I am told there is no record of the prior cancellation. On 11/04/08 I received the confirmation # 26815312831762177 but I have been charged an additional $10.95 on my credit card statement for this service.

I have made several phone calls to this company but cannot seem to cancel this recurring charge. I have never even used the service but continue to pay for it.

I am retired and PeoplePC was recommended to me by AARP. After using their service for a few months of encountering many problems in connecting I decided to cancel.

I called them on 10/8/2008 and told them to cancel my service effective immediately and that the computer using it was no longer working. In fact I had gutted all the software in that machine.

I was told they would not bill me at the start of the next billing cycle which was on 10/16/2008. I mentioned to the person I was speaking that the computer was no longer operating and made sure he understood I wanted to cancel the service. He assured me THEY WOULD NOT BILL ME ON OCTOBER 16 AND MY SERVICE WOULD BE CANCELLED.

10/16/2008 they billed my credit card for $3.95 which was for the Symantec anti-virus service.

I called PeoplePC on 10/18/2008 and spoke to a person named 'Erika' about the charge. I told her I had cancelled my service assuming all charging was going to stop. She told me she was going to take care of it by contacting Symantec to stopping them from billing me but could not give me credit for the $3.95

On 11/16/2008 I discovered that I was billed again for the entire $13.90 monthly fee (PeoplePC and Symantec both). Holy Guamo! I could not stop these people from billing my credit card.

So I called them again. This time I was passed to a Senior Account Rep named 'Wendy' who told me the reason I was billed was because MY SERVICE WAS NOT CANCELLED.

When I asked why it was not cancelled she replied something about a 'free month'. What free month?

After telling her I was going to cancel my credit card to stop the charges she assured me she was going to cancel the service and issued a 17 digit cancellation number.

Let me stop here and explain this. If you are unfortunate enough to deal with these people and decide to cancel make sure YOU GET THIS 17 DIGIT CANCELLATION NUMBER OR YOU ARE SCREWED.

Following this conversation I called AARP and reported my problems. I felt since they recommended this service they should be aware. I told them to stop sending their senior citizens to PeoplePC. Seniors have enough problems being old without this kind of ****.

I spoke to a person named Michelle at AARP who assured me she was going to contact PeoplePC and possibly get a fefund of the $17.85 they charged me. She said she was going to call me back and let me know what happened.

I was once certified as a Microsoft Systems Engineer so let me tell you this: DO NOT GET INVOLVED WITH PEOPLEPC. YOu do and you will be very sorry. Their software sucks, their people speak poor English, and they do not solve any technical problems of which they have many. Poor connections, very very slow connections, accelerator software that does not accelerate, script error problems they cannot solve, anti-virus software that stops running for no reason, cannot use existing email Microsoft software, etc, changing phone connection phone numberd without your permission, which can result in long distance charges, a long list.

So If they charge me one more time I am cancellilng my credit card.

By the way they advertized with AARP that no credit card was required to start they service but when I contacted them to start it, that sorry day I will regret forever, they required a credit card number and I stupidly agreed to give it to them.

I will now wait to hear from AARP.

CONSUMER BEWARE. Thanks for listening.

I called and cancelled my PeoplePC internet service close to a year ago and they continued charging $1.95 a month out of my bank account. I called them today and they used some lame excuse telling me that I only called them last month to cancel the mail service and that is bull.

It has cost me $23.40 for the entire year and they are refusing to put that money back into my account even though I cancelled a year ago. They are basically charging me for services I don't use.

I received a free fine tune software disk in the mail. I never down loaded it to my pc. I was charge two months of service before I discovered it. They removed the service, however they refuse to dismiss the charges of $7.43. My account is now suspended. The funny part is I have been a customer of theirs since 2000 and my account is paid up until May 31, 2009. I have tried several times to get a hold of their billing department. They are always experiencing high call volumes which won't allow your call to go through. And also power outage is a general message I hear when you are placed on hold.

I would like the charges removed $7.43 and my account not suspended. I have contacted the better business buereau today. They have shut our internet service.

In July 2008, I called Peoples PC and cancelled the service. In September I recieve my bank statement and I was charge $13.90 drafted from the account. I called Peoples PC and spoke to a customer service rep. and he said no order was called in to cancelled. I told then somebody drop the ball and didn't do their job. Again in October on my bank statement $13.90. Again I called them in September 13, Hurricane Ike hit the island and no land line. So I called again a rep told me that the bank made a mistake and not-thing was drafted out of my account. I called the bank and closed my account and open a new account. I am writing the governor of Calif. And letting him know what is going on in hist state with this company.

i had peoples, i didnt have a credit so i had them bill me. they did. i payed it with a one time band withdrawn from my checking account. i cancekk it and got verions and now i dont even got a land line phone and they was taking it out of my account for over a year $. i know i should have been watch my account but i didn t

my account was taken out for over a year $18.45. i only told them to do a one time payment and when i called they hung up on me because they said that i was right but will not refund my money

Attempted to cancel with their live chat (lady typed she couldn't do that, and to call 866-). Sent email on their homepage to please cancel (no response). Called the number many times (unable to get through). Closed checking and credit card. They called me a month later, demanding a credit card number, but I refused to give them my new number. I demanded a mailing address to their management or corporate office. Tech said they didn't do business like that--only credit card numbers were accepted. I still refused to give him my credit card number, and was given another number to call (866-).

This went through in about 7 minutes, and was given the spiel about the new improved free security service, but I said no--cancel immediately and give me an address to mail the check for $9.99. Was given PO Box Carol Stream IL 60197. Be sure and include account number. (I pointed out that I had not used their service for 6 months, and had been unable to get through.)

I also pointed out that People PC was much advertised with AARP, and it was not right to target old people with such a mess as this. Many will simply shrug and pay these parasites to avoid the hassle. Hope this helps someone out there.

$60 of unused service/in limbo no knowing what to do but close my banking/MC account, and open a new one. Time lost--at least 5 hours waiting on phone or attempting to resolve issue on-line. Check out their customer service or home page--there was no place to select cancel People PC service. That should have been a warning to begin with.

About June 07, 08 I emailed people pc and told them i wanted my service discontinued. They responded back and said someone would contact me. No one ever did. They kept drafting my account.

On my account statement, the period ending 08/07/08 shows $15.90 drafted. On 09/10/08 they drafted $31.80. For period ending 10/07/08 shows $31.80 drafted. I live on a fixed income and I need my money.

I was driving and called to cancel. They REFUSED. They said they would give me two months free and the third month I would be charged. I told them I wanted to cancel PERIOD. They would not have any of it. Well, sure enough, I forgot to cancel again. I got charged, and called to complain...Ha I was told it was a Volley Charge whatever that is. They tried to get me to take some free antivirus stuff and educational stuff, which is not free either..you get one thing free and then they too charge you if you do not cancel. By accepting the free thing you are under contract to pay monthly. DO NOT DO BUSINESS with these people!!!!

$10.95 charge to credit card which I am dsiputing despite the fact they said I did not call and cancel during the tow month trial.

People PC contacted me over three years ago wanting me to use their services. So I agreed to try this. A week into it I could not connect> I called theircustomer service line and after 30 min holding they connected me to technical support. At which time they told me I would incurr charges. I told them I did'nt want their help and I hung up. I called, finally got through and cancelled.

Three years later they were still charging my account. I finally stopped payment on my card. At which time they contacted me. They said that I was delinquint in my account and I told them it had been cancelled. They said no it has not. so I once again, cancelled it. They called me three more times trying to bill me. Every time I have said I do not want your service it is lousy and ridiculous. I could never reach them, however they could reach me as soon as they couldn't get their money. They once again haved charged my card again today. I am about to call and retain legal advie . You do the math Three years at 12 bucks a month. That is almost 500 bucks I will never see again.

$500 dollars in loses

I had cancel my trial service with people pc and thought it was cancelled. I usually donotr check my statement from my checking account routinuely but will be doing it from now on. They have been billing me for service for approx. 5 months.

monentary loss billed 13.90 per month

Company will not permit me to cancel my account without knowing the address that was used when the account was activated. I was a travel nurse at that time. I can not remember the address from my 3 month stay in Houston. I am very frustrated. They are deducting my account monthly for a service that I am not using and , even though I know all the other information including the bank card number, etc, they will not cancel my account. This is ridiculous.

The charge is only 14.95 per month but it is my money. I have a password on file as well. However, they still will not allow me to cancel the account even though I know the security pass word. I have been on the phone for an hour. I even got hung up on. No one helped.

I've been trying to cancel my service for a month and half. I don,t have a phone line anymore. I even tryed to use chat line. I.m not going to pay anymore.

what can i say that has not already been stated many times over. poor service difficulty in getting on line. richly accented techs to deal with in attempting to get problems resolved. adn finally an almost imposible process to fight thru to cancell.[which i fervently has been successfully accomplished.] i would not encourage and would strongly discourage anyone from contacting this organisation. talk about a bad, bad experiance.

fortunately i hope all i can claim is, a very great deal of stress, iritation and frustration...

I cancelled my PeoplePC account by phone in May, 2008. They said, We're going to five you two free months. I said, I don't want it, but if you want to give me two three months, it's up to you. I did not use the service.

Today, I was called by a company rep (could not understand her name because of her bad English) who said that by accepting the two free months, I continued the account, and I did not call them to cancel, so I owe for two months. Fortunately, my credit card account was changed in the meantime so that they were unable to charge my card. They are threatening to send me to collections bgecause I will not pay the fraudalent charge. Every time I call PeoplePC customer service, I get a message saying in effect, that they have a large call volume, and I should call back later.

At the moment, I have had no damages. If they send me to collections (for the less than $20 charge, my reputation may be damaged. I do not intend to pay the charge, so this may happen. I will dispute the charge.

My Husband and I were browsing for a new and cheaper internet service, since we couldnt afford the one we had any more. We saw an AD for PeoplePC and decided to give it a chance and sign up for it. We specifically signed up for the FREE trial and the monthly payments of $5.00 and some cents for the first 3 months and then $10.00 and some cents. We signed up. The next morning, my husband and I were going to the mall. We ran by the ATM and checked our balance before getting some money out for the mall. We didnt have much money left. We went inside the lobby to see why our account could be so low.

We found out that on a printout of the charges made on our account PeoplePC ---- $119.00 the yearly charge. Made us -$95.00 in the bank. Well, we called them - counldnt get ahold of anyone on the billing number. So I called tech support and was transferred to the billing department. I talked with someone, and they told us theyd give us a refund. It would take ten days.

A week after, my husband was depositing a check in the bank and found out heh they gave us our money back....but then took the money back out of our account. There goes his check we used to get our account up. We had to tell the bank to block payments that PeoplePC were charging it. And because of peoplepcs stupid charge to our account, the bank has to pay us back the $119.00. I think PeoplePC should give us our refund. We canceled our account the same day we asked for the refund.

We are currently down to -$144.00 in the bank. It's going to take us a while to build our account back up. From now on, we will remain with our current ISP.

I still had money withdrawn from my bank account from People PC three months after I had terminated my services with them. When I called them they informed me that, when I set up termination, I authorized a free one month promotional deal with them, and therefore my account was not terminated. Why would I continue services if I am moving away and not sure if I will even have dial-up again?

I moved away and did not notice I was getting billed untill now. They had withdrawn without my knowedge $47.85. They say they will refund it, but is my account actually going to be terminated? I will have to find out when I get my bank statement.

On July 30, 2008 I signed up for people pc dial-up service. I went through all of the windows and there was a window that had two options. one option was to sign for a year and the other was for month to month. I checked the month to month circle. Then gave my checking account number and the very next window my card was being charged 104.00! There was no way to cancel it. I then called and the number was disconnected. I went online and found a number to reach them. I called and called and they couldn't be reached because the lines were buisy.

I finally got a hold of them August 23, 2008 and they said that they couldn't refund me because I should called within 8 days to get my refund! I spoke with one operator and she hung up on me. Then I called again and spoke with a Robert and then he transferred me to a Supervisor Nala and she said that they couldn't refund me that I missed the 8 days. I will never go to them again! Watch out they are a wolf in sheep's clothing! There service is also [bad].

The Hundred and four dollars and some change caused my account to be overdrawn.

The service kept going down and I work from home occasionally so I needed a reliable service. I called PeoplePC and they would not even check the lines which were not working. They said there was no problem. They transfered me to another company, Earthlink which I did not realize. I thought I was still talking to PeoplePC. They are one and the same. The girl set up another account with out my permission. I cancelled with them and cancelled my DEBIT card so they could not bill me. They kept harrassing me over the $10.95 balance and would not take a check. They were NOT getting my card ever again.

I wrote the CFO and mailed my check to him along with a letter why I would not be using them ever again. They still kept calling. Finally I told the CFO via EMAIL that I would file a complaint with the Attorney General of NC if they did not cash my check and leave me alone and stop harassing me. There are laws against it and the AG will represent me for free. After that they cashed my check and thank God I have not heard from them again. CFO Kevin Dotts

1375 Peachtree Street Atlanta GA 30309 404-815-0770 Good Luck.

Have had dial up with PPC for several years with no problem. In May 2008 I bought a new computer and needed a new disc to upload the dial up program. I only use my home computer for very basic tasks, as I am on a company computer all day. I requested a new disc, was told it was in the mail. Never got it.

Requested 2 more times, no luck. Finally, I got on my cellphone with a tech and downloaded the program. Of course, the whole time I'm on the phone with him, he's pushing their DSL service. To shut him up, I politely said he could send me information about DSL. A few days later, the DSL kit came in the mail, and I was charged $20.95 through my checking account. I reported it, and got a label to send the kit back. I kept track of the package and as soon as I saw it had been returned, I called to make sure they cleared that charge. They did.

Now, on Aug 11, they charged my account $160.90 for early termination of my non-existent DSL service. I didn't see this charge until today, so immediately I got my bank involved and they know the situation and have put the money back in until PPC does. I was on hold for over an hour today with PPC, Aug.15 until I finally got someone claiming to be a supervisor and supposedly he took care of the charge. Of course, I will keep a close watch on my checking account. I would change my Dial up service to another ISP in a minute, if it wasn't such a pain. I still may. PPC failed to come through 100% with every call, so I'm skeptical nothing else will go wrong.

Serious chance of bank account becoming overdrawn, time spent dealing with the idiots on the phone was hours when you add it all up. Now, I am very nervous to use them and certainly have changed my opinion of them and will bail out of my service when I can.

They charged my debit card account. I didn't authorize charge.I didn't even finish the installation.But they still chareged my bank account. I contacted them a number of times.I get the run around.They say they don't have my credit card on file,Iemailed them my statement and I still get no response.They tell me to arrange a 3 way call with bank.My bank says they can't refund my money with a call.They need a fax saying no account on file.They say they don't do that.

I wasn't able to pay my rent,and recieved a 3 day notice.I borrowed as much as I could.I payed my rent finally.Thank God but have late charges.

person on other end and they would not let me speak to manager. I was moving and did not call back until August 13. Had to go over the whole story again. They ask all the questions to be sure I'm who I say I am, but when I ask them when I canceled service he said You have to call back with that info I don't have it. I informed him that I was sure he did, after 20 minutes he told me when I canceled service. Then he said I should take it up with my husband because he didn't tell me they were still charging his credit card.I asked for the 10th time to speak to a manager and the guy had the nerve to say all this trouble for so few dollars. This is bad business and they should be shut down!!

I paid if I owe and so should they

i could not get conected to people pc since november 2007, and my daughter called several times to check why we could not get on to people pc and she was told that our credit card was in vailed but they continued to bill my card and recieve there money , so i called them again and recieved the same answer , i told them they needed to put my funds back to my card and they refused to refund my money .

now this month (august) was the same way also i found out that they took payment off my card in july also . after i had called them and cancelled four diffrent times ..i am done with it now i am going to call the better business on them because they owe me for all of these months they have recieved my payment. i was told they were a ripe off company and thought i would give them a chance. they wont have another chance to screw me over

I opened my account with peoplepc in 2006. I can celled my service in June 2008. I had a bad feeling and logged back into my account today to find out they were still billing me for services that I canceled well over two months ago. I called customer service where I was told there was nothing I could do and the collections department was going to start calling me.

Adverse account actions. I went to collections for a serivce I cancelled.

I cancelled my dial up internet service with people pc in January 2008 and had already read about the company scamming to continue to bill after cancellation, so when I called I specified to cancel everything including the email address. Well sure enough starting April, I started receiving a bill on my Credit Card to pay for the email address! Of course after a long drawn out argument with customer service, I think it is cancelled. I will also contact the credit card company to make sure they are not authorized to bill to my account. WHAT A HASSLE!

After recieving a dsl service I canceled my Peoplepc service in May. I was told I would recieve a free month because I was a good customer. I was just billed again in July causing an overdraft. I contacted Peoplepc again and was told that they gave me a free month in case i changed my mind on the other service, and that I needed to recontact them to cancel the service.

After complaining hard enough and trying to decipher the broken english from the sevice personel they said they reimbursed my account for the service and canceled it but would not reimburse me the over draft fee. we'll see next month if they really canceled the service.

I had peoplepc for a few yrs and cancelled my service about 4 months ago. As of today they have continued to bill me $7.98 a month for service I dont even have. And the thing is that the original monthly bill was $18 and some change and since i cancelled the service, I am being billed the $7.98 monthly.

I called customer service and a person overseas some where asked me if I had proof that I had called and cancelled. I said I had the phone bill with the date and time and peoplepc listed. He then preceeded to ask me to verify my address and what was my account password. I answered correctly even tho i reminded him I no longer have the service. We went around and around, and I told him I was calling my bank and taking action. The reply was that was my option.

I called my bank and they are stopping payment and if that doesnt work, I have to open a whole new checking account after having the present one for many yrs. And it is going to cost me $29.00 to stop payment to this company. This is ridicoulous.

Monetary withdrawls in a fraudulent manner, bank costs and possibly a complete overhaul of all monetary assets and accounts.

I have been using the peoplepc service which, has been alright until a friend told me about a local service which ran a little faster. I tried disconnecting peoplepc and i was told that i would be given three months of service free, and after that it would be dissconected automatically, after the three month period the service was not dissconnected and peoplepc continued to charge my account.

After talking with the bank they told me the best option was to just close my account and open a new one so i did. However, i tried installing the local service and it installed fine but when i try to connect it still connects to peoplepc, even after i deleted the peoplepc. I have tried many other services, netzero,crossroads,and dixie net, but the same thing happens, it still connects to peoplepc. They refuse to answer any attempts i have made to call or email and im still having to connect with peoplepc.

I have lost over $50.00, and however they cant charge me anymore, the service has gotten terrible and as a working musician i need the net to get tabs and music sheets and its just to slow to do that. I have no idea how to get rid of it. Please Help!

I have lost over $50.00 and i cannot disconect the service

I had a peoples pc .com account for a short time approx 3 months in 2006..i was using my sons telephone at the time as I was living wirh him i never received a bill i beleive they are billing a troy somewhere in texas for this continued service i tried to canceal the service, yet it still comes up on my computer at a different location and phone # I have called the following #s in an attempt to cancel yet the line is always at high volume and they want you to call back later

I want the charge to the troy in texas reversed and I want the account closed permenantly.

My peoplepc Internet service was cancelled in Jan 2007 when i switched to bell south dsl. Today is 07/02/08, I received my husbands statement from his checking account, which much to my surprise had a charge for peoplepc Internet service. Of course he had no idea that it was on there and never bothers to check his statement, so I called peoplepc and basically they stated that they had no record that the service was cancelled and we are out of 12.45 for every month since Jan 2007 which is about $212.00.

$12.45 each month over the last 17 months

In Jan./Feb. of 2008 I attempted to get dial-up from Peoples PC. I ran the disk, gave my information includ. card # but was unable to access the site or internet sevice. I called the two numbers provided on the disk in the event that there were problems with the install. BOTH were actually phone sex lines. I called the Peoples PC # I found in the phone book but was repeatedly put on hold and then disconnected. I gave up and went to another dial-up service. I found that when I recieved my bank account detail that I had been charged twice (by Peoples PC) for the service I never recieved. I contacted the fraud division of my bank and explained what happened. I was told the problem would be fixed and that they would try to get a refund of the charges against me. Didn't happen, and I was charged for three months service I never got.

I made the mistake of subscribing to Peoplepc...now I wish that I hadn't have done so.I want to unsubscribe,but after reading the horror stories of my fellow Peoplepc victims,I'm afraid there is going to be a problem doing so...the service is terrible...I'm getting so tired of trying to get on line,but instead seeing...cannot find server,page cannot be found,page cannot be displayed,e-mail is temporarily unavailable...the explantion...connection timed out...what is this supposed to mean? Connection timed out even before I can get online? Sheesh...could someone please tell me of a foolproof way to dump this service?

An On-line service priveder charged me 5 months online service after cancelling in January '08. They have harrassed me for collection after i cancelled the service before a free 30 day try out period. All service reps are foriegn speaking and not courtious at all.

Removed from my checking account the amount of; $ 70.00.

An On-line service priveder charged me 5 months online service after cancelling in January '08. They have harrassed me for collection after i cancelled the service before a free 30 day try out period. I weonder how many people were taken advantage of. All service reps are foriegn speaking and not courtious at all. Removed from my checking account the amount of; $ 70.00.

I canceled my service with People PC 2-20-08. I was a customer since 2003 the service got so bad i.e. slow down loads, constant interruptions and dropped connections. It's like they want to service the high speed side of their business and forget about those still trying to use dial-up. When I canceled my account I asked the person about an address forwarding service. He said you have been a good customer since 2003 and so people pc will give you 1 month free email NOT They continued charging my credit card to this date. I've emailed them several times getting only an auto responce.

So today I called them and asked why they were still charging me for a service I canceled in Feb. 2008. They said I was told that after the free month for being a good customer, that I would be charged to continue with my account. That's just a bold faced lie! The person that canceled my account, said no such thing. Why would I cancel and then cancel again?

So now they tell me they can't refund my money because of this fictisious conversation I supposedly had with the idiot I origonally canceled with. I asked the service person if I could get a copy of the recorded conversation telling me about the free month and having to cancel again. I was told it's not available. The only way to insure they will get no more money from me is to cancel your credit card and open a new account.

Damages: $3.90 A lot of frustration and my time. It's not the amount, it's the principal!

I have not had their service since December 07. I called to cancel but I am still getting billed monthly. I recently called again because i was charged 21.87 again and it was taken out from my account but when i spoke to them they will not credit the account.

It is costing me 35.00 in over draft every time they decided to bill me.

i canceled my services with people pc.about 2 months ago. they still bill me every month. i got two bills in one week.i don't feel i should pay something i'm not using. there calling my house. my husband told them we don't have your services anymore we have someone else now.

i did mail them there stupid last payment even though i didn't use there services. i mailed them there stupid money a month ago. the check number is 750.i just want them to leave me alone. enough is enough. i'm not giving them anymore money. i hope you can help me. i'm sick of them billing me for no reason. i don't use there stupid service anymore.thanks for your time.

I canceled my credit card so PeoplePC COULD NOT charge my account again, as that is what the Visa card representative thought would be best so I wasn't charged AGAIN!

PeoplePC has robbed me of at least $250.00-$300.00 USD, and also of my time. The frustration I felt could not have been good for my stress level...

After being widowed in Oct '05 I was very lacks on checking my billing statement from Bof A when I finally got back in the groove I found that People Pc has been billing me 13 dollars plus change every week for 27 months!!! I have caled over 6 times always being told to call again in 3 days then told to write a letter to address above. No I never gave then my check account #, they spelled my name wrong and the password was to be my 1st pet and they had the wrong name. I want a refund!!!it is over 300 dollars and I am on Widows compensation from the Veterans and on Social Security ..I also has a child to support.

They have taken over 350.00 dollars from my account !!!!

$50 for 4 months of service I haven't used.

Considered using their service. Entered personal/credit card information. Was never able to log onto site. PeoplePC has been in my account ever since, costing me $90 a shot in NSF fees. Spoke with representative, has not stopped charges.

Bank account in serious trouble. Losing money. Unable to contact them and discontinue service.

I am very upset with PeoplePC. I originally discontinued my internet service with them back in November 2007. People PC reactivated my account without my consent and started charging my account. I called them and they wanted my confirmation number from 11/21/07 which I couldn't find. I asked for a refund and they refused. They mentioned that I called and canceled back in November. When, I spoke with the supervisor, she would not listen to what I had to say and refused to give me back my refund. I don't really care about the refund but I do care about the integrity of this company. I think this company is committing fraud.

It cost me over $40 and emotion distress after calling this company.

With having the access numbers messed up, I had to drive 12 miles to town to use the computers at the library so I could pay my bills on time. If my husband or I wanted to use the computer while virus scanning, we could not do anything for at least 3 hrs till it had finished.

On 6/1/07, while installing Windows XP, I had to enter my Internet Service provider. I entered my ISP (at that time) OCO.net but the form would not accept it. I had to choose one of the ISPs on the list provided. So in order to be able to continue filling out the form I chose Peoplepc at random with the intention of calling them and canceling, which I did the first thing in the morning. After an hour on the line I told them what I had done and why. They tried to get me to stay with people pc by offering me 3 months of free service, which I declined because I was happy with oco.net. But they assured me they would cancel my service. Then I reinstalled oco.net and forgot about it.

I'm a senior citizen and disabled so I do my shopping online and since my husband takes care of our finances he is used to seeing charges on the credit card bill. I don't usually look at the credit card bills but just before Christmas when one of the gifts didn't arrive that I had purchased, I asked to see the bill to see if it had been paid out. I was shocked and appalled to see People pc $10.95. I discovered they had been billing my card for 7 months totaling $76.65. I called them the next morning and after I got the runaround and spoke to several people in India, I finally reached a supervisor who informed me he had no record of my call but DID have a record of offering me 3 months free internet (which I did not ever get or use). What did he think I called for to ask about, the weather? When I asked him for a refund of $76.65 he said Their policy was to only refund 2 months of service! This seems to be their way of doing business.

I've had $76.65 taken from me and I want it back! I had to cancel my credit card and get a new one.

On 6/1/07 while installing Windows XP, I had to enter my Internet Service provider. I entered my ISP (at that time OCO.net), but the form would not accept it. I had to choose one of the ISPs on the list provided. So in order to be able to continue filling out the form I chose Peoplepc at random with the intention of calling them and canceling, which I did the first thing in the morning. After an hour on the line I told them what I had done and why. They tried to get me to stay with peoplepc by offering me 3 months of free service, which I declined because I was happy with oco.net. But they assured me they would cancel my service. Then I reinstalled oco.net and forgot about it.

'm a senior citizen and disabled so I do my shopping on line, and since my husband takes care of our finances he is used to seeing charges on the credit card bill. I don't usually look at the credit card bills, but just before I asked to see the bill and was shocked and appalled to see People pc: $10.95 I discovered they had been billing my card for 7 months totaling $76.65. I called them the next morning, and after I got the runaround and several people in India, I finally reached a supervisor who informed me he had no record of my call but DID have a record of offering me 3 months free internet (which I did not ever get or use). Why did he think I called?

When I asked him for a refund of $76.65 he said their policy was to only refund 2 months of service! Since then I have researched them and discovered that this is not an isolated incident. This is how they do business! There is a very long list of horror stories from all over the U.S.A. just like mine, some worse, on People pc complaints. They are a worldwide company and have probably profited millions from unsuspecting people like me because of their deceptive business practices. They should be stopped!

I've had $76.65 stolen from me, and I want it back! I had to cancel my credit card and get a new one because too many people told their horror stories of canceling just to get another statement that they had taken another month's payment out of their credit card.

I did a free trial and before my time was up I called and cancelled. They deducted money on the following 3 months. Each time they charged my account again, I would call. You are on hold for an approx 20 minutes each time. I demanded names and employee numbers each time. Funny thing is they all have the same Names. I can finally say as of today, after 4 months and well over 25 phone calls, I was credited my money back. I only wish I had search the web first about them.

Pople PC has been debiting my bank account for over a year for service I don't even have. I have written, called, emailed, and no one has ever gotten back to me. I am at the end of my patience and out $12.95 every month. I have repeatedly asked them to cancel this account.

I use my debit card for auto pay on all my bills as I am under contract to the military and out of the country frequently. If I have to cancel my bank account and start over, I could risk missing a house payment, insurance payment and/or risk loss of my credit if a bill doesn't get paid on time.

I had an account in use until about July 15, 2007, when we switched to another provider. We called People PC and told them we no longer needed their services, and the person on the line said it had been taken care of. While perusing some financial records, I noticed People PC charged my credit card in September, October, and November $10.95 even after assuring us the account was cancelled.

Since my wife and I had no way of knowing we were going to be charged, we've spent an extra $30 in overdraft fees, in addition to the ILLEGAL charges. While this is not a financial hardship, it wastes a lot of MY time to get a problem taken care. Why? I want my money back and a written guarantee that this account is not active

I signed up for a trial period with PeoplePC internet service in July 07. I called to cancel the service before the end of the trial period. They charged me $10.95 anyway. I called back 2nd time, told them to cancel. They charged me again. I called 3rd time told them to cancel, got charged AGAIN. The 4th time I really was rude. I had to get mean just to get them to give me a conf#. They charged me again, 4th time.

I cancelled service with them almost 2 years ago they are still taking the monies out of my mothers account i called and was put on hold several times and they were laughing like it was funny she kept saying that the account was active but i have not had that account or phone number for over 2 years iasked them to recancel the srevice and to refund at least a portion of the money and it did not sink in to her i wish that they had someone who understands what you are trying to tell them.

They took $14.95 out of my account which caused several overdrafts as i keep little in this account (for circumstances like this)again more phone calls and no solid results. they claimed they would return my $14.95 in 20 days or so (i doubt it)and no results on the overdrafts they caused either way hancock bank refuses to help me recoup any monies from them so much for the customer, it's not much money but after Katrina every penny counts...lesson learned!!!

I sent for a cd to try out the peoplepc internet service. It was as slow as my dial up that I was using. I contacted them online and asked them to cancel the service, and refund my money as I only signed on one time. In the course of three to four weeks, no one would cancel this account. I was given a run around about contract etc, I told them 30 days were free and my credit card was not to be charged. Well they charged my account when I ordered the CD.

2 years ago my husband called and canceled People PC because I was the only one working and he is disabled. We had our phone turned off and computer was packed away. Today I received a insufficent fund letter from my bank stating that People PC has continued to take money. Right now I am on the phone with this uncooperative company with the 5th representative.

I have called many, many times over the last 2 years+ and only been successful in talking to someone a few times. I've been on-hold as long as 3 hours before my call is answered by someone!!!! Each time I have been able to speak to someone I've been told the service has been canceled and that I would be contacted by another PeoplePC person to discuss getting a refund; I've never been contacted and monthly fees continued to be collected.

May & June 2007 I insisted on talking to someone about the receiving a refund rather than someonecalling me later. Both times I was put on-hold for almost 1 hour before the line disconnected. *Both times I was assured the account was canceled before being put on-hold with adventual Hang-Up by their system.

PeoplePC based on my experience provided poor service when I used it and they seem to be above the law in literally stealing money from ex-customers.

Loss of $16.50 a month for over 2 years that I haven't used the service nor even had their software on any home computer The monthly theft from my account continues; July 2007 monthly fee has already been stolen from my account.

I am furious at the thought of knowing I have requested my services be cancelled, but yet and still I have been charged monthly for almost a year. The Supervisors are unprofessional, hardly speaks english.

Upon receipt of a CD I received in the mail from People PC Online, I called the 1-800# to get further information. In regards to the billing aspect, I was told it would be cheaper to purchase a yearly agreement for the price of $80. It sounded reasonable so I accepted and had it charged to my credit card. Less than two weeks after I accepted the offer, I had several problems and contacted Technical Support. The instructions did not work, and then my computer, which was an older model, died.

Since I no longer had a computer, and I did not need the service any longer, I called the 1-800# in an attempt to get my money reimbursed and to cancel the service. I was told that was impossible. I argued with the person on the other end of the phone because I wanted my money back. No contract was signed, it was an oral agreement, how could it be impossible?

Out of frustration, I hung up the phone and gave in. I was not aware they DID NOT cancel the service until I received my credit card bill a year later and saw a charge for $9.95 from them. When I ordered the service, my Bank card number was different, I do not save old statements so I didn't even know what that card number was. My bank automatically sent me a re-issued card with a totally different number. Each time I called People PC to try and cancel, they want to know the last four digits of the card number I used when I purchased the agreement.

For the past three months I have been charged $9.95 and it will continue because I can't stop it. So far I have invested $109.85 for a service I don't have. Not only do I want these charges stopped, I want the service cancelled once and for all, and I want the original $80 refunded to me, and the $29.85 that has been charged to my card thus far refunded.

I was charged for internet service, 24 jan 2007, I never ordered any internet service with this company. I have service with Orange bropadband, cable internet services. I have disputed and nothing so far, as even the bank has sided with Peoplepc. I feel they are constantly slamming customers, their account services handle by individuals in the Phillipines, and always some excuse, but no positive results. I would like to be a member of any clas action. This company must stop, as I have others also saying they were ripped off by this company. I originally ordered internet service from peoplepc, 29 April 06, and paid in advance $93.84, and never used, it took until Jan 23 07, to get my refund from them, and then 24 Jan 07, they charged me $89.55 for service, I have not received. Nothing from them, just this billing.

I called in Nov of 2006 and cancelled the services, however I have been billed each month as if I never canceled. This has caused overdrafts on banking account.

I have tried to cancel my service to Peoplepc through email and over the phone. When I tried to cancel over the phone my service was extended for two more months without charge but not cancelled. I did not wish to extend my service. I requested to cancel my service. When I tried to cancel my service again on 23 and 24 February 2007 I got a recording that their system was not working to cancel or take new orders.

I cancelled my internet service 6 months ago and I am still getting billed.To date I am $78.00 in the hole in my checking account.When you can get through on the phone they tell you a number of things such as:high call volume, computer problems, call back in one hour etc.

I had problems accessing the internet. Norton claimed it was a virus called bart shell module, tied to People PC. I spent approx 1 1/2 hours on the phone with a tech from People PC. Finally the tech decided that I should disable Norton to access the system.

I told the tech that I would like to have the service cancelled, he claimed he could take care of this. This was on 12/16/06. After disconnecting I wrote an email to customer service to cancel my service, to date I hadn't heard anything. On 1/8 there was charge to my checking account for $10.95. I called Customer Svc again, this took approx. one hour, to be told that techs are unable to disconnect service, and that no email had been received from me.

The supervisor told me that People Pc does not refund anything and that I could just file a complaint if I desired.

I just found out that I was still on their books after canceling in July. I called earlier this year to cancel. Should have written everything down but have not. They gave me a couple more months to make up my mind...well when I called them back they supposedly canceled and going through my bill this month it is on there. You cannot get through to that option during the weekend so I and to wait till today. Was on hold for maybe a half an hour not real long. They said unless i had the cancelation number there was nothing I could do. Well they taught me a lesson this time. And when I canceled the last time I said it was a great company and would probably be back...well I don't think so.

They got about 6 months of fees. Only about 8.95 because I already have cable. And decided I didn't need it. But it does irritate me. I tried to cancel my credit card off thier site but it wouldn't let me. That should be outlawed. Everyone should be able to cancel any account numbers they have on anyone's account..

I purchased the internet service this past June. I then cancelled because I didn't like their service on July 10. Looking over bank statements, I discovered that I was still being charged for a monthly service. I called People PC and spoke to a lady who informed me that my account was still open and that according to her notes, I had been signed up for some sort of upgrade to their service, thus increasing the usual amount charged monthly. At the time, I was still looking for the confirmation number I had saved from my previous call. I asked her to reimburse me for the charges, because I never requested any additional service, only to cancel. She said unless I find the confirmation number, I wont get reimbursed.

Frustrated, I asked her to just cancel the account. I was put on hold for what seemed like a century. In the meantime I had located the confirmation number. Feeling better that the charges would be reimbursed, I waited for her to get back to me. When she did, I told her that I had the confirmation number and gave it to her. She told me that there was no confirmation number like that on my account and so therefore I could not be reimbursed. She then began telling me the reasons why I really should have their internet service, to compare with the company I currently have, etc. Why on earth she thought I was remotely interested in being a member of such a poorly managed company, is beyond me. I finally got her to cancel the account. In the end I cancelled my account and am apparently out of luck with the charges. The confirmation number she gave me interestingly enough was the same number I had from the previous phone call I made requesting for the account to be closed.

I installed peoplepc as an internet provider with the understanding that it was free for 30 days as advertised on their web site. I was promptly bombarded with 33 spyware attempts that passed right through their firewall. I canceled by phone, with a cancelation number, 5 days later. They accessed my bank account without authorization and deducted one month's service fee. I had my bank issue a return fee demand. A month later, I got a bill in the mail for the monthly fee plus a $15.00 returned check fee. I sent them a nasty letter with the above information stating that I would not pay this bill and that further contact would result in a formal complaint about their shoddy business practices. One month later I got a bill for 2 months service plus the $15.00 returned check fee. This prompted this letter.

I have a perfect credit record. Besides the damage to my computer and the time spent cleaning it up, I fear a negative impact on my credit history. Investigating this further on the Internet, I learned that illegal business prcatices from peoplepc is the norm rather than the exception. This company needs to be assessed SERIOUS sanctions at the least and put out of business at best.

I registered online for a 30-day free trial of People PC Online. After two weeks I was dissatisfied with the service so I called and cancelled. They said okay but told me to call back to get a cancellation confirmation number because their computer was down. I called back and could not get through after approximately 90 minutes on hold. I assumed it was a done deal and did nothing more until I got my credit card bill and found a charge from People PC.

I called back again and after about an hour on hold I talked to a man who took down the information and told me my credit card would be credited. Again, I couldn't get a confirmation number because the computers where down. I called my credit card company and they said they would stop any further charges.

Next statement there was the charge again. I called People PC again, and after 50 minutes on hold got a 17 numerical digit cancellation confirmation. The representative refused to give her name as it was not company policy. Back to my credit card company, they say they will return charge People PC.

Next statement the previous two month charge is credited, but another 1 month charge is added! The final insult was that my credit card statement had attached an advertisement for People PC Online!!

I cancelled People PC, an internet provider, in March 2006. I have been billed for this account for over 6 months now and recently learned from my bank that my account, that I never use, is now overdue $90.

I called People PC and they confirmed that I called in March and cancelled. They further stated that they attempted to still collect monthly fees but were unable to. I asked why they would still try and collect on a closed account but the rep had no answer. She attempted to quickly dismiss me and give me another cancelled confirmation number. I told her we were not through and I asked to speak to a supervisor. After 35 minutes on hold I was told that I could NOT SPEAK to a supervisor and was subsequently hung up on.

No answers to why I was billed nor any solutions to the money I was charged.

APRIL 2006, I called People Pc and asked them to cancell/close my internet service account. They give you a hard sell pitch and try to get you to keep their service to use as a backup if your highspeed goes down. I said no thank you please close my account. They did and gave me a confirmation number which is a mile long. I stopped being charged for two months and assumed they did in fact close my account. Then in July 2006, I was looking at my credit card statement on-line and saw where People PC had debited my account for internet service. I called their customer service and the first associate said they decided to give me two months free service and since I didn't call back to cancell (again) the started charging my credit card.

I wasn't aware they were providing me with service because they did not comunicate that to me in writing and I had uninstalled their service when I went with BellSouth DSL which was in May 2006. Unfortunately, I have misplaced the paper I wrote my confirmation number which they gave me that comfirmed they closed my account when I called them in April. I have contacted my credit card company to inform them that People PC is debiting my account without my authorization.

I have tried to cancell a subscription to peoplepc.com for more than six months, calling numeruos times and trying on line as well, Yet they still continue to deduct money from my account, Twice in march!! I have taked to the supervisor of customer service and she was the rudest service rep I have ever tried to deal with from any company. I believe , I finnally have the debits stopped,but they refused to refund any of the previous amounts they heve taken from me. I have sent an e-mail to the president of the company and am awaiting a response.

I called People PC May 18 2006 to cancell my service they offer me faster service but i decline and informed them i already have road runner i dont need tere service anymore and 2 months after i check my bank account and they srill charging me. Called Peoples PC I was told they cant do anything about the charge they did because its been done and i cant give them the cancellation number since its been 2 months and thinking they cancelled it when i called the first time. So trow the paper awya now there asking me my cancellation number. And even the supervisor wont do anything the charges, it may be just $8.95 but what they did is not right . So I go ahead and tell the customer service to cancell it he transfered me to survisor , and finish talking to her. Again they did not tell me the cancellation number, so i have to call them back and ask for cancellation number.

i called the above company and cancelled my account with them on 10/17/2005, and asked them to stop charging my account, i called them again on february 2006, april 2006 and june of 2006 they kept charging my account, and each time i call they jerk me around so i end up speaking to as many as six people and stay on hold no less than 45 minutes even they refused to give physical address or business license number.

I was in the process of trying peoplepc online service for a month free ..when I check my bank account peoplepc had charged my account $49.95 a year prepaid the same day. I called and complainted and was told it would be taken off I then cancelled the service.Now in February 4 my bank account was again charged $49.95 for service I did not authorize or wish. and called them 1. when I noticed it on my statement online.called and cancelled and told them to put the money back in my account.They said 5 days..I now called again and was told the same 5 days and the money has not been replacedthat was 16 days ago. The point is try for free but was charged with out authorization twice.

I am an active duty member in the US Navy. I was using the Peoplepc.com service for internet while living in the states. I moved from Maryland to Cuba 1 year ago and retained their services up until a couple of months ago. Recently I have tried to cancel the account, but twice I have called and been told they can't help me because their computers are down. Today I called to cancel and was told I had to pay my remaining balance in order to cancel. However, since I live in Cuba they say they can't enter my current address into their system to bill me. They will not accept a check through the mail.

I was told to have someone in the states pay my bill for me. That was the only solution I was given. They will not extend my due date in order to help deal with the problem. I was told to have someone else pay my bill by the 17th of this month or they will report me to a collection agency. I serve in the military and really have nothing else I can do other than have them wreck my credit score. Is what they are doing to me even legal, besides the fact that it is very poor customer service. I have been living in Cuba for a year and they had no problems accepting my money for the first 8-9 months I was here. Now that I want to cancel they won't take my payments anymore? I can easily pay the bill by check or credit card, but they won't accept my address.