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Eloon of Sedona, AZ (6/25/05):
Approximately six months ago I cancelled my netzero internet connection. After two months they started billing me again. The problem was settled; netzero sent me a cancellation notice and credited my card. Because of my trouble with netzero, I cancelled that credit card. Now, this month (June 2005) I received a charge on my cancelled credit card for $51.85. Now it starts all over again.
I called the credit card company and again cancelled that card, but netzero is still billing me and causing me no end of trouble.
Sam of Westerville OH (4/10/05):
They kept 18.95 after we cancelled, then continued to take out more after we cancelled claiming they did not cancel both accounts. We only set up one, and yet we have 2 accounts. We have never used either acct. We are livid about this and have complained to them over and over.
Kevin of Berkley MI (4/10/05):
I called on 4/9/05 to cancel my Netzero service and received a reference number. On the 10th I received an email thanking me for continuing my service. I called back and spoke to one person who told me my service had been continued. He transferred me to Alana who put me on hold to check on the situation. My call was eventually ended by the automated system, so I had to call back again. This time I spoke to Maurice who told me he didn't know how to handle it so he would credit me for one month in case the cancellation didn't go through right. I am now fed up with them and will contact my credit card company and dispute any charges that show up on my bill.
Linda of Greensboro NC (4/9/05):
I cancelled Netzero 2-16-05. On 4-08-05 they took $11.45 out of my bank account.
Jessica of Sanford FL (4/8/05):
I have been trying to find a way to cancel my services with netzero and it has just been the most complicated fight I have ever had to go through with any kind of product/service. I have been charged my monthly fee of 9.95 for several months now because I can not utilize the phone lines at my house and I have not been able to find a reliable source for cancellation.
Diana of Hedrick IA (4/6/05):
Netzero will not cancel an account I never used. We tried Netzero under the assumption it was a 30-day free trial. It never worked and I assumed since I didn't sign up for it after the 30 days it would be done and over. They have been charging my account every month and the price is going up from 9.95 to 11.95! You can not get anyone to talk to you, and emailing is a waste of time.
Rick of Cottonwood CA (3/21/05):
I have been trying to cancel my service with them and can not get anybody to answer. They are still trying to charge my credit card for a service I can't even access. I have to keep my debit card account emptied so they can't take the money out for a service I can't use.
Hans of Brooklyn NY (3/7/05):
I have been trying to cancel my account with netzero, but they are making it impossible. This is so wrong what they are doing and if you want to do it on the phone you will be charged $1.95 per minutes.
Alejandro of Seaside CA (3/2/05):
I called Netzero on February 15, 2005 to cancel. The customer service tried to offer me another type of service which they call MEGA MAIL but I refused it. I said, I just want my service cancelled. The representative whom I have talked with have told me that there is going to have a cancellation charge of $25.00. I agreed on that as the lady on the phone said that is the company's cancellation policy.
On March 2, 2005, I did my online banking. To my surprise, there still was a charge on my card for netzero, so i called the company right away. My call has been transferred to three diffewrent people. The third person have told me that I subscribed for the MEGA MAIL and have to pay for it. I said I didn't request for that service and they have to give my money back, so I requested for a supervisor and have been told the same information.
Cindee of Farmington UT (2/23/05):
I could never get Netzero to work. I was charged 49.75 and they would never give me the money back. They say I accepted 3 mths of free service when I called to cancel on May 25 (service which has never worked). They say per my usage report and my account history I will not receive a refund. I have asked for a copy of my usage report (since I was never up for 1 minute on their system) -- NO response. What a surprise.
Maria of Hughson CA (2/21/05):
On January 7th I placed a phone call and spoke with your customer service representative named Helena. As per my instructions she cancelled my account giving me the following confirmation number 21716168. This action has not taken place you are illegally withdrawing money from my bank account after the action I took to close my subscription with your company. You are hereby informed, pursuant to the agreement between us that you are to cancel my subscription to Netzero service immediately; this is the second notification you are receiving. You will do this immediately and not later then before the next withdraw date of March 5th.
You own me a refund of $14.95 for the month of February, because you failed to cancel my subscription. Further, you are hereby notified that your authorization to levy charges against my debit card is hereby revoked coincident with the cancellation of service. The violation you have already made will be reported to the Attorney General of the State of California and the Federal Trade Commission.
Andrea of White Lake MI (2/18/05):
Two years ago I had a house fire that destroyed everything including my computer. I contacted netzero, netzero billing, and netzero billing support. Yes all of them! Everyone that I spoke with from this company was told my story and my request to terminate service with netzero. Well it's 2 years later and I am still being billed 9.95 per month. The last person that I spoke with from netzero told me that they could only reimburse me for the last 6 months!
Now it's another year and I'm still getting $9.95 taken from my checking account. Maybe netzero should practice good business by not continuing to TAKE MONEY from their former customers. For the past 15 months money has been taken from my checking account illegally, causing many overdrafts in my account. I then have to make up the overdraft fees due to the removal of money from my account by netzero.
Annabel of Point Place OH (2/15/05):
We sold our home in California in Nov. 04, I cancelled the phone service and NetZero Nov. 15, 2004. I am still being charged every month. I will have to cancel my credit card to get it to stop. I am very angry with that lousy company. I have been charged for 3 months of internet service with no home, or phone.
Barbara of Garfield NE (1/31/05):
They continue to take funds from my debit card 5 months after I no longer used their internet. I notified them that I no longer wanted to use them. Everytime I call I get someone in India and they want to charge me $1.99 per minute per call. Damages: Money out of my account and many hours on the phone and much fustration
Todd of Camillus NY (3/30/04):
I have approximately 4 hrs invested into cancelling the netzero service and have been bounced around to several different people, all of whom had no idea how to help me. They have my credit card on file and are continuing to bill me despite my several requests to cancel the account. There is no way to cancel online.
Paulo of HIllside NJ (3/16/04):
After canceling service in 01/04 they charged my c/card again in 03/04, I called them up and the explanation was that at the time of cancellation I was offered a free month and after that if I don’t cancel again the regular billing cycle would start again. Yes, the person I spoke to at the time said "we are going to offer you a free month just in case you are not happy with the new provider". I found out today the how tricky is the business that they run. If you cancel the account make sure you don’t get that free month. Otherwise you will be charged again.
Myrna of Hialeah FL (3/11/04):
I am being charged on my bank statement for $9.95 for services I don't have. I don't even have their internet services. After speaking to 5 different sales people who sound like computers or reading a script I got 5 different referral numbers and still can not get them to understand I don't even have an account. According to Netzero I now have 5 accounts? Go figure.
Amy of Honolulu HI (3/10/04):
Count NetZero in the "Captive Customers" club. By that I mean that they don't let you cancel at will like they let you sign up. They won't let you cancel by e-mail. They make it confusing and I could take a couple of hours, all told. You have to call a certain phone number, where I was on hold for twenty minutes. While I was holding, they had a recording giving a special e-mail address I could have gone to to cancel, because of the "unusual delay," so they do have a way for you to cancel by e-mail, but they withhold that information.
It's not okay with me that NetZero wasted a couple of hours of my time when I wanted to cancel my membership. Just knowing that I was likely in for something like this made me delay dealing with this for a month until I was "up to the challenge." This kind of behavior from a consumer service organization is unacceptable.
Jeffrey of Niles IL (2/25/04):
Like a lot of other people, my problems with NetZero had to do with cancelling my service. I followed their instructions to cancel on-line and was billed the following month anyway. I thought this might be just an oversight so I repeated the cancellation process ... and was billed yet again the following month ... and the month after too!! By this time I was really angry, especially when I noticed that unlike AOL, NetZero doesn't include a phone number for customer service, only the website.
The only way to stop the monthly charges was to call my bank, cancel that credit card, and be re-issued a new one.
Elieser of Cape Coral FL (1/28/03):
Keep getting billed for sevices not used nor needed after six momths of cancellations. I still get the same runaround. Have to put a stop payment to not get charged anymore.
Sandra of Roselle IL (1/27/03):
I called Netzero to cancel my service in Dec 02. and I'm still being charged. I called my credit card company about it. They don't have a phone number for Netzero. I was given a cancellation number but I cannot find it.
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