Netzero

We called Tech support and all you speak to are people who you can hardly understand. There is no true tech support; they all try to blame it on the company that supports the phone lines, even though we have no problem with our home phone service. Internet service comes and goes at any given time of day for no reason. Our monthly bill keeps going up every month because of unexplained fees. Overall, company, product, customer service, and tech support is very poor quality, and for anyone even thinking of dealing with Netzero, don't. Run.

My service light keeps going on and off and I lose internet connection. I've called 2-3 times a day to tell them of this problem and they tell me to reboot . I unplug and replug and problem persists. They seem unconcerned! If service is not good for this area, why offer service here? I am angry!

Very poor customer service: My experience with NetZero during recent DSL problems was far less than desirable. First, I got an email that was from your security group saying that my current email had been hacked and that someone had done something irregular. As the result of that, my email had to be cancelled and replaced by another address. I had 10 days to do this. I was never really told exactly what the problem was! Accordingly, I set up an alternate email and allowed the transfer of my existing email messages to my new address. Then, I found that Net Zero ties in the email address with the actual system the customer is using (in my case that was your DSL service). I could not believe this, but found that my whole email system had to be closed down! Actually, in a good design setup, I should have been able to just continue my DSL activity with my new email address. Then, you closed down my whole email system so that I could not use your DSL function at all!

I called your customer service in the Philippines. I had to contend with the poor pronunciation that comes with Filipinos trying to speak clear English. I found that you have 3 different customer service groups who apparently do not communicate well with each other. I got answers and questions from each group, including the fact that my DSL would be back in operation in a couple of days. Next, I got the whole shipment of modem and accoutrements required for the DSL system. I already had all of this material with my existing DSL system! I was then told to set up my DSL system all over again.

By this point, I was thoroughly disgusted with your whole customer service function and I cancelled my contract with you. This was accomplished and I had an interim Net Zero system on dial-up that I used for a few weeks until I could join a different ISP group (ATT.net) and start to use their DSL function. Someone in your group needs to examine your whole CS activity and clean up the system design problems so that a customer can change their basic email address and just keep their current services. Secondly, they need to look at your whole CS system and mode of operation and communication within the CS organization and with customers. I would recommend that you move this function either to India or the US in order to provide the proper level of CS to your customers. This is a summary of my problems with your CS group and I think you need to improve the whole situation in that regard.

An IT specialist was assisting me over the phone with unaffiliated software compatibility configuration. She sent an email to me with important information to finish the configuration. When I went into my Netzero email account, there were no emails. I had over 300 emails and I cannot retrieve what I've lost, erased emails that were very important. There is Netzero support for this problem.

I was getting my email all the time. Now, I can't get it anymore. I have been a customer for 8 years and I am being billed $12.95 every month also.

My AT&T internet service was inadvertently disconnected in December 2011. While waiting for the new AT&T U-Verse to be connected, I contacted Netzero for service in the interim. I picked up a free DVD from Wal-Mart to install the service, but it never worked. After trying for about a week, I finally gave up and asked to have the service cancelled. I called on 11/30/2011 to cancel the service, but they tried to sell me on keeping the Norton service. I asked to have all services cancelled, which they agreed to do. To date, my credit card was charged on 12/23/11 for $9.97 and 1/23 /12 for $495. I called today, 1/29/12, to request a full refund, but the woman who answered the phone, Ashley, started on a long explanation, as to why I had been charged. I asked that she please just cancel the service. Subsequently, she hung up on me. The customer service is atrocious, and they are very sneaky with their sales tactics.

I purchased my computer at Sweepstakes Clearinghouse and it states: "Your computer comes with (10) hours of free Internet service per month with no-cost options for accessing the internet." I receive a letter from NetZero dated 12-27-2011. I also had to wait for the software package, Norton from Symantec, PC Tune-Up and Norton 360 Online, and Windows 7/Vista/XP. NetZero was notified (member services). I have approximately 756 days to receive free internet access. When I received the NetZero phone number seeking help with technical problems, I had to give them a credit card number to get any service from them. Now they are seeking payment and stated my service will be disconnected.

First, I subscribed for two years. Now, after paying (f x 12.2), I type an email and add. None of my emails went through.

I just got Norton Protection on 9/1/2011. I tried to get updates on 10/30/2011 and I got errors in two definition files, so I got no fixed message. I tried 2 more times and got the same errors each time. I'm paying for Norton and all the updates but it's not doing the updates. Please get me all the updates.

I had the dial-up service for a number of years with no need for interaction with them. Then on Labor Day weekend, I was suddenly unable to access either of the two numbers listed in my area. I tried repeatedly to do so and got messages that numbers could not be accessed and to try again later. When the number was selected, the message flashed up only a second or two later, so I knew something was wrong.

I then decided to remove the Net Zero program and re-install it, thinking that might be the problem. However, I was unable to un-install the program. I've never been unable to un-install a program before. So on 9/6/11, I called the CA number and the number was no longer in service although listed on my credit card charge statement.

I googled another number and called, explaining my problem. I was connected to a technician who spoke horrible English. This is still the US where English is the official language. He said access numbers were no longer available in my area for dial-up. (I had had no notification, and numbers were still listed.) By then, I'm not so happy.

I then said I tried to delete the program and could not. So he, in his broken English, led me through a complex system which finally deleted Net Zero at $1.95/min. I asked him what they were doing about this, and he mentioned there may be a free-dial-up number that I could check into--not helpful. Later that morning, I called back to cancel my service. I stated that fact and was transferred to someone who supposedly could make that happen. I asked if there were charges still outstanding, and after checking, she said no, other than the technician charge.

Then on 9/27, I received my credit card statement and saw a charge from NZ for a monthly $9.95. The number on my statement was the discontinued CA number. So I googled another number and called. A person, again not speaking good English, informed me that my service had not been cancelled and asked if I want to cancel it.

She further said that I must have not talked to a person who could cancel the service on 9/6. She assured me it was cancelled, there is no offer of refund for 9/237 charge. She also said an email would be sent confirming cancellation of service. I haven't seen it yet inspite of another email from me requesting the same.

Now today, I receive a "farewell thank you" for using NZ with some florist discount--again, no confirmation. So again, I emailed them to stop. I contacted my credit card vendor to make changes, so they can't charge me anymore. And I plan to contact the BBB, as they endorsed NZ as I noted on NZ web ad.

I installed Netzero and it was horrible. So I called that day to cancel and they kept trying to get me to agree to stay. The lady sounded like she was in India. Anyway, I told her I was tired of arguing with her and I did not want the email offer or anything else. I told her to cancel everything. Today, I had a charge on my bank account for $11.85. When I called to check on why they were charging me, I was told I had kept the email account. I told them I did not and if they checked, they could tell I never used anything like that. They said they would cancel but it would take 30 to 60 days to refund the money and I would only get $10.00 back. Why can't they be charged with fraud or something?

I noticed charges for $4.95 on my bank statement from Netzero which I once tried to set up an account with but was informed that I couldn't because of my location, so I told them to just forget about it. The guy could barely speak a word of English but I'm pretty sure he said, "Okay, no problem. Your service is canceled."

Now, about a year later, I'm seeing these charges, so I call and sure enough, I get an Indian woman who can barely speak a word of English, and she tells me this has been going on since last May, and she says that I have an account open for Norton Internet Security, which I already have on my computer (I bought it). So, I told her to cancel the account, but we will see the next bank statement. I have a feeling this is not over yet.

My overall experience was horrible. Rate it as less than zero.

In short, I lived w/my Mom right before she passed in October of 2009 and the number you have on-file (i.e. 816-761-6572) was SHUT OFF in November of that same year; her number (check your records)

Nonetheless, I have continued to be charged for the last 17 months (11/09 to 7/11) for a service I DIDN'T UTILIZE. I couldn't EVEN if I had wanted to; there was no phone service, as stated earlier.

I talked to someone in Billing and they claim there was no cancellation noted on my file (not true) and the best they could do for me was reimburse me 1 month's billing and then eventually, after talking w/a supervisor--2 month's bill!!! OUTRAGEOUS!

I plan on reporting this to the BBB AND the Attorney General's office for the state of Missouri. BTW, your customer service was NOT HELPFUL AT ALL (see above) and actually insulting to offer such a paltry solution. My motto: "What goes around, comes around." Hope you are still in business next year. (sigh)

I was visiting my sister in Florida, who had just purchased a new Dell computer. I put the computer together for her and wanted to connect to the internet and set up email for her before I left to return to PA, since she is not computer literate. I installed NetZero on her computer and then called them to set up a "free" 30 day account on my credit card. I was switched to India and spoke with a man who said my credit card wouldn't be billed for 30 days and that I need the 14.95 version which had Norton Security. I explained that I had just installed the latest version of Norton on her computer and didn't need it. He insisted I did and I insisted I didn't need it. We hung up after several rounds of this.

I then realized there was no modem on my sister's computer so she called ATT and set up an account. ATT would send a modem the next day. I called NetZero back and was connected to an Indian named "Summer". When I tried to cancel the account, she insisted I needed Norton even with cable. I again said I did not want or need anything from Net Zero. After several minutes of this, I asked "Summer" what part of no she didn't understand. She then, in a threatening tone, said my credit card number could end up on the internet for everyone to use. Needless to say I was shocked and upset.

I hung up and promptly called American Express to cancel my card explaining my conversation with "Summer". Also, when I tried to uninstall NetZero from my sister's computer the computer froze, three separate times! I also think Norton Symantec has some responsibility since it's their program that Netzero is pushing.

I quit Netzero in April and they are still taking money out of my account. They said I agreed to a back up plan, but I did no such thing. I cannot understand these people. And why would I need a back up plan when I am using high-speed internet.

I tried to cancel Netzero for 5 months now. Every month, I call up yelling at them, after trying to contact someone, sometimes taking hours, and they tell me I will be refunded and canceled. I am going on the 6th month now, and guess what, Netzero charged. I don't understand how this company can be allowed to continue this business practice. I've read, literally, hundreds of similar complaints dating back years. What can be done? I just want them to quit. I would also love to see action taken against them. It isn't fair that there isn't something that can be done. I hate you Netzero.

I have called Netzero several times to cancel my internet account with them due to the fact that I have not been able to connect with internet, errors have occurred or I just have been bumped off of service. They keep wanting to set me up with tech services and charge me for checking out. My computer is not/has not been the problem, their service is. I have obtained new service with another server and am now on high speed instead of dial-up.

Today January 6, 2011 at 1:38 pm PST, I have cancelled my account with Netzero through their agent by the name of Vella. I told her that the call was being monitored and that funds could no longer be drawn on the account as I had notified my banking agent to cancel any further transactions. At this time my computer is being blocked by Netzero and will not let me access the new server and is drawing errors created by them. Vella said the account would be closed in 4-8 hours, that an e-mail confirming cancellation would be sent to me. The service from Netzero has been unsatisfactory for the last 2 years and after many attempts to cancel and to stop being billed for services not rendered, I hope that this is the end of this nightmare.

I have cable internet now, so I have no need for Netzero anymore. I try and try to cancel services with Netzero. All they do is offer me free gifts or services. I keep on telling them no, but none of them seem to understand the word no. Maybe when I write to the CEO or supervisor of Netzero and explain them that I have an attorney, they will finally understand the word no.

A total of four collect calls in total of $108.60 were billed to me before I contact my attorney. I have an outstanding balance on present phone bill because Netzero collect calls were added to my regular phone bill at Windstream on the last two billing statements.

Tried to cancel Netzero. Was told I was cancelled. The next day, I got an email thanking me for subscribing to their service. Kafka is still alive and well! Called back. Told I was signed up for a backup program at $14.95 a month. No! Requested total cancellation of all services. "Just a moment sir." Ten minutes later, told my account was now cancelled but I would be provided with a three month e-mail account and then be charged $11.95 a month. No! Okay then, I will only be charged $4.95 a month for Norton security. No!

Finally, I asked the CSR to quit trying to sold me things and cancel my account completely, please! She said she would. But failed to give me a cancellation number. I checked my email nothing. I called back and obtained a cancellation confirmation number and was told I would also receive an email confirmation. From what I have read, I better go change my checking account or I fear I will be calling Netzero once again to recancel my cancellation. Wow! Total elapsed time: two days and many, many lost in translation minutes.

On 9/24/10, I called California and talked to a Jennifer to cancel my account with Netzero. On 12/15/10, I noticed they were still charging me monthly at $4.95. I called both California and my credit card, Navy Federal about this. I called Navy Federal only after Jennifer said to wait and she was transferring me after she told me about the 9/24/10 call. I waited about five or six minutes and hung up as nobody came on the line. Jennifer could hardly speak English. I have sent dispute forms to Navy Federal. I only paid the bill net of the Netzero charge. Stephanie, at Navy Federal, was most helpful. I also sent a letter asking if I should stop using Navy Federal's credit card until this is corrected. It was Stephanie who said I also had a $2.97 charge the last month and there was another $4.95 charge that they received. I didn't catch the $2.97 charge.

I canceled my account by email on 09/10 that I have had for at least 5 years. The fees were still taken out of my bank account as of 12/10. I contacted Netzero. He told me that the only way you can cancel this account is through phone. After quite a long disturbing talk, the rep issued me a two month credit. On 12/09, I noticed a charge of $25.00 on my bank card statement from Netzero. It was a charge for early cancellation. Netzero said that I changed to upgrade the account in 01/10 and it was to a 12-month contract. The rep who accepted my cancellation did not make me aware of any contract or that there was a fee for canceling the contract. They will not refund my $25.00.

I have been cancelling internet service from Netzero for three times and they still charged me for more than 18 months. Every time I call them, they say my account is still active. I have confirmation numbers every time I cancelled service. The last time I called to re-cancel on 11/24/2010 and they said they will give me credit of two months of payments. I checked my bank and they still charged me as of 11/28/2010. There is nothing put into my bank account. I have also filed a complaint with FCC.

I ordered Netzero and they told me I could download fast and it's a good internet service, but I can't do anything on it.

We have been signed up with Netzero for only 3 or 4 months and have only been able to log in a very few times. You can forget getting any of the sites pulled up. We have tried to contact them several times and it has been no help as they blame our computer and our errors and then charge us 1.95 for trying to make me feel stupid. Me and my husband are really trying to find a more efficient provider who is in it for more than just the money. I never saw my 30 free trial, and my debit card is having charges pulled from it every month even though they know we are very really unhappy with their service. They don't seem to care because they keep taking my money. I think this site and all others of its kind should be fined and shut down.

You should not have to pay for help from your provider when you are already paying them every month for service. You may or may not get on any certain day, and this is the way we feel. It seems there should be a law preventing them from charging to help for a service they are already receiving money for. I feel, in my opinion, that the technical problems are created on purpose by Netzero so they can force people to call. This is my belief. Thank you for your time and taking the time to read this. I hope you heed warning when it is offered.

I went to get money out of my checking account and Netzero drafted $8.00 out of my account today, 11-08-2010. I had cancelled this account around June or July 2010. I would like a phone number so I can call them and tell them they need to deposit my money back into my account. I am short in my checking account. I want my money.

June of this year, I had Comcast installed then called Netzero to cancel my account held for 7 years. I explained I didn't need their service anymore and Netzero hi-speed was not at all hi-speed. I was told, "okay we're going to give you the service free for 3 months."

I kept seeing $4.95 debited from my account. I called again to India (yes) to cancel and was given a 10 min harangue by India woman I could barely understand trying to get me to retain Norton security software as a back up to all the problems likely to happen to my computer in the future for a charge of $4.95/month. The woman would not accept "NO" for an answer. Finally, I had to say I don't want Norton, I don't want Netzero anymore, so close my account.

I intend to write my CU to have them reject any further charges from Netzero. I've heard this can be done to avoid future costs. Beware of these hucksters from India.

I had been with Netzero for 2 or 3 year and finally got up the nerve to quit. Now, they're trying to charge me an early termination fee, plus charge me for other things I don't even use because their system isn't what they claim it is. I cancelled my account with them several months ago and they're still trying to get money from me. What don't they understand about the words "no" and "cancel". Period, end of discussion.

I am trying to uninstall NetZero. First it goes through the initial process and then after that, it says "Please wait while NetZero is being uninstalled". I have installed many programs in my computer and NetZero is the only one so far that does not uninstall.

They charged me on August 31, 2010 $7.47. They want to bill me again when it's not due until Sept. 30. 2010. The $7.47 was for a whole month and they tell me it's due on the 15th. I first got regular internet Aug 15 2010 and on Aug 31 2010, I switched to the half price deal with high speed 3G.

I needed to cancel my Netzero accounts because of poor service. The customer service rep I had dealt with was extremely rude and tried several times to transfer me to tech support. He tried to give me the runaround by trying to only cancel Norton anti-virus. I explained how I wanted to cancel my whole account and after bantering back and fourth, he said he would cancel the account. I will never deal with this company again. Netzero trains these people to take no for an answer and we, as the consumer, get the runaround, poor service and higher cost for internet service.

After signing up with NetZero, I have been bombarded with spamfrom 3rd parties. I know NetZero caused this because the spam emails are addressed to the unique user name I associated with the new NetZero account. I normally do not have spam because I use very good email practices, now I am irritated daily by having to delete these spam emails. It is very annoying! Shame on NetZero.

I cancel my account back in January. I started to get bill in July and Aug. After I finally got them to cancel my account, they still billed me for Sept. for $65.22 out of my account. This has caused overdrafts. When I talked to them, they could care less. Net Zero needs to close it up. Stop ripping off people.

Called many time since early May 2010 to cancel my account with NetZero. It has not happened. My bank statement comes up with "charges/fees" to NetZero every month starting in May of 2010. Calls?? Say, yes, I would be "cancelled" as a NetZero ISP provider. Has not happened. Now what? Take them to court? File with a collection agency??? Think so. Fees and services. I asked to be no longer associated with netzero.com.

We live in the Northwest (Idaho) and our landline service was sold by Verizon to Frontier. We like the NetZero high speed internet ad on TV and ordered their DSL. We received a setup kit immediately. We set up the system to our desktop PC and got everything working. After a few "drops" in service while we were online, we went to get online on 08/13/2010 and found we were disconnected by NetZero. At the same time, we keep receiving automated phone messages from Frontier Telephone Company trying to sell us their DSL package. We finally spoke to a Frontier representative who told us that they have been disconnecting any company that has sold services for DSL on their proprietary lines without their permission. NetZero apparently is the biggest offender in this area. They did not have permission to use or modulate their services through Frontier's telephone lines. When Frontier picks up a pulse on their line showing it is being used by another company, they immediately shut them down.

The latest Netzero game for revenue: About a month ago, upon logging on to Netzero, I received the error message "invalid user name or incorrect password". I had been on the internet with them the previous evening and had done nothing with my computer, so I knew they had generated the problem. I called their connection commitment number and verified that my account is in good standing. I explained to them my connection problem and had them transfer me to tech support (for free) for resolution of the problem. Their explanation was that they needed to reset my password so I could log in and then I could restore my password back to original.

On 8/21/10, I was again unable to log in. Calling the above number and verifying my account status, I again connected to tech support for free only to hear that they were performing maintenance on their servers. I inquired about a redundancy of their system of having a primary server and a backup server so maintenance could be performed without interruption in service. The tech was clueless in this area. In waiting for 25 minutes to be connected to the tech, the recording informed me of their off hour call times, 11:00PM to 5:00AM. It seems that this would be the time to perform your server maintenance rather than 7:00AM CST. I was able to log on around noon that day.

This morning, I went to log in and received the invalid user name/password error again. Calling the above number and checking my account status, I was transferred to tech support for free to have them reset my password so I could log in and reset my password back to original. It would seem that Netzero is creating technical issues to generate revenue. Let's say you have 500,000 customers calling in with a technical issue and each call takes 20 minutes to resolve the complaint, at $1.95/minute, in one day you have generated $19,500,000.00. Not a bad day's wage for a problem you created. If I know my system is not the source of the problem, I'll be ** if I'll give them a red cent of mine for something they are creating. Too bad the government isn't watching out for the consumer other than these postings.

I canceled my internet service. The woman I spoke with kept trying to get me to keep the service after I told her no. She said they had already charged my account and would not refund it and that for that amount could keep my email for a year. I did not need or want a email for a year but I agreed just to use the money that I wasn't going to get back anyway. I took the credit card number off my account and when the year was up, they charged my card again without me knowing it until I got my statement one week later. When I called them, they say I didn't cancel it and they did not do refunds. I still don't know how they could charge a card that I removed from my account. So I have a crappy useless email for another year. Stay away from Net zero. They really suck.

I downloaded Netzero Internet on my computer from a CD I picked up at K-Mart. After I learned of the many charges accessed for using the dial-up internet connection for Netzero, I cancelled the service. The problem I'm having now is uninstalling Netzero from my computer. I have tried to uninstall Netzero from my computer via Add/Remove programs on my computer but it will not uninstall. I really need to remove Netzero from my computer.

They keep charging my bank account for services that I am using for a year now. They will not stop. Help me get my money back. I have my bank statements to prove it. I have emailed them every month and called many months. Now, please make them stop and give me back my money.

The service was extremely slow and I was only able to log on one time. I lost my job and had my phone line disconnected and called to cancel service. They kept trying to make me stay on a plan. They offered suspended service until I could get a phone line, I said no. Then they tried a scare tactic saying my computer could get viruses without Netzero. I said I sold my computer. Then they said they would keep my email address working and charged me for that in case I need it to find a job. I told them I had another email address that was free. They were still trying to charge me money even after I told them I had no money for food and I am about to lose my home. I have a feeling that this is not over. Netzero makes it impossible to cancel service. They use scare tactics and tricks to take your money. This service is a scam. I have been charged for seven months of service I could not use. $105.00 so far.

I signed up for 1 month free of Netzero internet on May 27, 2010 and was told that on June 27th I would have to cancel or they would charge my bank account. I called at 8:51am PST on June 27th 2010 to cancel all Netzero including Norton antivirus and email. They gave me a confirmation number and said it was cancelled. On wed June 30th 2010 I went to withdraw my money from the bank and found Netzero charged my account after cancelling $10.22 thus putting my checking account in the negative so my bank charged me $34 overdraft fee.

I called Netzero immediately after coming home and got the run around by a gentleman who could barely speak English and after arguing with him about what they did he put me on hold without me knowing as I was right in the middle of a sentence. I got another person to talk to and explained the whole situation again and she seemed sympathetic at first but when I started to get stern and persistent she changed her tune and to be exact in her words she said "our billing cycle is from the 27th of the month to the next 27th of the month". I told her that I cancelled on the 27th of June 2010 and she had record of that but when I told her about my bank account being overdrawn as a result of them I asked her if I cancelled between the billing dates do they still charge me? She said "yes". I was so angry that I just hung up.

I got my bank statement and viewed NetZero account taking $14.95 out of my account. I have DSL internet with another company. I was furious as we had tried as when I got married to my husband he had NetZero and I tried them for a few months and did not like them, so I changed providers. This was in March of 2008. I called NetZero last night to question those charges. Spencer was the person I spoke with (if that is his real name). I told him my problem and he said I have two e-mails on file. When he asked me what my e-mail was I told him; he got all anxious so it seemed from my end. Then he told me we had 2 accounts: my husband's and mine. I asked him then how long have I had an account with them; he really then became flustered again. He said only since February and they would reimburse me for only June and I would have to go to my bank and report fraudulent charges and said someone else was using my account.

He then said, "Hold on, I am going to check on something." He then wanted my credit card number and I said I am not comfortable at this point giving you my number. He said, "Ok, then I can't check to see how long we have billing your account and who is using it." He said then it was not my e-mail for sure and he started retracting, saying that I did not need to know because it was just a bunch of letter and numbers. I told him I wanted that e-mail because I was going to give it to my bank. Then he starts reading off numbers and letters as **. I felt very suspicious with this Spencer person. We got back to the billing again and he said since this past February my card has been charged. It was February of 2008 and I had noticed on my statement--that's how much I pay attention to what is being charged. Not only that, since they have been charging my card, they must have it on file. So I know he was lying.

He said he could check the account if I gave him my card number. I felt at this point I am going to go to the bank in the morning. He can check how long it's been and how much money I can plan to have returned to my card. I gave him my number as it has already been compromised. He said I have since March of 2010 and I said, no, since March of 2008. He then said, "Ma'am, don't get mad at me. I am just telling you what I see here." And I then told him, "Would you be upset if you found out someone has been using your card fraudulently?" Still quite upset with me, he said yes and wanted to get off the phone. I thought I would check NetZero out to see if anyone has complained. This company sounds shady for sure by all the stories. Is there anything being done? They need to be shut down.

I called this number when it appeared on my credit card. I just got the runaround. The only number I have is a reference number posted on 05/17 and transfer date which is 05/16. I want this cancelled and credited to my credit card. I have already sent it into a credit fraud.

Netzero has not improved. I have waited over 48 hours to have my DSL line restored. This was 48 business hours. It is still not restored and no reasonable explanation has been given other than they are working on it and I need to be patient and possibly wait another 48 business hours (this is Saturday). Worst case scenario is that I might have to cancel my account and then re-subscribe which could take an additional 7-10 days. When I stated that if I had to cancel, I was told that before I could sign up with a new provider it could take up to 10 days for Netzero to release my line for a different DSL provider. This resulted to emotional stress.

Someone billed my visa bank card. The first was from Netzero for $1 and then they billed me $200 every 12 hours that weekend from another company. I contacted Netzero to cancel the account but since I don't have the information because I did not open the account. They said they can't cancel it. It cost me 30 days to have the money restored and I had to get a new bank account.

This company is still taking money out of my bank account. I have not had service with them now for several months. I notified them online 5 to 6 months ago to please stop taking money out and put that money back. Thank you.

I signed up for Netzero 4 years ago and gave them my credit card number. I closed both the credit card account and as of this past June, closed the Netzero account. I recently received a letter from a collection agency asking for payment on the account that has been closed. I have tried to contact someone at Netzero and cannot get a human being to answer any questions. The collection agency is asking for money that I do not owe.

In November 2008, I contacted Netzero about internet service. They sent me the equipment, and I hooked it up; but it wouldn't work. They did some checking and found that I wasn't in their service area. I'm thinking the matter is over because they couldn't provide the service.

Long story short, they've been taking $21.95 from my checking account, since that time until now 4/10. I contacted them about this matter and was told i should have canceled the service. My response was there was no service to cancel since there was no service provided. I was told that as a good faith gesture, they will refund $43.00. My feeling is I was charged for a service they couldn't provide. Do I have any recourse? Thank you.

Every time I try to get on Fox News it either doesn't come up or NetZero knocks me off. That is where I get the best news. I don't like USA Today. If you can't give me Fox News, please cancel my account.

I'm not paying for this bill. You charged me 2 months of service I did not use. AT&T is my internet carrier, since Feb.1, 2010.

Net Zero installed an unauthorized program on my computer. I do not use NetZero but am forced to view NetZero search advertisements every time I try and use the search function of Microsoft Internet Explorer. I have corresponded with NetZero many times only receiving notifications that the program they installed can not be removed and I have no option but to use their search engine even though I do not connect to the internet using NetZero. I only wanted assistance from NetZero to correct their problem.

I now would like to know of anyone interested in a class action suite against NetZero with a request for expenses and damages as a result of all unauthorized programming of individual's computer systems. Be extremely cautious if you are considering any relationship with NetZero. From my experience and my personal opinion, I would never recommend Net Zero for any reason. My equipment and specifically my search engine is now rendered useless because of unauthorized advertising when any search is undertaken.

My message page/email page comes up blank and NetZero only wants to send me emails! If I call, they will charge me $1.99 per minute including how long I am on hold. I have a lot of people emailing me about replica race boats that I build and I am missing these contacts because of this problem.

I have had Netzero since about 2003. I've paid for the service up until about July of 2009. Everything had been working fine. And now I can't log into my account. I called the billing and accounts dept and they said my account was active but for any further questions I'd have to talk to the support team, but they charge $1.95 a minute just to talk to them. I told the man on the phone I wasn't going to pay that price and so he gave me a web address so I could email them instead. Here it is: www.***. So I did that several time and every single time it brings me back to the home log in page. Every single time.

So what am I supposed to do? I have email addresses in there and some other information I can't access now. The reason I went with their free hours is because I finally got internet that wasn't dial up. I was going to just cancel Netzero but they talked me into keeping the 10 free hours. I should've gotten all my info. Out of there by now, but I didn't foresee this problem. And 2 bucks a minute is a huge rip off just to talk to somebody. I'm pissed!

I canceled my account with Netzero in November 2009. When I spoke with the representative I told her to cancel everything that I had already registered with another Internet provider. Then in December 2009, I was charged a fee of $4.95 for a Norton Virus Scan CD. I called and told them that I did not request the CD and to remove it from my debit card.

The representative told me that it would take 3 months to credit my account and that they would remove it. Then I received my bank statement for January 2010 and they charged my debit card again. I never used the CD and asked them not to provide me with anything. I have yet to be refunded the charges Netzero billed me. All charges were inappropriate charges.

I wanted to verbalize my brand of difficult situations that I've had dealing with NetZero ISP for the last 4 months. They market a setup disk to introduce their service in Wal-marts all across the country. They promised a free trial offer for their first month of service to attract your attention. As it stands, I was billed $55 for my service plan, and I needed to correct the situation accordingly.

Unfortunately, these folks outsource their Customer Service to the Philippines which sets the stage for a very difficult interface to solve your dispute. In mid-December, I reached an agreement with NetZero and established a credit of $52.50 to offset the $55 in fees for supposedly a free trial offer. I was satisfied until I noticed that they were accounting their credits one at a time, leaving a significant sum remaining on my Verizon phone bill every month.

As a matter of fact, they were planning to account for credits in the amount of $38.75 ($25 and $13.75 respectively) instead of the $52.50 agreed to in mid-December. Another worst-case scenario presented itself in having to deal with folks in the Philippines to get my due. I spent 45 minutes promising cancellation of service before I was finally able to get an intelligent supervisor to post the remaining $13.75 credit onto my bill that gets forwarded to Verizon.

In retrospect, at least 80% of the American market will be discouraged by the slow/sluggish service offered by NetZero, but not myself. These folks are especially quick to bill/charge but tedious and pondering in their attempt to focus on customer service. Wow! For anybody with the ability to read this woe/grief/misery, please think twice before you consider going with United Online, which offers both NetZero and Juno as Internet Service Providers.

At first, I thought it would be a cost-effective way of selecting an ISP, but I soon learned that when you need to deal with folks in the Philippines to handle a service issue that originates in the USA, something is noticeably wrong somewhere. Please consider your options before deciding to choose either NetZero or Juno as your ISPs, because you will be inheriting a difficult (if not impossible) situation in processing service problems. Thanks very much for the opportunity to make this clear, and by all means, have a very nice day.

I was looking for a service that was in my budget range. So I came across a "Free Month" Netzero. I had signed up and all was good until I received my bank statement. I was in the "Negative", $50.00 in ACH fees. So I called Customer Service and asked them to send my Credit Union a letter, and state that I shouldn't of been charged and that it wasn't my fault. They said, "I'm sorry, we're not responsible for overdraft charges." I said this is not my fault, I am on a fixed income and I can't afford $50.00 to be taken from me. I am now waiting for them to respond to my 3rd email and hoping they will send that letter to my Credit Union. Because by all the complaints about this company, we will all have a few shares in it!

The company does not reveal the hidden charges, and they constantly overcharge. Once the product is purchased, there are more charges than what was agreed to appear on the bill. They say it is because they sent me an email stating said charges, but the rep only disclosed a one time charge and a stated amount to be billed monthly. The hidden fees not revealed are 150.00 for a cancellation and 2.20 a month extra on top of the billed amount. These extras were never revealed, cancellation and surcharges, until after the expiration period.

I have tried to cancel service for over two months. I have had to go on unemployment so I can't afford service. I left messages to cancel, but to no good. I can't get them on their only cancel line. So they over drawn my debit account, and my unemployment check would take two weeks to arrive. At $2.00 a day overdraft charges, I am screwed. The only thing I could do to cancel NetZero account was to change my bank account number. I suggest everybody with the same problem to do the same. I lost over $75.00 plus unwanted monthly service.

A few years ago, we signed up for NetZero dial-up services. Then we upgraded to DSL on the computer. I was on the phone, doing the transfer with their help center. At no time did they mention that I would have to cancel my dial-up, or be billed for it. Two years later, after trying to call and ask about charges, and them repeatedly saying nothing about a "dial-up" account, I get the truth. I have 2 accounts. They charged me $179.40 for one year service. After a lengthy battle and threats to call the BBB, they agreed to credit my account $179.40. I would have to call back later to find out if they approved the other year. Three days later, they will only credit me another $89.70. And the dial-up has been canceled. I wanted to cancel the DSL also, but she said I have to call a different number. What a mess. I am switching to my phone company service!

I would like to know if there is a lawsuit going on that I could join. They steal people's money from their accounts and have no retribution. Theft is Theft! Holy cow, they are still charging me $5.95 a month for games! I thought it was a free trial only. I never authorized this charge! So now I get to be on the phone another 30 minutes to get this fixed. When you stay with the same company and upgrade to any service, the other service should automatically be canceled. Why would one need dial-up and DSL? They should be charged with a crime!

My bank account suffered greatly during these hard times. We had overdraft charges and insurance that wasn't paid on time because of them. I have endured a lot of time and suffered a lot of stress because of their mistake. They should be charged with a crime and banned from providing any service any further until they meet the BBB standards.

My internet won't turn on. It says there is a network cable unplugged and there is not. I pay monthly. The first problem I've had, it says disconnected and firewall. I need help. I can not go online or check email.

I sgined up for net zero on 12/29/09 and my phone line was cut off the next day I tried too call net zero five times ,finally I got in touch with a rep.(her name was Christy)and told her I wanted to cancell my account over fifteen times she acted like she didnt understand me.over and over and over Itold her I wanted to canceel; my account.I told her that I wasnt satisfied with her actions she kept saying she would suspend my account till the end of jan.2010 then she rest assured that I would want to reopen my account because they are the best internet service bla bla bla !!I told her over fifteen times I wanted to cancell my account not suspend It till the end of jan.2010.,

finally she said o/k mam let me cancell your account,she put me on hold then she came back and said mam your account has been suspended and Till the end of jan.2010 you will have free spam protection and then It will be $4.95 a month after that ,alright after that I was ******!!!!!!!!!!!!I have not had your service over 24 hours and did not want It anymore and I try to cancell It the you tell me It Is cancelled then come at me with this nonsense.I do not want any of your service not ant protection against the internet. If I have any money takin out of my account with out my concent MY LAWYER WILL BE CONTACTING NET ZERO.After reading all the complaints I wish I didnt even consider getting your service with yall In the first place!!!!!my account better be cancelled as of dec.30,2009!!!!!!!!!!!

Causing Damage to My Computer

I can't get billing stopped though I never had Net Zero services at all. I have tried 3 times now. Year and a half at about 17 monthly. I am going to sue them. Where is an address for them ?

know how long this activity been going on. I am certain it has been since 03 Jul 03 Nov 09

NetZero is advertising a sex procurement service. They are an Internet service provider which I use as a backup when wireless is down. Their advertiser is called Mate 1 and their ad sports a woman in black bra and thong with buttocks exposed offering to chat instantly for the purpose of mating. This is unbelievably crass and sordid. NetZero customer service offers no solution for avoiding this violation of my human rights to protect the modesty and innocency of my home envirnment. The ad is posted on their banner which remains onscreen the entire time the computer is connected to their server.

I cancelled my netzero service in december of2008 and as of today november 4,2009 i am still being billed each month. it is automatically deducted from our checking account. 12.94 each month! this is ridiculous!

In August 2008 I signed up for Netzero DSL. At the time I was taking care of my mother on 3/10/09 my mother passed away. I cleaned up and painted my mother's house, and the on 6/1/09 I placed her home on the market and moved to oregon. at that time I tried to cancel my internet and net zero said I couldn't until 8/15/09. At the time I thought that to be real petty .

The phone # associated to that DSL account has been disconnected since 6/2009 and Netzero accessed my account in aug -sept- and oct

We have been trying to cancel this account since March 2009 and it is now October 2009. Hopefully with me calling and getting irate with them they will give us back a reimbursement of two months not the 8 months we have been trying to cancel this accout. It is a sad day in hell when all business is sent out of the country to be handeled. What happen to the USA

I called the Netzero tech support on 9/27/09 unaware that when I gave my debit card number a $25 "hold" would be placed on my checking acct with Bank of America in Jacksonville, FL. I am in my free trial period with Netzero, I called on a Sunday because I couldn't sign on to the internet and a recording gave me the info @ a $1.95 charge.

I later talked to a male rep in tech support and he told me that the $1.95 wouldn't be taken out. I was unaware of the $25 "hold". Meanwhile, I didn't even have $25 in my checking account when this was done; therefore, 3 items bounced and I was charged three $35 overdraft fees totaling $105 which I couldn't recoup from my bank.

I've contacted Netzero billing several times by email and they explained no refund for at least the $25 would be coming. I requested they write a letter to my bank stating the policy of the "hold" on the account and they won't. They have refused.

On my last email I called them a bunch of crooks, thieves, and scammers and stated that I will complain to the Better Business Bureau in Minnesota. Please help. Thank you. I had 3 items to bounce in my checking account at Bank of America in Jacksonville, Fl and 3 overdraft charges of $35 each with a total of $105.

I have tried 12 times over the past 4 years to cancel my service to netzero...No one ever answere the phone I sit on hold for hours to no avail. I did not realize how useless this service was I have never once in four years even got an email using the account. I am so mad that years later I still cannot cancel my account. As of this month I will have spent $717.50 on nothing. This company is a joke. It makes you stay because you really have no other choice.

On 9-23-09 @0945 I called the NetAero cancellation number to cancel my account, because every time I tried to sign on it would sign me right back off again or say I wasn't connected. This was consistently after having a difficult time signing in with it taking an inordinant amount of time. The person I spoke to on the phone kept saying things like "I'll connect you to technical support" ( which charges you $1.99 a minute or "I'll give you a month free to stay with NetZero". The whole time I kept saying, "No, I want the account cancelled." This wnet on for several minutes, until I finally told her to cancel the account or give me her supervisor. When She finally agreed to cancel the account, she then started saying she would give me 6 free months of Norton security. I asked her if this was going to automatically be billed at the end of the 6 months and she refused to answer, stating I could continue it then for $4.95 a month. I told her, "No, I don't want that" to which she answered she would set it up for me to try. I again told her no and this went on for several more minutes. I told her again to cancel that or I would report her for her actions. She gave me a cancellation #ref-044363549. Today in checking my emails on another account, I have a message stating I have been set up with a new NETZero account for $4.95 a month for up the ten hours of usage a month. I did not request nor do I want this. In attempting to send them an email, I find no place where I can "contact them". I no longer have the cancellation number I called.

I have been a customer of NetZero for over three years and have been reasonably satisfied with your (albeit slow) Internet service. On September 14, 15, and 16, 2009, I received the following message after trying to connect to the Internet via their ISP service, "Unable to contact our network. Please try again later."

Having work that needed to be done, I was forced to call their live phone support people (who are located in India) for assistance at the rate of $1.95 per minute. (Call reference number 044306778.) It took 25 minutes for their technician to assist me in correcting the problem and NetZero charged my VISA $48.76.

I asked their technician if other customers had also experienced this problem and he said yes. I asked their technician why this problem occurred and he said it was a technical issue with NetZero. Because this technical issue was NetZero's problem and not mine, I do not feel I should have to pay anything to correct NetZero's problem.

In addition, NetZero also charged my VISA an additional $25.00 and I have absolutely no idea why.

Rip off!!!

I signed up for netzero service about six months ago, and for the first month or so that I had it, it worked fine. The high-speed meter went to the top and pretty much stayed there, and pages loaded without any problems. Once my free-trial was over, and they had my credit card number, I started experiencing major problems. I have supposed high-speed service, which I pay $14.99 a month for, and it is now so slow that my computer gets stuck all the time, and pages have to be reloaded, if they even load at all. When I first dial up, it navigates to the first page pretty quickly, but as soon as I try to navigate to another page, it says it's working for at least 5 minutes before it loads. I have lost information, and have had to abort and restart my computer so many times I can't keep track anymore. There is a high-speed meter that is supposed to represent the load speed, and it goes up to the top of the meter at first, but then quickly drops down to the bottom and stays there for the entire time that I'm online. I have hooked my computer up to wireless service, and have not experienced any load problems, so I know that it is my service that is super-slow, not my computer.

I have tried to call netzero, because my computer wouldn't log onto the internet at all, and netzero wanted me to pay $2 just to speak with someone. Since I've been encountering problems I have tried to contact them via their homepage, which gives me the "contact us" option, but will not load the page that actually lets me contact them. I refuse to pay $2 just to speak with a representative, as I feel like I've been paying and paying, and getting very little in return. I have also had my service disconnect, repeatedly, while trying to navigate pages, and have had it refuse to disconnect,making it so that I cannot use my phone (I do not have a dedicated internet line) many, many times. I try to disconnect, and it says netzero not responding, and I have to go into my internet settings to manually disconnect the internet, at which point the load shortcut completely disappears,and I cannot re-connect to netzero at all, without shutting my system down and restarting. I have also woken up in the morning to see that my computer is online, even though it wasn't when I went to bed, and I never asked it to dial. I have auto-dial disabled, so that is not supposed to ever happen, but it does, whenever it wants to, and without warning.

Even with the slowest dial up service, a google search usually only takes a second or two, and with this service, it took me 5 minutes to navigate to this page. It also refuses to load applications when on facebook or myspace, even though everyone else I know can use the same applications that I cannot use. Again, when hooked up to wireless service, all applications work fine, so again, I know this is a problem with my service, not my computer. I'm not sure what to do at this point to remedy my issues, as I can't seem to actually contact someone representing netzero, and I feel like I have been getting ripped off, for 6 months now, and want that money back! If I'd known that netzero was gonna be worthless, I never would have subscribed, and now that I've read some of the other complaints and have tried to contact the company, I don't feel like I can even cancel the service, as I cannot get ahold of anyone. Netzero has my credit card info, and charges me every month, but doesn't provide the services that I subscribed for, and provides no customer support at all. Netzero also forces me to use a certain version of Norton anti-virus, which doesn't stop tracking cookies or other small security risks, which further slows down my system, and requires me to do a full system scan, which takes at least two hours, like once a week to get rid of these things.

I am very unhappy with my netzero service, and I would like some advice as to what step I should take next, to rid my computer of all of these issues, and make it so that my system works properly. At this point I am worried about permanant damage to my computer, as I know it's not good for it to restart five times a day, and it's not good for my phone to be tied up when I don't even know it, and I am concerned about my phone getting charged long distance charges for things that it's doing while I'm sleeping. I am required to leave my computer on at night, as windows is set to update at 3am. I do not want to have to shut it down at night, because it will miss those critical updates, and will be forced to try and update in the morning when I am trying to use it, which again slows down my system.

I haven't been able to connect to netzero. I haven't been able to talk to a csr nor connect to any rep on the internet. They have me for highspeed I suppose to have dailup. I haven't been able to connect for the last three months. They are charging me every month for no services.

I have tried many times over the last three or four months to cancel an account with Netzero since signing on with Comcast High Speed Internet. I thought this was settled and had not gotten a bill for the last three or four months and now on September 4, 2009, they withdrew $12.94 from my checking account again.

I called Netzero and did not get an explanation as to why this happened. I was told my this man I talked to that they would put the money back into my checking account within the next couple of billing cycles. I told him to put that money back in my account immediately. He then said it would be put back in within 36 hours. I am now waiting the 36 hours to see if it gets put back into my checking account. As soon as I get this money back, I am closing that checking account because I have had so much trouble with them.

I called to cancel my "free trial" july 29th. I had signed up July 17th thru a connect now button on my new computers screen. The gentleman I talked to said ok no problem is there a reason for you canceling. I replied that we went with another company and I had DSL internet thru my phone company. He then canceled my account and offered me a 5 dollar a month back up internet. I told him NO. At the end of August I get an email from NetZero telling me that they couldnt get money from my bank account for my bill.

I called them today and was told that I had signed up for the backup service and that I didnt get a free trial because I signed up thru the internet. I responded that I signed up thru my computer and she replied that my trial was thru my computer makers company? I replied that her statement made no sense to me at all because there was NO WHERE on their site or my computer maker's site where I could cancle thru the computer company for their service.

After being on the phone with her and repeatedly being put on hold for god knows what reason. She came back on and acted like she was doing me a favor by canceling my account (AGAIN) and withdrawing the charges. She only did this after I said that I didnt want to talk to her anymore and that I just needed my account canceled AGAIN and that when they billed my in paper that I would contest it with them and the credit companies. This place is rediculous.

WHAT A BIG SCAMMER!!!!

netzero so sucks!!! we called them to cancel my account last june but they still didnt do yet. and all the sudden they are charging me in my account $11 something its costing me for overdraft. just stop advertising your company...it just so sucks!!!!!!so slow thats why we use a wireless now...

this is still to do with the on going case against net zero about taking my 115.57 off my debt card without permission .. tis is a out rage it was and still is my disability money that net zero stole off my card i did not and still do not owe them anything , icancelled net zero june 13 2009 i have been with msn since and net zero takes my money off my debt card july 2 2009 three weeks afther i had cancelled . the only if any amount i would of owed them would of been 9.99 not no 115.57 but any way direct express was suppose to give me back my 115 .57 privisionary credit while they so called investigated . as i told them whats to investigate it is my disability money net zero did that without authorization .

so i sent a summery letter to the main company in austin texas july 3 2009 at direct express request while wating for the form to be mailed to me to dispuye the claim against net zero i did not get the form until nearly the end of july .. altough i called direct express about every day asking for my 115.57 back the credit they promished me then they said it was denied i said it cant be denied i called you on july 2 2009 when it fist happenned you said you would send me aform to dispute it but while iwas waiting on the form to be mailed to me i could write the main company in austin texas to write my own dispute summery so i did and sent it off july 3 2009 ..

up date i never got my money that was stole from me by net zero at all in july 2009 .. i suffered that was my grocery money etc .. but out of the blue i happened to check my direct express debt card on august 3 2009 and my 115.54 was put back on there . iwas so happy so i went shopping and spent most of it leaving me 14.24 left to live on until september 1 2009 .. so i put the card up in a safe place i did not use it for eight days or more but i decided to go to a store called lil cricket i got four items a dollar a piece four dollars gave the cashier my card because i still had 14.24 left and to my shock again it was declined.. embarrssed i went home called put in my account # at direct express it said zero balance again .. i cold not believe this i was thinking net zero did it again..

so t called direct express i talked to a woman named crystal or christina she put me on hold came back and said that direct express denied my claim .. i said mam that is bull not the bad word just mam that is bull it was my disability money and the whole 115.57 was put back on august 3 2009 the 14.24 it was what i had left from that

I got an e mail confirmation congratulating me on my new accout with net zero.

I signed up for this service to try it out. On the website they offered to give me a free website for my personal use. I thought it was free bit I found out that my bank account had been charged the amount of $19.99. I have not received this money back after I had cancelled it and I don't know what to do.

All I want is a bill for the 16.90 so that I can pay it and be done with it. It should not be this difficult to get a bill and pay it off. This sounds awfully suspicious to me. You make me feel as though you will continue to bill me when I clearly want to discontinue the service. Please send me a bill promptly and I will definitely send the final payment as soon as I receive the bill.

I canceled my account with Netzero in 2007. I just now see charge on my account for $9.95 for 7/14.09. I called and was told my account was activacated in 2008. I did not activate my account and on further investigation, found Netzero had charged my account in Feb, March & July '07 total 29.85. I can not go backwards, so I am making sure they do not stick it to me again. I have confiremed my cancellation and I have confirmed the cancellation confirmation numberis valid.

signed up for free trial. called to cancel 2 weeks later and was told I would not be charged, but 2 weeks after that was charged $9.95. Called and talked to customer service. I repeated over and over, "I don't want to call back and cancel again, and I don't want any more money coming out of my checking account." I had to repeat this 8 times to various different "offers." we'll see if I get charged next month. If so I will close my checking account. This is pure and simple theft; I think scam is too tame of a word, that customers call and cancel and still get charged. How are they getting away with it? Fortunately I had the money in the account to cover the charge, or I would have been charged a $33.00 overdraft fee for a $9.95 charge. I lost at least an hour of work while on the phone with them.

I signed up for a free month of Netzero. Then they said they would be charging me $7.47 per month for high speed and I couldn't get the free month. Then they offered me some game and something else that they said was a free gift and I should just go to a site to accept it. I thought it didn't matter so I never visited the site and therefore thought I hadn't gotten the free gift. I called to cancel the next month and they said I was being charged $18.95 because I didn't call in to cancel the free gift. They also said, "Rest assured, you will not receive any more bills from Net Zero." But, after seeing the comments/complaints from others, I'm going to call my credit card company to record a dispute of that and any future claims. I hope I have somehow added my voice to the complaints to save someone else the hassle of falling for anything free Netzero has to offer. Their web service is not worth the trouble they make it to cancel.

I am on disability, $674 a month, the only income I've got and no food stamps. Anyway, on May 15, 2009, I signed up for NetZero dial up internet service. I was told a month free, then $9.99 a month after the free month. But on June 13, 2009, two days before the thirty day free trial was up, I cancelled NetZero and I decided to go with MSN dial up which is three months free and payment not due till September 2009. But now, NetZero and MSN all dial up services say that any access # to dial up may be long distance and show up on your phone bill.

I accept that part because my phone company is Global Connection and my third party long distance is AT&T long distance unlimited local, nationwide, etc. and there were no charges on my recent phone bill I just paid. But, if there had been charges, it would be with or on my phone bill not NetZero. On July 1, 2009, I got my direct deposit on my Direct Express debit card, paid bills, etc. Then on July 2, 2009, I went to Bilos; my card kept showing declined so I was puzzled and embarrassed. So I got home, called Direct Express, then found out that NetZero took off my card without my permission or authorization $115 and now at that time, it left me $3 to live on until August 1, 2009.

I was shocked, in tears. Direct Express said they will investigate it but as I stressed to them, I did not authorize that payment to NetZero. I had cancelled three weeks earlier on June 13, 2009. It is now July 2, 2009, and I am still with MSN. So, I called NetZero demanding my money back. I kept on being put on hold, cut off. I must have called half a dozen times, asking to speak to a supervisor. They would not put me through to anyone.

Please help me. I need my money back on my card. That was my grocery money and now I got zero balance on my debit card. August 1, 2009, is a long way to wait. I can't buy food, anything. It's my money and I want it back. Direct Express gave me an address in Austin, Texas company to write my own summary about NetZero. I sent off a letter on July 6, 2009. I called Direct Express today, July 13, 2009. I still do not have my money back and I need it. Why should I be punished and they investigate? It's my money. I did not authorize NetZero $115. That's an outrage and I need it back like yesterday. Thank you.

I signed up for Netzero after hitting a link that offered a 3-month trial of DSL, and after which, you would be obligated to a 2-year contract. After 1 month, the modem stopped working, and I called customer service to get it replaced. The person I talked to asked me to go from room to room, connecting the power to see if it worked. After 5 outlets, I told him it was not working; and he insisted that I try yet another. I, frustrated at this point, asked to just cancel the service. Then the telephone went dead. He called me back and said someone would contact me in 36 hours. I called back to cancel the service and was told that I would have to pay $100 for cancelling my service. I told them that I had signed up for the 3-month trial deal before the 2-year contract. She said, "No, the 'email' we sent you had one month." I told her that the link I hit offered 3 months. She said, "You still have to pay $100."

I canceled my service shortly after activating in Feb. It did not work at all! They have kept billing my cc, which causes a $35 overdraft fee every month since. They refuse to let me speak to a supervisor and the CSR will not even provide a first name. Scam!

I left Netzero in May 2009. They are still charging me $7.94 a month. I can't get any response from Netzero. I don't know what to do other than close my account. Today's date is June 26, 2009. They took $7.94 out in May and $7.94 this month too.

Netzero was a wonderful service before its acquisition by United Online. I cancelled my account in January 2009. I was not charged for February, but was charged for March. I contacted Netzero and was assured I would receive a refund and that the account was canceled. I was charged for April and contacted Netzero a 3rd time. According to their records, when I called in January, I agreed to a modified service. I assured them that I had not done so. The Netzero rep said they could only go by what's on my account record. I explained that I had canceled the service because I had canceled my telephone service and would not have agreed to a modified service. The Netzero rep said I must have misunderstood and made the agreement.

It was at this point that I disclosed the fact that I had recorded my previous conversations with Netzero and was even doing so at that moment. In February, I canceled the account for my 80-year old aunt. She was charged for March. I have since canceled my mother's Netzero account. I made them aware that if they continue to assess charges, I would not contact them about it but would take the matter up with the Consumer Complaint Division of our Attorney General's office. After learning that I had recorded the conversations, Netzero refunded all charges. For my aunt, it was only by threatening to go to the Attorney General's office that the matter was cleared up. We are waiting to see if my mother's account has truly been canceled or if we'll have to pursue the matter with the AG's office.

I was billed for April when I have not been with you, people, for over two years now. The amount of $9.95 was charged to my Discover card. Where is my money?

In April of this year, I ordered Netzero whilst on vacation out of state because the house didn't have wireless. They offered one free month, so I figured I would take that offer. My account was immediately charged. Moments later, I realized I didn't have a dial-up modem, emailed customer service to cancel the order and refund my account. I got an email later stating I needed to call them. I replied with, "No, I ordered online and I can cancel online. Do it and refund the money". They replied with, "We have issued next month of service to be free" instead of refunding my money. Uh, are you stupid? I said I can't use your service because I don't have a dial up modem.

So last week (this is June now), I saw a charge for Netzero service and immediately saw red from anger. I called the customer service. I explained how they ripped me off and I want this month refunded now. I already paid for a full month I never used and now they are charging me again. The call ended with them saying they would refund it. Today, I saw no return from them and called again and got put on hold then told "It won't go into your account for 1 to 2 billing cycles" - meaning 1 to 2 months. I said "It's going to take you people a month to return 8 bucks? Are you kidding me?" Then the 12th Arab person I talked to said, "What I can do is put you in for immediate refund of money and that would show up in 1 to 2 days". I'm like yeah, do that. Thanks.

Who waits a month to refund money? Well, I have a theory: A company who is thriving off the interest they get from money that is not rightfully theirs to be sitting in their accounts, collecting a month or two worth of my interest. Probably thousands of others as well. They are letting these tens of thousands of people who "forget to call and cancel" or are waiting for a month or two for the money to be returned to their accounts, make them rich by wrongfully withholding money. Let me say, Netzero service is horrible, customer service is worse, business ethic is horrid. I will never use their services again and if I can help it, neither will anyone I'll ever meet in my lifetime.

I've had Net Zero internet service for about 4 years and the payment has been collected and paid over by my telephone company, Embarq, from the beginning with no problems. Everything was fine until I signed up for email back in April. We have a rental unit on an internet web site with inquiries going to **. All of a sudden, with absolutely no warning, they cut my service because of no payment.

I contacted my phone company and they had changed nothing on their end. Net Zero said that's the only thing that could have happened, so I changed payment to my credit card. That was about a month ago. I'm not able to get to my emails again and again with no warning. In order to talk to someone, I have to pay $1.95 an hour. I don't think I should have to pay anything because the problem is on their end, not mine. I'm very unhappy about the situation but have had no luck in finding an alternative internet provider in my area. I feel like they're holding my emails hostage, just so they can charge me the $1.95 per hour in order to generate more income for the worthless company. I've most likely lost at least a couple of parties that wanted to rent my condo at $275 per night.

An account was opened on 6-28-2008, and I cancelled the account on 6-28-2008. I have been charged ever since $4.95 a month. I cancelled it again on 02-28-2009. I have not been credited yet for charges. This has cost me $59.40 total. I can't get them to quit charging my account every month.

In June of 2008, I opened an account with NetZero using my credit card. Welcome, they said, this is a one-year contract. I started to use the dial-up right away. It lasted for three hours, then their computers canceled my service. I called the next business day and cancelled. Okay, was the reply, but you get 30 days free service. "What part of 'no' don't you understand?" I said.

This was June of 2008. I have been billed every month since then. I called for the second time and talked to someone that spoke horrible English. I requested a rep from the U.S. and was given a number to call. Guess what? A recording stating that no one was available to talk to me until 9 PM. Was this U.S. time or was it 9 PM East Overshoe time?

I'm going to file a complaint with the New York state's Attorney General's office, just as soon as I can. I feel that they are stealing from me, and have been doing so for a year now. How do they get away with it? Are their operations offshore? Today's date is 06/06/09 and the time is 5:37 AM Eastern Daylight time.

In April I got a final notice from them. I never got a bill directly from netzero. I haven't even lived at the address where I had their service since Sept., 08. I tried to call their 800 # and all I got was an automated service, I could't talk to anyone. I owe them no money. I do not want this on my credit report. I'm not sure what to do. This is a bad way for them to do business!

netzero has been ripping me off for months.sent numerose emails to cancel the service but they just keep billing my bank. i tried there 800 # but couldn't get through.finally i told them if they took another cent i'd file suit against them.my father had the exact same problem and it took him a year to get away from them.

I have been trying to contact about my service - I keep getting "cannot connect" and I don't know if it's my computer or your service. How can I talk to someone. Is there a phone number.

Last year my computer crashed and purchased a new one. I contacted NetZero and discovered that my ex-husband's name was listed on the account. I asked for it to be removed and processed the account in my name. I requested the $9.95 monthly service.

Last month (Aprl, 2009), I received the bill for $14.95. I called and descovered that they billed me the $9.95 for one year and was charging me for high-speed dial up. I told them that I did not want hi-speed, was unaware that I had it and wanted to be reimbursed the additional $5 was was billed. I was told that they would remove my ex-husband's name from my account and that I would get this month fee service. I received another bill today, 5-9-09 for $14.95.

I called again and was told that the billing date is on the 7th of each month and that next month I would get the free month service. I as also told again that my ex-husband's name would be removed. All the operators are eastern Indians and are difficult to understand. I have asked to spead to an American and am ignored or transferred. Please help.

When trying to cancel my service ran into nothing but problems. I called in January to cancel. Come Feb my bank account was hit again. This time they raised the price. So I called again in Feb to cancel and get my refund. They refused to give a refund. Instead told me I would have one month for free. At the end of that month they continued to charge me again. I had to call and cancel again. Was assured this time that indeed my account was cancelled. Two days later my bank account was charged again from them. Had to call them again to cancel and get refund. This time they said they would issue me a refund.. I have yet to see my money.

I just cancelled my account as I have transitioned to my new home where now I have my dsl service active. When ever I have needed a dialup provider I have always looked upon NetZero for that great service. Until Now. The customer service representative "John" kept insisting that I keep the NetZero backup service on my account for only $4.95 per month. I told him several times that I was not interested in the service and most likely I would forget and end up paying the $4.95 every month until I noticed it on my credit card account many months afterwards. He haggled/argued with me over this issue telling me that until August is the time that all dsl services providers fail and I would need the back up account. I do feel NetZero was providing a great service until that moment. I have always returned for the excellent service that you have providedin the past.

Now I am convinced that they (NetZero) are (is) just another company looking to make some money monthly by hopefully the customers forgetfullness of not canceling the backup service and reaping the benefits formoney of a service the customer is never going to use but pays for. This is appalling, I have recommended friends and family in the past to you as I once thought it was an excellent service.

If and when the time arises in the future that I need a dialup service provider I will unfortunately look elsewhere for that service. Is not the customer always right? I guess hard times are affecting all companies but this is not acceptable in any manner for any reason, it is disgusting. I would have thought of returning in the future when the opportunity was given until I encountered this customer service representative John.

I called back to attempt to speak with a supervisor and the customer service representative did not even provide me his name, but had my account information available. He insisted that a supervisor was not available, so I aksed that one call me back after several attempts os seeking a supervisor and just then I was disconnected, how appropriate! I am not prejudice in any manner but the company needs to monitor its call center better from a customers' perspective. How can [they] effectively handle my issues with representatives that I could hardly understand. I feel this is an injustice, I have a college education and would appreciate someone who also could understand what I was speaking/saying to them in English and recieve that in return.

My monthly subscription was up with Earthlink and since I am trying to cut down the monthly costs, I thought I would try Netzero again. It has been well over a year since I used their service. And, really was quite unhappy with it anyway and shouldn't have even reconsidered using them again. Mainly, they disconnect the service after 15 minutes to 1/2 hr. It's impossible to download anything on the internet if you have dialup unless you can spend ALL of your time sitting there to hit the 'stay connected' button.

So on April 22rd, I loaded the Netzero into my computer again. Got signed in, which took forever too, and realized their ordinary service was WAY too slow, so I attempted to download the 'High Speed' access. It said it would take me a hour to download, I started it and walked away. Came back 1/2 hr later and I was disconnected. I looked at their contact me support page and there is nowhere you can reach anybody or leave a comment. But the tech support is there if you want to pay $1.95 a minute for their f--king service. Why should I pay them to hook up to their f--king service and can't download their high speed crap!?So I tried it again, then again. And, finally I am so ****** off, I shut down everything and went to work that afternoon.

Next day, I called and complained. I just told this lwoman, I don't care how cheap your service is, if you can't even download you f--king high speed service before I get disconnected, I just want to cancel the service NOW! She begged me to keep it because I was on my 1 month free service anyway. I said NO, cancel me. Then she told me she would give me 3 free months, and I said NO, cancel me now. She did not want to give up. Then she offered me free tech service and I said that is bogus anyway, it should have been free to begin with. Cancel me NOW!
The next week, I look on my online banking and see that I have a charge to Netzero for $14.95. I am ******! What the hell! I've cancelled the service, yet they charge me $14.95 anyway, even if I was on a free month.

I call again to Netzero, I get a man this time. I asked him why I was charged. He said I owe them one month's service. I repeated all of this to him and then he said they would refund the money to me. But ione week later, nothing has happened to return the money. This is robbery, bait and switch!!!

I was supposed to have free tec support for the first month of service. I was charged 3.90 on the first bill and 46.80 on my next bill. I nerver used tec support again after the first month. $50.70 has been charged to my credit card that I should not have been charged.

I receieved a letter today from a collection agancy stating that I owed netzero $38. I have never joined netzero and have never receieved anything from them I have always had my email through either ALO or INsight. Is ther anything I can do about this? I am NOT going to give them any money for a service I have never been on. Thanks

There is a person, Jacob of Indiana who is USING my NetZero email to open accounts on other websites and threaten my life, ruin my reputatio and just harass me. He lives in Indiana and grew up in a cult. I have tried REPEATEDLY to tell Net Zero to let me change my account name and they won't let me without charging me money and they don't care that I am being threatened and ruined professionally.

have complained online with no response and to call anyone it costs 1.95 per minute of which they want your CC # before they will let you thru to anyone, of which I will not do. I have used netzero for years with the free account for over two years. They have a old bankcard # and now are charging me 12.95 for I do not know for what? Can better business bureau help us on this. It appears there are lots of complaints similar to mine. I will close my bank account if I have to, to stop them. Please advise what can we do?

I called to cancel service and was told my service was cancelled and I would be able to retain my service as an emergancy back up account until June 6. The vey next day I got an email thanking me for my continuation of service...imagine my surprise! I called to confrim my cancellation and was told that I was being billed for this emergancy service. I told them NO I want to cancel and Claudia kept selling my other sservices. I told her NO and I wanted confirmation of the cancellation and she said she would have to transfer me to customer serive to obtain this information before I could say anything else I was forwarded to an automated acitvation service. I am appauld that this company is able to operate in such a manner.

It has been over 2 yrs. since I have used netzero. My bnk account has been charged $11.95 and $12.94 every month for over 2 yrs. and I am not pleased! I have sent numerous emails and also written letter to this service without any response to my request to cancel my service! I am requesting a refund for those 2 yrs. I requested several times to have my accunt credited, again with no response. If this is not addressed ASAP, I will be contacting an attorney to have Netzero taken to small claims court. Why would I want to use Netzero when I have gone with another service for over 2 yrs. now? Please address my complaint immediately. Thank you.

See above.

Netzero began charging me $18.94 a month on my AT&T bill. I attempted to contact them on thier website and they ignored me. After numerous attempts by telephone. I have not been able to stop the charges. They have a series of canned reasons they can't stop the charges and reasons more information is required from me. They are obviously reading for a text. My only recourse appears to be to terminate my AT&T services and then begin new service.

I am being charged $18.94 a month and can't stop it. I have never had an account with Netzero. They have never provided any services to me. It appears to me to simply be a fraud.

I called NetZero Customer Service in February to cancel service. At that point it had been 2 months without being able to read my email. The woman assured I would get 2 months free! All I wanted was to drop them but SHE REFUSED TO LISTEN! Why would you keep them around? So what if it only costs $10! I couldn't do anything with it. No email,no surfing either. The passcode went invalid in December. We changed it & 2 months later I'd had quite enough.

My call to them was to get rid of that useless service. My new ISP is beyond reproach! NOW we can actually view YouTube without suffering through an hour of BUFFERING only to get booted off. I don't think they have supervision AT ALL! When our phone bill came in, NetZero was STILL being billed, 2 free months was a pipedream. I'm ready to contact the BBB to see if they can grease the rusty wheel & actually DO SOMETHING about this scam the employees seem to be running. INFURIATING!

Ive been with netzero for long time but have been lied to by every one in that company, promises of call back and will fix the problem but never happens, ever

have lost many job opportunites becaus my system was down, have talked to several future employers that could not reach me ,

Netzero is my isp and classmates.com thier sister site. taking my email address off classmates.com has resulted in constant barrage of solicitation by classmates. popup stopper doesn't work on it because netzero is sending it to me with a page banner saying microsoft. it is endless and i do not pay for netzero to be solicited by classmates. I will not renew my subsciption and will tell anyone I know to drop netzero, because of this practice

I call 2 montha ago to cancell my subcription and their still billing me and there making my account overdraft

well now i have to pay overdraft because of them

I signed on for the $9.95 package. Why am I being billed $14.95?

I 0called in January 2009 to cancel my internet service with NetZero. Since I cancelled in the middle of the month, I was told I would receive a credit to my chacking account for 2 full months since I was not happy with the service. We currently have DSL with another provider. To this date, the credit has never appeared in my account and the woman who talked to me could hardly speak English (imagine that). I am still trying to get my credit.

Frustration and minus 16.00 in my checking account.

No one in our household can access email for the past month. They have been United Online for years and juno is their sister company. I have a business and used their services for a long time. I know it is hard times and everyone is coming out of the woodwork looking for money. I never had a contract when I did pay them. I used their services for years without problems. They have a serious problem now. Even if you do sign up for a free email don't count on being able to access it.

I have missed important messages due to inaccessability. Gave them time hoping they were just having some problems. Angry customers are not a plus in the business world today. I just wanted to list a complaint so other consumers have a heads up.

In July 2008 I switched service to Comcast because Net Zero was so slow. I called in to Net Zero and canceled my service. Was told I would receive confirmation by email. Tried to give my new email address and was told unfortunatly the confirmation will go to your old email account I was not able to get the confirmation. From August 2008 until March of 2009 I was being charged $4.95 a month for back up service I never requested.

Each month a call was made to correct, each month I was told it would be. On 3/8/09 I had to call again and requested not only cancelation but a refund for all the months they charged me and I was not using them. I was told that they would cancel and send confirmation to the non exsistant account and would only refund 2 months. I hope that this time it works.

4>95 am onth for 7 months + $34.65

I applied to dot speed through my provider, up came "Net Zero" which I did not ask for. I've tried to get this removed but it will not leave my computer. Net Zero is contaminated according to my computer.

I called to cancel my account. After being offered numerous other deals, I said I just wanted to cancel the account. She advised me then that I would incur a $25.00 cancellation fee as I had eight days left on my one-year contract. I asked her then to just cancel it effective when the one year was up, and she said I would have to call back. I asked why but she could give me no reason. I then asked to speak to a supervisor, and I was put back in the call queue (I don't believe they have supervisors).

I then spoke to another person, and I had to repeat everything I had already been through. However, he stated that the first person, rather than letting me speak to a supervisor, had just cancelled the account and gone ahead and charged me the $25.00. I then asked to speak to a supervisor, was put on hold again, and the same person came back and said that the account was cancelled and they would waive the fee. After reading previous reviews from other customers, I am not confident. I also experienced them not contacting me when my credit card on file expired. All this is very disturbing, and sounds extremely illegal to me.

I called netzero to cancel my account because I haven't had a telephone since October of 2008. Each time the salesperson goes thru a process of free months garbage then when I say I don't won't it. I check to see if they indeed cancelled the account, they would do an upgrade if you ask a question about the DSL. And it is not even offered in my area. I am still being charged.

On Dec 1 2009, I called and cancelled my net zero service. The operator told me that they would continue service one month free. at the end of the month, I called again & to;d them to cancel entirely. I gort VISA statement and it showed Im still being billed $4.95 Please, CLOSE MY ACCOUNT

I called to cancel in October 2008 and declined all service because I have Verizon DSL Ethernetted throughout my house and have no use for any Netzero services now. The last thing I was told was that I could still use the email address. I just realized they've been charging me each month for their high speed service. I called today (2/23/09) and talked to Summer and explained that I have no use for any of their service and want to cancel all of it. She then said a bunch of stuff so fast I couldn't understand her, but it ended with your email account. No! She was doing the same thing. She was selling me something that only a staunch, NO! could stop. I already told her I didn't want their services.

Only when I asked to speak to her supervisor did she offer to cancel my account. I said, I asked to speak to your supervisor. After being on hold a long time I spoke to her supervisor who claimed that the man I talked to and Summer were violating their policies. Before, I would have purchased again from Netzero when I was doing a lot of travel. Now they have lost me forever as a customer. I told them that. I also told them that the $5.85 they collect for a few months isn't worth the damage this bad marketing decision is costing them. She said she refunded my money and canceled the account. Woo Hoo! Progress.

If you want to cancel a Netzero account, you must have the last four digits of your credit card for identificatioh purposes. Then, once they have the account in front of you, say nothing (not even a murmur) other than, No, cancel it. Repeat it until the sales clerk stops talking. Also, they tell you the call may be recorded. I suggest you record it and start with, this call is being recorded to assure customer service quality.

called netzero couple of times in 2/19/09 to cancel my dailup and norton security serivce through netzero.spoke to a nasty customer service rep that tride everthing to keep me in business with them and when i got her to cancel both services right after that she tride to sneek mega mail service for 4.95 a month with out my consent so i had to argue with her for 5 minutes just to cancel that.right now my service is still active and i have no choice but to cancel my bank debit card and get a new one so they wont bill me for 3 serives for 16.00 a month. proubly get a high collection from them that will post to my credit later from the scamers dont get netzero.hope they go out of bisuness

have to order a replacemnet bank debit card so they wont bill me and will damage my credit for fake back dues in the future.

I cancelled service in September 2008, I am still being billed every month for 12.94. Each month I call and ask that my information be erased from their system that it is illegal for them to bill my account for services not used. I was told by the rep that these are credits for mis billing. How can it be misbilling if my information was deleted when I cancelled and the charges have been verified that they are charges and not credits

This company is illegally using my bank information for profit gain for their company

signed up for internet service with netzero with a telophone service with free dial up as long as i wanted, not told merited on dsl service, dsl was not canceled in a timeley fashion and emailed up to at least eight emails per day from this service, i was told due to my excellent personable status that no fee was to be charged to move my service from one apartment to the next. this was made clear and concise, then when i was to commit to another dsl location the free tranfer to apartments was out rightly lied to in order to gain monatary funds.

this is poor customer service and using overseas, outsourcing is bad for our country and moral as well as the deception that follows, leaves consumer scrambled and asking one's self why have a service at all if deceptiion is the answer. i have had this same situation with AOL a internet service claiming free service for a month and then watching my monies drained from my account decepting and out right lies to myself.

i have spine issues and sitting and typing for long periods such as thiry minutes is too long.

I have canceled NetZero HiSpeed 3G Internet Service since December 18, 2008. Yes, since December 18, 2008 I express myself by calling customer representatives at NetZero to cancel my internet service. On December 22, 2008 my bank account was billed for the amount of 14.95 from NetZero. On January 2, 2009 I called the 1 800 and 1866 to talk to NetZero customer representative to cancel my internet service. NetZero representative said she would send an e-mail confirmation of the cancel service to my email address and reimburse me my money.

I would never receive that e-mail confirming the cancelation of internet service from Netzero, but I did once again got billed for that cancel internet service on January 20, 2009. I do not want the HiSpeed 3G Internet Service and wish for NetZero to reimburse my money for the two months that NetZero billed my bank account for the amount of $29.90. Fund-theft, intrusion of privacy, fraud misuse of private funds

I called last year cancelled my service they stoped my account draft. But today I get a bill from their colection agency saying that I owe $29.90. I spent 28min 50seconds on the phone with them. Could have got more done if I would have been taking a nap. The customer service department for billing Is a waste of our time & NetZeros money.

I TRIED NETZERO INTERNET SERVICE BUT IT DID'T WORK RIGHT. I HAD TRIED TO CANCEL MY SERVICE BY CALLING THE CANCELLATION NUMBER BUT NEVER GOT AN ANSWER. i tried calling at all different times and for months and months. I then sent them an eemail telling them to please cancell my service because i could not get an answer by calling. they emailed me back telling me the only way to cancell was buy calling the cancellation number.

Ithen called my credit card company explaining what was happening and ask them to not let netzero cahrge my account. They changed my account number and for a few months it woorked but then netzero was able to charge the back months and continue to charge my account. So i then wrote a letter and called the credit card company asking them to cancell my account. My account was paid and full for everthing i had charged. They didn't cancel my account and kept letting netzero charge and applying late fees because i refused to pay because i had ask them to not let netzero charge my account and to cancrll my credit card account. 180 days later the credit card company called chase cancelled my account.

I'm trying to buy a house. I had to pay $252.00 and pay that back bill so I could get a loan for a house. I don't feel I owed that company a dollar.

i just want to cancell my trail subscription to netzero i am totally disatisfied please remove me

I cancelled my $9.95 a month dial-up service November 2008. It is January 2009 now, and I am still getting a $4.95 a month charge on my credit card. I called Netzero to find out what was going on. They said when I cancelled in November I agreed to a back up plan; which of course, I never agreed to. They said they would cancel my back up plan from now. They, initially, said I would not see any more charges from now.

Well I wanted the $4.95 charges from the last two billings credited back to my credit card. I had to argue about to get these charges refunded/credited. At first they said it would be credited in 1 or 2 billing cycles. I wasn't going for that either. I argued some more, then they said I would be credited in 5 or so days. Well let's see if this second cancellation and if the credits really happen. I've read a number of posts on the internet where there are similar experiences where it takes multiple attempts to cancel.

They owe me a credit of $9.95. I canceled the account on 9/20/08 and they still have not credited my crdit card.

I cancelled my account with NetZero in may 2008/from a subscription done in March 2008, Oct,Nov,Dec and January 2009 I was charged $18.14per month from the outlaw company NET ZERO.Despite the facts I dinot have a telephone line since MARCH 2008/ how can I used a service such as INTERNET DSL WITHOUT A telephone line??Is those CROCKS can explained to me how they do that (smart guys)??The only thing,they loose is the record of cancellation but not where to withdraw money

Always getting overdraw charges on my Master-card/lost of communications for 8 consecutives months/because my account with M.C/was empty as i tried to get connected with some one else/pouaf to NetZero

I cancelled my netzero internet service in Nov. They were very nice about it and all went well untill today i notice that on 1-11-09 there is charge on my checking account. I threw away all my info and can't find a phone number to call them.

Today is January 15, 2009. I canceled my service back in June 2007 and they are still billing me. I called and spoke to a manager, and they lied to me stating that they would return they money that was STOLEN from my account. Needless to say they never paid me back. After three weeks I called them back, and spoke to a customer agent, who said they would send my payment within 48 hours. It has been two weeks, NOTHING!! On top of that they are still charging my account.

My wife and I do a house budget, based off of our bills and finances - there have been times when our bank would charge us an overdraft fee because of this money ($9.99) unlawfully is being taken out of our account. Besides they money they are taking out does not belong to them, it belongs to me and my wife.

I signed up for Net Zero DSL in January of 2008. 9 months later I was going through a divorce. Due to this I had to move. But, I didn't move far... just five blocks away. When I settled into my new apartment, I could not get on the internet. So, I called tech support. The answer to my problem was that anytime I change something, such as my address this effects my service. So, even though DSL is offered the five blocks that I moved, I could not connect to my old internet service. I was forwarded to a customer service rep. The rep told me that because I had was on a year contract, I was not allowed to move.

My options were to: A) terminate my contract, pay the $150 termination fee, and start a new contract; or B) keep paying my monthly fee, but not be able to get on the internet. I explained to them my situation, but they would not budge on their policies. I asked to speak to a manager, and they gave me a deal. They said that I would just have to pay for October's bill, and the rest of my contract would be free. At the end of my contract in January they would cancel my service.

After this I looked up to see if anyone had the same issues as I was having (this is something I should have done in the beginning). The only issues people had was that NetZero would keep taking money out of their account long after their service was terminated. So, I kept an eye on my account. November and December went by and no money was taken out.

Today (January 13th) I checked my online account and saw that they took out their monthly fee. I called customer service, but again they would not budge. They said that my contract isn't up until the 17th, and that I would have to pay this month for the service I do not have. They also said that if I wanted to cancel my service, I would be charged a termination fee. I was told to call back on the 17th to have my contract canceled.

I have been charged a total of $80.82 without having any internet service. This last bill was unexpected. So, the funds that were taken out were not funds that were available in my bank account.

drop service 6 months ago. Have new provider. In November net zero started taking money out of my account again. Did not know this until following month because they made sure they took it out day after bank statement closing day. So when i received December bank statement it was there called them hang up three times. I called my bank only to find out that they took out more money in December. This company needs to be STOPPED.

Now because of this I will have to close my account. And call everyone that I do dealings with on direct withdrawals and give them the information they need. The lost to me, what they took $30.15 plus the cost of checks for my new bank account $19.00.

canceling an account with Netzero is impossible. I have not used their svcs for two years or more and suddenly this fee is on my acct statement and I canceled years ago. I did get a refund and conf# of cancelation, but I see all of the consumer affairs complaints and this scares me. People cannot seem to get Netzero to stop billing them.

i got the netzero dial up service when i got my computer because it was cheap. the first month was free b4 the month was over i canceled the service because i got a better deal thru my telephone comp. so i called them up, easy enough and the person i spoke with said that there would be free 1 month of back up service for trying their service,never once was i told i have to call them up to cancel. so here i am checking my bank statment and there was a charge on 12/26 for 5.30.

i called the number on my statment and spoke with aileen and she told me that it was free the first month and then i would be charged every month after that. i told her i was not aware of the charge that i have the same thing thru my current service why would i need both, so she proceded to cancel this back up service plan but i would be charged for the 13 days from the last time i was billed. she would not remove it as a courtesy because she told me i was aware of it.

granted it is a small amount of money but i agreed to 1 month free back up service with out being told i need to cancel or i will be billed, if i was told that i would have never agreed to it, and i definatly didnt agree to have them take money out of my bank account. i am glad to be done with them and would not recomend their service to anyone. cheaper is not always better, and i have learned nothing is free. ask questions.

Called to cancel dial-up Net access and request a $9.95 credit be issued to my credit card (which had already been charged the fee for a free 1-month account!). Gerard or Gerald assured me the card credit would be issued immediately. (The dial-up service was very poor. Connections were hard to get, and when they were gotten, they were slow and/or dropped for no apparent reason.)

Despite two follow-up letters to Net Zero, no credit was ever issued. A complaint was filed with the FCC. My advice is to avoid Net Zero. Its service is very poor, and its promise of a month of free service was in my case, at least, a sham! I lost $9.95 + a few cents postage trying to get Net Zero to live up to its ads' promises. Caveat emptor!

if I have to sign in and can not change my password, I will choose another on line provider!!

I have called for the past 3 months to get my NetZero account cancelled. I thought I had finally accomplished this last month, but my credit card is still being charged, as recently as Dec 12. Now, I find out they have signed me up for high speed which I told them 3 times I did not want and was not interested in because I have high speed cable - in fact that was the whole reason for cancelling NetZero, so why would I want their high speed when I just switched to a high speed cable modem.

I just called them again at 11:10am this morning, explained to some woman why I was calling and asked what it would take to cancel my service and after a while of putting me on hold, she finally agreed to transfer me to the cancellation department (which is the department that I was calling), and after 5 minutes of being on hold again, they disconnected the line and hung up on me.

HOW CAN I CANCEL THIS SERVICE, AND HOW DO I GET MY CREDIT CARD DEBITED WITH THE CHARGES THEY HAVE CONTINUED TAKING AFTER I FIRST CALLED FOR CANCELLATION AT THE END OF OCTOBER 2008?

About every 3 months, Netzero blocks my internet access, demanding my password. I have changed my internet password to a number, but this is denied as wrong. I Then click on forgot password? to get the hint question. The hint question has never had anything to do with my present or past passwords. I have complained about this many times, but with no results. I am emailing my complaint, because I do not want to be charged $1.95 per minute to talk to a teckie who seems not to understand the problem at all. This has happened over and over again, with me having to spend money just get my internet service restored.

Hi! Im Mark Goldstein chairman and CEO of NetZero . . .?yea Mark, Ive seen your commercials on TV. Now youre promoting NetZero for everyone having a tough time making ends meet. They should cancel their Broadband and sign-up for NetZero dialup internet service thus saving themselves $300.00 a year. Well, awhile back when I was living up in Buffalo country and couldnt get a signal, I signed-up for NetZero internet service because the only thing I had was a landline. I didnt like it, so I called and cancelled the following day. You billed me $7.47 anyway even though I cancelled my account well within the thirty-day trial period. I let it go, until today. You billed me again for another $4.95 for Norton Security services that I never used. So I called again.

I have wireless Broadband service and I certainly have no need for any Norton Security services, which are next to useless and causes conflicts in the Windows operating system. So after being transferred four separate times by your company trying to cancel this account, I finally succeeded in talking with some who had an IQ above forty. I even have a cancellation confirmation number now and was told that my credit card would be reimbursed $12.42 ($7.47 plus $4.95). Oh how wonderfully happy and content I am nowNOT!

I get real ticked-off Mark when good folks are taken advantage of by people like you. The little guy doesnt have a chance trying to make ends meet when somebody is stealing from them. So Mr. Mark Goldstein, Im standing up for the little guy in America and Ill do everything within my means to make that happen. Im going to let all the folks who visit my website here in the United States and twenty-eight other nations throughout the world know about you and your companys practices. Oh yea . . . before I forget Mark, I went to the Federal Trade Commission (FTC) and filed a complaint against your rotten practices. The case number is 21245270. Times are tough . . . and theyre going to get a lot tougher by the time Im done with you!

The financial damages are still in the making. I do not know when I will be charged again for a closed account!

Netzero extracted money from my account after reassuring that they would not extract money before the billing date of January 8 for internet services. After cancelling my service, Netzero deciding to extract money from my account. Netzero failed to provide adequate internet services and was charged for having non-working services since I signed up for DSL.

Netzero abused the confidence I openly gave to them in providing my debit card information. I do not want to cancel my card in order to stop them from extracting money. Netzero does not want to refund the money that was so easily extracted. I am being asked to wait 7 or more business days before I can see a refund.

I cancelled my account with netzero which was 14.95 a month. in september and in october I was billed 4.95 for some back up service. I called them and they said that they would reimberst me in my credit but instead they charge me again in november and december.

I had to change my credit account for them to stop charging my account. still waiting on what will happen in january

I actually talked with someone a few years back and cancelled my account. Or so I thought. They're still with me despite that I've gone with cable. Question: can't services like this be 'pinged' or monitored to verify there is no activity? (I haven't had a LAN phone for years) Question: I tried cutting them out of my Wells Fargo checking account, bank said they can't do anything about it, anyone else had a bank say this?

I cannot stay connected to the internet. Every time I get on, I am disconnected. I really would like this to be corrected.

I am waiting for confirmation on several orders for Christmas, and I cannnot connect to net zero and stay on line to read anything.

On my phone bill I was charged $60.00 for the access number that your company gave me. I was not aware that the number was a long distance number. I called netzero and was advised to call phone company yet this a problem that netzero has all control over. On my own I now have a local number. I want netzero to reimburse my phone bill please. This is my first time with netzero and i have no other complains. I want to tell all my friends how great netzero is !!! Email me and let me know if netzero will help me out.

Due to Christmas coming it has put me in a money tight sitution that could have been avoid. I feel that netzero should have let me know the access number I was given was long distance.

I discovered,unfortunately after 4mos. that I was being charged for NetZero internet service directly out of my checking acct.as a POS $9.95 a month.

I believe this is an Internal scam,but I cannot get past their billing people.I have asked if they were going to investigate how this could have happened and how they could have gotten my credit card #.
I got a vague answer.I asked if they would be getting back to me after they investigated and they said no.

Then when I asked when this was actually signed up for, they refused to tell me saying since I told them I didn't sign up for this acct. ever, they could not give me that info??!!

I am mostly concerned how they got my card # and info. Again I never even looked at their site,quite happy with the service I've always had,and no one else would have access to my computer and credit card.

How could this have happened?

I spoke with my Bank and was told to come in and fill out a Dispute form and to cancel that credit/debit card.
But they said they could only refund 2 mos. if any after their investigation.
This really bothers me because the 1st girl I spoke to at NetZero,didn't seem surprised with my story and told me not to worry about it, that my Credit Card Company would refund me.
What?!! This is why I believe It is a NetZero Scam.
I wasn't even asked whether anyone else in my household could have signed up for their service,whether I had any teenagers that could have done it,(which I don't,just me and my husband.)
We are in our early 60's and money is tight.
Where should I go next?
I am looking into BBB and Att. Gen.Offices next.
I have googled and found other billing complaints about NetZero.
Their Parent company I found out is United Online But their home site has no phone info for them and the Contact tab is not clickable!

Anybody have any ideas how this could have happened?

i have contacted billing and tech. support several times to get my e-mail and my mothers maiden name corected, so that i could use and enter my e-mail. the tech. support supervisor said he would call. well i am still waiting and still can't enter my e-mail.

being charged for calls i should not have had to make by netzero if they entered the proper information. the loss of approxament of 200 of cell phone minutes. the3 aggervation of not being able to retreve e-mail.

i have contacted billing and tech.support several times to get my e-mail and my mothers maiden name corected , sothat i could use and enter my e-mail.the tech. support supervisor said he would call. well i am still waiting and still can't enter my e-mail.

being charged for calls i should not have had to make by netzero if they entered the proper information. the loss of approxament of 200 of cell phone minutes. the3 aggervation of not being able to retreve e-mail.

I cancelled my account in January of 2007 and Hear I am Dcember 2008 and Im still getting billed. I talked to them today and they said sorry for the miss understanding but my account was actually on hold for 3 months. These people owe me $180.00 and they will not pay up. Its funny how they get your account # to pay for the sevice but when you cancell they continue taking $ out of your account.

I called Net Zero because i could not log on to Net Zero. Talked to a person and was charged for this call, she told me if it did not work after being turned off for a while I could call back at no charge. But I received my Discover bill today and have two phone charges on there, both for the same day Nov.28th. One for 29.25 and one for 17.55. I would like to be reimbursed the 17.55, as that call was susposed to be free. Thank you for taking care of this problem.

I canceled my Netzero Dial Up account but Netzero has started re-billing my card. Same business practice as AOL when it comes to cancellations. It is almost impossible to do so. I consider this stealing and Fraud because they are deceptive about their real procedures.

the service is the worst i have ever experenced! I get kicked off line about every 5 minutes,due to netzero dificulty.I am changing servers soon

I started using Netzero Internet Service on Ocober 13, 2008. I needed a lot of help and I called them several times because I needed a lot of help.For about a six day period-on or about 10/20/08, I was charged $ 378.59. Each time I called for help with the Netzero Program for my computer, I was never told that I could use a another number for free assistance. I made ten calls for assistance and not once did Netzero inform me that I could use another telephone number. When I complained, their office said they would look into whether or not I can get credits for the charges. On 11/06 I received a total credit for $ 83.85. I believe that Netzero was totally unfair. I am a retired senior citizen living on a Social Security pension.

The loss of $ 294.74 ( 378.59 less credit of $ 83.85) has hurt me financially.

I cancelled this service in July of 2008. Netzero started charging my credit card again in October. I called and cancelled again and was told I would be credited the $4.95 I was charged in October. I was told this was for an optional back up internet service that I told my original representative I did not want. I just received my November credit card statement and I was not credited the $4.95 from October and I was charged an additional $4.95 for November.

I used this service only once during the free trial period and have made several calls and been transferred to several different departments to cancel only to be charged again the following month.

This sell prepaid phones and want to force to buy $30 prepaid cards. They used to have the $15 dollars, now they do not want to sell them. I am in a fixed income and have heart trouble. That's the reason I cannot buy $30 because I used only for emergencies and I live in a free country where I can pay what I can afford. Especially in this louse economy.

I have quite few signatures to send them not only to FDCC, but also Mr. Obama president to be. To correct the greedy and those that do not care for the least fortunate.

Here is my complain and I geting a lot of letter of complain.

The damage will be my death if i have an heart problem and I do not have a cell with me. Eventhoud I have more 5 hundred minutes and I cannot afford $30 per month, but I can do $15. Where is the sense of all this and when the greedy will stop. You can carry the %$15 dollares of prepaid phone cards

This sell prepaid phones and want to force to buy $30 prepaid cards. They used to have the $15 dollars, now they do not want to sell them. I am in a fixed income and have heart trouble. That's the reason I cannot buy $30 because I used only for emergencies and I live in a free country where I can pay what I can afford. Especially in this louse economy. I have quite few signatures to send them not only to FDCC, but also president to be.

The damage will be my death if i have an heart problem and I do not have a cell with me. Eventhoud I have more 5 hundred minutes and I cannot afford $30 per month, but I can do $15.

I have quite few signatures to send them not only to FDCC, but also Mr. Obama president to be. To correct the greedy and those that do not care for the least fortunate.

Here is my complain and I geting a lot of letter of complain.

I cancelled netzero as my internet provider and they are stilling debiting my account

You are slow, the meter never move. At night it is worst. I would to get it better. Please help.

Netzero went into my checkings account and took out 22.00 dollars, when my payments are only 11.00 dollars a month. This account is set up for paying bills only, so the amount of money that I put in this account is just the amount of money thats needed. I have told them more than once that I only have one email address and they keep charging me for more than one, that causes my account to be over draft and that caused me to have to pay an extra 25.00 dollars and my other bills that I have to pay from that account comes up short and it als adds to my over draft fees and when my check is deposited I end up paying moer in over draft fees than my check is. I want Netzero to return my 25.00 over draft fee back to my account, and to bill me by mail monthly, so this will never happen again.

they billed my credit card without my authorztion for 6 months. i did get a refund for two months of 11.95. i did not ask them to sign me on. i once was on but quit years ago. the billing started mar. 3 20008 until they ''netzero'' was found out until this month. i'll be gone until march of 20009 at which that time i'll be back on line.

Cancelled and have not used service for a year and a half. Still billed mnthly 16.80 yest found out they took 33.80. This is fraud and outrage. They would not fix

I cancelled my NetZero service in Feb '08 and continued to receive a charge on my Visa Card 8 months following the cancellation. After calling NetZero, they told me that I elected for a free trial of Norton Anti-Virus software which would later be billed to my credit card. This was not the case. In fact, the same issue arose when I cancelled my NetZero service one year prior. My money was not returned even though I did not use this service. I have read several postings concerning the same issue on this webpage alone. I have read dozen elsewhere. Is there anyway to prevent this sort of activity?

$50 This is theft and I feel that I have been cheated by this company.

Which one of you helps when we have a problem with a business? I used to use Walmart Connect as my dial up computer service. They were bought out by Net Zero. When I my computer fixed my Walmart Connect was removed. I called Net Zero but they did not have Walmart Connect CD's for me to put it back on my computer. Three months ago I told Net Zero to cancel my account and I was going to AOL instead. They have taken out 9.95 from my account for the last three months for a service that I do not use. I just spoke to Net Zero again on the phone and they said that they have no note in my account that I canceled my account. They refuse to refund 29.85 that they have taken out of my bank account for the last three months. I did cancel my account three months ago, I don't care if they typed it in their notes or not. I want my money back. I have been laid off work for five months and my unemployment is fixing to run out. 29.85 is a lot of money to me right now. Can you try to help me get it back?

They refuse to refund 29.85 that they have taken out of my bank account for the last three months. I did cancel my account three months ago, I don't care if they typed it in their notes or not

Netzero double billed me for dsl and dial up and I was never able to use dial up whn dsl was not paid.

I signed up for internet service from Netzero one year ago. I have been paying since that time and I have never been able to instal the soft ware or to make a connection on line. I have no number to call to request help or to get my money back.

I am stressed out about the lack of service. I have spent money but I have not received any service.

i signed up for internet provider on may 2008, then after a one week i cancelled my account because it didn't work,and they told me it won't be any charges because they have 30 days guaranteed, but on october 2008 i received a statement they charged me for the month of september.

icalled to find out what and why they charge me for- althoug i don't have any account with'm which i don't have and never used which is really cheating and rip-off to the public and they should held accountable.

paid the fee and ask again to cancelevery thing with them.

stupid mistake, were getting rid of our landline phone, and i signed uo for net zero, called 10 min after the fact and they charged me for signing up,

The deal I got with NetZero was: 1st 3 months @ $7.47, then $9.95 per month thereafter. What happened, I believe, was that I was charged the $7.47 times three plus the $9.95 on my first bill, June 12, 2008.

NetZero is charging a user fee to three of my credit cards. I was able to cancel one of them. However NetZero/Juno is charging my MC and Discover account. The Discover charges are fraud as I never gave them my account information. I am unable to cancel the charges on my MC and Discover because I can never talk to a person.

My discover account was canceled because of the fraud activity. I was able to open a new account after one month. My MC is still being charged. I want this netzero/juno accounts closed immediately.

I had netzero internet service for a little over a month last year. They did not offer a local access number in my area, so in order to use their service, I had to have long distance added to my phone. After my first phone bill, I realized it would be cheaper to go with the local ISP. I called to cancel my netzero account and an operator offered me one free month of tech support. I DECLINED and requested to have the service turned off. That was in December 2007.

Today we got a letter from the bank about being overdrawn. We had noticed that our money was short every month , but had no idea why! They have been taking $14.95 out of our account since december of '07 WITHOUT PERMISSION! I called to day and talked to the head supervisor, who told me he could give us $25.00. I guess so JERRY! Being that we have paid [them] $250.00 counting our over draft fees. The best part of all, is that we have not received a bill from them in almost a year and we moved! so I asked Jerry, If I knowingly had your srvice, wouldnt I have called when we moved? Jerry had no answer. I want my money!

we have 3 small children, they are taking away from them. Its morally and ethically wrong, that they get away with this! Why cant someone stop them?