Network Solutions

When Network Solutions wanted to charge me double what I had been paying for hosting, I moved my hosting to Hostgator for half of what Network Solutions wanted. I thought that I had also transferred the domain name but I was in error. The domain expired and I could only renew through Network Solutions. They charged a $25 reinstatement fee (you know it's hard for them to keep track of all the money they're collecting) and $37 for one year. That's more than triple of what I had paid. Now that I've renewed with them, I will be certain to transfer the domain name to Hostgator where, next year, they will charge only $15 for one year. Unless you want poor service and Ultra-high prices, stay away from Network Solutions.

I bought a domain name from Network Solutions and the money was taken out of my account. I asked them to transfer the name to another host. I received the instructions but I also received an e-mail from "risk management" canceling my purchase and suspending my account as well as my credit card and e-mail address.

They listed my domain name as available but only on their site. I checked and could not buy it through another site. I tried to repurchase it on their site but they prevented it by blocking access, my e-mail address and credit card inside their system. I called them and attempted to buy the name again and when it came to the e-mail I provided I was told that it was blocked and the credit card was rejected. I checked with my bank and they assured me that there was no block on the card.

I had incorporated my business after the purchase of the matching domain name. It took Network Solutions five days before suspending my account and stealing my domain. During those five days, I ordered several hundred business cards, a web page, obtained an EIN and opened a bank account matching the domain name.

The domain name is still for sale on their web page and I am attempting to get someone else to buy it so I don't lose my business branding. This sucks!

I am trying to transfer my domains from networksolutions.com to fastvision.net. Using the Network Solutions control panel, I change the DNS point from ns.worldnic.com to ns.fastvision.net. When I log out, they change the DNS point back to ns.worldnic.com. So I change the DNS point again and they change it back again. This delays a DNS change propagation period from hours to days. Meanwhile, my website visitors see a Network Solutions paid advertising page instead of my websites. They get paid for showing their advertising to my visitors.

I have worked long years to build an audience and goodwill among them. When my website visitors see a paid advertising page that does not belong to me instead of the website they expected to see, I lose credibility and goodwill and money. My audience loses the information or service they came for. I suppose that a prorated discount for prepaid services will not be forthcoming from Network Solutions nor a share of the revenue they gained from posting their ads in front of my audience.

(1) Network Solutions refuses to provide systems generated notice for multiple service requests. (2) Network Solutions refuses to assist in placing US Copyrighted materials (owned by me) on my URL. (3) Network Solutions refuses to make my registration information public on WHOIS. I am stressed out and my company ownership and product is misrepresented in the public domain.

In May of 2009 a web hosting technician of Network Solutions told my Internet driven tourist apartment rental company. RentalSpain, S.L. that we could drop a previous hosting server in Holland because our web was running perfectly on their server."Everything is fine here. It is okay to discontinue the other server"

We are bankrupted as a result of this fiasco.

They are not to be trusted and their support claims should be ignored. Two support persons with whom were dealing all of a sudden no longer worked there.

This after ten years of having obtained our URLs via them, and hosting for a period of time.

Network Solutions could care less that they put us out of business and have made no offer to try and restart or generate a new web page for free or at cost.

Starting about 4 months prior to the renewal date of our website Network Solutions started sending renewal notices. This became much more frequent in the final month. Many stating that our account had be deactivated or other alarming subject lines to get us to renew well ahead of schedule. With four days to go they are now making it take four hours to update our site.

Huge loss of productivity. I have to sit here and repeatedly click a 'try again' button.

I purchased a hosting package from Network Solutions three days ago. I needed their Name Server information to move my domain name over, but keep it registered at my registrars. NS's website does not give you this information; they give you a lot of blather about how wonderful they are, instead, and encourage users to transfer the domain to NS. Which means more fees. I had no reason to transfer, I just wanted the information to do the move.

I emailed asking for it, and got a reply from a tech pretending to not understand my request. I worded it even simpler and did not get a reply. Meanwhile two days had gone by, making my website suffer from being offline. I sent them a dozen emails asking for this information before giving up in disgust and emailing them asking for a full refund of my money as nothing had been used.

They finally sent an email stating some ways around moving the domain, which technically didn't make sense anyway. But it was too late, I had signed up with someone else and was already working on the site with them. Now NS are ignoring my numerous pleas to give me back my money.

I am out $120 US in hosting fees plus days of stress. I just want my money back. Can someone help, please?

If you cant help could you please direct me to an agency that can. To date no one includibg ICann the so called governing watchdog have replied and have ignored me, which i find frustrating and very suspicous.

I want to discontinue all my services with Network Solutions. I contacted them via their web address/email, but they emailed me back saying I had to call them. I called them, and they said I had to fill out a form, including a copy of a photo ID, and send it via FAX. I FAXed them the form and a copy of my ID, and they did not reply. I notarized the form on 2/11/06 and FAXed them the request and photo ID again.

I received an email stating that the photo ID was illegible. I called them and asked for a physical address so I could send certified mail or FedEx, and the customer service representative REFUSED to give me a mailing address. He then said that if I couldn't FAX it, I had to send it via email (which they previously stated wasn't sufficient to close the account.) I sent them another email, and this time I received no reply.

Like so many other complaint filers, I too, have communicated with VeriSign, Inc. aka Network Solutions, concerning updating the information in the whois database, on my website. After numerous faxes, emails, and phone calls, I have gotten NO ACTION from them. I am looking for others interested in a CLASS ACTION LAWSUIT against this company.

Several months ago, I received a "renewal" form for my domain names. It appeared to be JUST a renewal form, not a change of register agreement (which it apparently was).

I filled out this form and mailed it in. A couple of months went by, and I received an email from Register.com about renewing my domain names. I didn't recall the amount having been charged to the credit card I used on the form, so I assumed that it was lost and renewed my domain names with Register.com online on June 15, 2002.

That's it--no indication as to what the account was or that I had been switched from Register.com. Within a few hours of receiving that email, my website went down and my email stopped working.

After a day and a half of dealing with my DSL provider and checking my server, I determined that the problem was that my domain name was no longer found. I called Register.com and found out that I had been switched to Network Solutions.

I called Network Solutions and was informed that my domain names--which are paid for--had been turned off "for some reason." Initially, I was told that it would take 5 to 8 business days to turn them on again. After I protested (this is a business website/email account), I was transferred to thier "Tier 2" customer support.

--that I could NOT change back to Register.com for 60 days.

I asked the support person what I was supposed to do about my the time and business lost from what is now 2.5 days without email or a website. His response: "That's something your attorney will have to take up with our attorneys."

In January 2002, I requested a transfer of registrar from NetWork Solutions to GoDaddy. After numerous e-mails confirming the request, my transfer went through. On April 3, I received an e-mail DEACTIVATION NOTICE from NetWork Solutions. I confirmed the same day that my domain was registered with GoDaddy as of January 24, and ignored the notice.

On April 5th, GoDaddy received a transfer request back to NetWork Solutions. I never initiated any request, nor did I authorize any transfer. I am outraged that NetWork Solutions has transferred my domain name back to them and that since I ignored the DEACTIVATION NOTICE, my domain name has expired. Ostensibly, I am OUT OF BUSINESS!

GoDaddy is unable to offer any help pending further investigation. They advised me to renew with NetWork Solutions. Therefore, I was forced to renew my account with Network Solution in order to resume my internet based business. It is my understanding that this practice is pervasive on the part of NetWork Solutions.

It appears that my company is out of business. My investors may perceive that my company is distressed.

I registered a domain name with registrars.com in Jan. 2000. I was informed during the year they were bought up by Verisign and the name would be transferred to Verisign. In Dec. 2000 I called Verisign to see about renewal for 2001. I was told to renew with registrars.com and the name would be transferred.

In Jan 2002 I renewed with registrars.com. In Feb. I called to get the name switched to a new server that would be hosting my web site. I was told as soon as the transfer happened, and it was in process, they would do it. I went ahead and ordered flyers (5000), business cards, stationary and paid all fees to set up web site. March 2002 came and is almost over, I've sent out over 2000 flyers, passed out over 1000 business cards and can't get my name transferred to my new server. People can't get to my site, because I can't get the name transferred.

Everyday I call Verisign and everyday they tell me something different. Yesterday 3/18/02 they told me it was being deleted from the system that day and to back order it from snapnames.com. I had to pay another $69 to grab it once it was deleted, but it didn't happen. I called again today and they told me it was still in the transfer process from registrars.com. I am losing business right and left, am told by Verisign they really can't seem to find it in the transfer and registrars.com is no longer in business so there is no one to talk to there.

My domain name is paid for 2x's over and lost in cyber space and Verisign can't seem to do anything about it. I am losing money, under extreme stress over this, can't sleep and don't know where to turn.

I attempted to transfer my domain name from Network Solutions to a less expensive registrar. My domain name was due to expire on January 26, 2002 and I made my request to transfer through the new registrar on January 5, 2002.

On January 9, 2002, the new registrar informed me that Network Solutions had an invalid email address listed for my domain name and that I should contact Network Solutions.com. I did so first by going online to the Network Solutions website. I could not access the account for this domain name as I had forgotten my password. I then called Network Solutions (hereinafter referred to as NSI.)

The woman with whom I spoke (no name) told me that I needed to send a fax and gave me the specifics for doing so. I sent the fax, outlining the problem, requesting a change of password and a change of email address. I received no response.

I emailed NSI many times after that. Responses received were all the same....telling me to either call them or log onto the NSI website to change my account info. Since I had already called, I knew this to be futile. Since I did not have a password, I could not access the account online. I again sent a fax to NSI on January 19, 2002...again with no response from same.

Today, January 27, 2002, after all efforts to do otherwise proved to be futile, I decided to renew my domain name through NSI, in order to protect my interest (thinking that I would then transfer the name to the company that I wanted as my new registrar.)

When I attempted to renew, I discovered that I also had to renew a website that I had purchased with the original purchase of the domain name. I could not merely renew the domain name..(I could, if I went online and changed my account info, telling NSI that I did not want to renew the website, but with no password....ad infinitum...

I also realized that in order to renew, I had to agree to the "terms of service" which in part provided that "I could not transfer my domain name to a new server for a period of 60 days." I did sign this (under duress, of course) in order to effect this transfer and protect my domain name rights.

Network solutions sells domain names. I bought a domain a year ago and don't plan to renew. I asked another registrar to transfer the domain name, but Network Solutions denied my request because the account wasn't paid (renewed). I called NS about releasing my domain, and was told that it will automatically be released in a short time. I've been waiting almost 3 months now.

2 days ago, NS disabled my domain, effectively shutting down my business (servers, emails, web, etc.). Although they disabled the domain, they still won't release it so that I can renew somewhere else. I've spoken to several NS representatives who tell me that there's nothing that can be done and that it's their "system" that makes these decisions. My demand is simple, either release my domain, or activate until the system decides to release it

I have been trying for 6 months to get Network Solutions to transfer or release a domain name. I have tried to cancel, quit, etc., but they will not release the name.

I purchased a web address and forwarding from Verisign and it doesn't work. I have called, emailed and tried every way I can to get this corrected. I ran some marketing with this new address based on their statements that within 48 hrs my new address would forward to my old address.

Several hundreds down the drain. I think there is false advertisement and I think Verisign should credit my account for my costs of $406.00 plus several hours of my time and lost revenues. I am filing a small claims action and will continue to file complaints to every agency and action line, BBB, consumers affairs etc.

All the facts are documented by letters and receipts sent from Verisign. They know how to take money and should be held accountable for their poor service and false claims.

desperate since they do not have a monoply on all domain names.

Basically the domain name has a "paid status" until the next anniversary date.

Network solutions refuses to release any domain and to process the transfer to a different registrar [An entity that registers domain names in
the DNS on behalf of registrants (i.e., domain name holders) ] , if you request the transfer after sixty days BEFORE the anniversary date. Its
like having to pay your car registration for the next year before selling your car, even if you sell it 30 days before the anniversary payment due

date.

This practice is abusive and represents a clear violation of the domain name holders right to transfer registers and violates contractual

agreements with their registrants.

On 10/21/00, Network Solutions made an unauthorized charge in the amount of $680.00 on my Mastercard. I contacted Network solutions on 11/14 and they told me it would take up to 4 weeks to process my refund and assigned me a service request number 1-505MJ. I followed up on 12/5 and they told me that they couldn't credit my card because they didn't have my Mastercard number. I had faxed them a copy of my credit card statement, as requested on 11/14. I called again on 12/28 and was told that my refund had not been processed because I hadn't told them if I was familiar with the domain name "ratch.com." Please note that no one from Network Solutions ever tried to contact me. I told them during this conversation that I had never heard of that domain name.

On 1/4/01 2 more unauthorized charges were made on my Mastercard in the amounts of $365.10 and $638.00 and was given a second service request number 1-6YZ6F. I contacted Network Solutions on 1/8/01 and was told that both "service requests" would be given priority processing. A credit for the last 2 charges appeared on 1/12/01 but the original $680.00 has yet to be refunded. I can't get a hold of anybody who can tell me why the second charge was credited in 4 days and the first one has taken more than 2 months and is still not resolved.

On 22 Sep I was charged $680 on my Visa card for setting up a web site with this company which I never did. When I received the bill on 24 Oct I called the company and faxed the info. they requested the next day. I called again today and they are "still working on it". I obtained the name of the site which is xeon2web.com and registered to a Roger Frazier in Venice Italy. If I can find out this information in one day, I want to know why they cannot refund my money in 4 weeks. I continue to accrue 9.9% intetrest on this amouint on my credit card, and I want this removed immediately!

We have been trying to change the billing and administration contact email address that they have on file for accentsbyann, and we are very, very frustrated. We have faxed to Network Solutions Registration Services three times and received different responses each time. We have sent the material they have asked for each time, and each time they ask for something else. The client has owned this domain for over two years, and recently renewed it. We faxed that invoice to meet the bill with the address that they have on file for this account, his driver's license, signed letters generated from their "fax letter section" with my clients letterhead signed and dated.

In the last attempt we faxed two letters (with company letterhead), one requesting a modification to his personal information, and the second asking to modify the registration record. Both of them clearly referenced the domain name and tracking number per their request, but in the last response they replied "The authorization letter did not reference a NIC-tracking number and/or a domain name." Both letters in fax did reference a domain name and a tracking number. They have no phone number that "customers" can call, so how does someone get a hold of them?

I don't know what to do. I don't mean to be unduly sarcastic, but do I tell him that he basically paid for a domain name that he can't use? That's basically the result so far.

This started as a simple mistake that continues to snowball. Here's part of my letter to NSI: "Late last year (1999) I decided to setup a business domain through Sprint's business services. Note that I already had been using them for my dial-up connection and personal web page.

Part of the process meant registering my domain name, for which Earthlink recommended NSI. I had heard and read some pretty scary things about NSI's poor service record, but decided to give Earthlink the benefit of the doubt (a mistake on my part in hindsight). When I registered my domain on your site, I entered my current physical address (this is key) as my business address, as one would reasonably expect [note: at this time I did not know NSI had my old home address in their database, related to my email address.

After registering, I was informed by Earthlink that NSI would send me a bill for $70 for registration to my home address. I had already known of this, and planned to pay by check. Not long after registering igeon, I received an email from NSI regarding paying online via credit card. As I would be paying by check, I disregarded that email. Note: after that I received NO further communications from NSI-- email, physical bill, warnings or otherwise (again, that is key). I just assumed it would take a while for me to receive the bill.

However, a few weeks ago customers informed me they could not access my site. I had noticed the same thing but attributed it to server problems at the location I was accessing the site from. I contacted Earthlink, where I was informed that NSI had put a HOLD on my account. I asked why; they said for non-payment. When I explained that I had received NO bill, the Earthlink rep was surprised, and said I should have gotten not only a bill but also TWO warnings before the domain was deactivated. When I said I'd never got a warning, he suggested contacting NSI.

There began a series of fruitless attempts to explain the situation to you folks. Not ONE of my phone calls has been answered, despite my camping out on the phone for 20 minutes or more at times. Most of my emails have received nothing more than automatic replies, and the ones that DID garner a human reply demonstrated that no one I have contacted is reading the emails. If you look at the example I am faxing, that fact should become obvious. I have stated NUMEROUS times that I never got a bill at all, nor any warnings, and that my domain needs to be reactivated, my address corrected and a CORRECT bill sent to my address. At the very least, email warnings should have been sent along with snailmail warnings. I can't understand why that did not occur. Do you have any explanation?

As far as I can tell, somehow my old address was retained in your records, and you billed to that address instead of the one I used during registration. At that time I was unaware you even HAD my address in your system! Regardless, the current address entered during registration was the PROPER one to use for billing, not a place I lived at almost 2 years ago! That's just common sense!

I am being billed $70 by Network Solutions for a service that I never requested from them. I filled out a FREE domain registration form at easyspace because of an ad I received in an e-mail that stated they would register one domain name for free. I filled out the form and read the terms of agreement and nowhere did it state that I would have to pay any amount of money to any company or that I would have to deal with Network Solutions. I've tried several times to contact either company by e-mail only to get the same generic response over and over.

I tried many times to contact network solutions by telephone always incurring long distance charges and I finally reached them today. They acknowledged that the advertisement was misleading and the fact that I never intended on using their service and the fact that I never agreed to ant commitments with Network Solutions, yet they still showed no desire to resolve this problem in good faith. I need help in getting this problem resolved. I hope you can help me.

On 3/27/99 I sent NSI a check for 70.00 to register the domain name "youmeweus.com." The check was paid on 4/3/99 by my bank. Yet the domain name continues to show available for purchase. I have written numerous letters and emails to NSI and provided a photocopy of the cashed check to substantiate my ownership.

"youmeweus" was to be our site for the advocacy of the physically challenged employees of my company. The proposed site was to be a focus point for our A.D.S.U.M. (Abilities not Disabilities drive Success in Utilizing our Multiplicities) employee network. A bit polysyllabic and pretentious perhaps, but our own.

We live is a society of acknowledged "glass ceilings" and I propose that "glass stairwells" exist as well, relegating the physically challenged to lesser opportunities to excel because of employer misperceptions as to their capabilities. Soapbox oratory aside, adsum in latin means "I am here" and without the benefits of my purchase. Network Solutions is there with my money. Despite my repeated efforts to resolve this amicably, my efforts thus far have gone nowhere.