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Netzero

PO Box 3009, Westlake Village, CA 91359

NetZero • Billing disputes • Cancellation problems • Sample cancellation letter • Dropped calls • Installation problems --- • Juno complaints • Classmates.com complaints --- • Classmates Joins Netzero, Juno • NetZero, Juno Merge into United Online

NetZero and Juno tried to make it as free Internet providers but the implosion of Internet advertising put a quick end to that. They then struggled along, trying to provide cheap Internet service. Now they're merged (see story)into something called United Online and are struggling along trying to provide not-quite-so-cheap Internet service under both brand names. Along the way, a few customers have gotten burned. See below.

Ellen of Merritt Island, FL August 2, 2008

Ellen of Merritt Island FL (08/02/08)
I can;t get Netzero to cancel my service and refund a charge that I never agreed to. I spent 30 minutes + on the phone with customer service on July 23 and they agreed to a partial refund of the billing however no refund has been processed.

Its only about 7 - 8 dollars that they agreed to refund but did not. If they just keep charging me, I will have to cancel the credit card to make them go away.

Raul of Chicago, IL July 14, 2008

Raul of Chicago IL (07/14/08)
NetZero has been billing me since February 2008 for Internet that I do not use. I have spoken to NetZero 5 times and was told that someone in California opened the account in question and they assured me it would be cancelled. It is now July 2008 and I am still being billed for an account that is not mine.

NetZero is billing me through AT&T and I was told by AT&T that if I cancel AT&T all together, that NetZero would still do damage to my Credit. Also, AT&T is not doing anything to assist me either. Basically, I have wasted countless hours of my telephone service and am getting the run-around by both AT&T and NetZero. I am also still being charged by NetZero. I would appreciate any help you can offer.

Steve of Visalia, CA July 7, 2008

Steve of Visalia CA (07/07/08)
Approximately four months ago I cancelled my netzero dialup internet connection. After two months they started billing me again. I called them to stop the billing and refund 4.95 to me. They never did. I want the billing stopped and the 4.95 returned! What a terrible experience. Please help. Thanks. I don't remember my password for the netzero account.

Jessica of San Gabriel, CA June 28, 2008

Jessica of San Gabriel CA (06/28/08)
I cancelled my netzero internet service on Feb but Netzero continued to charge me for March and April.

I called Netzero to complain about the extra two months charges, the representative said She will return my credit to my credit card. They never did.

Alexander of Rosemead, CA June 20, 2008

Alexander of Rosemead CA (06/20/08)
During subscription process Netzero DSL Internet provider dont mention 150 cancellation fee. They mentioned it several days later after subscription is complete and I received DSL modem. I was notified about 150 cancellation fee after I has started using the service. If I disagree with cancellation fee I could cancel the service getting money back, but I would have to send equipment back to them for my own account and look for another DSL ISP therefore I didnt.

The problem is that connection speed which cost money dropped down below dial up right after that money back period was over so it did not make sense to use it. However if I wanted to cancel the service which I could not use anymore I have to pay 150 cancellation fee.

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