Complain about a product or service

Netzero Billing Disputes

Michael of Chicago (4/3/05):
We have been double-billed since we started up service in September, 2004. We were told we had 2 accounts with my E-mail address on one and my wife's E-mail address on the other. I don't understand how we can have one charge account and one computer and two accounts. Each time I would check this against my account on-line it would only show one account.

NetZero • Billing disputes • Cancellation problems • Sample cancellation letter • Dropped calls • Installation problems --- • Juno complaints • Classmates.com complaints --- • Classmates Joins Netzero, Juno • NetZero, Juno Merge into United Online

Kathy of Ellicott City MD (3/4/05):
I inquired about NetZero service around 1-25-05. I told the rep I would think about it. At that point she said I can offer you two months free if you would like to try the service instead of the normal one month. I agreed for the two months free service. On 2-25-04 my credit card account was charged the $14.95 charge.

After I noticed the billing error. I contacted NetZero and canceled and requested a refund. I had to send them an e-mail to billing@supportNetZero.com. They responded that I had the service for 30 days free then was charged; however, I told them the rep lied to me because she promised me two months free and I still want a refund for the overage. This is an unethical business practice to lie to obtain a sale. I still want a refund.

Desiree of Flagstaff AZ (2/21/05):
I applied for internet service from netzero.com. However, I never received any service from them, and they have been billing my bank since Sept. 2004. I have been billed for $9.95 a month since Sept. 2004 for a service I am not receiving.

Michael of Garner NC (2/14/05):
On my Feb.5, 2005 BellSouth invoice I was informed that NetZero had initiated a misc. charge of $17.45 on my landline carrier for NetZero internet sevice. I called the provided 800 number to dispute this as I have no computer at home and no one is at this address except my wife and I. Through a maze of telephone options and lenghty holds, I was sent to India for a brief conversation and back to the US. More holds and finally a "supervisor" admitted that the account was set up fraudulently, no internet access was obtained from my home phone, and issued me a "cancellation number". The "supervisor" told me that NetZero would not issue a credit to my BellSouth account - only BellSouth could do that.

I called BellSouth and was told that NetZero would have to initiate the credit. I persisted and finally the BellSouth rep called NetZero and we were all on the line together. Again, NetZero admitted that the account was fraudulent. I was offered an address where I could write a letter to address my "problem". I declined that option. Next the NetZero rep told me that I must file a fraudulent claim with BellSouth. I declined that option, as I do not see BellSouth as my problem. NetZero is my problem. NetZero has my $17.45 and to avoid the consequences of nonpayment, I will pay BellSouth. NetZero has admitted that the account was set up fraudulently, the account is not in my name and has been billed to my BellSouth account, fraudulently. I was offered a "reference number" for our last conversation, but no resolution.

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