Every time I go to log in to check my mail, it says "error: bad request". It's really annoying. I should be able to check my mail whenever I want.
Consumer Complaints & Reviews
I am thoroughly and profoundly disgusted with the "customer service" that is not provided by MSN. Someone has hacked into my hotmail account and I would like it closed. I have repeatedly attempted to reset the password and I am locked out.
While doing research on how to close my account, I am repeatedly advised to access it, which I cannot. When directed to MSN "customer service" to assist me, I am directed to another website and they want to charge me for the site's poor programming.
All I want to do is close my ** account, end of story!
Some program insists on making MSN my homepage when I open my web browser. If I open a tab, it takes me to Bing so I've reset my homepage several times and have stopped using MSN completely; changing my email to yahoo. Now, using only Google for web searches or Yahoo, it still will set my homepage on MSN and bing. Attempts to correct it result in returning to MSN, which I now refuse to use in any way (I've also changed my web browser on my work computers/laptop to Google and Yahoo for the same reason, though they've not yet been affected). How do I get rid of this? I don't even use my MSN email anymore, nothing has MSN related web.
MSN almost never lets us in. We dial up, get connected, but then we're stuck behind the MSN sign in. MSN has some major problems that need to be addressed. What good is their service if we can never use it, and we can't get past it to go in another way. We can't get to our email, so it piles up, then they complain we have too much email when we wouldn't have any if they'd straighten out their system. We've sent hundreds of their problem reports and they do nothing.
The worst system I've ever had to use. I was happy with my internet provider until my husband went to Best Buy to purchase some things, he was offered this great deal of a $400 rebate, I know now why they are giving away these "packages". I have been with MSN about 1 year and have had nothing but problems from day one. The frustration, aggrevation and time wasted is incredible.
Just installing the program is a dilemma and even after that you still have various problems. 1) Signing on is a hit or miss with MSN.2) Very slow loading up 3) constant problems, errors messages popping up. I've read other complaints on your website with pretty much the same things I'm going through. Its not fair that we should have to pay for MSN's faulty system. I'm just fed up with them, tired of calling spending so much time on the phone and than finding out that it still does not work properly.
Just installing the program is a dilemma and even after that you still have various problems. 1) Signing on is a hit or miss with MSN.2) Very slow loading up 3) constant problems, errors messages popping up. I've read other complaints on your website with pretty much the same things I'm going through. Its not fair that we should have to pay for MSN's faulty system. I'm just fed up with them, tired of calling spending so much time on the phone and than finding out that it still does not work properly.
I have to pay someone to come in and clean up my computer, with installing and re-installing MSN I think I have caused some problems in my hard drive, so that leaves me the consumer with more money to pay out of pocket. Why hasn't consumer affairs, tv stations, etc., done an investigation on MSN and their services, I'm sure it would turn up quite a few disgruntled consumers and maybe we the consumers can get out of these bogus contracts, as a consumer I feel that if you're paying for a service it should work and if it does not than you should be able to get a refund, whatever happened to the customer is always right?
MSN erounously took funds of which they were not authorized to take. They claim we tried to access the Internet from out of the country. I haven't been out of the country since 1994 when I was stationed in Korea! Regardless we have been trying to correct the situaton since the end of march.
We (me and my wife) have been hung up on, denied to talk to a supervisor, and lied to on countless occasions. They keep claiming they have refunded our money to our checking account but the bank has no record, neither do I, of the money being deposited ($365). Now they say it will be there in 3-5 days, before for it was 30 to 60 days and depended on our bank's billing cycle. Getting this money back from MSN? I'll believe it when I see it!
I took advantage of the $400 rebate program last fall and was immediately disappointed in the service from MSN. Most of the time I could not get online and even when I did I was usually bumped offline. Calls to customer service were not helpful. Calls were not answered, handled unprofessionally or resulted in the wrong information.
I've had to resort to using free AOL service and paying for Compuserve just to get online. Yet, because of the 3-year commitment to MSN, I've had to continue to pay them $21.95 per month or face the heavy 70% liquidated damages penalty. I believe MSN has overcommitted itself with this rebate program in order to destroy the competition, without giving much concern to the consumer. I also believe that the there may be some legal issues regarding the rebate contract.
I've been bounced back and forth between technical and customer support trying to get MSN to correct the name they have placed on my e-mail. I've spent hours on the phone (and on hold) plus sent e-mails which no one reads and only occasionally responds to with canned gobbledygook unrelated to the problem. This has been going on since 12/7/00 when I signed up for MSN service for my new Compaq iPaq1A-1 (a comparatively expensive home internet appliance.)
I can't use the MSN on-line help which doesn't work with my iPaq. Nor will the MSN "Change My Account" screen on the iPaq let me change their misnomer. I have a three (3) year contract with MSN so I'm stuck with their customer unfriendly attitude which seems to be "as long as we're receiving our monthly payments, the customer be damned."
It has been a totally frustrating experience. I'm a physically handicapped senior who had hoped to accomplish on the Web what I no longer am able to accomplish in person or via telephone.
I think
internet providers may be moving into the same territory that the health
clubs were in a few years ago -- wanting your business and your
money but not being able to provide the services promised.
MSN iscurrently making a big push for AOL's customers. They are offering a
varying level of rebate ($100, $200, $400) when you buy a new computer and
commit to a 1, 2 or 3 year agreement with them.
The only problem is isthat 1) they are terribly undersized to offer the service and once you try
to log on you realize not only do they have few too few phone connections
and they have frequent outages (major -- for entire days, far beyond what AOL ever
had).
Secondly, and most importantly, they are selling the deals for newcomputers for which they won't provide any technical or user support. When
you call the hotline trying to get answers to simple questions that aren't
really related to the operating system you bought but more the MSN
product -- they refuse to answer them for anyone with a 98, 2000, or ME
operating system. That is unbelievable because those are the
operating systems for all of the computers being sold under this deal.
Ihonestly am so sorry I signed up. I never imagined their service or
support
would be so ridiculous yet the MSN agreement is over 8 small print pages
with loopholes only an attorney would love. When I signed my agreement, I
signed a one page agreement with the computer store. Then they attached
the
MSN agreement. Outrageous.
Consequences at this point are that I have an internet connectionthat is not fully usable (although I can get in today) because I have no
user support to help me figure out issues and I am stuck with it for 3
years
at whatever level quality of service they want to provide. And also, the
connection is unreliable because of the number of lines and outages.
I have had MSN for 3 months and have been COMPLETELY dissatisfied. I live in the Milwaukee Metropolitan area and there are only 2 dial up numbers. It takes 10-15 times to log in and once I am in the server is EXTREMEMLY slow. Many times email will not be available or sites can not be viewed. Many others experience the same thing in my area. Contacting MSN is next to impossible as their lines are always busy, or the hold times are totally ridiculous. I am stuck in a 3 year contract that I can not get out of. They got too big too fast and now they can not do the proper service to their customers.
I have been calling DellNet/MSN for almost 22 days straight now and this game goes on. I have gotten error messages almost regularly. I still do not have a working email system. My messages that I have discussed with their supervisors and customer service people on more than a few occasions are as follows:
Within minutes I get disconnected with the option to click yes if I want to be re-connected.
"Your email did not get sent through and has been sent to your outbox". Until 2 weeks ago I didn't even know what an outbox was. This occurs on about 45 percent of my emails."We are unable to sign you in, there may be problems with our servers, or problems with your internet connections. Please try again later. (click) OK"
Last but not least I also get the following: "Another program is dialing the selected connection. (click) OK" This is absolute bull because I am not using anything else at the time and nothing else is connected or opened.
I just like a lot of other people am not a computer professeional but I do know if I would offer service like this, I either would not have a job or my company would not have customers.
My husband signed the three-year, $400 rebate with MSN one year ago. The "deal" is we sign up for three years of Internet service, they give us a $400 rebate towards the purchase of a computer. The problem is that the Internet service frequently cuts me off in the middle of downloads -- whether I am working on e-mail or working on the web. It has happened periodically up until the last two weeks or so, when it has cut me off everytime I have attempted to connect. (I would say 20-30 times in the last two weeks)
Occasionally (in the last 2 weeks) I have gotten on for 2-3 minutes, long enough to get 5 of my 25 incoming e-mails only to be thrown off before it has gotten all of my mail. We are STUCK in a 3-year agreement (2 of which we still have to fufill) and they are not fufilling their agreement to provide me with internet access. I worry that I will be paying $20 a month for the next two years, for nothing. By the way, I am typing this to you on my parents computer, because as of now I still have not been able to fully connect.
